Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s support teams provide integration guidance and assistance based on a deep understanding of Stripe’s products. Support specialists interact with both developers and non-technical stakeholders to identify root cause of payment-blocking issues, answer questions and to advise users on how to get the most out of Stripe’s powerful infrastructure.

Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event.

What you’ll do

We are building a team of support specialists that will work with the largest and most complex Stripe Terminal users. As a Network Support Specialist, you’ll be the subject matter expert on Terminal's SDKs, payments hardware and device management, and will deeply collaborate with Stripe’s Technical Support and Product Support Operations teams.

Responsibilities

• Build familiarity with Stripe Terminal’s rapidly growing product suite, which includes EMVCo certified card readers, Tap to Pay on IPhone/Android, POS integrations, payment gateway partnerships and cloud-based device management
• Troubleshoot issues and advise both SaaS platforms and direct enterprise users on their integrations and connectivity/hardware setup across multiple channels (including email, chat, and live calls)
• Identify patterns in user issues, craft support materials and propose improvements to the Terminal Engineering team
• Take an analytical approach to tracking points of friction for users and work cross-functionally to drive step-function improvements in user experience
• Optimize our internal and external documentation for both technical and non-technical audiences

To equip you for this, you will go through an extensive onboarding that provides foundational understanding in at least one programming environment as you go deeper on Stripe’s API & product features. Over time, you will learn the basics of all of Stripe’s supported backend languages as well as client technologies including JavaScript, Android, iOS and React Native. You will also solidify your knowledge of SQL and Splunk basics to excel on the job.

Who you are

• 8+ years of experience in networking, IT infrastructure, and/or hardware troubleshooting
• Proven ability to partner with IT teams to stand up reliable infrastructure: dedicated LANs, DHCP/DNS hygiene, firewall/proxy rules and MDM configuration
• Ability to troubleshoot issues across the device stack, including OS, ROM/firmware and application layers
• Ability to interpret logs and reader diagnostics, including from tools like Splunk, Datadog/ and Grafana
• Ability to self-serve basic SQL queries and comfortable modifying more complex ones
• Operations savvy mindset, with an ability to identify and eliminate process friction while building scalable processes
• Excel at written communication skills, with a passion to interact with users of varied technical backgrounds clearly and empathetically

Nice to haves:

• Payments domain knowledge, including hands-on experience with card readers and POS applications
• Past experience in full-stack software development. Experience with Android mobile development preferred
• Willingness to travel for site visits, pilot deployments, and complex escalations

As the Physical Security Systems Specialist, you will lead all aspects of Ripple's Global Security strategy for physical security systems. This role involves coordinating the entire lifecycle of our access control and video surveillance infrastructure. Responsibilities range from initial development and managing projects for new builds to providing daily operational support and handling break/fix issues. Your knowledge will be essential to maintaining the strength and efficiency of security technology across Ripple's worldwide operations.

A core responsibility of this role will be to apply technical solutions to improve existing processes. This ensures our program stays modern and adapts to Ripple’s changing risk profile. You will be required to go beyond traditional management by:

• Bringing to bear Technology to Improve Processes: Proactively identify and deploy innovative technical solutions to improve existing physical security processes. This includes integrating analytics powered by AI, automation, and advanced data correlation to improve efficiency, reduce manual oversight, and provide proactive threat intelligence.
• Encouraging a Culture of Innovation: Offer expert insights on new security technologies and suggest methods to protect our systems from future threats. Integrate solutions that enable Ripple's technical security program to grow efficiently.
• The role will lead efforts to keep our technical security infrastructure flexible and strong. It will adapt to new and complex threats as Ripple’s business and global presence grow.

WHAT YOU'LL DO:

• Act as the lead resource for technical security, sharing insights on new technologies and supporting the architecture, engineering, and integration of global physical security systems.
• Build, implement, and maintain Ripple's global technical security infrastructure, ensuring its reliability, resilience, and efficiency across both on-premise and cloud environments.
• Develop and enforce global physical security standards and technical specifications to ensure long-term resilience and compliance with internal, external, and regulatory requirements.
• Manage the full lifecycle of physical security projects, including developing and driving roadmap and budget requirements for design-build, break-fix, and preventive maintenance (PPM).
• Lead vendor relationships, measuring the performance of third-party contractors and security integrators to ensure successful installation, troubleshooting, and continuous support for all security systems.
• Coordinate system administration, configuration, and maintenance of security systems, including monitoring and managing all software and firmware updates to ensure consistent functionality.
• Deploy innovative security solutions by bringing to bear existing tool suites and your deep knowledge of the latest technological advancements to achieve effective risk management and efficiencies.
• Conduct regular audits and assessments to ensure that all technical security systems meet and exceed regulatory and company requirements.
• Provide expert technical support in-region for new security systems and, where necessary, lead the project management of security system changes from planning to progress reporting.

WHAT YOU'LL BRING:

• Proven expertise shown through a minimum of five years’ experience handling enterprise physical security systems, including access control, visitor management, and CCTV systems such as Avigilon or Alta Open, with growing responsibility.
• Intermediate to advanced knowledge of information technology operations supported by work experience, education or certification including ITSM/ITIL, PMP, etc.
• Experience managing people, projects and vendors with successful delivery in a timely manner and on-budget.
• Strong sense of integrity, and the capability to manage confidential issues professionally with suitable judgment and maturity.
• Determination and the skill to develop from the beginning are essential.

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU 

We are looking for a Physical Security Technology Manager that will focus on keeping our Security Technology stack properly maintained, expanding it to new offices and spearheading integrations between our stack and other platforms.  You will be the subject matter expert on anything hardware and software related that touches the Physical Security infrastructure.  

We are a small, close-knit, and diverse team rooted in an agile and fast paced environments.  As a member of our team you will be challenged to solve technical problems for other Physical Security Team members, working closely with the broader Box team to coordinate major projects across the global all the while ensuring our baseline availability never dips.  

WHAT YOU'LL DO 

• Maintain the health of PACS and VMS systems globally by confirming firmware versions, rotating passwords and conducting system and user audits.

• Ensure operational availability and expansion of Box Physical Security technology systems.

• Track all assets within our environment and forecast refreshes and updates.   

• Work closely with internal and external groups to maintain uptime.

• Find opportunities to take manual processes and automate them.

• Serve as the subject matter expert on Physical Security systems for the company. 

• Partner with key stakeholders to manage the physical security installation at new or expanding offices. 

• Produce documentation, dashboards and metrics.

WHO YOU ARE 

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

Required skills

• 5+ years of experience either administering Physical Security Systems or managing enterprise servers.

• Want to help build integrations that will help systems and users work more effectively

• Familiar and comfortable with ticketing systems to track projects and work.

• Understanding that not all work happens between 9 - 5 and at times we will work outside those hours.

• A hunger to find opportunities for AI to streamline workflows.

Preferred skills

• Able to solve problems with tools available.

• Team-centric mindset - demonstrated ability working well in a collaborative environment.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

HPC Infrastructure Operations Lead

Location: Chicago or New York (On-site 5 days/week; regular travel to HPC data center sites required)

Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incenting collaboration and mutual respect. At Jump, research outcomes drive more than superior risk adjusted returns. We design, develop, and deploy technologies that change our world, fund start-ups across industries, and partner with leading global research organizations and universities to solve problems.

Trading Infrastructure is a global organization of Engineers who architect, build and maintain our world-class infrastructure. From colo design/implementation, to optimizing our exchange connectivity, to building world class low latent Wide Area Networks, we leverage research and automation to consistently adapt and innovate our infrastructure to scale and drive our trading and evolving business.

Jump's HPC infrastructure powers some of the most demanding computational workloads in the industry. As our HPC footprint grows, we need a seasoned operations leader to own the reliability, standards, and day-to-day excellence of these environments. This role leads the teams that keep the lights on across Jump's HPC data centers, ensuring maximum uptime through disciplined operations, proactive maintenance, and deep technical expertise in critical facility systems. Heavy, daily use of AI tools is expected in this role—to accelerate decision-making, automate operational workflows, analyze data center telemetry, and continuously raise the bar on how the team operates.

What You'll Do:

Team Leadership & Organizational Ownership
- Lead and manage data center site leads and their teams across multiple HPC facilities; site leads report directly to this role.
- Recruit, mentor, and develop team members while conducting performance reviews and building a culture of operational rigor.
- Direct onsite contractors by providing clear scope and validating completed work.

HPC Data Center Standards, Processes & Preventative Maintenance
- Develop, document, and enforce operational standards and procedures for Jump's HPC data centers covering power, cooling, cabling, and hardware lifecycle.
- Design and own the preventative maintenance program, including scheduled inspections, component replacements, and firmware/capacity reviews to minimize unplanned downtime.
- Drive continuous improvement of operational processes and pursue automation—including AI-driven approaches—to reduce manual effort and human error.

Critical Facility Systems Expertise
- Serve as the subject matter authority on HPC data center power distribution, power striping strategies, and failover/redundancy configurations.
- Own expertise across air cooling, liquid cooling (direct-to-chip, rear-door, CDU-based), and hybrid cooling architectures.
- Maintain deep knowledge of environmental monitoring and controls (temperature, humidity, airflow, leak detection) and ensure systems remain within design parameters.

Monitoring & Incident Response
- Own the HPC data center monitoring strategy end-to-end: define what is monitored, set alerting thresholds, and ensure comprehensive visibility into facility and hardware health.
- Leverage AI tools to analyze telemetry data, identify failure patterns, predict potential issues, and accelerate root cause analysis during incidents.
- Lead critical incident response and drive root cause analysis and corrective actions to prevent recurrence.
- Establish and track operational KPIs including availability, mean time to repair, and efficiency metrics.

Server & Switch Hardware Expertise
- Maintain deep, hands-on knowledge of server hardware architectures including multi-socket platforms, GPU/accelerator configurations, memory subsystems, NVMe/storage controllers, BMC/IPMI management, and firmware lifecycle.
- Maintain deep, hands-on knowledge of network switch hardware including line cards, optics/transceivers, switch fabrics, and platform-specific diagnostics for Arista and Cisco platforms.
- Evaluate new hardware platforms, drive hardware qualification and acceptance testing, and provide informed recommendations on hardware selection.

Hardware Break-Fix
- Own the overall hardware break-fix function across all HPC sites, ensuring rapid diagnosis and resolution for servers, GPUs, network equipment, storage, and facility infrastructure.
- Diagnose complex hardware failures at the component level—CPUs, DIMMs, GPUs, NICs, PSUs, fans, drives, switch line cards, and optics—and direct the team to resolve efficiently.
- Establish escalation paths, SLA targets, and reporting for hardware failures.

Inventory & Spares Management
- Own inventory processes and spares tracking across all HPC facilities, ensuring critical spares are stocked, tracked, and replenished to meet availability targets.
- Maintain accurate asset records for all serialized and consumable inventory.

Planning, Vendor & Budget Management
- Conduct capacity planning for space, power, cooling, and cabling to stay ahead of growth.
- Gather requirements and plan new hardware installations including physical placement, power/cooling needs, and cabling.
- Manage relationships with colocation providers and hardware vendors; negotiate contracts and SLAs.
- Develop and manage operational budgets for equipment, staffing, and facilities.

Networking & Linux
- Possess strong working knowledge of networking concepts including L2/L3 protocols, VLANs, BGP, OSPF, LACP, ECMP, and high-performance fabrics relevant to HPC environments.
- Understand network architectures such as spine-leaf, fat-tree, and high-radix topologies used in HPC clusters.
- Maintain strong Linux systems knowledge—comfortable navigating and troubleshooting at the OS level, including storage, networking, process management, log analysis, and system diagnostics.

AI-Driven Operations
- Use AI tools daily across all aspects of the role: writing and reviewing documentation, analyzing operational data, drafting procedures, managing communications, and problem-solving.
- Champion AI adoption within the team—set the expectation that every team member integrates AI into their daily workflows.
- Identify and implement opportunities where AI can replace or augment manual operational processes.

Cross-Team Partnership
- Partner with HPC Engineering, Network Engineering, and other teams to align operations with research and business needs.
- Ensure compliance with all safety, security, and regulatory requirements.

Travel
- Travel regularly to Jump's HPC data center sites for operational oversight, project execution, and team engagement. This is a core requirement of the role.

Additional duties as assigned or needed.

Skills You'll Need:

- Minimum 7+ years of data center operations experience with at least 3 years leading teams in 24/7 critical infrastructure environments. HPC environment experience strongly preferred.
- In-depth knowledge of data center power systems, power distribution/striping, and failover/redundancy architectures.
- In-depth knowledge of cooling technologies including air cooling, liquid cooling (direct-to-chip, rear-door heat exchangers, CDUs), and environmental control systems.
- Proven experience building and maintaining preventative maintenance programs and operational standards/procedures.
- Strong experience with data center monitoring platforms (DCIM, BMS, environmental sensors) and defining monitoring/alerting strategies.
- Demonstrates a high level of energy, results driven, and able to work under pressure with tight deadlines.

Technical Skills:

- Deep knowledge of server hardware architectures: multi-socket platforms, GPU/accelerator systems, memory subsystems, NVMe storage, BMC/IPMI, and firmware management.
- Deep knowledge of network switch hardware: line cards, optics/transceivers, switch fabrics, and platform diagnostics across Arista and Cisco platforms.
- Proven hardware break-fix experience with the ability to diagnose failures at the component level (CPUs, DIMMs, GPUs, NICs, PSUs, drives, line cards, optics).
- Strong understanding of networking concepts: L2/L3 protocols, VLANs, BGP, OSPF, LACP, ECMP, and HPC network topologies (spine-leaf, fat-tree).
- Strong Linux systems proficiency—well beyond basic CLI usage. Comfortable with OS-level troubleshooting, storage and network configuration, process management, log analysis, and system diagnostics.
- Experience managing inventory and spares programs for critical infrastructure.
- Structured cabling standards expertise.
- Programming/scripting experience (Python preferred) is a plus.
- Demonstrated heavy use of AI tools (e.g., LLM-based assistants, AI coding tools, AI-driven analytics) in a professional setting. You should already be using AI daily and be eager to push its application further across operations.
- Strong project management skills with multi-site infrastructure deployment experience.
- Knowledge of industry standards including ASHRAE and TIA-942.
- Excellent written and verbal communication skills with the ability to communicate effectively across technical and non-technical audiences.
- Meet physical requirements including working on ladders/elevated platforms and lifting up to 50 lbs.
- Extremely high personal standards for work quality and operational discipline.
- Reliable and predictable availability, including ability to work evenings and weekends as required.
- Willingness and ability to travel regularly to data center sites.
- Bachelor's degree preferred.

JOB SUMMARY

Cresco seeks a Manager, Technology Operations capable of supporting our retail store technology deployments and roadmap as we continue to grow and expand as a company, making necessary adjustments for success, along the way. This role reports directly to the Sr. Director, Retail Technology, and is remote but requires on-site work and travel.

Daily Sunnyside Operations Support

• Use of ITIL practices including asset management, service management, and change controls.
• Manage installations, upgrades, and configurations of hardware and software in conjunction with technology owners and operational management.
• Develop processes for the resolution of technical challenges and client complaints in conjunction with technology owners and operational management.
• Maintain up-to-date knowledge of relevant technical and human resource policies and procedures regarding hardware use in a dispensary.
• Resolve or escalate technical issues within defined channels for optimal resolution speed and quality
• Work with product owners to ensure escalated issues are addressed at the root cause level and documented for future troubleshooting.
• Provide escalation guidance on issues related to technical and managerial operations.
• Ensure the provision of technical equipment and materials required for operations in conjunction with technology owners.
• Work within our internal ticketing system to resolve, escalate, and deploy solutions to end users and internal team members adhering to all SLA standards.
• Ensuring successful adherence to team KPI’s regarding time to resolution, response times, and end user satisfaction.
• Sunnyside Technology Solutions Implementation & Project Management
• Develop and deploy firmware, software, and hardware solutions to meet the technical requirements in partnership with technology owners. 
• Responsible for planning, coordinating and executing all technical components of a project.
• Work with the entire information technology team, from engineers to service desk, and with contracted field services support.
• Provision hardware to be deployed to dispensaries and support incident tracking and resolution out of our internal ticketing system (Freshservice).

Sunnyside Technology Solutions Implementation & Project Management 

• Develop and deploy firmware, software, and hardware solutions to meet the technical requirements in partnership with technology owners.
• Responsible for planning, coordinating and executing all technical components of a project.
• Work with the entire information technology team, from engineers to service desk, and with contracted field services support.
• Provision hardware to be deployed to dispensaries and support incident tracking and resolution out of our internal ticketing system (Freshservice).

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Bachelor’s degree in IT Management, Information Systems, business, or a related field from an accredited university or institution or equivalent work experience.
• 3-5 years specifically in IT hardware provisioning, logistics or asset management.
• Competent analytical skills and business acumen; analytical thinking, problem-solving; detail-oriented, committed to a high level of accuracy; track record of managing multiple projects concurrently.
• Ability to communicate professionally & effectively to both technical and business teams, across all levels of the organization, with demonstrated ability to interact credibly with executive management.
• Ability to adapt quickly to new and changing business and technical environments. 
• Experience with Digital Transformation and customer experience improvement initiatives a plus.
• Acquisition due diligence and integration experience a plus
• Must be comfortable standing between 4 to 8 hours and lifting up to 50 lbs
• Must be willing to travel up to 50% of the time
• Must have a valid driver’s license

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

JOB SUMMARY

Cresco seeks a Manager, Technology Operations capable of supporting our retail store technology deployments and roadmap as we continue to grow and expand as a company, making necessary adjustments for success, along the way. This role reports directly to the Sr. Director, Retail Technology, and is remote but requires on-site work and travel.

Daily Sunnyside Operations Support

• Use of ITIL practices including asset management, service management, and change controls.
• Manage installations, upgrades, and configurations of hardware and software in conjunction with technology owners and operational management.
• Develop processes for the resolution of technical challenges and client complaints in conjunction with technology owners and operational management.
• Maintain up-to-date knowledge of relevant technical and human resource policies and procedures regarding hardware use in a dispensary.
• Resolve or escalate technical issues within defined channels for optimal resolution speed and quality
• Work with product owners to ensure escalated issues are addressed at the root cause level and documented for future troubleshooting.
• Provide escalation guidance on issues related to technical and managerial operations.
• Ensure the provision of technical equipment and materials required for operations in conjunction with technology owners.
• Work within our internal ticketing system to resolve, escalate, and deploy solutions to end users and internal team members adhering to all SLA standards.
• Ensuring successful adherence to team KPI’s regarding time to resolution, response times, and end user satisfaction.
• Sunnyside Technology Solutions Implementation & Project Management
• Develop and deploy firmware, software, and hardware solutions to meet the technical requirements in partnership with technology owners. 
• Responsible for planning, coordinating and executing all technical components of a project.
• Work with the entire information technology team, from engineers to service desk, and with contracted field services support.
• Provision hardware to be deployed to dispensaries and support incident tracking and resolution out of our internal ticketing system (Freshservice).

Sunnyside Technology Solutions Implementation & Project Management 

• Develop and deploy firmware, software, and hardware solutions to meet the technical requirements in partnership with technology owners.
• Responsible for planning, coordinating and executing all technical components of a project.
• Work with the entire information technology team, from engineers to service desk, and with contracted field services support.
• Provision hardware to be deployed to dispensaries and support incident tracking and resolution out of our internal ticketing system (Freshservice).

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Bachelor’s degree in IT Management, Information Systems, business, or a related field from an accredited university or institution or equivalent work experience.
• 3-5 years specifically in IT hardware provisioning, logistics or asset management.
• Competent analytical skills and business acumen; analytical thinking, problem-solving; detail-oriented, committed to a high level of accuracy; track record of managing multiple projects concurrently.
• Ability to communicate professionally & effectively to both technical and business teams, across all levels of the organization, with demonstrated ability to interact credibly with executive management.
• Ability to adapt quickly to new and changing business and technical environments. 
• Experience with Digital Transformation and customer experience improvement initiatives a plus.
• Acquisition due diligence and integration experience a plus
• Must be comfortable standing between 4 to 8 hours and lifting up to 50 lbs
• Must be willing to travel up to 50% of the time
• Must have a valid driver’s license

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

***Please note that this role is not fully remote. This is a hybrid position in Chicago and will require occasional in-office presence***

About the job:

The Desktop Engineer will be responsible for providing technical support and expertise in the deployment, management and maintenance of workstations operating systems and software.  This role requires strong problem-solving skills and the ability to work independently as well in a team in a fast paced environment.  The Desktop Engineer will also be involved in system upgrades, troubleshooting and ensuring seamless integration of new technology within OppFi.

What you get to do:

• Design, build and manage workstation configuration management platform
• Package, test and deploy applications and configurations across the enterprise
• Deploy Windows and Mac OS along with 3rd party patches across the computing environment
• Remediation of Vulnerabilities on workstations
• Develop policies, procedures, and best practices for our Service Desk
• Be part of cross-team projects with Security and Platform Engineering
• Manage our office systems and operations
• Partner with the design and maintenance of our hybrid work environment
• Maintain an imaging solution for Windows and Mac OS deployment
• Remediation of vulnerabilities on Windows and Mac workstations along with various network devices
• Mentor and develop junior team members
• Upgrade and maintain firmware on various network and IT related infrastructure.
• Develop policies, procedures, and best practices 
• Be part of cross-team projects with other technology teams
• Part of an on-call rotation

 What you will bring to the team:

• 3+ years experience scripting required (Powershell preferred, Bash or Python)
• 3+ years experience building and managing either SCCM, Intune, NinjaRMM, Kaseya, or Jamf
• 3+ years experience standardizing and managing Windows and Mac systems
• 3+ years experience in remediation of vulnerabilities discovered on workstations
• Experience with Atlassian productivity tools to provide ticket updates and team documentation
• Experience managing users and computers within Active Directory and working knowledge of Group Policy Objects
• Experience working in and supporting a hybrid environment
• Basic network knowledge to troubleshoot device connectivity(WIFI, VLANs, etc)
• Experience managing users and computers within Active Directory

Reports to:  Manager, IT Operations

Job Level:  Tech 1

***Please note that this role is not fully remote. This is a hybrid position in Chicago and will require occasional in-office presence***