Location: Remote (For Non-Local) or Hybrid (Local to NYC, Denver, or Charlotte) 

Position Summary:

The Account Manager, PBM is responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, and new implementations. Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent.

Position Responsibilities:

• Partner with clinical account manager (CAM) and account executive (AE) to manage clients through the entire lifecycle from implementation through go-live and renewal on a designated book of business  

• Support implementation as a critical member of the client management teams with all day-to-day client requirements 

• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, override requests, demos and new implementations 

• Analyze incoming client requests and work with internal and external teams to complete required plan documentation 

• Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent 

• Lead pre- and post-implementation quality assurance and testing to validate coding accuracy 

• Lead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to address 

• Travel requirements not to exceed 25% 

• Handle and resolve sponsor and member issues, escalating as needed 

• Research and respond to claims processing and system configuration inquiries 

• Coordinate integration of other data inputs into client management processes 

• Collaborate cross functionally to support general client operations, as required 

• Responsible for relationship management and contribution to successful NPS and Account Management Survey results, along with retention support 

• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. 

Qualifications:

• Undergraduate bachelor’s degree, with record of strong academic performance 

• 5+ years of proven experience in PBM / health plan, benefits consulting, healthcare 

• Track record of building trusting internal and external relationships 

• Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables 

• Experience working with structured and unstructured data 

• Proficient in Microsoft Office, SQL a bonus 

• Ability to balance multiple complex projects simultaneously 

• Exceptional written and verbal communication skills 

• Extremely flexible, highly organized, and able to shift priorities easily 

• Attention to detail & commitment to delivering high quality work product 

Visa Sponsorship: Capital Rx does not provide sponsorship to any candidates. This includes, but is not limited to those that require H1-B, TN, OPT, etc. Candidates must have authorization to work in the US at the time of application and throughout employment. 

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. 

Oula is seeking a Per Diem Midwife to join our growing maternity care practice in North Carolina. This role is ideal for a thoughtful, clinically strong midwife who is passionate about delivering patient-centered, judgment-free care and excited to practice within a collaborative, team-based care model.

As a Per Diem Midwife, you will provide full-scope midwifery care across the perinatal continuum while working closely with midwives, obstetricians, nurses, and other care team members to deliver high-quality, evidence-informed care. You will play an important role in bringing Oula’s clinical care model to life while contributing to a supportive and inclusive patient experience.

This is a per diem position with a need for flexible scheduling that includes full scope clinical care (prenatal care, gynecology, labor and birth, postpartum care) and rotating on-call support of our in-hospital labor and birth care.

Key Responsibilities

Clinical Care

• Provide full-scope, evidence-informed midwifery care, including gynecologic, prenatal, intrapartum, and postpartum care
• Deliver care across outpatient clinics, hospital-based settings, and virtual visits
• Support physiologic labor and birth while recognizing when escalation or consultation is indicated
• Collaborate closely with obstetricians, nurses, medical assistants, doulas, care coordinators, and other interdisciplinary team members to provide whole-person care
• Communicate clearly and compassionately with patients during and between visits to address questions, concerns, and care planning
• Utilize digital tools and clinical platforms to document care, support patient engagement, and coordinate with the broader care team

Collaboration & Quality

• Participate in team meetings, clinical case reviews, and quality improvement initiatives
• Adhere to clinical protocols, safety standards, and evidence-based guidelines
• Engage in chart reviews, peer feedback, and continuing education to support high-quality care
• Identify clinical concerns, system gaps, or patient safety issues and escalate appropriately
• Contribute to a positive, respectful, and inclusive team culture

About You

• Are passionate about providing compassionate, patient-centered midwifery care
• Value collaboration and thrive in interdisciplinary care environments
• Practice with empathy, professionalism, and strong clinical judgment
• Are committed to reproductive justice, body autonomy, self-determination, and culturally respectful care
• Are excited to be part of a growing maternity care practice and contribute to its success

Desired Experience & Qualifications

• Active North Carolina licensure as a Licensed Midwife (LM) or eligibility for licensure prior to start
• AMCB certification as a Certified Nurse-Midwife (CNM)
• Experience providing full-scope continuity of midwifery care from outpatient clinic to in hospital birth preferred
• Experience caring for diverse patient populations with a wide range of clinical and social needs
• Strong professional references and a reputation for providing high-quality, patient-centered care
• Experience with telemedicine or virtual care delivery preferred

Preferred Skills 

• Early pregnancy loss options counseling and medical management
• Familiarity with Perinatal Mental Health 
• Basic bedside sonography skills (1st Trimester Viability and positioning confirmation)

Hourly Rate 

$67.00 USD

Who We Are

Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. We design and operate high-acuity, in-person clinics across the United States.

Our model integrates psychiatry, therapy, primary care, dietitians, and community health workers under one roof to deliver coordinated, longitudinal care for a population that has historically been fragmented across systems.

Leading health systems collaborate with Amae to bring this model to their communities, including New York-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health.

Why We Are Different

• Integrated care, not a referral network. Psychiatrists, therapists, primary care providers, dietitians, and community health workers work side-by-side and share responsibility for the same patients.
• Practice at the top of your license. Manageable caseloads, meaningful clinical depth, and purpose-built tools designed for this population.
• Continuous learning. Through our collaboration with Mass General Brigham, clinicians receive ongoing training, supervision, and mentorship in evidence-based SMI care.
• Advancing the field. Our clinicians contribute to new outcomes frameworks and research shaping the future of severe mental illness care.
• A model built for sustainability. Team-based care, thoughtful caseloads, and strong infrastructure make this work meaningful—and sustainable over time.

The Role

We are seeking a Primary Care Clinician (FNP, MD, or DO) for a 1099 contract role at our soon-to-open Charlotte, NC clinic. This position requires an on-site commitment of 4–5 hours per week.

What You'll Work On

• Conduct thorough assessments, diagnose medical conditions, and manage acute and chronic illnesses while considering their impact on mental health
• Prescribe and manage medications, ensuring safe and effective use, while considering potential interactions with psychiatric medications
• Perform routine physical examinations and preventive health screenings, integrating the findings with mental health care plans
• Educate members on health promotion, disease prevention, and management of chronic conditions
• Maintain accurate, up-to-date medical records and documentation integrated with mental health care plans
• Participate in ongoing professional development and attend regular team meetings
• Uphold Amae Health's commitment to providing compassionate, holistic, and culturally sensitive care

What You'll Have

• NP Degree from an accredited school or MD/DO degree from an accredited medical school
• Current, unrestricted license to practice medicine in North Carolina
• Board Certified or Board Eligible in Family Medicine, Internal Medicine, or related primary care specialty
• For NP PCP candidates, minimum of 5 years RN experience prior to PCP licensure and 1+ year experience as FNP after completion of clinical hours preferred
• Previous experience working independently as a PCP
• Excellent clinical, communication, and interpersonal skills
• Ability to work effectively within a multidisciplinary team and embrace a whole-person care approach
• Strong commitment to patient-centered care
• Preferred experience in primary care for patients with severe mental illness

What We're Building

As a clinician at Amae, you are not adjacent to this work. You are essential to it.

• A national care delivery model for the highest-acuity patients in behavioral health.
• Precision medicine for SMI. Individualized treatment informed by multimodal clinical, behavioral, and social data.
• A clinical operating system that puts longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer for care teams.
• Frontier science and measurement: defining and validating the outcomes frameworks that this field has never had. Hospitalizations avoided, days stable, functional improvement, and more.
• A collaboration model with the country's leading health systems that proves coordinated SMI care can work at scale.

Compensation & Benefits

Amae Health is committed to fair and equitable compensation practices. Hourly compensation for this role will vary by on licensure.

If you want to practice at the top of your license, learn from the best in academic medicine, contribute to research that is defining a new field, and do it all inside a team that was actually built for this work, we'd like to talk.

Who We Are

Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. We design and operate high-acuity, in-person clinics across the United States.

Our model integrates psychiatry, therapy, primary care, dietitians, and community health workers under one roof to deliver coordinated, longitudinal care for a population that has historically been fragmented across systems.

Leading health systems collaborate with Amae to bring this model to their communities, including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health.

Why We Are Different

• Integrated care, not a referral network. Psychiatrists, therapists, primary care providers, dietitians, and community health workers work side-by-side and share responsibility for the same patients.
• Practice at the top of your license. Manageable caseloads, meaningful clinical depth, and purpose-built tools designed for this population.
• Continuous learning. Through our collaboration with Mass General Brigham, clinicians receive ongoing training, supervision, and mentorship in evidence-based SMI care.
• Advancing the field. Our clinicians contribute to new outcomes frameworks and research shaping the future of severe mental illness care.
• A model built for sustainability. Team-based care, thoughtful caseloads, and strong infrastructure make this work meaningful—and sustainable over time.

The Role

We are hiring a Psychiatric Mental Health Nurse Practitioner (PMHNP) (full or part-time) to join our growing Charlotte, NC clinic as part of an interdisciplinary team dedicated to delivering personalized, compassionate, high-quality care for individuals with SMI.

What You'll Do

• Provide behavioral healthcare management to Amae Health patients; monitor and manage care through an array of treatment modalities as patients progress through phases of recovery
• Conduct psychiatric evaluations and assessments and provide ongoing medication management for patients with serious mental illness
• Develop individualized treatment plans focused on addressing specific psychosocial and medical needs that might limit recovery
• Provide continuous, regular consultations as patients navigate recovery, both in person and occasionally virtually
• Liaise with patient care teams and collaborate closely with behavioral health providers to ensure an integrated, cohesive approach to care
• Address medical and behavioral health needs to mitigate the negative impacts of social determinants of health
• Educate patients and families about mental health conditions, treatment options, and recovery planning

What You'll Have

• Master's or Doctoral degree in Nursing from an accredited program
• Board certification as a Psychiatric Mental Health Nurse Practitioner (PMHNP-BC)
• Active, unrestricted North Carolina NP license and prescriptive authority in good standing
• DEA registration (or ability to obtain)
• In possession of or willingness to obtain Clozapine REMS certification and Medicaid enrollment, if needed
• A minimum of 2 years working with SMI/outpatient
• Familiarity with the medical, mental health, and social service systems in the greater Charlotte area
• Holistic perspective on health and understanding of patient rights
• Demonstrated ability to work effectively with people from diverse backgrounds
• Strong interpersonal and communication skills and ability to adapt in a dynamic environment
• Comfort with technology and a passion for using technology to improve care delivery

What We're Building

As a clinician at Amae, you are not adjacent to this work. You are essential to it.

• A national care delivery model for the highest-acuity patients in behavioral health.
• Precision medicine for SMI. Individualized treatment informed by multimodal clinical, behavioral, and social data.
• A clinical operating system that puts longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer for care teams.
• Frontier science and measurement: defining and validating the outcomes frameworks that this field has never had. Hospitalizations avoided, days stable, functional improvement, and more.
• A partnership model with the country's leading health systems that proves coordinated SMI care can work at scale.

Compensation & Benefits

Compensation includes a full time base salary of $140,000 - $170,000 (based on level & experience). Total compensation includes comprehensive medical/dental/vision, PTO, parental leave, and programs built around employee well-being. Note that part-time comp and benefits packages will vary depending on schedule. We’ll share specifics during the interview process.

If you want to practice at the top of your license, learn from the best in academic medicine, contribute to research that is defining a new field, and do it all inside a team that was actually built for this work, we'd like to talk.

Who We Are

Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. We design and operate high-acuity, in-person clinics across the United States.

Our model integrates psychiatry, therapy, primary care, dietitians, and community health workers under one roof to deliver coordinated, longitudinal care for a population that has historically been fragmented across systems.

Leading health systems collaborate with Amae to bring this model to their communities, including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health.

Why We Are Different

• Integrated care, not a referral network. Psychiatrists, therapists, primary care providers, dietitians, and community health workers work side-by-side and share responsibility for the same patients.
• Practice at the top of your license. Manageable caseloads, meaningful clinical depth, and purpose-built tools designed for this population.
• Continuous learning. Through our collaboration with Mass General Brigham, clinicians receive ongoing training, supervision, and mentorship in evidence-based SMI care.
• Advancing the field. Our clinicians contribute to new outcomes frameworks and research shaping the future of severe mental illness care.
• A model built for sustainability. Team-based care, thoughtful caseloads, and strong infrastructure make this work meaningful—and sustainable over time.

The Role

We are hiring a Psychiatrist (full or part-time) to join our growing Charlotte, NC clinic as part of an interdisciplinary team dedicated to delivering personalized, compassionate, high-quality care for individuals with SMI.

What You'll Do

• Provide behavioral healthcare management to Amae Health patients; monitor and manage care through an array of treatment modalities as patients progress through phases of recovery
• Develop individualized treatment plans during the engagement and stabilization phase, focused on specific psychosocial and medical needs that might limit recovery
• Provide continuous, regular consultations as patients navigate recovery, both in person and occasionally virtually
• Liaise with patient care teams and collaborate with behavioral health providers to ensure an integrated, cohesive approach to care
• Address medical needs to mitigate negative impacts of social determinants of health

What You'll Have

• Board-Certified or Board-Eligible Psychiatrist, with a NC license and DEA that are active, unrestricted, and in good standing
• In possession of or willing to obtain Clozapine REMS certification and Medicaid enrollment if needed
• Prior experience with mental health and/or addiction issues; familiarity with the medical, mental health, and social service systems in the greater Charlotte area
• Holistic perspective on health and understanding of patient rights
• Demonstrated ability to work effectively in a wide range of settings with people from diverse backgrounds
• Comfort working one-on-one or in group settings; strong coaching and negotiation skills
• Excellent interpersonal and communication skills and ease adapting in a dynamic environment
• Solid understanding of technology and a passion for utilizing technology to improve care delivery

What We're Building

As a clinician at Amae, you are not adjacent to this work. You are essential to it.

• A national care delivery model for the highest-acuity patients in behavioral health.
• Precision medicine for SMI. Individualized treatment informed by multimodal clinical, behavioral, and social data.
• A clinical operating system that puts longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer for care teams.
• Frontier science and measurement: defining and validating the outcomes frameworks that this field has never had. Hospitalizations avoided, days stable, functional improvement, and more.
• A partnership model with the country's leading health systems that proves coordinated SMI care can work at scale.

Compensation & Benefits

Amae Health is committed to fair and equitable compensation practices. Base salary range for this role is $270,000 - $300,000 per year on a full time basis and will be adjusted to market cost. Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. Note that part-time comp and benefits packages will vary depending on schedule. We’ll share specifics during the interview process.

If you want to practice at the top of your license, learn from the best in academic medicine, contribute to research that is defining a new field, and do it all inside a team that was actually built for this work, we'd like to talk.

Who We Are

Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. We design and operate high-acuity, in-person clinics across the United States.

Our model integrates psychiatry, therapy, primary care, dietitians, and community health workers under one roof to deliver coordinated, longitudinal care for a population that has historically been fragmented across systems.

Leading health systems collaborate with Amae to bring this model to their communities, including New York-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health.

Why We Are Different

• Integrated care, not a referral network. Psychiatrists, therapists, primary care providers, dietitians, and community health workers work side-by-side and share responsibility for the same patients.
• Practice at the top of your license. Manageable caseloads, meaningful clinical depth, and purpose-built tools designed for this population.
• Continuous learning. Through our collaboration with Mass General Brigham, clinicians receive ongoing training, supervision, and mentorship in evidence-based SMI care.
• Advancing the field. Our clinicians contribute to new outcomes frameworks and research shaping the future of severe mental illness care.
• A model built for sustainability. Team-based care, thoughtful caseloads, and strong infrastructure make this work meaningful—and sustainable over time.

The Role

Full-time, on-site Peer Support Specialist at our soon-to-open Charlotte, NC clinic. Schedule: Monday–Friday, 9am–5pm ET.

What You'll Work On

• Provide one-on-one coaching to support members' personal goals, inspire self-discovery, and strengthen skills for recovery
• Plan and lead group activities that encourage participation, build community, and celebrate progress (e.g., in-clinic recovery groups, community outings, day trips)
• Help members access and navigate community resources, including housing, SNAP benefits, employment services, and other social resources
• Conduct field work in the community, including home check-ins and attending events with members as a supportive peer
• Collaborate with teammates and clinical staff to ensure every member receives compassionate, coordinated support
• Complete required administrative tasks and documentation accurately and on time
• Participate in ongoing training and supervision; attend team meetings and case discussions

What You'll Have

• Certified Peer Support Specialist (CPSS) certification required
• Minimum 2 years of stable, personal recovery
• High school diploma or equivalent required
• At least 2 years of experience supporting individuals with mental health and/or substance use challenges
• Strong coaching and motivational skills, with ability to support individuals through challenges and model effective coping strategies
• Ability to engage effectively one-on-one and in groups; group facilitation experience preferred
• Knowledge of the Charlotte area mental health and social service systems
• Understanding of member rights, confidentiality, and trauma-informed care
• Holistic approach to health and wellness
• Basic computer proficiency (Google Suite, EHR documentation)

What We're Building

As a clinician at Amae, you are not adjacent to this work. You are essential to it.

• A national care delivery model for the highest-acuity patients in behavioral health.
• Precision medicine for SMI. Individualized treatment informed by multimodal clinical, behavioral, and social data.
• A clinical operating system that puts longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer for care teams.
• Frontier science and measurement: defining and validating the outcomes frameworks that this field has never had. Hospitalizations avoided, days stable, functional improvement, and more.
• A collaboration model with the country's leading health systems that proves coordinated SMI care can work at scale.

Compensation & Benefits

Amae Health is committed to fair and equitable compensation practices. Base pay for this position is $21.00 per hour. Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. We'll share specifics during the interview process.

If you want to practice at the top of your license, learn from the best in academic medicine, contribute to research that is defining a new field, and do it all inside a team that was actually built for this work, we'd like to talk.

Location: Remote or Hybrid (Local to NYC or Denver area)

As an Account Manager focused on PBA and Medicare, you'll be at the forefront of delivering seamless client experiences by managing benefit changes, implementing new plans, and ensuring pricing accuracy—all while driving impactful solutions that directly shape business success. You’ll lead key quality assurance initiatives, proactively identify claim discrepancies, and collaborate across teams to streamline processes, making a tangible impact on client satisfaction and operational efficiency. Your expertise will be essential in shaping client strategies, resolving complex issues, and upholding the values that keep Capital Rx ahead of the competition.

Position Responsibilities:

• Partner with clinical account manager (CAM) and account executive (AE) to manage clients through the entire lifecycle from implementation through go-live and renewal on a designated book of business
• Support implementation as a critical member of the client management teams with all day-to-day client requirements
• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, override requests, demos and new implementations
• Analyze incoming client requests and work with internal and external teams to complete required plan documentation
• Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent
• Lead pre- and post-implementation quality assurance and testing to validate coding accuracy
• Lead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to address
• Travel requirements not to exceed 25%
• Handle and resolve sponsor and member issues, escalating as needed
• Research and respond to claims processing and system configuration inquiries
• Coordinate integration of other data inputs into client management processes
• Collaborate cross functionally to support general client operations, as required
• Responsible for relationship management and contribution to successful NPS and Account Management Survey results, along with retention support
• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.

Qualifications / Profile:

• Undergraduate bachelor’s degree, with record of strong academic performance
• 5+ years of proven experience in PBM / health plan, benefits consulting, healthcare
• Track record of building trusting internal and external relationships
• Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables
• Experience working with structured and unstructured data
• Proficient in Microsoft Office, SQL a bonus
• Ability to balance multiple complex projects simultaneously
• Exceptional written and verbal communication skills
• Extremely flexible, highly organized, and able to shift priorities easily
• Attention to detail & commitment to delivering high quality work product

About The Role:

We are seeking a Medical Assistant to join our collaborative maternity practice. We’re looking for someone who is thoughtful, passionate about patient-centered care, and eager to be part of a dynamic, innovative team.

In this role, you will help shape Oula patients’ overall clinical experience while performing routine clinical and administrative tasks to ensure our clinics run smoothly and patients are roomed efficiently. This is an exciting opportunity for someone motivated to contribute to a new, best-in-class maternity care experience.

This is a full-time, position at our Charlotte, North Carolina Clinic. 

Here's What You'll Do: 

• Patient Rooming & Clinical Support
• Administrative Support, Paperwork & Forms
• Follow-Up & Care Coordination
• Clinic Flow & Team-Based Operations
• Communication & Patient Experience
• Perform responsibilities within MA scope of practice
• Maintain proficiency with equipment; report issues promptly
• Follow universal precautions and safely dispose of medical waste
• Anticipate and complete tasks that need attention even if unassigned
• Support cross-site coverage as required
• Perform other duties as assigned

About You:

• Committed to enhancing maternity care by integrating clinical expertise, technology, patient education, and empowerment
• An attentive listener and effective communicator, able to connect with diverse audiences and respond to varied needs
• A champion of Oula’s culture, fully aligned with our mission to deliver exceptional patient-centered care
• Highly organized, managing daily tasks efficiently while also progressing toward long-term goals and projects
• Adaptable and flexible, able to adjust seamlessly to changing circumstances

We would love to hear from you if you have the following or equivalent experience: 

• Bachelor’s degree preferred, or High School Diploma/GED required with 3+ years of relevant healthcare experience
• Proficient and comfortable in phlebotomy (required)
• Solid knowledge of medical terminology
• Experience in pregnancy or maternity care (preferred)
• Flexible schedule, able to work from clinic opening until the last patient departs
• Strong computer skills and familiarity with EMRs
• Spanish language proficiency is a plus

Oula is seeking a Staff Midwife to join our growing maternity care practice in North Carolina. This role is ideal for a thoughtful, clinically strong midwife who is passionate about delivering patient-centered, judgment-free care and excited to practice within a collaborative, team-based care model.

As a Staff Midwife, you will provide full-scope midwifery care across the perinatal continuum while working closely with midwives, obstetricians, nurses, and other care team members to deliver high-quality, evidence-informed care. You will play an important role in bringing Oula’s clinical care model to life while contributing to a supportive and inclusive patient experience.

This is a full-time position with a flexible schedule that includes clinical care (prenatal care, gynecology, labor and birth, postpartum care) and rotating call coverage.

Key Responsibilities

Clinical Care

• Provide full-scope, evidence-informed midwifery care, including gynecologic, prenatal, intrapartum, and postpartum care
• Deliver care across outpatient clinics, hospital-based settings, and virtual visits
• Support physiologic labor and birth while recognizing when escalation or consultation is indicated
• Collaborate closely with obstetricians, nurses, medical assistants, doulas, care coordinators, and other interdisciplinary team members to provide whole-person care
• Communicate clearly and compassionately with patients during and between visits to address questions, concerns, and care planning
• Utilize digital tools and clinical platforms to document care, support patient engagement, and coordinate with the broader care team

Collaboration & Quality

• Participate in team meetings, clinical case reviews, and quality improvement initiatives
• Adhere to clinical protocols, safety standards, and evidence-based guidelines
• Engage in chart reviews, peer feedback, and continuing education to support high-quality care
• Identify clinical concerns, system gaps, or patient safety issues and escalate appropriately
• Contribute to a positive, respectful, and inclusive team culture

About You

• Are passionate about providing compassionate, patient-centered midwifery care
• Value collaboration and thrive in interdisciplinary care environments
• Practice with empathy, professionalism, and strong clinical judgment
• Are committed to reproductive justice, body autonomy, self-determination, and culturally respectful care
• Are excited to be part of a growing maternity care practice and contribute to its success

Desired Experience & Qualifications

• Active North Carolina licensure as a Licensed Midwife (LM) or eligibility for licensure prior to start
• AMCB certification as a Certified Nurse-Midwife (CNM)
• Experience providing full-scope continuity of midwifery care from outpatient clinic to in hospital birth  clinics preferred
• Experience caring for diverse patient populations with a wide range of clinical and social needs
• Strong professional references and a reputation for providing high-quality, patient-centered care
• Experience with telemedicine or virtual care delivery preferred

Preferred Skills 

• Early pregnancy loss options counseling and medical management
• Familiarity with Perinatal Mental Health
• Basic bedside sonography skills (1st Trimester Viability and positioning confirmation)

Oula is reimagining perinatal care by combining clinical excellence, patient-centered care, and collaborative teamwork. Our interdisciplinary teams—obstetricians, midwives, nurses, and care coordinators deliver trauma-informed care that supports autonomy and evidence-based outcomes.

This is a brand-new role at our Charlotte, NC clinic, offering the opportunity to shape a new practice while working in a 0.5 FTE, benefits-eligible position (24–28 hours/week), designed to support sustainable, meaningful clinical work.

The OB/AMD role provides clinical leadership, co-management and direct patient care, and quality oversight of perinatal services. The role includes:

• Quality oversight of Oula clinical service lines
• Prenatal and postpartum care
• Gynecologic care and minor outpatient procedures
• Early pregnancy care including miscarriage management, first trimester abortion and management of pregnancy of unknown location
• Perinatal mental health care including medication management
• Lab and ultrasound complex case review
• Scheduled C-sections and ECVs
• Mentorship and collaboration with midwives and care team members
• Supervision of Lead Midwife

Key Responsibilities

• Provide direct outpatient prenatal and gyn patient care and co-manage higher-risk patients with midwives, refer patients out of practice  as appropriate.
• Supervise Lead Midwife
• Mentor and support midwives, nurses, and care coordinators in clinical decision-making.
• Lead quality initiatives, standardize clinical protocols, and ensure operational excellence.
• Maintain accurate charting, billing, orders, and documentation.
• Actively participate in team meetings, trainings, and clinic development.
• Perform scheduled inpatient C/S and ECVs and outpatient gyn procedures

Qualifications

• MD or DO with completed OB/GYN residency and at least 3 years of experience as an Attending provider
• Preference for candidates who have completed their ABOG Board Certification 
• Experience collaborating with  midwives and interdisciplinary teams.
• Commitment to creating successful Ob/Gyn-midwifery collaborative model of care
• Strong professional reputation for exceptional trauma-informed, patient-centered care.
• Strong procedural skills, clinical judgment, and leadership.
• Comfortable with telemedicine and virtual care models.
• Startup-friendly: adaptable, proactive, and collaborative.
• Experience caring for diverse patient populations with a wide range of needs

Oula is seeking a Clinical Operations Manager to lead the daily execution and long-term growth of our new Charlotte maternity clinic. This is a frontline leadership role for a hands-on operator who thrives on full operational ownership. You will be the primary steward of the clinic’s success, navigating the complexities of a fast-growing practice with high autonomy. From coaching your team through sensitive patient interactions to optimizing workflows, you ensure the clinic runs like a well-oiled machine.

Key Responsibilities

Operational Command & Autonomy

• Strategic Problem-Solving: Serve as the primary point of contact for the Charlotte clinic. Diagnose operational challenges and implement solutions independently, ensuring seamless continuity of care.
• Process Architecture: Build, refine, and scale clinic workflows (e.g., patient check-in, inventory management, team file organization) to meet the needs of a growing practice.
• Scheduling Ownership: Manage clinician schedules, on-call rotations, and monthly calendars, understanding that precision in scheduling directly impacts provider morale and patient safety.
• Facility & Compliance: Maintain a safe, welcoming, and high-functioning clinic environment. Oversee vendor relationships and ensure all local and state healthcare regulations and licensing requirements are met.

People Leadership & Coaching

• Frontline Management: Hire, onboard, and manage a dedicated team of clinic staff, modeling professionalism, empathy, and accountability.
• Developing Talent: Coach teammates in real time on service excellence and workplace norms, fostering a culture of continuous growth.
• Interpersonal Bridge: Serve as the connective link between midwives, OBs, and care navigators, ensuring the collaborative care model is consistently delivered.

High-Service Patient Experience

• Service Excellence: Bring a hospitality-driven approach to patient interactions, ensuring requests are handled promptly and with care.
• External Liaison: Manage communication with partnering hospitals in the Charlotte area to align care between providers and patients.

About You

• High Agency: You proactively identify opportunities and solve problems without waiting for instructions.
• EQ + Analytical Rigor: You navigate sensitive team dynamics while leveraging data to track and improve clinic KPIs.
• Resilient & Adaptive: You thrive in a dynamic environment and embrace the “beautiful chaos” of a growing clinic.
• Player-Coach: You lead from the front, ready to jump in wherever needed to support the team or patients.

Experience & Qualifications

• 2+ years of Direct People Management: Experience hiring, leading, and motivating a team is essential.
• 5+ years of Operational Experience: Backgrounds in healthcare, hospitality, or high-service environments are preferred.
• Clinical Literacy: While OB expertise is not required, prior experience in a healthcare or clinical setting is strongly preferred.

We’re looking for someone ready to make a real difference in the lives of pregnant people and their families. As a Front Desk Associate at Oula in Charlotte, you’ll be the first warm welcome patients receive and a steady, reassuring presence throughout their visit. Your work will help create moments patients remember long after their pregnancy journey ends moments of feeling seen, supported, and truly cared for.

At Oula, we’re building a new model of maternity care that blends modern midwifery, thoughtful obstetrics, and a deeply patient-centered approach. Joining our team means being part of a mission to bring compassion, clarity, and dignity to every interaction.

This role is more than checking patients in and out. You’ll help create a seamless, meaningful experience — keeping our clinic running smoothly, helping patients feel comfortable and informed, and contributing to the supportive atmosphere that makes Oula special. It’s an ideal opportunity for someone excited to start their career in women’s health or grow within a mission-driven organization.

This is a full-time, in-person role at our beautiful Charlotte, NC clinic, where you’ll join a collaborative, kind, and passionate team dedicated to redefining what maternity care can feel like.

Key Responsibilities

• Creates smooth and effective clinic flow through waiting room management, care team communication and coordination in the clinic
• Is an expert schedule management, keeping patients on their care journey through careful scheduling and rescheduling of routine appointments such as blood draws, sonograms, handling reschedules, and managing late-arrival communications
• A friendly face that creates a wonderful in-person experience through warmly greeting patients and manage check-in and check-out processes with empathy and care. Keeps the space welcoming and in tip-top shape by Performing general front-of-house tasks, such as daily checklists, light tidying, plant care, and replenishing snacks, water, and tea
• Answers and triages patient phone calls, taking ownership of whatever comes your way to drive “one touch” resolution for the patient
• Drives financial sustainability by collect co-pays, payments for payment plans and support insurance billing
• Is responsible for general clinical administrative tasks such as retrieving medical records, processing referrals and obtaining prior authorizations
• Prepare for and participate in daily huddles to support smooth clinic operations
  
  

About You

• Passionate about improving maternity care through clinical excellence, technology, patient empowerment, and education
• A strong listener and communicator, able to connect with and support diverse patient needs
• A culture carrier aligned with Oula’s commitment to delivering exceptional, patient-centered care
• Highly organized, with the ability to manage daily tasks while contributing to longer-term projects
• Flexible and adaptable in a fast-paced, evolving environment
  
  

Desired Experience & Qualifications

• Associate’s degree or higher preferred; High School Diploma/GED required
• 2+ years of relevant healthcare experience
• Ability to work independently, efficiently, and with strong attention to detail
• Strong computer skills; EMR experience preferred
• Excellent interpersonal, organizational, and communication skills
• Demonstrated reliability, professionalism, and strong work ethic

Oula is seeking a part-time OB/GYN Sonographer to join our growing maternity care practice in Charlotte, North Carolina. This role is ideal for a skilled and compassionate ultrasound professional who is passionate about delivering patient-centered, judgment-free care within a collaborative, team-based model.

As a Sonographer at Oula, you will provide high-quality obstetric and gynecologic imaging services while working closely with midwives, obstetricians, maternal fetal medicine (MFM) specialists, and clinical staff to support comprehensive perinatal care. You will play a key role in delivering a supportive, inclusive, and empowering ultrasound experience for patients.

This is a 0.5 FTE position (20 hours/week), scheduled for 6-hour shifts on Monday, Wednesday, and Friday. The hourly rate for this role is $47.32.

Key Responsibilities

Clinical Responsibilities

• Perform comprehensive obstetric and gynecologic ultrasound examinations, including:
• Nuchal Translucency (NT) scans
• Cervical length assessments
• Biophysical Profiles (BPPs)
• Detailed fetal anatomy scans
• Pelvic and transvaginal ultrasounds
  
  
• Ensure high-quality diagnostic imaging and make necessary technical adjustments
• Evaluate images for clarity and completeness prior to provider review
• Communicate preliminary findings to supervising physicians or remote MFM specialists in accordance with protocol
• Educate patients about ultrasound procedures and answer questions with clarity and empathy
• Position patients safely and comfortably during examinations
• Maintain accurate and timely documentation within the electronic medical record
• Maintain, clean, and troubleshoot sonography equipment
• Support additional ultrasonography-related duties as needed
  
  

Patient Experience & Collaboration

• Deliver a best-in-class ultrasound experience grounded in compassionate, patient-centered care
• Communicate clearly and professionally with patients across diverse backgrounds
• Collaborate closely with midwives, OB/GYNs, MFMs, nurses, and clinic staff
• Contribute to a respectful, inclusive, and supportive team culture
• Support Oula’s mission to improve maternity care through evidence-based practice, technology, and patient empowerment

About You

• ARDMS certified (required)
• Nuchal Translucency (NT) certification required
• Minimum 5+ years of hands-on experience performing obstetric ultrasounds, including detailed anatomy scans
• Experience with pelvic and transvaginal ultrasound preferred
• Experience in an OB/GYN or maternal-fetal medicine clinical setting preferred
• Strong technical proficiency and attention to detail
• Excellent communication and interpersonal skills
• Ability to explain technical information in a clear, patient-friendly manner
• Comfortable working independently while collaborating within an interdisciplinary care team
• Strong analytical, judgment, and decision-making skills
• Committed to delivering culturally respectful, patient-centered care