What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Serve as a trusted legal advisor on labor and employment law matters, ensuring compliance with federal, state, and local requirements related to EEO, wage and hour, leaves of absence, retaliation, workplace safety, business immigration, and other employment law matters.
• Provide practical, business-focused guidance and support to management and Human Resources on a wide range of employment matters, including hiring, onboarding, performance management, discipline, internal investigations, workplace accommodations, leaves of absence, terminations, and other employee relations matters.
• Draft, review, and update company handbooks, policies and procedures to align with legal requirements and best practices.
• Develop and deliver training programs to educate managers and employees on labor and employment laws and regulations, organizational policies, and best practices.
• Actively monitor developments in labor and employment laws, regulations, and industry trends, assess the impact on the organization’s practices and policies, and provide strategic advice to internal stakeholders.
• Proactively identify emerging employment risks and recommend preventative strategies.
• Assist with employment-related disputes, agency charges, administrative investigations, demand letters, and employment litigation.
• Support discovery efforts in employment matters, including litigation holds, document collection, e-discovery, information requests, witness preparation, and privilege reviews.
• Advise on strategy and risk mitigation in connection with employment-related claims and investigations.
• Partner with investigative teams to oversee thorough, privileged investigations of employment-related concerns and provide legal advice on findings, risks, and appropriate actions.

Location & Travel Expectations:

• This role will be based out of a Scout Motors location in Charlotte, NC or Columbia, SC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Education/Certifications: Juris Doctor (JD) from an ABA-approved law school and be an active member in good standing of the Bar (South Carolina or North Carolina preferred).
• Years of Experience required in type of role: Minimum 8 years of experience in labor and employment law; in-house experience preferred.
• Strong knowledge of federal and state employment laws, including Title VII, ADA, ADEA, FMLA, FLSA, NLRA, etc.
• Ability to collaborate effectively with managers and Human Resources to provide clear, practical guidance on employee relations matters.
• Strong analytical and problem-solving skills, with the ability to deliver well-reasoned legal and business-minded recommendations, sometimes under tight timelines.
• Comfortable working both independently and cross-functionally, while effectively handling time-sensitive projects.
• A practical, solutions-oriented mindset with the ability to translate legal concepts into clear, actionable guidance.
• Ability to adapt to change and support continuous improvement, helping identify opportunities, streamline processes, and contribute to positive outcomes.
• Excellent written, analytical, and interpersonal communication skills.
• High ethical standards and professional integrity.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $140,000.00 - $170,000.00

Internal Leveling Code: IC8

Location: Remote (For Non-Local) or Hybrid (Local to NYC, Denver, or Charlotte) 

Position Summary:

The Account Manager, PBM is responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, and new implementations. Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent.

Position Responsibilities:

• Partner with clinical account manager (CAM) and account executive (AE) to manage clients through the entire lifecycle from implementation through go-live and renewal on a designated book of business  

• Support implementation as a critical member of the client management teams with all day-to-day client requirements 

• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, override requests, demos and new implementations 

• Analyze incoming client requests and work with internal and external teams to complete required plan documentation 

• Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent 

• Lead pre- and post-implementation quality assurance and testing to validate coding accuracy 

• Lead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to address 

• Travel requirements not to exceed 25% 

• Handle and resolve sponsor and member issues, escalating as needed 

• Research and respond to claims processing and system configuration inquiries 

• Coordinate integration of other data inputs into client management processes 

• Collaborate cross functionally to support general client operations, as required 

• Responsible for relationship management and contribution to successful NPS and Account Management Survey results, along with retention support 

• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. 

Qualifications:

• Undergraduate bachelor’s degree, with record of strong academic performance 

• 5+ years of proven experience in PBM / health plan, benefits consulting, healthcare 

• Track record of building trusting internal and external relationships 

• Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables 

• Experience working with structured and unstructured data 

• Proficient in Microsoft Office, SQL a bonus 

• Ability to balance multiple complex projects simultaneously 

• Exceptional written and verbal communication skills 

• Extremely flexible, highly organized, and able to shift priorities easily 

• Attention to detail & commitment to delivering high quality work product 

Visa Sponsorship: Capital Rx does not provide sponsorship to any candidates. This includes, but is not limited to those that require H1-B, TN, OPT, etc. Candidates must have authorization to work in the US at the time of application and throughout employment. 

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. 

Our office, Queen City Endodontics - Hutcheson in Charlotte, NC is seeking a talented Practice Manager to join our busy specialty practice. 

We are looking for a talented and skilled Practice Manager to help us accomplish our mission to improve the lives of our patients by providing a world-class specialty experience for every patient. Here is what you need to know about the role, our team and why we could be the right next step in your career.  

Why Queen City Endodontics Endodontics?

At Queen City Endodontics, we believe in the power of collaboration and continuous learning. Our diverse team includes Dental Assistants, Sterilization Technicians, Specialists, Office Managers, and Patient Care Coordinators who work together to ensure exceptional patient experience and outstanding clinical results. We’re committed to fostering an environment where all employees are valued, respected, and given the opportunity to thrive—at work, at home, and everywhere in between.

Your Role: Practice Manager

As our Practice Manager, you will play a crucial role in ensuring our operations run smoothly, efficiently, and in compliance with all regulations. You’ll be responsible for mentoring team members, enhancing patient experiences, and implementing best practices across all levels of our organization. Here’s what you can expect in this role:

• Overseeing daily operations to ensure they are carried out in a cost-effective manner.
• Managing budgets, financial data, and forecasts to improve profitability.
• Purchasing materials, planning inventory, and optimizing warehouse efficiency.
• Ensuring the practice remains compliant with all legal and healthcare regulations.
• Implementing quality controls and monitoring key performance indicators (KPIs).
• Training and supervising staff, while fostering a culture of continuous improvement.
• Enhancing the quality of patient care through innovative and compassionate leadership.
• Coordinating and facilitating additional office responsibilities as needed.

Your Background:

We’re looking for a resourceful and compassionate Practice Manager who excels at leading teams and achieving financial goals. You thrive on seeing patients leave our office healthier and happier, and you’re a problem-solver who can adapt to changing priorities. Here’s what we’re looking for:

• 3-5 years of experience managing a dental practice.
• Expertise in insurance verification, claims, and resolution processes.
• Strong understanding of patient and insurance accounts receivable (AR) management.
• Proven ability to maintain positive employee relations and oversee time-keeping.
• Solid knowledge of profit and loss (P&L) management, with a focus on controlling expenses.
• Familiarity with standard OSHA and HIPAA practices and policies.

If this describes you, you’ll fit right in with our team!

Why You Should Join Our Team  

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Specialists, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.  

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.  

Your Benefits & Perks 

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off 

8430 University Executive Park Dr, Ste 600 Charlotte, NC 28262

#priority

Position Summary:

We are seeking a detail-oriented and analytical Manager, Pharmacy Pricing Appeals to join our Provider Relations team. In this role, you will be responsible for managing and resolving the interaction with the pharmacies related to pricing appeals and claims review requests submitted by the pharmacies or internal teams. This includes performing an initial review of the claim and associated pricing, providing the information to internal teams for review, managing any claim adjustments that may be needed, and communicating any necessary information back to the pharmacies. You will play a critical role in ensuring fair reimbursement practices and maintaining strong relationships with pharmacy partners. 

Position Responsibilities:

• Lead the review and improvement of the pharmacy pricing appeal process in coordination with the Analytics team.
• Lead the review and evaluation of the pricing appeal regulatory requirements with the Legal team.
• Manage intake pharmacy pricing appeals or claims reviews from the pharmacies or internal teams via the applicable intake methods required by internal processes and regulations. This involves managing applicable appeal in-boxes and intake methods.
• Evaluate pharmacy-submitted appeals to ensure they meet established criteria and provide the applicable information to the appropriate internal teams for review.
• Receive the internal claim pricing review and respond to the appealing pharmacy with the information.
• Manage the internal process to update any pricing or make claim adjustments as necessary.
• Collaborate with pharmacies and internal teams to reach equitable reimbursement outcomes.
• Provide appeal response information and feedback to the pharmacies as required.
• Provide clear and timely updates to pharmacies and other stakeholders regarding appeal statuses and outcomes.
• Maintain accurate records of appeals and generate reports on trends and discrepancies.
• Lead the development of and manage the claims review process at the NDC level.
• Support other projects as assigned by the Provider Relations team.
• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.

Minimum Qualifications:

• Bachelor’s degree required.
• 5+ yrs. of experience in reviewing claims or payment appeals in healthcare, pharmacy, PBM, or other relevant experience. Such prior experience in a pharmacy pricing appeals role includes experience in managing regular correspondence and communication with pharmacies.
• In-depth knowledge of pharmacy operations and drug pricing.
• Familiarity with PBMs and their role in pharmacy reimbursement.
• Strong analytical and problem-solving skills.
• Strong project management skills.
• Excellent communication and interpersonal abilities.
• Experience with and understanding of pharmacy claims processing, pharmacy adjudication systems, and reimbursement workflows.
• Knowledge of state or federal pricing appeal laws.
• Intermediate level of proficiency with Microsoft Excel, Word, PowerPoint.
• Proven track record of working in a fast-paced environment, managing multiple tasks at once and having a go-get attitude to provide persistent outreach to pharmacy providers to close out contracts and tasks.
• Ability to work independently, track work/projects appropriately and remain on task.
• Strong communication skills with the ability to develop effective working relationships with providers and internal and external stakeholders.

Preferred Qualifications:

• Certification in pharmacy technician or related field is a plus.

Location: Remote or Hybrid (Local to NYC or Denver area)

As an Account Manager focused on PBA and Medicare, you'll be at the forefront of delivering seamless client experiences by managing benefit changes, implementing new plans, and ensuring pricing accuracy—all while driving impactful solutions that directly shape business success. You’ll lead key quality assurance initiatives, proactively identify claim discrepancies, and collaborate across teams to streamline processes, making a tangible impact on client satisfaction and operational efficiency. Your expertise will be essential in shaping client strategies, resolving complex issues, and upholding the values that keep Capital Rx ahead of the competition.

Position Responsibilities:

• Partner with clinical account manager (CAM) and account executive (AE) to manage clients through the entire lifecycle from implementation through go-live and renewal on a designated book of business
• Support implementation as a critical member of the client management teams with all day-to-day client requirements
• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, override requests, demos and new implementations
• Analyze incoming client requests and work with internal and external teams to complete required plan documentation
• Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent
• Lead pre- and post-implementation quality assurance and testing to validate coding accuracy
• Lead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to address
• Travel requirements not to exceed 25%
• Handle and resolve sponsor and member issues, escalating as needed
• Research and respond to claims processing and system configuration inquiries
• Coordinate integration of other data inputs into client management processes
• Collaborate cross functionally to support general client operations, as required
• Responsible for relationship management and contribution to successful NPS and Account Management Survey results, along with retention support
• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.

Qualifications / Profile:

• Undergraduate bachelor’s degree, with record of strong academic performance
• 5+ years of proven experience in PBM / health plan, benefits consulting, healthcare
• Track record of building trusting internal and external relationships
• Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables
• Experience working with structured and unstructured data
• Proficient in Microsoft Office, SQL a bonus
• Ability to balance multiple complex projects simultaneously
• Exceptional written and verbal communication skills
• Extremely flexible, highly organized, and able to shift priorities easily
• Attention to detail & commitment to delivering high quality work product

Company Overview

We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation.

If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment.

Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark. 

Turnaround & Restructuring

Our nationally recognized turnaround, restructuring and advisory team serves companies and their stakeholders across a wide spectrum of industries and sizes, with a focus on the middle market. We provide clients with a team of seasoned professionals who have notable track records of creating value through both operational turnarounds and financial restructurings.

We are actively recruiting Turnaround & Restructuring professionals to join our team. You will provide extensive financial and operational support on client engagements across a variety of industries and markets; utilize experience and on the job training to successfully deliver reports, models, work product and advice that helps guide the direction and decisions related to client turnaround and/or restructuring objectives.

This role can be based in any of our US office locations and is a hybrid role with the flexibility to work remotely 2 days a week. Ideal candidates should be local to the desired location.

This position is not eligible for immigration sponsorship.

What You’ll Do:

• Lead and perform analysis of current and historical business performance and capital structure
• Review and provide feedback on business plan and projections
• Develop 13-week cash flow forecasts that outline the liquidity profile and cash needs
• Identify alternatives to enhance liquidity and working capital efficiency
• Create dynamic financial models that demonstrate the client’s historical and potential future performance
• Assess and support the creation and preparation of corporate turnaround plans, including EBITDA enhancement, revenue generation, cost rationalization/expense reduction, asset utilization, etc.
• Provide implementation support to approved business plans and strategies
• Develop and guide execution of restructuring plans, including capital structuring/financing, stakeholder negotiation, etc.
• Develop and furnish appraisal of business options, in-court and out-of-court restructuring alternatives and contingency plans as needed
• Assist in bankruptcy preparation and administration (first day and other motions, schedules and statements, operating reports, plan of reorganization, disclosure statement, claims, etc.)
• Provide the day-to-day team management to ensure alignment between workplan execution and client expectations/deadlines
• Engage with client personnel and management as necessary to achieve objectives
• Effectively gather, analyze, and organize large data sets which may be incomplete
• Lead and support the development of quality client deliverables
• Help establish priorities across multiple work streams
• Review and guide analyses and work product of team members
• Provide interim management support on operating functions and job duties as directed

You Have:

• Bachelor’s degree in finance and/or accounting is preferred
• Graduate business degree with concentration in finance, accounting and/or operations preferred
• Minimum 8+ years of relevant professional work experience with 3+ years of restructuring experience
• Hands-on experience building / developing / maintaining fully dynamic, integrated 3-statement financial models, and 13-week cash flow models
• Advanced proficiency in Microsoft Word, Excel and PowerPoint
• Ability to build and sustain strong and trusted relationships with colleagues and stakeholders
• Demonstrated expertise and aptitude with conducting quantitative and qualitative analyses, particularly with constructing integrated financial models, analyzing financial underperformance and related services
• Experience working on projects delivering independent business reviews, short term cash flow assessments, capital structure analysis and contingency planning
• Capacity to thrive in a fast-paced, challenging, and uncertain environment
• Deep understanding of how to interpret and analyze financial statements
• Strong analytical and business writing skills
• Ability to develop the framework and take the lead on preparing reports
• Ability to work well under pressure and independently yet understand when to ask for guidance

You Are:

• Excited to be part of a growing team, with a focus on driving future growth
• Passionate about delivering exceptional client service
• Able to build credibility and trust with the client
• Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO
• Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture
• Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)
• A self-starter with a strong work ethic
• Full of entrepreneurial spirit and comfortable in a fluid, flat organization
• Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary
• Comfortable delivering and presenting client deliverables
• A good delegator and leader of others; you lead by example and teach those who report to you
• A strong team player, able to work with team members across all levels
• Someone who enjoys mentoring others and doing meaningful work
• Willing to work hard to meet deadlines and client demands
• Willing to travel according to client needs

The annual salary for this role ranges from: $178,500 to $250,000 USD + benefits + bonus. Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity.

Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

#LI-VL1

CPI Security is looking to hire a Human Resources Operations Director (HRD) to serve our team and is based in Charlotte, North Carolina.  CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work. 

Position Summary:

The HR Operations Director leads CPI's day-to-day human resources function with primary emphasis on employee relations, benefits administration, leave management, and oversight of the HR Business Partner team. This role ensures that HR services are delivered consistently, compassionately, and in compliance with all applicable laws and regulations. The Director serves as a trusted advisor to leadership on people matters and drives continuous improvement of HR processes, policies, and programs that support a positive and productive employee experience.

Essential Functions:

 HRBP Team Oversight & Leadership

• Directly manage and mentor the HR Business Partner team, providing guidance on day-to-day HR support for assigned business units. This team includes two HRBPs and a Benefits Specialist.
• Facilitate regular HRBP team meetings to share best practices, discuss emerging issues, and ensure consistent application of HR policies and programs.
• Support HRBPs in navigating complex situations involving performance improvement, organizational change, workforce planning, and employee engagement.
• Identify development opportunities for HRBP team members and cultivate a high-performing, collaborative HR function.

Employee Relations

• Serve as the senior point of contact for complex employee relations matters including workplace investigations, conflict resolution, disciplinary actions, and grievance procedures.
• Coach and counsel managers and HRBPs on performance management conversations, corrective action plans, and termination processes to ensure consistency and legal compliance.
• Monitor trends in employee relations cases and recommend proactive interventions, training, or policy updates to mitigate risk and improve the employee experience.
• Ensure thorough documentation of all employee relations matters and maintain confidential records in accordance with company policy and applicable regulations.
• Partner with Legal Counsel on sensitive employment matters, EEO complaints, and agency charges as needed.

Benefits Administration

• Oversee the design, implementation, and ongoing administration of all employee benefit programs including medical, dental, vision, life, disability, retirement/401(k), and ancillary plans.
• Manage annual open enrollment processes, vendor relationships, plan audits, and billing reconciliation.
• Ensure compliance with ERISA, ACA, COBRA, HIPAA, and other applicable federal and state benefits regulations.
• Evaluate benefit plan performance, utilization data, and employee feedback to recommend cost-effective enhancements that support recruitment and retention goals.
• Serve as the escalation point for complex benefits claims, appeals, and employee inquiries.

Leave Administration

• Direct the administration of all leave programs including FMLA, ADA interactive process/accommodations, short-term and long-term disability, workers' compensation, and company-specific leave policies.
• Ensure accurate tracking, timely communication, and compliant management of all leave cases from initiation through return-to-work.
• Coordinate with benefits carriers, third-party administrators, and payroll to ensure seamless processing of leave-related transactions.

HR Operations & Compliance

• Oversee core HR operational processes including employee onboarding/offboarding, HRIS administration, personnel file maintenance, and policy management.
• Ensure compliance with all applicable federal, state, and local employment laws and regulations; lead internal HR compliance audits and remediation efforts.
• Maintain and optimize HRIS systems and HR technology tools; evaluate and recommend enhancements to improve efficiency and data integrity.
• Develop and maintain HR reports, dashboards, and scorecards to support data-driven decision-making across the HR function.
• Advise and support employee engagement initiatives, including event planning, recognition programs, and culture-building activities. 

Knowledge, Skills and Abilities Required:

• Well-rounded, professional human resources experience in areas such as employee relations, safety and compliance, systems administration, talent development, performance management, talent acquisition, and/or policy creation/application.
• Demonstrated experience developing and implementing HR policies and procedures from a benefits administration, HR data reporting, and overall organizational perspective.
• Experience managing benefits programs, including claims escalations, billing and audit, plan design and legal/best practice compliance.
• Excellent communication and interpersonal skills, with a track record of building strong relationships with internal and external stakeholders both up and downstream.
• Ability to work independently and manage multiple projects simultaneously while providing delegating tasks to team members and periodic status updates to business stakeholders.
• Strong analytical and problem-solving skills, with experience mining, reviewing, and applying data to assist the business in informed decision-making.
• Strong knowledge of HR laws and regulations related to benefits administration and HR data reporting, including experience with HR compliance audits.

Other Experience Required:

• Bachelor's degree in Human Resources, Business Administration, or a related field; or equivalent combination of education and relevant experience.
• 8+ years of progressive HR experience with significant depth in employee relations, benefits, and leave administration, including at least 3 years in a leadership/management role.
• 5+ years of experience managing HRIS systems, UKG preferred.
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred.

What We Offer:

• Competitive pay and the opportunity to work for an iconic brand 
• Great medical, dental, vision, short- & long-term disability and life insurance options   
• Company paid holidays, floating holiday, and paid time off (PTO)   
• 401(k) plan with competitive company match   
• Eligible for free monitored security system after 90 days 
• Education assistance – we encourage and support our employees who want to improve their skills and further their education   
• Engaging and fun company culture that’s made up of a diverse group of people   
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.   
• An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff 
• Birthday and Work Anniversary Rewards 

About The Role: 

The Carrier Sales Zone Manager is responsible for leading a team of Carrier Account Managers within a geographic freight territory. As a Zone Manager, you will play a vital part in guiding your team in establishing and growing their carrier relationships, while ensuring carrier coverage and service needs are met for Spot’s customers that ship freight into your zone. This role requires a combination of a personal drive to succeed as well as a desire to help others achieve success. The Carrier Sales Zone Manager is expected to lead by example through a strong work ethic, positive energy, and a teamwork mentality. 

A successful candidate also needs to have strong organizational and critical thinking skills, with the ability to work well in a fast-paced environment. The Carrier Sales Zone Manager must work closely with Account Managers, Sales Managers, and other department stakeholders to meet customer service expectations and profitability objectives. Excellent communication with internal team members and carriers is critical to the position. 

Responsibilities: 

• Oversee daily operations of designated freight zone, including assigning sourcing and coverage responsibilities as needed, and ensuring service expectations are met. 
• Manage P&L for your freight zone, ensuring load booking and profitability goals are achieved. 
• Provide support to Carrier Account Managers with escalations for OS&D, claims, accessorials, and other carrier-related problem resolution. 
• Support ongoing training and development for Carrier Sales Reps within your zone. 
• Assist Account Managers with feedback on quoting opportunities and RFP’s. 
• Identify and problem-solve opportunities for process improvement/technology enhancements. 
• Offer insight to Carrier Account Managers on carrier prospecting strategies. 
• Provide tactical coaching and feedback on performance to Carrier Account Managers within your zone, including regularly scheduled 1 on 1 meetings. 
• Provide guidance on freight market fluctuations impacting your zone. 
• Participate in hiring and retention of Carrier Account Managers within your zone. 
• Goes above and beyond for the carrier and customer, doing whatever it takes to get the job done, every time. 

Qualifications: 

• Bachelor's Degree, preferably in Sales, Business, Supply Chain Management, Operations, or a related field. 
• 3+ years of freight industry/brokerage experience. 
• Minimum of 1-year experience in people management, with proven success developing talent. 

Skills: 

• Strong interpersonal skills, both written and verbal. 
• Ability to think critically in high-pressure situations in order to effectively problem solve. 
• Proficient computer skills with PC-based desktop applications, such as Microsoft Office (PowerPoint, MS Work, MS Excel), email, and CRM. 
• Proven track record in carrier sales or other sales functions is strongly preferred. 
• Proven ability to meet and exceed defined success metrics. 
• Comfortable communicating with executive-level individuals. 
• Ability to motivate others and promote a positive culture. 

#LI-AM1 

The National Healthcare Practice Leader is responsible for advancing IMA’s national presence, growth, and expertise across the healthcare industry. This leader brings deep technical knowledge of healthcare risk, sophisticated carrier relationships, and a strategic mindset oriented around complex healthcare delivery models and regulatory environments. They serve as a highly visible resource across geographies.

Essential Responsibilities:

Growth, Production & Market Impact

• Drive national new business growth within hospitals, physician groups, senior living, behavioral health, healthcare staffing, managed care organizations, and other care‑delivery sectors.
• Actively support producers on complex healthcare opportunities, including underwriting strategy, program structure, clinical risk insights, and differentiating IMA in competitive RFP environments.
• Provide direct involvement on high‑value pursuits, including large health systems, multi‑state operators, and organizations with sophisticated risk financing needs.
• Participate in internal business reviews, prospect meetings, and client presentations, representing IMA’s national healthcare expertise.
• Bring forward timely insights on healthcare industry trends—such as consolidation, regulatory changes, professional liability climate, staffing challenges, and reimbursement pressures—and apply them to client strategy.

Healthcare Specialty Strategy & National Alignment

• Develop and execute the national strategic plan for the Healthcare & Social Services Practice, ensuring alignment with IMA’s enterprise goals.
• Align service standards, technical expectations, and client delivery models across all IMA markets to ensure consistency for healthcare clients nationwide.
• Identify emerging risks (e.g., cyber, EPL, medical professional liability, managed‑care E&O, regulatory fines/penalties) and build practice capabilities to address them.
• Represent IMA in healthcare associations, national groups, and specialty forums involving hospital leadership, senior living executives, physician enterprise leaders, and nonprofit providers.

Carrier and Market Relationships

• Build and maintain deep relationships with healthcare‑specialized carriers—particularly medical professional liability carriers, alternative risk partners, programs/MGUs, and managed‑care insurers.
• Lead national carrier strategy for healthcare placements, program design, alternative risk financing, and market‑facing positioning.
• Collaborate with key carrier partners to develop innovative solutions in response to industry shifts such as staffing shortages, litigation trends, senior living acuity levels, or physician practice consolidation.
• Facilitate carrier engagement to bring new programs, benchmarking data, and thought leadership to IMA’s clients and internal teams.

Talent Development & Team Leadership

• Mentor and develop healthcare‑specialized talent across production, account management, analytics, and claims—ensuring deep vertical expertise throughout the practice.
• Oversee healthcare‑specific training programs, including MPL fundamentals, loss‑sensitive program structures, captive and RRG strategies, regulatory compliance exposures, and post‑acute risk trends.
• Partner with Market Presidents on specialty‑focused hiring, promotions, and team alignment.
• Build a sustainable national bench of healthcare experts and maintain a succession plan for healthcare leadership roles.

Collaboration & Internal Integration

• Coordinate closely with Market Presidents, Commercial Lines Leaders, producers, claims teams, and analytics resources to ensure seamless delivery for healthcare clients
• Lead national healthcare practice calls and cross‑market collaboration, uniting healthcare experts across IMA’s footprint.
• Promote knowledge sharing, including emerging case law, medical professional trends, carrier appetite changes, and risk‑management best practices.
• Partner with Marketing to elevate IMA’s brand in the healthcare space through conferences, association involvement, and thought leadership.
• Identify and support M&A opportunities that expand IMA’s healthcare capabilities or geographic reach.

Required Experience & Skills

• Extensive healthcare‑related brokerage, underwriting, or risk‑management experience, with deep technical mastery of healthcare exposures.
• Strong knowledge across key healthcare verticals such as hospitals, senior living, behavioral health, physician groups, ambulatory surgery centers, managed care organizations, and social services.
• Demonstrated excellence in developing and maintaining senior‑level relationships with healthcare executives, carrier leaders, and strategic partners.
• Proven ability to lead national pursuits, design complex insurance programs, and support sales initiatives.
• Experience managing or advising on large healthcare books of business, including loss‑sensitive and alternative risk structures.

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