London/Cardiff/UK Remote | 💰c.£85,000 + Incentive Awards tied to your performance + Benefits  ✨

Our People Governance & Accountability team ⭐

We call it Monzo Magic. Mission. Action. Growth. Inclusion. Care. It runs through everything that we do and within the People Collective it’s how we set Monzo up for success by bringing mission led people together to do work and banking differently. We foster a culture that centres on our customers and brings together the best of tech with the best of banking. We empower a diverse, high performing, innovative and agile workforce in doing the most impactful work of their careers to date. It’s an ambitious task to scale this culture and ways of working, but it’s a mission we’re committed to. 

At Monzo, we want governance to do more than keep us safe. It should be clear, practical and scalable. It should help us grow with confidence, and make accountability work well in real life.

That’s what our People Governance & Accountability team is here to do. 

We’re a small, high-impact team working at the intersection of People, Legal, Compliance and Risk. We own the end-to-end design and operation of Monzo’s accountability and people governance frameworks globally, making sure our approach stands up to internal and external scrutiny and works effectively in practice. 

We’re looking for a People Governance and Accountability Senior Manager to join us. This is an individual contributor role with meaningful scope. You’ll own operational delivery across our people governance and accountability frameworks, and continuously improve how they work over time, and partner with teams across Monzo to keep things clear, efficient and well controlled. You’ll report to the People Governance & Accountability Lead and work closely with two other team members.

🔑 You’ll play a key role by...

…owning and coordinating the day-to-day operational delivery of people governance and accountability at Monzo. You’ll help turn complex regulatory requirements into practical, efficient and well-controlled processes that work at scale. 

This isn’t just about keeping things compliant. You’ll help make sure Monzo can operate confidently across people-related regulation, accountability regimes and broader governance requirements in multiple jurisdictions, while improving the experience and efficiency of how the work gets done.

This role has influence and impact across the People Collective and Monzo as a whole. The quality of your judgement, attention to detail, delivery and partnership will directly affect how effectively Monzo manages accountability, risk and regulatory scrutiny as we grow. 

What you’ll be doing

This role blends people and governance expertise, regulatory knowledge, operational ownership and systems thinking.

As you scale with us, you will:

• Manage the day-to-day delivery of our accountability regimes (SMCR and IAF/SEAR), making sure key processes, controls, timelines and outputs are delivered to a high standard.
• Run business-as-usual activities across fit and proper assessments, certification, accountability processes (including applications and mapping), governance documentation and regulatory reporting.
• Coordinate day-to-day work across the team, ensuring priorities are clear and delivery stays on track.
• Act as a trusted subject matter expert on accountability and people governance, supporting stakeholders to navigate complexity and make thoughtful, risk-based decisions.
• Build and evolve our broader people governance framework, including how we manage people-related risk, controls, decision-making and organisational change.
• Identify and deliver improvements to processes, controls and tooling, making our frameworks more efficient, scalable and easier to use.
• Partner closely with teams across People, Legal, Compliance, Risk & Controls, Company Secretariat our Board and the wider business to land decisions and keep work moving.
• Support audit, assurance and regulatory engagement with high-quality evidence, papers, reporting and process management.
• Use data and insight to spot themes, identify risks, prioritise improvements and shape the team’s operational roadmap.
• Work closely with the People Governance & Accountability Lead on higher-risk issues, strategic changes and the continued evolution of our global frameworks.

What you’ll own

Operational ownership

You’ll own the day-to-day running of people governance and accountability at Monzo, making sure our core frameworks operate effectively, deadlines are met, outputs are high quality, and work is delivered with consistency and control.

Continuous improvement

You’ll identify smarter ways to do things, improving processes, controls and tooling. That could mean automating manual work, evolving governance cadences, or building more efficient and scalable workflows that reduce risk and friction.

Cross-functional delivery

You’ll work closely with a wide range of stakeholders to ensure people governance and accountability requirements are clear, practical and implemented effectively across the business.

Risk and judgement

You’ll apply thoughtful, risk-based judgement to support pragmatic decision-making, balancing pace, control, consistency and business needs.

Insight and prioritisation

You’ll use data, reporting and feedback to identify themes, spot risks and prioritise where the team should focus, helping shape how the function continues to evolve.

🤩 We’d love to hear from you if…

• You have strong experience in a regulated environment, ideally in governance, compliance, risk, or legal.
• You have hands-on experience of SMCR in a UK dual-regulated (FCA/PRA) firm, and familiarity with IAF/SEAR or other accountability regimes.
• You can translate regulatory or policy requirements into clear, practical processes, training and guidance.
• You have experience planning and leading projects from end to end, driving delivery and keeping work on track.
• You’re collaborative and thoughtful in how you work, and you’re great at bringing together different stakeholders to solve problems well.
• You are a strong communicator, whether you’re writing governance papers, improving processes or talking through nuanced decisions.
• You’re comfortable building relationships with senior stakeholders and presenting to senior forums.
• You’re comfortable working independently and adapting to changing priorities, focusing quickly on higher-risk areas when needed.
• You enjoy building and improving ways of working - spotting gaps, bringing structure and creating more effective, reliable processes.
• You use data and judgement together, and you’re confident making pragmatic recommendations when there isn’t a perfect answer.
• You thrive in a fast-moving environment where you have to balance control, pace and practicality.

🙌 What’s in it for you

💰 c.£85,000 ➕Incentive Awards tied to your performance

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 4 key steps

• First stage - Recruiter screen
• Second stage - Initial Call with Hiring Manager
• Third stage - Task
• Fourth stage - Role and values interview

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

The closing date for applications is 25th May 2026

#LI-DH1 #LI-REMOTE

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Title: Social Worker - Learning Disabilities
Location: Cardiff
Pay Rate: £35 

Liquid Personnel is recruiting an Adult Social Worker to join its client’s Learning Disabilities team, based in Cardiff.
Supporting adults with learning disabilities to live fulfilling, safe, and independent lives. The position focuses on strengths‑based practice, outcome‑focused planning, and statutory responsibilities under the Social Services and Well‑being (Wales) Act 2014. You will work collaboratively with individuals, families, carers, and partner agencies to assess needs, develop care and support plans, and ensure people receive the right support at the right time.

What will your responsibilities be? 

• Undertake holistic assessments of adults with learning disabilities, ensuring all work aligns with the Social Services and Well‑being (Wales) Act 2014 and promotes independence, choice, and control.
• Develop and review outcome‑focused care and support plans that reflect the individual’s strengths, aspirations, and personal outcomes.
• Work collaboratively with multidisciplinary professionals including health colleagues, education providers, housing teams, and voluntary sector organisations.
• Support safeguarding processes by identifying, reporting, and responding to concerns in line with Wales Safeguarding Procedures.
• Undertake Mental Capacity Act assessments and contribute to best‑interest decision‑making where required.
• Provide professional advice and advocacy to ensure individuals’ rights, wishes, and wellbeing remain central to all planning and intervention.
• Coordinate transitions for young people moving from children’s services into adult learning disability services.
• Maintain accurate, timely case records and produce high‑quality reports in line with organisational and legislative standards.
• Contribute to service development, quality assurance, and continuous improvement initiatives within the Learning Disabilities service.

Qualifications and Experience: 

To be successful in this role you must have;  

• Undertake holistic assessments of adults with learning disabilities, ensuring all work aligns with the Social Services and Well‑being (Wales) Act 2014 and promotes independence, choice, and control.
• Develop and review outcome‑focused care and support plans that reflect the individual’s strengths, aspirations, and personal outcomes.
• Work collaboratively with multidisciplinary professionals including health colleagues, education providers, housing teams, and voluntary sector organisations.
• Support safeguarding processes by identifying, reporting, and responding to concerns in line with Wales Safeguarding Procedures.
• Undertake Mental Capacity Act assessments and contribute to best‑interest decision‑making where required.
• Provide professional advice and advocacy to ensure individuals’ rights, wishes, and wellbeing remain central to all planning and intervention.
• Coordinate transitions for young people moving from children’s services into adult learning disability services.
• Maintain accurate, timely case records and produce high‑quality reports in line with organisational and legislative standards.
• Contribute to service development, quality assurance, and continuous improvement initiatives within the Learning Disabilities service.

Why Liquid Personnel? 

• Free DBS and compliance service
• Twice weekly payroll and ‘Faster Pay’ service, getting you paid more quickly
• Access to exclusive roles that aren’t available from other agencies 
• Free access to Liquid’s exclusive social work training and CPD portal 
• Your own dedicated consultant with extensive social work knowledge 
• Access to a wide selection of social work positions across the UK 
• “Refer a Friend” bonus – get £500 for each social worker you refer who we successfully place* 
• “Find your own job” bonus – get £250 for bringing your own position to us * 

Important Information
Please note: We are unable to support or accept applications from individuals currently residing in countries listed on the Red or Amber list under the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the WHO Workforce Support and Safeguard List.

Liquid Personnel is an equal opportunities employer. Liquid Personnel Ltd is acting as an Employment Business in relation to this vacancy. * Terms and conditions apply to our bonus schemes. 

Reasonable Adjustments: 

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement. 
We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List. 
 

BH - 195908
GH - 34064

Overview

Bring your enthusiasm and knowledge of GIS customization to help build and test advancements to ArcGIS Arcade. Arcade is used by organisations around the world to customize their workflows, QA/QC data input, and create cutting edge visualisations. This is a fantastic opportunity to become part of the product development team and support the delivery of regular, high-quality releases in a fast-paced, dynamic environment.

Help us improve our Arcade functional capabilities, test routines, and documentation as part of the ArcGIS Pro development team developing Arcade. You’ll also collaborate with engineers on other products to ensure seamless integration across ArcGIS.

Esri has a Relocation Assistance Program and can provide support with relocating to the Cardiff, UK area for this position. Check out more details of the Esri R&D Center – Cardiff!

Responsibilities

• Apply curious, independent thought, and attention to detail to explore and understand the challenges that ArcGIS users face and provide usable, informative feedback on user experience
• Build rich and varied GIS datasets and maps, sample applications and articles that can be used to highlight product capabilities, explain scripting functions, and guide scripting best practices
• Work with your development team, and teams across Esri, to design, create, and validate the newest datasets and GIS workflows to support visualisation, map labelling, pop-ups, attribute rules and verify the functionality meets user workflows and is consistent with Esri ecosystem
• Describe GIS best practices and demonstrate how to apply these GIS workflows in internal team meetings, on product forums and websites, with customers, at Esri events, or in publications like the ArcGIS Blog
• Learn about and collaborate in AI code generation experiences to explore issues, investigate problems, and design and prototype enhancements
• Build focused test code to represent complex situations for investigation and regression testing
• Administer, automate, and manage online and database GIS systems and services to support the development of new product features and ongoing product releases

Requirements

• 2+ years of GIS experience (such as modeling, analyzing, or presenting geospatial data in a scientific, engineering, governmental, or post graduate academic environment)
• Proficiency with mapping, spatial data or GIS platforms such as ArcGIS or QGIS
• Strong problem-solving and analytic skills
• Proven initiative and creativity to find ways to explore, investigate, test and validate software behavior
• Experience of, and interest in, scripting or coding to appreciate our end users' challenges and to communicate effectively with the development team
• Excellent communication and team collaboration skills
• Bachelor’s degree in GIS, geography, computer science, engineering, or related field
• Existing work authorisation for the United Kingdom

Recommended Qualifications

• Experience and passion for working with cartography, mapping or geospatial data
• Interest in or knowledge of AI code generation and development tools
• Proven experience of user communication and education such as having been responsible for product documentation, blogs, written or video tutorials, presentations
• Familiarity using version control systems such as Git, for documentation and code
• Familiarity with some of the scripting or coding languages such as Python, Lua, JavaScript, Perl, or Typescript
• Master’s degree in GIS, computer science, engineering, or related field

Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. 

A reasonable estimate of the base salary range is £37,080 - £58,092.

#LI-EL1

#LI-Onsite

The Role

Your primary role will be to provide support in our client and engagement acceptance process, including performing conflict reviews, customer due diligence to ensure we have understood who Teneo will be providing services to from a risk and reputation standpoint, as well as compliance with our Anti-Money Laundering requirements for the regulated parts of Teneo’s business. 

We will accept candidates with or without directly applicable experience and full training will be provided as required.

Location: The client and engagement acceptance team is primarily based in Cardiff. As the team also supports the business globally, the role will be required to work hours of 12:00 to 20:30 (GMT) including some England & Wales public or bank holidays where those days can be taken as additional annual leave (on other dates).

The Team at Teneo

Teneo is a global business drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions and organizations. The breadth of our offering and our ability to provide bespoke and seamless advisory services, on either a standalone or integrated basis, makes us truly unique.

Key Responsibilities

• Performing customer due diligence research utilising online tools, software and sanctions checking solutions
• Reviewing new client and engagement requests, screening the related parties for sanctions, enforcements or other adverse matters prior to issuing conflict check, Anti-Money Laundering and Risk Assessment responses
• Supporting engagement teams with client and engagement acceptance
• Supporting the Quality and Risk Management team on other business critical projects and training
• Working effectively in an inclusive team culture where people are recognised for their contribution

Key Skills & Experience

• Ability to manage and take responsibility for your work
• Driving forward tasks on a number of projects in parallel
• Strong organisational and communication skills
• Experience of Microsoft Teams, Outlook and Excel preferable

What can we offer you?

New joiners are supported by an induction programme, training in the tools and processes to the analyst role, with continuous improvement and development achieved through a structured and tailored programme that suits your career development..

As well as this we offer a whole host of benefits and reward including:

• Market-leading salary
• 28 days annual leave, with an option to purchase additional days
• An additional Inclusion Day leave
• Discretionary Bonus Scheme
• Pension Plan (with additional employee contribution options)
• Extensive investment in personal development & learning
• Enhanced maternity and paternity leave (dependent on length of service), with shared parental leave options
• Additional benefits and options including:
  • Private medical insurance
  • Income protection
  • Life assurance
  • Cycle to work scheme
• Regular social, cultural and charitable activities

About Teneo

Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future.

Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions, and organizations.

Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I.

The firm has more than 1,600 employees located in 40+ offices around the world.

📍 Cardiff | 🏢 3 days per week in the office

Quality Assurance/Customer Operations 🚀
Our QA team is responsible for assessing the quality of the work that’s happening across Customer Operations. You’ll look at deep-dive technical audits of complex investigative cases and operational tasks. You’ll also deliver feedback to people across the business and give them development points to help ensure our customer experience remains fantastic!

What You’ll Be Doing 🗃️

We are looking for analytical specialists who can bring deep subject matter expertise to our control environment. In particular, we are looking for someone with expertise in Disputes & Transaction Claims. You’ll have a technical understanding of Card Scheme rules (Visa/Mastercard), and you know how to audit Transaction Disputes (APP scams, Chargebacks, and Section 75 claims) to ensure a fair and evidenced outcome.

• Holistic Case & Task Auditing: Conducting technical audits of end-to-end Transaction Dispute cases, alongside customer interactions to ensure full compliance with regulatory standards and internal risk appetite.
• SLA & Quality Oversight: Monitoring and assessing adherence to Service Level Agreements (SLAs) to ensure timely risk mitigation without compromising the depth or accuracy of investigations.
• Advanced Risk Identification: Proactively identifying emerging risks, procedural gaps, or "near-misses" within case handlings and escalating significant findings to senior stakeholders.
• Monthly MI & Reporting: Developing comprehensive Monthly Management Information (MI) reports that translate audit data into actionable business insights.
• Trend Analysis & Feedback: Identifying systemic trends and root causes across the department to provide strategic feedback that shapes training, policy updates, and operational processes.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

We want someone who’s passionate about doing right by customers and helping others be their best. You will be:

• Experienced Investigator: You bring a solid background in Disputes & Transaction Claims. 
• Regulatory Mindset: You understand that a "great outcome" is an investigation that is technically accurate, fully documented, and compliant with FCA expectations and Consumer Duty.
• Confident Communicator: You are skilled at delivering constructive, evidence-based feedback. You can explain complex regulatory requirements to analysts and stakeholders in a way that drives performance and technical growth.
• Analytical & Detail-Oriented: You are familiar with Quality Assurance frameworks or able to transition naturally from deep-dive investigative work to QA responsibilities. You don't just "check" a task; you audit the decision-making process behind it.
• Objective: You possess the "investigative curiosity" needed to spot what isn't there. You can remain objective when reviewing high-pressure tasks and SLAs, ensuring quality is never sacrificed for speed.

Interview Process 🤝

• Stage 1: 30 minute intro and values call with a Talent Partner
• Stage 2: 45 minute interview with a QA Team Lead and Outcome Testing Manager
• Stage 3: 30 minute interview with the Head of Customer Insights

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

📍 Cardiff | 🏢 3 days per week in the office

Quality Assurance/Customer Operations 🚀
Our QA team is responsible for assessing the quality of the work that’s happening across Customer Operations. You’ll look at deep-dive technical audits of complex investigative cases and operational tasks. You’ll also deliver feedback to people across the business and give them development points to help ensure our customer experience remains fantastic!

What You’ll Be Doing 🗃️

We are looking for analytical specialists who can bring deep subject matter expertise to our control environment. In particular, we are looking for someone with expertise in Financial Crime & AML: You have experience auditing or investigating AML alerts, KYC/EDD files, and Sanctions screening, with a firm grasp of the Proceeds of Crime Act (POCA) and suspicious activity reporting (SAR).

Your mission is to ensure that every alert and SAR (Suspicious Activity Report) is handled with the highest level of integrity and technical accuracy. You will ensure our outcomes align strictly with FCA regulatory standards and the Proceeds of Crime Act (POCA).

• Holistic Case & Task Auditing: Conducting technical audits of end-to-end financial crime cases, alongside customer interactions to ensure full compliance with regulatory standards and internal risk appetite.
• SLA & Quality Oversight: Monitoring and assessing adherence to Service Level Agreements (SLAs) to ensure timely risk mitigation without compromising the depth or accuracy of investigations.
• Advanced Risk Identification: Proactively identifying emerging risks, procedural gaps, or "near-misses" within case handlings and escalating significant findings to senior stakeholders.
• Monthly MI & Reporting: Developing comprehensive Monthly Management Information (MI) reports that translate audit data into actionable business insights.
• Trend Analysis & Feedback: Identifying systemic trends and root causes across the department to provide strategic feedback that shapes training, policy updates, and operational processes.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

We want someone who’s passionate about doing right by customers and helping others be their best. You will be:

• Experienced Investigator: You bring a solid background in Financial Crime, AML and KYC. 
• Regulatory Mindset: You understand that a "great outcome" in FinCrime means an investigation that is technically accurate, fully documented, and compliant with FCA expectations, Consumer Duty  and the Proceeds of Crime Act (POCA).
• Confident Communicator: You are skilled at delivering constructive, evidence-based feedback. You can explain complex regulatory requirements to analysts and stakeholders in a way that drives performance and technical growth.
• Analytical & Detail-Oriented: You are familiar with Quality Assurance frameworks or able to transition naturally from deep-dive investigative work to QA responsibilities. You don't just "check" a task; you audit the decision-making process behind it.
• Objective: You possess the "investigative curiosity" needed to spot what isn't there. You can remain objective when reviewing high-pressure tasks and SLAs, ensuring quality is never sacrificed for speed.

Interview Process 🤝

• Stage 1: 30 minute intro and values call with a Talent Partner
• Stage 2: 45 minute interview with a QA Team Lead and Outcome Testing Manager
• Stage 3: 30 minute interview with the Head of Customer Insights

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.