We are currently seeking a Senior Airbags Engineer. This position requires an experienced professional in restraint system development. Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination.

Candidates will contribute to the growth of a high-performance team, combining their high skills in their respective fields with the company/industry standard to optimize their outcome, maintaining detailed and accessible development history, exposing their Engineering judgements, while acting in a timely manner, possessing the ability to learn quickly and strive for perfection within a fast-paced environment.

Role

o Develop various airbags and their integration in the vehicle across the whole product lifetime: from system specification development, sourcing, packaging, drawing release, design validation, sub-system(1) integration, ramp up, manufacturing support to post SOP maintenance.

o Responsible for achieving product technical excellence as well as economical, timing and quality targets.

o Improve the airbags commodity knowledge-based activities like teaching, feeding the guidelines and lessons-learned system, identify needs for future platforms, etc…

o Work closely with the design studio, ergonomic, BIW and interior engineering teams to develop the optimum restraint system packages for occupant protection performance and interior styling.

o Manage Tier 1 suppliers for both engineering development and program timing. Function as the main point of contact for all restraints design supplier interfaces.

o Manage validation plan and test labs for sub-system integration. Supervise and occasionally perform the validation plan including the preparatory activities (parts

deliveries, supervising test preparation and execution, logistic, parts inventory, etc…) for sub-system integration tests, attend testing, perform test analysis, make report and manage troubleshooting action plan when needed.

o Provide expertise on restraint system design to meet all vehicle targets (performance, cost, timing, weight, Studio design, quality, manufacturing, etc…).

o Support crash tests and vehicle homologation. Make sure parts are supplied with correct pedigrees for all crash test vehicles and other vehicle level validation and homologation needs.

Qualifications:

o Enough experience to demonstrate the capacity to fully meet the role; 3+ years’ experience in airbag engineering and in-depth knowledge about the design, including 1 year experience specifically related to Curtain Airbags, direct experience in automotive OEM and/or Tier 1 suppliers.

o Able to adopt the Lucid approach:

§ Engineering judgment rather than engineering decisions.

§ Maintain development history rather than making spot decisions.

§ Willing to expose your work, rather than working in isolation.

o Knowledge of latest technology advancement in the field of passive safety.

o Enough CAD skills to package the component models into vehicle models, check interfaces with the rest of the vehicle and make or recommend small modifications if necessary. The ideal candidate should possess enough CAD skills to design simple brackets, fixtures, etc.

o Deep understanding of Mechanical Engineering fundamentals: mechanics of materials, materials properties, dynamics, and biomechanics related to occupant safety, failure mechanics.

o Strong analytical and problem-solving skill to apply the engineering knowledge to solving practical problems.

o Experience using APQP processes (DVP&R, 8D, DFMEA, DRBFM).

o Experience using GD&T and tolerance stack analysis (ASME or ISO).

o Strong oral and written communication skills to be able to articulate highly technical issues for general audiences not in the crash safety field, such as top management, design studio, purchasing team, etc.

o Strong ownership mindset to work independently and fulfill the tasks in a timely manner.

o Excellent people skills to manage suppliers, push the envelope to develop optimal technical solutions, ensure timely delivery of all components.

o Have strong ethics and diligence.

Preferred:

o Knowledge of the latest technological advancement in the field of Airbags.

o In-depth knowledge about the design and engineering of airbags.

o 3+ Years’ experience at automotive OEM and 2+ years’ experience at Tier 1 suppliers.

o Knowledgeable about DFMEA or DRBFM process.

o Experience in program management.

o Experience in testing (crash, airbag deployment, seats, IP and/or upper trims).

o Knowledge of automotive crashworthiness legislation and attributes.

o Knowledge of CAE analysis (e.g., LS-Dyna) and restraint system integration and optimization.

o 6 sigma Green or Black Belt.

Education:

o Bachelor’s degree and above in Mechanical Engineering or other related fields

At Lucid, we don’t just welcome diversity – we celebrate it! Lucid Motors is proud to be an equal opportunity employer. We are committed to providing employment opportunities without discrimination based on race, colour, national or ethnic origin, religion, age, sex (including pregnancy), sexual orientation, gender identity or expression, marital or family status, disability, genetic characteristics, or any other characteristic protected under applicable federal or provincial laws. We value diversity and inclusion and encourage applications from women, Indigenous Peoples, persons with disabilities, and members of visible minorities. If you require accommodation during the recruitment process, please let us know.

Position Summary

The Vice President of Design Engineering will lead IEM’s Design-to-Order engineering organization, overseeing a growing team of electrical and mechanical engineers responsible for delivering customized switchgear solutions to exacting customer specifications. This executive role requires a strategic engineering leader with an operational mindset who can balance technical excellence and on-time delivery, while driving continuous improvement.

Key Responsibilities

• Provide strategic direction and leadership for the Design Engineering organization

• Oversee the execution of hundreds of concurrent customer projects

• Establish, monitor, and report key performance indicators related to on-time delivery and defect-free designs

• Transform engineering workflows from a custom one-off low-to-mid fidelity design to standardized, repeatable, high-fidelity customer solutions built on Configure-to-Order building blocks

• Partner closely with Manufacturing, Quality, Supply Chain, and Field Service to ensure designs are manufacturable, serviceable, scalable, and cost-effective

• Provide technical direction and oversight across multiple engineering disciplines

• Provide innovative client-centric solutions within the IEM product portfolio to meet specific customer applications

• Ensure designs comply with relevant industry standards, including IEEE/ANSI, UL, CSA, NEC, and IEC requirements

• Foster a best-in-class work environment to attract and maintain top talent in the organization

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline required; Master’s degree or MBA preferred

• Minimum of 15 years of progressive engineering leadership experience in a Power Product Manufacturing Environment

• Proven track record leading large engineering organizations (100+ engineers) in design-to-order or engineer-to-order environments

• Deep understanding of electrical switchgear design, power distribution systems, and applicable industry standards

• Proven track record in modernizing engineering design methods/tools, and transforming an organization in a growth environment

• Demonstrated success in driving operational improvements, reducing design cycle times, and implementing engineering systems and tools. Experience with PLM, CAD, and engineering data management systems

Compensation

The salary range for this role is $250,000 – $305,000 per year, based on location, experience, and qualifications.

Position Summary:

IEM is currently seeking a Manufacturing Engineer (Manufacturing Engineer, E2) for our Surrey, B.C. locations and will report into the Senior Manager of Manufacturing Engineering. We are seeking a hands-on and detail-oriented Manufacturing Engineer with experience working in a medium to high-mix volume manufacturing environment. This role is responsible for driving process improvements, implementing standard work, and leading continuous improvement initiatives using structured problem-solving and Kaizen methodologies. The ideal candidate thrives in a fast-paced, team-oriented setting and has a passion for lean manufacturing and operational excellence.

Please note: This position requires 100% in-office presence in our Surrey offices and does not offer remote work.

Key Responsibilities:            

• Design, optimize, and implement manufacturing processes to improve quality, efficiency, and safety.
• Lead and participate in Kaizen events, root cause problem solving (8D, A3, DMAIC), and continuous improvement projects.
• Develop and maintain standard work instructions for production processes.
• Use data-driven analysis (SPC, Pareto, time studies) to identify and resolve process bottlenecks or defects.
• Collaborate with cross-functional teams including Quality, Operations, and Supply Chain to introduce new products and process changes.
• Support equipment selection, process validation, and layout optimization for lean flow.
• Lead PFMEA, control plans, and risk assessments for manufacturing processes.
• Ensure processes comply with quality, safety, and environmental standards.
• Train and mentor operators and technicians on process changes and lean tools.

Qualifications:

• Bachelor's degree in Mechanical, Industrial, or Manufacturing Engineering (or related technical field).
• 3–7 years of experience in a manufacturing or process engineering role. Proven experience with Kaizen, standard work, time studies, line balancing, material flow, and structured problem-solving tools (A3, 5-Why, Fishbone, PDCA, etc.).
• Strong working knowledge of Lean Manufacturing and/or Six Sigma principles.
• Experience with ERP/MES systems, engineering change control, and work instruction platforms.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization
• Proficient in Microsoft Office and engineering tools such as AutoCAD, SolidWorks, or equivalent.
• Strong interpersonal, facilitation, and communication skills.

Preferred Qualifications:

• Lean/Six Sigma certification (Green Belt or higher).
• Experience in electrical equipment, assembly-based, or industrial manufacturing environments.
• Familiarity with ISO 9001 or related quality management systems.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

[Compensation Range: CAD $38.94/hr - $46.63/hr]

Position Summary:

IEM is currently seeking a Manufacturing Engineer (Early Career) (Manufacturing Engineer, E1) for our Surrey, B.C. locations and will report into the Senior Manager - Manufacturing Engineering. The Manufacturing Engineer supports the development, improvement, and maintenance of manufacturing processes and systems in a collaborative, fast-paced environment. Working under the guidance of senior engineers and cross-functional teams, this role contributes to process optimization, data analysis, documentation, and continuous improvement initiatives. The ideal candidate is an early-career engineer eager to apply academic knowledge in Lean, Six Sigma, and manufacturing technologies while gaining practical experience on the factory floor. 

Please note: This position requires 100% in-office presence in our Surrey offices and does not offer remote work.
 
Key Responsibilities: 
• Assist in the design and improvement of manufacturing processes and workflows for new and existing products. 
• Contribute to automation and smart manufacturing initiatives by supporting data collection, process documentation, and system testing. 
• Collaborate with operations, quality, R&D, and supply chain teams to support manufacturability and process readiness. 
• Participate in kaizen events and continuous improvement efforts, including data analysis and implementation of basic process changes. 
• Help develop and maintain work instructions, standard operating procedures (SOPs), and training documentation. 
• Support layout updates, time studies, and analysis of material flow to enhance production efficiency. 
• Assist in tracking and reporting key performance indicators (KPIs) such as yield, cycle time, and scrap rate. 
• Contribute to equipment installation and basic validation activities with oversight from senior team members. 
• Ensure awareness of safety, quality, and compliance standards (e.g., ISO, OSHA) within daily tasks and documentation. 
 
Qualifications:

• Bachelor’s degree in Mechanical, Industrial, or Manufacturing Engineering or a related field. 
• Internship, co-op, or project experience in a manufacturing or production environment preferred. 
• Foundational understanding of Lean Manufacturing, Six Sigma, or continuous improvement principles (academic or applied). 
• Familiarity with CAD software and basic proficiency in Microsoft Excel or data analysis tools. 
• Exposure to ERP systems, automation, or manufacturing execution systems (MES) is a plus.

• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization.
• Strong problem-solving mindset, willingness to learn, and collaborative attitude. 
• Effective communicator with a focus on teamwork, curiosity, and accountability. 

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

[Compensation Range: CAD $33.65 - $40.38/hr] 

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

Position Summary

The Switchgear Application Expert is the senior technical escalation point for complex pre‑sales and post‑sales inquiries related to IEM’s low- and medium-voltage switchgear, switchboards, panelboards, and related distribution products. The role provides Tier‑2 and Tier‑3 support across Pre‑Sales, Order Review, Engineering, Production, Field Services, Quality, Product Management, and Customer Support, ensuring that solutions are technically sound, compliant with codes/standards and UL procedures, and manufacturable at scale. The Application Expert combines deep protection & controls, three‑phase power, and standards knowledge with strong cross‑functional collaboration to de‑risk projects, resolve field issues, and drive continuous improvement.

Ideal Candidate Profile

• Seasoned application or engineer with strong power systems with OEM background and familiar with LV and MV distribution equipment who enjoys being the “go‑to” technical expert.
• Comfortable reviewing complex specifications, single‑line diagrams, CDEs, and relay schemes, and explaining trade‑offs to both technical and non‑technical stakeholders.
• Thrives in a fast‑paced environment balancing urgent escalations with long‑term improvements to standards, tools, and processes.

Key Responsibilities

1. App Expert / Cross‑functional Technical Leadership

• Serve as the primary Application Expert for complex and non‑standard applications of IEM switchgear and related products.
• Act as a technical liaison between Sales, Estimation, Engineering, Production, Field Services, Quality, and Product Management, ensuring consistent interpretation of standards, UL procedures, and IEM practices.
• Identify recurring technical issues and lead or support initiatives to improve standard designs, tools, and documentation.

1. Pre‑Sales Inquiries

• Support Estimation and Inside Sales by validating complex CDEs, custom enclosure footprints, and utility‑interface requirements against IEM standard offerings and UL procedures.
• Review IEM quotes and CDEs for alignment with customer specifications, codes, and IEM practices; provide clear technical clarifications and risk flags.
• Perform in‑depth technical reviews for projects with high technical P&C requirements, paralleling controls, unusual system topologies, or non‑standard configurations.
• Determine when proposed solutions fall outside standard UL procedures or IEM product offerings and coordinate with Development / R&D / Product Engineering to define acceptable alternatives or exceptions.

1. Product Team Support

• Provide structured feedback to Product Management and R&D based on trends in pre‑sales questions, production issues, and field events.
• Participate in product roadmap and design reviews as the “voice of application,” ensuring new offers are practical to apply, commission, and service.
• Support validation of new features or product lines through application testing, documentation review, and internal training for Sales, Engineering, and Field Services.

1. Production Support

• Review and advise on installation methods and minor drawing clarifications when production questions arise.
• Evaluate production/installation defects to determine whether material replacement or limited rework is required.
• Lead major technical reviews when production or QC identifies issues that may impact code compliance, UL procedure adherence, safety, or functionality.
• Confirm that electrical and mechanical designs meet applicable codes, standards, and IEM UL procedures; propose robust solutions that minimize shipment delays, rework, and added cost.
• Act as mediator between Engineering, Production, and QC on complex issues, driving clear decisions and documented resolutions.

1. Engineering Support

• Support design engineers with general design reviews and returned customer submittal comments; clarify specifications and ensure project requirements align with IEM standard practices and UL procedures.
• Confirm UR components are correctly selected and within applicable UL files.
• Own major technical reviews that require deeper analysis, research, and justification to meet challenging design or specification requirements.
• Provide expert guidance on power system configuration, protection & controls, and communication architectures for complex projects.

1. Order Review

• Review order entry and acknowledgment forms against the approved quote, CDE, specifications, and single‑line diagrams; identify discrepancies early and work with Engineering to define technical solutions.
• Collaborate with Engineering and Sales to review “show‑stopper” items identified during Tier‑2 review that cannot be resolved without customer buy‑in.
• Define technically sound alternatives, articulate risks and constraints, and support customer discussions as needed.

1. Customer Support (Post‑Sales)

• Address advanced customer questions on submittals, dimensional changes, and specification clarifications that are not yet formal service issues.
• Provide troubleshooting guidance on equipment based on drawings, settings, and documentation prior to Service engagement.
• Lead complex customer escalations involving design interpretation, protection & controls performance, or systemic issues.
• Participate in technical meetings and root‑cause discussions with key customers and internal stakeholders, ensuring a strong technical basis for decisions.

1. Field Services Support

• Provide diagnostic support for high‑profile site events (e.g., mis‑operations, major outages, arc‑flash incidents, or site stoppages).
• Analyze relay/event logs, test reports, and site conditions to identify root causes and recommend corrective and preventive actions.
• Assist in preparing in‑depth corrective action reports, including independent research and coordination with Engineering, Quality, and Product teams.

1. Quality Support

• Support QC teams on testing requirements, guidelines, and interpretation of standards and UL procedures.
• Complete assigned nonconformance investigations, including analysis of cause, risk, and preventive actions.
• Provide technical research and feedback on major quality events, including arc‑flash or site stoppage incidents, and translate findings into updates to standards, templates, or training.

Qualifications

• Bachelor’s degree in electrical engineering (BSEE) or equivalent technical experience.
• 5+ years of experience in application engineering, design engineering, or field service for low- and/or medium-voltage switchgear, switchboards, or related power distribution equipment.
• Strong knowledge of three‑phase power systems, protection and control schemes, and communication protocols commonly used in power systems.
• Solid understanding of applicable codes and standards (e.g., NEC, UL 891/1558/508A, IEEE/ANSI) and how they apply to IEM products and UL procedures.
• Proficiency in reading and interpreting single‑line diagrams, schematics, wiring diagrams, and mechanical assembly drawings; AutoCAD experience strongly preferred.
• Demonstrated ability to perform structured root‑cause analysis and to lead cross‑functional investigations.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non‑technical stakeholders.
• Proven track record of managing multiple priorities in a fast‑paced, project‑driven environment.

Preferred

• Experience with power system analysis and protection coordination tools.
• Prior experience in a deep technical support, field service, or product engineering role for LV/MV equipment.
• Familiarity with data center, industrial, or utility applications where high reliability and availability are critical.

Workplace Conditions

• Onsite or remote role with primary collaboration with the Application Engineering team, Sales, Engineering, Production, Field Services, and Product Management.
• Occasional meetings with colleagues across time zones may require flexibility in working hours.
• Travel expectations: Minimal; may include periodic visits to manufacturing facilities, project sites, or customer locations for investigations or technical meetings.

Position Summary:

IEM is currently seeking a Supplier Quality Engineer for our Surrey, B.C. locations and will report into the Director of Quality. The top priorities of this position will be to develop and maintain strong relationships with suppliers and vendors, as well as implement Vendor Management program and supporting metrics. Significant involvement with all areas of vendors/suppliers and manufacturing, while also increasing our communication and collaboration with key departments is instrumental in this position.

Please note: This position requires 100% in-office presence in our Surrey offices and does not offer remote work.
 

 ESSENTIAL FUNCTIONS:

• Ensuring suppliers for IEM maintains all regulations and requirements
• Updating the supplier database with continuously updated records of performance
• Creating quality control guidelines and protocols
• Providing advice to vendors on how to reduce defect rates
• Performing logistics tasks, such as communicating with vendors when supplies don’t meet quality standards
• Assessing products and supplies from vendors to ensure their quality
• Creating and promoting strategies to increase the quality and efficiency of systems and products
• Conducting audits of supplier management quality systems
• Acting as a liaison between vendors and company leaders, determining solutions to any challenges to quality standards
• Visiting vendor facilities to ensure they uphold quality standards
• Developing and maintaining relationships with suppliers and vendors
• Oversee and develop process improvements strategies and document
• Develop & implement Vendor Management program and supporting metrics
• Any other related duties in connection with the position including but not limited to:
• Risk Assessments, PFMEA, Six Sigma, 5S, FOD Prevention, Kaizen, IPC Standards
• Understanding of UL, CSA and other regulatory requirements
• Must abide by Health and Safety Rules and have demonstrated commitment to good housekeeping/organizational practices
• Responsible for compliance to company and regulatory standards
• Maintain and develop strong working relationships with other departments outside vendors
• Strive for continuous improvement in all aspects of the work environment, this includes active participation in company committees, project teams and relevant job training
• Commit to self-development goals as discussed with your Vice President and attend company-sponsored training
• Perform other duties as assigned by Vice President
• The candidate will be expected to perform additional duties as assigned to support the team and organization

COMPETENCIES:

• Verbal and written communication proficiency
• Attention to detail
• Thorough compliance knowledge
• Organizational and time management skills
• Reliable with a respect to confidentiality
• Quality management systems
• Root-cause analysis
• Quality Control
• Technical Skills
• Quality Engineering
• Collaboration
• Statistics
• Continual improvement process
• Supply chain experience
• Quality Assurance

EDUCATION AND EXPERIENCE:

• Diploma in relevant field with work experience
• Related experience on Infor Syteline ERP systems
• Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Excellent verbal and written communication skills
• Ability to multi-task and prioritize in a fast-paced manufacturing environment
• Understanding of Mechanical Engineering and/or Electrical Engineering and/or Materials Engineering
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 70% Walking/Standing – 30% Travel – 30%

Lifting: Must be able to lift up to 10lbs.

Vision: Long periods of close work on computer screen.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Climate controlled office space 70% with 30% in production areas.

Compensation: The hourly pay range for this position is C$ 32.21 - C$ 56.25

Position Summary

The Senior Mechanical Design Engineer is responsible for executing and supporting complex design-to-order (DTO) projects for IEM's medium voltage power distribution products. This role involves extensive 3D modeling and 2D drafting, creating and maintaining BOMs, coordination with internal stakeholders, and ensuring that designs meet project specifications and industry standards. The Senior Engineer plays a critical role in mentoring junior engineers and collaborating with cross-functional teams to drive successful project delivery.

Key Responsibilities

• Mentoring and providing guidance to junior engineers and designers, fostering skill development within the team.
• Designing and customizing mechanical solutions to meet client-specific requirements, focusing on manufacturability and compliance with industry and internal standards.
• Performing advanced 3D modeling and creating detailed 2D drawings, including client coordination drawings and fabrication documentation.
• Collaborating with clients, project managers, and internal teams to ensure designs are aligned with project goals and timelines.
• Reviewing designs to maintain accuracy, quality, and compliance with industry guidelines, such as IEEE/ANSI C37.20 and UL 891/1558.
• Providing technical support during manufacturing and installation phases to ensure seamless execution.
• Conducting peer reviews of designs to ensure high-quality deliverables and compliance with engineering standards.
• Assisting in identifying and addressing project challenges, ensuring alignment with timelines and client expectations.

  Design to Order Project Workflow:

  • Develop project-specific designs that balance technical requirements, manufacturability, and cost-effectiveness.
  • Prepare high-quality documentation, including fabrication-level drawings and assembly instructions.
  • Identify and address discrepancies in BOMs promptly to minimize delays and errors during production.
  • Drive workflow templating and automation initiatives to increase project throughput and reduce errors.

   

  Mentorship and Team Development:

  • Assist in training junior team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
  • Provide constructive feedback during peer reviews to improve the team's technical output.

   

  Collaboration and Support:

  • Partner with the Lead Engineer, manufacturing engineers, and fabrication teams to refine designs for manufacturability.
  • Act as a point of contact for technical inquiries during fabrication and installation.
  • Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• BSME or equivalent required, MSME is preferred
• 5-7+ years of experience in mechanical design, preferably in DTO or custom engineering.
• Professional Engineer (PE) license is preferred.
• Experience mentoring and guiding junior engineers preferred.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with medium voltage switchgear, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Proficiency with SolidWorks, AutoCAD, or Pro E; Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20, UL891/1558 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Compensation

The salary range for this role is $120,000 -$182,000 per year, based on location, experience, and qualifications.

Position Summary:

IEM is currently seeking a Senior Manufacturing Engineer (Manufacturing Engineer, E3) for our Surrey, B.C. locations and will report into the Senior Manager of Manufacturing Engineering. The Senior Manufacturing Engineer is a key technical leader responsible for driving strategic initiatives and delivering robust, scalable, and cost-effective manufacturing solutions. This role oversees the development, optimization, and support of advanced manufacturing processes, with a focus on operational excellence, automation, and continuous improvement. The Senior Engineer will lead cross-functional efforts to implement cutting-edge technologies, ensure regulatory compliance, and achieve world-class performance in quality, safety, and throughput. This position demands deep expertise in Lean, Six Sigma, process validation, and smart manufacturing systems, as well as strong leadership and mentoring capabilities.

Please note: This position requires 100% in-office presence in our Surrey offices and does not offer remote work. 

Key Responsibilities:

• Lead the design, development, and deployment of advanced manufacturing processes and production systems across new and existing product lines.
• Drive automation and Industry 4.0 initiatives to enable smart, data-driven manufacturing and improve operational agility.
• Serve as the technical authority in cross-functional teams involving operations, quality, R&D, and supply chain to ensure product manufacturability, scalability, and cost-effectiveness.
• Facilitate and lead high-impact kaizen events, root cause investigations (RCA), and the implementation of corrective/preventive actions (CAPA).
• Develop and maintain comprehensive documentation including process flow diagrams, SOPs, work instructions, and training guides to ensure consistency and compliance.
• Optimize production line layouts, material flow, and takt time using Lean methodologies to increase efficiency and reduce waste.
• Own and drive continuous improvement of key performance indicators (KPIs) such as yield, cycle time, scrap rate, and OEE (Overall Equipment Effectiveness).
• Lead capital project initiatives including equipment selection, procurement, commissioning, and validation (IQ/OQ/PQ).
• Ensure all processes and equipment meet applicable safety, quality, and regulatory standards (e.g., ISO, UL, OSHA, FDA as applicable).
• Champion cost reduction strategies through design for manufacturability (DFM), value engineering, and process automation.
  
  Qualifications:
• Bachelor’s degree in Mechanical, Industrial, or Manufacturing Engineering; Master’s degree or advanced technical certifications (e.g., Lean Six Sigma Black Belt) strongly preferred.
• 7–10+ years of progressive experience in a manufacturing engineering role, ideally within high-volume or complex electromechanical production environments.
• Proven expertise in Lean Manufacturing, Six Sigma, Standard Work, process mapping, and statistical process control (SPC).
• Proficient with CAD software, ERP systems, and manufacturing execution systems (MES); experience with digital manufacturing tools and data analytics is a plus.
• Demonstrated hands-on experience with automation systems, robotics, PLCs, machine vision, or other Industry 4.0 technologies.
• Strong leadership, communication, and project management skills, with a track record of cross-functional collaboration and mentoring junior engineers.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization
• Strategic thinker with a continuous improvement mindset and a passion for driving operational excellence.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

[Compensation: CAD $45.67 - 56.25/hr] 

• Enrolled in a Mechanical Engineering or related program (PEY/internship term).
• Comfortable using MCAD tools and standard mechanical lab equipment.
• Organized, hands-on, and ready to learn fast in a lab environment.
• Communicates clearly and pays attention to the details that matter.

• School experience with MCAD software.
• School experience using standard mechanical lab equipment.
• Exposure to thermal or fluid modeling software is an asset.
• Excellent verbal and written communication skills.
• Strong attention to detail and organization skills.

What You Will Learn

• How mechanical design integrates into real-world AI hardware systems.
• Testing techniques for thermal, acoustic, and structural performance.
• Collaboration across electrical, mechanical, and validation teams.
• Best practices in documentation, lab workflows, and system bring-up.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

Tenstorrent is seeking a Layout Engineer with expertise in board layout for high-performance computing and  AI hardware. This role requires direct experience with multi-layer boards, HDI vias, blind vias, back drilling, DFM, DFA and routing / layout of interfaces like GDDR, LPDDR, DDR, PCIe Gen 5 & 6, Ethernet IEEE 802.3bj, cd, cf, USB, etc. The ideal candidate will work closely with cross-functional teams consisting of engineers from systems, power, signal integrity and mechanical to ensure that our products meet the layout margins and cutting-edge specifications for mass production boards for data centers, workstations, and consumer computing applications.

This role is hybrid, based out of Toronto, ON or Santa Clara, CA.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Who you are

• Experienced board layout engineer with ~8+ years in PCB design (Cadence Allegro; Altium a plus).
• Hold a B.S. in EE, CS, or equivalent experience.
• Strong background in high-speed, complex PCBs (high layer count, HDI, multi-lamination, VIPPO, back drilling).
• Comfortable defining and applying layout rules (physical, spacing, length-matching) for high-speed designs.
• Confident working with fabricators on stackups, capabilities, and resolving DFM/DFA/DFT feedback.
• Detail-oriented owner of designs with strong communication skills and the ability to work with an international, cross-functional team.

What we need

• A Layout Engineer to own multi-layer PCB layouts for high-performance computing and AI hardware.
• Expertise routing GDDR, LPDDR, DDR, PCIe Gen 5/6, Ethernet (IEEE 802.3bj/cd/cf), USB and other high-speed interfaces.
• Proficiency with Cadence schematic/layout tools (v25.1) in the Cadence Pulse environment.
• Ability to choose appropriate advanced fabrication technologies (HDI, blind/buried vias, VIPPO, back drilling) balancing performance and cost.
• Skill in floorplanning, component placement, board connectivity, and creation of power/ground planes.
• Collaboration with power, signal integrity, and mechanical engineers to meet PDN, SI, mechanical, thermal, and regulatory (IPC, UL, CE, RoHS, FCC) requirements.

What you will learn

• How to design boards for cutting-edge AI and high-performance computing systems in data center, workstation, and consumer products.
• Techniques to optimize signal integrity, power delivery, and manufacturability for mass-production hardware.
• Best practices for working in a deeply cross-functional environment across systems, power, SI, and mechanical teams.
• Practical experience building around a from-scratch, high-performance RISC-V CPU and AI-first compute platform.
• How to navigate and integrate global industry and regulatory standards while pushing performance limits.
• The direct impact of your layout work on the roadmap and success of a fast-growing AI silicon and systems company.

Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

Who we’re looking for

We are looking for Project Engineers, Project Managers, or similar professionals that are proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construction Solutions Engineers work hand-in-hand with our Account Executives to create custom Fieldwire demonstrations, trial project configurations, and direct engagements that ensure new prospective Enterprise customers see exactly how Fieldwire can match and enhance their current field- and project-management workflows. 

What you'll be doing

You'll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor throughout the sales process. As a Fieldwire product and training expert, you will work to understand your leads’ business objectives, helping them discover exactly how to extract the most value out of Fieldwire to meet those goals. As you create custom sales resources and repeatable processes, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, problem solve, and drive the sales process forward.

The primary responsibilities of our next Construction Solutions Engineer will be to:

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform
• Understand client needs and tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows
• Manage a portfolio of new prospective clients in the process of discovering and evaluating the Fieldwire platform (the sales team is responsible for generating the leads)
• Build deep, trusting relationships at a fast pace with multiple companies with divers use cases
• Conduct web-based and in-person trainings and demonstrations to educate clients on Fieldwire; create Fieldwire Project configuration and best practices guides for general and specialty contractor use cases
• Assist the product team in identifying issues and communicating customer feedback for product improvements; provide relevant feedback in design reviews of new features in development
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues throughout the sales and trial process

At Fieldwire, we’re looking for our next Construction Solutions Engineer to have the following skills and experiences:

• Fluently speak French and English in order to meet with our French and English speaking clients; This CSE hire will be working part time with English speaking clients and part time with French Canadian speaking clients.
• 3+ years of professional experience in the construction industry. Additional construction tech industry experience preferred
• Preferably in the background of a subcontractor (Mechanical, Electrical, Plumbing, Fire/sprinkler/alarm, Interior Finishes)
• Must live in the following US/Canada time zones: EST or CST due to time zones requirements of the SE Team/AE Team and clients
• Excellent presentation and communication skills
• Self-motivated and highly organized, with strong time management skills
• Diplomacy and patience when working through customer issues
• Comfortable communicating with anyone, from foremen to senior-level managers
• Desire to learn in a dynamic startup environment

About The Team

The Construction team consists of ex-PEs, APMs, and PMs from different sectors of the construction field. We know what you're thinking - do I want to work in a completely different industry? It’s different, but not that different. Our team talks to construction professionals across the globe, gaining a deep understanding of the challenges faced by companies and projects of all sizes. We share best practices from our experiences managing similar projects, and we get to see how different organizations work while helping them tangibly streamline their operations. We’re dreamers building tools to revolutionize how our old jobs get done; if you’re ready to use your industry knowledge to change the game for your old teammates, then we’d love for you to join our crew!

Why Fieldwire?

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.

Where is the job located?

This role is based remotely within the United States or Canada with a preference for candidates located in EST or CST time zones. 

Compensation

The estimated pay ranges for this role are as follows:

US: $94,500-$115,500 USD

The salary range represents the low and high end of the salary range for this job in the US. Minimums and Maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary, you may be eligible for a team bonus based on influenced revenue.

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Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.

#LI-Remote

We are only able to hire current Ontario residents

The primary function of the Condition Monitoring Engineer is supporting the company’s unique value proposition by generating high quality and actionable data and information for its industrial customers. This role works closely with product development, installation and customer support teams, as well as customers’ reliability engineers. In this role, you will:

• Collect and analyze vibration and temperature data at client sites, customizing data processing to the client’s asset and determining if maintenance is needed
• Perform vibration data collection, data analysis, software modeling and programming, and engineering evaluations
• Evaluate machinery health and condition, through detailed analysis of vibration data
• Develop software modelling and programs to maintain and expand vibration data analysis library to improve ability to process data
• Provide high-quality, actionable information to clients (e.g. setting appropriate alarm levels within the analytical tools to alert customers of pending failures).
• Accompany hardware installation team and recommend placement of machine condition sensing units.
• Lead and grow AssetWatch predictive maintenance (PdM) tool develop program
• Expand AssetWatch expertise in machine condition monitoring, beyond vibration analysis, to include ultrasonic analysis, oil/fluid analysis
• Work closely with the product development team to create high-valued hardware and software solutions and expanded product offerings

Qualifications:

• Minimum of five years of relevant experience with vibration data collection and analysis, ideally using FFT analyzers and predictive/preventative maintenance software. (Must demonstrate technical competence.)
• Valid ISO Category II, or higher, vibration certification preferred. Continued certification expected.
• Strong understanding of electro-mechanical fundamentals, including AC induction and DC motors
• Strong mechanical background with industrial equipment - centrifugal and reciprocating compressors, turbines, blowers, pumps, gearboxes, hydraulics, pneumatics, etc.
• Proficient with the operation of one or more analyzers measuring vibration spectra and time waveforms.
• Proficient with developing optimum corrective actions based on findings of acquired field vibration analysis data, observations and discussions with key plant personnel.
• Must be able to work on and around elevated fixed and rotating equipment
• Proficiency with Microsoft Office Suite and standard PC applications.
• Good communication and interpersonal skills
• Desire to work in a “startup” environment and have a “startup” mentality – work collaboratively with others across all levels of the organization; resolve obstacles that may prevent the organization from achieving its mission; wear many hats as needed
• Be customer focused - demonstrate the desire and knowledge to understand customer needs; provide personalized, professional service, accurate information and continuous communication
• Demonstrate integrity - behave ethically, act fairly, and take responsibility for accomplishing work

The primary function of the Condition Monitoring Engineer is supporting the company’s unique value proposition by generating high quality and actionable data and information for its industrial customers. This role works closely with product development, installation and customer support teams, as well as customers’ reliability engineers. In this role, you will:

• Collect and analyze vibration and temperature data at client sites, customizing data processing to the client’s asset and determining if maintenance is needed
• Perform vibration data collection, data analysis, software modeling and programming, and engineering evaluations
• Evaluate machinery health and condition, through detailed analysis of vibration data
• Develop software modeling and programs to maintain and expand vibration data analysis library to improve ability to process data
• Provide high-quality, actionable information to clients (e.g. setting appropriate alarm levels within the analytical tools to alert customers of pending failures).
• Accompany hardware installation team and recommend placement of machine condition sensing units.
• Lead and grow AssetWatch predictive maintenance (PdM) tool develop program
• Expand AssetWatch expertise in machine condition monitoring, beyond vibration analysis, to include ultrasonic analysis, oil/fluid analysis
• Work closely with the product development team to create high-valued hardware and software solutions and expanded product offerings

Qualifications:

• Minimum of five years of relevant experience with vibration data collection and analysis, ideally using FFT analyzers and predictive/preventative maintenance software. (Must demonstrate technical competence.)
• Valid ISO Category II, or higher, vibration certification preferred. Continued certification expected.
• Strong understanding of electro-mechanical fundamentals, including AC induction and DC motors
• Strong mechanical background with industrial equipment - centrifugal and reciprocating compressors, turbines, blowers, pumps, gearboxes, hydraulics, pneumatics, etc.
• Proficient with the operation of one or more analyzers measuring vibration spectra and time waveforms.
• Proficient with developing optimum corrective actions based on findings of acquired field vibration analysis data, observations and discussions with key plant personnel.
• Must be able to work on and around elevated fixed and rotating equipment
• Proficiency with Microsoft Office Suite and standard PC applications.
• Good communication and interpersonal skills
• Desire to work in a “startup” environment and have a “startup” mentality – work collaboratively with others across all levels of the organization; resolve obstacles that may prevent the organization from achieving its mission; wear many hats as needed
• Be customer focused - demonstrate the desire and knowledge to understand customer needs; provide personalized, professional service, accurate information and continuous communication
• Demonstrate integrity - behave ethically, act fairly, and take responsibility for accomplishing work

About the role:

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization. You will be responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.  

The ideal candidate will have a strong technical background with experience in a technical support role, proven customer-facing skills, and strong communication skills. You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams. 

This is a remote role open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
• Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Responsiveness & Resolution: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Documentation: Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users.
• Partnerships: Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Feedback Loop: Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Team Player: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
• 3–5 years of experience in support, engineering, or other technical roles, including 1–2 years of demonstrated proficiency in troubleshooting mobile applications.
• Strong familiarity with using CRMs like Zendesk or Salesforce.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak both Engineer and Human.
• Strong bias for action, ability to dive deep, and insistence on the highest standards.
• Ability to work in a hyper-growth environment with shifting priorities.
• Willingness to work holidays and weekends as needed to meet customer demands. 

An ideal candidate also has:

• Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.
• Experience troubleshooting API’s.
• Being bilingual in Spanish, or French is a big plus.

About the role:

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization. You will be responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.  

The ideal candidate will have a strong technical background with experience in a technical support role, proven customer-facing skills, and strong communication skills. You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams. 

This is a remote role open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
• Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Responsiveness & Resolution: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Documentation: Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users.
• Partnerships: Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Feedback Loop: Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Team Player: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
• 3–5 years of experience in support, engineering, or other technical roles, including 1–2 years of demonstrated proficiency in troubleshooting mobile applications.
• Strong familiarity with using CRMs like Zendesk or Salesforce.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak both Engineer and Human.
• Strong bias for action, ability to dive deep, and insistence on the highest standards.
• Ability to work in a hyper-growth environment with shifting priorities.
• Willingness to work holidays and weekends as needed to meet customer demands. 

An ideal candidate also has:

• Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.
• Experience troubleshooting API’s.
• Being bilingual in Spanish, or French is a big plus.

About the role:

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization. You will be responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.  

The ideal candidate will have a strong technical background with experience in a technical support role, proven customer-facing skills, and strong communication skills. You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams. 

This is a remote role open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
• Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Responsiveness & Resolution: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Documentation: Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users.
• Partnerships: Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Feedback Loop: Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Team Player: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
• 3–5 years of experience in support, engineering, or other technical roles, including 1–2 years of demonstrated proficiency in troubleshooting mobile applications.

Being bilingual in English and Spanish is a must. 

• Strong familiarity with using CRMs like Zendesk or Salesforce.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak both Engineer and Human.
• Strong bias for action, ability to dive deep, and insistence on the highest standards.
• Ability to work in a hyper-growth environment with shifting priorities.
• Willingness to work holidays and weekends as needed to meet customer demands. 

An ideal candidate also has:

• Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.
• Experience troubleshooting API’s.
• Trilingual English, Spanish, and French is a big plus.

Blue Moon Metals is seeking an experienced and dynamic Senior Project Engineer to join our corporate office, supporting all projects across our organization. This pivotal role is responsible for providing technical expertise, project oversight, and strategic guidance to ensure successful delivery of engineering projects company-wide.  The Senior Project Engineer's immediate assignment will be to our Nussir Project in Northern Norway, requiring long-term stays or relocation to the project region.

Key Responsibilities

• Manage and coordinate engineering efforts for multiple projects, ensuring adherence to technical standards, budgets, and schedules.
• Support project managers and site teams with technical expertise, problem-solving, and risk assessment throughout the project lifecycle.
• Develop and review project scopes, specifications, drawings, and deliverables for accuracy and compliance with company and regulatory requirements.
• Collaborate with cross-functional teams—including design, procurement, construction, and quality assurance—to drive project objectives and resolve technical challenges.
• Facilitate technical meetings, workshops, and design reviews; present recommendations to senior leadership and stakeholders.
• Monitor project progress, identify deviations, and implement corrective actions as required.
• Lead initiatives to improve engineering processes, standardization, and best practices across all projects.
• Mentor and support the professional development of junior engineers and project staff.
• Stay current on industry trends, emerging technologies, and regulatory changes relevant to the metals and construction sectors.

Qualifications and Experience

• Bachelor’s degree in Engineering (Mechanical, Civil, Structural, or related discipline); Master’s degree or P.Eng designation is an asset.
• Minimum 8 years of progressive engineering experience, with at least 3 years in a senior or lead project role in metals, mining, construction, or heavy industry.
• Demonstrated success managing complex, multi-disciplinary projects from conception to completion.
• Strong understanding of project management methodologies, engineering standards, and regulatory requirements in Canada and internationally.
• Exceptional communication, leadership, and interpersonal skills.
• Proficiency with engineering and project management software (e.g., Deswik or other CAD software, MS Project, Primavera).
• Ability to travel domestically and internationally as needed.

Pay range and compensation package

Compensation details will be discussed during the interview process.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.