We’re hiring a Senior Manager to lead Security Governance and the Security Third-Party Risk Management (TPRM) function. This role owns program strategy, operational maturity, and stakeholder alignment for security governance, vendor risk, and third-party integration risk. The manager will drive policy and control frameworks, remediate audit findings, deliver measurable program KPIs, and grow a high-performing team that executes vendor diligence, monitoring, and governance at scale.

Our Security Governance and TPRM programs must move from tactical firefighting to predictable, measurable operations that scale with the business. This leader will set the security risk posture, tighten governance and fourth-party oversight, improve tooling and automation adoption, and ensure timely, actionable escalations so senior leadership can make the right business decisions.

What You'll Do

Program strategy & governance

• Own Security Governance: maintain and evolve security policies, standards, and control frameworks (e.g., NIST CSF, ISO 27001), including mapping to controls and compliance requirements (SOC2, PCI, applicable regulations).
• Lead program maturity planning, roadmaps, and cross-functional governance forums (e.g., security steering committee, risk council).
• Define and enforce security risk appetite and decision criteria for third-party relationships and integrations.

Third-party risk management

• Lead the Security TPRM function across vendor lifecycle: intake/onboarding, due diligence (IRQ/DDQ/SME reviews), contracting handoffs, ongoing monitoring, periodic reviews, and offboarding.
• Ensure robust fourth-party oversight, including subprocessors, and manage remediation/QA cycles driven by Internal Audit and regulators.
• Oversee high-risk vendor decisions and escalations; establish clear RACI for partnership contracts and security acceptance criteria.

Operational excellence & tooling

• Own program KPIs, dashboards, and reporting (Jira STPRM Ops, AuditBoard, Sigma/BI, MetricStream). Drive improvements in throughput, turnaround, backlog age, and remediation velocity.
• Partner with Automation/TPRM Ops to operationalize threat-modeling outputs, integration inventories, pre-integration gates, and CI/CD checks; prioritize automations that reduce manual work and surface strategic escalations.
• Implement and maintain QA processes (quarterly QA), runbooks, SOPs for ticket ownership, and evidence standards.

People & stakeholder leadership

• Build, coach, and scale the Governance and TPRM teams: hiring, performance management, career development, and team morale.
• Act as the primary security contact for Legal, Procurement, Privacy, Product, and Engineering on vendor risk and governance matters.
• Represent Security in executive forums, audit meetings, and regulatory engagements; own remediation commitments and timelines.

Audit, compliance & risk reporting

• Serve as the security liaison for Internal Audit and external assessments; ensure timely remediation of findings and demonstrable progress.
• Produce regular program health reporting for senior leadership and Board-level stakeholders.

Success metrics (examples)

• Vendors reviewed per month and % critical vendors reviewed on schedule
• Average review turnaround time and backlog age distribution
• % tickets with clear owner and SLA met
• Time to remediate Internal Audit findings and completion rate
• Implementation count of automated checks/runbooks and pre-integration gates
• Team engagement / retention and time-to-productivity for new hires

What We Look For

• 7+ years in information security, risk management, or GRC roles, with a minimum of 3 years managing teams (or equivalent leadership experience).
• Demonstrated ownership of a TPRM program or security governance program in a regulated or high-growth technology environment (fintech preferred).
• Strong knowledge of security frameworks (NIST, ISO), compliance standards (SOC2, PCI), and vendor risk processes (IRQ/DDQ/SME assessments).
• Hands-on familiarity with TPRM/GRC tooling and observability: AuditBoard (or equivalent), Jira, BI tools (Sigma/Tableau/Looker), and experience with integrations/APIs.
• Excellent stakeholder management across legal, procurement, engineering, product, and executive leadership.
• Proven experience translating audit findings into operational remediation plans and measurable outcomes.
• Strong communication skills — able to present risk to technical and non-technical audiences and to influence decisions.
• Certifications such as CISSP, CISM, CRISC, or similar.
• Practical experience with threat-modeling approaches and third-party integration security (API, SSO/OAuth/SAML, TLS).
• Experience scaling automation for GRC/TPRM programs and integrating security checks into CI/CD pipelines.
• Prior experience in fintech or highly regulated industries.

This posting is for an existing vacancy.

Pay Grade - Q
Equity Grade - 6

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

CAN base pay range per year: $198,000 - $248,000


#LI-Remote

The Data and Storage Services team is responsible for handling all of Affirm’s Data (OLAP and OLTP) requirements and encompasses the entire range from critical online checkout databases all the way to our Batch Orchestration, Streaming Infrastructure, Event Driven Frameworks, BI and analytics tools and systems. Our mission is to provide trustworthy, intuitive, and cost-efficient solutions for Affirmers to secure, store, analyze, and transform data at exceptional scale.

We're looking for an experienced Engineering Leader to lead our growing Data and Storage Services organization, specifically our Lakehouse Analytics team. You will bring a wealth of experience in managing teams and success in delivering highly technical multi-quarter roadmaps. You will also need to be fairly comfortable with ambiguity and possess tools to work through tough deadlines, craft strategy and drive execution. You will be able to work with your teams, as well as product stakeholder teams, to define architectural/organizational future states that we can scale to in the future. You will need to make balanced calls that align with our forward-looking vision and current business & technology critical needs.

What You’ll Do

• Lead a team of engineers and managers with empathy while fostering a high-performance, ownership-driven & inclusive culture to develop frameworks, systems, and tools for new Affirm products.

• Oversee teams managing storage services including relational, key-value, and analytics storage infrastructure and tools at scale.

• Understand and drive business and engineering metrics, promoting a culture of reliability, security, and productivity.

• Collaborate with tech leads, program managers, and other engineering managers on security, tools, architecture, planning, and delivery of multiple concurrent projects.

• Work across the engineering organization and with internal and external partners.

• Provide leadership and growth opportunities to team members, mentor engineers, recruit, and represent Affirm hiring brands.

• Lead technical decisions, projects, and roadmaps within the Lakehouse Analytics, Analytics Engineering and Privacy Engineering teams, shaping Affirm’s strategy for managing and serving orchestration workloads.

• Collaborate with peers, leadership, and stakeholders across platform engineering and product engineering organizations.

• In collaboration with tech leads, develop a multi year roadmap to design and implement frameworks, services, and tools for new Affirm products and business needs.

• Guide, tutor, and aid in the professional growth of junior and senior engineers within the team.

What We Look For

• Solid leadership and interpersonal skills.

• 10+ years of experience in managing multiple diverse and inclusive teams and delivering large cross-functional technical programs. 

• Proven track record in stakeholder management, ownership, and successful delivery. 

• Expertise in managing large-scale, geographically distributed compute and data processing systems, including data lake solutions and Workflow Orchestration frameworks. 

• Expertise in scaling frameworks like Snowflake, Spark, Flink and, Kafka on Kubernetes and cloud providers like AWS, leveraging storage systems such as AWS S3 and Apache Iceberg. 

• Capable of mentorship, cross-functional project execution, and individual contribution. 

• Strong interpersonal, written, and verbal communication skills with a growth mindset. 

• Experience in the data infrastructure domain and a passion for leading technical teams and contributing to Open Source solutions.

• Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience.

Pay Grade - R
Equity Grade - 9

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. 

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $206,000 - $256,000

This posting is for an existing vacancy

#LI-Remote

The Data and Storage Services team is responsible for handling all of Affirm’s Data (OLAP and OLTP) requirements and encompasses the entire range from critical online checkout databases all the way to our Batch Orchestration, Streaming Infrastructure, Event Driven Frameworks, BI and analytics tools and systems. Our mission is to provide trustworthy, intuitive, and cost-efficient solutions for Affirmers to secure, store, analyze, and transform data at exceptional scale.

We're looking for an experienced Engineering Leader to lead our growing Data and Storage Services organization, specifically our Online Storage team. You will bring a wealth of experience in managing teams and success in delivering highly technical multi-quarter roadmaps. You will also need to be fairly comfortable with ambiguity and possess tools to work through tough deadlines, craft strategy and drive execution. You will be able to work with your teams, as well as product stakeholder teams, to define architectural/organizational future states that we can scale to in the future. You will need to make balanced calls that align with our forward-looking vision and current business & technology critical needs.

What you’ll do

• Lead a team of engineers and managers with empathy while fostering a high-performance, ownership-driven & inclusive culture to develop frameworks, systems, and tools for new Affirm products.
• Oversee teams managing storage services including relational and key-value storage infrastructure and tools at scale.
• Understand and drive business and engineering metrics, promoting a culture of reliability, security, and productivity.
• Collaborate with tech leads, program managers, and other engineering managers on security, tools, architecture, planning, and delivery of multiple concurrent projects.
• Work across the engineering organization and with internal and external partners.
• Provide leadership and growth opportunities to team members, mentor engineers, recruit, and represent Affirm hiring brands.
• Lead technical decisions, projects, and roadmaps within theOnline Storage team, shaping Affirm’s strategy for managing and serving relational and key-value storage  workloads.
• Collaborate with peers, leadership, and stakeholders across platform engineering and product engineering organizations.
• In collaboration with tech leads, develop a multi year roadmap to design and implement frameworks, services, and tools for new Affirm products and business needs.
• Guide, tutor, and aid in the professional growth of junior and senior engineers within the team.

What we look for

• Solid leadership and interpersonal skills.
• 10+ years of experience in managing multiple diverse and inclusive teams and delivering large cross-functional technical programs. 
• Proven track record in stakeholder management, ownership, and successful delivery. 
• Depth in cache architecture and lifecycle management: tiered cache design, eviction and TTL policies, warm-up/priming strategies, consistency models, backpressure, and thundering-herd protection.
• Track record operating low-latency, high-throughput storage and caching platforms in production: e.g., Redis or Memcached, DynamoDB and MySQL/PostgreSQL/TiDB/Cockroach/Vitess, multi-region topologies, and cross-region replication strategies.
• Capable of mentorship, cross-functional project execution, and individual contribution. 
• Strong interpersonal, written, and verbal communication skills with a growth mindset. 
• Experience in the data infrastructure domain and a passion for leading technical teams and contributing to Open Source solutions.
• Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience.

Pay Grade - R
Equity Grade - 09

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $206,000 - $256,000

This posting is for an existing vacancy

#LI-Remote

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is looking for experienced software engineers from a scope of disciplines. We are growing our team with people who want to build, improve and incorporate technologies that make the lives of our community more enriched. As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empower us to iterate quickly, while focusing on delighting our riders and drivers.

As a Software Engineer for Lyft Ads - you will work on one of Lyft’s newest lines of business focused on building the world’s largest transportation media network. We build products that allow brands to engage with our unique audience throughout their transportation journeys and beyond. For this role we are seeking software engineers who are passionate about backend and data engineering. You will join our Ad Infra Engineering team and contribute to building the systems and pipelines powering our ad-serving, measurement and audience platform. We work on technologies that let brands engage with our unique audience throughout their transportation journeys. This role is a great opportunity for an early-career engineer to gain experience working with distributed backend systems and large-scale data workflows, collaborating closely with product, analytics, and data science teams.

Why Lyft Ads?

• Be part of a high-impact team building the foundations of Lyft’s advertising infra
• Gain experience working with complex systems at scale, backed by mentorship and growth opportunities.
• Join a supportive, inclusive environment focused on engineering excellence and business impact.

Responsibilities:

• Develop and maintain backend systems that support real-time ad serving, campaign management, and reporting.
• Design and implement scalable data models to support analytics, targeting, and measurement use cases.
• Build and maintain data pipelines that handle ingestion, transformation, and distribution of large volumes of advertising data.
• Work with orchestration frameworks (e.g., Airflow) to schedule and monitor reliable, production-grade data workflows.
• Collaborate with cross-functional partners to integrate internal and third-party systems via APIs and batch data feeds.
• Write clean, maintainable, and testable code following best practices (CI/CD, observability, code reviews).
• Participate in architecture discussions and design reviews with an emphasis on performance and reliability.
• Learn and grow through mentorship, documentation, and regular team collaboration.

Experience:

• BSc/MSc in Computer Engineering, Computer Science, related field or relevant work experience
• 3+ years of industry experience in backend or data engineering roles
• Proficiency in at least one backend programming language (e.g., Python, Go, Java)
• Good understanding of distributed systems, microservices, and database design (SQL and NoSQL).
• Exposure to orchestration tools (e.g., Airflow, Prefect) and data distribution technologies (e.g., Kafka, Pub/Sub).
• Experience working with relational and non-relational databases (e.g., PostgreSQL, BigQuery, DynamoDB).
• Experience with Linux.

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $108,000 - CAD $135,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

As the Engineering Manager for the Margin team, you will be at the forefront of innovation for Robinhood's essential suite of Margin offerings. This highly dynamic role involves collaboration with product, data, and other engineering teams. The features delivered by this team are among the highest leverage within the company, directly contributing to generating $100s of millions in revenue.

This role is based in our Toronto office, with in-person attendance expected at least 5 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Lead and empower your team: Provide technical and strategic leadership, mentoring engineers, and nurturing a culture of collaboration and innovation.
• Drive product excellence: Work closely with product managers, designers, and other teams to define and implement a roadmap for seamless payment experiences.
• Develop new features: Build and optimize solutions for global markets, ensuring they are intuitive and reliable.
• Promote standard methodologies in engineering: Ensure high-quality code, scalability, and security in all deliverables.

What you bring

• Technical expertise: You possess a strong skillset in either backend or frontend development.
• Strong product sense: You understand user needs and can translate business goals into elegant technical solutions.
• Leadership experience: Proven ability to lead engineering teams, drive complex projects, and deliver impactful results in a fast-paced environment.
• Collaborative approach: You excel in working with diverse teams and can influence collaborators across fields.
• Global perspective: Experience in building solutions for international users is a strong plus.

Leadership expectations

Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we expect from them:

• Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.
• Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.
• Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

What we offer

● Challenging, high-impact work to grow your career
● Performance driven compensation with multipliers for outsized impact, bonus programs, and equity ownership
● Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs
● Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more.
● Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more!
● Exceptional office experience with catered meals, events, and comfortable workspaces.
● Monthly commuter stipend to help offset in-office commuting costs

Our team is committed to providing an inclusive and welcoming interview experience for all candidates. If you require a specific accommodation during the application or interview process due to a physical or mental condition, please complete this Applicant Accommodation Form to notify our team. The form should only be completed if you need a specific accommodation.

AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Vacancy Notice: This job posting represents an existing vacancy that we are actively seeking to fill.

This is Engineering at Lattice

Lattice’s Engineering team is continuously working to better both our product and our craft. We use a modern, cutting-edge tech stack and love experimenting with new technologies. We strive for maintainable, robust, and performant code. We’re highly collaborative and continuously iterative and work closely with designers and product managers. We prioritize not only great technical architecture but also an amazing product experience.

As a Data Platform Engineer, you will play a pivotal role in designing and maturing Lattice’s centralized data platform — starting with a modern data lakehouse built on AWS. This is an opportunity to be a founding member of a new team, build the backbone of our data ecosystem, and directly influence the intelligence and interconnectedness of our products.

You will architect and implement foundational data infrastructure that enables scalable storage, reliable data processing, and secure access across the organization. In addition to building the lakehouse itself, you will design and maintain a set of reusable connection and query utilities that empower internal stakeholders to interact with the platform efficiently and safely.

What You Will Do

• Standardize Lattice’s data infrastructure and practices through establishing a simple, cohesive, and reliable platform that seamlessly integrates internal and partner data
• Design, develop, and deploy scalable data pipelines that can ingest, process, and serve data across multiple teams for batch and streaming workloads.
• Make data effortlessly accessible – abstract infrastructure complexity through reusable SDKs, libraries, and tooling
• Shape data governance practices ensuring access to data is secure, compliant, and high-quality. 
• Partner with Engineering, Product, and business leaders to identify data needs and implement solutions that align with strategic objectives.

What You Will Bring to the Table

• 2+ years of experience in software, data, or analytics engineering with exposure to a centralized “data platform” or large-scale data infrastructure project.
• Fluency in SQL and a general purpose programming language; Python or TypeScript preferred
• Familiarity with a data warehouse/lakehouse platform e.g. Snowflake, Redshift, BigQuery, Databricks
• Familiarity with AWS services or their equivalents e.g. IAM, Glue, Lambda, Athena, Redshift, Kinesis, EKS
• Nice to have: Hands-on experience with data processing frameworks like dbt, Spark, Kafka Streams, or Flink
• Willingness to learn and curiosity into how trustworthy, insightful data can unlock value for our users

Location Requirement:
This role is open to candidates located in British Columbia or Ontario, Canada. At this time, we are only able to hire employees residing in these provinces.

The estimated annual cash salary for this role is CAD $90,000 - CAD $120,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Life, AD&D, and Disability Insurance; Natural Disaster Support Program; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Working Remotely Stipend; One time WFH Office Set-Up Stipend; Retirement Plan; Financial Planning; and Learning & Development Budget.

Note on Pay Transparency:
Lattice provides an estimate of the compensation for roles that may be hired as required by regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

Lattice welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

#LI-Remote

About the Team:

We’re looking for a Staff Software Engineer I/II to join our Data Ingestion Team, which builds and operates the critical infrastructure that serves as the “front door” of StackAdapt’s event flow. In this role, you’ll own technical direction for critical parts of our ingestion platform, lead large-scale initiatives, and shape how data flows across the company.

The Data Ingestion team tackles complex distributed systems challenges at massive scale, with a focus on scalability, performance, and reliability. Our systems process over 10 billion events per day, powering core functions across bidding, reporting, billing, analytics, and machine learning. You will work on challenging technical problems and partner with teams across the company to drive key initiatives.

We design + build low-latency, highly reliable distributed systems for impressions, clicks, conversions, and third-party signals, ensuring data is accurate and available to downstream teams in real time. This is a high-impact area at the core of StackAdapt’s platform, the systems you own will directly shape data quality, system reliability, and the speed at which teams across the company can build and innovate. Our work sits at the cutting edge of large-scale distributed systems, leveraging modern technologies and architectures to solve complex real-time data challenges. The core stack includes Golang, Kafka, TiDB, Aerospike, Vitess, Kubernetes, and more.

If you enjoy solving complex distributed systems problems at scale and driving technical impact across teams, this role would be a great fit for you.

StackAdapt is a Remote First company. We are open to candidates located anywhere in Canada or the United States for this position.

What You’ll Be Doing:

• Own and lead large technical initiatives end-to-end, from design through production and monitoring
• Provide technical leadership and mentorship to engineers across the team
• Design, build, and operate highly scalable, distributed ingestion services for real-time and near-real-time scenarios
• Contribute hands-on as needed while enabling the team to execute effectively
• Build and maintain event ingestion pipelines using streaming technologies like Kafka
• Work with high-volume storage systems and databases to persist and serve data efficiently
• Partner with Data, ML, Product, and Platform teams to support evolving requirements
• Improve code quality, testing practices, system reliability, and observability
• Participate in design reviews, code reviews, and architectural discussions
• Balance and prioritize projects to maximize impact and align with company objectives

What You’ll Bring to the Table:

• Extensive experience building distributed systems and high-throughput backend services
• Proven ability to lead technical direction and drive large, cross-team initiatives
• Strong problem-solving and communication skills, with comfort working in ambiguous, complex domains
• Collaborative mindset with the ability to influence across teams
• Ability to think strategically, lead technically, and drive high-impact, scalable solutions
• Hands-on experience with streaming systems (Kafka or similar)
• Strong understanding of distributed systems trade-offs (consistency, availability, partition tolerance, scalability)
• Maintains an AI-forward approach to software engineering - leveraging AI to boost productivity, collaboration, and business automation
• Bonus: Familiarity with AdTech, event-driven architectures, or analytics systems

#LI-TM8

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Data Science at Stripe is a vibrant community where data analysts and data scientists learn and grow together. You will work with some of Stripe’s most fundamental and exciting data, and use that data to help drive company-wide initiatives. We have a variety of Data Analytics roles and teams across Stripe and will seek to align you to the most relevant team based on your background.

What you'll do

In this role, you will partner deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. You will work closely with partners to extract insights from Stripe's rich and complex data. You will also work with leaders to translate business needs into data problems. You will build metrics, scalable data pipelines, dashboards, and reports to inform and run the business. You will deliver actionable business recommendations through analyses and data storytelling.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• MS/MA + 2 years or BS/BA + 3 years of full time experience exclusive of internships in Business Intelligence Engineering, Data Analyst, Business Analyst roles.
• Proficiency in SQL.
• Proven ability to manage and deliver on multiple projects with great attention to detail
• Ability to clearly communicate results and drive impact.
• Ability to design, implement, and maintain data pipelines and dashboards to generate actionable insights based on stakeholder requirements.
• Experience collaborating with cross-functional teams to deliver strategic insights, benchmarks, and analyses that provide recommendations.
• Ability to enable stakeholders and partners by building self-service tooling and providing training to empower stakeholder teams to be data literate and self-sufficient in autonomous reporting capabilities.

Preferred Qualifications

• Prior experience at a growth stage internet or software company.
• Experience with distributed data frameworks like Spark to write and debug data pipelines.
• Good understanding of development processes and best practices like engineering standards, code reviews, and testing.
• Strong statistical knowledge.
• Working knowledge of Python.
• Experience creating leadership level reporting, such as QBRs, MBRs.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe’s People Systems Team sits at the intersection of technology and human experience. We are internal consultants who turn ambiguity into scale. Part of the People Solutions org, we partner with Corporate Technology, Finance, the wider People team including Talent and Total Rewards to build a world-class employee experience. We are a "strategy-first, quality- execution-always" team that values technical rigor, nimble problem-solving, and a deep empathy for the Stripes we serve.

What you’ll do

As a Senior People Systems Analyst, you will be a technical anchor for our Workday ecosystem. This role isn't just about maintenance; it’s about architecting the future of our People data. You will own the technical health of our HCM, Compensation and Prism environments, balancing critical KLTO (Keep Lights On) operations with high-impact strategic projects.

Beyond core Workday, you will act as a bridge to our broader tech stack, supporting and optimizing HRIS tools built on top of Workday to ensure a seamless data flow and a unified user experience.

You will play a pivotal role during high-pressure cycles like Annual Total Rewards (ATR), acting as a bridge between complex technical requirements and the urgent needs of our Compensation stakeholders.

Responsibilities

• Architect & Execute: Lead the technical configuration for annual cycles (ATR/Comp Planning), driving technical requirements, implementation, testing, and deployment to ensure a frictionless user experience.
• High-Pressure Stakeholder Management: Serve as the primary technical partner for the Compensation team. You will navigate high-stakes environments with composure, translating urgent business needs into scalable Workday solutions.
• Collaborative Escalation: Actively contribute to our supportive team culture by sharing knowledge and assisting peers. You must demonstrate the judgment to escalate risks and roadblocks timely, ensuring that "pressure" doesn't become "blockage."
• System Subject Matter Expertise: Serve as the primary expert and point-of-contact for day-to-day support of Workday HCM & Compensation, managing business processes, integrations, reporting, and dashboards to ensure consistent, high-quality operations.
• Data Orchestration: Leverage Workday Prism to ingest, transform, and report on high-volume data sets, providing leadership with actionable insights.
• Document Engineering: Design and maintain professional, pixel-perfect compensation and stock statements using BIRT or Workday docs.
• Strategic Roadmapping: Work alongside People Solutions to drive product-led strategic projects from discovery to deployment, ensuring our Workday footprint evolves ahead of Stripe’s growth
• Operational Excellence: Manage KLTO work with high precision, serving as the Tier 3 expert for HCM, Advanced Comp, and Security.
• Compliance & Governance: Maintain a rigorous posture on SOX compliance and Workday security model integrity.
• Stakeholder Diplomacy: Partner with the wider Solutions team and our stakeholders to translate complex business needs into scalable technical requirements, setting clear expectations and managing project timelines. 

Who you are

We are looking for a seasoned systems professional who thrives in high-growth environments with a passion to optimize Workday. We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Experience: 5+ years in HRIS/People Systems, with at least 3+ years of deep configuration experience in the Workday HCM, Reporting, and Advanced Compensation modules, including Merit, Bonus, and Stock impacting compensation review processes.
• Data Discretion: Proven experience working with highly confidential information and supporting critical business operations and processes.
• Communication: Strong interpersonal skills with the ability to set clear expectations with senior stakeholders and the confidence to escalate issues when necessary.
• Technical Tooling: Proven expertise in Workday Prism Analytics, EIB and BIRT (Business Intelligence and Reporting Tools).
• Cycle Leadership: Successful track record leading the technical backend of Annual Comp/Performance cycles in a medium-to-large global enterprise.
• Reporting Mastery: Advanced proficiency in Matrix and Composite reporting; you understand how to tell a story with data.
• Project Ownership: Ability to lead cross-functional projects, navigating ambiguity and high-pressure timelines with a sense of urgency.
• Academic: Bachelor’s degree or equivalent practical experience.

Preferred qualifications

• Certified Expert: Workday certifications in Advanced Compensation or Prism.
• Integrations Knowledge: Understanding of EIBs, Studio, or Core Connectors to support data flow between Workday and third-party vendors.
• Stripe Culture Fit: You are a "low-ego, high-talent" individual who loves adding organization to chaos.

About the Role

Apollo is seeking a Manager, GTM Analytics & Intelligence to join our Revenue Operations leadership team. This is a senior leadership role sitting at the intersection of GTM strategy, data infrastructure, and analytical execution. You will own the end-to-end analytical capability supporting Apollo's Sales and Post-Sales organizations — leading a team of analysts and serving as the authoritative voice on GTM data strategy, forecasting, metrics governance, and data-driven insight.

You will work closely with BI/Analytics, Sales Ops, CS Ops, Finance, and GTM leadership to define how we measure performance, model our ARR waterfall, standardize our metrics taxonomy, and operationalize the cadences that keep our go-to-market engine running with precision. This is a high- impact role for a senior analytics leader who combines deep technical rigor with the strategic instincts of a revenue operator.

What You'll Do

Team Leadership & Development

• Hire, build, and lead a team of GTM analysts dedicated to supporting Sales and Post-Sales functions, fostering a culture of analytical excellence, ownership, and continuous improvement.
• Set team priorities, manage cross-functional stakeholder relationships, and ensure analytical capacity is aligned to the highest-leverage GTM needs.
• Coach and develop analysts to grow as both technical practitioners and strategic business partners.

GTM Data Strategy & Governance

• Own and maintain Apollo's GTM data strategy — defining how GTM data is structured, governed, and trusted across the organization.
• Partner with the BI/Analytics team to inform reporting model design, establish data governance standards, and drive metrics standardization across Sales, Pipeline Generation, and Customer Success.
• Define, document, and operationalize core GTM metrics including ARR accounting logic, logo definitions, funnel metrics, retention, and expansion — ensuring consistency and confidence across all reporting surfaces.
• Ensure Salesforce and connected data sources are well-understood, accurately modeled, and effectively leveraged across all reporting and analytical workflows.

Analytical Forecasting

• Own and continuously improve Apollo's analytical forecasting capability across all GTM functions and ARR levers, including New Business Sales, Pipeline Generation, Pipeline Coverage, and Customer Retention.
• Build and maintain advanced forecasting models that integrate signals across the full ARR waterfall, enabling leadership to plan with confidence and act with foresight.
• Partner with Finance and GTM leadership on planning cycles, quota setting, and scenario modeling to support resource allocation and strategic decisions.

GTM Data Management & Operating Cadences

• Own the data management processes that underpin Apollo's GTM Operating Cadences — including QBRs, pipeline reviews, board reporting, and executive dashboards.
• Ensure timely, accurate, and actionable data is available to support recurring business reviews and ad hoc leadership requests.
• Define and maintain data pipelines and reporting infrastructure in partnership with BI/Analytics and RevOps.

Data Change Management

• Own and facilitate data change projects that impact GTM reporting, forecasting, or planning functions — including CRM migrations, metric redefinitions, system integrations, and tooling transitions.
• Lead cross-functional alignment on data changes, managing communications, timelines, and validation to ensure continuity of reporting and stakeholder trust.

GTM Strategy & Analytical Insights

• Serve as a strategic analytical partner to GTM leadership, delivering insights and exploratory analyses that surface opportunities, flag risks, and inform GTM strategy.
• Translate complex, ambiguous business questions into structured analyses and clear executive narratives.
• Proactively identify trends across sales performance, pipeline health, customer retention, and competitive dynamics that should influence GTM prioritization.

Qualifications and Experience

• 8+ years of experience in Revenue Operations, GTM Analytics, Strategy & Operations, or a closely related field, with at least 2–3 years in a people management capacity.
• Demonstrated ability to lead and develop high-performing analytical teams in a fast-paced, high-growth SaaS environment.
• Expert-level SQL skills, with the ability to build complex, performant queries and data models.
• Deep experience with Salesforce data and architecture.
• Proven track record of owning GTM data strategy — from metrics standardization and governance through reporting model design and stakeholder enablement.
• Strong experience building and maintaining revenue forecasting models across multiple ARR levers.
• Advanced proficiency in data visualization and storytelling using tools such as Tableau, Looker, or similar.
• Strong understanding of B2B SaaS GTM motions, including acquisition funnels, pipeline economics, retention, and expansion.
• Ability to translate ambiguous business questions into structured analyses and insights.
• Excellent communication skills and comfort working cross-functionally with technical and non-technical stakeholders, including executive audiences.
• Experience working in fast-paced, product-led, high-growth SaaS companies.
• Exceptional skills in cross-functional collaboration, data analysis, and operational problem solving.

Qui nous sommes
Fondée en 2005, 2K Games est une entreprise internationale de jeux vidéo, éditant des titres développés par certains des studios de développement les plus influents au monde. Nos studios, responsables du développement du portefeuille de jeux de classe mondiale de 2K sur plusieurs plateformes, incluent Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber et HB Studios. Notre portefeuille de titres s’élargit grâce à notre plan stratégique mondial ainsi qu’à la création et à l’acquisition de studios novateurs dont les contenus continuent d’inspirer des millions de joueur·euse·s à travers le monde ! 2K publie des titres dans les genres de jeu les plus populaires : jeux de sport, jeux de tir, de rôle, d’action, de stratégie, ainsi que des jeux occasionnels et familiaux.

Notre équipe d’ingénieur·e·s, de spécialistes du marketing, d’artistes, de scénaristes, de scientifiques de données, de producteur·rice·s, de penseur·euse·s et de personnes d’action constitue le pilier éditorial professionnel de notre bibliothèque croissante de franchises acclamées par la critique telles que NBA 2K, BioShock, Borderlands, Mafia, Sid Meier’s Civilization, Tiny Tina’s Wonderlands, WWE 2K et XCOM.

Chez 2K, nous sommes fier·ère·s de créer un environnement de travail inclusif, ce qui signifie encourager les membres de nos équipes à venir tel·le·s qu’ils·elles sont et à se dépasser ! Nous encourageons la diversité et l’inclusion et voulons que notre communauté de candidat·e·s reflète cet engagement. Nous encourageons toutes les personnes qualifiées à explorer nos opportunités à l’échelle internationale.

2K a son siège social à Novato, en Californie, et est un label détenu en propriété exclusive par Take-Two Interactive Software, Inc. (NASDAQ : TTWO).

Ce dont nous avons besoin
2K est à la recherche d'un·e Chercheur·euse sénior·e hautement qualifié·e et expérimenté·e pour rejoindre l'équipe Recherche et perspectives (Research & Insights). Vous jouerez un rôle essentiel en plaçant la voix du·de la joueur·euse au premier plan de l'organisation, en fournissant des perspectives et des recommandations qui influenceront chaque phase du développement — du concept initial jusqu'au lancement. Le·la candidat·e idéal·e possède une expérience éprouvée dans la conception et l'exécution de recherches primaires à plusieurs étapes du développement, sait travailler de manière transversale et conseiller les décisions clés concernant le produit, le marketing et la stratégie commerciale.

Ce poste est offert en mode hybride à partir de nos bureaux de Novato (CA), Los Angeles (CA) ou Montréal (Canada). Notre équipe se rend généralement au bureau 3 jours par semaine.

Ce que vous ferez 

• Contribuer à la stratégie de recherche globale pour le portefeuille de franchises clés de 2K.
• Bâtir des partenariats transversaux solides, assurer la rigueur méthodologique et générer un impact concret sur les produits.
• Établir et cultiver des relations avec des groupes diversifiés, allant des profils analytiques aux créatifs, ainsi qu'avec des équipes possédant différents niveaux d'expérience de collaboration avec des professionnel·le·s de la recherche.
• Identifier, concevoir et réaliser des études qualitatives et quantitatives sur les perspectives des consommateurs et/ou la recherche utilisateur (UX).
• Utiliser des méthodes de recherche innovantes pour découvrir des perspectives profondes sur les joueur·euse·s actuel·le·s et potentiel·le·s, nous aidant à comprendre leurs besoins, comportements et motivations.
• Recruter et gérer des fournisseurs de recherche tiers pour garantir une qualité de travail élevée.
• Intégrer les données provenant de plusieurs études et sources dans un récit cohérent avec des implications et des recommandations claires.
• Présenter les conclusions et les recommandations de recherche aux équipes de direction de manière claire et convaincante.
• Collaborer étroitement avec les organisations partenaires, incluant la recherche utilisateur (UXR), la science des données, la stratégie commerciale et la communauté.

Ce qui fera de vous un bon candidat

• Plus de 4 à 6 ans d'expérience en recherche utilisateur, étude de marché ou perspectives consommateurs, que ce soit chez le client ou en agence de recherche.
• Un historique d'impact démontré (la recherche comme outil de décision, pas seulement pour la forme).
• Expérience dans la conduite personnelle de recherches primaires qualitatives et/ou quantitatives (signifiant que vous avez réalisé la recherche vous-même plutôt que de gérer un fournisseur tiers).
• Fortes compétences analytiques et statistiques; l'expérience avec des logiciels quantitatifs/statistiques (ex. : SPSS, SAS, R, Q, Python, Tableau) est un atout.
• Excellentes habiletés de communication (verbale et écrite) et aisance à présenter des informations en groupe ou individuellement.
• Fortes compétences interpersonnelles; capacité à travailler avec une variété de personnalités, de compétences, de zones géographiques et de niveaux hiérarchiques.
• Aisance avec l'ambiguïté et le changement; capacité à fonctionner avec un minimum de direction ou de supervision lorsque nécessaire.
• Pensée indépendante; capacité à recevoir des directives, à recueillir des commentaires de sources multiples et à tracer une voie alliant conviction, humilité et ouverture à l'évolution.
• Capacité à voyager, tant au pays qu'à l'international.

Atouts

• Diplôme de deuxième ou troisième cycle (Maîtrise, Ph.D. ou autre diplôme avancé) en interaction humain-machine, psychologie, sociologie, anthropologie, sciences cognitives ou dans un domaine connexe.
• Expertise en accessibilité, inclusion et représentation dans les jeux.
• Expérience de travail dans une organisation d'envergure mondiale et/ou dans un rôle client ou B2B, avec une mentalité de service à la clientèle.
• Intelligence émotionnelle exceptionnelle avec une capacité démontrée à travailler avec des équipes diversifiées tout au long du cycle de vie du produit.
• Volonté d'apprendre et de faire le pont entre les perspectives des consommateurs et l'expérience utilisateur (UX).

En tant qu’employeur garantissant l’égalité d’accès à l’emploi, nous nous engageons à faire en sorte que les personnes en situation de handicap qualifié·e·s bénéficient d’aménagements raisonnables nécessaires pour participer au processus de demande d’emploi ou d’entrevue, pour s’acquitter de leurs fonctions essentielles et pour recevoir d’autres avantages et privilèges d’emploi. Veuillez nous contacter si vous avez besoin d’aménagements raisonnables.

Veuillez noter que 2K Games et ses studios n’utilisent jamais d’applications de messagerie instantanée ni de comptes de messagerie personnels pour contacter des candidat·e·s ou mener des entrevues. Tous les courriels envoyés proviennent uniquement de comptes @2K.com.

________________________________________________________________________________________________________________________________________________________________________________

Who We Are

Founded in 2005, the 2K label includes some of the most talented game development studios in the world today including: Firaxis Games, Visual Concepts, Hangar 13, 2K Czech and Cat Daddy Games.  Our world-class team of engineers, developers, graphic artists and publishing professionals are stewards of a growing library of critically acclaimed franchises such as Battleborn, BioShock, Borderlands, The Darkness, Mafia, NBA 2K, Sid Meier’s Civilization, WWE 2K, and XCOM. 2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). 

2K develops and publishes interactive entertainment globally for console systems, handheld gaming systems and personal computers, including smartphones and tablets, which are delivered through physical retail, digital download, online platforms, and cloud streaming services. 2K publishes titles in today’s most popular gaming genres, including shooters, action, role-playing, strategy, sports, casual, and family entertainment

Our vision at 2K is to create a diverse and inclusion environment to “Come as You are and Feel Equipped to do Your Best Work!” We are dedicated to promoting diversity, multiculturalism, and equality in all that we do. Our communities are focused on increased access and personal growth, and their greatness depends on a diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and perspective. We're an equal opportunity employer, and we're excited to build the future of co-living with the world's most hardworking and passionate people.

What We Need

2K is seeking a highly skilled and experienced Senior Researcher to join the Research & Insights team. You will play a critical role in bringing the voice of the player to the forefront of the organization, providing player insights and recommendations that inform every phase of development - from game concept through launch. A successful candidate will have a consistent track record of designing and executing primary research at multiple phases of development, working cross functionally, and advising key decisions around product, marketing and commercial strategy.

This role will work onsite in a hybrid capacity out of either the Novato, CA , Los Angeles, CA or Montreal, Canada location. Our team goes into the office usually 3 days a week. 

What You Will Do

• Contribute to holistic research strategy for 2K’s portfolio of core franchises
• Build  strong cross-functional partnerships, own methodological rigor and deliver product impact 
• Build and cultivate relationships with diverse groups, from the more analytically minded to more creative professionals, and teams with varying levels of experience working with insights professionals
• Identify, design, and complete qualitative and quantitative consumer insights and/or user research studies
• Use innovative research methods to uncover deep insights into current and prospective players, helping us understand their needs, behaviors, and motivations
• Hire and manage 3rd party research vendors to ensure a high quality of work
• Integrate insights from multiple studies and sources into a cohesive narrative with clear implications and recommendations
• Present research findings and recommendations to senior teams in a clear and compelling manner
• Collaborate closely with partner organizations including User Research (UXR), Data Science, Business Strategy and Community

Basic Qualifications

• At least 4-6 years of experience in user research, market research or consumer insights, either client-side or at a research agency
• A consistent track record of impact (not research for the sake of it)
• Experience personally conducting qualitative and/or quantitative primary research (meaning you did the research as opposed to managing a vendor / 3rd party who did it)
• Strong analytical and statistical skills, with bonus points for experience with quantitative / statistical software (e.g. SPSS, SAS, R, Q, Python, Tableau)
• Excellent communication skills (verbal and written), comfort presenting information in groups or 1:1
• Strong interpersonal skills; able to work with a variety of personalities, skills, geographies, and seniority levels
• Comfortable with ambiguity and change, ability to operate with minimal direction / supervision when needed
• Independent thinking; ability to take direction and gather input from multiple sources, and chart a path with a mix of conviction, humility, and openness to evolution
• Ability to travel, both domestically and internationally

What Would Make You A Great Fit

• Graduate degree (MA, PhD or other advanced degree) in Human-Computer Interaction, Psychology, Sociology, Anthropology, Cognitive Science, or a related field.
• Expertise in accessibility, inclusion, and representation in games
• Experience working in a global, enterprise-scale organization and/or in a client-facing or B2B role, with a customer service mentality
• Exceptional emotional intelligence with a demonstrated ability to work with diverse teams through the product lifecycle
• Eagerness to learn and connect the dots between consumer insights and UX

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

#LI-Onsite

About the team

The Data Delivery team builds the systems that help StackAdapt customers and internal teams understand campaign performance.

We process, organize, and serve large volumes of campaign and marketing data so it can be used reliably across customer-facing dashboards, reporting, billing, planning, campaign pacing, measurement, exports, and internal analytics.

Our work turns raw activity — such as impressions, clicks, conversions, spend, pacing, audience reach, creative performance, and cross-channel engagement — into accurate and actionable insights.

The team works closely with product managers, backend engineers, web engineers, data scientists, analysts, business teams, and customer-facing teams to make data accurate, timely, scalable, and easy to use.

Why this role matters

StackAdapt is expanding into the next generation of AI-powered advertising and marketing execution. As the platform grows across media, email, social, and emerging AI-powered channels, customers need a trusted view of performance across the full customer journey.

The Data Delivery team is at the forefront of making this possible. We build the reporting, measurement, planning, billing, API, export, and data-serving systems that help customers trust the data, understand performance, and optimize campaigns.

As a Staff Software Engineer I on Data Delivery, you will lead complex technical initiatives across backend systems, with a focus on measurement and planning. You will act as a project and domain DRI for this area: translating product requirements into technical requirements, clarifying feasibility and trade-offs, shaping milestones, identifying risks, and keeping execution moving.

You will partner closely with product, engineering, and engineering management to recommend technical options, push back on unrealistic plans when needed, and help the team make sound decisions. Your work will help build the technical foundation for reliable customer-facing insights and make new product capabilities easier to launch and scale.

To learn more about StackAdapt’s broader platform vision, watch Yang Han discuss the evolution of StackAdapt’s AI-powered advertising and marketing platform: How AI Advertising Platform StackAdapt Connects Marketers With Agencies - CTO Yang Han

What you’ll be doing

• Domain ownership: Act as a project and domain DRI for measurement and planning initiatives within Data Delivery.
• Technical planning: Translate product requirements into technical requirements, clarify feasibility and trade-offs, shape milestones, and identify risks early.
• Execution leadership: Keep complex initiatives moving by unblocking decisions, coordinating across teams, and giving engineering leadership clear options and recommendations.
• Scalable data systems: Build reliable systems that process, organize, and serve large volumes of campaign and marketing data across StackAdapt.
• Customer-facing impact: Power reporting, measurement, planning, billing, pacing, exports, APIs, and analytics that customers and internal teams depend on.
• System design: Make thoughtful technical decisions that balance correctness, reliability, latency, freshness, cost, and long-term maintainability.
• Cross-functional partnership: Work closely with product, engineering, data science, analytics, and business teams to turn product goals into strong technical solutions.
• Operational excellence: Improve monitoring, testing, data quality, incident response, and documentation so our systems are easier to trust and operate.
• Technical mentorship: Support engineers through design reviews, code reviews, technical guidance, and clear communication of trade-offs.

What you’ll bring

• Backend and data systems experience: Strong experience building scalable services, distributed systems, data platforms, or data-intensive applications.
• Project leadership: Experience leading complex technical projects with ambiguous requirements, multiple stakeholders, and meaningful trade-offs.
• System design depth: Strong judgment across APIs, data pipelines, databases, distributed systems, observability, reliability, and operational ownership.
• Data quality mindset: Ability to reason about correctness, freshness, completeness, consistency, cost efficiency, and customer trust.
• Product judgment: Interest in building systems that support customer-facing reporting, measurement, planning, optimization, and analytics.
• Technical communication: Ability to explain decisions clearly, align stakeholders, and document important trade-offs.
• Mentorship: Experience helping other engineers grow and raising the technical bar of a team.
• Technical stack: Strong programming skills; experience with Golang and technologies such as Kafka, TiDB, Redshift, Vitess, Iceberg, StarRocks, or Trino is a plus.
• Domain experience: Experience in adtech, marketing technology, reporting, analytics, billing, attribution, planning, or high-volume event processing is a plus.

What success looks like

You will help Data Delivery build trusted, scalable, and efficient data systems that customers and internal teams rely on to understand performance and make better decisions.

In practice, this means:

• Measurement and planning initiatives have clear technical direction, realistic milestones, and strong execution across teams.
• Customers can trust the data they use to evaluate and optimize campaigns.
• Core data systems are more reliable, scalable, and easier to build on.
• New metrics, datasets, APIs, exports, and reporting capabilities can launch faster and with greater confidence.
• Product and engineering teams can build new advertising, marketing, measurement, and AI-powered capabilities more easily.
• The team makes better technical decisions because trade-offs are clearly understood and communicated.
• Engineers around you grow through your mentorship, guidance, and example.
• Data Delivery helps StackAdapt scale new product opportunities by giving customers a trusted view of performance across channels and the customer journey.

#LI-TM8

About the team

The Data Delivery team builds the systems that help StackAdapt customers and internal teams understand campaign performance.

We process, organize, and serve large volumes of campaign and marketing data so it can be used reliably across customer-facing dashboards, reporting, billing, forecasting, campaign pacing, measurement, exports, and internal analytics.

Our work turns raw activity — such as impressions, clicks, conversions, spend, pacing, audience reach, creative performance, and cross-channel engagement — into accurate and actionable insights.

The team works closely with product managers, backend engineers, web engineers, data scientists, analysts, business teams, and customer-facing teams to make data accurate, timely, scalable, and easy to use.

Why this role matters

StackAdapt is expanding into the next generation of AI-powered advertising and marketing execution. As the platform grows across media, email, social, and emerging AI-powered channels, customers need a trusted view of performance across the full customer journey.

The Data Delivery team is at the forefront of making this possible. We build the reporting, measurement, forecasting, billing, API, export, and data-serving systems that help customers trust the data, understand performance, and optimize campaigns.

As a Senior Staff Software Engineer on Data Delivery, you will help shape the long-term technical strategy for Data Delivery and the broader Stats & Analytics domain. You will work across teams to understand how the platform fits together, identify the right technical investments, and enable new product and feature development through scalable, reliable, and well-designed data systems.

This role is ideal for someone who can operate across a broad technical surface area, connect product goals with platform architecture, and influence technical direction beyond a single team.

To learn more about StackAdapt’s broader platform vision, watch Yang Han discuss the evolution of StackAdapt’s AI-powered advertising and marketing platform:
How AI Advertising Platform StackAdapt Connects Marketers With Agencies - CTO Yang Han

What you’ll be doing

• Technical strategy: Shape the long-term architecture and technical direction for Data Delivery and related Stats & Analytics systems.
• Cross-team leadership: Lead initiatives that span multiple teams, systems, and product areas, helping teams align on durable technical solutions.
• Platform enablement: Build and guide systems that make it easier to launch new reporting, measurement, forecasting, billing, export, and analytics capabilities.
• System design: Make high-impact technical decisions across APIs, data pipelines, data models, distributed systems, storage, serving layers, and operational patterns.
• Product partnership: Work with product, engineering, data science, analytics, and business leaders to translate company priorities into technical roadmaps.
• Technical quality: Identify systemic gaps in reliability, scalability, data quality, developer experience, and operational ownership, then drive improvements.
• Decision-making: Clarify trade-offs around correctness, latency, freshness, cost, migration complexity, maintainability, and long-term platform leverage.
• Technical mentorship: Coach and mentor engineers, including senior engineers, through architecture reviews, design discussions, and strategic technical guidance.

What you’ll bring

• Broad technical leadership: Experience shaping technical direction across teams, domains, or large platform areas.
• Backend and data systems expertise: Deep experience building scalable services, distributed systems, data platforms, or data-intensive applications.
• Strategic system design: Strong judgment across APIs, data pipelines, databases, distributed systems, observability, reliability, and long-term architecture.
• Cross-functional influence: Ability to align engineering, product, data science, analytics, and business stakeholders around technical strategy.
• Platform thinking: Ability to design systems that create leverage for multiple teams and make future product development easier.
• Data quality mindset: Strong ability to reason about correctness, freshness, completeness, consistency, explainability, cost efficiency, and customer trust.
• Business and product judgment: Ability to connect technical investments to customer impact, product velocity, reliability, and long-term business value.
• Technical communication: Ability to explain complex technical trade-offs clearly to both technical and non-technical audiences.
• Mentorship: Experience developing senior engineers and raising engineering standards across a team or domain.
• Technical stack: Strong programming skills; experience with Golang and technologies such as Kafka, TiDB, Redshift, Vitess, Iceberg, StarRocks, or Trino is a plus.
• Domain experience: Experience in adtech, marketing technology, reporting, analytics, billing, attribution, forecasting, or high-volume event processing is a plus.

What success looks like

You will help Data Delivery and the broader Stats & Analytics domain build trusted, scalable, and efficient data systems that enable faster product development and better customer outcomes.

In practice, this means:

• Data Delivery has a clear long-term technical direction that supports StackAdapt’s product and platform growth.
• Teams can launch new reporting, measurement, forecasting, billing, export, and analytics capabilities faster and with greater confidence.
• Core data systems are more reliable, scalable, cost-efficient, and easier to evolve.
• Product and engineering teams have a stronger understanding of how Stats & Analytics systems fit together.
• Technical trade-offs are clearly understood, documented, and aligned across teams.
• Engineers around you grow through your mentorship, strategic guidance, and example.
• Data Delivery helps StackAdapt scale new advertising and marketing opportunities by giving customers a trusted view of performance across channels and the customer journey.

Location: 

This position is remote within the United States or Canada. 

Role Summary:

We’re hiring a Software Engineer II (backend) to help build and evolve our next-generation Censys Platform. In this role, you’ll develop scalable microservices and design robust APIs that power our SaaS product. You’ll work closely with product and engineering teams to translate complex requirements into well-architected, maintainable software that powers critical security insights. Your contributions will help users explore and understand the global Internet, enabling them to uncover threats and better protect their organizations.

What You’ll Do:

• Design, build, and enhance backend services that power core functionality across the Censys Platform
• Partner with Product, Design, and Frontend Engineers to deliver features that solve real customer problems
• Integrate with internal and external APIs to support rich, data-driven experiences
• Own the full development lifecycle by automating build, test, deployment, and monitoring workflows
• Contribute to an iterative development process that emphasizes continuous improvement and rapid feedback
• Help evolve the Censys public API as platform capabilities grow.
• Own small-to-medium features from technical design through launch, with increasing independence; participate in design discussions with guidance from senior engineers.
• Share on-call responsibilities for your areas and handle straightforward incidents with team support as needed.

What You’ll Bring:

• Experience writing backend services in Go (Golang).
• Foundational understanding of distributed systems and common operational challenges.
• General knowledge of database design and typical access patterns.
• Hands-on experience with cloud infrastructure (e.g., AWS or GCP).
• Strong collaboration, communication, and analytical troubleshooting skills.
• A track record of delivering well-defined work at high quality, knowing when to ask for clarification or help, and learning quickly from mistakes.

Bonus Points:

• Experience building services on GCP.

For high cost of living areas (San Francisco Bay, New York City, and Seattle), the expected salary range for this position is $143,000 USD - $177,000 USD, plus bonus eligibility and equity. 

For all other US locations, the expected salary range for this position is $125,000 USD - $165,000 USD, plus bonus eligibility and equity.  

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 83% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Censys offers a competitive benefits package to employees, including equity, health, dental & vision coverage, retirement with company contribution, parental leave, mental health & wellness benefits, flexible PTO, and a professional development stipend. Censys also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Censys’s compensation and benefits are subject to change and may be modified in the future. Please see our careers page for more details.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to your recruiter. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates to keep their cameras on during video interviews. Additionally, if hired, we would love to bring you to our HQ in Ann Arbor for in-person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with our Censys Privacy Policy.

Our roots are in Ann Arbor, Michigan and our innovation is fueled by the team’s global perspectives. For this role, we are open to remote employees across the continental US. We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal opportunity employer.

Note to external recruiters/agencies: We are not currently engaging with third-party agencies for this role and will not accept unsolicited outreach. We kindly ask that you do not submit resumes or candidate profiles to our team.

We are seeking a seasoned Manager of Revenue Accounting to be a key leader on the Global Controllership team. This role is responsible for owning the end-to-end revenue recognition function under ASC 606, partnering cross-functionally with Sales, Revenue Operations, Legal and FP&A. The Manager, Revenue Accounting plays a critical part in ensuring accurate financial reporting, strong internal controls, and compliance with accounting standards across multiple jurisdictions. The ideal candidate combines technical accounting expertise with strong leadership skills and thrives in a fast-paced, high-growth environment. 

This role is open to remote-applicants in Canada (in Provinces where we can hire legally). 

WHAT YOU’LL DO: 

• Own the monthly revenue close process, including preparation and review of journal entries for subscription, usage-based, and professional services revenue under ASC 606 
• Perform and review SSP (standalone selling price) analysis; oversee the SSP framework and allocation methodology for multi-element arrangements 
• Review and interpret non-standard customer contracts; work with Legal and Contract Operations to assess revenue impact and document technical accounting memos
• Partner with Billing and Order-to-Cash teams to ensure system data integrity in Salesforce, Nue, Zuora, and NetSuite 
• Ensure accuracy of revenue and expense recognition on contracts with partners.
• Support external audit procedures; serve as primary contact for revenue-related PBC requests and auditor inquiries 
• Drive continuous improvement in revenue accounting processes, controls, and system automation 
• Support the preparation of revenue-related disclosures in financial statements
• Develop, and update the company's Revenue Recognition Policy in response to new deal structures or business model changes 
• Manage intercompany revenue sharing and bundled sales 
• Develop training on revenue recognition rules, policies and practices to present to Sales and other departments within the organization 
• Manage direct reports including hiring selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I. 
• Track revenue sharing on projects with partners and related invoices
• Partner with the Finance team on strategic initiatives, system implementations, and other special projects as required.

WHAT YOU’LL NEED: 

• Bachelor's degree in Accounting, Finance, or related field; CPA designation is required
• 8+ years of progressive accounting experience, with at least 2 years focused on revenue accounting in a SaaS or technology company 
• Public accounting experience in the technology/software sector is preferred
• Deep working knowledge of ASC 606 and its application to complex SaaS arrangements (multi-element, variable consideration, contract modifications)
• Proficiency with NetSuite or comparable ERP; experience with Zuora, Salesforce CPQ, or similar billing platforms strongly preferred 
• Demonstrated ability to write technical accounting memos and communicate positions to auditors 
• Strong analytical skills and high attention to detail; able to manage competing month-end deadlines 
• Strong knowledge of internal controls and best practice accounting processes.
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals. 
• Play to Win: Capably delivers results through others, is good at establishing clear direction, and helps others achieve their best work. 
• Enablement: Challenges and supports others to create results while also developing new capabilities. 
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems, looking beyond the obvious to understand the root cause. 
• Influence: Asserts own ideas and persuades others, gaining support and commitment to mobilize people to take action. 

WHO YOU ARE: 

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. 
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. 
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. 
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. 
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. 
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. 
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. 
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

#LI-AA #LI-Remote 

Drive the future of resilient, cloud-first database platforms powering mission-critical payment ecosystems.

The Role

We are seeking a highly skilled AppOps DBA to join our Technology & Engineering team. In this role, you will play a key part in developing, operationalizing, and supporting next-generation on-premises and cloud database solutions. You will provide technical leadership across Oracle, Exadata, and Aurora PostgreSQL platforms, helping to ensure high availability, scalability, security, and operational excellence across mission-critical environments.

Working closely with Development, QA, Platform Engineering, and AppOps teams, you will contribute to automation-led database operations, cloud transformation initiatives, and continuous performance optimization in a fast-paced, highly collaborative environment.

What You’ll Do

• Manage and optimize Oracle, PostgreSQL, Aurora, AWS RDS, and Exadata database environments to ensure performance, reliability, and availability.
• Lead database operationalization initiatives including automation, observability, resiliency, backup, recovery, replication, and disaster recovery strategies.
• Support and influence cloud migration programs from Oracle on-premises environments to AWS-based Oracle and Aurora PostgreSQL platforms.
• Implement CI/CD pipelines, Infrastructure as Code practices, and intelligent automation to streamline deployment and operational processes.
• Collaborate cross-functionally with engineering, product, and support teams while participating in rotating on-call production support activities.

What We’re Looking For

• Strong hands-on experience managing Oracle Exadata, AWS RDS, Oracle, and Aurora PostgreSQL database environments.
• Expertise in AWS technologies including EC2, S3, Aurora, Redshift, AWS DMS, and AWS Schema Conversion Tool (SCT).
• Deep understanding of database architecture, SQL tuning, PL/SQL, performance optimization, backup and recovery strategies, and high-availability design.
• Experience with DevOps methodologies, container platforms such as Kubernetes and Docker, and Infrastructure as Code tools including Terraform, CloudFormation, and Ansible.
• Excellent communication, collaboration, and technical documentation skills, with the ability to work effectively across business and technical teams.

Bonus Points For

• AWS Certified Database – Specialty certification.
• AWS Certified Data Engineer or AWS Certified Solutions Architect certification.
• Oracle Cloud or Oracle Database certifications.
• Experience mentoring technical teams and driving operational best practices.
• Previous experience supporting large-scale distributed production environments in financial services or highly regulated industries.

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions.
• Work in a collaborative, flat, and entrepreneurial consulting culture.
• Access continuous learning, training, and industry certifications.
• Be part of a team shaping the future of digital financial services.
• Help shape the future of digital transformation across FS & Energy.

Benefits

• Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment.
• Retirement Savings Program – RRSP with optional employer matching contributions.
• Virtual Health Care and Employee & Family Assistance Program available to employees and dependents.
• Enhanced parental leave benefits, wellness reimbursement, and new parent support programs.
• Business Coach from Day 1 with continuous learning and development opportunities.

Inclusion at Capco

We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

Use of Artificial Intelligence in Talent Acquisition

At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination.

AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.

Why This Role Is Open

We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.

#LI-hybrid

About GlossGenius

GlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. 

Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.

About the Role

As we continue to scale, we’re strengthening our Data Engineering team. The primary focus of this role is to reimagine the data infrastructure to support our AI platform. This transformation will be critical to the success of our future products, and vital in delivering value to our 100,000+ business owners

You must be commutable to our NYC or SF headquarters. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.

What You’ll Do:

As an Software Engineer, Data Platform, you'll be both a hands-on technical expert and a strategic leader. You'll drive the design of core data models and pipelines in our Snowflake and Clickhouse lakehouse, setting the standards for quality, reliability, and scalability across the platform.

You'll own end-to-end solutions—from architecture and implementation to operations and optimization—while helping guide the long-term direction of GlossGenius' data ecosystem. You'll collaborate across teams to turn complex business problems into robust data solutions, mentor engineers to help them grow and deliver at a higher level, and help the team evolve toward a fully governed lakehouse with fine-grained access controls and consistent lineage.

• Design and implement core data models and pipelines that power analytics, ML, and product experiences
• Implement modern data lake orchestration patterns, including medallion architectures
• Architect and evolve a scalable, cost-efficient, and reliable lakehouse foundation using Snowflake, Clickhouse, and orchestration tools
• Define best practices and technical standards that improve data quality, governance, and performance across teams
• Mentor engineers and foster a culture of ownership, operational excellence, and continuous learning
• Shape the long-term technical vision and roadmap for GlossGenius' data platform

What We’re Looking For

• 5+ years of experience in data engineering, with a strong background in data architecture, data modeling, and distributed data systems
• Deep expertise in modern lakehouse technologies such as Snowflake and Clickhouse
• Experience implementing modern data orchestration patterns for big data use-cases, including batch and streaming workloads
• Advanced proficiency in SQL and Python or Scala, including performance optimization and large-scale ETL design
• Familiarity with AI/ML workflows and the data infrastructure that supports them, you understand what it takes to move data from raw ingestion to model-ready, and ideally have experience building pipelines that feed or serve ML models in production
• Demonstrated ability to lead technical initiatives, set standards, and influence decisions across teams
• Comfort owning systems end-to-end, including monitoring, reliability, and cost management
• Excellent communication skills with the ability to translate technical trade-offs to both engineers and non-technical stakeholders

Your role
As an analytics engineer, you’ll be an integral part of our data analysis and QA team, providing essential data support for our cutting-edge Agentic AI initiatives, specifically with ASR and NLP teams. A key focus will be on leveraging data analysis to identify and drive optimization of the conversational flows and underlying data infrastructure for agentic voice and chat solutions. You will actively seek opportunities to improve the team’s productivity and workflow through automation and process optimization, including implementing automated QA for our agentic systems.

This position reports to the manager of the Data Analysis and QA team and has the opportunity to be based in our Vancouver, Canada Office.

What you’ll do 

• You will work closely with other Agentic AI teams to test and evaluate our Agentic voice and chat solutions.
• You will design and implement data logging and monitoring strategies to capture key analytical insights.
• You will utilize data analysis to identify areas for optimization in the voice bot's conversational flows and data pipeline.
• You will build and maintain data pipelines on Vertex AI pipelines. 
• You will work closely with the AI Platform team to build tooling for data science projects. 
• You will implement automation and processes to improve our workflow. 
• You will create and maintain dashboards (Tableau) and data pipelines (Dataform) that help drive product and business decisions.
• You will contribute to our continuous efforts to enforce data privacy and compliance. 
• You will collaborate with cross-functional teams, including AI, engineering, and product teams.

Skills you’ll bring 

• Bachelor's or Master’s degree in Computer Science, Software Engineering, or related fields.
• 1 - 3 years of working experience with software engineering or data engineering projects. 
• 1 - 3 years of experience with Python, working with GCP, including storage, BigQuery, Compute, Kubernetes, or similar.
• 1 - 3 years of experience with SQL, able to optimize complex SQL queries and build data pipelines. 
• Experience with BI tools such as Tableau. 
• Experience analyzing the performance of conversational AI systems (e.g., voice bots, chatbots) and collaborating with cross-functional teams (AI, Product) on data-driven improvements.
• Experience working with popular LLM frameworks.
• Strong problem-solving and analytical abilities, with the capacity to handle complex technical and analytical problems.

Burson is looking for an Assistant Consultant with specialization in Influencer Marketing to work across iconic beauty, retail and CPG brands. As a part of WPP Onefluence, you’ll be joining a full-service network with the most sophisticated influencer expertise around the globe to meet client scale.  

Influencer marketing is a core piece of our business, and we are seeking someone who is as passionate about this world as we are. We’re looking for candidates who are social first, tapped in, and passionate about beauty & retail. 

Here’s what you’d be doing: 

• Conduct identification, vetting and outreach of on-brand and campaign-relevant influencers for paid collaborations and seeding or event activations, based on strategic plan development and in collaboration with the senior team & clients
• For paid influencer partnerships, support with negotiation, project management and measurement, based on strategic plan development from the senior team & clients
• Manage end-to-end execution of seeding and event campaigns, including outreach, queries, strategic decisions for engagement/optimization and content monitoring 
• Collaborate with the team on monitoring and compliance across all activities
• Account depending, responsible for developing and/or providing input into campaign reports by tracking and optimizing organic and paid influencer content, along with analyzing to provide actionable insights and opportunities
• Keep on top of emerging social trends, platforms, technologies, and influencers in the Canadian market
• Carry out social media listening and research to identify trends in online conversations and to pinpoint key influencers 

What you’ll need to get here: 

• A minimum of 1-2 years of experience in Influencer, PR, Digital, Content or Brand Marketing agencies
• Ability to utilize metrics and insights from various social platforms including Facebook, Instagram, TikTok, YouTube, Pinterest, and other emerging channels for optimization and future plan recommendations
• Clear understanding of the influencer marketing landscape, the importance and role of influencer marketing and best practices
• Strong knowledge of the influencer marketing landscape in Canada
• Experience utilizing influencer identification and vetting systems like CreatorIQ, Traackr or in-platform tools
• Ability to effectively communicate information and ideas in written and verbal format  
• Flawless organizational skills and keen attention to detail to maintain client service excellence
• Ability to prioritize and manage high volumes of requests
• Excellent written and verbal communications skills
• Creative thinker and problem solver
• Familiarity with Adobe Creative Suite (Photoshop, Illustrator) is a plus 

What else is in it for you? 

• Full health benefits package—including paid time off, schedule flexibility, and more
• Dynamic in office experience where collaboration and peer-to-peer interaction are prioritized in a new, technologically advanced space in downtown Toronto/Montreal
• Strong leadership with a focus on entrepreneurial thinking, mentoring, learning + development to help you grow, expand your skills and become your professional best
• A passionate, smart, fun, and creative culture 

#LI-YA1 

More about the role:

Burson is looking for an additional Senior Consultant with specialization in Influencer Marketing to work across iconic beauty, retail and CPG brands. As a part of WPP Onefluence, you’ll be joining a a full-service network with the most sophisticated influencer expertise around the globe to meet client scale.  

Influencer marketing is a core piece of our business, and we are seeking someone who is as passionate about this world as we are. We’re looking for candidates that are social first, tapped in, and passionate about consumer brands. 

Here’s what you’d be doing: 

• Overseeing and conducting identification, vetting and outreach of on-brand and campaign relevant influencers for paid collaborations and long-term partnerships, based on strategic plan development from senior team & clients
• Manage all negotiation, project management and measurement of influencer programs with a focus on paid collaborations and long-term partnerships, based on strategic plan development from senior team & clients
• Establish and maintain relationships with key contacts within the influencer space
• Lead day-to-day client relationships by becoming a trusted, go-to collaborator
• Thoughtful and strategic approach to executing multi-platform influencer programs by leveraging trends and data driven insights to integrate with wider PR objectives
• Collaborate with team on monitoring and compliance across all activities
• Account depending, responsible for developing and/or providing input into campaign reports by tracking and optimizing organic and paid influencer content, along with analyzing to provide actionable insights and opportunities
• Keeping on top of emerging social trends, platforms, technologies, and influencers in the Canadian market
• Carrying out social media listening and research to identify trends in online conversations and to pinpoint relevant influencers
• In partnership with senior leads, educates and shares knowledge with teams on trends and best practices 

What you’ll need to get here: 

• A minimum of 3-5 years’ experience in end-to-end influencer relations and project management, with a background in PR, Social or Digital agencies
• Existing relationships Canadian influencers and agencies with a proven ability to develop meaningful influencer relationships that result in authentic story-telling that drive impact
• Ability to utilize metrics and insights from various social platforms including Facebook, Instagram, TikTok, YouTube, Pinterest, and other emerging channels for optimization and future plan recommendations
• Clear understanding of the influencer marketing landscape, the importance and role of influencer marketing and best practices
• Experience negotiating partnership agreements
• Experience utilizing influencer identification and vetting systems like CreatorIQ, Traackr or in-platform tools
• Ability to effectively communicate information and ideas in written and verbal format  
• Flawless organizational skills and keen attention to detail to maintain client service excellence
• Ability to prioritize and manage high volumes of requests
• Excellent written and verbal communications skills
• Creative thinker and problem solver
• Familiarity with Adobe Creative Suite (Photoshop, Illustrator) is a plus 

What else is in it for you?

• Full health benefits package—including paid time off, schedule flexibility, and more 
• Dynamic in office experience where collaboration and peer-to-peer interaction are prioritized in a new, technoglogically advanced space in downtown Toronto
• Strong leadership with a focus on entrepreneurial thinking, mentoring, learning + development to help you grow, expand your skills and become your professional best
• A passionate, smart, fun, and creative culture 

#LI-YA1

More about the role:

Burson Canada is looking for a Senior Consultant to join our Corporate Affairs team in Toronto. This is an exciting opportunity to play a key role in developing and delivering strategic communications programs for leading organizations across corporate, financial, professional services, industrial, and technology sectors.

The ideal candidate is a strong strategic thinker with demonstrated experience counseling clients, leading integrated campaigns, and managing complex, multi-stakeholder projects. You bring excellent judgment, a proactive mindset, and the ability to translate business needs into compelling, high-impact communications strategies. You thrive in fast-paced environments, collaborate naturally, and have a genuine passion for corporate reputation, media relations, and stakeholder communications.

We’re looking for exceptional talent with curiosity, drive, and a commitment to excellence. If this sounds like you, we’d love to talk.

What You’ll Do

Strategic Counsel & Client Leadership

• Act as a day-to-day strategic partner to clients, providing thoughtful counsel on corporate reputation, issues, stakeholder communications, and media strategy.
• Lead the development and execution of integrated communications programs aligned with client business goals and reputation priorities.
• Anticipate client needs, identify risks, and proactively recommend strategic solutions.

Media Relations & Story Development

• Lead earned media strategy, including narrative development, story opportunities, media outreach, and interview facilitation.
• Build and maintain strong relationships with key reporters across business, corporate, financial, and sector-specific media.
• Draft and oversee high-quality written materials, including key messages, media statements, advisories, thought leadership, briefing notes, and releases.

Project & Team Management

• Manage complex workstreams, ensuring high-quality deliverables, strong integration across teams, and seamless project execution.
• Develop workback schedules, oversee timelines and budgets, and ensure clarity across internal and client teams.
• Provide guidance, feedback, and mentorship to Consultants and Coordinators; help strengthen overall team performance and growth.

Digital & Integrated Communications

• Work closely with digital and creative teams to develop integrated communications plans (paid, owned, earned) that strengthen corporate reputation.
• Guide social and digital content development, ensuring alignment with corporate narratives and campaign goals.

Insights, Measurement & Reporting

• Oversee tracking, analytics, and reporting for client programs, translating data into insights and actionable recommendations.
• Identify opportunities for optimization, efficiencies, and ongoing improvement.

Business Development

• Lead or support new business initiatives, including proposal development, insights gathering, narrative creation, and pitch participation.
• Identify organic growth opportunities within existing accounts by understanding client needs and connecting them to Burson’s specialties.

What You’ll Need

• Post-secondary degree or post-graduate certificate in communications, public relations, journalism, political science, business, or related field—or equivalent experience.
• 5 to 7+ years of experience in corporate communications, public relations, issues management, public affairs, or a related advisory function.
• Demonstrated success leading integrated communications programs and managing multi-channel campaigns.
• Strong experience with media relations, including pitching business, corporate, financial, and trade media.
• Excellent writing, editing, and storytelling skills across a range of corporate and executive communications materials.
• Deep understanding of digital and social platforms and how they integrate into strategic communications programs.
• Exceptional client management skills, including the ability to influence, problem-solve, and support high-stakes decision-making.
• Strong project management discipline, with the ability to oversee multiple workstreams and deliver high-quality work under tight deadlines.
• Collaborative, curious, and solutions-oriented mindset with a strong commitment to team culture and professional growth.

Overview

Instacart’s Canada Brand Partnerships team helps Consumer Packaged Goods (CPG) partners grow on our retail media platform by connecting their brands with high-intent shoppers. We’re hiring an Account Manager to join our Canada Account Management group in Toronto (open to remote across Canada) to own and grow a strategic book of CPG advertisers.

In this role, you will partner closely with Account Executives, Ads Operations, Measurement, and Product to maximize advertiser value, deliver measurable performance, and scale impactful programs. You’ll work on complex, data-rich problems at the intersection of e-commerce and advertising, collaborate with stakeholders across Instacart and our retailer network, and help shape how leading CPGs win on Instacart.

We’re operating in a fast-growing environment with evolving processes and ambitious goals. If you thrive in a high-velocity setting, enjoy rolling up your sleeves, and care deeply about driving results for customers and partners, this is an opportunity to make a meaningful impact.

About the Role

• Own a portfolio of Canadian CPG advertisers, serving as the primary point of contact to drive growth, retention, and long-term partnership value.
• Plan, launch, and optimize retail media campaigns across Instacart ad products; analyze performance to deliver data-backed recommendations that improve ROAS, incrementality, and category share.
• Identify and execute upsell and cross-sell opportunities, build business cases, and partner with Account Executives on renewals, expansions, and joint business planning.
• Lead regular performance reviews and Quarterly Business Reviews with senior client stakeholders, translating complex data into clear narratives and actionable roadmaps.
• Forecast pipeline and revenue, manage pacing and budgets, and ensure operational excellence in collaboration with Ads Operations, Measurement, and Finance.
• Advocate for client needs with Product and Engineering by synthesizing feedback and helping pilot new features that improve advertiser outcomes at scale.

About You

Minimum Qualifications

• 3+ years of experience in account management or client success within digital advertising, retail media, or e-commerce performance marketing.
• Proven track record managing a portfolio of advertisers and meeting or exceeding revenue, retention, and performance goals.
• Hands-on experience running end-to-end campaigns (planning, trafficking coordination, optimization, reporting) and leading QBRs or executive readouts.
• Proficiency with Excel/Google Sheets (pivot tables, lookups) and comfort interpreting large data sets to create clear, actionable insights.
• Effective communicator with experience influencing senior client stakeholders and collaborating cross-functionally with sales, operations, and analytics teams.
• Bachelor’s degree in Business, Marketing, Analytics, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience working with CPG advertisers and familiarity with retail media networks (e.g., Instacart Ads, Amazon Ads, Walmart Connect).
• Knowledge of performance marketing metrics (ROAS, CPA, incrementality) and experimentation methodologies.
• Exposure to data visualization or BI tools (e.g., Looker, Tableau) and comfort building client-facing dashboards.
• Working knowledge of SQL for exploratory analysis and performance deep dives.
• Bilingual English/French and experience supporting Canadian national and regional CPG stakeholders.

More about the role:

Are you looking to kick-start your communications career by working with some of the business’s smartest, most creative minds? Working at Burson means being part of a global network of thinkers, doers, and game-changers, where good people and exciting opportunities are plentiful.  
  
Burson is looking for an intern to work across our Consumer & Brand team.     

The successful candidate would join us in working with some of Canada's most recognizable brands . Our internships are designed for students enrolled in or recently graduated from related programs to give you hands-on experience working in a fast-paced agency setting. You’ll have the chance to work on client files across a variety of our services and practices, access senior talent, and participate in internal education and training programs.   

Our team is integrated, so our interns maybe be asked to  work closely with our account and specialist teams on Consumer & Brand, Corporate Communications and/or Health Comms, supporting various projects, including media relations, social/digital media, writing, monitoring and research.  

What you'll do:

• Be involved in developing client-facing deliverables 
• Media, & stakeholder outreach 
• Participate in brainstorms and internal strategic meetings 
• Track and share news and trends with the team and clients
• Create materials including media lists, media pitches, client reports, stakeholder maps, meeting agendas and summaries, , insight notes, measurement reports and more.   
• Monitor for media coverage,  social media conversation

Experience that contributes to success:

• Enrolled in or recently graduated from marketing, communication, public relations or related programs
• Strong time management skills, with experience in multi-tasking, prioritizing competing demands, and meeting deadlines 
• High attention to detail 
• Eagerness to learn and drive to take initiative 
• Active consumer of media and social media, with a passion for networking and staying on top of trends   

#LI-MA1

We are seeking a motivated and detail-oriented Analyst Relations Advisor to join our dynamic marketing team. In this role, you will help execute strategies to build positive relationships with industry analysts and drive awareness of our company's products across the markets that Boomi’s platform is in. Serving as a crucial bridge between foundational AR operations and broader strategic goals, you will ensure the smooth coordination of evaluations, internal communications, and analyst engagements.

What You'll Do: 

• Coordinate Analyst Engagements: Schedule and coordinate analyst briefings, inquiries, and meetings to ensure analysts are kept informed about strategic initiatives, product launches, and market developments.
• Support Evaluation Cycles: Assist in coordinating major analyst evaluations, such as the Gartner Magic Quadrant, Forrester Wave, and IDC MarketScape, by tracking deadlines, deliverables, and organizing briefing materials.
• Create and Manage AR Communications: Draft internal newsletters summarizing key analyst insights and maintain the internal AR portal or knowledge hub (e.g., on Highspot) to communicate AR activities and business impact.
• Conduct Analyst & Market Research: Research analyst firms, compile analyst profiles, and track analyst commentary on competitors and industry trends to support engagement planning.
• Track and Report: Monitor analyst research to track coverage, interactions, and sentiment, providing regular updates to key stakeholders.
• Event Support: Assist in planning and executing analyst events, including conferences, briefings, and webinars.
• Prepare stakeholders for analyst engagements: Develop briefing documents and talking points for executives/SMEs ahead of analyst calls, ensuring alignment on key messages, positioning and topics to avoid.

Requirements:

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 3-5 years of experience in analyst relations, public relations, communications, or a related field within the technology industry.
• Strong organizational and project management skills, with the ability to track deliverables and manage multiple projects simultaneously.
• Excellent written and verbal communication skills, capable of distilling key insights, communicating effectively and building rapport with both analysts and internal teams.
• Analytical mindset with an interest in technology, industry trends, or competitive intelligence.
• Proficiency in productivity tools (Google Workspace, Microsoft Office, Slack) and familiarity with analyst relations tools and platforms (e.g., ARInsights).
• Willingness to travel to support analyst events, industry conferences and in-person briefings as needed (approx. 2-4 times per year).

Preferred Qualifications:

• Experience working directly with major analyst firms such as Gartner, Forrester, and IDC.
• Understanding of the enterprise software or SaaS landscape.
• Background in product marketing, corporate communications, or competitive analysis.
• Familiarity with social media engagement strategies regarding analysts and influencers.
• Familiarity with AI-powered productivity tools (i.e. ChatGPT, Claude, Gemini)

Compensation 

Boomi is committed to fair and equitable compensation practices. Base compensation for this position ranges from $99,000 - $125,000 CAD annually + applicable bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.

More about the role:

Hill & Knowlton, a Burson Company, Canada’s leading strategic communications and public affairs consultancy, is looking for a passionate and high-performing health-focused Senior Consultant to join our growing Public Affairs team in Toronto.

This role will allow you to work with some of the most important global and Canadian companies and non-profits in the health space, while also providing opportunities to work with a broad portfolio of clients across a range of other sectors, including technology, finance, transportation and energy. As a global agency offering a full spectrum of public affairs and communications expertise, as part of our team you will also be exposed to – and may get to work on – diverse other services and specialties, on projects in Canada and beyond. We are looking for not only incredible talent but also great attitude, energy and passion for H&K and our clients.

The position will be responsible for providing strategic government relations and advocacy counsel for a diverse portfolio of health clients, ensuring that client satisfaction is maintained at the highest level. You will apply strategic thinking and oversight to client programs, deploy the firm’s resources to achieve client objectives, monitor client projects on a day-to-day basis, and work as part of a team, supporting and networking with your peer group.

What you'll do:

Account Directors are leaders who love a challenge. You will be responsible for designing and executing public affairs programs on behalf of our clients, leading collaborative account teams while managing budgets to ensure both profitability and accountability. You will employ strategic thinking, strong interpersonal skills, and health and public affairs knowledge in all you do. More specifically, you will be:

• Creating and executing comprehensive stakeholder engagement, advocacy, communications, and government relations plans that support our health-focused clients’ business objectives
• Exercising creativity and problem-solving to devise innovative strategies to address complex client issues or public affairs challenges
• Leveraging existing relationships with an established network of health system stakeholders and government officials, developing additional contacts where needed to allow for expert analysis and insights into current policy priorities and political issues
• Crafting compelling, engaging, and well-informed messages and advocacy materials, including briefing notes, backgrounders, fact sheets, position papers, submissions, presentations, and responses to requests for proposals
• Counselling clients on government relations responses and messaging related to crises and issue developments
• Working in an integrated way with Sector Leads, Specialty Experts, and other leaders across the business to provide integrated support and service
• Providing mentorship and leadership to colleagues on account teams
• Measuring and reviewing the success of H&K programs for clients against stated goals
• Managing profitability of accounts and/or performance and utilization of account team

Experience that contributes to success:

• Minimum 7 to 10 years’  experience in a public affairs, communications, government, or political role
• Post-secondary degree in political science, public policy, communications, or similar program
• Demonstrated understanding of the provincial political environment and public policy process, as well as Canada’s health landscape and Ontario’s health system
• Established network of health stakeholder and government relationships
• Subject matter depth with strong working knowledge of the health sector, including policy, trends, and relevant stakeholders is preferred
• Proven ability to provide thoughtful insights and strategic recommendations based on a broad understanding based on the political and policy landscapes to achieve clients’ objectives with government stakeholders
• Outstanding verbal and written communications and presentation skills
• Client service mindset with the ability to establish, grow and maintain strong relationships with client contacts; ability to function as a trusted resource and counselor
• Strong project and budget management skills, ability to delegate and prioritize
• Entrepreneurial spirit motivated and able to identify and secure new business opportunities
• A collaborative approach to working with a high-performing team
• Agency experience is a considerable asset
• Experience in managing multiple client programs and budgets and leading account teams is an asset

#LI-MA1

Position Overview

We're seeking a highly motivated and analytical Senior, Tech Risk and AI Automation, to play a pivotal role in building an AI-first internal audit and risk function. This role is the first of its kind and an opportunity for an audit individual with a passion for technology and innovation to drive the future of assurance and risk through AI and automation. You will be at the forefront of our efforts to build and scale an industry-leading AI assurance program. While your initial focus will be on leveraging agentic AI to transform SOX testing, you'll have opportunities to impact cross-functional areas including security, platform regulatory risks and non-financial metrics. If you're eager to join a team that's shaping the future of risk and automation and influencing how mission-driven organizations operate, this is the perfect opportunity for you!

What You’ll Do

• Architect and scale our SOX compliance program by designing, developing, and maintaining AI-driven testing that enhances accuracy, provides real-time insights, and reduces manual overhead.
• Spearhead the testing of internal controls using agentic AI systems to identify and mitigate potential threats.
• Partner closely with Engineering, IT, and business teams to integrate our AI automation with internal systems, enabling end-to-end automated assurance workflows.
• Serve as a subject matter expert and champion for the use of AI and automation in risk management.
• Contribute to a culture of innovation and excellence within the Risk Advisory and Assurance team.

Who You Might Be

• An experienced professional with 2 to 4 years of experience in a Big 4 accounting firm, internal audit, and/or compliance function with a demonstrated passion for technology and automation.
• A subject matter expert with experience supporting SOX and/or security compliance testing in the technology industry, preferably platform companies.
• A self-motivated, results-oriented technology-first thinker with a proactive and creative approach to problem-solving. You seek "what could be" and are driven to build it.
• A collaborator with a strong work ethic and enthusiasm for learning, who thrives in a fast-paced, dynamic environment.

Knowledge, Skills, and Abilities

• Professional certifications such as CISA, CPA, CIA, and/or CISSP preferred
• Controls testing experience, including tech general controls, application controls, key reports, and integrations
• Ability to assess complex processes to identify risks and opportunities for automation
• Hands-on experience leveraging AI tools and prompting (i.e., Google AI suite, ChatGPT, specialized AI audit tools, etc)
• Critical thinker that can focus on solutions and comfortable with ambiguity
• Familiarity with programming languages (i.e., SQL and Python) preferred, but not required

Position Overview

We're seeking a highly motivated and analytical Senior, Tech Risk and AI Automation, to play a pivotal role in building an AI-first internal audit and risk function. This role is the first of its kind and an opportunity for an audit individual with a passion for technology and innovation to drive the future of assurance and risk through AI and automation. You will be at the forefront of our efforts to build and scale an industry-leading AI assurance program. While your initial focus will be on leveraging agentic AI to transform SOX testing, you'll have opportunities to impact cross-functional areas including security, platform regulatory risks and non-financial metrics. If you're eager to join a team that's shaping the future of risk and automation and influencing how mission-driven organizations operate, this is the perfect opportunity for you!

What You’ll Do

• Architect and scale our SOX compliance program by designing, developing, and maintaining AI-driven testing that enhances accuracy, provides real-time insights, and reduces manual overhead.
• Spearhead the testing of internal controls using agentic AI systems to identify and mitigate potential threats.
• Partner closely with Engineering, IT, and business teams to integrate our AI automation with internal systems, enabling end-to-end automated assurance workflows.
• Serve as a subject matter expert and champion for the use of AI and automation in risk management.
• Contribute to a culture of innovation and excellence within the Risk Advisory and Assurance team.

Who You Might Be

• An experienced professional with 2 to 4 years of experience in a Big 4 accounting firm, internal audit, and/or compliance function with a demonstrated passion for technology and automation.
• A subject matter expert with experience supporting SOX and/or security compliance testing in the technology industry, preferably platform companies.
• A self-motivated, results-oriented technology-first thinker with a proactive and creative approach to problem-solving. You seek "what could be" and are driven to build it.
• A collaborator with a strong work ethic and enthusiasm for learning, who thrives in a fast-paced, dynamic environment.

Knowledge, Skills, and Abilities

• Professional certifications such as CISA, CPA, CIA, and/or CISSP preferred
• Controls testing experience, including tech general controls, application controls, key reports, and integrations
• Ability to assess complex processes to identify risks and opportunities for automation
• Hands-on experience leveraging AI tools and prompting (i.e., Google AI suite, ChatGPT, specialized AI audit tools, etc)
• Critical thinker that can focus on solutions and comfortable with ambiguity
• Familiarity with programming languages (i.e., SQL and Python) preferred, but not required

Role Overview 

We are seeking an accomplished Principal Engineer to lead the technical architecture and evolution of our hybrid digital ecosystem. In this pivotal role, you will drive the strategic integration of multi-modal AI into our core infrastructure while architecting an omnichannel platform capable of supporting complex customer journeys. You will balance the adoption of proven third-party AI solutions (OpenAI, Anthropic) with the development of proprietary optimizations where they deliver a competitive advantage. As a technical leader, you will champion a vendor-agnostic, ethically grounded, and Privacy by Design approach to AI implementation.

Key Responsibilities

• Infrastructure Modernization: Lead the roadmap for migrating legacy data pipelines to AI-native architectures. You will design modern data orchestration solutions utilizing Apache Airflow, dbt, and Kafka to replace outdated batch processing with real-time, event-driven flows.
• AI-Native Web Transformation: Define the web infrastructure required for a high-agility ecosystem. Architect the evolution of our Headless CMS environments (AEM, Contentful) and modern frontend frameworks to enable automated page assembly and AI-driven UI components.
• Agentic Pipeline Development: Design and build autonomous pipelines that bridge the gap between design systems, automated component development, and publishing workflows.
• ML & Data Engineering Leadership: Establish standards for RAG, vector databases, and LLM orchestration. Provide architectural guidance for the seamless integration of AI capabilities across headless and omnichannel systems while ensuring consistency, performance, and security.
• Engineering Productivity: Champion the use of AI-assisted coding and engineering productivity tools such as Claude Code and Cursor to accelerate development cycles and optimize architectural decision-making.

Required Qualifications

• Experience: 8–10 years in software engineering, specializing in SaaS platform architecture and distributed systems design.
• Leadership & Advocacy: Excellence in technical diplomacy and stakeholder influence. Proven ability to translate complex AI/Data roadmaps into business value while mentoring senior teams and advocating for architectural best practices.
• Data Orchestration: Strong hands-on experience with Apache Airflow (or similar), Kafka, and dbt to support real-time AI applications.
• AI & Web Convergence: Proven expertise integrating LLMs into production web environments with a focus on agentic workflows and autonomous UI generation.
• Architectural Vision: Deep understanding of headless CMS, composable, and event-driven patterns that allow for programmatic content and UI generation.
• Modern Delivery: Experience with cloud-native technologies (AWS/GCP, Docker, Kubernetes) and a deep expertise in data privacy frameworks and AI ethics.

#LI-Hybrid

#P24079_3413893

Office Administrator

Be the welcoming and organizational anchor of Capco’s Toronto office, supporting a professional, inclusive, and well-run workplace every day.

The Role

We’re looking for an Office Administrator to join our team in Toronto. This role is on-site five days per week and plays a key part in creating a welcoming, well-organized, and high-performing office environment for employees, clients, and visitors. You’ll support front-of-house operations alongside facilities, events, and day-to-day office administration,

What You’ll Do

• Act as the first point of contact for the Toronto office, providing professional and welcoming experience for employees, visitors, and clients.
• Manage front desk operations including visitor registration, calls, inbox monitoring, access card issuance and deactivation in line with HR and IT processes.
• Coordinate office facilities and maintenance activities, working closely with building management, security teams, and external vendors.
• Manage the expenses and purchasing of kitchen supplies, snacks, beverages, and general office supplies
• Oversee daily office readiness including kitchen, meeting rooms, and shared spaces, ensuring alignment with Capco standards and health and safety requirements.
• Support internal meetings and office events, including room setup, catering coordination, AV readiness, and logistics for deliveries and breakdowns.

What We’re Looking For

• 1-3 years’ experience in office coordination, facilities, or workplace operations within a professional services or corporate environment (e.g. Banking, Finance, Law Firm, Consulting, Accounting, etc.).
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced, service-focused setting.
• Present a consistently professional, articulate, polished presence appropriate for a client-facing office setting.
• Excellent communication and interpersonal skills, with confidence engaging internal teams and external partners.
• High attention to detail and approach to problem-solving and office needs.
• Proficiency in Microsoft Office, including Outlook, Teams, Excel, and Word.

Bonus Points For

• Experience supporting office events, training sessions, or employee engagement initiatives.
• Familiarity with corporate credit card use, invoice checking, or basic financial administration.
• Health and safety knowledge and/or certification

Why Join Capco

• Gain exposure across office operations, working closely with HR, IT, Finance, and leadership teams.
• Work in a professional, inclusive environment where your contribution is valued.
• Play a visible role in shaping a positive and engaging workplace experience.

Inclusion at Capco

We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

Use of Artificial Intelligence in Talent Acquisition

At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination.

AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.

Why This Role Is Open

We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.

We’re looking for a Growth Marketing Manager (SEM and CRO) to own and scale our performance marketing engine across Google Ads, Microsoft Ads, pay-per-click review platforms (e.g., Capterra, Technology Advice), and high-intent organic search. You’ll be responsible for driving efficient, scalable growth across the full funnel—owning strategy, execution, and optimization for both paid and organic channels, with a strong experimentation mindset focused on improving conversion across key landing pages and the website.

This role is ideal for a data-driven marketer who is equally comfortable in keyword strategy, bid management, targeting, on-site conversion rate optimization (CRO), creative testing, and experiment design—and who can translate insights into clear stories and recommendations for marketing, cross-functional partners, and leadership.

Key Responsibilities

SEM

• Own SEM and PPC strategy across Google Ads, Microsoft Ads, and review sites with a focus on high-intent B2B demand.
• Lead keyword strategy (research, clustering, negatives) across core use cases, industries, and competitor terms.
• Manage bids, budgets, and pacing to hit targets for CPL, CVR, CAC, pipeline, and LTV.
• Continuously refine audience and geo targeting, including remarketing lists, customer lists, and intent-based segments.
• Own reporting on CPL, CVR, CAC, and pipeline contribution by channel, campaign, and segment in partnership with RevOps/MarOps.
• Build and maintain a structured experimentation roadmap across keywords, match types, bidding strategies, ad messaging, creative, and landing pages.

CRO

• Collaborate with content and brand to align organic and paid keyword priorities and ensure messaging consistency.
• Lead CRO (conversion rate optimization) across key pages. Define and prioritize experiments on landing pages (forms, CTAs, layouts, offers, social proof, etc).
• Run A/B and multivariate tests using appropriate tools; ensure clean setup, measurement, and statistical rigor.
• Partner with content, design, and web to implement winning variations and scale learnings.
• Own and improve session → lead CVR across high-intent pages (demo, product pages, core content).

AI, Automation & Tooling

• Use AI and automation to accelerate keyword research, ad copy/creative ideation, QA, and analysis.
• Leverage tools like Claude to pull insights from CRM, ad platforms, and internal docs to refine copy, reporting, and reduce manual ops work.

Cross-Functional Collaboration & Communication

• Partner with Product Marketing, Content, Brand, RevOps, and Sales to ensure lead quality, routing, and follow-up processes support performance goals.
• Turn performance and experiment results into clear, concise recommendations for the marketing team, cross functional partners, and leadership.

Must-Haves

• 3+ years B2B growth/performance marketing experience with deep SEM and SEO ownership.
• Hands-on management of Google Ads, Microsoft Ads, and review platforms
• Strong command of CPL, CVR, CAC, and pipeline, and how they connect across the funnel.
• Proven CRO impact: demonstrated wins improving session-to-lead conversion across paid search, PPC, and website.
• Meaningful experience designing, running, and interpreting experiments (A/B tests, structured trials).
• Highly data-driven; advanced comfort in ad platforms and analytics tools (GA, BI, CRM reporting).
• Experience in B2B SaaS or complex, high-ACV sales cycles.
• Familiarity with marketing automation and CRM (HubSpot, Salesforce) for closed-loop reporting.

Compensation

• Raleigh Hub: $100,000.00 - $120,000.00 base + annual bonus opportunity
• Toronto Hub: 85,000.00 - 100,000.00 CAD base + annual bonus opportunity

CRM Data & Analytics Lead
Toronto, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This is a 12 month fixed term employee contract.

This posting reflects an existing vacancy.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As a CRM Data & Analytics Lead, you will manage, analyze, and interpret customer data within a CRM system (Bluecore) to drive marketing, sales, and retention strategies. You will create reports and dashboards, ensure data integrity, segment audiences for campaigns, and provide actionable insights to improve customer experience and business growth.

WHAT YOU’LL DO:

• Data Analysis & Reporting: Create and maintain dashboards to monitor KPIs like customer engagement, sales pipelines, churn rates, and campaign performance.
• Data Integrity & Management: Clear, de-duplicate, and maintain CRM data accuracy, ensuring high-quality data for targeting.
• Customer Segmentation: Segment audiences for marketing campaigns to improve targeting and ROI.
• System Optimization: Configure CRM workflows and train users to maximize system adoption and efficiency.
• Strategic Insights: Analyze consumer behavior to identify upsell/cross-sell opportunities and improve retention

WHAT YOU BRING:

• Strong knowledge of SQL, Excel, and CRM platforms (e.g., Bluecore, Salesforce, HubSpot). 
• Experience with BI tools like Tableau, Power BI, or Looker to present data clearly.
• Ability to interpret complex data, apply statistical methods, and translate findings into business actions.
• Strong communication skills to work with marketing, sales, and IT teams

The anticipated annual salary range for this position is $90,000 - $115,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

WE OFFER

• A flexible, hybrid working policy.
• An excellent salary based on experience and equal pay policies.
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for a Patient Experience Representative to join our growing team! based out of our Vancouver Head Office. 

This is a crucial role for our Patient Experience team - you will support sales, patient care and retention efforts by assisting with incoming inquiries and requests. As a Patient Experience Representative in a company that values patient experience, you will play a key role in shaping and improving the patient experience, providing exceptional customer service to patients and ensuring they have a positive experience. Our patients’ well-being is our top priority! 

This is a 6-month contract role with the potential for extension or conversion to full-time, depending on business needs and performance. This position follows a hybrid schedule, with in-office work required once per week at our Vancouver Office (V6B 6A7).

To succeed in this role, you must be highly customer-focused and have a strong understanding of patients' needs and preferences. You should be comfortable working in a fast-paced startup environment and be able to prioritize competing demands. Strong communication and interpersonal skills are essential, as is the ability to analyze data and use it to inform decision-making.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

• Provide excellent customer service to patients through various phone, email, and chat channels.
• Respond to inquiries and resolve patient issues (patients and physicians) in a timely and professional manner.
• Educate patients on the organization's services, policies, and procedures.
• Assist patients with account setup and management, including login issues, password resets, and billing questions.
• Escalate complex issues to appropriate departments for resolution.
• Maintain accurate records of patient interactions and follow up on outstanding issues.
• Identify opportunities to improve patient satisfaction and retention.
• Participate in training and professional development activities to stay up-to-date on company products and services.
• Collaborate with other departments, such as sales and marketing, to provide a seamless patient experience.
• Assist in scheduling patient appointments for scans 
• Guide patients with their medical intake forms and troubleshoot related issues
• Act as a primary contact to manage and resolve incoming complaints with products or services 
• Remain calm and use supportive language when dealing with upset patients and stressful situations
• Engage in new patient calls and milestone patient retention calls
• Use established systems and structures to record and report on patient satisfaction
• Have a willingness to take on other tasks and projects as they arise

What You’ll Bring

• Industry experience in customer support, service, and success is an asset
• You’re self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
• You’re reliable and self-motivated - excited by fast-paced work, and can work well under pressure
• Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
• Excellent written and verbal communication skills - interpersonal and collaborative skills
• Ability to multitask and prioritize in a fast-paced environment.
• Professionalism - you will personify the welcoming face of our clinics and services
• Understanding and exhibiting a high emphasis on patient privacy and confidentiality 
• Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount.
• Ability to work flexible hours, including weekends and holidays.
• You’re passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements 

Our Values 

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• The hourly rate for this role ranges from $25-$30 in local currency depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for a Patient Experience Representative to join our growing team! based out of our Vancouver Head Office or Toronto Office. 

This is a crucial role for our Patient Experience team - you will support sales, patient care and retention efforts by assisting with incoming inquiries and requests. As a Patient Experience Representative in a company that values patient experience, you will play a key role in shaping and improving the patient experience, providing exceptional customer service to patients and ensuring they have a positive experience. Our patients’ well-being is our top priority! 

This is a 6-month contract role with the potential for extension or conversion to full-time, depending on business needs and performance. This position follows a hybrid schedule, with in-office work required once per week at our Vancouver Office  (V6B 6A7).

To succeed in this role, you must be highly customer-focused and have a strong understanding of patients' needs and preferences. You should be comfortable working in a fast-paced startup environment and be able to prioritize competing demands. Strong communication and interpersonal skills are essential, as is the ability to analyze data and use it to inform decision-making.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

• Provide excellent customer service to patients through various phone, email, and chat channels.
• Respond to inquiries and resolve patient issues (patients and physicians) in a timely and professional manner.
• Educate patients on the organization's services, policies, and procedures.
• Assist patients with account setup and management, including login issues, password resets, and billing questions.
• Escalate complex issues to appropriate departments for resolution.
• Maintain accurate records of patient interactions and follow up on outstanding issues.
• Identify opportunities to improve patient satisfaction and retention.
• Participate in training and professional development activities to stay up-to-date on company products and services.
• Collaborate with other departments, such as sales and marketing, to provide a seamless patient experience.
• Assist in scheduling patient appointments for scans 
• Guide patients with their medical intake forms and troubleshoot related issues
• Act as a primary contact to manage and resolve incoming complaints with products or services 
• Remain calm and use supportive language when dealing with upset patients and stressful situations
• Engage in new patient calls and milestone patient retention calls
• Use established systems and structures to record and report on patient satisfaction
• Have a willingness to take on other tasks and projects as they arise

What You’ll Bring

• Industry experience in customer support, service, and success is an asset
• You’re self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
• You’re reliable and self-motivated - excited by fast-paced work, and can work well under pressure
• Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
• Excellent written and verbal communication skills - interpersonal and collaborative skills
• Ability to multitask and prioritize in a fast-paced environment.
• Professionalism - you will personify the welcoming face of our clinics and services
• Understanding and exhibiting a high emphasis on patient privacy and confidentiality 
• Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount.
• Ability to work flexible hours, including weekends and holidays.
• You’re passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements 

Our Values 

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• The hourly rate for this role ranges from $25-$30 in local currency depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

We’re hiring a Senior Manager to own and scale the business systems and workflows that power our Customer Support and Customer Success teams.

This role is focused on support operations — designing case management workflows, SLAs, routing, and automation to drive a consistent, high-quality customer experience at scale.  You’ll combine hands-on system ownership with process design and team leadership.

What You’ll Do

• Drive systems and process changes across Customer Success, prioritizing initiatives based on business impact and operational needs
• Own the design and evolution of Customer Success workflows, including case management, prioritization, routing, and escalation models within Salesforce, ensuring scalable operations and strong customer outcomes.
• Lead the evolution of contact centre tooling (e.g., Salesforce Omni-Channel, Amazon Connect) to support scalable, high-performing Customer Success teams
• Drive automation and process improvements to reduce manual effort and improve consistency across the customer lifecycle
• Lead cross-functional initiatives with Customer Success, Product, Engineering, Data, and Internal Systems
• Lead and develop the CS Optimization team, including prioritization, roadmap ownership, and systems governance

What You Bring

• 7+ years of experience in Customer Success Operations, Customer Operations, or CS Systems roles
• Proven experience owning and evolving Customer Success systems and workflows at scale
• Strong process design and systems thinking, with the ability to design scalable, end-to-end customer workflows and operating models
• Hands-on experience working within CRM platforms, including building and optimizing workflows, automation, permissions, and case management
• Salesforce Administrator certification
• Experience defining and improving prioritization, routing, and escalation models, and driving operational performance and efficiency
• Ability to translate business and operational needs into durable system and process solutions
• Experience leading cross-functional systems initiatives, influencing stakeholders, and driving change without direct authority
• Experience leading teams, including prioritization, roadmap ownership, and systems governance

TouchBistro is looking for a strategic, hands-on leader to own how Customer Success operates at scale.

This is not a traditional CS Ops role. You’ll own the systems, data, and AI that power how we onboard, support, retain, and grow our customers — and evolve it into a more intelligent, automated operating model. You’ll sit at the intersection of Customer Success, Product, Engineering, and Data — turning workflows into scalable systems and insight into action.

Location: Toronto (Hybrid — 2 days/week in office)

Your Impact

Build a scalable CS operating system

• Design and evolve workflows across onboarding, billing ops, support, and retention
• Own and unify our CS tech stack (Salesforce, support tools, WFM, analytics)
• Improve how frontline teams operate — faster, simpler, more effective

Turn data into decisions

• Own the Customer Success data ecosystem and reporting strategy
• Ensure clean, reliable data across systems
• Move reporting beyond dashboards into actionable insights that drive retention and performance

Embed AI into how we work

• Lead the evolution of AI across Customer Success (agent assist, automation, self-service)
• Ensure AI is embedded into real workflows and driving measurable impact
• Shift operations from reactive to proactive

Lead systems, strategy, and execution

• Lead CS systems, data, and AI initiatives 
• Partner cross-functionally with Product and Engineering
• Define priorities and drive execution against the highest-impact opportunities

What You Bring

• 10+ years in Customer Success Operations, RevOps, or Systems leadership
• Deep experience owning end-to-end CS technology ecosystems
• Strong Salesforce expertise (Service Cloud required; technical depth strongly preferred)
• Proven ability to design systems aligned to real operational workflows
• Experience working with data, analytics, and reporting ecosystems
• AI/automation in business operations (practical application > theory)
• Strong business acumen — understands how CS drives retention and revenue
• Ability to prioritize for impact and cut through complexity
• Comfortable in a hybrid work schedule.

What Success Looks Like

• Systems are connected, scalable, and trusted by teams
• Data drives clear, confident decisions
• AI is embedded into daily workflows
• Customer Success operates proactively, not reactively

About the Team

We build enterprise software that helps organizations optimize sales performance, enabling go-to-market agility. Our engineering organization includes multiple product application teams responsible for delivering core customer-facing capabilities. We are seeking Staff Backend Engineers to join our application teams. You’ll work alongside other staff, senior, and early-career engineers to define, evolve, and scale the systems that power enterprise-grade product workflows. This is an opportunity to influence both technical direction and product direction. We are low on meetings, high on accountability. Most of the team are in EST time zone but we have a few located in AST, PST and Central as well.

What you’ll be doing

You will play a critical role in the continued evolution of our application stack. You will lead development efforts for complex backend capabilities and serve as a technical example in system design, code quality, and long-term maintainability. You’ll operate at the intersection of data modelling, business logic, and enterprise scale reliability.

As a Staff Engineer, you are expected to operate with a high degree of ownership and trust. This includes proactively identifying architectural risks, surfacing edge cases or constraints others may not see, and advocating for improvements that strengthen the long-term integrity of the system. We value engineers who bring forward thoughtful perspectives - even when they challenge assumptions - and who help the team see around corners.

You will:

• Design and evolve backend services that power product workflows.
• Architect data models representing hierarchical & graph structures, relationships, and large-scale enterprise datasets.
• Build deterministic, reliable systems that allow customers to reason clearly about their data.
• Drive architectural decisions that balance extensibility, performance, and operational simplicity.
• Improve observability, testing strategy, and production reliability across backend services.
• Partner closely with Product to translate nuanced business requirements into clean, scalable designs.
• Mentor engineers across levels and help raise the bar for backend engineering standards.
• Use, and demonstrate using, AI tooling to improve implementation velocity while thoughtfully investing in technical and product specifications

What We're Looking for:

• Significant experience designing and building complex backend systems in production environments.
• Demonstrated ability to surface unarticulated risks, propose alternative approaches, and advocate for architectural improvements with sound technical reasoning.
• Expertise in at least one production-grade backend language (e.g., Python, Java, Kotlin, Go, C#, etc.).
• Strong foundation in relational schema design, data modelling, and SQL.
• Experience working with hierarchical, graph-like, or relationship-heavy data structures.
• Familiarity with graph databases or graph-based modelling concepts is a strong plus.
• Excellent written and verbal communication skills.
• A track record of improving scalability, reliability, and observability in distributed or data-intensive systems.
• A desire to influence architecture and product direction - not just implement tickets.
• Thrive in a collaborative, detail-oriented environment across Engineering, Product, and Analytics.

Nice to have:

• Experience building SaaS products serving mid-market or enterprise customers.
• Experience building rule-driven systems, validation workflows, or approval/governance platforms.
• Familiarity with AWS-based infrastructure and Kubernetes.
• Exposure to Sales Performance Management (SPM), RevOps, Incentive Compensation (ICM), or related domains. ****

Technologies we use

Frontend: JavaScript, React, TypeScript

Backend: Java/Springboot, Django, Postgres

Infrastructure: AWS, Docker

What success looks like: 30/60/90 days

First 30 days

You’ll focus on building deep context across the product domain, backend architecture, and the data models that power Forma’s platform.

By the end of your first 30 days, you will have:

• Developed a strong understanding of Forma.ai’s product, customers, and sales performance domain.
• Built a clear mental model of the backend architecture, core services, and data flows across the system.
• Gained familiarity with key data models, including hierarchical structures, relationships, and workflow-driven entities.
• Set up your development environment and become comfortable navigating the codebase, services, and infrastructure.
• Learned the team’s engineering practices around testing, observability, deployment, and reliability.
• Built relationships with engineering, product, and analytics partners.
• Contributed to technical discussions, asking thoughtful questions and identifying early areas of complexity or risk.
• Shipped small but meaningful improvements or fixes to build familiarity with the system.
• Started identifying opportunities to improve data modeling, system clarity, or backend reliability.

First 60 days

You’ll begin owning meaningful backend systems and influencing technical decisions.

By the end of your first 60 days, you will have:

• Taken ownership of a significant backend component, service, or workflow.
• Designed and delivered well-structured, maintainable backend code aligned with system standards.
• Partnered closely with Product to translate complex business requirements into scalable backend designs.
• Demonstrated strong judgment in data modeling, especially around relationships, hierarchy, and workflow representation.
• Identified and surfaced architectural risks, edge cases, or inconsistencies in existing systems.
• Proposed and, where appropriate, implemented improvements to backend architecture, data models, or service boundaries.
• Contributed to improvements in observability, testing, and production reliability.
• Participated actively in code reviews and technical design discussions, raising the bar for quality and clarity.
• Begun mentoring or supporting other engineers in areas of strength.
• Built enough system context to make informed tradeoffs between performance, extensibility, and simplicity.

First 90 days

You’ll be operating as a trusted technical leader across backend systems.

By the end of your first 90 days, you will have:

• Led the design and delivery of a complex backend initiative spanning multiple services or domains.
• Introduced or significantly improved core data models, system architecture, or workflow handling.
• Demonstrated the ability to anticipate and mitigate long-term architectural risks.
• Influenced technical direction through clear, well-reasoned proposals and design decisions.
• Improved the reliability, observability, or scalability of critical backend systems.
• Established strong working relationships across Engineering, Product, and Analytics.
• Elevated engineering standards through mentorship, design reviews, and technical guidance.
• Helped the team better reason about complex, data-intensive workflows through clearer system design.
• Identified and begun executing on longer-term backend investments that improve system integrity and developer velocity.
• Demonstrated clear impact on both system quality and the team’s ability to deliver confidently at scale.

Additional Job Info:

• This position is for an existing vacancy

What is The Role

Elastic's Portfolio Product Marketing team is seeking a Senior Portfolio Product Marketing Manager — one of the  team's primary operators and one of its most consequential hires. Reporting to the Director of Portfolio Product Marketing, this role will transform vision into execution: owning Elastic's portfolio-level story, driving cross portfolio creative initiatives, and ensuring that nothing lives as a strategy deck when it should be in market.
This is a portfolio-level role. You will not own a single product, solution, or use case. You will own the breadth of Elastic's portfilio story — across search, observability, and security — and the narrative platform that ties it together into something the market can understand, remember, and choose.
We are looking for a rare profile: a senior strategist who is also a relentless executor. Someone who has done the work of building positioning and messaging at portfolio scale, who can walk into a room with the CEO and hold their own, and who can write a narrative arc, corporate overview, or keynote storyline with equal facility. You will bring a body of work that demonstrates both the strategic depth and the creative standard this team demands.

What You Will Be Doing

• Portfolio Positioning & Messaging
  - Own Elastic's portfolio-level positioning and messaging — the architecture that spans search, observability, and security and makes the whole greater than the sum of its parts.
  - Develop and maintain the master message platform: the POV, proof points, and category language that PR, AR, sales, and the broader marketing organization draw from.
  - Partner with product marketing, analyst relations, and PR to ensure Elastic's category framing is consistent from analyst briefings to press pitches to sales conversations.
• Go-to-Market Execution
  - Lead the go-to-market narrative for major platform moments — launches, announcements, and strategic pivots — ensuring every asset, audience, and channel touchpoint tells a coherent and compelling story.
  - Serve as the primary operational driver of the Portfolio Product Marketing team: own the editorial calendar, manage cross-functional workstreams, and move projects from brief to delivery with pace and precision.
  - Partner with demand generation to ensure campaigns are anchored in the right portfolio narrative and carry a creative standard that builds brand alongside pipeline.
  - Develop sales enablement materials — narratives, positioning frameworks, competitive guides — that give the field the story and the tools to win.
• Storytelling & Creative
  - Build and own the portfolio-level story: origin, differentiation, vision, and the human context that makes Elastic's platform feel distinct and worth choosing.
  - Reimagine customer stories from metric summaries into genuine narratives — the kind that make other organizations want what those customers have.
  - Develop thought leadership content and executive POV that earns attention from technical decision-makers and executives and earns Elastic a seat in conversations it is not yet part of.
  - Set and uphold the creative standard for everything the team produces — from keynote narrative to campaign concept to long-form content.
• Executive & Cross-functional Engagement
  - Work directly with Elastic's senior leadership to develop and refine the executive POV platform — the perspectives, proof points, and frameworks that make the CEO and senior leaders genuinely compelling in press interviews, analyst briefings, and on stage.
  - Build and maintain trusted relationships across product, engineering, sales, demand generation, PR, AR, and events — operating with influence rather than authority and getting great work done through collaboration.
  - Present strategy and creative recommendations to executive stakeholders with clarity, confidence, and conviction.

What You Bring 

• 8+ years of product marketing experience in B2B technology, with meaningful time at the platform or portfolio level — you have owned a platform narrative, not just supported one
• A demonstrable track record of building positioning and messaging that changed how a market described a company or a category
• Exceptional storytelling ability — on paper, on stage, and in the room — with a portfolio of work that shows both strategic rigor and creative ambition (candidates will be asked to submit a portfolio / examples of past work)
• Proven ability to work directly with executive leadership: developing their POV, preparing them for high-stakes engagements, and holding your own in senior-level conversations
• Strong cross-functional operating instincts — you know how to build influence without authority and how to move fast through organizations that are complex
• Deep fluency in data, search, AI, and enterprise technology — you understand what customers are building with these tools and why it matters at a business level
• An execution-first orientation: you are the person who makes things happen, not the person who documents the plan and waits for others to act

Bonus Points

• Building or contributing to a brand narrative or messaging platform from the ground up
• Working in or alongside a creative strategy, brand, or corporate communications function
• Developing keynote narratives or executive presentation content for large-scale industry events
• Competitive strategy or analyst relations in enterprise infrastructure, data, or security markets

What You’ll Do

Reporting to the VP of Engineering, you will work closely with our Director of Privacy to design, implement, and operate the practical elements of our security posture. This includes areas like device management (MDM), authentication and access management, security-focused observability, and related tooling programs.

This is a hands-on role. Our security team is intentionally lean, so you’ll be directly involved in implementation, configuration, and ongoing operation, with support from our DevOps team when needed.

We’re looking for someone pragmatic and solution-oriented, able to design and implement strong, secure protocols that protect the business while still enabling us to move fast.

You’ll also support compliance efforts and customer-facing security needs, including audit preparation, security questionnaires, and occasional sales conversations where a security presence is helpful.

The role’s key responsibilities are listed below:

• Propose, implement, and configure practical security tooling and systems across:
• Cloud security (AWS environments, workload protection, misconfiguration detection)
• Identity & access management (SSO, MFA, access lifecycle)
• Endpoint security & device management (MDM)
• Logging, monitoring, and detection pipelines
• Partner with DevOps and development teams to embed security into CI/CD pipelines and infrastructure workflows
• Collaborate with the Director of Privacy on compliance, audits, and related activities (providing technical implementation and evidence support)
• Assess vendors and recommend build vs. buy decisions for security tools, with ownership of implementation and ongoing operation
• Operate, monitor, and continuously improve security systems and tooling, including alert tuning, vulnerability remediation follow-through, and system reliability
• Support customer security questionnaires and sales conversations as needed

What We’re Looking For:

• You thrive in a hands-on, fast-moving startup environment
• You have experience personally designing, implementing, and operating security tooling and controls
• You have working knowledge across core security domains, such as:
• Cloud / infrastructure security (AWS preferred)
• Identity and access management
• Endpoint / device management
• Detection & monitoring / observability
• Vulnerability management
• You have experience supporting compliance efforts and audits, including producing or validating technical evidence
• You have hands-on experience with SOC 2 and ISO 27001 (or similar) compliance frameworks
• You’re confident engaging with customers on security topics when needed
• You’re a clear communicator who can translate security concepts for technical and non-technical audiences
• You have a high level of professionalism and discretion

Additional Job Info:

• This position is for an existing vacancy
• This role is focused on direct execution and ownership; candidates who prefer primarily managing vendors or delegating implementation may not find this role a fit.

What Success Looks Like

• You own and operate security systems directly, not through delegation
• You deliver measurable improvements in detection quality, vulnerability remediation, and system reliability
• You establish yourself as a trusted execution partner to Engineering, DevOps, and Privacy
• You produce clean, reusable audit evidence with minimal overhead
• You make security predictable, scalable, and low friction across the organization

30 Days — Foundation & Visibility

• Build a strong understanding of Forma’s AWS environment, security tooling, CI/CD workflows, IAM model, detection setup, and vulnerability management process.
• Establish working relationships with DevOps, Engineering, Privacy, and key security stakeholders.
• Begin hands-on contribution by triaging alerts, reviewing vulnerabilities, validating remediation status, and identifying quick configuration improvements.
• Document gaps in visibility, tooling, processes, and immediate opportunities to reduce risk or noise.

60 Days — Ownership & Execution

• Take ownership of vulnerability management, detection operations, alert tuning, and response workflows.
• Independently investigate alerts, drive remediation with engineering teams, validate fixes, and close issues fully.
• Improve detection coverage, reduce false positives, address logging gaps, and introduce high-value automation where appropriate.
• Strengthen IAM and access lifecycle processes, including reducing privilege creep and unused access.
• Support audits and compliance by producing reliable technical evidence and validating control effectiveness.

90 Days — Optimization & Impact

• Fully own and operate security tooling, detection systems, vulnerability management, and incident response execution.
• Deliver measurable improvements in remediation timelines, alert quality, system reliability, and security coverage.
• Embed security into engineering workflows through CI/CD controls, automation, and practical guardrails.
• Establish repeatable processes for audit evidence, incident documentation, monitoring, and reporting.
• Build credibility as a trusted, hands-on security operator and partner to Engineering, DevOps, and Privacy.

See yourself at Twilio

Join the team as Twilio’s next Staff Product Manager - Core Commerce Platform

About the job

Twilio is seeking an intensely curious Staff Product Manager to lead the evolution of our Core Commerce Platform into a highly productized, extensible engine that powers Twilio’s global revenue. You won't just be managing a billing system; you will be architecting a standardized platform-as-a-service that enables internal application teams to launch, price, and scale their products with zero friction. This platform is the source of truth for the entire quote-to-cash lifecycle—responsible for high-throughput metering, complex real-time rating, and the generation of clear, accurate invoices that reinforce customer trust.

Responsibilities

In this role, you’ll bring and develop:

• Master Commerce Domains: Leverage deep expertise in catalog management, subscriptions, billing, invoicing, revenue recognition, and tax compliance to build robust, scalable financial systems.

• Define Platform Strategy: Architect the roadmap for a "commerce-as-a-service" model by developing primitives (metering, rating, and entitlement APIs) that enable internal teams to launch products with minimal bespoke engineering.

• Enable Internal Tenants: Treat Twilio’s internal product and operations teams as primary customers by designing the self-service tools, SDKs, and documentation necessary for independent onboarding to the platform.

• Ensure Usage Fidelity: Own the "event-to-invoice" data lifecycle by architecting systems that transform high-volume usage data into transparent invoices, ensuring rating logic is perfectly mirrored in customer dashboards.

• Productize Compliance: Partner with Finance, Compliance, and Accounting to build automated revenue recognition and geography-aware tax hooks into the platform core to ensure every transaction is audit-ready by default.

• Champion Accuracy & Trust: Drive platform initiatives that provide customers with granular visibility into their usage, reducing billing inquiries and fostering long-term trust through financial integrity.

• Bridge Cross-Functional Gaps: Act as the strategic link between Engineering, Finance, and GTM by translating complex financial requirements into scalable technical specifications and communicating platform guardrails early.

• Integrate AI Capabilities: Embed AI into the commerce platform, such as, billing optimization, anomaly detection, rating logic, and automating internal administrative and reporting activities.

• Lead Forensic Discovery: Conduct deep-dive investigations into the most complex parts of the commerce lifecycle, untangling legacy systems and technical debt to provide the organization with clear paths forward.

• Embed Data-Driven Decisioning: Drive system reliability and business outcomes by using analytics to guide prioritization and fostering a culture of continuous experimentation and learning.

• Technical Mentorship: While an individual contributor role, you will "raise the bar" for the PM org, mentoring PMs on technical product discovery, tracking communication and execution.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years of industry experience.
• 5+ years of Product Management experience, with at least 3 years focused on commerce, billing, or financial platforms at scale
• Demonstrated ability to lead complex cross-functional initiatives across engineering, finance, risk, and operations.
• Strong technical acumen with experience in APIs, extensible platforms, and complex system design.
• Data-driven decision maker with a track record of defining KPIs and measuring platform success.
• Excellent communication and executive-level stakeholder management skills.
• Experience with SaaS, large-scale platforms, or multi-product ecosystems.
• Deep experience with Agile and related agile tooling, such as, Jira
• Bachelor's degree or equivalent experience

Desired:

• Platform Leadership: Previous leadership of platform migrations or unification efforts.
• ERP & Financial Integration: Experience integrating core billing engines with downstream financial systems like NetSuite, SAP, or Workday for automated revenue recognition.
• Global Tax Compliance: Familiarity with global tax engines (e.g., Avalara, Vertex) and the regulatory requirements of "Invoiced Billing" in international markets (VAT, GST, etc.).
• AI/ML Product Literacy: Experience identifying and implementing AI-driven solutions for financial or data-heavy domains, such as predictive revenue forecasting, automated discrepancy resolution, or LLM-integrated developer documentation.
• SaaS/CPQ Knowledge: Familiarity with the "Quote-to-Cash" ecosystem, including CPQ (Configure, Price, Quote) tools and how they interface with a core catalog.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• Based in British Columbia: CAD 145,840.00 - CAD 182,300.00 
• Target Bonus Percentage 15%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

See yourself at Twilio

Join the team as Twilio’s next Sr. Analyst, Strategic Measurement.

About the job

We are actively recruiting for this role to fill an existing vacancy. This position is needed to serve as the "New Frontiers" lead for the Marketing Strategy, Analytics & Innovation team, focusing on ambiguous, highly strategic emerging channels, potential programs & measurement optimization/instrumentation. You will be responsible for defining, measuring, and accelerating our growth in new digital landscapes, specifically focusing on AI Engine Optimization (AEO), brand measurement and advanced attribution frameworks. Partnering closely with the global marketing analytics teams, Brand, Demand Gen, PR, Content, and Developer Network teams, you will execute against high-visibility objectives enabling marketing's business impact to executive leadership. Ideally, this position has a strong statistical background, a substantial capacity for hypothesis-driven thinking, and the ability to deliver "unmistakable clarity" in complex executive presentations.

Responsibilities

In this role, you’ll:

• Analyze LLM visibility and Share of Voice, create a continuous feedback loop across various teams to optimize Twilio's presence in AI search/AEO (answer engine optimization), drive enablement and operational efforts to ensure consistent tool usage and storyline.
• Support the strategy, data ingestion, and modeling required to build and maintain net new and existing brand measurement components. Drive a single, cohesive narrative combining disparate data sets.
• Inspire experimentation adoption in teams. Build the frameworks and structure to drive experimentation rigor and clarity of incrementally of marketing initiatives.
• Support Media Mix Modeling (MMM) and Multi-Touch Attribution (MTA) initiatives to understand the impact of various marketing channels on Sign Ups, SQLs, activations, and guide budget allocation.
• Translate complex data sets into actionable insights and strategic recommendations for exec-level audiences.
• Own enablement efforts for emerging channels, sharing accomplishments, KPIs, and cross-team collaborations broadly across the marketing organization.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of experience in statistical analysis, experimentation and/or scenario planning.
• A strong understanding of SEO and emerging AI Search (AEO/GEO) landscapes.
• A hypothesis-driven thinker who does not just report the "what," but actively tests the "why". Able to formulate testable guesses and distill the essential from complex marketing data.
• Experience with running or interpreting advanced measurement frameworks (Incrementality, MMM, MTA).
• Highly reliable and a self-starter.
• Interest or experience in applying AI-driven solutions to analytics workflows.
• Strong communication skills with the ability to communicate effectively with both technical and non-technical audiences
• Detail-oriented with a passion for clean, trustworthy data.
• Strong analytical skills. 
• Excellent collaborator across cross functional teams; skilled in managing stakeholder projects end to end.

Desired:

• Experience supporting various stakeholder functions and their insights: Brand, PR, Social, Content, Demand Generation
• Experience with BI tools (Tableau, Looker Studio) and modeling (ROI, LTV:CAC, payback).
• Interest or exposure to fraud monitoring tools and processes.
• Working knowledge of Customer Data Platforms (CDPs) and analytics data integrations.

Location

This role will be remote, and based in Alberta, British Columbia, or Ontario, Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $90,800 - $113,500 CAD
• Target Bonus Percentage 12.50%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

See yourself at Twilio

Join the team as Twilio’s next Security Compliance & Regulatory Affairs Analyst 

About the job

We are actively recruiting for this role to support Twilio’s global security regulatory program and directly support the SCRA Lead in executing and scaling the company’s regulatory strategy.

This position is responsible for independently owning delegated components of regulatory analysis, triage, normalization, and operationalization of global cybersecurity and telecom regulatory obligations (e.g., NIS 2, TSA UK, Singapore IMDA), while contributing to broader program-level initiatives led by the SCRA Lead.

The role operates with high autonomy and is expected to take ownership of assigned workstreams end-to-end, requiring strong critical thinking, defensible regulatory interpretation, designing and executing cross-functional initiatives, and the ability to operate without detailed instruction.

Responsibilities

In this role, you’ll:

• Support the SCRA Lead in executing Twilio’s global security regulatory strategy, including contributing to program design, prioritization, and long-term regulatory planning
• Independently interpret complex and ambiguous regulatory frameworks (e.g., NIS 2, EU transpositions, TSA UK) and provide structured outputs that support Lead-level strategy and decision-making
• Support the development and maintenance of regulatory repositories and systems of record, ensuring accuracy, traceability, and audit readiness
• Execute and continuously improve the Cyber Regulation Intake & Triage process in partnership with Legal, ensuring consistent classification, routing, and lifecycle tracking of regulatory obligations
• Map regulatory requirements to internal control frameworks (e.g., UCF, ISO 27001, internal standards), identifying gaps and supporting Lead-driven control strategy decisions
• Develop regulator-ready and high-quality artifacts, including evidence mappings, control narratives, risk statements, and audit support documentation
• Identify, analyze, and escalate regulatory risks and audit obligations, supporting proactive planning and risk visibility at the program level
• Partner cross-functionally with Legal, Public Policy, R&D, Security, Product, Sales, and Risk teams, supporting the Lead in aligning regulatory interpretation with technical and business implementation
• Drive execution of process improvements, tooling enhancements, and automation initiatives defined by the SCRA program
• Operate with high ownership and accountability, executing work independently while aligning to strategic direction set by the SCRA Lead

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required 

• Experience: 5–8+ years of experience in security compliance, telecom compliance, regulatory affairs, GRC, or related domain within a global technology, cloud, or telecom environment
• Experience: Experience interpreting and operationalizing security frameworks and regulations (e.g., NIS 2, ISO 27001, SOC 2, telecom regulatory regimes)
• Experience: Experience mapping regulatory requirements to control frameworks, policies, and technical implementations
• Technical Domain Expertise: Broad understanding of security architecture, networking, access control, software development, cryptography, and operations. You should be fluent in how security controls are implemented across applications, systems, and cloud platforms to reduce inherent risk.
• Technical Domain Expertise: Ability to analyze ambiguous regulations / regulatory requirements and produce defensible interpretations to support leadership decision-making
• Communication: Strong written communication skills with ability to produce audit-ready and regulator-defensible documentation
• Stakeholder Partnership: Proven ability to collaborate across Legal, Engineering, Security, Product, Sales, and Risk teams in support of program objectives
• Strategic Mindset: High level of self-sufficiency, critical thinking, and ownership, with ability to execute without detailed instruction
• Adaptability: Demonstrated ability to independently execute and deliver complex workstreams end-to-end, while operating under high-level guidance
• Adaptability: Ability to manage multiple concurrent priorities in a global, fast-evolving regulatory landscape

*Desired:

• Technical Domain Expertise: Deep understanding of hybrid cloud environments (AWS/GCP), on-premise infrastructure, APIs, and microservices architectures. Experience in the Telecommunications sector (e.g. telecommunications or CPaaS environments involving messaging, voice, network security) highly preferred.
• Familiarity with primary global regulatory regimes (EU, UK, APAC, LATAM)
• Experience working with regulatory repositories, intake/triage workflows, or compliance automation systems
• Experience supporting external audits or regulator engagements
• High-Octane Individual Contributor: You are a self-starter who takes pride in being a "force multiplier." You have a proven ability to produce high-quality, audit-ready deliverables with minimal oversight.
• Master of Multi-Tasking: Exceptional organizational skills with the ability to context-switch effectively, managing a high volume of concurrent projects and emerging regulations without sacrificing depth or accuracy.
• Collaborative Partner: You don't work in a silo. You are skilled at building bridges across Legal, R&D, Security, and IT, ensuring that Security Regulatory Affairs is integrated as a seamless partner
• Efficiency Expert: You are constantly looking for ways to optimize your own output and team processes, turning manual, repetitive tasks into streamlined, automated successes.
• Executive Presence: Ability to distill granular technical findings into concise, high-level summaries that drive decision-making at the leadership level.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada. 

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $120,640 - 150,800 CAD
• Target Bonus Percentage: 15% 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

See yourself at Twilio

Join the team as Twilio’s next Senior Revenue Accountant

About the job

The Senior  Accountant will play a key role in the daily accounting operations of a fast-paced tech environment. Responsibilities include supporting month-end close, preparing journal entries, performing account reconciliations, and assisting with internal and external financial reporting. This role will also contribute to revenue accounting and contract implementation processes, ensuring compliance with ASC 606 and other relevant accounting standards. The ideal candidate is detail-oriented, collaborative, and comfortable working in a dynamic, high-growth setting.

Responsibilities

In this role, you’ll:

• Lead and perform month-end and quarter-end close activities, including journal entries, reconciliations, and variance analysis.
• Support revenue accounting processes, including contract review, revenue recognition, and deferral schedules in accordance with ASC 606.
• Assist in internal and external audits
• Ensure compliance with internal controls, company policies, and accounting standards.
• Assist with system implementations and process improvements to streamline accounting workflows.
• Partner cross-functionally to provide insights and support business decision-making.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s degree or equivalent in a Finance/Accounting related function
• Strong working knowledge of GAAP and operational month-end close processes, with some exposure to ASC 606
• Proven ability to prioritize work independently to meet deadlines in a fast-paced and dynamic environment
• Advanced Excel skills, including complex functions
• Strong analytical and problem-solving abilities with attention to detail
• Effective communicator with strong collaboration skills
• Highly organized, adaptable, and deadline-driven in a fast paced environment
• Strong verbal and written communication skills in English, to effectively present to peers and management

Desired:

• Master’s Degree in Accounting or Finance and/or CPA certification
• 5+ years in public accounting or experience working at a fast growing company
• Experience with Oracle or other large ERP systems
• Experience with Zuora and/or Zuora Revenue

Location

This role will be remote, and based in  Ontario, British Columbia or Alberta, Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD $75,040.00 - CAD $93,800.00  
• Target Bonus Percentage 12.50% (When Applicable)

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

See yourself at Twilio

Join the team as Twilio’s next Senior Zendesk Business Systems Analyst and Admin, Support Systems

About the job

This position is needed to bring our Customer Support and Operations teams to the next level with systems, tools and automated workflows that improve their productivity. Twilio is seeking a Business Systems Analyst with strong application configuration, system architecture, and workflow building skills.  In this role, you will partner with our Customer Support and Operations teams to understand their business needs and deliver appropriate systems solutions. You will work closely with our program managers, data, systems and engineering teams to enable world-class experiences for our customers and internal business teams at Twilio. You will have the expertise to design and configure enterprise systems for scale and long-term growth. 

Responsibilities

In this role, you’ll:

• Own the design, configuration, and maintenance of our Zendesk instance and associated integrations - including triggers, automation, macros, queries, and dashboards
• Have empathy for our users’ needs and help improve existing processes and innovate new processes utilizing Zendesk to improve client / customer experience
• Collaborate with other Zendesk Business Analysts/ teams / functional groups to ensure cross functional alignment
• Use a combination of standard functionality and custom development to solve business problems and  simplify the design of our support system (Zendesk), in a way that is scalable and extensible as we onboard new businesses to Twilio.
• Be responsive to the needs of our internal users, and efficiently convert requirements into technical solutions that meet the needs of our business teams.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 5 + years of experience with system design and configuration of Zendesk.  
• Knowledge of configuring triggers, automation, macros, queries, explore reports and dashboards within Zendesk
• Proactive collaborator and documenter, partner with other teams and stakeholders to deliver the right solutions (based on data) at the right time (well prioritized) with high quality.
• Passionate about getting the best out of our third party systems, integrating them into our ecosystem, and extending them with custom-built solutions which address unmet business needs. Familiar with industry standards, and curious about new applications and technologies.
• Excellent written and verbal communication skills. You will be attending stakeholder meetings including support governance and ops product lead meetings to bring back asks to the admin team and propose solutions.
• Propose AI and Automated solutions within Zendesk that can help the business
• Familiarity with JIRA/Confluence/Google Suite to document requirements, processes and solutions 

Desired:

• Zendesk Support Administrator Certification is preferred, Experience with Salesforce, workforce management tools,QA and other auxiliary systems is a plus
• Technically savvy and preferably have experience with APIs, java scripting, communications, enterprise software, and/or cross-channel systems.
• Hands-on experience working in a customer support or services organization.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $99,760.00 (Developing Minimum) - $124,700.00 (Mid)
• Target Bonus Percentage 12.50% 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

See yourself at Twilio

Join the team as our next Product Manager on Twilio’s Onboarding and Compliance product team.

About the job

Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance team for Senders and Numbers. Twilio has numerous different types of Senders and Numbers, which are the gateway to accessing all of Twilio’s communication APIs. It is crucial for customers accessing Senders and Numbers to properly register in accordance with local telecommunications regulations, but we also need to make it easy for customers to gain access. In this role, you will own various Senders and Numbers products where you will aim to create streamlined and lovable onboarding experiences while also maintaining best in class compliance standards.

Responsibilities

In this role, you’ll:

• Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories
• Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics
• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap
• Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS
• Proven track record of leading successful product launches and driving product strategies
• Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders
• Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges
• Experience with the cloud, APIs, communications, and/or enterprise software
• Bachelor in Computer Science, Engineering, or equivalent practical experience

Desired:

• Experience building products/services related to APIs, developer experience
• Experience working in a regulated ecosystem

Location

• This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

Compensation

Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00
• Based in the San Francisco Bay area, California: $183,960.00- $228,700.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Applications for this role are intended to be accepted until April 24,2026, but may change based on business needs. 

See yourself at Twilio

Join the team as our next Product Manager on Twilio’s Onboarding and Compliance product team.

About the job

Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance team for Senders and Numbers. Twilio has numerous different types of Senders and Numbers, which are the gateway to accessing all of Twilio’s communication APIs. It is crucial for customers accessing Senders and Numbers to properly register in accordance with local telecommunications regulations, but we also need to make it easy for customers to gain access. In this role, you will own various Senders and Numbers products where you will aim to create streamlined and lovable onboarding experiences while also maintaining best in class compliance standards.

Responsibilities

In this role, you’ll:

• Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories
• Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics
• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap
• Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS
• Proven track record of leading successful product launches and driving product strategies
• Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders
• Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges
• Experience with the cloud, APIs, communications, and/or enterprise software
• Bachelor in Computer Science, Engineering, or equivalent practical experience

Desired:

• Experience building products/services related to APIs, developer experience
• Experience working in a regulated ecosystem

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $CAD: 145,840.00 - $CAD: 182,300.00 
• Target Bonus Percentage 15%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.