Who We Are

Flagship Pioneering is a scientific innovation engine that invents and builds companies that change the world. We bring together the greatest scientific minds with entrepreneurial company builders and assemble the capital to allow them to take courageous leaps in human health, sustainability, and beyond. 

What sets Flagship apart is our ability to advance biotechnology by uniting life science innovation, company creation, and capital investment under one roof in a way that is largely without precedent. Our team of scientists, entrepreneurial leaders, and professional capital managers are each aligned around an institutionalized process that enables us to innovate and create breakthroughs for the benefit of people and planet.

Many of the companies Flagship has founded have addressed humanity’s most urgent challenges: vaccinating billions of people against COVID-19, curing intractable diseases, improving human health, preempting illness, and feeding the world by improving the resiliency and sustainability of agriculture.

Flagship has been recognized twice on FORTUNE’s “Change the World” list, an annual ranking of companies that have made a positive social and environmental impact through activities that are part of their core business strategies, and has been named four times to Fast Company’s annual list of the World’s Most Innovative Companies.

About the Role

Flagship's GRC program has matured from build to operate. We have a functioning GRC system of record in Jira, active compliance tracks across HITRUST, NIST 800-171, ISO 27001, and SOC 2, and a TPRM workflow in production. What we need now is a hands-on practitioner who can execute against that infrastructure — someone who is as comfortable running a vendor risk assessment in Jira as they are prepping evidence packages for an audit. This is not a policy-writing or director-level role. It is a technical execution role for someone who gets things done.

What You'll Do

• Own day-to-day execution of the GRC system of record in Jira — maintaining control records, updating compliance status, logging implementation and auditor notes, and keeping the SOR current across all active frameworks
• Run TPRM assessments end-to-end: intake, questionnaire review, risk scoring, CISO decision documentation, and post-approval tracking
• Coordinate audit evidence collection and control testing activities across HITRUST, ISO 27001, SOC 2, and NIST 800-171 frameworks, working directly with the external audit firm
• Maintain the compliance calendar and drive sprint-by-sprint execution against framework deadlines
• Manage sub-processor and DPA tracking for portfolio company privacy programs, including gap identification and remediation follow-up
• Support DSR and privacy program operations, including data inventory maintenance and deletion workflow tracking
• Build and maintain GRC automation using AI tools (Claude, Jira automation, Zapier) to reduce manual burden on recurring compliance tasks
• Produce clear, accurate reporting on compliance posture for the CISO and cross-functional stakeholders

What We're Looking For

• 3–6 years of hands-on GRC experience, ideally in a fast-moving tech or life sciences environment
• Direct experience working in Jira as a compliance or GRC tool — not just a project management tool; you should understand issue types, custom fields, bulk operations, and reporting
• Working knowledge of at least two of: HITRUST CSF, ISO 27001, NIST 800-171/CMMC, SOC 2, HIPAA
• Experience running vendor risk assessments — intake to decision — not just filling out questionnaires
• Comfort with AI-assisted work: you should already be using tools like Claude or ChatGPT to accelerate your GRC work, not learning to do so for the first time
• Strong written communication — you'll be producing evidence narratives, audit responses, and control documentation that external auditors and regulators will read
• Ability to operate with high autonomy; the CISO will provide direction but not day-to-day supervision

Nice to Have

• CISA, CRISC, CISM, or equivalent certification
• Experience with privacy program operations (CCPA, GDPR, DSR workflows)
• Familiarity with Drata, Vanta, or similar compliance automation platforms
• Experience supporting a portfolio company or multi-entity compliance program

Why This Role

You'll own a real compliance program, not support someone else's. The CISO is your direct partner, not a distant approver. You'll use modern tools — Jira, Claude, Zapier — to do GRC work that most teams still do in spreadsheets. And you'll have visibility into a genuinely diverse security environment spanning drug discovery AI, clinical platforms, and life sciences infrastructure.

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. 

We recognize that great candidates often bring unique strengths without fulfilling every qualification. If you have some of the experience listed above but not all, please apply anyway. We are dedicated to building diverse and inclusive teams and look forward to learning more about your background and interest in Flagship. 

Recruitment & Staffing Agencies: Flagship Pioneering and its affiliated Flagship Lab companies (collectively, “FSP”) do not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to FSP or its employees is strictly prohibited unless contacted directly by Flagship Pioneering’s internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of FSP, and FSP will not owe any referral or other fees with respect thereto. 

#LI-NM1 

The salary range for this role is $88,000 - $121,000. Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience. Flagship Pioneering currently offers healthcare coverage, annual incentive program, retirement benefits and a broad range of other benefits. Compensation and benefits information is based on Flagship Pioneering's good faith estimate as of the date of publication and may be modified in the future.

Your Impact at LILA

Lila is building AI Science Factories (AISFs) — highly automated, AI-directed labs that generate the proprietary experimental data powering our AI platform. As we scale from one AISF to many, the operational infrastructure that keeps those factories running is a first-class strategic capability.

The Director of Lab Operations & Maintenance Management (LOMM) owns the physical and logistical foundation of Lila's science operations: consumables and reagent supply chains, equipment asset management, CMMS management, waste coordination, space readiness, preventative maintenance (PM), first response equipment/instrument demand maintenance, and multi-shift logistics continuity.

This role will build out and manage Lila's Maintenance Management (MM) function from the ground up — hiring the initial team, developing best practices, and establishing the operational handoff as we mature and scale.

But this role is as much about building these systems as running them — you'll define the LOMM operating model, lead its expansion to new sites, drive AI-enabled innovation in how we manage lab resources, and author the standards that travel with every AISF we open.

You'll operate as a recognized authority on lab operations within Lila, partnering directly with VPs and senior leaders across Autonomous Science Platform (ASP), Finance, EHS, and Facilities. You'll be a principal contributor to the Blueprint program — the global deployment framework that defines how Lila builds and runs AI Science Factories at scale.

What You'll Be Building

Lab Operations Strategy & Operating Model

• Define and own the LOMM operating model across Lila sites — from single-shift pilot to multi-site, continuous operations
• Establish the systems, org structure, staffing model, and governance framework that enable LOMM to scale reliably
• Set and track operational KPIs (inventory accuracy, stockout rate, PM scheduling compliance, asset data integrity, ticket resolution time); use data to drive structured improvement cycles and report trends to ASP leadership

Consumables, Reagents & Supply Chain

• Own end-to-end supply chain continuity for all lab consumables, reagents, and PPE across all shifts and sites
• Design and govern the par-level inventory system, reorder triggers, cold storage management, and expiry tracking infrastructure
• Lead dual-source qualification strategy for high-risk consumables; build the satellite site supply chain playbook for future AISFs in support of the Blueprint project

CMMS & Equipment Asset Management

• Own CMMS strategy, selection, implementation, and long-term governance — accountable for data accuracy across all commissioned instruments and mobile assets
• Define asset tagging standards and location tracking protocols in alignment with Blueprint's asset taxonomy
• Own PM coordination across sites; ensure calibration access and instrument readiness for production operations

Maintenance Management— Build & Oversight

• Build out the Maintenance Management function from scratch in collaboration with Hardware & Controls Engineering (HCE) team: define the team structure, hire initial MM staff, and establish the operating model for instrument PM, calibration, and first-response troubleshooting
• Stand up a dedicated L1 (Level 1) maintenance support team as the first line of response for lab-floor issues across shifts: triage incoming requests, execute standard work (resets, swaps, basic mechanical/electrical checks, consumables replenishment for instruments as defined), and escalate efficiently to HCE- L2/L3 Sustaining Engineering, vendors, or Integration Automation Engineering when deeper troubleshooting or design changes are required
• Establish the escalation and handoff protocols between MM, LabOps, Research Operations (production team), and HCE/Automation; define the boundary between maintenance of commissioned instruments that are best serviced by MM and engineering modifications
• Explore and define the HCE onboarding/training model for MM technicians, including potential rotational program for cross-training and augmentation

AI Integration & Continuous Improvement

• Lead Lila's thinking on AI-enabled lab operations — evaluate, pilot, and scale intelligent solutions across inventory management, predictive reordering, asset tracking, and operational reporting
• Build a continuous improvement culture within LOMM: baseline metrics, run structured improvement cycles, and bring external best practices from the biotech/life sciences industry into Lila's operating model
• Define the innovation roadmap for LOMM in partnership with engineering and operations teams

Vendor & Logistics Management

• Own vendor relationships for all lab supplies and logistics within approved frameworks; partner with Finance on contract strategy for key suppliers
• Oversee lab-side receiving, intake, space readiness for new instrument deployments, waste and hazmat scheduling, gas management, and cold storage operations
• Manage LOMM support ticket system as the single intake for all lab supply, equipment, and space requests

Team Leadership

• Lead, grow, and develop the LOMM team across shifts and sites, scaling with each new site and shift expansion
• Build and lead the MM team as a direct report function — from first hire through a fully operational multi-site MM capability
• Define staffing models, hiring roadmaps, and capability development plans for both functions as they mature
• Build a team culture defined by operational rigor, proactive problem-solving, and continuous improvement

Blueprint Contribution & Multi-Site Scaling

• Author and own the LOMM chapter of Blueprint — documenting processes, system requirements, staffing models, and vendor frameworks so LOMM scales reliably to every new AISF
• Pilot the Site Launch Readiness Scorecard for each new facility; feed findings back into Blueprint standards
• Define the LOMM readiness criteria and pre-commissioning checklist for all future site launches

What You’ll Need to Succeed

• 12–15+ years of lab operations experience in a biotech or life sciences environment, with demonstrated strategic impact at the program or portfolio level
• Proven track record of defining and scaling lab operations systems — not just inheriting and running them; you've built operating models, established governance, and led functions through significant growth
• Deep expertise in CMMS selection, implementation, and governance — you've owned platform decisions and data accuracy programs, not just used the tool
• Experience building and leading teams across multiple functions, shifts, or sites — including hiring from scratch and developing operational capability in parallel with day-to-day execution
• Experience owning and successfully defending ISO 9001:2015 audits related to preventive maintenance (PM) and calibration programs (e.g., evidence packages, CAPAs, and auditor-facing readiness)
• Recognized as an authority in lab operations within your organization; comfortable operating as a peer to VPs and senior leaders and representing your function externally
• Strong strategic and systems-level thinking — you anticipate org-wide operational challenges and define the structures to solve them, not just the immediate fix

Bonus Points For

• Experience building or overseeing a Maintenance Management or instrument PM function — familiarity with IQ/OQ/PQ, calibration registries, MTBF tracking, and service vendor management
• Experience leading or partnering closely with field service / technical service teams (dispatch, SLAs, escalation models, parts logistics, and service performance management) in high-uptime environments
• Experience applying AI or intelligent automation to lab operations workflows (e.g., predictive inventory, automated asset tracking, AI-assisted reporting)
• Background in materials science, life science, and chemistry lab environments — familiarity with the specific consumables, reagents, handling requirements, and vendor landscape in those domains
• Experience supporting multi-shift or 24/7 lab operations
• Familiarity with QMS-adjacent environments (SOP document control, change control, training records)
• Experience contributing to a global site deployment or standardization program (playbook authorship, site launch readiness frameworks)