SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

Avetta is seeking a Global Compliance Project Manager with strong subject matter expertise in global regulatory compliance, supply chain risk management, and contractor risk management, with emphasis on HSE and ESG.

This role is a hands-on, SME-driven individual contributor position that blends regulatory expertise, project execution, and operational coordination. The successful candidate will be highly organized, thrive in a fast-paced SaaS environment, and demonstrate a result focused, growth-oriented mindset.

Reporting to the Director of Global Compliance, this role works cross-functionally across geographies, disciplines, and cultures. You will collaborate closely with internal teams, clients, and third-party consultants to support compliant market expansion and execute regulatory content initiatives. The content lifecycle includes the ability to review regulatory intelligence, monitor changes and manage the change control process to continuously improve global compliance processes.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide subject matter expertise on global regulatory compliance, including HSE, Insurance, and ESG requirements across multiple countries
• Translate country-specific regulatory requirements into clear functional and technical system requirements (e.g., supply chain compliance frameworks, workflows, verification rules, data fields)
• Manage end-to-end regulatory compliance and content projects from intake through delivery using JIRA and related tools
• Partner with Product, Engineering, Product Operations, and Localization teams to ensure accurate and scalable implementation of regulatory requirements
• Conduct requirements review sessions with internal stakeholders, clients, and third-party consultants to validate scope and regulatory applicability
• Be the trusted compliance authority for our global clients. You’ll proactively monitor and interpret regulatory changes, translate them into clear, actionable platform updates, and provide expert guidance that instills confidence. Your work ensures our customers know they are fully covered—every requirement, every jurisdiction, every time
• Support solution design by identifying edge cases, dependencies, and downstream impacts while balancing compliance rigor with user experience
• Ensure accurate and timely delivery of regulatory content and system updates in accordance with defined SLAs and quality standards
• Work hand-in-hand with global compliance specialists and regional experts to ensure every interpretation is precise and every piece of content is accurate. You’ll be the bridge that ensures our solutions meet the highest standards of regulatory integrity worldwide to support our global solutions and services
• Support UAT and release readiness by validating that system behavior aligns with regulatory intent and documented requirements
• Track and report on project quality, cost, turnaround time, and SLA performance
• Monitor content completion and rejection metrics to identify gaps, trends, and improvement opportunities
• Maintain accurate compliance documentation, including regulatory assessments, corrective actions, and audit-ready records
• Develop, document, and improve scalable compliance and content management processes and continuous improvement initiatives

PREFERRED QUALIFICATIONS:

• Bachelor’s degree or equivalent experience in Regulatory Affairs, Compliance, HSE, Risk Management, or a related field
• 5 years of experience in global regulatory compliance or risk management, with hands-on project delivery experience in a SaaS or technology-enabled organization
• Strong working knowledge of international regulatory frameworks related to HSE, contractor compliance, and ESG
• Demonstrated ability to translate regulatory guidance into technical and functional requirements for SaaS platforms
• Strong technical aptitude and comfort working closely with product and engineering teams
• Proven experience managing complex, multi-region projects with cross-functional stakeholders
• Excellent written and verbal communication skills, with ability to engage technical and non-technical audiences
• Highly organized, detail-oriented, and committed to accuracy and compliance rigor
• Proactive, adaptable mindset with a focus on continuous improvement
• Advanced experience with JIRA, Confluence, Wrike, and Salesforce
• Familiarity with Agile delivery concepts, rule-based logic, conditional workflows, and data/reporting structures preferred
• Industry certifications (CSP, CRIS, ESG-related certifications) are a plus
• Fluency in English in addition to one of the following languages: French, Japanese, German, Dutch or Chinese is a plus

SUMMARY

The Manager, Vetify Supplier Support leads Avetta’s Vetify supplier support operations across internal teams and external BPO partners, ensuring a seamless, efficient, and world-class support experience for suppliers using Avetta’s platforms. This role is responsible for day-to-day management of frontline Supplier Success while driving strategic initiatives that improve our customer’s experience, case management efficiency, expand adoption of automation and AI, and standardize support processes and documentation.

Working closely with cross-functional partners and regional leaders, this role ensures that suppliers receive high-quality, multilingual support (including English, Spanish, and Canadian French) through phone, chat, email, and other service channels. The Manager, Vetify Supplier Support balances operational excellence with continuous improvement, leveraging data, technology, and strong leadership to elevate supplier satisfaction, streamline workflows, and support Avetta’s growth in the region.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  Candidates residing within commutable distance to our Calgary or Lehi office are strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direct leadership and operational oversight for Vetify Supplier Support, including internal frontline teams and external BPO partners, ensuring consistent, high-quality service across all support channels (phone, chat, email, voicemail, SMS, etc.).
• Manage a team of Team Leads (and their associated frontline teams), setting clear expectations, providing coaching and feedback, and ensuring consistent performance management and professional development.
• Own and optimize day-to-day case management operations for Avetta support including case routing, prioritization, backlog management, and resolution quality to ensure efficient and effective handling of supplier inquiries.
• Drive the adoption of automation and AI within Supplier Support, partnering with internal stakeholders to identify use cases, implement solutions, and measure impact on efficiency, quality, and supplier experience.
• Lead process improvement initiatives focused on simplifying workflows, reducing friction for suppliers, and improving key metrics such as time to resolution, first contact resolution, and CSAT/NPS.
• Establish, maintain, and continuously improve standardized process documentation and operating procedures for Vetify support, ensuring consistency across internal teams and BPO partners.
• Monitor and manage performance against key Metrics that Matter (e.g., CSAT, NPS, verification quality, interaction quality, SLA adherence, productivity, attendance) and take timely action to address gaps or risks.
• Build and maintain strong relationships with BPO partners, including performance governance, staffing alignment, quality oversight, and continuous improvement across partner sites supporting Vetify suppliers.
• Collaborate closely with cross-functional teams (e.g., Supplier Services leadership, Training, Quality, WFM, Product, Client Services, IT, and Operations) to align support operations with broader business goals and upcoming initiatives.
• Partner with Training & Quality to ensure new hires, existing staff, and BPO agents receive up-to-date training on systems, processes, and best practices, and that coaching and calibration routines are in place and effective.
• Use data and reporting (e.g., from Salesforce and other internal tools) to identify trends, root causes, and opportunities, and translate insights into clear action plans for the Vetify Supplier Support organization.
• Support planning and execution of new client launches, campaigns, and change initiatives that impact Vetify support, ensuring operational readiness, clear communication, and post-launch monitoring.
• Foster an engaging, customer-centric culture focused on accountability, continuous learning, and high performance, where employees and partners feel supported, informed, and empowered to solve supplier challenges.
• Ensure consistent communication of company and department goals, priorities, and updates to Vetify Supplier Support teams and BPO partners.
• Maintain regular and predictable attendance and ensure appropriate leadership coverage for Vetify operations during US business hours, with flexibility as needed for critical issues or initiatives.
• Perform other duties and responsibilities as required to support Supplier Success and Avetta’s strategic objectives.
• Reliable and predictive attendance.

IDEAL QUALIFICATIONS:

• 5+ years of experience managing a call center or support center, including responsibility for frontline teams and first-line leaders (e.g., Team Leads or Supervisors).
• Demonstrated success managing multi-site or partner/BPO operations, including performance management, quality oversight, and collaborative improvement initiatives.
• Strong working knowledge of support center operations, including case management, SLAs, staffing, queue management, escalation handling, and customer satisfaction metrics.
• Experience working with Salesforce Service Cloud or a similar CRM/case management platform; Salesforce experience is a significant plus.
• Familiarity with, or hands-on experience in, leveraging automation and AI in support operations (e.g., virtual assistants, chatbots, AI-driven routing or knowledge tools), including basic prompting skills and comfort adopting new technologies.
• Proficiency with Microsoft Office (especially Excel and PowerPoint) for reporting, analysis, and executive-ready presentations.
• Demonstrated ability in goal setting, performance management, and coaching, including setting clear targets, reviewing results, and driving accountability at both team and individual levels.
• Experience in project management or leading cross-functional initiatives, with the ability to define scope, manage timelines, coordinate stakeholders, and deliver measurable outcomes.
• Comfortable working in a fast-paced, evolving environment, with strong prioritization, problem-solving, and decision-making skills.
• Excellent written, oral, and interpersonal communication skills, including the ability to present to leadership and collaborate effectively across departments.
• Preferred location in Lehi, Utah or Calgary, Canada, with a hybrid work arrangement and minimal travel as needed.

SUMMARY

The Manager, Vetify Supplier Support leads Avetta’s Vetify supplier support operations across internal teams and external BPO partners, ensuring a seamless, efficient, and world-class support experience for suppliers using Avetta’s platforms. This role is responsible for day-to-day management of frontline Supplier Success while driving strategic initiatives that improve our customer’s experience, case management efficiency, expand adoption of automation and AI, and standardize support processes and documentation.

Working closely with cross-functional partners and regional leaders, this role ensures that suppliers receive high-quality, multilingual support (including English, Spanish, and Canadian French) through phone, chat, email, and other service channels. The Manager, Vetify Supplier Support balances operational excellence with continuous improvement, leveraging data, technology, and strong leadership to elevate supplier satisfaction, streamline workflows, and support Avetta’s growth in the region.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  Candidates residing within commutable distance to our Calgary or Lehi office are strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direct leadership and operational oversight for Vetify Supplier Support, including internal frontline teams and external BPO partners, ensuring consistent, high-quality service across all support channels (phone, chat, email, voicemail, SMS, etc.).
• Manage a team of Team Leads (and their associated frontline teams), setting clear expectations, providing coaching and feedback, and ensuring consistent performance management and professional development.
• Own and optimize day-to-day case management operations for Avetta support including case routing, prioritization, backlog management, and resolution quality to ensure efficient and effective handling of supplier inquiries.
• Drive the adoption of automation and AI within Supplier Support, partnering with internal stakeholders to identify use cases, implement solutions, and measure impact on efficiency, quality, and supplier experience.
• Lead process improvement initiatives focused on simplifying workflows, reducing friction for suppliers, and improving key metrics such as time to resolution, first contact resolution, and CSAT/NPS.
• Establish, maintain, and continuously improve standardized process documentation and operating procedures for Vetify support, ensuring consistency across internal teams and BPO partners.
• Monitor and manage performance against key Metrics that Matter (e.g., CSAT, NPS, verification quality, interaction quality, SLA adherence, productivity, attendance) and take timely action to address gaps or risks.
• Build and maintain strong relationships with BPO partners, including performance governance, staffing alignment, quality oversight, and continuous improvement across partner sites supporting Vetify suppliers.
• Collaborate closely with cross-functional teams (e.g., Supplier Services leadership, Training, Quality, WFM, Product, Client Services, IT, and Operations) to align support operations with broader business goals and upcoming initiatives.
• Partner with Training & Quality to ensure new hires, existing staff, and BPO agents receive up-to-date training on systems, processes, and best practices, and that coaching and calibration routines are in place and effective.
• Use data and reporting (e.g., from Salesforce and other internal tools) to identify trends, root causes, and opportunities, and translate insights into clear action plans for the Vetify Supplier Support organization.
• Support planning and execution of new client launches, campaigns, and change initiatives that impact Vetify support, ensuring operational readiness, clear communication, and post-launch monitoring.
• Foster an engaging, customer-centric culture focused on accountability, continuous learning, and high performance, where employees and partners feel supported, informed, and empowered to solve supplier challenges.
• Ensure consistent communication of company and department goals, priorities, and updates to Vetify Supplier Support teams and BPO partners.
• Maintain regular and predictable attendance and ensure appropriate leadership coverage for Vetify operations during US business hours, with flexibility as needed for critical issues or initiatives.
• Perform other duties and responsibilities as required to support Supplier Success and Avetta’s strategic objectives.
• Reliable and predictive attendance.

IDEAL QUALIFICATIONS:

• 5+ years of experience managing a call center or support center, including responsibility for frontline teams and first-line leaders (e.g., Team Leads or Supervisors).
• Demonstrated success managing multi-site or partner/BPO operations, including performance management, quality oversight, and collaborative improvement initiatives.
• Strong working knowledge of support center operations, including case management, SLAs, staffing, queue management, escalation handling, and customer satisfaction metrics.
• Experience working with Salesforce Service Cloud or a similar CRM/case management platform; Salesforce experience is a significant plus.
• Familiarity with, or hands-on experience in, leveraging automation and AI in support operations (e.g., virtual assistants, chatbots, AI-driven routing or knowledge tools), including basic prompting skills and comfort adopting new technologies.
• Proficiency with Microsoft Office (especially Excel and PowerPoint) for reporting, analysis, and executive-ready presentations.
• Demonstrated ability in goal setting, performance management, and coaching, including setting clear targets, reviewing results, and driving accountability at both team and individual levels.
• Experience in project management or leading cross-functional initiatives, with the ability to define scope, manage timelines, coordinate stakeholders, and deliver measurable outcomes.
• Comfortable working in a fast-paced, evolving environment, with strong prioritization, problem-solving, and decision-making skills.
• Excellent written, oral, and interpersonal communication skills, including the ability to present to leadership and collaborate effectively across departments.
• Preferred location in Lehi, Utah or Calgary, Canada, with a hybrid work arrangement and minimal travel as needed.

What You Will Do

We are looking for an Engagement Lead to join our Finance and Operations Delivery Team!

The Engagement Lead will oversee relationships with our enterprise level clients across our Finance and Operations technologies. The ideal candidate will be apt in building strong relationships with strategic clients demonstrated by your ability to understand our clients’ needs and requirements, aligning them with our best in cloud solutions to achieve their goals. The engagement lead is expected to drive strong delivery of existing work which will help lead to adjacent opportunities in different functions, business units, and/or regions within an enterprise ecosystem.

Ideal candidates will be able to:

• Develop trust relationships with a portfolio of major clients 
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Understand their business processes and advise on best-practices where applicable
• Lead multi-faceted internal teams, balancing SR’s resources to maximize impact to the customer while still focusing on their professional development and career progression
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Qualifications:

• Proven experience as an engagement/project manager in technology or management consulting
• Experience in sales and providing solutions based on client needs
• Experience with Anaplan, OneStream, Oracle, SAP, or a similar EPM cloud-based technology is a plus
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation

We take care of you!
As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis. 

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

The Billing Operations & Systems Manager owns the integrity of billing by ensuring deals, processes, and systems are aligned, scalable, and executable. This role serves as the central authority for billing governance, process design, and solution development, translating complex business requirements into efficient, system-enabled workflows. Acting as a bridge between Sales, Finance, Product, Engineering, IT, Revenue, and Billing, this position drives standardization, automation, and operational control in a high-volume, complex SaaS environment. This role partners closely with system owners and the engineering teams who are responsible for the hands-on system development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the global owner and central point of control for global billing operations, defining and enforcing standards, governance frameworks, internal controls, and scalable workflows across intake, validation, approval, and execution.
• Review and approve standard and non-standard deal structures, contract terms, and complex billing scenarios to ensure operational viability and compliance.
• Identify process gaps, inefficiencies, and billing risks by monitoring performance metrics, error trends, and escalations; drive root cause resolution, standardization, and reduction of manual workarounds.
• Act as the escalation point for complex billing issues, ensuring timely resolution and preventing recurrence through process and system improvements.
• Translate complex business requirements, deal structures, and operational needs into structured, system-enabled solutions in partnership with IT, Engineering, and system owners.
• Lead cross-functional initiatives and program launches, partnering with Sales, Finance, Legal, Product, and Customer Success to align deal structures with billing capabilities.
• Develop and maintain SOPs, documentation, and process standards, and provide training and guidance to ensure process clarity, consistency, and audit readiness.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
• 7+ years of experience in billing operations, finance operations, deal desk, revenue operations , or related functions in a SaaS or subscription-based environment with high transaction volume and complexity.
• Project management or process improvement certifications preferred (PMP, Lean, Six Sigma).
• Demonstrated expertise in process design, re-engineering, and operational scaling.
• Proven experience leading cross-functional projects or programs from concept through execution including both operational and system-based initiatives.
• Experience working with billing, CRM, or ERP systems (Zuora, NetSuite, Salesforce, etc.).
• Experience translating business requirements into operational processes or system solutions and delivery of measurable operational efficiencies.
• Strong decision-making capability with ability to operate in fast-paced and ambiguous environments.
• Advanced Excel skills and experience working with large datasets.
• Strong communication and stakeholder management skills, with ability to challenge and influence.
• Experience in Quote-to-Cash (Q2C) environments within SaaS organizations.
• Proficiency with data tools (SQL, Snowflake, BI platforms).

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role's responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $91,500 - $105,000 USD per year, with a potential bonus.

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Billing Operations & Systems Manager  position, please submit your online application by June 30, 2026. 

#LI-REMOTE

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from June 1 through Sept 25, 2026.  Due to confidentiality requirements, this role’s requisite is to work in our Calgary office 5 days per week.

  You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis. 

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

The Billing Operations & Systems Manager owns the integrity of billing by ensuring deals, processes, and systems are aligned, scalable, and executable. This role serves as the central authority for billing governance, process design, and solution development, translating complex business requirements into efficient, system-enabled workflows. Acting as a bridge between Sales, Finance, Product, Engineering, IT, Revenue, and Billing, this position drives standardization, automation, and operational control in a high-volume, complex SaaS environment. This role partners closely with system owners and the engineering teams who are responsible for the hands-on system development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the global owner and central point of control for global billing operations, defining and enforcing standards, governance frameworks, internal controls, and scalable workflows across intake, validation, approval, and execution.
• Review and approve standard and non-standard deal structures, contract terms, and complex billing scenarios to ensure operational viability and compliance.
• Identify process gaps, inefficiencies, and billing risks by monitoring performance metrics, error trends, and escalations; drive root cause resolution, standardization, and reduction of manual workarounds.
• Act as the escalation point for complex billing issues, ensuring timely resolution and preventing recurrence through process and system improvements.
• Translate complex business requirements, deal structures, and operational needs into structured, system-enabled solutions in partnership with IT, Engineering, and system owners.
• Lead cross-functional initiatives and program launches, partnering with Sales, Finance, Legal, Product, and Customer Success to align deal structures with billing capabilities.
• Develop and maintain SOPs, documentation, and process standards, and provide training and guidance to ensure process clarity, consistency, and audit readiness.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
• 7+ years of experience in billing operations, finance operations, deal desk, revenue operations , or related functions in a SaaS or subscription-based environment with high transaction volume and complexity.
• Project management or process improvement certifications preferred (PMP, Lean, Six Sigma).
• Demonstrated expertise in process design, re-engineering, and operational scaling.
• Proven experience leading cross-functional projects or programs from concept through execution including both operational and system-based initiatives.
• Experience working with billing, CRM, or ERP systems (Zuora, NetSuite, Salesforce, etc.).
• Experience translating business requirements into operational processes or system solutions and delivery of measurable operational efficiencies.
• Strong decision-making capability with ability to operate in fast-paced and ambiguous environments.
• Advanced Excel skills and experience working with large datasets.
• Strong communication and stakeholder management skills, with ability to challenge and influence.
• Experience in Quote-to-Cash (Q2C) environments within SaaS organizations.
• Proficiency with data tools (SQL, Snowflake, BI platforms).

#LI-REMOTE

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis. 

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

The Billing Operations & Systems Manager owns the integrity of billing by ensuring deals, processes, and systems are aligned, scalable, and executable. This role serves as the central authority for billing governance, process design, and solution development, translating complex business requirements into efficient, system-enabled workflows. Acting as a bridge between Sales, Finance, Product, Engineering, IT, Revenue, and Billing, this position drives standardization, automation, and operational control in a high-volume, complex SaaS environment. This role partners closely with system owners and the engineering teams who are responsible for the hands-on system development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the global owner and central point of control for global billing operations, defining and enforcing standards, governance frameworks, internal controls, and scalable workflows across intake, validation, approval, and execution.
• Review and approve standard and non-standard deal structures, contract terms, and complex billing scenarios to ensure operational viability and compliance.
• Identify process gaps, inefficiencies, and billing risks by monitoring performance metrics, error trends, and escalations; drive root cause resolution, standardization, and reduction of manual workarounds.
• Act as the escalation point for complex billing issues, ensuring timely resolution and preventing recurrence through process and system improvements.
• Translate complex business requirements, deal structures, and operational needs into structured, system-enabled solutions in partnership with IT, Engineering, and system owners.
• Lead cross-functional initiatives and program launches, partnering with Sales, Finance, Legal, Product, and Customer Success to align deal structures with billing capabilities.
• Develop and maintain SOPs, documentation, and process standards, and provide training and guidance to ensure process clarity, consistency, and audit readiness.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
• 7+ years of experience in billing operations, finance operations, deal desk, revenue operations , or related functions in a SaaS or subscription-based environment with high transaction volume and complexity.
• Project management or process improvement certifications preferred (PMP, Lean, Six Sigma).
• Demonstrated expertise in process design, re-engineering, and operational scaling.
• Proven experience leading cross-functional projects or programs from concept through execution including both operational and system-based initiatives.
• Experience working with billing, CRM, or ERP systems (Zuora, NetSuite, Salesforce, etc.).
• Experience translating business requirements into operational processes or system solutions and delivery of measurable operational efficiencies.
• Strong decision-making capability with ability to operate in fast-paced and ambiguous environments.
• Advanced Excel skills and experience working with large datasets.
• Strong communication and stakeholder management skills, with ability to challenge and influence.
• Experience in Quote-to-Cash (Q2C) environments within SaaS organizations.
• Proficiency with data tools (SQL, Snowflake, BI platforms).

#LI-REMOTE

High-Level Overview:

Benevity is seeking a Senior Product Manager to help advance our mission of creating a positive impact globally. As a Product Manager at Benevity, you’ll refine your skills while working on impactful products that enable leading companies to engage their employees and customers in meaningful ways. You will manage products within our reporting and analytics portfolio, collaborating closely with design and engineering teams in an outcome-driven environment. Leveraging scalable technology investments across Data, and Technology Enablers, you will thrive in a culture driven by our core value of "we-are-we."

We welcome experienced candidates from diverse backgrounds who bring unique perspectives and a passion for social impact. If you’re excited to contribute to a culture of goodness and make a meaningful difference, we’d love to hear from you!

What you'll do:

Turn Donate into a measurable commerce engine

• Instrument and operationalize the end-to-end donation funnel, from intent to confirmation, across web and embedded surfaces.
• Establish performance baselines and lead structured experimentation to improve completion rates, reduce friction, and increase recurring participation.

Expand Donate into new surfaces

• Lead the evolution of Donate beyond the web into Microsoft Teams, Slack, SMS, API-powered integrations, and emerging AI-driven commerce contexts.
• Partner with engineering and architecture to enable reusable, surface-agnostic commerce capabilities.

Drive growth through disciplined experimentation

• Define hypotheses, design experiments, and use data to iterate on checkout flows, payment interactions, messaging, and post-transaction engagement.
• Introduce best-in-class growth and conversion practices drawn from consumer-grade commerce environments.

Elevate commerce rigor across the organization

• Raise the bar on instrumentation, experimentation, and performance accountability.
• Establish clear KPIs and reporting that connect checkout performance to broader business impact.

Partner across impact products

• Collaborate with Volunteer, Employee Resource Groups, Challenges, Campaigns, and Incentives teams to ensure Donate functions as a unified transaction layer across the ecosystem.
• Enable consistent and scalable commerce capabilities that support multiple product experiences.

Leverage AI to accelerate product development

• Apply AI tools and AI-augmented workflows to discovery, specification, experimentation design, and documentation.
• Contribute to evolving modern product development practices that increase velocity without sacrificing rigor.

Manage the full lifecycle

• Launch new commerce capabilities, optimize and scale them, and thoughtfully sunset legacy flows when appropriate.

What you'll bring:

• 6+ years of product management experience, including ownership of consumer-grade checkout or high-volume transactional flows.
• Proven experience building, launching, optimizing, and iterating on multi-surface commerce experiences (web, embedded, messaging, or similar).
• Strong quantitative instincts with experience improving conversion, completion rates, or transactional performance through experimentation.
• Comfort working at the intersection of growth and architecture (approximately 60% business / 40% technical orientation).
• Experience in instrumenting funnels and defining meaningful KPIs tied to business outcomes.
• Ability to partner effectively with engineering and technical architects without requiring deep implementation ownership.
• Demonstrated ability to lead cross-functional initiatives across multiple product areas.

Nice to have:

• Experience evolving a product from feature-based checkout to platform-based commerce capabilities.
• Familiarity with API-first or headless commerce models.
• Hands-on experience operating on third-party payment rails and financial APIs.
• Experience building or optimizing recurring payment or subscription systems.
• Experience working in AI-augmented product development environments.
• Background in enterprise SaaS or regulated/financially sensitive systems.
• CSR or social impact experience (valued but not required).

High-Level Overview:

Benevity is seeking a Senior Product Manager to help advance our mission of creating a positive impact globally. As a Product Manager at Benevity, you’ll refine your skills while working on impactful products that enable leading companies to engage their employees and customers in meaningful ways. You will manage products within our reporting and analytics portfolio, collaborating closely with design and engineering teams in an outcome-driven environment. Leveraging scalable technology investments across Data, and Technology Enablers, you will thrive in a culture driven by our core value of "we-are-we."

We welcome experienced candidates from diverse backgrounds who bring unique perspectives and a passion for social impact. If you’re excited to contribute to a culture of goodness and make a meaningful difference, we’d love to hear from you!

What you'll do:

Turn Donate into a measurable commerce engine

• Instrument and operationalize the end-to-end donation funnel, from intent to confirmation, across web and embedded surfaces.
• Establish performance baselines and lead structured experimentation to improve completion rates, reduce friction, and increase recurring participation.

Expand Donate into new surfaces

• Lead the evolution of Donate beyond the web into Microsoft Teams, Slack, SMS, API-powered integrations, and emerging AI-driven commerce contexts.
• Partner with engineering and architecture to enable reusable, surface-agnostic commerce capabilities.

Drive growth through disciplined experimentation

• Define hypotheses, design experiments, and use data to iterate on checkout flows, payment interactions, messaging, and post-transaction engagement.
• Introduce best-in-class growth and conversion practices drawn from consumer-grade commerce environments.

Elevate commerce rigor across the organization

• Raise the bar on instrumentation, experimentation, and performance accountability.
• Establish clear KPIs and reporting that connect checkout performance to broader business impact.

Partner across impact products

• Collaborate with Volunteer, Employee Resource Groups, Challenges, Campaigns, and Incentives teams to ensure Donate functions as a unified transaction layer across the ecosystem.
• Enable consistent and scalable commerce capabilities that support multiple product experiences.

Leverage AI to accelerate product development

• Apply AI tools and AI-augmented workflows to discovery, specification, experimentation design, and documentation.
• Contribute to evolving modern product development practices that increase velocity without sacrificing rigor.

Manage the full lifecycle

• Launch new commerce capabilities, optimize and scale them, and thoughtfully sunset legacy flows when appropriate.

What you'll bring:

• 6+ years of product management experience, including ownership of consumer-grade checkout or high-volume transactional flows.
• Proven experience building, launching, optimizing, and iterating on multi-surface commerce experiences (web, embedded, messaging, or similar).
• Strong quantitative instincts with experience improving conversion, completion rates, or transactional performance through experimentation.
• Comfort working at the intersection of growth and architecture (approximately 60% business / 40% technical orientation).
• Experience in instrumenting funnels and defining meaningful KPIs tied to business outcomes.
• Ability to partner effectively with engineering and technical architects without requiring deep implementation ownership.
• Demonstrated ability to lead cross-functional initiatives across multiple product areas.

Nice to have:

• Experience evolving a product from feature-based checkout to platform-based commerce capabilities.
• Familiarity with API-first or headless commerce models.
• Hands-on experience operating on third-party payment rails and financial APIs.
• Experience building or optimizing recurring payment or subscription systems.
• Experience working in AI-augmented product development environments.
• Background in enterprise SaaS or regulated/financially sensitive systems.
• CSR or social impact experience (valued but not required).

High-Level Overview

Benevity is hiring a Growth Marketing Manager to own paid media and organic discovery as a connected growth engine, with a strong focus on account-based marketing (ABM) and strategic accounts. This role will report to the Sr. Manager, Digital Marketing on Benevity’s Growth Marketing team.

This role is responsible for building awareness with Tier 1 and Tier 2 target accounts, capturing intent signals, and influencing pipeline through integrated paid media, SEO, AEO and GEO strategies. This role is ideal for a hands-on marketer who wants to learn fast, test aggressively and grow into broader ownership, while partnering closely with sales, product marketing, marketing ops and ABM stakeholders.

What you'll do:

Paid media 

• Plan, execute, and optimize paid media programs across:
• Paid search
• Paid social (especially LinkedIn)
• Retargeting
• Prioritize Tier 1 and Tier 2 target accounts and high-intent audiences
• Balance awareness, intent capture, and efficiency across long sales cycles
• Monitor performance daily and proactively course-correct inefficiencies
• Partner with sales and ops to improve lead quality and pipeline influence

Organic search (SEO, AEO, GEO)

• Support and execute organic discovery strategy, including:
• SEO fundamentals
• Answer Engine Optimization (AEO)
• Generative Engine Optimization (GEO)
• Optimize content to answer buyer questions clearly and accurately
• Help ensure Benevity appears favorably in AI-powered search experiences
• Partner with content and product marketing to structure content for authority and trust
• Identify keyword gaps and provide recommendations for new, high-authority content

Measurement, learning & optimization

• Track performance against baselines and identify trends over time
• Measure success beyond traffic and CPL, including:
• Qualified leads
• Pipeline influence
• Account warming signals
• Contribute to dashboards and reporting in HubSpot
• Turn insights into clear, actionable recommendations and drive follow-through on next steps

Experimentation & Growth

• Run structured experiments to identify what works and why
• Test new:
• Audiences
• Ad formats
• Content structures
• Messaging hypotheses
• Use winning insights to drive core strategy while maintaining testing momentum
• Help evolve strategy toward an 80/20 performance-to-experimentation model

Cross-functional partnership

• Work closely with:
• Demand Gen/ABM team on campaign strategy and execution
• Sales and BDR teams on account priorities and feedback
• Marketing Ops on attribution, tracking and data quality
• Communicate clearly when inputs or alignment are missing

What you'll bring:

• 3–5 years of experience in growth, performance or digital marketing
• Hands-on experience managing paid media campaigns
• Working knowledge of SEO fundamentals
• Strong analytical and problem-solving skills
• Comfort working with performance data and dashboards
• Ability to communicate clearly about what’s working and what’s not
• Exposure to long sales cycles and account-based marketing
• Ideal tech stack experience: HubSpot, 6Sense, Google Ads, Google Search Console, LinkedIn Ads, YouTube, Semrush, Hockeystack

High-Level Overview

As the Manager, Business Applications at Benevity, you will oversee the integration and efficiency of our business applications and systems. Your role is pivotal in ensuring that our technology solutions align with operational goals and strategies, driving productivity, streamlining processes, and facilitating data-driven decision-making. You will lead a team responsible for the analysis, implementation, and improvement of business systems, ensuring they support Benevity's mission to empower companies and their employees to make a positive impact.

You will also be responsible for managing cross-functional steering committees, developing system roadmaps, and overseeing backlog management. Additionally, this role will involve leveraging business intelligence to support strategic initiatives, developing and refining operational processes, and establishing key metrics and reporting frameworks to measure success and drive continuous improvement.

What you'll do:

• System Management & Maintenance: Oversee the implementation, configuration, and optimization of business systems to ensure alignment with organizational objectives, while leading the back-office systems team responsible for ongoing support.
• Project & Roadmap Management: Lead system-related projects (upgrades, migrations, new implementations), develop and maintain system roadmaps, and manage backlogs, ensuring initiatives align with business priorities and strategic goals.
• Process Improvement & Automation: Develop, refine, and manage operational processes to improve efficiency, recommend automation, and enhance workflows for better business outcomes.
• Business Intelligence & Data Management: Utilize BI tools to analyze data, generate insights, establish KPIs, ensure data integrity, and develop reporting frameworks to support strategic decision-making.
• Cross-Functional Collaboration & Governance: Lead cross-functional steering committees, ensuring business systems align with organizational priorities, collaborating with GTM, Finance, Client Success, Engineering, Technology Operations, and Data Governance.
• User Support & Training: Provide technical support, develop training programs, and drive system adoption to enhance proficiency across the organization.
• Compliance & Security: Ensure business systems comply with industry regulations and security policies, conducting audits, risk assessments, and proactive data protection initiatives.
• Team Leadership & Development: Oversee team performance, provide mentorship, and support professional growth while staying informed on industry trends and emerging technologies.
• Strategic Planning & Innovation: Drive strategic planning for system and integration enhancements, develop an integration strategy and roadmap, and maintain business system integrations through Workato to ensure seamless data flow.

What you'll bring:

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
• Proven experience with system integration, project management, and process improvement.
• Strong understanding of business intelligence, data management, compliance, and security standards.
• Experience managing cross-functional committees and aligning business systems with organizational strategy.
• Excellent leadership, communication, and interpersonal skills.
• Ability to align technology solutions with business objectives and Benevity's mission.
  
  

  Operations - Ashley Tedham:

  "After 10+ years working in the non-profit space, I started looking for a meaningful challenge, one that continued to allow me to serve the broader community, while learning a different set of skills. I was introduced to a few people at Benevity and after several months of exploring different opportunities I was approached by Caleb Wall, who invited me to join the Global Team at Benevity. What a journey it has been! In just 2.5 years I grew from a Senior Analyst, to Acting Manager, to Manager to Director of the Global Team. The challenging opportunities that Benevity provided along with the mentorship and support of my colleagues and people leaders allowed me to grow into my dream job, helping me to expand my skill-set and level-up my impact! It hasn't been easy - but it's become the most fulfilling position I have ever had." 

  Ashley Tedham, Director, Global Operations & Foundation Partnerships

Part-Time Position (Weekend Availability)

The Keyholder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A keyholder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions.

Responsibilities

Customer Experience

 Protect the customer experience in all areas

 Help achieve clientele data capture goals in order to drive sales and maintain customer focus

 Ensure daily monitoring and execution of sales

 Provide a friendly and welcoming environment

 Maintain a professional appearance consistent with established dress code and image guidelines

 Maximize personal sales at all opportunities, including additional sales at cash wrap

 Assist in conflict resolution with client issues

 Communicate product and customer feedback to managers

 Achieve personal SPH goals*

People

 Support management team with training new associates on customer service standards and product knowledge

 Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor

 Supervise and develop sales associates as necessary

Operational Standards

 Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation

 Ensure strict compliance and adhering to the application of policies and procedure

 Key Holders will be able to process returns, but cannot execute employee purchases

 Assists the Management Team with inventory preparations and participate in the actual Inventory

 Ensure operational integrity & asset protection compliance in day to day operations & practices

Visual Presentation/Store Maintenance

 Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips

 Be knowledgeable of the store's merchandise, back of house and front of house layout

Skills and Requirements

 Must have a minimum of 1-2 years of retail experience

 Excellent interpersonal skills supporting a team environment

 Strong English communication - verbal and written / Multilingual is a plus

 Excellent time management/project skills

 Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

 Ability to recognize and react to changing work demands

 Comfortable and confident in making effective autonomous (and group) decisions in a timely manner

 Goal oriented: ability to stay focused on creating winning results

 Dedicated to high levels of Customer Service and Sales Productivity

 On the job special projects that have developed depth of related experience an asset

 Physical Demands: • Hours/days of work can be varied due to the demands of the business/Weekend Availability • Must be able to work shift standing and walking and able to lift approx 20 lbs. • Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions

Robots & Pencils is seeking an experienced, outcome-oriented IT Manager to lead and evolve our internal technology environment across a distributed, international team. 

You will own the lifecycle, performance, and reliability of internal systems supporting team members across four countries, with offices in Cleveland, Calgary, Lviv (Ukraine), and Bogota 

You will implement scalable systems, standardize core processes, and strengthen internal technology foundations so our teams can move faster, collaborate better, and focus on meaningful client outcomes. 

Key Responsibilities 

Application Lifecycle & Systems Ownership 

• Own application lifecycle management end-to-end, including evaluation, acquisition, rollout, support, maintenance, optimization, and retirement 

• Rationalize underused or redundant tools to reduce platform sprawl 

• Lead critical systems implementations, including HRIS and PSA platforms 

• Build structured implementation plans with clear milestones, adoption targets, and risk mitigation strategies 

• Ensure internal systems scale with company growth across offices and time zones 

Process Standardization & Operational Excellence 

• Standardize onboarding and offboarding processes across countries and offices 

• Improve helpdesk and service workflows for speed, clarity, and accountability 

• Create repeatable, documented processes that balance consistency with flexibility 

• Strengthen internal operational visibility without introducing unnecessary bureaucracy 

• Continuously refine systems based on usage patterns and team feedback 

Vendor, Inventory & Cost Management 

• Own vendor relationships and service-level agreements 

• Manage hardware and software procurement, inventory tracking, and cost allocation 

• Strengthen oversight of SaaS subscriptions and AI-related spend 

• Optimize licensing and subscription usage for efficiency and scalability 

• Ensure vendor performance meets reliability and support expectations 

Security & Compliance 

• Support security awareness training and internal risk assessments 

• Contribute to annual SOC 2 compliance certification efforts 

• Strengthen documentation and audit readiness, including maintaining a structured Vanta repository 

• Ensure internal systems meet security, governance, and compliance standards 

• Proactively identify and mitigate operational and compliance risks 

Team Leadership & Cross-Functional Collaboration 

• Lead the team responsible for helpdesk support and systems maintenance 

• Partner closely with HR, Operations, and Engineering to translate business needs into durable IT solutions 

• Communicate clearly with both technical and non-technical stakeholders 

• Balance competing priorities with sound judgment and a service-oriented mindset 

• Drive accountability and clarity across distributed teams 

Required Skills & Qualifications 

• 8+ years of relevant corporate IT experience 

• Experience analyzing, implementing, and evaluating enterprise IT systems 

• Strong background in SaaS management and cloud infrastructure (AWS) 

• Demonstrated success with security frameworks, audits, and compliance programs, including SOC 2 

• Fluency with Microsoft 365 (certification is a plus) and comfort working with tools such as GitHub and AWS 

• Project management experience with successful rollouts of new systems and documented risk mitigation strategies 

• English fluency (written and spoken) 

Nice to Have 

• PSA or ERP implementation experience 

• Experience operating in distributed, international organizations 

• Exposure to SaaS rationalization and cost optimization initiatives 

Personal Competencies 

• Outcome-Oriented – Focuses on operational impact, reliability, and measurable improvements. 

• Systems Thinker – Standardizes processes without creating unnecessary friction. 

• Service-Minded – Prioritizes user experience for internal teams. 

• Operationally Disciplined – Drives clarity, structure, and accountability. 

• Adaptable – Balances competing priorities calmly and effectively. 

• Ownership-Driven – Follows through and ensures systems perform as intended. 

Why This Role Matters 

At Robots & Pencils, we build smart systems for the human world. When our internal technology is strong, our teams move faster, collaborate better, and spend more time delivering meaningful outcomes for clients. This role turns IT into a true enabler of creativity, security, and scale across borders and time zones. 

You will strengthen the foundation that allows every product team to operate at a higher level. This is operational leadership with measurable organizational impact. 

Why Join Robots & Pencils? 

We don’t just maintain systems; we build environments where teams can do their best work. 

You’ll help modernize internal infrastructure, lead high-impact system implementations, and influence how a distributed digital product company operates at scale. 

You’ll work at the intersection of operations, security, and systems architecture, driving durable improvements that power the entire organization. 

What You Will Do and Learn

We are looking for an Engagement Lead for our Salesforce Practice.

The Salesforce Engagement Lead will oversee relationships with our enterprise level clients. The ideal candidate will be apt in building strong relationships with strategic clients demonstrated by your ability to understand our clients’ needs and requirements, aligning them with our best in cloud solutions to achieve their goals. The engagement lead is expected to drive strong delivery of existing work which will help lead to adjacent opportunities in different functions, business units, and/or regions within an enterprise ecosystem.

Ideal candidates will be able to:

• Develop trust relationships with a portfolio of major clients 
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Understand their business processes and advise on best-practices where applicable
• Lead multi-faceted internal teams, balancing SR’s resources to maximize impact to the customer while still focusing on their professional development and career progression
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Qualifications:

• Proven experience as an engagement/project manager in technology or management consulting
• Experience in sales and providing solutions based on client needs
• Experience with Salesforce or similar CRM technology
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  Here are some our great perks and top benefits to highlight:

• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-KP1

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis.  

SUMMARY

We are seeking a seasoned marketing professional to join our team as a Project Manager. This role is an individual contributor role and will serve as a trusted partner to leadership and cross-functional marketing teams, providing strategic guidance on best practices, emerging technologies (including AI), and operational frameworks that drive growth and efficiency. The ideal candidate will have a strong background in B2B marketing and a passion for leveraging innovation to optimize marketing and sales performance.

In this role, you will drive operational excellence across all marketing functions—designing and enforcing scalable processes, optimizing resource allocation, and ensuring the team delivers effectively against business priorities.

This position bridges strategy and execution, enabling the marketing organization to operate with focus, alignment, and accountability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Advisory:
• Advise marketing leadership and cross-functional teams on best practices, industry trends, and innovative approaches to enhance marketing effectiveness.
• Technology & Innovation:
• Evaluate and recommend new marketing technologies, including AI-driven solutions, to improve campaign performance and operational efficiency.
• Project Management:
• Lead and manage marketing projects, including budget management, from concept to execution, ensuring alignment with business objectives and timely delivery.
• Sales Enablement Frameworks:
• Develop and implement structured frameworks for Quarterly Business Reviews (QBRs) to help the marketing and sales teams identify and capitalize on opportunities.
• Cross-Functional Collaboration:
• Partner with sales, product, and operations teams to ensure seamless integration of marketing strategies and tools across the organization.

 IDEAL EXPERIENCE

• 7 years of B2B marketing experience, with a proven track record in strategic advisory and technology adoption.
• Strong understanding of marketing technology platforms, AI applications, and data-driven decision-making.
• Exceptional project management skills with the ability to lead complex initiatives across multiple teams.
• Experience in sales enablement and developing frameworks for revenue growth.
• Excellent communication and stakeholder management skills.

PREFERRED QUALIFICATIONS

• PMP certification or equivalent project/program management experience.
• Change management expertise and process improvement skills.
• Agency/vendor management experience.

EDUCATION & TRAINING

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• Certifications in project management, marketing operations, or analytics (preferred).
• Ongoing professional development in marketing leadership and operational excellence.

#LI-REMOTE

What You Will Do and Learn 

The NetSuite Engagement Lead will oversee relationships with our clients across our NetSuite ERP, SuiteSuccess, and related SuiteCloud technologies. The ideal candidate excels at building strong relationships with strategic clients by understanding their business needs and aligning them with NetSuite’s best‑in‑cloud solutions.

The Engagement Lead is responsible for driving successful delivery of current engagements while identifying adjacent opportunities across business units, subsidiaries, and regions within a client’s organization.

Ideal candidates will be able to:

• Develop trusted relationships with a portfolio of major NetSuite clients
• Gain a deep understanding of key customer requirements, business processes, and industry challenges
• Expand relationships with existing customers by continuously proposing NetSuite solutions that support their evolving objectives
• Advise clients on NetSuite best practices, leading practices, and optimization opportunities
• Lead cross‑functional internal teams, including Functional Consultants, Technical Consultants, and Solution Architects, while balancing resources to maximize customer impact and support team members’ career growth
• Ensure accurate scoping, solution alignment, and timely delivery of NetSuite products and services
• Serve as the primary communication link between key customers and internal NetSuite delivery teams
• Resolve client issues and drive risk mitigation efforts to maintain long‑term engagement health and client trust
• Identify and support new sales opportunities that contribute to ongoing, strategic client partnerships
• Prepare and deliver regular status reporting, progress updates, and forecasts to internal and external stakeholders using key account metrics

Qualifications:

• Proven experience as an engagement manager/project manager within ERP technology or management consulting
• Hands‑on experience with NetSuite, including modules such as Financials, Supply Chain, CRM, or SuiteSuccess
• Experience supporting or selling cloud‑based ERP or business applications (e.g., Oracle Cloud, SAP, Workday, Salesforce, Acumatica) is a plus
• Strong communication and interpersonal skills, with the ability to build relationships at all organizational levels
• Excellent organizational, planning, and multitasking abilities
• Strong problem‑solving, negotiation, and customer‑advocacy skills

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-KP1

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Overview

The Store Manager contributes to the successful financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity in how we operate, and development and promotability of our talent. The store manager is responsible for the overall results of a single store location.

Responsibilities

Leadership Attributes

• Deliver continuous performance feedback and necessary training to store management and sales associates to assist them in meeting their current and future position requirements
• Foster a positive team environment by empowering members to participate and cooperate on store initiatives
• Drive employee engagement through consistent recognition and providing training to improve on performance
• Innovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline results
• Provide department insight related to the customer experience and communicates information to district team and corporate office

Customer Experience

• Ensure customer service levels are met and exceeded beyond expectations at every opportunity
• Lead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team development
• Ensure that customer and employee experience are prioritized over workload or tasking
• Motivate and coach store team to achieve personal and store sales goals
• Monitor sales floor and zone coverage to drive sales and maintain customer focus
• Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed
• Ensure store teams receive customer service & product knowledge training to strengthen selling skills
• Model and ensure dress code compliance
• Achieve personal SPH goals*

People & Development

• Recruit quality high level management candidates
• Contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goals
• Ensure management and service associates clearly understand and meet job expectations
• Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities
• Coach and mentor staff to achieve optimal results including succession planning for current and future positions.
• Lead new hire on-boarding and training

Visual Presentation/Store Maintenance

• Ensure store meets visual merchandising and maintenance standards
• Ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people
• Train and support store team in the planning and supervision of store flips and regular merchandising needs
• Ensure store works to merchandising/flip calendars
• Provide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunities
• Foster effective partnership with respective District/Visual/Regional visual manager to align on company initiatives

Financial

• Lead the stores’ business planning process
• Achieve or exceed financial plans through effective planning and management
• Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals
• Ensure disciplined control of all store expenses including payroll, supplies, and other controllable expenses

Inventory Management

• To contribute to company growth through inventory management and the achievement of appropriate gross margin & return on investments
• Maximize on hand inventory by focusing on selling what we own today and actively communicating inventory needs
• Train managers and sales associates in inventory management and supervise physical inventory count
• Train, coach and audit store team regularly to ensure timelines and expectations are being met around markdown execution, promotional set up, merchandising direction, damage processing, consolidations and overall operational standards
• Ensure operational integrity & asset protection compliance in day to day operations & practices

Skills and Requirements

• Requires 3+ years store management experience
• Computer proficiency with MS Office; Outlook, Excel, Word
• Excellent interpersonal skills supporting a team environment
• Excellent English communication - verbal and written
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

Physical Demands:

• Hours/days of work can be varied due to the demands of the business
• Must be able to work shift standing and walking and able to lift approx. 20 lbs.
• Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

What You Will Do and Learn

We are looking for an Engagement Lead for our Salesforce Practice.

The Salesforce Engagement Lead will oversee relationships with our enterprise level clients. The ideal candidate will be apt in building strong relationships with strategic clients demonstrated by your ability to understand our clients’ needs and requirements, aligning them with our best in cloud solutions to achieve their goals. The engagement lead is expected to drive strong delivery of existing work which will help lead to adjacent opportunities in different functions, business units, and/or regions within an enterprise ecosystem.

Ideal candidates will be able to:

• Develop trust relationships with a portfolio of major clients 
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Understand their business processes and advise on best-practices where applicable
• Lead multi-faceted internal teams, balancing SR’s resources to maximize impact to the customer while still focusing on their professional development and career progression
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Qualifications:

• Proven experience as an engagement/project manager in technology or management consulting
• Experience in sales and providing solutions based on client needs
• Experience with Salesforce or similar CRM technology
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, 401(K) and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

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