Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

• Chef principal de produit 

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect subsidiary

Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.

About You

AppDirect Product Managers are at the heart of innovation, turning ideas into impactful solutions that generate profitable revenue streams. You thrive at the intersection of technical execution and business strategy, bridging both worlds to unlock growth opportunities. With a bias for action, a knack for tackling complex problems, and the autonomy to drive meaningful outcomes, you’ll play a critical role in shaping our future.

What you’ll do and how you’ll have an impact

• Own the AI-IT Ops product vision: Working with the Firstbase GM, define and execute the roadmap for AI-driven IT operations capabilities, identifying where automation and intelligence can replace manual workflows and create measurable efficiency gains for customers.
• Architect and launch new Firstbase editions: Lead the development of distinct product tiers, packages, and add-on products that expand Firstbase's addressable market through vertical-specific offerings, pricing/feature segmentation, and integration bundles within AppDirect's broader ecosystem. 
• Drive platform value metrics: Own the KPIs that demonstrate Firstbase's worth to customers and to AppDirect retention, expansion revenue, usage depth, NPS—and build product capabilities that directly move these numbers.
• Lead cross-functional transformation initiatives: Partner with engineering, design, operations, product marketing, sales channel, and internal teams to identify and execute on the highest-leverage opportunities for platform improvement, balancing quick wins against foundational investments.
• Make data-informed decisions: Leverage metrics, feedback, and operational insights to guide product priorities and validate impact.
• Engage cross-functionally: Work closely with Sales, Customer Success, Finance and other internal teams to align priorities and ensure organizational readiness for launches.
• Enhance the logistics journey: Deliver net-new capabilities that strengthen the B2B and B2B2C experience, incorporating elements of asset management where they intersect with logistics workflows.
• Collaborate with external partners: Engage with logistics vendors as needed to support process improvements and technology integrations.
  
  

 What we are looking for

• 7+ years of Product Management experience with a track record of owning complex, high-impact workflows end-to-end
• Proven success in delivering measurable outcomes based on new feature iteration and delivery inside an existing platform.
• Ability to translate complex customer wants into fully developed product solutions.
• Experience in fast-paced SaaS or marketplace environments with the ability to ramp quickly
• Strong technical fluency, comfortable reading API documentation, understanding data flows, and collaborating closely with engineers
• Data-driven decision-making skills, leveraging analytics and feedback loops to inform priorities
• Excellent collaboration skills and proven ability to partner with operations teams and cross-functional stakeholders
• Customer experience mindset with a passion for improving user journeys while driving operational efficiency
• Familiarity with warehouse management systems or other Ops tooling is a bonus
• Bilingualism in spoken and written communication is essential
  
  

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

#li-remote 

#LI-Remote

#LI-KE1

About the role

Syndio is transforming how companies understand and act on workplace equity — and as we launch new daily-use products into the market, the way we support customers needs to transform too. We're looking for a Senior Manager to define and own the vision for what customer support looks like in an agentic future: a lean, AI-native function that scales with product growth, stays close to customers, and serves as a high-signal feedback loop between users and engineering.

This is a rolling the sleeves builder role. You'll inherit a technically sharp, high-trust team and a clear mandate: architect a support function where intelligent AI agents handle the majority of interactions autonomously, human effort is reserved for what requires genuine judgment, and the gap between incoming ticket volume and resolved ticket volume is continuously closing — without proportional headcount growth.

You'll need to be as comfortable designing a multi-agent orchestration system as you are coaching a team member through a difficult customer conversation. The right person for this role sees agentic AI not as a tool to bolt onto existing processes, but as the foundation to build from.

What you'll own

Vision and strategy for agentic support. You'll define what the support function needs to look like as AI capabilities evolve — setting the architecture for how customer-facing agents, orchestration layers, and human escalation paths fit together. This isn't a roadmap you inherit; it's one you build and continuously refine as the technology and the product surface area change.

Customer-facing agent design and operations. You'll own the build-out of an AI-native support layer — designing the agents customers interact with, the knowledge bases that power them, the escalation logic that routes edge cases to humans, and the quality standards that govern all of it. You're not enabling a tool; you're designing a system.

Analytical rigor and business decision support. You'll own the metrics that matter: ticket inflow rates, autonomous resolution rates, escalation patterns, time-to-resolution, and the gap between incoming and resolved volume. You'll use this data to make and support business decisions — including when to deploy additional agent capacity, when to invest in knowledge base coverage, and where human support is still the right answer.

Team leadership and development. You'll manage, coach, and grow a team that operates at the intersection of technical investigation, customer empathy, and engineering partnership. You'll own performance development, create clarity on roles and expectations, and build a culture where people do their best work.

Agentic bug triage and resolution. You'll formalize how AI agents are used in the bug investigation and resolution workflow — defining which categories of issues are in scope for agent-assisted diagnosis, establishing human review gates, and working with engineering to make the workflow fast and safe.

Cross-functional partnership. Support sits at the center of the product feedback loop. You'll maintain strong working relationships with Engineering, Customer Success, and Product — ensuring that patterns in support data flow into sprint planning and that escalations move quickly when they need to.

Scaling for product growth. With multiple products launching in 2026, you'll own the readiness plan — ensuring agents, processes, and the team are prepared for a significant increase in ticket volume from daily-use products with larger, more diverse user bases.

What we're looking for

A vision for the agentic future of support. You have a clear, informed point of view on where AI-native support is heading — and the experience to back it up. You've thought deeply about multi-agent systems, orchestration, customer-facing agents, and where the human layer belongs in all of it.

Technical fluency. You don't need to be an engineer, but you need to be credible in technical conversations. You're comfortable reading logs, understanding how a web application works end to end, and forming a clear hypothesis about what's broken and why. Experience with observability tooling, agent orchestration platforms, or workflow systems is a strong plus.

AI and automation depth. You've built or operated AI-assisted support workflows with real production usage. You think natively about leverage points — where agents compound, where they break down, and how to design for both.

Analytical capability. You're fluent in support metrics and know how to build the instrumentation to track what matters. You can look at inflow vs. resolution trends and translate them into business recommendations with confidence.

Customer empathy and communication. You understand that every ticket represents a real person with a real problem. You set the standard for how your team and your agents communicate with customers — clearly, honestly, and with genuine care for their experience.

Operational rigor. You know how to design a workflow, measure what matters, and iterate. You've built support processes that scale — not just documented the ones that exist.

People leadership. You've managed high-performing teams and know how to develop ICs who are already excellent. You give feedback directly and create an environment where people grow.

Experience

• 8+ years in technical support, engineering operations, or a related function
• 2+ years managing people
• Demonstrated experience building or scaling support operations at a SaaS company
• Hands-on experience designing or operating AI-assisted support workflows, customer-facing agents, or multi-agent orchestration systems
• Hands-on experience with Zendesk or a comparable enterprise support platform at an operational or administrative level
• Experience working closely with engineering teams and contributing to cross-functional processes like sprint planning or incident review

What success looks like in year one

By the end of your first year, you've articulated and begun executing a clear multi-year vision for AI-native support. Customer-facing agents are handling the majority of L1 tickets autonomously. Agent-assisted workflows have materially shortened bug resolution cycles. You're tracking inflow and resolution rates with enough precision to make confident capacity recommendations. And the team is operating as a strategic function — not a help desk — with ticket volume growing and manual effort not growing with it.

• 💰 Competitive Compensation. For this role our base salary is targeted at $158-185k USD.
• Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 
• 🏆  Syndio Equity. So you can share in Syndio’s success.
• 🏝  Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave. 
• 🩺  Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
• 🏥  Life Insurance & Disability. Syndio covers the full premium.
• 🏦 401(k). To help you save for your future
• 📍 Remote-First within the following approved East Coast states: CT, DC, FL, GA, MD, MA, NJ, NY, OH, PA, RI, SC, VT, and VA #LI-Remote 

Interview overview

Below you'll find an outline of the interview plan for our Senior Manager, Applications Support position. Please note that while this is what we expect the process to look like, we may ask you for supplemental information or require an additional step before making a final decision.

1. Recruiter Screen - 25min
2. Hiring Manager - 30min
3. Loop - Three 30-45 min video calls with departmental peers and cross-functional team members - 2hrs max
4. Final Interview - Engineering Leader - 30min

About the role

Why this role is exciting

Why you'll love it here:

• 💰 Competitive Compensation. For this role our salary is targeted at $105-$140k USD per year. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 
• 🏆  Syndio Equity. So you can share in Syndio’s success.
• 🏝  Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave. 
• 🩺  Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
• 🏥  Life Insurance & Disability. Syndio covers the full premium.
• 🏦 401(k). To help you save for your future
• 📍 Remote-first in the following approved U.S. states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IA, MD, MA, MN, NE, NJ, NY, OH, OR, PA, RI, SC, SD, TX, UT, VT, VA, WA, and WI #LI-Remote

Role Progression:

In the 1st Month:

• Complete onboarding on the Syndio platform and the "Decision Intelligence" vision.
• Master the new Integration Platform and current data loading artifacts.
• Shadow 2-3 strategic client implementations and identify potential automation opportunities.
• Contribute to a pilot migration of an existing client’s data into the new platform.

At 3 Months:

• Independently lead technical implementations for new clients.
• Execute data migrations for a segment of the existing client base into the new Integration platform.
• Build reusable "Implementation Artifacts" (scripts, prompts, templates) that reduce time-to-value for the whole team.
• Contribute to the design of our new Platform’s Implementation process, identifying automation and other artifacts to minimize the client’s time to value.

By 6 Months:

• Manage a portfolio of high-complexity implementations for Syndio’s most strategic accounts utilizing automation and other artifacts to maximize client’s value in minimum time.
• Help achieve the goal of migrating 70% of the client base to the new Integration platform solution.
• Serve as a subject matter expert for "Process Embedding," ensuring clients are fully adopting the platform’s advanced setup features.

The interview overview

Below you'll find an outline of the interview plan for our Forward Deployed Engineer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30 min phone call with a member of our Talent Team.
2. 45-60 min Zoom deep dive with the Hiring Manager (Director of Forward Deployed Engineering).
3. 75 min hands-on technical interview with a Senior Engineer.
4. 2-3 video interviews with key members of the Customer Success and Product teams.
5. 30 min interview with the SVP of Engineering - Data Strategy.

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

What You Will Do

We are looking for an Anaplan Solution Architect to join our Anaplan Delivery Team!

The Anaplan Solution Architect will design best-in-class Anaplan solutions that meet the tailored needs of our clients. You will develop and cast the technical vision to internal model building consultants, and most importantly, to our clients, as we work to deliver the best possible solution to their challenges. Your design will account for data sources, integration layers, the underlying Anaplan model architecture, and the user interface, and you will have the opportunity to coach and train others along the way!

Ideal candidates will be able to:

• Work as a Solutions Architect and lead the end-to-end design of an Anaplan Model
• Ability to run a project utilizing the Agile Implementation Methodology
• Clear ability to teach both clients and internal resources with no prior Anaplan knowledge how to build a model.
• Guide a customer to enhance their process utilizing both Anaplan expertise and Subject Matter Expertise.
• Ability to have difficult conversations with a customer about scope and timeline in order to ensure the project timeline is on track and budget
• Ability to effectively lead a team of consultants

Qualifications:

• Degree in Finance, Accounting, Logistics, and/or Management Information Systems
• 7 years of experience in Consulting or Financial Reporting and Analysis
• Strong knowledge of Excel. Including an understanding of how to develop macros, and model large data sets utilizing Lookups and SumIf functions.
• Microsoft Office Suite expertise
• Strong understanding of Multi-Dimensional data architecture

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

We are seeking an experienced Staff Mobile Engineer to join our team. The successful candidate loves working with technology and has a proven track record of leading, building and delivering complex mobile applications. This role requires navigating ambiguity and shaping the long term direction of our mobile products.

You will work as part of our mobile team to redefine wealth management for both advisors and their clients. Our infrastructure is built with a Microservices approach and our tech stack includes React Native, with TypeScript, Node, Serverless, GraphQL, MongoDB, and AWS. 

As a key member of our Mobile team, you will be helping set the strategy for OneVests mobile applications by: (1) establishing and building patterns customer and client interactions, (2) designing and building customer and client mobile experiences, (3) building tooling, CI and releases processes that enable scalable and efficient delivery of enterprise applications to our customers.

What you’ll be doing:

• Building out the OneVest mobile application in React Native, using GraphQL APIs
• Partnering cross-functionally to collaborate on solution design, balancing technical excellence with delivery velocity
• Leading technical design and architecture of large-scale features by designing and breaking down complex epics into deliverable stories and tasks
• Continuously improving our codebase and developer experience by identifying and resolving systemic technical debt, adopting new/better practices and tools
• Owning the mobile lifecycle, from local development and automated testing to CI/CD and store deployments
• Mentoring and providing leadership through technical reviews for product stories and providing feedback to peers through code and architecture review
• Proactively managing project risks and cross-team dependencies while resolving complex technical issues and customer escalations
• Championing best practices across quality, patterns, tools and processes to ensure both OneVest and our platform scales for enterprise customers

Must Haves:

• 8+ years mobile development experience with a strong focus in React Native, and JavaScript/TypeScript
• Proven ability to architect, develop and maintain mobile applications for enterprise scale
• Experience with FastLane, Expo, App/Play stores, TestFlight, etc., for build, CI/CD, and deployment tools for react-native applications
• Proven ability to effectively contribute to technical strategy and roadmaps 
• Expertise in designing scalable and performant front end architectures integrating with complex GraphQL microservice backends
• Strong communication skills, capable of articulating complex technical decisions to a wide audience

Location: This role is open to candidates across Canada

About the role

Why this role is exciting

Why you'll love it here:

• 💰 Competitive Compensation. For this role our base salary is targeted at $99-133k CAD. Final offer amounts are determined by factors such as experience and expertise.
• 🏆 Syndio Equity. So you can share in Syndio’s success.
• 🏝 20 days annually. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave. 
• 💊 Private Medical Coverage
• 🔌 Monthly Electronics Reimbursement
• 🏠 WFH Stipend
• 📍 Remote-First (within commuting distance of Calgary) #LI-Remote 

Role Progression:

In the 1st Month:

• Complete onboarding on the Syndio platform and the "Decision Intelligence" vision.
• Master the new Integration Platform and current data loading artifacts.
• Shadow 2-3 strategic client implementations and identify potential automation opportunities.
• Contribute to a pilot migration of an existing client’s data into the new platform.

At 3 Months:

• Independently lead technical implementations for new clients.
• Execute data migrations for a segment of the existing client base into the new Integration platform.
• Build reusable "Implementation Artifacts" (scripts, prompts, templates) that reduce time-to-value for the whole team.
• Contribute to the design of our new Platform’s Implementation process, identifying automation and other artifacts to minimize the client’s time to value.

By 6 Months:

• Manage a portfolio of high-complexity implementations for Syndio’s most strategic accounts utilizing automation and other artifacts to maximize client’s value in minimum time.
• Help achieve the goal of migrating 70% of the client base to the new Integration platform solution.
• Serve as a subject matter expert for "Process Embedding," ensuring clients are fully adopting the platform’s advanced setup features.

The interview overview

Below you'll find an outline of the interview plan for our Forward Deployed Engineering position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30 min phone call with a member of our Talent Team.
2. 45-60 min Zoom deep dive with the Hiring Manager (Director of Forward Deployed Engineering).
3. Technical/Strategic Evaluation: A take-home or live case study focusing on:
• Designing a data ingestion plan for a complex client.
• Demonstrating how you leverage AI prompting to solve an implementation exception.
• Creating a "theoretical" plan for group setup and user adoption.
4. 45 min technical interview with a Senior Engineer to walk through your code or logic.
5. 2-3 video interviews with key members of the Customer Success and Product teams.
6. 30 min interview with the SVP of Engineering - Data Strategy.

About the role

Why this role is exciting

Why you'll love it here:

• 💰 Competitive Compensation. For this role our salary is targeted at $150-175k USD per year. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 
• 🏆  Syndio Equity. So you can share in Syndio’s success.
• 🏝 Generous vacation policy.
• 🩺  Medical, Dental, Vision.
• 📍Remote-first in the following approved U.S. states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IA, MD, MA, MN, NE, NJ, NY, OH, OR, PA, RI, SC, SD, TX, UT, VT, VA, WA, and WI.

Role Progression:

In the 1st Month:

• Complete onboarding on the Syndio platform and the "Decision Intelligence" vision.
• Master the new Integration Platform and current data loading artifacts.
• Shadow 2-3 strategic client implementations and identify potential automation opportunities.
• Contribute to a pilot migration of an existing client’s data into the new platform.

At 3 Months:

• Independently lead technical implementations for new clients.
• Execute data migrations for a segment of the existing client base into the new Integration platform.
• Build reusable "Implementation Artifacts" (scripts, prompts, templates) that reduce time-to-value for the whole team.
• Contribute to the design of our new Platform’s Implementation process, identifying automation and other artifacts to minimize the client’s time to value.

By 6 Months:

• Manage a portfolio of high-complexity implementations for Syndio’s most strategic accounts utilizing automation and other artifacts to maximize client’s value in minimum time.
• Help achieve the goal of migrating 70% of the client base to the new Integration platform solution.
• Serve as a subject matter expert for "Process Embedding," ensuring clients are fully adopting the platform’s advanced setup features.

The interview overview

Below you'll find an outline of the interview plan for our Senior Forward Deployed Engineer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30 min phone call with a member of our Talent Team.
2. 45-60 min Zoom deep dive with the Hiring Manager (Director of Forward Deployed Engineering).
3. 45 min technical interview with a Senior Engineer to walk through your code or logic.
4. 2-3 video interviews with key members of the Customer Success and Product teams.
5. 30 min interview with the SVP of Engineering - Data Strategy.

As a senior technology leader, you will help build our technology platform to enable 10 million change-makers to deliver a billion acts of goodness by 2025. We seek a platform-first Architect to lead enterprise patterns for reliable, governed, AI-driven, and cost-effective solutions at scale across our technology portfolio. You will design how data flows across the company, from ingestion to consumption, while ensuring our AI systems are secure, auditable, and maintainable. This role requires practical systems thinking and the ability to influence senior engineers and leadership toward consistent, enterprise-wide architecture outcomes that align our data and AI strategy with broader business goals.

If you're passionate about leveraging modern technology, data and AI for positive impact and eager to contribute to a mission-driven organization, we want to hear from you.

What you will do:

• Develop and maintain end-to-end tracks with our data and AI focus technology strategy and architectural portfolio
• Mentor engineers and technical leadership by providing clear patterns, ensuring adherence to architectural patterns, and offering hands-on guidance for complex implementations
• Lead architecture decisioning through Architecture Decision Records (ADRs), standards, and design reviews
• Oversee architectural reviews, code reviews, and system performance analysis to ensure quality standards and sustainable delivery momentum
• Foster a culture of collaboration, knowledge sharing, and continuous learning through mentorship, team collaboration, and workshops
• Enable governed data consumption through clear data contracts, curated datasets, and consistent serving patterns including domain marts
• Standardize end-to-end data flow patterns including ingestion, transformation, storage, serving, and retirement with repeatable templates
• Set platform standards for orchestration and reliability including SLAs, retries, idempotency, backfills, runbooks, and operational dashboards
• Establish enterprise data quality practices including critical data elements, quality rules, validation layers, monitoring, and issue triage workflows
• Drive governance-by-design by embedding metadata, lineage, classification, and ownership into platform patterns
• Drive adoption of AI governance architecture for agentic solutions including controls for data privacy and model lifecycle
• Define AIOps standards ensuring AI systems have traceability, quality measurement, incident response readiness, and cost guardrails
• Collaborate with stakeholders and product management to identify, prioritize, and mitigate technical risks and challenges
• Stay informed about industry regulations, security standards, and compliance requirements to ensure solutions meet necessary standards

What you’ll bring:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field
• 7+ years in software development methodologies, architecture, and implementation of large scale enterprise systems
• 4+ years focused on data engineering, data management, or data platform architecture and designing AI solutions including AIOps practices
• Structured problem solving to turn ambiguous requirements into scalable, low-cost solution patterns
• Ability to think strategically while paying close attention to technical details
• Proven experience building or evolving an enterprise data platform including standards and adoption across multiple teams
• Demonstrated ability to design governance-ready AI solutions including evaluation strategies, privacy safeguards, and auditability
• Strong expertise in system architecture, cloud computing, distributed systems, and integration technologies
• High bar for operational readiness, actionable documentation, and treating governance as a built-in platform feature
• Deep experience across modern data platform capabilities including AWS Glue, Step Functions, Airflow, dbt, Spark, and Snowflake
• Proficiency in programming and analytics using Python, SQL, and Jupyter Notebooks
• Experience with agentic frameworks such as LangChain, LlamaIndex, or LangGraph and AIOps tooling like LangFuse
• Familiarity with Agile development methodologies and the ability to adapt to a fast-paced environment
• Strong understanding of security principles, performance optimization, scalability, and reliability
• Demonstrated influence towards simplicity and repeatability in architecture

Nice to Have:

• Experience operating in regulated environments, (SOC2, ISO 27001, or GDPR).
• Familiarity with federated domain ownership models, where domains ship data products while the platform provides shared standards and tooling.
• Experience designing and scaling platform observability for data pipelines, streaming systems, and AI services.
• Familiarity with medallion architecture patterns
• Experience in modern data platform capabilities, including:
• Streaming: Apache Kafka, AWS MSK, AWS Kinesis, GCP Pub/Sub
• Metadata and governance: DataHub, Atlan or similar

If residing within commutable distance to Avetta's Calgary Office located at 255 5th Ave SW, Suite 1400, Calgary, AB T2P 3G6, a hybrid schedule would be requested, (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office.

SUMMARY:

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

Avetta’s Analytics Consultant is a client-facing individual contributor responsible for leading the delivery of high-impact, data-driven insights and scalable analytics solutions for Avetta clients and internal stakeholders.

This role operates with a high degree of autonomy, owning complex analytics engagements end-to-end—from discovery and solution design through execution and delivery. The Analytics Consultant partners cross-functionally with Professional Services, Product, Engineering, and Customer teams to influence strategy, shape data solutions, and drive measurable business outcomes.

Working within Avetta’s modern data ecosystem (Snowflake, AWS, Power BI, Sisense), this role not only delivers advanced analytics but also identifies opportunities to standardize and productize insights into scalable, repeatable solutions. The position requires strong technical expertise, strategic thinking, and executive-level communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Leadership & Strategic Engagement

• Lead client-facing analytics engagements, including discovery, scoping, solution design, and delivery.
• Act as a trusted advisor to clients and internal stakeholders, shaping data strategies and influencing decision-making.
• Translate complex business problems into structured analytical approaches and scalable solutions.
• Present insights and recommendations to senior stakeholders with clarity and business context.
• Ensure consistent delivery of high-quality work aligned to client expectations and business value.

Advanced Solution Design & Delivery

• Architect, develop, and maintain complex dashboards, data models, and analytical solutions using BI tools and SQL-based environments.
• Own project scope, timelines, and deliverables with minimal oversight.
• Lead solution design decisions, balancing scalability, performance, and usability.
• Drive adoption of best practices in analytics engineering, data modeling, and visualization.
• Identify and lead opportunities to productize recurring analytics solutions.

Data Quality, Governance & Innovation

• Proactively identify data quality, integrity, and structural issues; recommend and implement improvements.
• Partner with Engineering and Data teams to enhance data pipelines and infrastructure.
• Champion data governance, documentation, and standardization practices.
• Contribute to the evolution of Avetta’s analytics ecosystem through innovation and automation.

Data Storytelling & Business Impact

• Translate complex datasets into compelling narratives that drive actionable business decisions.
• Provide thought leadership in analytics, contributing to internal and external visibility of capabilities.
• Mentor junior team members and elevate overall team analytics maturity.
• Support organizational data literacy and promote a data-driven culture.

Operational Excellence & Continuous Improvement

• Translate complex datasets into compelling narratives that drive actionable business decisions.
• Provide thought leadership in analytics, contributing to internal and external visibility of capabilities.
• Mentor junior team members and elevate overall team analytics maturity.
• Support organizational data literacy and promote a data-driven culture.

PREFERRED QUALIFICATIONS:

• Advanced experience with BI and analytics tools (e.g., Power BI, Sisense, Business Objects).
• Strong proficiency in SQL and relational databases; experience with data modeling and ETL/ELT frameworks.
• Experience working within cloud data environments (e.g., Snowflake, AWS).
• Familiarity with CRM and business tools (e.g., Salesforce, Excel, PowerPoint).
• Strong understanding of statistical analysis, data interpretation, and performance optimization.
• Proven ability to lead complex projects and manage multiple priorities.
• Excellent problem-solving skills with the ability to navigate ambiguity and drive clarity.
• Strong communication and stakeholder management skills, including executive-level presentations.

IDEAL EDUCATION, TRAINING AND EXPERIENCE:

• Bachelor’s degree or higher in Math, Statistics, Business, Engineering, or related field.
• 5–8 years of experience in analytics, business intelligence, or data-related roles.
• Prior experience in a client-facing or consulting capacity is strongly preferred.

#LI-HYBRID

We are looking for a Senior Revenue Operations Manager to lead and define Revenue Operations at OneVest. Reporting to the Sr. Director of Operations, you will be the primary manager of our revenue engine. This is a high-visibility, systems-oriented role where you will design the infrastructure that powers both our Small and Medium Business (SMB) and our Enterprise B2B funnels.

This isn't just about maintenance; it’s about building the playbook. Player-coaches thrive at OneVest and we’re looking for a builder profile: someone who can establish world-class standards in Salesforce today and pioneer low-code/AI-driven solutions for tomorrow. You will ensure that Sales and Marketing are perfectly aligned in execution, reporting, and strategy as we continue to scale.

High-performers in this role will have an opportunity to lead and own the Revenue Operations function as a whole.

What you’ll be doing:

• Act as the expert architect for Salesforce configuration, ensuring our CRM is structured to support complex enterprise deals and high-volume PLG users.
• Design and optimize the "Lead-to-Revenue" process around two distinct channels: a self-serve SMB funnel and a traditional B2B Enterprise sales cycle.
• Partner with Marketing to track ad-spend efficiency and with Sales to drive adoption of adjacent tools, ensuring every part of the revenue team is pulling in the same direction.
• Build and maintain the forecasting models that Finance and Leadership rely on, with a solid understanding of core revenue metrics
• Identify manual bottlenecks and pilot low-code/AI-driven solutions to automate manual tasks and add value at key points in the process.
• Manage operations for the revenue function both laterally and upwards, setting clear expectations and acting as a strategic advisor to leadership, including VPs and C-suite.

Must-haves:

• 8+ years of experience in Revenue, Sales or Marketing Operations functions, preferably within a high-growth SaaS or fintech environment.
• You have a deep experience with Salesforce, and understand how to build scalable flows, objects, and reporting structures.
• You enjoy the 0 to 1 phase of taking a baseline setup and evolving it into a sophisticated, automated system.
• Experience managing operations for both a Product-Led Growth (PLG) motion and an Enterprise Sales motion.
• You understand the "why" behind the numbers, from revenue recognition principles to GTM efficiency metrics. OKRs are table stakes.
• You have an appetite for using low-code tools and AI and are excited by the prospect of automating your own workflows as you scale. You go beyond just using AI as a chat partner and have achieved real outcomes through embedding it.

Location: This remote role is open to candidates across Canada and the United States, with a preference for candidates located near one of our offices in Toronto or Calgary.

About the Team:

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.

This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
• Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
• Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
• Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
• Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
• Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership

AI Process Design & Automated Engines

• Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
• Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
• Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
• Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
• Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
• Document patterns and best practices that can be deployed at scale

Client Service Delivery & Organizational Rollouts

• Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
• Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
• Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
• Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
• Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
• Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI

Quality, Governance & Evaluation

• Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
• Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
• Build governance frameworks that enable responsible, scalable AI adoption across organizations
• Implement monitoring systems that track performance, usage, and business impact

Stakeholder Management & Enablement

• Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
• Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
• Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
• Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption

Operations & Project Management

• Design and continuously improve the operating system for AI work: intake → triage → prioritization → delivery → QA → launch → measurement
• Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
• Budget & scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
• Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences

Communications & Reporting

• Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
• Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
• Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights

Who You Are

Experience & Skills

• 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
• Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
• Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
• Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
• Proven ability to design repeatable processes and systems that scale beyond individual projects
• Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
• High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
• Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
• Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development

Mindset & Traits

• Builder and operator: You design systems that work without constant oversight, not just execute tasks
• Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
• AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
• Mission-driven; systems thinker with bias for action
• Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
• Calm under pressure with excellent judgment about when to escalate vs. solve independently
• Able to hold strategic context while driving tactical execution across multiple concurrent engagements
• Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
• Comfortable operating in ambiguity and creating structure where none exists

Considerations

• Education: Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
• Ethics: Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
• Travel: Regular (20–40%) for client activities, organizational rollouts, and events
• Location: Remote-friendly with preference for candidates in major tech hubs

Compensation

This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.

Why Join Human Agency

Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

Key Responsibilities

Skills, Knowledge and Expertise

Preferred Skills

What You Will Do and Learn

We are currently looking for a Solution Architect in our OneStream practice. This role is responsible for implementing financial technology solutions using the OneStream software platform. 

OneStream is a modern, cloud-based solution in the Corporate Performance Management (CPM) space. CPM systems are used by large companies to manage several finance and accounting functions, including consolidated financial reporting, budgeting & planning, and account reconciliation. We hire individuals that are passionate about solving problems and bringing innovative ideas to our clients and our team. As part of the OneStream team, you will help build a practice that is able to identify and implement solutions to help our clients utilize technology to run their businesses more effectively.

In this role, the ideal candidate will be able to:

• Lead OneStream solutions through full cycle – requirements and design, development, testing, training, implementation, and support
• Lead full pre-sales cycle – introduction, scoping, drafting estimate and proposal, creating statement of work contract
• Collaborate seamlessly with internal and client-side resources and effectively communicate across various audiences
• Approach problems creatively and apply technology to solve business challenges
• Adhere to Spaulding Ridge delivery methodology and project standards, and ensure that project deliverables and milestones are completed on time
• Work in a fast paced, dynamic environment and deal with ambiguity
• Work with leadership to develop and grow the practice further including revenue attainment, sales and marketing assets, partnership with OneStream, internal COE and helpdesk, training, recruiting, onboarding, and staffing
• Embrace the Spaulding Ridge culture and internal initiatives, including community service, training, interviewing, and social/networking activities

In addition to the expectations listed above, the ideal candidate will possess experience in the following areas:

• Degree in Finance, Accounting, or Management Information Systems
• 7+ years’ experience implementing or optimizing OneStream or other EPM/CPM applications (Hyperion Financial Management (HFM), Hyperion Planning, Financial Consolidation and Close Cloud, etc.)
• Strong knowledge of the financial processes, including experience with financial close, consolidations, financial reporting, and FP&A
• Deep understanding of accounting processes, including account reconciliations, intercompany eliminations, currency translation, allocations, and top-side adjustments
• Prior experience gathering business requirements and translating those to help design a solution
• Previous experience leading full-cycle EPM/CPM implementations
• Experience with VB.net
• Experience with data integration between different systems/sources

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-KP1

What You Will Do and Learn

We are looking for a NetSuite Solution Architect in our Finance & Operations Practice.  This role will be responsible for leading NetSuite client delivery engagements as our NetSuite expert, supporting sales efforts from a technical side for new clients and expands of existing clients, and building and coaching our NetSuite team. This team member would also be responsible for authoring thought leadership and driving best practices for our NetSuite portfolio.

Working with the Finance & Operations practice leadership, you will contribute to projects that are able to identify and implement ways to help our clients find creative ways to more effectively run their businesses utilizing the technology as a driver.

In this role, the ideal candidate will be able to:

• Lead NetSuite client engagements, serving NetSuite technical expert for configuration, process design, support escalation, and Q&A
• Use past experience and expertise to advise on client business processes including financial close, transactional reporting, integrated financial statements, Order to Cash, Procure to Pay, Record to Report, and other similar processes. In addition, ideal candidate should have Revenue-specific NetSuite skills, including experience with Revenue Recognition, billing, Advanced Revenue Management, SuiteBilling and/or related processes. 
• Bring a business and process-oriented mindset to technology implementation. The ideal candidate should have significant experience with NetSuite and finance and accounting-related projects
• Build and coach our NetSuite team with a focus on client success. This will include working with a diverse team of consultants and architects
• Bring best practices to the table for NetSuite implementations
• Use past experience to advise on NetSuite integrations, including integration of NetSuite and Salesforce and the related business processes around this
• Provide technical sales support for new client sales as well as existing client expands.
• Support client demos and proof-of-concept projects for clients evaluating various technologies
• Provide NetSuite thought leadership by writing articles, blogs, and potentially delivering presentations at user conferences
• Lead project teams supporting multiple workstreams consisting of client-side personnel and Spaulding Ridge consultants while adhering to Spaulding Ridge’s delivery methodology and project standards. In many cases, these projects will include NetSuite and other technology
• Approach problems creatively and apply technology to solve business challenges
• Improve and develop our standing as a NetSuite partner

Qualifications

• Bachelor’s degree in Management Information Systems, Accounting, or Business preferred or relevant professional experience
• Experience managing other delivery team members
• Minimum 8 years of total experience, preferably in accounting and software consulting, or supporting software consulting and implementation.
• 5+ years of experience with NetSuite with demonstrated experience in 5+ end-to-end deployments of NetSuite
• NetSuite Foundations or NetSuite ERP certification is a preferred
• Demonstrated experience in translating customer business needs into dynamic solutions provide best in class value for our clients
• Experience in change management and business process mapping in support or in conjunction with a major software implementation is a plus
• Travel varies significantly, however someone taking on this position should be prepared to travel up to 25% of the time

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-KP1

Data Solutions Architect

We are looking for a Data Solutions Architect to join our Data Solutions team! 

As a Data Solutions Architect, you’ll be responsible for pre-sales, estimation, scoping, designing, implementing, and testing proposed modern analytic solutions.  Working closely with our client partners, you’ll develop relationships with key technical resources while delivering tangible business outcomes. 

Ideal candidates will be able to: 

• Manage the Data engineering lifecycle including research, proof of concepts, architecture, design, development, test, deployment, and maintenance 

• Ability to collaborate with team members to design and implement technology that aligns with client business objectives 

• Ability to build proof of concepts for a modern analytics stack supporting a variety of Cloud-based Business Systems for potential clients 

• Experience working with ETL/ELT technologies such as Azure Data Factory, Fivetran, Snowflake OpenFlow, Apache NiFi  and other similar ETL/ELT tools 

• Experience working with analytic technologies such as Power BI, Tableau, Sigma, Omni, Looker and other similar analytic tools 

• Experience working with cloud enabled data repositories such as Snowflake, Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform. 

• Team management experience and ability to manage, mentor and develop talent of assigned junior resources 

• Ability to create actionable recommendations based on identified platform, structural and/or logic problems 

• Ability to communicate and demonstrate a clear understanding of client business needs, goals, and objectives 

• Ability to collaborate with other practices on Solution Proposals, Pre-Sales Activities, Estimation, Scoping and Solutions 

Qualifications: 

• 5+ years’ experience developing industry -leading business intelligence and analytic solutions 

• 5+ years of experience writing Business requirements, Use cases and/or user stories, preferably for data warehouse or data mart initiatives 

• 5+ years of SQL development including advanced analytic functions 

• 3+ years of consulting experience working on project-based delivery using Software Development Life Cycle (SDLC) 

• 4+ years of  experience with relational databases (Postgres, SQL Server, Oracle, Snowflake, and Azure Synapse Analytics, etc.) 

• 3+ years of experience creating functional test cases and supporting user acceptance testing 

• 3+ years of experience in Agile/Kanban/DevOps Delivery 

• Outstanding analytical, communication, and interpersonal skills 

• Ability to manage projects and teams against planned work  

• Responsible for managing the day-to-day client relationship on projects  

• Ability to support sales cycles by leading orals sessions along with building POC solutions for clients  

• Ability to travel 

Preferred Skills: 

• SnowPro certification 

• 5+ years experience developing in Snowflake, AWS, Azure, GCP or similar cloud data platform 

• 3+ years of experience with modern tech stack tools such as Jenkins, Kafka, Messaging, Kubernetes 

• Solid understanding of data architecture, data modeling, statistics, data science and data infrastructure ecosystems 

Ironclad Solution Architect   

We are looking for a Solution Architect to join our Legal Operations practice.   

In this role, the ideal candidate will be able to:  

• Serve as technical lead for Ironclad CLM projects providing oversight and collaborating on architectural design, reviews and optimization  

• Establish, lead, and manage the enablement and technical knowledge development of the Legal Operations team, staying current with Ironclad’s evolving capabilities and coordinating training initiatives 

• Define and communicate technical principles, designs, and architectural standards to ensure high-quality solution delivery  

• Support client demos and proof-of-concept projects for clients evaluating Ironclad as a standalone CLM or as part of broader lead-to-cash transformations   

• Integrate seamlessly with project teams consisting of client-side personnel and Spaulding Ridge consultants; the ability to work collaboratively is key  

• Adhere to Spaulding Ridge delivery methodology and project standards, ensuring that project deliverables are completed on time  

Ideal Candidates will be able to:   

• 5+ years of experience implementing and leading CLM applications, with a strong emphasis on Ironclad 

• Preference given to candidates who are Ironclad Bootcamp Certified  

• Hands-on expertise with Ironclad’s configuration, workflow automation, Smart Import, Smart Contract capabilities, and API-based integrations  

• Deep background in business rules, custom calculations and data integration utilizing various CLM tools  

• BA/BS Degree in Finance/Accounting, Law, Business Management and/or Management Information Systems or equivalent experience  

• Ability to understand and interpret technical requirements from non-technical clients and team members as well as convey technical topics in a way that can be understood 

Agiloft Solution Architect   

We are looking for a Solution Architect to join our Legal Operations practice.   

In this role, the ideal candidate will be able to:  

• Serve as technical lead for Agiloft CLM projects providing oversight and collaborating on architectural design, reviews and optimization  

• Establish, lead, and manage the enablement and technical knowledge development of the Legal Operations team, staying current with Agiloft’s evolving capabilities and coordinating training initiatives 

• Define and communicate technical principles, designs, and architectural standards to ensure high-quality solution delivery  

• Support client demos and proof-of-concept projects for clients evaluating Agiloft as a standalone CLM or as part of broader lead-to-cash transformations   

• Integrate seamlessly with project teams consisting of client-side personnel and Spaulding Ridge consultants; the ability to work collaboratively is key  

• Adhere to Spaulding Ridge delivery methodology and project standards, ensuring that project deliverables are completed on time  

Ideal Candidates will be able to:   

• 5+ years of experience implementing and leading CLM applications, with a strong emphasis on Agiloft  

• “Agiloft Certified Implementer” certification is a must have  

• Hands-on expertise with Agiloft’s KB configuration, business rules, workflow automation, and data integration capabilities 

• Deep background in business rules, custom calculations and data integration utilizing various CLM tools  

• BA/BS Degree in Finance/Accounting, Law, Business Management and/or Management Information Systems or equivalent experience  

• Ability to understand and interpret technical requirements from non-technical clients and team members as well as convey technical topics in a way that can be understood