How you'll help us achieve it

We’re looking for an Agent Liquidity Regional Lead to deputize the Agent Liquidity Lead in the assigned region. The role holder will be responsible for structuring and deploying strategies across the region to deliver optimized cash flow solutions and anticipate liquidity demand to support the optimal operation of the money transfer product. This is a data-driven position, and the candidate is expected to be very conversant with spreadsheets, graphs, and charts, and cash management tools.

In this role, you will;  

• Build and lead a skilled team capable of responding to the fast-growing Wave environment. 
• Develop the necessary materials for a sustainable, structured liquidity department. 
• Be on top of the liquidity status nationwide, especially in the assigned region. 
• Develop relationships with our bank partners. 
• Identify priority areas and develop innovative solutions to Wave’s liquidity needs. 
• Coordinate and lead the team to implement the strategy and achieve planned OKRs in agent ops across the assigned regions. 
• Supervise Premium Cash Officers and Premium Cash Assistants, and manage their day-to-day activities. 
• Participate in the recruitment and onboarding of Premium Cash Officers and Premium Cash Assistants by providing the corresponding material and appropriate training with best practices. 
• Monitor your team daily to detect wrongdoing or theft and report any risks proactively. 
• Prepare weekly and monthly reports on your team’s performance.  
• Conduct field research and investigation for the liquidity team. 
• Assist your team to ensure the requested job is completed by providing adequate support, including timely communication. 
• Prioritize the biggest problems blocking the unit’s performance and impact.

Key details

• Location: You'll be located in Bobo Dioulasso, and may travel to field locations.
• Work authorization in Burkina Faso is required
• This is a permanent position
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer 26 weeks of  parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Previous experience in team management, preferably an experience in cash movements/cash-in-transit.  
• 2+ years of experience as a liquidity manager. 
• Willingness to travel 50% of the time within Burkina Faso. 
• Education: Equivalent of a Bachelor's Degree -  A secondary degree in Finance, Accounting, Business Management or a comparable field. 
• Proficiency in Excel / Google Sheets. 

You might be a good fit if you

• Understand the liquidity challenge in a rapidly scaling agent network and the approaches to ensuring adequate liquidity.
• Have strong analytical skills. 
• Are good at process documentation and effective at knowledge transfer. 
• Are adaptable and creative thinkers, and willing to iterate and fail quickly. 
• Communicate effectively and often, both in writing and in person, to the point of over-communication. 
• Have led a team whose role was to ensure the efficient day-to-day running of an agent network. 
• Demonstrate tenacity and a willingness to go the distance to get something done. 
• Have wide experience in Cash in Transit and management of mobile money liquidity in the field.

#LI-MS1

Wave Burkina is hiring a resourceful and results-oriented Head of Operations. In this key role, you will oversee operations during a period of rapid business growth. We are looking for a proven leader capable of managing core operational teams, including agent operations, user growth, agent liquidity, cash security, agent quality, and operational training. 

Additionally, you will be instrumental in innovating and implementing growth initiatives to build a high-quality agent network that enables faster, more efficient user acquisition. You'll report directly to the General Manager of Burkina, with a dotted line to the Head of Scaling Operations, and work closely with the Growth Operations Country Lead to align on national and cross-market priorities.

In this role you'll;

• Lead and oversee all day-to-day field operations, solving growth bottlenecks from first principles.
• Manage core operational teams: agent operations, liquidity, quality, cash security, and training.
• Drive key strategic projects to improve agent network quality and user growth.
• Hire, grow, and manage a high-performing local team.
• Translate company-wide objectives into operational strategies for Burkina.
• Live and champion Wave's values and embed them in team culture.
• Collaborate closely with cross-functional leaders across Growth, People, and Ops.
• Share insights from Burkina to shape Wave's broader operational strategy.
• Provide direct management of direct reports leading core operations functions.

Key details

• Location: You'll work from our office in Burkina Faso and travel to field locations as needed.
• Work authorization in Burkina Faso is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Speak English fluently, French. Other local languages are helpful but not essential.
• Excellent leadership skills with at least eight years of experience managing large field teams.
• Very strong communication and stakeholder management skills.
• Burkina market knowledge.

You might be a good fit if you 

• Have led large-scale teams or projects that directly supported company-wide goals.
• Have successfully managed complex field operations, including agent networks, and contributed to balancing liquidity, quality, and volume growth.
• Delivered high-quality, data-driven work that leads to visible impact in your OpCo or business unit.
• Are an effective coach who grows and empowers your direct reports.
• Can unblock your team and manage projects from scratch with a clear sense of ownership and urgency.
• Collaborate smoothly across teams from Operations to Product to Finance and help align multiple stakeholders.
• Think beyond your market and contribute to solutions and improvements at a global or cross-OpCo level.
• Run productive, outcomes-focused conversations with both team members and senior leaders.
• Plan to anticipate challenges before they arise.
• Frequently propose and implement innovative process improvements.
• Are comfortable reasoning with data, asking strong questions, and making decisions on behalf of your team.

#LI-MS1

How you'll help us achieve it

We're looking for a Head of BTL and Distribution for our operations in Burkina Faso who is experienced in managing teams, executing product sales strategy, resourceful, and excited to roll up their sleeves and work in the field. You'll be responsible for the daily operations of our field sales teams in Burkina Faso. The job entails planning and executing user acquisition campaigns and maintaining desirable user activity rates.
 
 In this role, you'll;

• Manage sales teams who are responsible for growing Wave's user base.
• You will need to identify and resolve critical blockers that hinder customer growth and maintain active usage of our financial products.
• Build the roadmap for the distribution team in Burkina Faso to achieve its quarterly key objectives:
• Work closely with the ATL team and the rest of marketing
• Work closely with the Wave agent team to align key objectives and operationalize strategies
• Take ownership of operations in rapidly scaling Wave's field sales teams (in charge of  customer acquisition ) across Burkina Faso, with the processes and people needed
• Develop a field marketing program for customer acquisition that gives existing and new staff the right skills and expertise to serve our users
• Coordinate and ensure diverse projects on the roadmap are on track by:
• setting up clear responsibilities for the team and ensuring individuals have the resources needed
• providing day-to-day management and mentorship of team members
• working closely with HR, Agent Management, and Media teams to align activities
• Help to develop Wave's global strategy by sharing insights and learning from the team's experience.
• Lead by living Wave's values, and ensure they're deeply ingrained within your team.

Key details

• Location: You'll work from our office in Burkina Faso and may travel to field locations.
• Work authorization in Burkina Faso is required. 
• This is a permanent position. 
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer 26 weeks of  parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement
• Free food and a beautiful office space

Requirements

• Fluent in English - this role will interact regularly with non-French speakers.
• Speak and write both French and English fluently.
• Minimum of 5 years' experience leading field-based sales or user acquisition teams.
• Proven track record in designing and executing user growth strategies within telecom, fintech, FMCG, or financial services sectors.
• Demonstrated experience managing large-scale teams of 100+ people.

You might be a good fit if you

• Have planned and successfully managed customer acquisition strategies for mobile/financial products before.
• Communicate effectively and often, both in writing and in person, to the point of overcommunication.
• Are detail-oriented and strive for excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Have built and led strong teams in achieving key results.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.
• Think about culture and process from the users' perspective.
• Are tech-savvy: comfortable navigating Excel and onboarding new tools.

How you'll help us achieve it

We’re looking for a Head of Marketing who is both strategic and execution-oriented, capable of building and leading a high-performing marketing function while driving sustainable growth as we scale in Burkina Faso.

In this role, you'll; 

• Own the local marketing strategy, aligned with business growth targets, market expansion priorities, and brand ambition.
• Serve as the strategic marketing partner to the General Manager and functional leads (Operations, Sales, Support, Product…).
• Lead marketing planning, including budget, resource allocation, and ROI accountability.
• Work closely with the group marketing team to align growth, product and brand strategies for your market with global direction.
• Lead and supervise full-funnel campaigns for Burkina Faso across ATL, BTL, and Social Media.
• Create clear and actionable processes and documentation that can guide cross-functional teams in successful project delivery, from ideation to deployment.
• Lead market intelligence efforts (consumer insights, market analysis, brand health, channel performance).

Key details

• Location: Ouagadou with travel upcountry (about once per month). 
• Work authorization in Burkina Faso is required. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents. 
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Degree in relevant fields (marketing, communication, sales, business development, management…). 
• At least 12 years of marketing experience, including at least 5 years in leadership roles with team management and budget ownership.
• Proven experience leading large-scale, multi-channel marketing strategies with measurable commercial impact.
• Experience managing significant marketing budgets and demonstrating strong ROI discipline.
• Fluent in French, English.

You might be a good fit if you

• Have owned and delivered against aggressive business growth targets (users, revenue, market share, brand health).
• Make decisions based on business metrics and financial impact, not only marketing indicators.
• Have strong negotiation skills and can secure high-impact partnerships. 
• Can operate at both strategic and tactical levels without losing clarity.
• Influence cross-functional stakeholders at senior levels and align diverse teams behind a shared vision.
• Demonstrate strong strategic thinking and the ability to anticipate market shifts and adjust quickly to changing priorities.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Demonstrate tenacity and a willingness to go the distance to get something done.

How you'll help us achieve it

We are seeking a Strategic People Partner who combines curiosity, strategic thinking, and hands-on HR delivery. This Partner will help us shape our people's experience, talent initiatives, and ultimately own an org/s as a trusted People Partner.

You’ll partner across teams to strengthen how we grow, support, and develop Wavers. Your work will touch key areas such as: performance coaching, development, talent management, organizational design and employee experience, while also supporting talent programs.

In this role, you'll;

• Support Organizational Design & Effectiveness

  • Partner with business leads to assess and evolve team structures that enable collaboration and effectiveness.
  • Facilitate organization health reviews, using people analytics to identify strengths, gaps, and growth opportunities.
  • Support managers on change management, team design, and culture alignment as their orgs scale.
  • Contribute to cross-functional projects that enhance employee experience, performance, and engagement.

  Learning & Development Collaborations

  • Partner with the L&D team and business leads to identify development needs and learning priorities across functions.
  • Support individual development planning and ensure learning insights are embedded into performance and career frameworks.
  • Track participation, to inform continuous improvement of learning initiatives.

  Talent Management & Growth

  • Partner with leaders to map career paths and growth frameworks across their teams.
  • Support performance review cycles, calibrations, and feedback conversations that drive meaningful development.
  • Build visibility into succession planning, and emerging talent across Wave.
  • Collaborate with the Talent team, to ensure a consistent strong pipeline of talent during hiring processes.

  Grow our Talent & Development Programs

  • Manage Wave’s internship and Support rotation programs: canvassing roles, coordinating interviews, onboarding, and successful integration.
  • Partner with leads to identify high-performing participants for continued development and full-time conversion opportunities.

  Strengthen Employer Branding 

  • Collaborate with Marketing and Comms to capture authentic stories that reflect Wave’s culture and employee experiences.
  • Contribute to content for social channels, events, and recruiting campaigns showcasing Wave as a great place to grow.

Key details

• Location: You'll work from our office in Abidjan and may travel to field locations.
• Work authorization in Côte d'Ivoire. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 5-8 years of experience in Recruiting, Learning & Development, Talent management, or HRBP in a high-growth environment
• A degree in Business Administration, Human Resources, or equivalent.
• French and English proficiency. 
• Demonstrated background in talent and leadership management, as well as a proven ability to attract and retain outstanding talent and motivate high-performing teams.
• Hands-on operational experience in managing employee relations. 
• Ability to work with a variety of organizational leaders, to build consensus around HR strategy and tactics.
• Excellent negotiation and conflict resolution skills in dealing with sensitive employee issues and managing cultural differences.

You might be a good fit if you

• Are strategically minded but operationally hands-on. You can design frameworks and also execute them.
• Have strong coaching, facilitation, and communication skills, with a passion for helping others grow.
• Are analytical and data-informed, using insights to guide decisions and measure impact.
• Excel at building relationships and trust, partnering across multiple levels and cultures.
• Are curious, proactive, and adaptable; you thrive in a fast-moving, mission-driven environment.

How you'll help us achieve it

We’re hiring a User Growth Regional Lead — a key role driving Wave’s expansion on the ground. You’ll lead and energize distribution activities across your region, with a clear mission: grow and retain our user base. You’ll design and execute strategies that boost active usage, from money transfers to bill payments, ensuring Wave becomes the go-to wallet for our users.

In this role you’ll;

• Manage a team of supervisors/team leads who, in turn, manage field-based distributors. These distributors are responsible for recruiting new users to our financial products. 
• Identify and find solutions to critical blockers for user growth and maintain active usage of our financial products in assigned areas. 
• Develop strategies to boost the retention of newly acquired users.  
• Hire, train, and manage distribution team members and build systems to scale distribution as needed rapidly. 
• Build the roadmap for the distribution team in your area to achieve its quarterly key objectives, including iterating on strategy and growing our customer base day after day within the assigned region of Burkina Faso. 
• Use data to make decisions on distribution strategies and monitor the performance of your team. 
• Work closely with the agency team to align key objectives and operationalize strategies. 
• Help to develop Wave’s distribution strategy by sharing insights and learning from the team’s experience. 
• Lead by living Wave's values, and ensure they're deeply ingrained within your team.

Key Details 

• Location: Burkina Faso. Willingness to relocate to other regions for 2-3 month periods is required.
• Work authorization in Burkina Faso is required. 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements 

• Fluency in French and in a local language is a plus.
• Proficient in English - this role will interact regularly with non-French speakers, and reporting will be done primarily in English.
• Previous experience in sales/business development/team management.
• At least 4 years of relevant work experience specifically managing field teams or user acquisition teams based in the field. 
• At least 2 years of experience designing strategies for user acquisition for a telecom, payment service provider, FMCG, or financial institution. 
• At least 2 years’ experience managing large teams (50+ people). 

You might be a good fit if you: 

• Have successfully planned and managed customer acquisition strategies for mobile/financial, or FMCG products before.
• Communicate effectively and often, both in writing and in person, to the point of overcommunication.
• Are detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.
• Are tech-savvy: comfortable navigating Excel and onboarding to new tools.
• Have a teamwork spirit.

#LI-MS1