About the Role

As a Senior Project Manager, you’ll lead the successful delivery of complex, cross-functional technology initiatives—owning end-to-end execution while partnering with program leadership to ensure projects meet quality standards, timelines, and client expectations. You’ll also play a key role in casting, aligning the right mix of skills and experience to each project and helping teams operate efficiently at scale. 

Responsibilities

• Lead projects end-to-end across initiation, planning, execution, monitoring, and closure
• Define project scope, success criteria, deliverables, dependencies, and resource requirements
• Build and maintain detailed project plans, schedules, and status reporting cadences
• Manage budgets, forecasting, cost controls, and financial monitoring to support profitability
• Support vendor payment coordination and assist in proposal creation as needed
• Identify, document, and mitigate project risks through a formal risk register
• Facilitate decision-making, change control processes, and stakeholder alignment across functions
• Coordinate cross-functional teams and manage resource allocation, including casting for optimal team composition
• Serve as a primary point of contact for clients and senior leadership, delivering clear communication and executive-level reporting
• Enforce project governance, documentation standards, and delivery quality practices
• Monitor KPIs and champion continuous improvement practices to strengthen collaboration and execution

About You

• Qualifications & Skills
• 6+ years of project management experience in tech or software environments, including 3+ years in a senior or lead capacity
• Strong command of Agile methodologies (Scrum, Kanban) and Waterfall, with the ability to design and apply hybrid delivery models
• Solid understanding of the SDLC, APIs, cloud platforms (AWS, Azure, or GCP), and CI/CD pipelines — enough to partner effectively with engineering teams
• Proficiency with Jira, Confluence, MS Project, Smartsheet, and Monday.com for project tracking, scheduling, and team collaboration
• Demonstrated experience with budget management, cost controls, forecasting, and financial monitoring
• Strong stakeholder management skills, including executive-facing communication and reporting
• Comfortable working in AI-augmented environments, with familiarity with AI-powered tools, automation workflows, or intelligent agents as part of day-to-day delivery
• Excellent written and verbal communication in both Spanish and English
• Nice to Have
• Certifications such as PMP, SAFe Agilist, Certified ScrumMaster (CSM), or PRINCE2
• Experience mentoring junior PMs and leading through influence in distributed/remote teams.

Role Overview

The Security Technical Program Manager (TPM) will be responsible for the definition, execution, and oversight of critical security programs focused on client assurance, operational compliance, and platform security. This role requires a strong focus on program management and cross-functional coordination to embed security and legal standardization across client projects and manage ongoing compliance activities. The ideal candidate will drive the standardization of legal verbiage and security practices across the organization's client-facing work, ensuring predictable execution, reduced risk, and consistent security standards for client codebases. This role partners closely with Security, Engineering, Legal, Compliance, and Client teams.

Key Responsibilities

Portfolio & Program Management

• Own the portfolio view of Tech Platforms within the broader security strategy.
• Structure and manage strategic programs required to deliver roadmap objectives
• Define milestones, delivery plans, and success metrics for major initiatives.
• Track progress against portfolio commitments and escalate risks proactively.
• Manage cross-functional dependencies across Engineering, Product Management, Legal, and other stakeholders.
• Support quarterly and annual planning cycles, including investment
• Ensure predictable execution through structured governance and reporting cadence.

Cross-Functional Collaboration

• Collaborate with Engineering, Product Management, Legal, Risk, and Compliance stakeholders.
• Facilitate stakeholder alignment, trade-off decisions (e.g., security vs. speed), and expectation management.
• Influence without direct authority to drive secure design principles and manage cross-functional projects to ensure delivery.

Client Project Standardization:

• Lead the strategic initiative to standardize legal verbiage and security requirements across client projects.
• Client Code Security: Drive implementation of consistent security standardization to secure client codes and ensure ongoing maintenance and protection of the codebase.
• Own the coordination of security deployment approvals for client projects with clients, engineering and security teams

Operational Security & Compliance

• Coordinate PCI compliance efforts by creating required reports and managing activities for all PCI accounts.Manage the coordination of the yearly PCI/ISO Audit for all accounts within the Tech Platform.Conduct quarterly User Access Reviews (UAR) to certify user access for AWSGenerate and report artifacts for 1LOD, 2LOD, 3LOD for corrective action plan and risk reduction plans

Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, or related discipline.
• 5+ years of experience in technical program management, cybersecurity, or risk management
• Demonstrated experience in Product Security (AppSec), DevSecOps, or AI/ML Security domains.
• Demonstrated experience building and managing strategic roadmaps tied to measurable outcomes.
• Strong understanding of security compliance frameworks (e.g., PCI, ISO) and operational security domains (e.g., User Access Reviews, AWS security roles, Secure SDLC/SAST)
• Strong understanding of secure development practices, vulnerability management, and common software security frameworks.
• Proven ability to partner with engineering and legal teams to drive standardization and manage security due diligence.
• Excellent written and verbal communication skills, with demonstrated experience facilitating stakeholder alignment and influencing without direct authority
• Experience working in matrixed organizations and managing dependencies across multiple business units.

Role Overview

The Security Technical Program Manager (TPM) will be responsible for the definition, execution, and oversight of critical security programs focused on client assurance, operational compliance, and platform security. This role requires a strong focus on program management and cross-functional coordination to embed security and legal standardization across client projects and manage ongoing compliance activities. The ideal candidate will drive the standardization of legal verbiage and security practices across the organization's client-facing work, ensuring predictable execution, reduced risk, and consistent security standards for client codebases. This role partners closely with Security, Engineering, Legal, Compliance, and Client teams.

Key Responsibilities

Portfolio & Program Management

• Own the portfolio view of Tech Platforms within the broader security strategy.
• Structure and manage strategic programs required to deliver roadmap objectives
• Define milestones, delivery plans, and success metrics for major initiatives.
• Track progress against portfolio commitments and escalate risks proactively.
• Manage cross-functional dependencies across Engineering, Product Management, Legal, and other stakeholders.
• Support quarterly and annual planning cycles, including investment
• Ensure predictable execution through structured governance and reporting cadence.

Cross-Functional Collaboration

• Collaborate with Engineering, Product Management, Legal, Risk, and Compliance stakeholders.
• Facilitate stakeholder alignment, trade-off decisions (e.g., security vs. speed), and expectation management.
• Influence without direct authority to drive secure design principles and manage cross-functional projects to ensure delivery.

Client Project Standardization:

• Lead the strategic initiative to standardize legal verbiage and security requirements across client projects.
• Client Code Security: Drive implementation of consistent security standardization to secure client codes and ensure ongoing maintenance and protection of the codebase.
• Own the coordination of security deployment approvals for client projects with clients, engineering and security teams

Operational Security & Compliance

• Coordinate PCI compliance efforts by creating required reports and managing activities for all PCI accounts.Manage the coordination of the yearly PCI/ISO Audit for all accounts within the Tech Platform.Conduct quarterly User Access Reviews (UAR) to certify user access for AWSGenerate and report artifacts for 1LOD, 2LOD, 3LOD for corrective action plan and risk reduction plans

Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, or related discipline.
• 5+ years of experience in technical program management, cybersecurity, or risk management
• Demonstrated experience in Product Security (AppSec), DevSecOps, or AI/ML Security domains.
• Demonstrated experience building and managing strategic roadmaps tied to measurable outcomes.
• Strong understanding of security compliance frameworks (e.g., PCI, ISO) and operational security domains (e.g., User Access Reviews, AWS security roles, Secure SDLC/SAST)
• Strong understanding of secure development practices, vulnerability management, and common software security frameworks.
• Proven ability to partner with engineering and legal teams to drive standardization and manage security due diligence.
• Excellent written and verbal communication skills, with demonstrated experience facilitating stakeholder alignment and influencing without direct authority
• Experience working in matrixed organizations and managing dependencies across multiple business units.

Your role
Dialpad’s AI Engineering organization is responsible for building and maintaining customer-facing AI features at scale across all of our cloud-native products and services. Every day, millions of users worldwide leverage our technology to communicate effectively and efficiently.

Dialpad's Agentic Runtime team owns the infrastructure and execution engine that runs AI agents at scale across Dialpad's core product modalities — including voice, messaging, video, and digital engagement. From multi-step task orchestration and tool execution to real-time context management and agent memory, our team builds the foundational platform that powers Dialpad's next-generation intelligent, autonomous experiences. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, QA Specialists, and Engineers specializing in Distributed Systems, ML Infrastructure, and Platform Engineering.

This position reports to the Engineering Manager, who is based in Kitchener, CA, and has the opportunity to be based in our Buenos Aires, Argentina office.

What you’ll do

• Contribute to the design, development, and maintenance of agentic runtime systems, including agent orchestration, tool execution pipelines, and multi-step reasoning loops.
• Build and optimize core runtime components, including task planners, action dispatchers, memory managers, and context window management systems.
• Work on agent coordination techniques, including dynamic tool selection, parallel agent execution, state management, and result aggregation across multi-agent workflows.
• Maintain and enhance highly scalable agentic platforms with a focus on low-latency execution, cost efficiency, and deterministic behavior.
• Ensure high availability, reliability, and fault tolerance in agent runtime services, including graceful degradation when LLM or tool calls fail.
• Collaborate with cross-functional teams — including ML researchers, product, and platform engineers — to translate agentic product requirements into robust runtime infrastructure.
• Develop and optimize real-time distributed systems, microservices, and event-driven architectures powering agentic task execution.
• Design and implement sandboxed execution environments for safe agent use of tools, code execution, and external API calls.
• Implement and maintain monitoring, alerting, and performance metrics covering agent run success rates, token consumption, latency, and cost attribution.
• Evaluate and integrate emerging agentic frameworks, LLM APIs, and tooling ecosystems to continuously improve platform capabilities.
• Write clean, modular, and well-tested code while following best engineering practices in a rapidly evolving problem space.
• Participate in code reviews to ensure the quality, maintainability, and scalability of runtime components.
• Provide mentorship and technical guidance to junior engineers navigating the unique challenges of agentic systems.

Skills you’ll bring

• 3–6 years of experience in distributed systems, platform engineering, or ML infrastructure, with exposure to LLM-based or agentic systems strongly preferred.
• Strong understanding of agent architectures, including ReAct, plan-and-execute, and multi-agent coordination patterns.
• Deep knowledge of context management, prompt lifecycle, tool-call protocols (e.g., function calling, MCP), and agent memory strategies (short-term, episodic, and long-term).
• Experience integrating and managing external tool ecosystems, including web search, code interpreters, databases, and third-party APIs.
• Familiarity with retrieval-augmented generation (RAG) and how retrieval fits into broader agentic pipelines.
• Understanding of LLM output reliability challenges — hallucination, non-determinism, and retry/fallback strategies at runtime.
• Proficiency in Go and Python 3 (experience with Rust or TypeScript is a plus).
• Strong understanding of distributed systems, microservices, and event-driven architectures suited to long-running agent tasks.
• Passion for real-time performance optimization, including streaming responses, async execution, and parallel tool invocation.
• Experience with API design using OpenAPI, Swagger, or equivalent, with an eye toward agentic interaction patterns.
• Knowledge of gRPC or equivalent RPC protocols for inter-service communication within agent runtimes.
• Experience with Docker and Kubernetes, including managing long-running or stateful agent workloads in containerized environments.
• Familiarity with cloud platforms (GCP preferred, AWS/Azure optional), including managed services relevant to agentic workloads such as queuing, secrets management, and compute autoscaling.
• Hands-on experience with Infrastructure as Code tools like Terraform or Ansible.
• Knowledge of CI/CD frameworks and continuous delivery practices, with comfort shipping infrastructure in a fast-moving research-adjacent environment.

Your role
As a Solutions Architect on our Professional Services team, you'll be the technical backbone of successful Dialpad deployments for our customers. Your expertise will focus on these projects, where you'll deliver an exceptional technical experience for Dialpad customers and address any challenges that may surface during the project lifecycle.

You're a customer-centric, technically brilliant individual with a deep understanding of networking, telephony networks, and integrations using REST APIs. You thrive on the technical challenges that come with onboarding new clients and love being a valued team player. You'll step into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in setting our customers up for success from day one with Dialpad. You'll have a real voice on the team, supporting the entire deployment process for your customers and ensuring their long-term success. You'll act as a subject matter expert, providing expert consulting and guidance on technical solutions, ultimately delivering a world-class experience to our customers.

This role is vital for educating and onboarding customers on Dialpad products, all while expertly navigating the relationships with our customers. You'll collaborate closely with our Sales, Customer Success, and Support teams to directly contribute to our customers' success and retention.

This position reports directly to our Sr. Manager, Solutions Architect.

Candidates must be able to work US hours.

What you’ll do

• Assist Dialpad's customers with their complex integration, hardware, and technical needs.
• Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot complex technical issues.
• Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• Collaborate with customers to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align precisely with business objectives.
• Proactively troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.
• Cultivate and maintain strong relationships with the customer and all key stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Create and maintain thorough project documentation, accurately recording all project details, technical decisions, and progress.
• Partner seamlessly with Dialpad Project Managers to form a dedicated deployment team focused on excellent customer success and project delivery.
• Efficiently utilize various cloud platforms and tools (e.g., Salesforce, PSA tools) to manage, track, and monitor your projects and customer health.
• Ensure that all projects are delivered on time and within scope, meeting established success criteria.
• Monitor and regularly report on the status of your projects to your manager and the leadership team, escalating technical issues as needed.

Skills you’ll bring

• Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with: 
•  VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management (nice-to-have).

• Define the product vision and long-term strategy for payment solutions in the South Cone region, aligned with merchant needs and EBANX’s strategic goals;
• Act as the voice of the product across the organization, connecting local market dynamics with global product direction;
• Lead product discoveries to deeply understand customer pain points, competitive landscape, and opportunities for innovation;
• Partner with commercial, operations, finance, marketing, legal, and engineering to develop and deliver scalable, compliant and high-impact solutions;
• Manage the full product lifecycle, from ideation and discovery to go-to-market, enablement, and post-launch iteration;
• Develop the go-to-market strategy for new features or payment methods, including training, positioning, and performance tracking;
• Monitor product performance (TPV, revenue, costs, margins) and identify levers for growth, optimization, and differentiation;
• Build business cases to prioritize initiatives and support strategic decision-making;

• Proven experience in product management or product strategy, ideally in payments, fintech, or high-growth tech companies;
• Solid understanding of the payment ecosystem (issuers, acquirers, APMs, schemes, PSPs, settlement, FX, regulations);
• Strong business acumen — ability to connect product decisions to revenue, cost efficiency, and market impact;
• Fluent in English and Spanish; Portuguese is a plus;
• Experience working cross-functionally in a global and multicultural environment;
• Hands-on experience with product discovery, market research, stakeholder alignment, and backlog management;
• Excellent communication and collaboration skills to drive consensus and influence across teams;

• Experience leading local payment strategy in Latin American markets, especially in the South Cone region;
• Deep knowledge of payments ecosystem in LATAM;
• Ability to translate complexity into clarity — whether in a sales pitch, a product doc, or a roadmap update;
• Track record of successfully launching and scaling payment solutions;
• Passion for digital commerce, innovation, and building products that solve real merchant problems;

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

#LI-TC1

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

We are seeking a proactive and detail-oriented Business Analyst to join our newly formed Automation Squad at VML (Part of WPP), supporting one of our major offshore clients. The ideal candidate will have 2–4 years of experience in Business Analysis or Process Improvement roles, a passion for automation, and strong analytical skills to optimize internal workflows.

What you’ll do

• Process Assessment & Documentation: Analyze and document existing content authoring and QA processes, identifying manual steps, bottlenecks, and inefficiencies.
• Opportunity Identification: Spot automation opportunities (e.g., RPA, system integrations, workflow optimization) to enhance efficiency and reduce errors.
• Requirements Definition: Develop clear and concise functional requirements, user stories, and acceptance criteria to guide automation development.
• Collaboration & Solution Design: Partner with Automation Developers, QA Automation Specialists, and the Program Manager to design and implement automation solutions.
• Impact & Metrics: Define and track key performance indicators (KPIs) to measure the effectiveness of implemented automation.
• Knowledge Sharing: Act as a subject matter expert on processes, ensuring alignment and clear communication within the team.

What you’ll need

• English: Advanced Level
• Experience: 2–4 years in Business Analysis, Process Improvement, or related roles.
• Skills:
• Strong analytical and problem-solving skills to identify inefficiencies and design effective solutions.
• Exceptional written and verbal communication skills in English for documentation and team collaboration.
• Excellent organizational skills with the ability to manage multiple priorities in a dynamic environment.
• Team-oriented mindset with proven collaboration skills across cross-functional teams.
• Adaptability to evolving business environments, priorities, and technologies.
• Solutions-oriented with a passion for process optimization and automation.
• Preferred Qualifications:
• Familiarity with Agile/SCRUM methodologies.
• Experience with process modeling techniques (e.g., BPMN), workflow automation tools (e.g., RPA platforms), or digital content management systems (e.g., Adobe Experience Manager).
• Knowledge of programming languages, scripting, or APIs.
• Experience with project management tools (e.g., Jira) and collaboration platforms (e.g., Miro).

Who we are looking for

We’re seeking a Process & Innovation Program Manager to join our team at VML, part of WPP, based in Argentina. This senior role is essential to enhancing our content authoring operations for Ford USA and Canada. Working closely with our leadership team—and in partnership with our current Operational Program Manager—you will focus on driving efficiency, quality, and client satisfaction through process analysis, strategic improvements, and the integration of innovative technologies like Artificial Intelligence. This is a high-impact position with direct client exposure, offering a unique opportunity to shape the strategy and evolution of our operations.

What you’ll do

• Process Optimization and Management:

• Proactively analyze current operational processes to identify bottlenecks, inefficiencies, and opportunities for improvement.

• Collaborate with cross-functional leaders (QA, Content) to design and implement solutions that enhance efficiency and quality.

• Lead continuous improvement initiatives, independently proposing and executing pilot projects or small/medium-scale implementations.

• Metrics Analysis and Business Insights:

• Define, collect, and analyze key operational metrics, focusing on client satisfaction (internal and external), delivery quality, and team availability/utilization.

• Translate data into actionable insights to improve quality and satisfaction levels while identifying new business opportunities (services, workstreams, etc.).

• Provide an overview of team utilization to enable strategic resource allocation toward value-added initiatives for clients, the agency, and team development.

• Create performance reports to detect recurring delivery issues early and develop actionable plans to address and resolve them.

• Innovation and Artificial Intelligence (AI) Adoption:

• Act as a mentor and trainer for Project Managers and Leads, guiding them in the strategic application of AI tools (like WPP Open) in their workflows.

• Develop proposals and establish best practices for AI integration, fostering innovation and efficiency within the team.

• Leadership and Team Guidance:

• Provide direction to Project Managers on processes, quality standards, performance metrics, and the adoption of new methodologies and tools (especially AI).

• Offer functional reporting in these areas, complementing operational reporting to the other Program Manager.

• Client Relations (VML USA):

• Represent the operation to VML, part of WPP USA, presenting process analyses, improvement proposals, and strategic progress while ensuring transparent communication.

• Identify opportunities to add value and expand the scope of services by deeply understanding client needs.

What you’ll need

• Proven Experience:

• Solid track record in roles such as Program Manager, Operations Manager, Process Consultant, or similar positions with a strong focus on strategy and continuous improvement.

• Analytical Mindset:

• Exceptional ability to define metrics, analyze complex data, and convert insights into actionable recommendations.

• Process-Oriented Approach:

• Experience analyzing, designing, and executing process improvements in dynamic, high-volume environments.

• Collaborative Leadership:

• Demonstrated ability to work across teams and hierarchies (QA, Content, Project Managers), influencing and leading without direct authority.

• Proactivity and Innovation:

• Strong drive to seek new ways of doing things, identify value opportunities, and lead change initiatives.

• AI Knowledge:

• Familiarity with Artificial Intelligence tools and concepts, with the ability to mentor and propose applications in workflows (experience with WPP Open is a plus).

• Effective Communication:

• Excellent verbal and written communication skills to engage with clients and internal stakeholders. Fluency in English is required for interaction with VML, part of WPP USA.

• Basic Technical Knowledge:

• General understanding of digital content management systems (e.g., AEM) and digital agency operations. Training will be provided as needed.

• Adaptability:

• Ability to quickly understand and adapt to the agency’s business and the advertising/content industry, even without prior experience in the sector.

Preferred Qualifications (a plus):

• Experience in management consulting, product development, or industries where data analysis and process optimization are critical.
• Previous experience in the automotive industry (not required but advantageous).

About the role

• You will manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels  (with specific focus on email, push notifications and in app messages).
• You will continuously refine our multi-channel comms and develop retention strategies to deliver an outstanding customer experience, applying best practices and being up-to-date with the CRM state of art.
• You will support the CRM Manager to define the customer lifecycle and help define the contact strategies across all customer touch-points as well as define key client segments for improved targeting and CRM program effectiveness.
• You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed: all activity should be insight driven and measurable. You will be owner of the weekly/monthly reporting and ad hoc deep dives.

This position will be based in our Buenos Aires office.

About You

• You have 3+ years minimum experience working in Digital Marketing and CRM, mobile and web environments.
• You have experience working with Salesforce Marketing Cloud.
• You have experience with ESPs (Mailchimp, Sendgrid, etc).
• Proficient in HTML.
• Good copywriting skills.
• You are able to develop & optimise CRM flows to drive revenue.
• You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.
• You are commercially savvy, analytical and data-driven.
• You have experience in A/B testing and dynamic templates.
• You are an organized, responsible and proactive person.
• You have the ability to optimize, prioritize and organize your time.
• You have the ability to carry out a high pace of work.
• You are able to communicate in English in a fluent way.
• You know how to potentiate the team-work and keep everyone in the team motivated.

Benefits & Perks

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home office friendly and flexible schedule
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English and Spanish Lessons
• Gympass Membership
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow

About the role

• You will manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels  (with specific focus on email, push notifications and in app messages).
• You will continuously refine our multi-channel comms and develop retention strategies to deliver an outstanding customer experience, applying best practices and being up-to-date with the CRM state of art.
• You will support the CRM Manager to define the customer lifecycle and help define the contact strategies across all customer touch-points as well as define key client segments for improved targeting and CRM program effectiveness.
• You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed: all activity should be insight driven and measurable. You will be owner of the weekly/monthly reporting and ad hoc deep dives.

This position will be based in our Buenos Aires office.

About You

• You have 3+ years minimum experience working in Digital Marketing and CRM, mobile and web environments.
• You have experience working with Salesforce Marketing Cloud.
• You have experience with ESPs (Mailchimp, Sendgrid, etc).
• Proficient in HTML.
• Good copywriting skills.
• You are able to develop & optimise CRM flows to drive revenue.
• You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.
• You are commercially savvy, analytical and data-driven.
• You have experience in A/B testing and dynamic templates.
• You are an organized, responsible and proactive person.
• You have the ability to optimize, prioritize and organize your time.
• You have the ability to carry out a high pace of work.
• You are able to communicate in English in a fluent way.
• You know how to potentiate the team-work and keep everyone in the team motivated.

Benefits & Perks

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home office friendly and flexible schedule
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English and Spanish Lessons
• Gympass Membership
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow

About the role

• You will manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels  (with specific focus on email, push notifications and in app messages).
• You will continuously refine our multi-channel comms and develop retention strategies to deliver an outstanding customer experience, applying best practices and being up-to-date with the CRM state of art.
• You will support the CRM Manager to define the customer lifecycle and help define the contact strategies across all customer touch-points as well as define key client segments for improved targeting and CRM program effectiveness.
• You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed: all activity should be insight driven and measurable. You will be owner of the weekly/monthly reporting and ad hoc deep dives.

This position will be based in our Buenos Aires office.

About You

• You have 3+ years minimum experience working in Digital Marketing and CRM, mobile and web environments.
• You have experience working with Salesforce Marketing Cloud.
• You have experience with ESPs (Mailchimp, Sendgrid, etc).
• Proficient in HTML.
• Good copywriting skills.
• You are able to develop & optimise CRM flows to drive revenue.
• You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.
• You are commercially savvy, analytical and data-driven.
• You have experience in A/B testing and dynamic templates.
• You are an organized, responsible and proactive person.
• You have the ability to optimize, prioritize and organize your time.
• You have the ability to carry out a high pace of work.
• You are able to communicate in English in a fluent way.
• You know how to potentiate the team-work and keep everyone in the team motivated.

Benefits & Perks

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home office friendly and flexible schedule
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English and Spanish Lessons
• Gympass Membership
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

The Director, Delivery is both a people manager and client leader. This person has a disciplined approach to managing our most important clients through project and program management whether it is a single large project or multiple projects that make up a program. The successful candidate is detail-oriented but can also think of the ‘big picture’ strategy to drive our client’s business forward, while building long-lasting client relationships. Has the ability to manage various types of concurrent projects from research & strategy, design, development, and deployment of web and software products. Capable of managing complex programs with multiple projects and project management resources in dynamic client environments. Has strong client-facing and strategic leadership experience along with expert program/project management skills. Has extensive experience managing direct reports with a focus on performance, career growth, and project/program management skills. They will use their expertise to coach and grow their team.

WHAT YOU’LL DO:

• Define, manage and execute various types of projects for clients in order to maximize client business objectives, manage client expectations, and maintain profitability. 
• When appropriate, establish and lead a program for a specific client with multiple, concurrent projects. 
• Establish the operating model, communication, plan and tools to be used by the program to ensure successful delivery. 
• Directly manage project management team members, providing ongoing mentorship, career development, and performance guidance.
• Ability to coach team members on best practices and act as a partner in solving client challenges.
• Lead the development and implementation of standardized processes and tools across the Delivery team.
• Oversee and deliver weekly internal and client-facing status updates for engagements, including executive-level (C-suite) communications.
• Balance strategic and operational thinking with strong attention to detail and execution.
• Serve as the primary point of contact between clients and internal teams, ensuring clear and consistent project communication.
• Make resourcing recommendations and monitor team bandwidth and effectiveness; assess program pacing and delivery health to ensure viability.
  Join client and internal meetings to identify evolving needs and opportunities; act as a subject matter expert on delivery processes, capacity, and timelines.
• Coordinate and organize tasks that support project execution and delivery.
  Lead discussions with key stakeholders to communicate program progress, milestones, and overall delivery health.
• Manage complex project timelines, budgets, scope, and risks to ensure high-quality delivery outcomes.
  Contribute to business development efforts by helping define project scope, delivery processes, and resource estimates.
• Support change management by modeling tactical approaches and managing resources across shifting project needs.
• Minimal travel may be required to client sites. 

WHAT YOU’LL BRING: 

• 10+ years of project management experience in an advertising, creative agency, production studio, or related environment
• 5+ years of program management experience.
• 7+ years Experience managing an internal team and direct reports
• Strong understanding of creative workflows across design, video, digital, social, and integrated campaigns
• Bachelor’s degree or equivalent degree of education relevant to the industry.
• Strong interpersonal, written and verbal communication skills. The ideal candidate will not be hesitant to have conversations with internal and external stakeholders to ensure the success of the project or program.
• Excellent problem solving, organization, time management, and risk management skills.
• Experience in management and merging project artifacts into a program scale set of artifacts used to orchestrate the larger set of initiatives and optimize delivery and minimize negative risk. 
• The ability to be self-directed and work in a dynamic environment with resources of various skills and experience levels to ensure successful delivery.
• Competency in tools such as Asana, Monday.com, Wrike, Jira, Confluence, etc.
• Excellent scheduling and planning skills with a proven track record of managing multiple projects simultaneously while also actively managing project timelines
• Project financial management of budget, ETC, EAC and profitability. Experience with project accounting and opportunity estimation is vital to the role.
• Experience leading digital transformation initiatives
• Excellent client communication experience

Set Yourself Apart. Preferred Skills: 

• Familiarity with common development systems and frameworks across a variety of technology-based projects
• PMP Certification
• Bachelor’s degree or equivalent degree of education relevant to the industry; and 12+ years of experience in project management in the technology space.
• Having knowledge of the latest trends and tools in the industry

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy

WE SUPPORT YOU BEING YOU

DEPT® is an equal opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world, and we always have an open door for your ideas in making the world a better place.

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is searching for a Senior Technical Account Manager (TAM) to support the adoption, performance, and technical success of our Enterprise nonprofit customers.

In this role, you will act as a trusted technical advisor and strategic partner, helping organizations implement, integrate, and optimize their use of the GoFundMe platform. You will work cross-functionally with Sales, Product, Engineering, and Support teams to ensure customers successfully deploy solutions, navigate change, resolve technical challenges, and drive meaningful fundraising outcomes.

The Job

• Lead Complex Projects & Drive Outcomes
  • Owns end-to-end delivery of customer initiatives, including integrations, migrations, and new product rollouts
  • Manage project timelines, dependencies, and stakeholders across both customer and internal teams
  • Drive accountability and momentum to ensure projects are delivered on time and with high quality
  • Anticipate risks, remove blockers, and proactively adjust plans to ensure successful execution
• Drive Integrations & Technical Solutions
  • Serve as a technical advisor on CRM integrations (e.g., Salesforce, Blackbaud, HubSpot) and data architecture
  • Design and recommend scalable solutions for bidirectional data syncs, including field mapping, data integrity, and system interoperability
  • Troubleshoot and resolve integration issues (API errors, webhook failures, authentication issues, data mismatches)
  • Translate business needs into effective technical solutions that align with customer goals
• Own Customer Success & Revenue Impact 
  • Manage a portfolio of Enterprise customers, aligning technical solutions to drive adoption, performance, and revenue outcomes (e.g., GDV, conversion)
  • Identify opportunities to expand product usage and increase customer value
  • Partner with Strategic Account Managers to support growth, renewals, and long-term success
  • Connect technical execution to measurable business impact for customers
• Lead Through Change & Influence Stakeholders
  • Guide customers through change management, including new implementations, feature adoption, and process shifts
  • Drive alignment across technical and non-technical stakeholders, including executive audiences
  • Demonstrate strong executive presence in customer interactions, including QBRs and strategic discussions
  • Communicate clearly, confidently, and proactively in high-stakes situations
• Troubleshoot & Resolve Technical Issues 
  • Investigate and resolve complex technical issues across APIs, integrations, and platform functionality
  • Reproduce bugs, gather logs, and document issues clearly for Engineering (via Zendesk, JIRA, or similar tools)
  • Own escalations end-to-end, providing timely updates, workarounds, and root cause analysis (RCA)
  • Identify trends across accounts and proactively escalate systemic issues
• Monitor Performance & Proactively Mitigate Risk
  • Monitor platform usage and integration health (API success rates, sync reliability, data consistency)
  • Identify risks early and take a proactive approach to preventing issues before they impact customers
  • Deliver insights and recommendations during business reviews to inform optimization strategies

You 

• 5+ years in Technical Account Management, Solutions Engineering, Customer Success, or a similar customer-facing technical role
• Strong project management skills, with experience leading complex, cross-functional initiatives
• Experience working with APIs (REST), webhooks, and system integrations
• Familiarity with CRM platforms such as Salesforce, Blackbaud, or HubSpot
• Experience troubleshooting integrations and data sync issues
• Experience using ticketing and issue tracking tools (e.g., Zendesk, JIRA)
• Strong problem-solving skills with the ability to diagnose technical issues and deliver solutions
• Demonstrated executive presence and ability to engage senior stakeholders
• Highly proactive, with a track record of anticipating challenges and driving outcomes

Preferred

• Experience with SQL or data analysis
• Familiarity with iPaaS tools (e.g., Zapier, Workato, Mulesoft)
• Understanding of JSON or structured data formats
• Experience in fintech, payments, or donation platforms
• Experience supporting change management initiatives in enterprise environments
• Experience working with nonprofit organizations or fundraising systems

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

#LI-RC1

About the role

• You will manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels  (with specific focus on email, push notifications and in app messages).
• You will continuously refine our multi-channel comms and develop retention strategies to deliver an outstanding customer experience, applying best practices and being up-to-date with the CRM state of art.
• You will support the CRM Manager to define the customer lifecycle and help define the contact strategies across all customer touch-points as well as define key client segments for improved targeting and CRM program effectiveness.
• You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed: all activity should be insight driven and measurable. You will be owner of the weekly/monthly reporting and ad hoc deep dives.

About You

• You have 3+ years minimum experience working in Digital Marketing and CRM, mobile and web environments.
• You have experience working with Salesforce Marketing Cloud.
• You have experience with ESPs (Mailchimp, Sendgrid, etc).
• Proficient in HTML.
• Good copywriting skills.
• You are able to develop & optimise CRM flows to drive revenue.
• You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.
• You are commercially savvy, analytical and data-driven.
• You have experience in A/B testing and dynamic templates.
• You are an organized, responsible and proactive person.
• You have the ability to optimize, prioritize and organize your time.
• You have the ability to carry out a high pace of work.
• You are able to communicate in English in a fluent way.
• You know how to potentiate the team-work and keep everyone in the team motivated.

Benefits & Perks

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home office friendly and flexible schedule
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English and Spanish Lessons
• Gympass Membership
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow

About the role

• You will manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels  (with specific focus on email, push notifications and in app messages).
• You will continuously refine our multi-channel comms and develop retention strategies to deliver an outstanding customer experience, applying best practices and being up-to-date with the CRM state of art.
• You will support the CRM Manager to define the customer lifecycle and help define the contact strategies across all customer touch-points as well as define key client segments for improved targeting and CRM program effectiveness.
• You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed: all activity should be insight driven and measurable. You will be owner of the weekly/monthly reporting and ad hoc deep dives.

About You

• You have 3+ years minimum experience working in Digital Marketing and CRM, mobile and web environments.
• You have experience working with Salesforce Marketing Cloud.
• You have experience with ESPs (Mailchimp, Sendgrid, etc).
• Proficient in HTML.
• Good copywriting skills.
• You are able to develop & optimise CRM flows to drive revenue.
• You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.
• You are commercially savvy, analytical and data-driven.
• You have experience in A/B testing and dynamic templates.
• You are an organized, responsible and proactive person.
• You have the ability to optimize, prioritize and organize your time.
• You have the ability to carry out a high pace of work.
• You are able to communicate in English in a fluent way.
• You know how to potentiate the team-work and keep everyone in the team motivated.

Benefits & Perks

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home office friendly and flexible schedule
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English and Spanish Lessons
• Gympass Membership
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow

About the role

• You will manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels  (with specific focus on email, push notifications and in app messages).
• You will continuously refine our multi-channel comms and develop retention strategies to deliver an outstanding customer experience, applying best practices and being up-to-date with the CRM state of art.
• You will support the CRM Manager to define the customer lifecycle and help define the contact strategies across all customer touch-points as well as define key client segments for improved targeting and CRM program effectiveness.
• You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed: all activity should be insight driven and measurable. You will be owner of the weekly/monthly reporting and ad hoc deep dives.

About You

• You have 3+ years minimum experience working in Digital Marketing and CRM, mobile and web environments.
• You have experience working with Salesforce Marketing Cloud.
• You have experience with ESPs (Mailchimp, Sendgrid, etc).
• Proficient in HTML.
• Good copywriting skills.
• You are able to develop & optimise CRM flows to drive revenue.
• You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.
• You are commercially savvy, analytical and data-driven.
• You have experience in A/B testing and dynamic templates.
• You are an organized, responsible and proactive person.
• You have the ability to optimize, prioritize and organize your time.
• You have the ability to carry out a high pace of work.
• You are able to communicate in English in a fluent way.
• You know how to potentiate the team-work and keep everyone in the team motivated.

Benefits & Perks

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home office friendly and flexible schedule
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English and Spanish Lessons
• Gympass Membership
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow

About the role

• You will manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels  (with specific focus on email, push notifications and in app messages).
• You will continuously refine our multi-channel comms and develop retention strategies to deliver an outstanding customer experience, applying best practices and being up-to-date with the CRM state of art.
• You will support the CRM Manager to define the customer lifecycle and help define the contact strategies across all customer touch-points as well as define key client segments for improved targeting and CRM program effectiveness.
• You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed: all activity should be insight driven and measurable. You will be owner of the weekly/monthly reporting and ad hoc deep dives.

About You

• You have 3+ years minimum experience working in Digital Marketing and CRM, mobile and web environments.
• You have experience working with Salesforce Marketing Cloud.
• You have experience with ESPs (Mailchimp, Sendgrid, etc).
• Proficient in HTML.
• Good copywriting skills.
• You are able to develop & optimise CRM flows to drive revenue.
• You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.
• You are commercially savvy, analytical and data-driven.
• You have experience in A/B testing and dynamic templates.
• You are an organized, responsible and proactive person.
• You have the ability to optimize, prioritize and organize your time.
• You have the ability to carry out a high pace of work.
• You are able to communicate in English in a fluent way.
• You know how to potentiate the team-work and keep everyone in the team motivated.

Benefits & Perks

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home office friendly and flexible schedule
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English and Spanish Lessons
• Gympass Membership
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow

We are seeking an experienced and driven Program Manager, Operations to join our fast-paced and innovative team. This individual will be responsible for overseeing cross-functional initiatives that enhance operational efficiency, drive scalability, and support our growth in advanced manufacturing. Preference will be given to candidates with a background in the automotive or manufacturing industry.

Key Responsibilities:

• Lead and manage complex, cross-functional operational programs from initiation through execution and delivery.
• Collaborate with product, engineering, supply chain, and customer success teams to implement operational improvements and drive measurable outcomes.
• Develop and monitor KPIs to track program success and identify areas for continuous improvement.
• Create detailed project plans, manage budgets, mitigate risks, and ensure timelines are met.
• Serve as a key liaison between stakeholders to ensure alignment on objectives and deliverables.
• Analyze data to inform decision-making and identify opportunities for automation and process enhancement.
• Champion lean principles and operational best practices across the organization.
  
  

Required Qualifications:

• Bachelor’s degree in Business, Engineering, Operations, or a related field.
• Advanced English level.
• Minimum of 5 years of experience in program or project management, operations, or supply chain roles.
• Demonstrated ability to lead large-scale projects with cross-functional teams in a fast-paced environment.
• Strong analytical, problem-solving, and communication skills.
• Proven experience managing budgets, timelines, and project scope.
• Willingness and ability to travel up to 25% of the time.

Preferred Qualifications:

• Experience in the automotive or manufacturing industry is strongly preferred.
• Familiarity with ERP systems, supply chain platforms, and operational analytics tools.
• PMP, Six Sigma, or Lean certification is a plus.
• Proficiency in project management software such as Jira, Asana, or Microsoft Project.

Please submit your resume in English.

#LI-Remote

We are seeking an experienced and driven Program Manager, Operations to join our fast-paced and innovative team. This individual will be responsible for overseeing cross-functional initiatives that enhance operational efficiency, drive scalability, and support our growth in advanced manufacturing. Preference will be given to candidates with a background in the automotive or manufacturing industry.

Key Responsibilities:

• Lead and manage complex, cross-functional operational programs from initiation through execution and delivery.
• Collaborate with product, engineering, supply chain, and customer success teams to implement operational improvements and drive measurable outcomes.
• Develop and monitor KPIs to track program success and identify areas for continuous improvement.
• Create detailed project plans, manage budgets, mitigate risks, and ensure timelines are met.
• Serve as a key liaison between stakeholders to ensure alignment on objectives and deliverables.
• Analyze data to inform decision-making and identify opportunities for automation and process enhancement.
• Champion lean principles and operational best practices across the organization.
  
  

Required Qualifications:

• Bachelor’s degree in Business, Engineering, Operations, or a related field.
• Advanced English level.
• Minimum of 5 years of experience in program or project management, operations, or supply chain roles.
• Demonstrated ability to lead large-scale projects with cross-functional teams in a fast-paced environment.
• Strong analytical, problem-solving, and communication skills.
• Proven experience managing budgets, timelines, and project scope.
• Willingness and ability to travel up to 25% of the time.

Preferred Qualifications:

• Experience in the automotive or manufacturing industry is strongly preferred.
• Familiarity with ERP systems, supply chain platforms, and operational analytics tools.
• PMP, Six Sigma, or Lean certification is a plus.
• Proficiency in project management software such as Jira, Asana, or Microsoft Project.

Please submit your resume in English.

#LI-Remote

We are seeking an experienced and driven Program Manager, Operations to join our fast-paced and innovative team. This individual will be responsible for overseeing cross-functional initiatives that enhance operational efficiency, drive scalability, and support our growth in advanced manufacturing. Preference will be given to candidates with a background in the automotive or manufacturing industry.

Key Responsibilities:

• Lead and manage complex, cross-functional operational programs from initiation through execution and delivery.
• Collaborate with product, engineering, supply chain, and customer success teams to implement operational improvements and drive measurable outcomes.
• Develop and monitor KPIs to track program success and identify areas for continuous improvement.
• Create detailed project plans, manage budgets, mitigate risks, and ensure timelines are met.
• Serve as a key liaison between stakeholders to ensure alignment on objectives and deliverables.
• Analyze data to inform decision-making and identify opportunities for automation and process enhancement.
• Champion lean principles and operational best practices across the organization.

Required Qualifications:

• Bachelor’s degree in Business, Engineering, Operations, or a related field.
• Advanced English level.
• Minimum of 5 years of experience in program or project management, operations, or supply chain roles.
• Demonstrated ability to lead large-scale projects with cross-functional teams in a fast-paced environment.
• Strong analytical, problem-solving, and communication skills.
• Proven experience managing budgets, timelines, and project scope.
• Willingness and ability to travel up to 25% of the time.

Preferred Qualifications:

• Experience in the automotive or manufacturing industry is strongly preferred.
• Familiarity with ERP systems, supply chain platforms, and operational analytics tools.
• PMP, Six Sigma, or Lean certification is a plus.
• Proficiency in project management software such as Jira, Asana, or Microsoft Project.

Please submit your resume in English.

#LI-Remote

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Acquisition & User Growth Specialist to our Marketing team in Buenos Aires! 

The Acquisition & User Growth Specialist is responsible for driving regional acquisition and monetization initiatives with a strategic and analytical approach. This role oversees the documentation of user journeys for several segments (Eligibles, Members, Churned Subs, and Subscribers - Plan upgrades), support the regional campaigns and promotions, identifying strategic opportunities through data-driven insights. 
As a regional growth specialist in SS-LATAM (Argentina, Chile and Mexico), it is expected that you work identifying local opportunities to increase the paid subscription conversion, benching market competitors, marketing campaigns focused on local clients and partners, and stakeholders cross-functional work for regional and global initiatives.

YOUR IMPACT

• User Journey tests and documentation: Working together with the Global CRM team to document the regional journeys for our main audiences ( Eligible, Member, Digital Subscribers, and Churned Subscribers audiences).
• Promotions and Global Initiatives: Manage, execute and support global promotions and initiatives focused to acquisition and monetization audiences. Also oversee and manage global campaigns, coordinating with key stakeholders, such as Wellbeing Engagement, Program Management, Brand, and other areas.
• Regional Campaign Execution:
  • Create, execute, manage and support SS-Latam regional campaigns or initiatives, ensuring agile end-to-end execution from planning to campaign launch.
  • Monitor campaign results, optimize performance, and capture learnings to refine future strategies.
  • Document the regional learnings and share them to SS stakeholders.
• Cross-Functional Initiative:
  • Act as the point of contact for SS-Latam initiatives with the global user growth team and other regional key stakeholders ( WE, CS, PMM, VM, and more).
  • Drive complex initiatives that span multiple clients, markets, or regions, ensuring alignment with overall strategic and revenue goals.
• Data-Driven Strategic Opportunities:
  • Apply analytical skills to identify regional opportunities using product and marketing data.
  • Leverage digital marketing expertise to enhance the user growth strategy and support monetization efforts.
• EBM Flow Ownership:
  • Oversee, test, optimize, and scale Event Based Marketing (EBM) and ongoing flows for the SS region.
  • Secure regional buy-in for rollouts and improvements.
• CRO and Best Practices Development:
  • Identify, document, and scale Conversion Rate Optimization (CRO) best practices including CTA, templates, visuals, and messaging lengths.
  • Ensure consistency in playbooks for acquisition campaigns based on global experimentation and regional insights.
• SS Regional Experimentation:
  • Design and propose regional tests and campaigns to Argentina, Mexico and Chile, balancing a global strategic vision with regional nuances.
  • Innovate and problem-solve by testing hypotheses locally and scaling successful initiatives globally.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Strategic and analytical mindset with a deep understanding of acquisition, monetization, and digital marketing principles.
• Hands-on experience with CRM (emails, push, in-app, WhatsApp, and SMS), lifecycle marketing, marketing automation platforms, and data analysis techniques.
• Familiarity with global and regional campaign management, experimentation, and CRO methodologies.
• Demonstrated success in managing and executing global and regional marketing campaigns and initiatives.
• Proven track record in project management, strategic planning, and cross-functional collaboration.
• Experience in following and developing playbooks, documentation, and reporting frameworks that drive continuous improvement.
• Experience in CRM campaigns end-to-end execution. Braze knowledge will be considered a plus.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. 

Our benefits include:

WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

HEALTHCARE: Health and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a home office equipment reimbursement and a monthly work allowance to help cover the costs of working from home. 

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge. Employees receive a minimum of 25 days off per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!) 

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Equitable job search. The employer may only request information strictly necessary for the performance of the job offered (Law 6471).