Why Verifone

For more than 30 years, Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone is one of the leading electronic payment solutions brands and among the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic, and fast-paced work environment in which employees are focused on results and have opportunities to excel. We take pride in working with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payment solutions around the world. We strive for excellence in our products and services and are obsessed with customer happiness.

Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next generation of secure payment systems or finding new ways to bring electronic payments to emerging markets, the Verifone team is dedicated to the success of our customers, partners, and investors. It is this passion for innovation that drives every Verifone employee toward personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

What's Exciting About the Role

Verifone is seeking an experienced MySQL Lead DBA who will be responsible for ensuring database performance, high availability, and security of clusters and single instances of MySQL instances. You will also be responsible for orchestrating upgrades, backups, HA/DR, and provisioning database instances. You will work closely with other teams, including application architects/ Sr. Developers and application support engineers for architecture design and SQL optimization, establishing and documenting best practices.

We look for dedicated and versatile engineers who are passionate about working in a company whose culture is dedicated to delivering innovative software products that solve our customers’ most challenging business needs. As a Lead DBA, you’ll have the opportunity to make significant and direct impact on our database performance, applications, and solve some of the most complex challenges in cloud and on prem environments, while lead the team from a technical and development perspective.

This hybrid role is open to hiring candidates located in:

• Bucharest, Romania
• London, United Kingdom
• Riga, Lativa
• Warsaw, Poland

Key Responsibilities

You will be responsible for ensuring that database management policies, processes and procedures are established and followed, adhering to ITIL good practice principles and are subjected to continuous improvement as per PCI standards. They will be responsible for reviewing system design changes to ensure they adhere to expected service standards and recommend changes to ensure maximum stability, availability and efficiency of the supported applications.

The candidate should understand the application functionality, business logics and work with application stake holders to understand the requirement and discuss with the new application features and propose the right solutions. He must liaise closely and work in collaboration with the release management teams, support teams and the infrastructure DBAs. 

• Design, Install, Deploy and Manage MySQL on Physical, Virtual, AWS EC2 / RDS / Aurora.
• Build MySQL clusters with a high availability, active-active cluster setup in a large scale and multi datacenter environments having minimum RPO/RTO on a DR scenario
• Design and implement uniform backup strategy and business continuity plans across the MySQL environments using Percona XtraDB or custom automation scripts with reliable monitoring and alerting mechanisms
• Define thorough and validated database monitoring and alerting, along with documentation for future references
• Setup high availability with Master-Master/ Master-slave replication
• Maintain stable performance via server optimizations
• Guide engineering teams to best practices on server configurations and SQL tuning.
• Maintain security and compliance via OS and database version upgrades
• Work with application stake holders to create effective database solutions
• Create and maintain adhoc reports
• Adhere to the incident and change process, prepare thorough documentation, and peer review planned production tasks
• Support application release process, and automations
• Mentor and develop other engineers on MySQL skills

Required Qualifications/Skills

• Minimum 8 years of experience managing MySQL
• Experience with MySQL Active/Active cluster setup, Database Upgrade and Migrations, Scripting
• Experience administrating MySQL on Linux platform
• Experience with MySQL version upgrades in production environments with a zero or very minimum application down time
• Experience with design & architecting MySQL environments using any framework such as Galera Cluster or Percona XtraDB
• Experience deploying database monitoring using at least one of PMM, New Relic, Datadog, Nagios, Grafana, ELK, AppD, etc.
• Infrastructure as Code (IaC) such as Terraform, Ansible, Puppet, Chef
• Proficiency with cloud infrastructure, AWS RDS or equivalent.
• Automation/scripting skills in a modern language like Python, Shell scripting, Go, Java, Rust.
• Proficiency in CI/CD pipelines such as Jenkins, Github Actions, Gitlab.
• Advanced experience with database performance tuning including SQL tuning, hardware configuration and capacity planning.
• Strong technical leadership, mentoring and time management skills.

Preferred Skills (Not Mandatory)

• Experience working with PCI (Payment Card Industry Data Security) standards
• ITIL environment experience
• Deep experience with SQL, stored procedures, functions, triggers, batch jobs, reporting, analytics.
• Experience managing PostgreSQL, SQL Server, and/or Oracle.
• Experience and knowledge with NoSQL and data engineering technologies such as Kafka, Redis, Snowflake, Databricks, Spark, Redshift, ETL, etc.
• Experience with data analytics and Business intelligence

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

About the Role

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

We are now looking for Virtualization Backup Engineer (French speaker).

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

What You’ll Do

• Performing troubleshooting and analysis, including log file investigation
• Acting as a technical focal point in relationships to fellow IT Professionals
• Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
• Documenting of all customer interactions accurately and within SLA in our CRM tool

What You’ll Bring

• Fluent French & English (reading/writing/speaking)
• Advanced user or administrative level with the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11
• Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
• As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
• Ability to quickly learn, understand and explain technical information
• Ability and desire to take ownership of client issues through resolution
• Excellent time management skills
• Ability to work in a fast-paced environment

What You’ll Get

• 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
• Free access to Bookster library platform for borrowing your favorite books for free
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position. 

#LI-REMOTE

Let's start with the role

We are looking for a Database Administrator to join our team. In this role, you will be responsible for maintaining, troubleshooting, and optimizing our MS SQL Server environments, with a strong focus on availability, security, and performance. You will play a key role in ensuring the continuous operation of our databases, particularly in complex, high-availability scenarios such as Availability Groups. In addition, you will apply your knowledge of alternative database engines, such as MongoDB and CockroachDB, along with your expertise in cloud-based database administration.

• Provide comprehensive day-to-day support, monitoring, troubleshooting, and administration for multiple MS SQL databases, with a particular focus on high-availability configurations like Availability Groups.
• Diagnose and resolve complex performance and availability issues, performing in-depth root cause analysis to prevent future occurrences.
• Oversee database maintenance processes, including performance tuning, index management, and job automation, ensuring optimal operation.
• Develop and enforce backup and recovery policies, ensuring database resilience and disaster recovery readiness.
• Apply security patches, conduct version upgrades, and enforce strict compliance with database security best practices.
• Handle support calls and resolve technical issues promptly, including responses to security incidents and operational challenges.
• Leverage expertise in alternative database engines like MongoDB and CockroachDB to contribute to cross-functional database projects.
• Manage and optimize cloud-based database environments, ensuring scalability, performance, and reliability in cloud infrastructure.

What You'll Bring:

• Solid, hands-on experience in MS SQL Server database administration in production environments.
• Extensive experience with MS SQL Server database features, including Jobs Scheduling, Monitoring, Patching, Backup/Recovery, Replication, Availability Groups, and Always On configurations.
• Good knowledge of memory tables and table partitioning
• Proven expertise in diagnosing and resolving performance bottlenecks and availability issues.
• Good understanding of alternative database engines like PostgreSQL, MongoDB, and CockroachDB, with practical experience in administration and troubleshooting.
• Good knowledge of cloud database administration, with experience on platforms such as Azure.
• Practical experience with Git version control / GitLab. 
• Fluency in English, both written and spoken, with excellent communication skills.
• Strong teamwork, analytical thinking, and problem-solving abilities, combined with a proactive approach to continuous learning.

The position is in the Enterprise Business Intelligence Department (Romanian team), responsible for developing company-wide solutions for measuring, evaluating, and managing operational and strategic business objectives, part of our sister’s companies in Germany, 1&1 Telecommunications SE.

Main responsibilities:

• Design, develop, and maintain data pipelines and ETL processes using MS SQL Server, and Python, ensuring reliable data movement from source systems to the data warehouse and analytical layers.
• Build and operate real-time and near-real-time data ingestion pipelines using Apache Kafka — designing topics, building producers and consumers, and managing stream processing workflows.
• Develop and optimize stored procedures, views, and data transformation logic for both backend processing and frontend consumption (SSAS, Power BI).
• Write and maintain Python-based data services and integrations, leveraging libraries such as sqlalchemy, pyodbc, confluent_kafka, json, and FastAPI to connect, transform, and expose data across systems.
• Perform requirements analysis and effort estimation within projects and implement solutions as part of an international, cross-functional team.
• Collaborate closely with BI analysts and architects to translate business requirements into robust, scalable data solutions.
• Support Business Analysts with ad-hoc analyses on large data volumes, complex data models, and data extraction from operational systems.
• Design, code, test, debug, document, and support all types of data flows and transformation procedures consistent with established specifications and business requirements to deliver maximum business value.
• Support, enhance, and modify existing applications, pipelines, and codebases.

What we're looking for:

Core skills:

• Well-rounded knowledge of data warehousing and Business Intelligence concepts, including physical data modeling techniques specific to data warehouse requirements.
• Strong experience with MS SQL Server — database implementation, performance tuning, and writing efficient queries on large data volumes.
• Solid Python programming skills, with hands-on experience building data pipelines, REST APIs, and integration scripts using libraries such as sqlalchemy, pyodbc, confluent_kafka, json, and FastAPI.
• Experience with Apache Kafka — designing and managing topics, building producers and consumers, and working with Kafka Streams or similar stream-processing patterns.
• Ability to collaborate effectively with team members and cross-functional stakeholders in an international environment.

Nice to have:

• Mastery of SQL on large data volumes (complex joins, window functions, query optimization).
• Experience building and exposing REST APIs for data services (FastAPI or similar frameworks).
• Previous working experience in telecommunications (4G/5G).
• Familiarity with Microsoft BI tools (SSAS, Power BI).
• Experience with event-driven architectures and message queue patterns beyond Kafka.

What we offer:

• Access to local/international trainings, development and growth opportunities, including access to e-learning platforms, covering both technical and soft skills areas;
• Modern technologies, product responsibility;
• Flexible work schedule;
• Hybrid work option;
• Medical services package from one of two private providers;
• 25 vacation days per year;
• Substitute days off for public holidays that occur on the weekend;
• Meal tickets;
• Internal referral program;
• Team events, networking events organized to promote a passionate, creative and diverse culture;
• Summerfest and Winterfest parties;
• Of course, coffee, soft drinks and fresh fruits are on us in the office.

The position is in the Enterprise Business Intelligence Department (Romanian team), responsible for developing company-wide solutions for measuring, evaluating, and managing operational and strategic business objectives, part of our sister’s companies in Germany, 1&1 Telecommunications SE.

Main responsibilities:

• Design, implement, and maintain scalable data pipelines and workflows using Azure Databricks and the broader Azure data platform (Data Factory, Data Lake Storage, Azure SQL), ensuring reliability, performance, and cost efficiency
• Develop and optimize data transformation logic using PySpark and SQL within Databricks, handling large-scale datasets across batch and streaming workloads
• Build and maintain data movement procedures, views, and flows for both frontend and backend systems, leveraging MS SQL Server, SSAS, Power BI, and Azure cloud services
• Collaborate closely with BI analysts and architects to translate business requirements into robust data engineering solutions; implement new ideas and improvements driven by that collaboration
• Perform requirement analyses and effort estimations within projects and deliver solutions as part of an international team
• Support Business Analysts with ad-hoc analyses on large data volumes, complex data models, and data extraction from operational systems
• Design, code, test, debug, document, and support all types of data flows and transformation procedures consistent with established specifications and business requirements to deliver maximum business value
• Support, enhance, and modify existing applications, codebases, and data pipelines

What we're looking for:

Core Skills:

• Solid experience with Azure Databricks — notebook development, job orchestration, cluster management, Delta Lake
• Experience with the Azure cloud platform — Data Factory, Data Lake Storage Gen2, Azure SQL, Key Vault, and related services
• Strong proficiency in SQL and PySpark, with the ability to write performant, production-grade code against large data volumes
• Well-rounded knowledge of data warehousing and Business Intelligence concepts, physical data modeling techniques, and the specific requirements of data warehouse architectures
• Knowledge of physical database implementation and performance tuning based on logical data models
• Ability to collaborate effectively with team members and cross-functional stakeholders

Nice to have:

• Mastery of SQL performance optimization on very large datasets
• Previous working experience in telecommunications (4G/5G)
• Experience with MS SQL Server tooling (SSAS, Power BI)
• Familiarity with CI/CD practices for data pipelines (e.g., Databricks Asset Bundles, Azure DevOps)

What we offer:

• Access to local/international trainings, development and growth opportunities, including access to e-learning platforms, covering both technical and soft skills areas;
• Modern technologies, product responsibility;
• Flexible work schedule;
• Hybrid work option;
• Medical services package from one of two private providers;
• 25 vacation days per year;
• Substitute days off for public holidays that occur on the weekend;
• Meal tickets;
• Internal referral program;
• Team events, networking events organized to promote a passionate, creative and diverse culture;
• Summerfest and Winterfest parties;
• Of course, coffee, soft drinks and fresh fruits are on us in the office.

THE OPPORTUNITY  

As Cloud Operations Engineer II, you will be working alongside global, multidisciplinary team of cloud engineers; as well as Customer Support, Development, Architecture, and Quality Assurance teams to support and implement new features and enhancements to the Incentive Compensation Management products. You will be contributing to the technical work on the services supporting Incentive Compensation Management products. The team will also be entrusting you with incident management duties to ensure the quality of the service. 

THE TEAM 

Join a high-performing team in a growth stage tech company that is working to continuously reflect and improve on how we make software. The Cloud Operations team values high levels of technical competency and the ability to react quickly and come up with solutions to the challenges of a rapidly growing team.  

WHAT YOU BRING 

Technical Skills 

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience with 2+ years of professional experience in a CloudOps / DevOps role.
• Experience with supporting, maintaining and developing on cloud platforms such as Amazon Web Services, Azure, and IBM.
• Experience in automation and software development, with one of more programming languages (Scripting language, Python, etc.).
• Previous experience with client-facing production services and incident management.
• A track record of being able to learn innovative technologies and frameworks.
• Hands on experience with CI/CD pipeline development and management.
• Practical knowledge of infrastructure and application performance monitoring solutions.
• Good understanding of core networking concepts, IP space, DNS, VPN.
• Experience working with enterprise databases.  
• Practical technical knowledge in Linux and Windows server (physical and containerized deployments and management).
• Experience in container application implementation and troubleshooting, working with virtualization technologies and images.
• Good understanding of service monitoring and experience with log management tools.
• Practical experience in various communication technologies and platforms 

Collaboration and Communication:  

• Excellent written and verbal communication skills.
• Ability to work effectively in cross-functional teams.
• B2 level English or higher is required. 

WHAT YOU’LL DO 

• Work on infrastructure service requests towards customer focused resolution and improvements.
• Continually monitor and tune application infrastructure and services to assure optimal performance, availability, and utilization of resources.
• Provide technical solutions to automate processes or functions to improve business operations.
• Support releases, enhancements, and upgrades or new services throughout nonproduction and production environments.
• Be flexible and adjust your working hours as needed to align with other global Cloud teams ensuring close team collaboration and workflow continuity throughout our support zones. 

IN THE SHORT TERM (1-3 MONTHS) YOU WILL: 

• Complete training on our tech stack and join a squad of cloud engineers to support, optimize and improve our production environments.
• Learn our service observability and application performance monitoring stack.
• Learn our customer focused service requests workflows and technologies. 

IN THE MEDIUM TERM (4-6 MONTHS) YOU WILL: 

• Master our customer focused service requests workflows to resolution.
• Continually monitor and tune application infrastructure to assure optimal performance, availability, and utilization of resources.
• Work with application teams to automate application configuration changes, setup, and deployment. 

IN THE LONG TERM (7 MONTHS & BEYOND) YOU WILL: 

• Be the subject matter expert in our core support service request workflows, document and implement enhancement ideas where applicable.
• Be the subject matter expert for the new features you've built or enhancements you've implemented and propagate your knowledge throughout the team.
• Participate in technical discussions and design for new projects.
• Proactively identify opportunities for process change in the team, and work with stakeholders to improve operations workflows.
• Join cloud ops projects working with other technical teams to deliver continuous improvements across our infrastructure and cloud services offerings.  

Note  

• Candidates selected for this position will be hired by Varicent’s designated professional employer organization. Your employment may be transferred to a local Varicent entity in the future. In such an event, Varicent may recognize your seniority and provide you with comparable role, responsibilities and benefits.  We are excited to welcome you and support you throughout this journey!
• This position is fully remote. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home or a co-working space, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

Benefits  

• Market Leading Compensation Package 
• Wellness Programs to Support Health and Wellbeing 
• Working with the latest tools and technologies in a fast-paced environment 
• Remote Work Flexibility
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements
• Global Connected Culture: Hubs in Romania, UK, US, Canada
• Dynamic Work Culture: Thrive in our innovative and multicultural environment
• Grow with Us: Continuous development opportunities 

Want to Learn More About Us? Check out these Resources Below:  

• Varicent Blog 
• Varicent Careers Blog  
• Varicent LinkedIn Page
• Varicent X Page
• Varicent Instagram Page
• Varicent Facebook Page  

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process, please email accomodations@varicent.com 

Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact.

We are seeking for a talented Full Stack Developer to join our growing development team.

The ideal candidate is experienced in both frontend and backend technologies and is passionate about building high-quality, scalable applications.

You’ll collaborate with designers, product managers, and fellow engineers to create innovative software solutions that drive value for our users.

Responsibilities:

Principal Engineer & CMS Platform Lead 

Location: [Remote / Europe / Israel/ Cyprus] 

Technology: TypeScript, Node.js, Next.js, CMS (Open-Source), AI Localization. 

About Kape Technologies 

Kape (LSE: KAPE, privatized 2023) is a global leader in the "Privacy-First" digital security era. We are the powerhouse behind the world’s most trusted consumer privacy brands. 

With over 7 million paying subscribers and a global team of 1,000+ experts across 10 locations, our mission is to provide complete digital autonomy. We believe that a free and open internet starts with state-of-the-art technology. As we scale toward the next 10 million users, we are consolidating our web infrastructure into a unified, next-generation content platform that matches the world-class engineering of our core VPN products. 

The Challenge 

You will lead the engineering squad responsible for retiring our legacy WordPress instances across brands. You aren't just building a website; you are building a Content Operating System powered by an open-source headless CMS at its core. This platform must support high-velocity PPC landing pages, complex multi-language blogs, and technical support hubs—all while maintaining the extreme performance and security standards expected of global privacy leaders. 

A key part of this role is evaluating and adopting an open-source CMS solution (such as Strapi, Payload CMS, Directus, or KeystoneJS) as the foundation of the new platform. You will assess these solutions against our requirements for extensibility, multi-tenancy, and API-first content delivery, and lead the customization and integration effort to make the chosen platform fit our multi-brand ecosystem. 

Key Responsibilities 

• Open-Source CMS Selection & Integration: Evaluate and lead the adoption of an open-source headless CMS (e.g., Strapi, Payload CMS, Directus, KeystoneJS) as the content backbone. Define selection criteria around extensibility, plugin ecosystem, multi-tenancy support, role-based access, and API performance. Own the customization roadmap to tailor the chosen solution to our multi-brand needs.
• Unified Architecture: Design a multi-brand, component-based headless system built on the selected open-source CMS. You will architect the "Core Engine" that allows all three brands to share high-performance components while maintaining unique visual identities. 
• Inheritance & Customization: Solve the "Parent-Child" challenge. Build a system where a global campaign (Parent) can be instantly deployed across dozens of regional versions (Children) with localized overrides and inherited SEO logic. 
• Infrastructure & Security Governance: Partner with DevOps to define the global delivery strategy. You will oversee requirements for Edge Computing (ISR/Edge Functions), WAF, and multi-layered caching (Redis/CDN) to ensure sub-second LCP (Largest Contentful Paint) globally. 
• AI-Powered Localization: Architect a native-feeling translation pipeline. Integrate LLMs to handle context-aware translations and build an AI "Quality Gate" that automatically checks pages for SEO health and UI regressions before they go live. 
• Visual Editor Implementation: Bridge the gap between engineering and marketing by leveraging the chosen open-source CMS's admin panel and extending it with a high-performance visual editing experience that doesn't bloat the frontend code. 

Technical Requirements (Hard Skills) 

• Next.js & React Mastery: Expert-level experience with the App Router, Server Components, and performance optimization for massive traffic (millions of monthly uniques). 
• Node.js/TypeScript Ecosystem: Deep experience building robust, type-safe APIs and microservices. Hands-on experience with open-source headless CMS platforms (Strapi, Payload CMS, Directus, or similar) is a strong advantage. 
• Multi-layered Caching: Professional-grade understanding of browser, server-side, and edge caching strategies. 
• Infrastructure Fluency: Ability to set precise tasks for DevOps and verify the integrity of deployments, proxying, and firewalling. 
• Technical SEO: Deep knowledge of how headless architectures impact crawlability, schema, and dynamic sitemaps. 

Why Join Kape? 

This is a rare opportunity to own the web platform for one of the biggest names in cybersecurity. You will have the budget and the mandate to move away from legacy debt and build a "Golden Path" for web development using the best of the JavaScript and open-source ecosystem—starting with a best-in-class headless CMS as the foundation.

Your Impact

We are hiring a Director of Technical Support (International) to play a pivotal role in scaling our Tier 1 and Tier 2 Technical Support teams globally. Reporting directly to the Senior Director, Global Support, you will be responsible for building the operational foundation, structure, and cross-functional partnerships necessary to support our rapidly evolving product portfolio across geographical regions.

This role requires a strong technical support leader with deep operational experience, a solid working knowledge of connected device products, a track record of building and transforming teams, and the ability to lead through change. You will shape and implement scalable support processes, drive post-acquisition alignment, and partner closely with Product, Engineering, Sales, Customer Success, and IT to deliver a unified, world-class customer experience.

What You’ll Do

Location: Bucharest, Romania
Direct Reports: 15
In accordance with our updated team guidance, some roles at Axon will now have an in-office expectation of four days per week (Tuesday-Friday), unless there is an approved accommodation.
Reports to: Sr. Director, Global Support

1. Global Support Leadership

• Lead international Tier 1 and Tier 2 Technical Support teams supporting Axon body cameras, TASER devices, Evidence.com, Interview Room, and Fleet solutions.
• Establish and scale a follow-the-sun support model to ensure seamless global coverage and case handoffs across regions.
• Build and develop Axon’s Bucharest Support Center of Excellence, establishing operational rigor, strong leadership, and scalable team structures.
• Coach and develop frontline employees while driving a high-performance, customer-first culture.

2. Operational Excellence & Tier 1 Management

• Drive Tier 1 operational performance including WFM, QA programs, scheduling, and real-time adherence.
• Own core support KPIs including CSAT, SLA adherence, backlog health, escalation rates, and first contact resolution.
• Implement structured operational cadences, reporting, and continuous improvement programs.
• Strengthen Tier 1 → Tier 2 escalation workflows and knowledge transfer.

3. Technical Support & Escalation Leadership

• Provide leadership oversight for Tier 2 troubleshooting across hardware, firmware, networking, mobile, and cloud systems.
• Own escalation management and high-severity incident coordination across Support, Engineering, and Product teams.
• Drive root cause analysis and systemic improvements that improve product reliability and customer experience.
• Ensure strong technical depth and subject matter expertise across Axon product lines.

4. AI, Automation & Support Innovation

• Champion an AI-first approach to support operations through automation, LLM-enabled workflows, and intelligent tooling.
• Identify opportunities to improve agent productivity, troubleshooting workflows, and customer self-service capabilities.
• Partner with Product, Engineering, and internal AI teams to modernize support systems and processes.

5. Cross-Functional Partnership

• Serve as a key support leader partnering with Product, Engineering, Customer Success, and Sales.
• Translate support insights into actionable product feedback and operational improvements.
• Ensure support readiness for new product launches, firmware updates, and platform releases.

What You Bring

• Embodies an #OWNIT mindset when it comes to solving customer problems and leading high-performing teams.
• Demonstrates an AI-first approach to improving support operations and workflows.
• Excellent verbal and written communication skills with strong executive presence.
• Strong knowledge of hardware, networking, mobile devices, and cloud-based platforms.
• Deep understanding of tiered technical support models and contact center operations.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

• 10+ years of experience in technical support or customer operations with 5+ years leading tiered support organizations.
• Experience managing global or international support teams, ideally operating within a follow-the-sun model.
• Experience supporting IoT or connected hardware ecosystems combining devices, networking, and cloud platforms.
• Strong familiarity with CRM systems (Salesforce preferred), CCaaS platforms, WFM tools, and QA programs.
• Experience partnering with Engineering and Product teams on escalations, root cause analysis, and product improvement.
• Strong knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
• Strong knowledge of virtualization and virtual machines, computer/server hardware, operating systems, and storage devices, redundant storage solutions, SSH, and SSO identity providers such as ADFS, Azure, and/or OKTA
• Bachelor’s degree in a technical field preferred

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

About Kape Technologies 

Kape (LSE: KAPE, privatized 2023) is a global leader in the "Privacy-First" digital security era. We are the powerhouse behind the world’s most trusted consumer privacy brands. With over 7 million paying subscribers and a global team of 1,000+ experts across 10 locations, our mission is to provide complete digital autonomy. We believe that a free and open internet starts with state-of-the-art technology. As we scale toward the next 10 million users, we are consolidating our web infrastructure into a unified, next-generation content platform that matches the world-class engineering of our core VPN products. 

Software Engineering Lead

Location:  Bucharest, Romania

Technology: PHP/Laravel, React, NextJS, TypeScript

The Challenge 

You will lead an operational engineering squad responsible for both frontend and backend systems across three distinct brands, ensuring reliability, scalability, and continuous delivery of customer-facing experiences. You will drive the evolution of our platforms by building new product elements and executing high-impact design and revenue experiments to optimize user engagement and conversion.

A core part of your mission will be consolidating and modernizing our overall technology stack. You will oversee the migration of legacy tools and blog platforms into a unified internal CMS built on Laravel and React, shaping it into a flexible, extensible system that supports multiple brands and use cases. This includes defining content structures, streamlining editorial workflows, and enabling rapid iteration across marketing and product teams.

In parallel, you will lead the development of new features within our customer-facing dashboards, including CLP areas, performance, SEO, and personalization. You will also take ownership of integrating and customizing multiple payment providers, ensuring seamless, secure, and regionally optimized transaction flows. Throughout, you are expected to balance experimentation with operational excellence, maintaining system stability while enabling fast-paced product innovation.

Key Responsibilities 

• Multi-Brand Platform Ownership: Lead the engineering squad responsible for the end-to-end operation of frontend and backend systems across three brands. Ensure system reliability, scalability, and continuous delivery while balancing experimentation with production stability.
• Experimentation & Growth Engineering: Drive the development of new UI components and backend capabilities to support rapid design, UX, and revenue experiments. Establish frameworks for A/B testing, feature flagging, and data-driven iteration across all brands.
• Internal CMS Evolution (Laravel + React): Own the architecture, extension, and adoption of the internal CMS platform built on Laravel and React. Lead the migration of legacy tools into this unified system, ensuring consistency, maintainability, and extensibility across use cases.
• Blog & Content Platform Consolidation: Oversee the migration of multiple blog platforms into the internal CMS. Standardize content models, improve editorial workflows, and enable scalable multi-brand publishing with strong SEO and performance foundations.
• Customer Dashboard Development: Drive the continuous improvement of customer-facing areas such as CLP dashboards. Deliver new features that enhance usability, personalization, and overall product value while maintaining high performance and stability.
• Payments Integration & Optimization: Lead the integration and customization of multiple payment providers. Ensure seamless, secure, and regionally optimized payment flows, while enabling flexibility for experimentation and business-driven adjustments.
• Operational Excellence & Delivery: Establish engineering best practices for code quality, deployment, monitoring, and incident management. Ensure the squad can operate efficiently in a high-velocity environment with clear ownership and accountability. 
• Develop new software and participate in the maintenance and enhancement of existing software applications;
• Build and maintain tools for deployment, monitoring and operations for various components of infrastructure;
• Focus on continuous integration and continuous delivery of the company's core products;
• Contribute with innovative ideas and methods to continuously improve quality and development efficiency;
• Oversees the activity of the other developers, coordinating and coaching the web development team;

Technical Requirements (Hard Skills) 

• Next.js & React Mastery: Strong experience with the App Router, Server Components, and performance optimization for massive traffic (millions of monthly uniques). 
• PHP Ecosystem: Main focus will be on Laravel, but also on legacy applications built with CakePHP or WordPress. Hands-on experience with open-source headless CMS platforms (WordPress, Strapi, or similar) is a plus. 
• Infrastructure Knowledge: Ability to set precise tasks for DevOps and verify the integrity of deployments, proxying, and firewalling (AWS is a plus). 
• Technical SEO (optional): Deep knowledge of how headless architectures impact crawlability, schema, and dynamic sitemaps. 

Why Join Kape? 

This is a rare opportunity to own the web platform for one of the biggest names in cybersecurity. You will have the budget and the mandate to move away from legacy debt and build a "Golden Path" for web development using the best of the JavaScript and open-source ecosystem—starting with a best-in-class headless CMS as the foundation.

Role Overview

We are seeking a Data Engineer to design, build, and maintain the pipelines and data platforms that power company's next-generation maritime applications. You will work closely with BI Developers, Data Architects, and Product teams to ensure data is collected, transformed, and delivered in a secure, scalable, and efficient manner using Microsoft and Azure technologies. 

Key Responsibilities

• • Design, develop, and maintain data pipelines and ETL/ELT processes using Azure Data Factory, Synapse Pipelines, or Databricks.

  • Build and optimize data lake and data warehouse architectures on the Microsoft Azure platform.

  • Ensure data quality, reliability, and consistency across all systems through validation, monitoring, and governance practices.

  • Collaborate with BI Developers and Analysts to deliver high-performance data models for reporting and analytics.

  • Work with application and integration teams to ingest data from ERP, IoT, APIs, and external sources into the Azure Data Platform.

  • Implement data security and compliance controls, including identity, access management, and data masking, aligned with maritime regulations.

  • Optimize pipeline performance and manage cost-efficiency across Azure resources.

  • Contribute to the automation of deployments using CI/CD, version control, and Infrastructure-as-Code (IaC).

  • Stay updated on Microsoft Azure data ecosystem advancements and propose improvements to company's data architecture.

Skills and Qualifications