WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

The Technical Consultant (TC) is a key role within our Global Services organization, responsible for delivering high-quality technical solutions to our clients and partners while ensuring outstanding customer satisfaction.  
This role is based in Belgium and works closely with local and international stakeholders. 
Internally, the TC collaborates on solution design to ensure efficiency, adherence to best practices, and the future-proof use of Zeta’s products. 
The TC owns solution delivery end-to-end, including configuration, quality assurance testing, and technical consultation, working closely with clients and partners to ensure successful UAT and project go-live. 
To be successful in this role, you will be customer-focused, technically adept, and committed to continuous improvement. You will demonstrate strong problem-solving skills, attention to detail, and an autonomous mindset, while remaining flexible and collaborative in a dynamic, project-based environment.

What You'll Do 

• Understand customer business and technical requirements and deliver comprehensive, scalable solutions 

• Lead or contribute to consultative engagements addressing technical and business challenges related to digital marketing initiatives 

• Participate in design workshops and business requirements definition, through to solution sign-off 

• Provide expert input into solution design, identifying delivery impacts and recommending improvements for scalability and long-term support 

• Act as the product expert, understanding capabilities and limitations, and ensuring solutions follow technical best practices 

• Deliver technical consultation, solution configuration, quality assurance testing, and ongoing client/partner support 

• Configure, build, and set up the Zeta platform 

• Interact with both technical and non-technical stakeholders, providing guidance, troubleshooting, and project support 

• Contribute to the creation, management, and presentation of actionable BRDs/SSDs (Blueprints) that align customer business needs with Zeta solutions 

• Work autonomously on smaller or well-defined projects, while collaborating closely with Project Managers, Solution Architects, and other technical experts on larger or more complex engagements 

• Lead internal knowledge-sharing initiatives to support the growth and success of Zeta 

• Identify project risks and issues, proposing alternatives and mitigation strategies 

• Manage multiple concurrent engagements while collaborating with cross-functional team members 

• Deliver new implementations, migrations, and enhancement projects 

• Support Account Executives and Go-To-Market teams by validating solutions and contributing to effort estimations 

• Continuously research emerging technologies, market solutions, and industry trends to stay up to date and bring relevant insights into solution design when needed 

• Be onsite with the client in Brussels up to two days per week to support discovery, delivery, and stakeholder alignment 

• Travel to client or partner sites for onsite discovery and solution presentations as required 

What We’re Looking For 
 

• University degree (Business, Computer Information Systems, or similar degree preferred) or equivalent experience with demonstrated proficiency 

• 3+ years of experience in a technical role 

• Native French speaker with professional proficiency in English; knowledge of Dutch is a strong plus. 

• Based in Belgium and eligible to work in Belgium. 

• Strong presentation and verbal communication skills with technical, non-technical, end-user, and executive audiences 

• Experience developing SQL using RDBMS platforms such as MySQL, Oracle, or MS SQL Server 

• Hands-on experience with HTML, CSS, and JavaScript 

• Familiarity with SOAP and REST APIs, XML/XSL, and integration techniques 

• Ability to collaborate effectively with local and remote teams across multiple time zones 

• Demonstrated ability to work autonomously, take ownership of technical topics, and adapt quickly to different ways of working depending on project size and complexity 

• Experience in the digital marketing and/or loyalty industries is strongly preferred 

BENEFITS & PERKS

-mobile phone subscription, meal vouchers, pension plan 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

#LI-NP1

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – CDT-0011

Role Background

Cyber Digital Transformation Division (CDT) drives the end-to-end transformation of NATO’s Military and Non-Military Instruments of Power, enabled by digital technologies, to enhance the Alliance’s ability to execute its core tasks in a Multi-Domain Operations (MDO)

environment. In particular, increase Alliance Digital Interoperability, support the modernisation of NATO’s Standardization processes, and enable the adoption of data exploitation capabilities and AI.

The contractor shall support NATO’s digital transformation by developing and advancing communications and networking standards that enable persistent, secure, and policy- compliant consultation, command, and control networks in support of Multi-Domain Operations (MDO).

We are looking for a well-rounded professional with excellent technical and communication skills as well as experience in the military domain. NATO knowledge would constitute an asset.

Role Duties and Responsibilities

• The contractor shall engage with relevant stakeholders, including Capability Teams (e.g. Beyond Line of Sight (BLoS), SATCOM, Cellular Communications for Defence), Chairpersons, national subject matter experts, NCIA representatives, and standards custodians, to elicit, analyse, and validate requirements related to communications and networking standards. This includes translating complex CIS technical specifications and operational needs into clear, actionable, and testable requirements.
• The contractor shall contribute to the design, development, and maintenance of NATO Standardization Documents related to communications and networking, including STANAGs, Allied Communications Publications (AComP), and Standards Related Documents (SRD). This includes supportin The contractor shall define and document conformance criteria for NATO communications systems, with a particular focus on Beyond Line of Sight (BLoS) specifications. This includes identifying measurable technical criteria that support interoperability and enable system integration early in the development lifecycle.
• The contractor shall support the development of application layer and routing protocols enabling integration of HF and other BLoS communications systems with IP-based networks. This includes working closely with Capability Teams and standards custodians to define interoperable and scalable connectivity solutions.
• The contractor shall support interoperability across NATO CIS systems by ensuring that developed standards and specifications enable effective integration across communication domains, including BLoS, LoS, SATCOM, and cellular systems.
• The contractor shall support governance and coordination activities across Capability Teams, NCIA, and standard custodians, ensuring alignment, consistency, and progress of communications standardization efforts. This includes supporting Chairpersons and contributing to structured standardization processes.
• The contractor shall prepare and deliver briefings, technical presentations, and reports to NATO committees, Capability Teams, and working groups, clearly communicating progress, technical solutions, and recommendations.

Essential Skills, Experience and Certifications

• The candidate must possess a university degree in a relevant CIS field such as systems science, or an equivalent technical qualification.
• The candidate must have at least five (5) years of experience working with NATO CIS technical specifications, including demonstrated knowledge of their application in operational environments.
• The candidate must demonstrate strong project management skills.
• The candidate must demonstrate strong communication and interpersonal skills.
• The candidate must demonstrate the ability to analyse complex technical specifications and translate them into clear, actionable requirements or technical guidance.
• Analytical thinking (ability to perform complex analyses and develop structured solutions), clarity and accuracy (ability to produce high-quality, error-free work),
• Conceptual thinking (ability to apply and adapt learned concepts),
• Customer-service orientation (taking ownership of issues and ensuring resolution), initiative (ability to act decisively in a time-sensitive and fast-paced environment), organisational awareness.

Education

• The candidate must possess a university degree in a relevant CIS field such as systems science, or an equivalent technical qualification.

Desirable

• Knowledge of the NATO Digital Policy Committee (DPC) and its substructure is desirable.
• Knowledge of NATO standardization artefacts, including STANAGs, Allied Communications Publications (AComP), and Standards Related Documents (SRD).
• Professional certifications in areas such as ITIL, PRINCE2, PMP, or CIS governance are desirable.

Working Location

• Brussels, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

About The Team

The Voyager team in Anduril Industries is an engineering and design division with a vast experience in developing innovative computing and communications solutions for the network edge. The team specializes in integrating enterprise networking capabilities from global IT leaders with purpose-built hardware and software platforms designed to meet market demands for the most stringent of environmental requirements.

As the Director of Growth you will report to the Head of Growth for Anduril Mission Systems Division. Your role is cross-cutting. You’ll work across programs, engineering, growth, manufacturing, software, finance, external partners, and customers to develop and execute BL growth strategy for Imaging. You will be responsible for developing, mentoring, and building the growth team in the EMEA region and in collaboration with Division and BL leadership the accounts, and mission operations teams.

Key Responsibilities

• Use your personal network to lead sales campaigns supporting a diverse set of products
• Assist customers in meeting their requirements and addressing gaps by facilitating the delivery of new capabilities, products, and technologies that are available or could be developed by this team
• Develop and maintain close working relationships with internal Anduril stakeholders including business line and division leadership, growth teams, program and engineering teams, and corporate functions to identify and shape new business opportunities, communicate and resolve program issues, and provide strategic direction to execution teams.
• Identify, onboard, and manage strategic partners that are vital to growth strategy and program execution.
• Deliver on financial performance metrics and build strategic market growth initiatives.
• Build, mentor, and lead the Growth team in business development, account management, and mission operations functions.
• Provide guidance and support to leadership by crafting long-term growth and product strategies for the program

Account Management Activities

• Defines, outlines and documents customer technical. programmatic, operational and deployment requirements
• Develops and maintains business relationships between new and existing customers
• Uses Salesforce to update accounts, initial pricing, P.O.C. and expected close dates on leads and projects
• Works with Sales Engineering team refine customer solutions
• Performs live and static demonstrations of equipment on-site or over video teleconferencing
• Advises customers on emerging technology advancements
• Coordinates with wider team where relevant to provide customer training and support
• Works with Business Development team to appropriately channel customer inquiries
• Maintains and tracks potential revenue opportunities
• Performs other related duties as assigned by management.

Business Development Activities

• Plans, develops and executes business development activities in order to achieve short and long-term revenue and profitability goals.
• Identifies key growth areas and develops new business aligned with the company's growth strategy and campaigns.
• Maintains a deep understanding of business, positioning, market focus and solutions.
• Develops an understanding of the marketplace and competitor offerings.
• Builds, develops, and manages trusted relationships with key agency decision-makers and executives.
• Creates and delivers effective client presentations and proposals that address the specific needs of a client.
• Maintains a business development pipeline of new and potential clients.
• Works within Salesforce to track all customer activities.
• Understands company's product solutions capabilities and be able to effectively communicate them to customers.
• Works with the sales engineering team to refine customer solutions.
• Aids in identifying contract vehicles, teaming agreements and proposal development.
• Strong business acumen and a command of the capture management process.
• Works with CRO to develop pricing strategy.
• Develops and manages BD annual budget.
• Performs other related duties as assigned by management.

Required Qualifications

• Must be a proven business development leader who has pursued and won complex sales campaigns
• Desire to work in a fast-paced, highly entrepreneurial, and creative environment with strong management skills and a high level of emotional intelligence
• A builder and an owner: someone who is willing to put in the work across all aspects of the business, effectively prioritize actions, and own the outcomes.
• 7-10 years of experience in technical sales

• Develop and grow Rubrik partners to increase pipeline and revenue contribution 
• Create new avenues of growth by identifying new partners to onboard, build a business plan and drive engagement
• Gain access to the partner customer base (existing to the partner, new logo to Rubrik), to drive new sales campaigns with marketing
• Enable and improve the partner’s deployment skills to install and run Rubrik at a high customer satisfaction level and add Rubrik to existing partner solutions
• Working closely with our distributors to gain support and scale across the region
• Amplify Rubrik’s success by leveraging the Technology Alliances (eg. MSFT, AWS, NetApp, Nutanix)
• Partner enablement through sales a technical function to increase the Rubrik health of the partner and support PG activities
• Create and execute against joint marketing plans and campaigns with Rubrik and the managed partners
• Build strong relationships across your key partner stakeholders to strengthen the partnership.
• Report channel metrics and progress to regional channel and sales leadership

• Hard working, self-driven and highly motivated individual with great team spirit
• Strong knowledge about the Data Management / Data Protection / Storage and Security market.
• Great relation and reputation with key partners in assigned region
• Able to present in front of bigger audience and hosting events with and for partners and end-customers
• Able to identify and initiate deals with partners, work on deals and close them with a partner in close sync with Rubrik Account Teams
• Experience within the channel model and managing new and existing partners
• Have passion and vision for the role.
• Conscientious and structured approach to projects, methodical.

• Ideally have experience working in a partnership’s role at a vendor
• Used to quarterly and yearly planning of sales activities
• Has experience in creating and executing against marketing and sales plans
• Has a metric driven approach and understands what success looks like
• Familiar with a deal sales cycle, how to create new opportunities and close
• Able to do identification, acquisition and development of new partners
• Strong presenter on reseller and end-customer events
• Worked in teams and is used to work as a team player with all other functions
• Sold competitive solutions and has an extensive experience in data protection and security.

About The Team

Rubrik’s Sales organization is a united group of elite cross-functional sales professionals that help companies & government entities achieve resilience against cyberattacks, malicious insiders, and operational disruptions. We offer continuous professional growth and opportunity  through our world-class sales enablement program. Our One Rubrik selling approach provides all the resources you need to exceed your goals, maximize your earnings potential, and take your career to the next level. All this while doing something truly purposeful, protecting the world's data.

🐶 Over Butternut Box

Onze missie is om gezondheid en geluk te brengen aan honden en baasjes over de hele wereld. Bij Butternut Box geloven we dat honden het beste verdienen. Daarom maken wij vers, lekker en gezond hondenvoer.

Butternut Box is een nieuw soort hondenvoer: vers. De ingrediënten zijn van hoge kwaliteit, langzaam gegaard zodat zoveel mogelijk vitaminen behouden blijven, en er zitten geen onnodige toevoegingen in. Ook voor de baasjes is het handig: je bestelt onze box online en het verse voer wordt in perfecte porties thuisbezorgd.

We zijn een snelgroeiend bedrijf dat in het Verenigd Koninkrijk is begonnen en sinds 2022 ook in Nederland actief is. Onze Nederlandse vestiging bevindt zich op de Weteringschans in Amsterdam, direct boven de metro-ingang van de Vijzelgracht. Hier werken we met ongeveer 23 Butternutters, en natuurlijk heel veel vrolijke kantoorhonden. 🐾

Als B Corp-gecertificeerd bedrijf kun je er zeker van zijn dat je deel uitmaakt van een duurzame organisatie die zorg draagt voor onze mensen, ons product en de planeet.

📣  Over de rol

We zoeken een Customer Love medewerker met uitstekende communicatieve vaardigheden die al onze baasjes (& honden!) een blij gevoel kan bezorgen.

Deze functie is beschikbaar voor 39 uur (1 FTE). Je werkt hybride: minimaal 1 dag per week op kantoor in Amsterdam (op de woensdag). Je mag je hond uiteraard meenemen!

Praktisch:

• Werkdagen: 5 dagen in de week tussen maandag en zaterdag, incl. feestdagen. De zaterdagen en feestdagen zijn op rotatiebasis.
• Ons Customer Love team is momenteel bereikbaar van 9:00–17:30 (ma–za). Dit kan in de toekomst uitgebreid worden naar zondag of avonden – we hopen op je flexibiliteit.

📆 Een paar van je dagelijkse activiteiten: 

• Je bent het gezicht en de stem van Butternut Box voor onze klanten
• Je verrast honden & baasjes met kleine attenties om hun dag extra leuk te maken
• Je helpt klanten via telefoon, e-mail, WhatsApp, live chat en sociale media
• Je beantwoordt een divers scala aan vragen, problemen en feedback
• Je deelt klantinzichten met de rest van het team om onze service te verbeteren
• Je draagt bij aan onze warme, open en gezellige Butternut cultuur
• We willen altijd voor onze klanten klaarstaan en dat lukt ons ook met een 4.8 score op Trustpilot met meer dan 17.500 reviews. Wij zoeken iemand met een echte passie om honden en hondenbaasjes te helpen, om ze zo nog gelukkiger en gezonder te maken!

👋  Over jou 

• Je spreekt en schrijft vloeiend Nederlands & Engels
• Bonuspunten als je ook Frans spreekt
• Je bent klantgericht en haalt energie uit het helpen van mensen
• Je kunt zelfstandig werken, maar vindt teamverband ook fijn
• Je hebt oog voor detail en kunt meerdere taken tegelijk oppakken
• Je staat open voor feedback en wilt jezelf ontwikkelen
• Je bent beschikbaar om te werken op zaterdagen (bijv. van dinsdag-zaterdag of woensdag-zaterdag)
• Je bent in de gelegenheid om een paar keer per jaar naar Engeland te reizen voor 2-3 dagen, voor training met het internationale klantenservice team
• En natuurlijk: je bent gek op honden! 🐶

 🙌 Wat bieden wij?

• 💰 Salaris: €34.000 bruto per jaar (obv fulltime 39 uur, incl. 8% vakantiegeld)
• 🏖️ 25 vakantiedagen + 1 extra dag per jaar dienstverband
• 🐾 5 extra 'paws' dagen voor welzijn of persoonlijke ontwikkeling
• 📚 €500 jaarlijks leer- & ontwikkelbudget
• 💼 Pensioenregeling via ASR Doenpensioen (3,5% werkgever / 3,5% werknemer)
• 🚆 Reiskostenvergoeding (NS Business Card of km-vergoeding, max €350 per maand)
• 🏡 Hybride werken – woensdagen op kantoor #LI-hybrid
• 🌍 Remote-First periodes (augustus & kerstperiode)
• 🍽️ Wekelijkse gratis lunch op kantoor in Amsterdam
• 🚲 Lease a Bike regeling met werkgeversbijdrage
• 💪 ClassPass met werkgeversbijdrage
• 👶 Uitgebreid ouderschapsverlof
• 🌟 Betaalde sabbaticals vanaf 5 jaar dienstverband
• 🐕 Mogelijkheid om vrijwilligerswerk te doen tijdens werkuren
• 🦴 Korting op Butternut Box voor je eigen hond (of die van vrienden/familie)
• 🎉 Veel teamactiviteiten
• 🌱 Werken bij een B Corp en écht impact maken

📢 Ons sollicitatieproces

1️⃣ Eerste videocall (30 min) met onze recruiter

2️⃣ Take-home opdracht om je skills te laten zien

3️⃣ Online technisch interview met de Hiring Manager (Team Lead Customer Love) + een Senior

4️⃣ Face-to-face interview op ons kantoor in Amsterdam met het lokale team (culture & values fit)

❗ Een paar dingen die je moet weten

We geloven in gelijke kansen en bouwen aan een divers team met inclusiviteit als prioriteit. Iedereen is welkom om te solliciteren, ongeacht achtergrond, gender of ervaring.

We nemen onze verantwoordelijkheid als B Corp serieus – voor onze klanten, onze medewerkers en de planeet. We zijn niet perfect, maar doen elke dag ons best om positieve impact te maken.

📩 Klaar om samen met ons nog meer honden en baasjes blij te maken? Solliciteer nu en sluit je aan bij onze pack! 🚀🐾

Keywords: klantenservice medewerker, customer support, customer service, customer love

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Tomorrowland, Shurgard, Smartphoto, Neuhaus, RSCA in Belgium, or Meta, Uber, H&M, and Microsoft worldwide - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Belgian Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative Belgian and international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with a great deal of autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team in Brussels. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience to our Belgian, fast-growth merchants, most of them with international ambitions, finding new opportunities, and driving mutual success for Adyen and our customers.

Account Manager

As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products. Self-motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role.

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you’ll get excited by working on a portfolio of merchants across a variety of verticals. 

You’ll work alongside a group of talented and driven Account Managers, in Belgium and abroad. Together, you’ll focus on efficiency and proactivity whilst developing customer relationships and driving commercial growth for your accounts.

What You’ll Do:

• Relationship management: Responsible for onboarding and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
• Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets. 
• Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
• Technical Affinity: Analytical and data-driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of payments.
• Collaboration: As an Account Manager, you will work closely with other Account Managers; collaborating on many different accounts across a wide range of industries.
• Help building the team: Adyen is growing, optimising processes and growing the portfolio in a scalable way, is a team effort. 

Who You Are:

• Enjoy engaging others and developing strong working relationships internally and externally with customers.
• You're a natural-born networker and self-starter, and your communication skills make it easy for you to organize and lead customer meetings in person, over the phone, or online.
• Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
• Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
• Strong time management skills and constantly looking for ways to work efficiently

Additional Requirements:

• You have work experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
• This role is based out of our Brussels office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
• You have full professional written and verbal proficiency in Dutch, French and English.
• Some domestic and international travel is required.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. 

This role is based out of our Brussels office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Join Collibra's AI Governance team

As our Product Manager for AI Governance, you will help shape how enterprises govern AI agents and agentic systems, one of the most consequential and genuinely unsolved problems in enterprise software today. You will work closely with peer product managers, engineering, design, and research teams at Collibra, and report directly to the Senior Director, Product Management, AI Governance.

This role sits at the intersection of AI, compliance, and risk. There is no established playbook here and that is precisely the point. We are looking for someone who finds that energising, who will dig into a problem on their own initiative, form a strong perspective, and bring enough clarity for the team to build with conviction. Our team lives by Collibra's value of "open, direct, and kind" ; it shapes how we support each other, make thoughtful choices, and care for our customers.

This is a hybrid role based in our Brussels office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Product Managers at Collibra are responsible for

• Shaping the problem before the solution researching customer needs, market signals, and the evolving agentic AI landscape to develop well-informed, clearly articulated pitches that the team can act on
• Bringing clarity to complexity, translating the nuances of AI governance (think: agentic systems, runtime controls, compliance frameworks like the EU AI Act or standards like AIUC-1) into product thinking that engineers, designers, and go-to-market teams can all work from
• Prototyping and validating on your own initiative, getting hands-on to test ideas early, whether that means building a rough prototype, running a customer session, or stress-testing an assumption before it becomes a commitment
• Owning outcomes end to end from the first spark of an idea through to delivery and adoption, staying close to what ships and honest about what it achieves
• Collaborating with marketing, sales, customer success and professional services to ensure the product lands well and creates shared value

You have

• Experience co-creating with an engineering team. We care far more about the quality of your thinking than the number of years on your CV. 
• Hands-on experience exploring or building with AI tools. You have formed your own views through doing, not just reading about it
• Familiarity with compliance, risk, data governance, or security.
• Awareness of what it takes to work effectively in environments where the problem is still being defined. You find ways for making meaningful progress anyway
• Experience in product management for B2B software is a plus
• A bachelor's degree or equivalent work experience

You are

• Self sufficient and driven by curiosity you map your own path to a goal, know when to ask for support, and do not need someone to structure your days for you
• Research-oriented and hands-on. You read widely, prototype freely, and genuinely enjoy the process of figuring something out from scratch.
• A clear and honest communicator, you write and speak with precision, especially when things are complex or uncertain, and you bring people with you rather than leaving them behind
• Thoughtful in the face of ambiguity, you generate clarity where there is none, and make considered choices without waiting for perfect information
• Resilient and adaptable, this space will surprise you regularly; you treat that as part of the job, not an obstacle to it

Measures of success are

• Within your first month, you will:
• Develop a working understanding of Collibra's AI Governance product and the agentic AI landscape
• Meet key stakeholders across product, engineering, and go-to-market
• Begin forming your own perspective on where the most interesting problems are
• Within your third month, you will:
• Have shaped and delivered at least one well-defined problem pitch with the team
• Have engaged directly with customers or prospects on their governance needs
• Be contributing on your own initiative to a defined area of the product
• Within your sixth month, you will:
• Own a meaningful piece of the product strategy and be able to articulate and advocate for it
• Have shipped something, learned from it, and already be thinking about what comes next
• Be a trusted voice on AI governance internally and in front of customers

About the Role: 

Veeam, following its acquisition of Securiti AI - the leader in AI-powered data security posture management (DSPM) - is seeking experienced Sales Specialists to drive growth in this innovative business. 

In this role, you will focus exclusively on Securiti AI solutions, working closely with Veeam account executives to cross-sell into Veeam’s customer base, win new business, and expand existing Securiti AI accounts. You’ll have a shared territory with multiple AEs, strong earning potential, and support from a dedicated Securiti AI solution engineer for technical engagements. You’ll also benefit from Veeam’s robust go-to-market resources to ensure customer success. 

What You’ll Do: 

• Develop and execute a territory plan to drive repeatable revenue within assigned accounts
• Collaborate with account executives to identify and maximize cross-sell opportunities for Securiti AI solutions
• Lead the entire sales process, serving as a trusted advisor, and presenting compelling business cases to customers
• Manage a pipeline of high-value opportunities, ensuring accurate forecasting and CRM discipline
• Expand relationships with key channel partners and resellers to accelerate deal flow and market reach

What You’ll Bring: 

• Proven success closing complex enterprise software deals, with 10-15+ years in security software sales
• Extensive experience managing multithreaded sales cycles involving multiple stakeholders
• Strong existing relationships with C-suite executives and channel partners in large enterprises
• Deep understanding of enterprise software sales, particularly in data security, management, or cybersecurity
• Reputation for integrity, honesty, and building long-term customer relationships

What You’ll Get: 

Veeam offers benefits that support your whole self: 

• 26 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Supplemental pension plan with employer contribution, including life and disability coverage
• Hospitalization insurance with global coverage and family add-on option
• Annual eco vouchers, prorated for new joiners
• Monthly home office allowance for remote work support
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of Belgium, Veeam reserves the right to decline the application for this position.

#LI-DF1 #LI-REMOTE

ABOUT OGILVY SOCIAL.LAB

Ogilvy Social.Lab (OSL) is a full-service advertising agency headquartered in Brussels’ WPP Campus. As part of the international Ogilvy network, our operations span four continents with over 15 nationalities on the 130-strong team working in our offices – our mindset is borderless.

We proudly collaborate with prominent international and regional clients, including Absolut, Mondelez, Ford, IKEA, Vans, EU and Belgian institutions, fuelling their success internationally.

Entrepreneurship pulses through our veins, embodying our name with a "lab” mentality. We constantly innovate and experiment, staying in sync with the ever-evolving digital media landscape we specialize in.

ROLE

As Social Intelligence Team Lead, you are responsible for the day to day running of the social intelligence capability - overseeing a team of analysts while ensuring the consistent delivery of high-quality, insight-driven work across all projects. You will collaborate closely with the Strategy Operations Manager and Strategy Partner: Social & Intelligence.

You balance team leadership with hands-on expertise, contributing directly to key projects while elevating the standard of work across the team. You play a central role in shaping how social and digital intelligence informs strategy, creativity, and business decisions for major global brands.

You also oversee the effective use and evolution of the team’s worldclass intelligence toolstack, ensuring smooth operations and strong partnerships with platform providers.

This role is suited to someone who combines strong analytical thinking with a passion for developing people, improving ways of working, and driving excellence in output.

RESPONSIBILITIES

Team Leadership & Development

• Manage, mentor, and develop a team of social intelligence analysts
• Set clear expectations, workflows, and priorities across projects
• Provide regular feedback and coaching to support individual growth
• Support a collaborative, curious, and high-performing team culture

Quality & Delivery

• Ensure consistent quality across all social intelligence outputs
• Review and refine key deliverables to maintain high standards
• Lead the delivery of complex or high-impact projects when needed
• Translate data into clear, actionable insights and compelling narratives

Intelligence & Strategy

• Design and implement social and digital intelligence approaches tailored to client needs
• Analyse data from a range of tools (e.g., social listening, audience, search, and competitive platforms)
• Support strategic planning with insight-led recommendations
• Represent the intelligence function in client meetings, workshops, and pitches

Tooling & Operations

• Oversee the team’s intelligence toolstack and ensure effective usage
• Act as a point of contact for platform partners
• Support troubleshooting and resolve data or tooling issues
• Identify opportunities to improve efficiency, workflows, and capabilities

Growth & Innovation

• Contribute to new business development, including scoping and proposals
• Identify opportunities to enhance methodologies, products, or services
• Stay ahead of industry trends and bring new thinking into the team

PROFILE

• 6-10+ years of experience in digital, social intelligence, or search data analytics, insights, or strategy roles.
• Proven experience managing or mentoring analysts or small teams
• Strong ability to set standards, review work, and ensure quality at scale
• Experience owning workflows, processes, or capability areas
• Comfortable balancing hands-on delivery with team leadership responsibilities
• Deep understanding of both qualitative and quantitative research methodologies.
• Proven track record in designing and implementing digital/social intelligence approaches.
• Advanced proficiency in intelligence and monitoring platforms.
• Expert knowledge of the social media landscape, internet culture, and platform-specific trends.
• Proven ability to transform complex datasets into meaningful, strategic insights.
• Excellent reporting and storytelling skills-visually and verbally.
• Strong interpersonal and client communication skills; confident in presenting to senior stakeholders.
• Passion for innovation, digital trends, and continuous improvement.
• Proactive, collaborative, and comfortable working in an integrated team environment.

Must-Haves

• Experience leading or coaching others in social intelligence or analytics roles
• Demonstrated ability to deliver high-quality work while managing multiple projects/people
• Strong problem-solving skills across both insight generation and tooling/platform challenges
• Experience conducting always-on social listening and campaign-based insights generation.
• Strong cultural trend tracking capabilities for real-time and strategic planning use.
• Solid understanding of performance metrics across both paid and organic social.
• Ability to conceptualize and implement custom methodologies.
• Advanced reporting and data visualization skills.

Nice-to-Haves

• Experience with dashboarding, data collection automation, and advanced data visualization tools.
• Knowledge of broader customer and user research methodologies
  
  

OFFER

• Full-time opportunity in an ever-growing, trendsetting advertising agency based in the WPP Campus. On-site is preferred, but we are open to remote candidates who can work on CET on a case by case basis.
• Work alongside a team of diverse and people-focused individuals, on impactful projects and with an array of local, regional, and global clients.
• We are committed to keeping our environmental footprint low and ensuring that our work is ethical.
• We thrive on transparency - our words and promises produce actions.
• Attractive package and benefits
• Strong flexibility plan
• Continuous training opportunities
• As an Ogilvy Social.Lab employee, you will be provided with continuous opportunities to grow through training and career conversations while doing strong work that works.

ABOUT OGILVY SOCIAL.LAB

Ogilvy Social.Lab (OSL) is a full-service advertising agency headquartered in Brussels’ WPP Campus. As part of the international Ogilvy network, our operations span four continents with over 15 nationalities on the 130-strong team working in our offices – our mindset is borderless.

We proudly collaborate with prominent international and regional clients, including Absolut, Mondelez, Ford, IKEA, Vans, EU and Belgian institutions, fuelling their success internationally.

Entrepreneurship pulses through our veins, embodying our name with a "lab” mentality. We constantly innovate and experiment, staying in sync with the ever-evolving digital media landscape we specialize in.

ROLE

As Social Intelligence Team Lead, you are responsible for the day to day running of the social intelligence capability - overseeing a team of analysts while ensuring the consistent delivery of high-quality, insight-driven work across all projects. You will collaborate closely with the Strategy Operations Manager and Strategy Partner: Social & Intelligence.

You balance team leadership with hands-on expertise, contributing directly to key projects while elevating the standard of work across the team. You play a central role in shaping how social and digital intelligence informs strategy, creativity, and business decisions for major global brands.

You also oversee the effective use and evolution of the team’s worldclass intelligence toolstack, ensuring smooth operations and strong partnerships with platform providers.

This role is suited to someone who combines strong analytical thinking with a passion for developing people, improving ways of working, and driving excellence in output.

RESPONSIBILITIES

Team Leadership & Development

• Manage, mentor, and develop a team of social intelligence analysts
• Set clear expectations, workflows, and priorities across projects
• Provide regular feedback and coaching to support individual growth
• Support a collaborative, curious, and high-performing team culture

Quality & Delivery

• Ensure consistent quality across all social intelligence outputs
• Review and refine key deliverables to maintain high standards
• Lead the delivery of complex or high-impact projects when needed
• Translate data into clear, actionable insights and compelling narratives

Intelligence & Strategy

• Design and implement social and digital intelligence approaches tailored to client needs
• Analyse data from a range of tools (e.g., social listening, audience, search, and competitive platforms)
• Support strategic planning with insight-led recommendations
• Represent the intelligence function in client meetings, workshops, and pitches

Tooling & Operations

• Oversee the team’s intelligence toolstack and ensure effective usage
• Act as a point of contact for platform partners
• Support troubleshooting and resolve data or tooling issues
• Identify opportunities to improve efficiency, workflows, and capabilities

Growth & Innovation

• Contribute to new business development, including scoping and proposals
• Identify opportunities to enhance methodologies, products, or services
• Stay ahead of industry trends and bring new thinking into the team

PROFILE

• 6-10+ years of experience in digital, social intelligence, or search data analytics, insights, or strategy roles.
• Proven experience managing or mentoring analysts or small teams
• Strong ability to set standards, review work, and ensure quality at scale
• Experience owning workflows, processes, or capability areas
• Comfortable balancing hands-on delivery with team leadership responsibilities
• Deep understanding of both qualitative and quantitative research methodologies.
• Proven track record in designing and implementing digital/social intelligence approaches.
• Advanced proficiency in intelligence and monitoring platforms.
• Expert knowledge of the social media landscape, internet culture, and platform-specific trends.
• Proven ability to transform complex datasets into meaningful, strategic insights.
• Excellent reporting and storytelling skills-visually and verbally.
• Strong interpersonal and client communication skills; confident in presenting to senior stakeholders.
• Passion for innovation, digital trends, and continuous improvement.
• Proactive, collaborative, and comfortable working in an integrated team environment.

Must-Haves

• Experience leading or coaching others in social intelligence or analytics roles
• Demonstrated ability to deliver high-quality work while managing multiple projects/people
• Strong problem-solving skills across both insight generation and tooling/platform challenges
• Experience conducting always-on social listening and campaign-based insights generation.
• Strong cultural trend tracking capabilities for real-time and strategic planning use.
• Solid understanding of performance metrics across both paid and organic social.
• Ability to conceptualize and implement custom methodologies.
• Advanced reporting and data visualization skills.

Nice-to-Haves

• Experience with dashboarding, data collection automation, and advanced data visualization tools.
• Knowledge of broader customer and user research methodologies
  
  

OFFER

• Full-time opportunity in an ever-growing, trendsetting advertising agency based in the WPP Campus. On-site is preferred, but we are open to remote candidates who can work on CET on a case by case basis.
• Work alongside a team of diverse and people-focused individuals, on impactful projects and with an array of local, regional, and global clients.
• We are committed to keeping our environmental footprint low and ensuring that our work is ethical.
• We thrive on transparency - our words and promises produce actions.
• Attractive package and benefits
• Strong flexibility plan
• Continuous training opportunities
• As an Ogilvy Social.Lab employee, you will be provided with continuous opportunities to grow through training and career conversations while doing strong work that works.

🌍 About this Role

Do you live in London and want to use your language skills (Dutch and French) for one of the fastest-growing dog food brands in Europe? We are looking for a Dutch, French, and English-speaking Customer Love Member with excellent communication skills who can bring joy to all our pet parents (& dogs!) in Belgium and the Netherlands.

You will be part of the Benelux Customer Love team, where most team members are based in the Amsterdam area. The application process will be conducted in a mix of Dutch, French, and English.

🐶 About Butternut Box

Our mission is to bring health and happiness to dogs and their humans all over the world. At Butternut Box, we believe dogs deserve the best. That’s why we make fresh, delicious, and healthy dog food. Our ingredients are high quality, gently cooked to lock in vitamins, with no nasties added. It’s convenient for owners too: you order your box online and the fresh food is delivered to your door in perfect portions.

We are a fast-growing B Corp certified company that started in the UK and has been active in the Netherlands and Belgium since 2022. As a B Corp, you can be sure you are part of a sustainable organisation that cares for our people, our product, and the planet.

📆 Your Daily Activities

• You are the face and voice of Butternut Box for our customers.

• You surprise dogs & owners with small gestures to brighten their day.

• You support customers via phone, email, live chat, and social media.

• You handle a wide range of questions, issues, and feedback.

• You share customer insights with the team to improve our service.

• You contribute to our warm, open, and fun Butternut culture.

Practicalities:

• Working days: 5 days a week between Monday and Saturday, including bank holidays. Saturdays and bank holidays are on a rotational basis.

• Our Customer Love team is currently available from 9:00–17:30 (Mon–Sat). This may expand to Sundays or evenings in the future – we hope for your flexibility.

• You will work hybrid: at least 1 day per week (Wednesdays) at our office in London. You are, of course, welcome to bring your dog!

👋 About You

• You speak and write fluently in Dutch, French & English.

• You are customer-centric and energized by helping people.

• You can work independently but also enjoy being part of a team.

• You have a great eye for detail and can multitask effectively.

• You are able to travel to Amsterdam a few times a year to work with the local team.

• You are based in the London area and possess a valid UK Right to Work.

• And of course: you are obsessed with dogs! 🐶

🙌 What do we offer?

• 25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service

• £500 personal learning & development budget

• Butternut Box employee discount

• Subsidised Private Medical Insurance with Vitality

• Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave)

• Cycle to work scheme

• Flexible working with hybrid remote working

• Team socials, plus company-wide summer and winter parties

📢 Our Interview Process

The process will be conducted in a mix of Dutch, French, and English:

1. First video call (30 min) with our recruiter (Dutch)

2. Take-home task to showcase your skills (NL/FR).

3. Online technical interview with the Hiring Manager + a Senior team member.

4. Face-to-face interview at our London office.

❗ A few things you should know

We believe in equal opportunities and are building a diverse team with inclusivity as a priority. Everyone is welcome to apply, regardless of background, gender, or experience.

We take our responsibility as a B Corp seriously – for our customers, our employees, and the planet. We aren’t perfect, but we do our best every day to make a positive impact.

📩 Ready to help us make even more dogs and humans happy? Apply now!

🐶 Over Butternut Box

Onze missie is om gezondheid en geluk te brengen aan honden en baasjes over de hele wereld. Bij Butternut Box geloven we dat honden het beste verdienen. Daarom maken wij vers, lekker en gezond hondenvoer. De ingrediënten zijn van hoge kwaliteit, langzaam gegaard zodat zoveel mogelijk vitaminen behouden blijven, en er zitten geen onnodige toevoegingen in. Ook voor de baasjes is het handig: je bestelt onze box online en het verse voer wordt in perfecte porties thuisbezorgd.

We zijn een snelgroeiend bedrijf dat in het Verenigd Koninkrijk is begonnen en sinds 2022 ook in Nederland en België actief is. Als B Corp-gecertificeerd bedrijf kun je er zeker van zijn dat je deel uitmaakt van een duurzame organisatie die zorg draagt voor onze mensen, ons product en de planeet.

📣  Over de rol

We zoeken een Nederlands, Frans en Engels sprekende klantenservice medewerker met uitstekende communicatieve vaardigheden die al onze baasjes (& honden!) in België en Nederland een blij gevoel kan bezorgen. Je bent onderdeel van het Customer Love team Benelux, waarbinnen de meeste teamleden vanuit (omgeving) Amsterdam werken.

Deze functie is beschikbaarvoor 39 uur (1 FTE). Je werkt hybride: minimaal 1 dag per week (op de woensdag) op kantoor in hartje Amsterdam. Het kantoor is met het OV uitstekend te bereiken (Weteringschans 165C). Je mag je hond uiteraard meenemen! 

Praktisch:

• Werkdagen: 5 dagen in de week tussen maandag en zaterdag, incl. feestdagen. De zaterdagen en feestdagen zijn op rotatiebasis.
• Ons Customer Love team is momenteel bereikbaar van 9:00–17:30 (ma–za). Dit kan in de toekomst uitgebreid worden naar zondag of avonden – we hopen op je flexibiliteit.

📆 Een paar van je dagelijkse activiteiten: 

• Je bent het gezicht en de stem van Butternut Box voor onze klanten
• Je verrast honden & baasjes met kleine attenties om hun dag extra leuk te maken
• Je helpt klanten via telefoon, e-mail, live chat en sociale media
• Je beantwoordt een divers scala aan vragen, problemen en feedback
• Je deelt klantinzichten met de rest van het team om onze service te verbeteren
• Je draagt bij aan onze warme, open en gezellige Butternut cultuur
• We willen altijd voor onze klanten klaarstaan en dat lukt ons ook met een 4.8 score op Trustpilot met meer dan 17.500 reviews. Wij zoeken iemand met een echte passie om honden en hondenbaasjes te helpen, om ze zo nog gelukkiger en gezonder te maken!

👋  Over jou 

• Je spreekt en schrijft vloeiend Nederlands, Frans & Engels
• Je bent klantgericht en haalt energie uit het helpen van mensen
• Je kunt zelfstandig werken, maar vindt teamverband ook fijn
• Je hebt oog voor detail en kunt meerdere taken tegelijk oppakken
• Je staat open voor feedback en wilt jezelf ontwikkelen
• Je bent in de gelegenheid om een paar keer per jaar naar Engeland te reizen voor 2-3 dagen, voor training met het internationale klantenservice team
• En natuurlijk: je bent gek op honden! 🐶

 🙌 Wat bieden wij?

• 💰 Salaris: €34.000 bruto per jaar (obv fulltime 39 uur, incl. vakantiegeld)
• 🏖️ 25 vakantiedagen + 1 extra dag per jaar dienstverband
• 🐾 5 extra 'paws' dagen voor welzijn of persoonlijke ontwikkeling
• 📚 €500 jaarlijks leer- & ontwikkelbudget
• 💼 Pensioenregeling via ASR Doenpensioen (3,5% werkgever / 3,5% werknemer)
• 🚆 Reiskostenvergoeding (max €400 per maand)
• 🏡 Hybride werken #LI-hybrid
• 🌍 Remote-First periodes (pasen, augustus & kerstperiode) en werk trips naar Amsterdam en Londen
• 🍽️ Wekelijkse gratis lunch op kantoor in Amsterdam
• 🚲 Lease a Bike regeling met werkgeversbijdrage
• 👶 Uitgebreid ouderschapsverlof
• 🌟 Betaalde sabbaticals vanaf 5 jaar dienstverband
• 🐕 Mogelijkheid om vrijwilligerswerk te doen tijdens werkuren
• 🦴 Korting op Butternut Box voor je eigen hond (of die van vrienden/familie)
• 🎉 Veel teamactiviteiten
• 🌱 Werken bij een B Corp en écht impact maken

📢 Ons sollicitatieproces

1️⃣ Eerste videocall (30 min) met onze recruiter

2️⃣ Take-home opdracht om je skills te laten zien

3️⃣ Online technisch interview met de Hiring Manager (Team Lead Customer Love) + een Senior

4️⃣ Face-to-face interview op ons kantoor in Brussel of Amsterdam met het lokale team (culture & values fit)

❗ Een paar dingen die je moet weten

We geloven in gelijke kansen en bouwen aan een divers team met inclusiviteit als prioriteit. Iedereen is welkom om te solliciteren, ongeacht achtergrond, gender of ervaring.

We nemen onze verantwoordelijkheid als B Corp serieus – voor onze klanten, onze medewerkers en de planeet. We zijn niet perfect, maar doen elke dag ons best om positieve impact te maken.

📩 Klaar om samen met ons nog meer honden en baasjes blij te maken? Solliciteer nu en sluit je aan bij onze pack! 🚀🐾

Keywords: klantenservice medewerker, customer support, customer service, customer love

🐶 Over Butternut Box

Onze missie is om gezondheid en geluk te brengen aan honden en baasjes over de hele wereld. Bij Butternut Box geloven we dat honden het beste verdienen. Daarom maken wij vers, lekker en gezond hondenvoer. De ingrediënten zijn van hoge kwaliteit, langzaam gegaard zodat zoveel mogelijk vitaminen behouden blijven, en er zitten geen onnodige toevoegingen in. Ook voor de baasjes is het handig: je bestelt onze box online en het verse voer wordt in perfecte porties thuisbezorgd.

We zijn een snelgroeiend bedrijf dat in het Verenigd Koninkrijk is begonnen en sinds 2022 ook in Nederland en België actief is. Als B Corp-gecertificeerd bedrijf kun je er zeker van zijn dat je deel uitmaakt van een duurzame organisatie die zorg draagt voor onze mensen, ons product en de planeet.

📣  Over de rol

We zoeken een Vlaams en Frans sprekende klantenservice medewerker met uitstekende communicatieve vaardigheden die al onze baasjes (& honden!) een blij gevoel kan bezorgen.

Deze functie is beschikbaarvoor 38 uur (1 FTE). Je werkt hybride: minimaal 1 dag per week op kantoor in Brussel, wat ondergebracht is in Silversquare Stephanie. Je deelt dit kantoor met 4 andere Belgische Butternut collega’s. Dit kantoor is makkelijk te bereiken met het OV. Je kunt eventueel ook parkeren op dit kantoor. Je mag je hond uiteraard meenemen! 

Je bent onderdeel van het Benelux Customer Love team, waarvan het merendeel in Amsterdam op kantoor zit. Je team lead Maria zit in Londen en reist iedere 4 weken naar Amsterdam toe. We zien jou ook graag eens per 4 weken 1 dag op ons kantoor in Amsterdam om bij het team en je team lead te zitten - onze locatie is uitstekend te bereiken met het OV (Weteringschans 165C, Amsterdam). 

Praktisch:

• Werkdagen: 5 dagen in de week tussen maandag en zaterdag, incl. feestdagen. De zaterdagen en feestdagen zijn op rotatiebasis.
• Ons Customer Love team is momenteel bereikbaar van 9:00–17:30 (ma–za). Dit kan in de toekomst uitgebreid worden naar zondag of avonden – we hopen op je flexibiliteit.

📆 Een paar van je dagelijkse activiteiten: 

• Je bent het gezicht en de stem van Butternut Box voor onze klanten
• Je verrast honden & baasjes met kleine attenties om hun dag extra leuk te maken
• Je helpt klanten via telefoon, e-mail, live chat en sociale media
• Je beantwoordt een divers scala aan vragen, problemen en feedback
• Je deelt klantinzichten met de rest van het team om onze service te verbeteren
• Je draagt bij aan onze warme, open en gezellige Butternut cultuur
• We willen altijd voor onze klanten klaarstaan en dat lukt ons ook met een 4.8 score op Trustpilot met meer dan 17.500 reviews. Wij zoeken iemand met een echte passie om honden en hondenbaasjes te helpen, om ze zo nog gelukkiger en gezonder te maken!

👋  Over jou 

• Je spreekt en schrijft vloeiend Nederlands, Frans & Engels
• Je bent klantgericht en haalt energie uit het helpen van mensen
• Je kunt zelfstandig werken, maar vindt teamverband ook fijn
• Je hebt oog voor detail en kunt meerdere taken tegelijk oppakken
• Je staat open voor feedback en wilt jezelf ontwikkelen
• Je bent in de gelegenheid om iedere 4 weken 1 dag naar Amsterdam te reizen voor overleg met het Benelux klantenservice team en je team lead (wij vergoeden uiteraard je reiskosten)
• Je bent in de gelegenheid om een paar keer per jaar naar Engeland te reizen voor 2-3 dagen, voor training met het internationale klantenservice team
• En natuurlijk: je bent gek op honden! 🐶

 🙌 Wat bieden wij?

• 💰 Salaris: €34.000 bruto per jaar (obv fulltime 38 uur, incl. vakantiegeld en eindejaarspremie)
• 🏖️ 25 vakantiedagen + 1 extra dag per jaar dienstverband
• 🐾 5 extra 'paws' dagen voor welzijn of persoonlijke ontwikkeling
• 📚 €500 jaarlijks leer- & ontwikkelbudget
• 🍴 Maaltijdcheques: Je ontvangt maaltijdcheques van € 10 per gewerkte dag
• 🌱 Ecocheques: Je ontvangt € 250 aan ecocheques per jaar
• 🏥 Hospitalisatieverzekering: Een volledige hospitalisatieverzekering is inbegrepen
• 💼 Pensioenplan: Een werkgeversbijdrage van 2,75% aan het pensioenplan bij Baloise, zonder eigen bijdrage van de werknemer.
• 🚆 Reiskostenvergoeding (max €400 per maand)
• 🏡 Hybride werken #LI-hybrid
• 🌍 Remote-First periodes (pasen, augustus & kerstperiode) en werk trips naar Amsterdam en Londen
• 🍽️ Wekelijkse gratis lunch op kantoor in Brussel
• 🚲 Lease a Bike regeling met werkgeversbijdrage
• 👶 Uitgebreid ouderschapsverlof
• 🌟 Betaalde sabbaticals vanaf 5 jaar dienstverband
• 🐕 Mogelijkheid om vrijwilligerswerk te doen tijdens werkuren
• 🦴 Korting op Butternut Box voor je eigen hond (of die van vrienden/familie)
• 🎉 Veel teamactiviteiten
• 🌱 Werken bij een B Corp en écht impact maken

📢 Ons sollicitatieproces

1️⃣ Eerste videocall (30 min) met onze recruiter

2️⃣ Take-home opdracht om je skills te laten zien

3️⃣ Online technisch interview met de Hiring Manager (Team Lead Customer Love) + een Senior

4️⃣ Face-to-face interview op ons kantoor in Brussel of Amsterdam met het lokale team (culture & values fit)

❗ Een paar dingen die je moet weten

We geloven in gelijke kansen en bouwen aan een divers team met inclusiviteit als prioriteit. Iedereen is welkom om te solliciteren, ongeacht achtergrond, gender of ervaring.

We nemen onze verantwoordelijkheid als B Corp serieus – voor onze klanten, onze medewerkers en de planeet. We zijn niet perfect, maar doen elke dag ons best om positieve impact te maken.

📩 Klaar om samen met ons nog meer honden en baasjes blij te maken? Solliciteer nu en sluit je aan bij onze pack! 🚀🐾

Keywords: klantenservice medewerker, customer support, customer service, customer love

🐶 Over Butternut Box

Onze missie is om gezondheid en geluk te brengen aan honden en baasjes over de hele wereld. Bij Butternut Box geloven we dat honden het beste verdienen. Daarom maken wij vers, lekker en gezond hondenvoer. De ingrediënten zijn van hoge kwaliteit, langzaam gegaard zodat zoveel mogelijk vitaminen behouden blijven, en er zitten geen onnodige toevoegingen in. Ook voor de baasjes is het handig: je bestelt onze box online en het verse voer wordt in perfecte porties thuisbezorgd.

We zijn een snelgroeiend bedrijf dat in het Verenigd Koninkrijk is begonnen en sinds 2022 ook in Nederland en België actief is. Als B Corp-gecertificeerd bedrijf kun je er zeker van zijn dat je deel uitmaakt van een duurzame organisatie die zorg draagt voor onze mensen, ons product en de planeet.

📣  Over de rol

We zoeken een Vlaams en Frans sprekende klantenservice medewerker met uitstekende communicatieve vaardigheden die al onze baasjes (& honden!) een blij gevoel kan bezorgen.

Deze functie is beschikbaarvoor 38 uur (1 FTE). Je werkt hybride: minimaal 1 dag per week op kantoor in Brussel, wat ondergebracht is in Silversquare Stephanie. Je deelt dit kantoor met 4 andere Belgische Butternut collega’s. Dit kantoor is makkelijk te bereiken met het OV. Je kunt eventueel ook parkeren op dit kantoor. Je mag je hond uiteraard meenemen! 

Je bent onderdeel van het Benelux Customer Love team, waarvan het merendeel in Amsterdam op kantoor zit. Je team lead Maria zit in Londen en reist iedere 4 weken naar Amsterdam toe. We zien jou ook graag eens per 4 weken 1 dag op ons kantoor in Amsterdam om bij het team en je team lead te zitten - onze locatie is uitstekend te bereiken met het OV (Weteringschans 165C, Amsterdam). 

Praktisch:

• Werkdagen: 5 dagen in de week tussen maandag en zaterdag, incl. feestdagen. De zaterdagen en feestdagen zijn op rotatiebasis.
• Ons Customer Love team is momenteel bereikbaar van 9:00–17:30 (ma–za). Dit kan in de toekomst uitgebreid worden naar zondag of avonden – we hopen op je flexibiliteit.

📆 Een paar van je dagelijkse activiteiten: 

• Je bent het gezicht en de stem van Butternut Box voor onze klanten
• Je verrast honden & baasjes met kleine attenties om hun dag extra leuk te maken
• Je helpt klanten via telefoon, e-mail, live chat en sociale media
• Je beantwoordt een divers scala aan vragen, problemen en feedback
• Je deelt klantinzichten met de rest van het team om onze service te verbeteren
• Je draagt bij aan onze warme, open en gezellige Butternut cultuur
• We willen altijd voor onze klanten klaarstaan en dat lukt ons ook met een 4.8 score op Trustpilot met meer dan 17.500 reviews. Wij zoeken iemand met een echte passie om honden en hondenbaasjes te helpen, om ze zo nog gelukkiger en gezonder te maken!

👋  Over jou 

• Je spreekt en schrijft vloeiend Nederlands, Frans & Engels
• Je bent klantgericht en haalt energie uit het helpen van mensen
• Je kunt zelfstandig werken, maar vindt teamverband ook fijn
• Je hebt oog voor detail en kunt meerdere taken tegelijk oppakken
• Je staat open voor feedback en wilt jezelf ontwikkelen
• Je bent in de gelegenheid om iedere 4 weken 1 dag naar Amsterdam te reizen voor overleg met het Benelux klantenservice team en je team lead (wij vergoeden uiteraard je reiskosten)
• Je bent in de gelegenheid om een paar keer per jaar naar Engeland te reizen voor 2-3 dagen, voor training met het internationale klantenservice team
• En natuurlijk: je bent gek op honden! 🐶

 🙌 Wat bieden wij?

• 💰 Salaris: €34.000 bruto per jaar (obv fulltime 38 uur, incl. vakantiegeld en eindejaarspremie)
• 🏖️ 25 vakantiedagen + 1 extra dag per jaar dienstverband
• 🐾 5 extra 'paws' dagen voor welzijn of persoonlijke ontwikkeling
• 📚 €500 jaarlijks leer- & ontwikkelbudget
• 🍴 Maaltijdcheques: Je ontvangt maaltijdcheques van € 10 per gewerkte dag
• 🌱 Ecocheques: Je ontvangt € 250 aan ecocheques per jaar
• 🏥 Hospitalisatieverzekering: Een volledige hospitalisatieverzekering is inbegrepen
• 💼 Pensioenplan: Een werkgeversbijdrage van 2,75% aan het pensioenplan bij Baloise, zonder eigen bijdrage van de werknemer.
• 🚆 Reiskostenvergoeding (max €400 per maand)
• 🏡 Hybride werken #LI-hybrid
• 🌍 Remote-First periodes (pasen, augustus & kerstperiode) en werk trips naar Amsterdam en Londen
• 🍽️ Wekelijkse gratis lunch op kantoor in Brussel
• 🚲 Lease a Bike regeling met werkgeversbijdrage
• 👶 Uitgebreid ouderschapsverlof
• 🌟 Betaalde sabbaticals vanaf 5 jaar dienstverband
• 🐕 Mogelijkheid om vrijwilligerswerk te doen tijdens werkuren
• 🦴 Korting op Butternut Box voor je eigen hond (of die van vrienden/familie)
• 🎉 Veel teamactiviteiten
• 🌱 Werken bij een B Corp en écht impact maken

📢 Ons sollicitatieproces

1️⃣ Eerste videocall (30 min) met onze recruiter

2️⃣ Take-home opdracht om je skills te laten zien

3️⃣ Online technisch interview met de Hiring Manager (Team Lead Customer Love) + een Senior

4️⃣ Face-to-face interview op ons kantoor in Brussel of Amsterdam met het lokale team (culture & values fit)

❗ Een paar dingen die je moet weten

We geloven in gelijke kansen en bouwen aan een divers team met inclusiviteit als prioriteit. Iedereen is welkom om te solliciteren, ongeacht achtergrond, gender of ervaring.

We nemen onze verantwoordelijkheid als B Corp serieus – voor onze klanten, onze medewerkers en de planeet. We zijn niet perfect, maar doen elke dag ons best om positieve impact te maken.

📩 Klaar om samen met ons nog meer honden en baasjes blij te maken? Solliciteer nu en sluit je aan bij onze pack! 🚀🐾

Keywords: klantenservice medewerker, customer support, customer service, customer love

🐶 Over Butternut Box

Onze missie is om gezondheid en geluk te brengen aan honden en baasjes over de hele wereld. Bij Butternut Box geloven we dat honden het beste verdienen. Daarom maken wij vers, lekker en gezond hondenvoer. De ingrediënten zijn van hoge kwaliteit, langzaam gegaard zodat zoveel mogelijk vitaminen behouden blijven, en er zitten geen onnodige toevoegingen in. Ook voor de baasjes is het handig: je bestelt onze box online en het verse voer wordt in perfecte porties thuisbezorgd.

We zijn een snelgroeiend bedrijf dat in het Verenigd Koninkrijk is begonnen en sinds 2022 ook in Nederland en België actief is. Als B Corp-gecertificeerd bedrijf kun je er zeker van zijn dat je deel uitmaakt van een duurzame organisatie die zorg draagt voor onze mensen, ons product en de planeet.

📣  Over de rol

We zoeken een Vlaams en Frans sprekende klantenservice medewerker met uitstekende communicatieve vaardigheden die al onze baasjes (& honden!) een blij gevoel kan bezorgen.

Deze functie is beschikbaarvoor 38 uur (1 FTE). Je werkt hybride: minimaal 1 dag per week op kantoor in Brussel, wat ondergebracht is in Silversquare Stephanie. Je deelt dit kantoor met 4 andere Belgische Butternut collega’s. Dit kantoor is makkelijk te bereiken met het OV. Je kunt eventueel ook parkeren op dit kantoor. Je mag je hond uiteraard meenemen! 

Je bent onderdeel van het Benelux Customer Love team, waarvan het merendeel in Amsterdam op kantoor zit. Je team lead Maria zit in Londen en reist iedere 4 weken naar Amsterdam toe. We zien jou ook graag eens per 4 weken 1 dag op ons kantoor in Amsterdam om bij het team en je team lead te zitten - onze locatie is uitstekend te bereiken met het OV (Weteringschans 165C, Amsterdam). 

Praktisch:

• Werkdagen: 5 dagen in de week tussen maandag en zaterdag, incl. feestdagen. De zaterdagen en feestdagen zijn op rotatiebasis.
• Ons Customer Love team is momenteel bereikbaar van 9:00–17:30 (ma–za). Dit kan in de toekomst uitgebreid worden naar zondag of avonden – we hopen op je flexibiliteit.

📆 Een paar van je dagelijkse activiteiten: 

• Je bent het gezicht en de stem van Butternut Box voor onze klanten
• Je verrast honden & baasjes met kleine attenties om hun dag extra leuk te maken
• Je helpt klanten via telefoon, e-mail, live chat en sociale media
• Je beantwoordt een divers scala aan vragen, problemen en feedback
• Je deelt klantinzichten met de rest van het team om onze service te verbeteren
• Je draagt bij aan onze warme, open en gezellige Butternut cultuur
• We willen altijd voor onze klanten klaarstaan en dat lukt ons ook met een 4.8 score op Trustpilot met meer dan 17.500 reviews. Wij zoeken iemand met een echte passie om honden en hondenbaasjes te helpen, om ze zo nog gelukkiger en gezonder te maken!

👋  Over jou 

• Je spreekt en schrijft vloeiend Nederlands, Frans & Engels
• Je bent klantgericht en haalt energie uit het helpen van mensen
• Je kunt zelfstandig werken, maar vindt teamverband ook fijn
• Je hebt oog voor detail en kunt meerdere taken tegelijk oppakken
• Je staat open voor feedback en wilt jezelf ontwikkelen
• Je bent in de gelegenheid om iedere 4 weken 1 dag naar Amsterdam te reizen voor overleg met het Benelux klantenservice team en je team lead (wij vergoeden uiteraard je reiskosten)
• Je bent in de gelegenheid om een paar keer per jaar naar Engeland te reizen voor 2-3 dagen, voor training met het internationale klantenservice team
• En natuurlijk: je bent gek op honden! 🐶

 🙌 Wat bieden wij?

• 💰 Salaris: €34.000 bruto per jaar (obv fulltime 38 uur, incl. vakantiegeld en eindejaarspremie)
• 🏖️ 25 vakantiedagen + 1 extra dag per jaar dienstverband
• 🐾 5 extra 'paws' dagen voor welzijn of persoonlijke ontwikkeling
• 📚 €500 jaarlijks leer- & ontwikkelbudget
• 🍴 Maaltijdcheques: Je ontvangt maaltijdcheques van € 10 per gewerkte dag
• 🌱 Ecocheques: Je ontvangt € 250 aan ecocheques per jaar
• 🏥 Hospitalisatieverzekering: Een volledige hospitalisatieverzekering is inbegrepen
• 💼 Pensioenplan: Een werkgeversbijdrage van 2,75% aan het pensioenplan bij Baloise, zonder eigen bijdrage van de werknemer.
• 🚆 Reiskostenvergoeding (max €400 per maand)
• 🏡 Hybride werken #LI-hybrid
• 🌍 Remote-First periodes (pasen, augustus & kerstperiode) en werk trips naar Amsterdam en Londen
• 🍽️ Wekelijkse gratis lunch op kantoor in Brussel
• 🚲 Lease a Bike regeling met werkgeversbijdrage
• 👶 Uitgebreid ouderschapsverlof
• 🌟 Betaalde sabbaticals vanaf 5 jaar dienstverband
• 🐕 Mogelijkheid om vrijwilligerswerk te doen tijdens werkuren
• 🦴 Korting op Butternut Box voor je eigen hond (of die van vrienden/familie)
• 🎉 Veel teamactiviteiten
• 🌱 Werken bij een B Corp en écht impact maken

📢 Ons sollicitatieproces

1️⃣ Eerste videocall (30 min) met onze recruiter

2️⃣ Take-home opdracht om je skills te laten zien

3️⃣ Online technisch interview met de Hiring Manager (Team Lead Customer Love) + een Senior

4️⃣ Face-to-face interview op ons kantoor in Brussel of Amsterdam met het lokale team (culture & values fit)

❗ Een paar dingen die je moet weten

We geloven in gelijke kansen en bouwen aan een divers team met inclusiviteit als prioriteit. Iedereen is welkom om te solliciteren, ongeacht achtergrond, gender of ervaring.

We nemen onze verantwoordelijkheid als B Corp serieus – voor onze klanten, onze medewerkers en de planeet. We zijn niet perfect, maar doen elke dag ons best om positieve impact te maken.

📩 Klaar om samen met ons nog meer honden en baasjes blij te maken? Solliciteer nu en sluit je aan bij onze pack! 🚀🐾

Keywords: klantenservice medewerker, customer support, customer service, customer love

🐶 Over Butternut Box

Onze missie is om gezondheid en geluk te brengen aan honden en baasjes over de hele wereld. Bij Butternut Box geloven we dat honden het beste verdienen. Daarom maken wij vers, lekker en gezond hondenvoer. De ingrediënten zijn van hoge kwaliteit, langzaam gegaard zodat zoveel mogelijk vitaminen behouden blijven, en er zitten geen onnodige toevoegingen in. Ook voor de baasjes is het handig: je bestelt onze box online en het verse voer wordt in perfecte porties thuisbezorgd.

We zijn een snelgroeiend bedrijf dat in het Verenigd Koninkrijk is begonnen en sinds 2022 ook in Nederland en België actief is. Als B Corp-gecertificeerd bedrijf kun je er zeker van zijn dat je deel uitmaakt van een duurzame organisatie die zorg draagt voor onze mensen, ons product en de planeet.

📣  Over de rol

We zoeken een Vlaams en Frans sprekende klantenservice medewerker met uitstekende communicatieve vaardigheden die al onze baasjes (& honden!) een blij gevoel kan bezorgen.

Deze functie is beschikbaarvoor 38 uur (1 FTE). Je werkt hybride: minimaal 1 dag per week op kantoor in Brussel, wat ondergebracht is in Silversquare Stephanie. Je deelt dit kantoor met 4 andere Belgische Butternut collega’s. Dit kantoor is makkelijk te bereiken met het OV. Je kunt eventueel ook parkeren op dit kantoor. Je mag je hond uiteraard meenemen! 

Je bent onderdeel van het Benelux Customer Love team, waarvan het merendeel in Amsterdam op kantoor zit. Je team lead Maria zit in Londen en reist iedere 4 weken naar Amsterdam toe. We zien jou ook graag eens per 4 weken 1 dag op ons kantoor in Amsterdam om bij het team en je team lead te zitten - onze locatie is uitstekend te bereiken met het OV (Weteringschans 165C, Amsterdam). 

Praktisch:

• Werkdagen: 5 dagen in de week tussen maandag en zaterdag, incl. feestdagen. De zaterdagen en feestdagen zijn op rotatiebasis.
• Ons Customer Love team is momenteel bereikbaar van 9:00–17:30 (ma–za). Dit kan in de toekomst uitgebreid worden naar zondag of avonden – we hopen op je flexibiliteit.

📆 Een paar van je dagelijkse activiteiten: 

• Je bent het gezicht en de stem van Butternut Box voor onze klanten
• Je verrast honden & baasjes met kleine attenties om hun dag extra leuk te maken
• Je helpt klanten via telefoon, e-mail, live chat en sociale media
• Je beantwoordt een divers scala aan vragen, problemen en feedback
• Je deelt klantinzichten met de rest van het team om onze service te verbeteren
• Je draagt bij aan onze warme, open en gezellige Butternut cultuur
• We willen altijd voor onze klanten klaarstaan en dat lukt ons ook met een 4.8 score op Trustpilot met meer dan 17.500 reviews. Wij zoeken iemand met een echte passie om honden en hondenbaasjes te helpen, om ze zo nog gelukkiger en gezonder te maken!

👋  Over jou 

• Je spreekt en schrijft vloeiend Nederlands, Frans & Engels
• Je bent klantgericht en haalt energie uit het helpen van mensen
• Je kunt zelfstandig werken, maar vindt teamverband ook fijn
• Je hebt oog voor detail en kunt meerdere taken tegelijk oppakken
• Je staat open voor feedback en wilt jezelf ontwikkelen
• Je bent in de gelegenheid om iedere 4 weken 1 dag naar Amsterdam te reizen voor overleg met het Benelux klantenservice team en je team lead (wij vergoeden uiteraard je reiskosten)
• Je bent in de gelegenheid om een paar keer per jaar naar Engeland te reizen voor 2-3 dagen, voor training met het internationale klantenservice team
• En natuurlijk: je bent gek op honden! 🐶

 🙌 Wat bieden wij?

• 💰 Salaris: €34.000 bruto per jaar (obv fulltime 38 uur, incl. vakantiegeld en eindejaarspremie)
• 🏖️ 25 vakantiedagen + 1 extra dag per jaar dienstverband
• 🐾 5 extra 'paws' dagen voor welzijn of persoonlijke ontwikkeling
• 📚 €500 jaarlijks leer- & ontwikkelbudget
• 🍴 Maaltijdcheques: Je ontvangt maaltijdcheques van € 10 per gewerkte dag
• 🌱 Ecocheques: Je ontvangt € 250 aan ecocheques per jaar
• 🏥 Hospitalisatieverzekering: Een volledige hospitalisatieverzekering is inbegrepen
• 💼 Pensioenplan: Een werkgeversbijdrage van 2,75% aan het pensioenplan bij Baloise, zonder eigen bijdrage van de werknemer.
• 🚆 Reiskostenvergoeding (max €400 per maand)
• 🏡 Hybride werken #LI-hybrid
• 🌍 Remote-First periodes (pasen, augustus & kerstperiode) en werk trips naar Amsterdam en Londen
• 🍽️ Wekelijkse gratis lunch op kantoor in Brussel
• 🚲 Lease a Bike regeling met werkgeversbijdrage
• 👶 Uitgebreid ouderschapsverlof
• 🌟 Betaalde sabbaticals vanaf 5 jaar dienstverband
• 🐕 Mogelijkheid om vrijwilligerswerk te doen tijdens werkuren
• 🦴 Korting op Butternut Box voor je eigen hond (of die van vrienden/familie)
• 🎉 Veel teamactiviteiten
• 🌱 Werken bij een B Corp en écht impact maken

📢 Ons sollicitatieproces

1️⃣ Eerste videocall (30 min) met onze recruiter

2️⃣ Take-home opdracht om je skills te laten zien

3️⃣ Online technisch interview met de Hiring Manager (Team Lead Customer Love) + een Senior

4️⃣ Face-to-face interview op ons kantoor in Brussel of Amsterdam met het lokale team (culture & values fit)

❗ Een paar dingen die je moet weten

We geloven in gelijke kansen en bouwen aan een divers team met inclusiviteit als prioriteit. Iedereen is welkom om te solliciteren, ongeacht achtergrond, gender of ervaring.

We nemen onze verantwoordelijkheid als B Corp serieus – voor onze klanten, onze medewerkers en de planeet. We zijn niet perfect, maar doen elke dag ons best om positieve impact te maken.

📩 Klaar om samen met ons nog meer honden en baasjes blij te maken? Solliciteer nu en sluit je aan bij onze pack! 🚀🐾

Keywords: klantenservice medewerker, customer support, customer service, customer love

Eager to learn more or just want to share your resume for future opportunities? If you have the learning attitude, you are welcome! Learn more about our functional teams below and discover how you can shine brighter with Lighthouse!

Engineering #LI-DNI

Byte-ing into 100TB of data daily to serve our clients a digital feast of top-notch insights. Our team is composed of engineering champions, to include Software Engineer's, Solution Architect's, and Engineering Team Lead's.

Finance

Providing unwavering support as one unit and joyful number crunchers who thrive on collaboration and take on any challenge. Start your finance journey with Lighthouse as a Finance Coordinator, Credit Collector, Accountant, or other finance function.

Business Operations

Incubating and scaling new lines of business as cross-functional ninjas with a pulse on the operating rhythm of Lighthouse. Whether you start as a Revenue Manager, Sales Operations Specialist, Analytics Engineer, or other cross-functional ninja, the sky is the limit.  

Customer Operations

Delivering white-glove client service by strengthening customer relationships and providing an unmatched customer experience. From Product/Technical Support Specialist's, Customer Care Manager's, and Client Onboarding Specialist's, our customer operations team are champions at fostering a client centric experience.

Legal

Ensuring every ‘T’ is crossed and every ‘i’ is dotted as guardians of Lighthouse legality with a fortress of contracts

Marketing

Innovation meets imagination in the world of travel and hospitality technology on our marketing team

People & Talent

Powering Lighthouse’ success by cultivating talent, fostering a culture of growth, and enhancing the employee experience

Product

Crafting the industry’s best products, all while juggling requests from sales

Revenue

Our revenue team of sales practitioners and account managers champion providing the hospitality industry with the very best products to optimise their commercial strategy

Joining Collibra’s Customer Engineering team 

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Senior Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Responsible for both net-new and expansion opportunities in existing accounts. Senior Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. As a Senior Customer Engineer at Collibra, supporting the Northern Europe team, you will be responsible for maintaining the technical relationship with customers throughout the entire customer journey, both pre- and post-sale. You will fill an essential and highly respected role in the sales organization at Collibra.

This is a remote role based in Netherlands.

Senior Customer Engineers at Collibra are responsible for

• Mapping solutions to value across large and dynamic customers, bridging both business and technical requirements.
• Participating in discovery and driving qualification of new opportunities, and expanding customers.
• Preparing and conducting product demonstrations, highlighting how Collibra’s Platform can support our Enterprise customers’ needs.
• Advising and supporting customers’ technical stakeholders to accelerate Collibra adoption and value realization, i.e., be the primary point of contact for technical and product-related queries 
• Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values. 
• Preparing and providing input for functional and technical sections of RFPs/RFQs.
• Supporting sales and marketing activities, webcasts, field enablement, and asset creation.
• Providing advice and feedback to product management and engineering to enhance our offerings.

You have

• 2+ years in a Sales or Customer Engineering, or Sales Consulting role.
• 4+ years of experience working in the Data/SaaS space.
• A good understanding of two or more of the following disciplines: data governance, data catalogs, data quality, and data privacy platforms. Experience should include a broad range of disciplines, including value-based selling, cost-benefit analysis, ROI analysis, process and project management.
• Experience in regulatory compliance and or (financial/IT) audit is a plus. 
• Proven experience working with leading PaaS providers, data lakes, databases, and integration platforms is required.
• A bachelor’s degree or equivalent work experience is required.
• This position is not eligible for visa sponsorship.

You are

• An effective communicator.
• A sales- and customer-focused self-starter with enthusiasm, flexibility, and motivation.
• A trusted advisor for C-level executives and C-1 level executives.
• A proven collaborator and liaison with all levels and departments within an organization, with experience and success in a partner-heavy environment.
• Confident in dispensing knowledge to a highly skilled and experienced audience.
• Able to demonstrate a thorough understanding of business needs and revenue potential for accounts in the region.
• Excited for continuous learning and development, with an aptitude for grasping technical concepts.
• Able to travel regionally (BeNeLux) up to 30% to support business needs.
• High proficiency in both written and spoken Dutch and English is essential for effective communication with our multinational clients and colleagues. Proficiency in French is a plus.

Measures of success

• Within your first month, you will become familiar with Collibra and understand our customer landscape.
• Within your second month, you should confidently conduct discovery with customers and prospects, initial product demonstrations, and be able to present solutions aligned to customer value.
• Within your third month, you will become a voice for Collibra within your accounts and for your accounts back within Collibra - educating external and internal stakeholders on features, roadmap, and new use cases.
• Drive operational excellence by ensuring the sales process runs smoothly and efficiently.

Joining Collibra’s Customer Engineering team 

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Senior Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Responsible for both net-new and expansion opportunities in existing accounts. Senior Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. As a Senior Customer Engineer at Collibra, supporting the Northern Europe team, you will be responsible for maintaining the technical relationship with customers throughout the entire customer journey, both pre- and post-sale. You will fill an essential and highly respected role in the sales organization at Collibra.

This is a hybrid role based in our Brussels office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Senior Customer Engineers at Collibra are responsible for

• Mapping solutions to value across large and dynamic customers, bridging both business and technical requirements.
• Participating in discovery and driving qualification of new opportunities, and expanding customers.
• Preparing and conducting product demonstrations, highlighting how Collibra’s Platform can support our Enterprise customers’ needs.
• Advising and supporting customers’ technical stakeholders to accelerate Collibra adoption and value realization, i.e., be the primary point of contact for technical and product-related queries .
• Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values. 
• Preparing and providing input for functional and technical sections of RFPs/RFQs.
• Supporting sales and marketing activities, webcasts, field enablement, and asset creation.
• Providing advice and feedback to product management and engineering to enhance our offerings.

You have

• 2+ years in a Sales or Customer Engineering, or Sales Consulting role.
• 4+ years of experience working in the Data/SaaS space.
• A good understanding of two or more of the following disciplines: data governance, data catalogs, data quality, and data privacy platforms. Experience should include a broad range of disciplines, including value-based selling, cost-benefit analysis, ROI analysis, process and project management.
• Experience in regulatory compliance and or (financial/IT) audit is a plus. 
• Proven experience working with leading PaaS providers, data lakes, databases, and integration platforms is required.
• A bachelor’s degree or equivalent work experience is required.
• This position is not eligible for visa sponsorship.

You are

• An effective communicator.
• A sales- and customer-focused self-starter with enthusiasm, flexibility, and motivation.
• A trusted advisor for C-level executives and C-1 level executives.
• A proven collaborator and liaison with all levels and departments within an organization, with experience and success in a partner-heavy environment.
• Confident in dispensing knowledge to a highly skilled and experienced audience.
• Able to demonstrate a thorough understanding of business needs and revenue potential for accounts in the region.
• Excited for continuous learning and development, with an aptitude for grasping technical concepts.
• Able to travel regionally (BeNeLux) up to 30% to support business needs.
• High proficiency in both written and spoken Dutch and English is essential for effective communication with our multinational clients and colleagues. Proficiency in French is a plus.

Measures of success

• Within your first month, you will become familiar with Collibra and understand our customer landscape.
• Within your second month, you should confidently conduct discovery with customers and prospects, initial product demonstrations, and be able to present solutions aligned to customer value.
• Within your third month, you will become a voice for Collibra within your accounts and for your accounts back within Collibra - educating external and internal stakeholders on features, roadmap, and new use cases.
• Drive operational excellence by ensuring the sales process runs smoothly and efficiently.

Join Collibra’s Product Management team

As our Senior Product Manager with our Knowledge Graph Data Governance Pillar, you will be responsible for successfully specifying software solutions that drive the evolution of data and governance processes. You will contribute to the product vision and own the execution of the roadmap, collaborate with our internal and external customers, and drive user adoption to ensure Collibra remains on top of an ever-evolving data ecosystem. This role requires a strong combination of technical expertise in data governance and proven, strategic Product Management experience. You will collaborate with primary stakeholders, including:

• Product and technical teams, including product management, architecture, engineering, testing, operations, research, and design.
• Business teams, including marketing, sales and pre-sales, customer success, and professional services.
• Ecosystem partners and other service providers.
• Customers’ business and technical teams.

This is a hybrid role based in our Brussels office. Our hybrid model means you’ll work from the office at least two days each week to stay connected, work more closely together, and keep making progress as a team.

Senior Product Managers at Collibra are responsible for

• Developing the product vision, delivering on the feature roadmap, and ensuring adoption by internal and external users.
• Understanding pain points and industry trends to provide new product ideas and make data-informed decisions.
• Overseeing planning and execution for their product teams.
• Owning product delivery commitments and outcomes by managing the backlog and milestones of your teams.
• Tracking the progress, mitigating the risks, and managing the dependencies of your product deliverables.

You have

• 5+ years of experience in Product Management, preferably in B2B SaaS.
• Experience and expertise in managing metadata, data governance, databases, and data integrations at enterprise scale.
• Proven ability to manage and resolve high-priority customer escalations by serving as the product subject matter expert and effectively communicating solutions and timelines.
• Exceptional organisational agility and prioritisation skills, with the ability to quickly pivot the roadmap or team focus in response to market shifts or urgent business needs.
• Demonstrated resilience and grace under pressure, particularly when managing product launches, critical deadlines, or high-stakes internal/external reviews.
• Proven track record of growth and increasing product management responsibilities in other fast-paced, dynamic environments.
• Experience gathering technical requirements, creating specifications, and workflow documents for product and feature releases.
• Ability to champion an AI-first approach where intelligent automation is the foundational layer of the product roadmap, rather than a secondary feature or add-on.
• Deep understanding of the modern AI stack—including model selection, fine-tuning, and RAG architectures—to effectively partner with engineering on building scalable, intelligent systems
• Relentless focus on solving core business problems with AI, ensuring every deployment moves the needle on user pain points rather than pursuing "AI for the sake of AI."
• A bachelor’s degree or equivalent work experience.

You are 

• Passionate & curious, able to find creative solutions to problems.
• A technical minded Product Manager with experience defining the configuration, deployment, and lifecycle management strategies for configurable, multi-step customer tools.
• A strong UX/UI advocate with experience defining user journeys within multi-step processes for complex enterprise tasks.
• Strong understanding and affinity to software development. Basic knowledge of Java, JavaScript, or any other object-oriented programming language
• Analytical and able to use data for decision making.
• Comfortable navigating ambiguity without compromising results.
• A good communicator and collaborator who can align technical and business stakeholders.

Measures of success are

Within your first month, you will: 

• Get to know the product and the business domain.
• Grasp Collibra’s agile and product development process.
• Facilitate the team’s sprint planning.

Within your third month, you will: 

• Understand the current state of the team’s work.
• Manage the backlog and prioritization of day to day activities.

Within your sixth month, you will: 

• Be able to build a longer-term vision.
• Own a rollout plan.

Senior Customer Engineer, Deasy Labs

As a Senior Customer Engineer at Deasy Labs, you will work directly with customers to design and demonstrate solutions using the Deasy Labs platform. You will partner with sales, product, and engineering teams to help organizations turn unstructured data into AI-ready knowledge.

In this role, you will lead technical discovery, deliver product demonstrations and proof-of-concepts, and guide customers in applying Deasy Labs to solve complex data and AI challenges.

This is a hybrid role based in our Brussels office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

About Deasy Labs

Deasy Labs, part of Collibra, develops technology that automatically discovers, enriches, and maintains the semantic context inside unstructured data.

Enterprise knowledge often lives in documents, PDFs, reports, and transcripts that traditional data systems cannot easily organize or govern. The Deasy platform analyzes that content and generates structured metadata, taxonomies, and relationships that allow AI systems to retrieve the right information with accuracy and control.

Senior Customer Engineers at Deasy Labs are responsible for

• Partner with Account Executives to support the technical aspects of the sales cycle
• Lead technical discovery conversations with customers to understand their data, AI, and business challenges
• Design and deliver compelling technical demonstrations, workshops, and proof-of-concepts
• Translate customer requirements into solution architectures using the Deasy Labs platform and the broader Collibra ecosystem
• Guide customers in applying Deasy Labs to organize and enrich unstructured data for AI and analytics use cases
• Serve as a trusted technical advisor to customers throughout the evaluation and adoption process
• Collaborate with product and engineering teams to share customer feedback and influence product direction

You have

• 5+ years in a Customer Engineering, Solutions Engineering, or technical pre-sales role supporting enterprise software
• Familiarity with unstructured data, machine learning, or information retrieval technologies 
• Broad knowledge of data governance, data catalog, data quality, and data privacy platforms required. Experience should include a broad range of disciplines including value-based selling, cost-benefit analysis and ROI analysis, process and project management.
• Broad experience as a Data Management practitioner in the areas of cataloging, integration, data quality, data or enterprise architecture, have set up or participated in governance boards.
• Experience with the leading PaaS providers, Data Lakes, Databases, and Integration platforms.
• A bachelor’s degree or equivalent related working experience
• This position is not eligible for visa sponsorship

You are

• An effective communicator who can explain complex technical concepts clearly to both technical and business audiences
• A sales- and customer-focused self-starter with curiosity, flexibility, and a strong sense of ownership
• A trusted partner to customers, helping them solve complex challenges through thoughtful technical solutions
• A collaborative team player who works effectively across sales, product, and engineering teams to drive outcomes
• Comfortable presenting and sharing expertise with highly skilled technical audiences
• Able to understand customer business needs and identify the technical solutions that support meaningful business outcomes
• Motivated by continuous learning and excited to deepen your understanding of both customer challenges and emerging technologies
• Willing to travel up to 30% within the region

Measures of success

• Within your first month, you will become familiar with Collibra and understand our customer landscape.
• Within your second month, you should confidently conduct discovery with customers and prospects, initial product demonstrations, and be able to present solutions aligned to customer value.
• Within your third month, you will become a voice for Collibra within your accounts and for your accounts back within Collibra - educating external and internal stakeholders on features, roadmap, and new use cases.

Joining Collibra’s Strategy and Operations team

We're looking for a BI & Analytics Manager to own customer lifecycle analytics within our Analytics & Insights team, part of Collibra's Strategy function. You'll be responsible for understanding how customers adopt, expand, and succeed with Collibra's platform, and for building the analytical foundations that make those insights scalable, governed, and increasingly AI-assisted.

This role sits at the intersection of strategic analytics and the future of how Collibra consumes its own data. You'll own a critical analytics domain end-to-end, from customer health and product adoption through expansion patterns and renewal dynamics. But you'll also help shape how we govern the data and semantic models that underpin those insights, and how we move toward AI-powered self-service analytics. We're building Collibra to be its own first customer for data governance and AI-assisted discovery, and this role is part of that ambition.

You'll report to the Director, Analytics and Insights and be the dedicated analytics partner for our Services leadership, and a key contributor to the cross-functional diagnostic frameworks our executive committee relies on. You'll work within a team that's building a unified, AI-ready data foundation, partnering closely with our Data Office, cross-functional counterparts in RevOps and Product, and senior stakeholders who expect data-driven counsel, not just data delivery.

If you're energized by customer lifecycle analytics, building governed and AI-ready data products, and the opportunity to shape how a data governance company does analytics internally, we want to talk.

This is a hybrid role based in our Brussels office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

BI & Analytics Managers at Collibra are responsible for

• Own customer lifecycle analytics: health scoring, adoption patterns, expansion signals, renewal dynamics, and everything in between
• Be the analytics partner for Services leadership. Understand their priorities, shape the agenda, and bring insights before they're asked for
• Build diagnostic frameworks that connect product usage to commercial outcomes so leadership can see where customers get stuck or succeed
• Lead analysis from start to finish: gather data, build models, test hypotheses about customer behavior, and communicate findings clearly to stakeholders
• Feed insights into executive reporting with context and narrative, not just numbers
• Work with the Foundation team on the unified customer and product data model. Make sure your domain is well-represented and well-documented
• Champion data governance best practices within the analytics team: maintain clear data documentation, metric definitions, and lineage for your domain, contributing to the semantic layer that enables AI-assisted analytics
• Push the boundaries of our AI analytics tooling. We're already using AI-assisted analysis and we need someone who'll keep finding new ways to make it work harder for the team and for stakeholders
• Use the Collibra platform as part of your daily workflow to document, govern, and share the data products you create. You'll help us understand our own product through the lens of a power user
• Work with cross-functional partners in RevOps, Marketing, and Product to connect the dots across acquisition, adoption, expansion, and renewal

You have

• 5+ years of experience in analytics, business intelligence, or a related field, with a meaningful portion spent on customer success, lifecycle, or post-sale analytics in a SaaS environment.
• Strong SQL skills and experience working with complex data models spanning CRM, product usage, and financial data. You can interrogate data in relational databases and productionalize pipelines using tools like dbt.
• Experience building and maintaining dashboards and diagnostic frameworks in modern BI tools (Tableau, Looker, or similar). You can make data tell the story.
• A track record of serving as an analytics partner to senior stakeholders (VP-level or above), proactively shaping analysis rather than just responding to requests.
• Experience with customer health scoring, cohort analysis, adoption modeling, or renewal forecasting
• Solid understanding of statistics and customer measurement frameworks. You apply appropriate methods to analyze engagement, adoption, and lifecycle dynamics with clarity and rigor.
• An appreciation for data governance: you understand why metric definitions, data documentation, and lineage matter, and you've practiced these disciplines in your work.
• Familiarity with SaaS business models and GTM operations.
• Clear communication skills in English (written and verbal)
• You must have work authorization to work in Brussels, Belgium.

You are

• An analytical thinker who connects data to decisions, not just metrics to dashboards.
• A builder who creates data products to solve problems, not just reports to answer questions.
• Comfortable with ambiguity and building frameworks from scratch.
• Good at making complex analysis simple for a leadership audience.
• Curious about the full customer journey.
• Interested in how AI tooling is already changing analytics and eager to keep innovating with it.
• Someone who sees governance as the foundation for scale, not bureaucracy.

Measures of success

• First month: Complete onboarding and build relationships with Services and cross-functional stakeholders. Develop a strong understanding of the existing customer data landscape, key data sources, and the team's reporting architecture. Get hands-on with the Collibra platform and begin using it to explore and document data in your domain.
• Third month: Own the customer lifecycle diagnostic framework and independently deliver insights for executive reporting. Establish yourself as the trusted analytics partner for Services leadership. Have documented key metric definitions and data sources for your domain in Collibra, and propose at least one initiative to improve lifecycle analytics or governance practices.
• Sixth month: Deliver a major improvement to the end-to-end lifecycle analytics suite. Contribute meaningfully to the customer 360 view connecting product usage to commercial outcomes. Participate in the team's AI analytics pilot with governed data from your domain. Be a daily active user of the Collibra platform, using it to govern and share the data products you've built, and bring product feedback from real usage back to the Product team.

Joining Collibra’s Unstructured AI Team

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Deployed Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors.

This is a hybrid role based in our Brussels office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Forward Deployed Engineer at Collibra are responsible for

• Own end-to-end technical delivery of Unstructured AI deployments — from first prototype to stable production across enterprise environments.
• Build and scale full-stack systems that process and enrich large volumes of unstructured content (PDFs, contracts, reports, and other document types).
• Embed closely with customer and field teams to understand their metadata, governance, and security needs - guiding how Unstructured AI integrates into their broader Collibra stack.
• Scope work, sequence delivery, and remove blockers early to ensure fast iteration cycles between product, research, and deployment teams.
• Balance scope, speed, and quality - making clear trade-offs to keep pilots moving and convert them into production rollouts.
• Codify repeatable patterns from customer projects into reusable connectors, enrichment modules, or playbooks that accelerate future deployments.
• Feed field insights back to Product and Research, identifying opportunities to improve product experience.
• Keep cross-functional teams aligned through clear communication, prioritization, and follow-through.

You have

• Shipped complex systems under ambiguity - balancing speed and precision in real customer environments.
• Written and reviewed production-grade code across backend (Python, FastAPI).
• Built or deployed document-processing systems and are comfortable with CI/CD, monitoring, and debugging tools.
• 2+ years of software engineering or technical deployment experience,  ideally involving enterprise integrations, AI data processing, or customer-facing delivery.
• Strong proficiency in Python (data processing, API development, and integrations).
• Proven ability to deliver production-grade systems that process large-scale unstructured data (PDFs, text, documents).
• Solid understanding of data pipelines, microservice architecture, and API design.
• Experience with cloud infrastructure (AWS, GCP, or Azure), Infrastructure as Code (Terraform) and containerization (Docker / Kubernetes).
• Experience with LLM-based or AI-driven enrichment models (classification, extraction, deduplication, PII detection).
• Familiar with metadata systems, data cataloging, or document AI workflows.
• Background in data governance, sensitive data detection, or enterprise integrations (Collibra, Databricks, Snowflake, etc.).
• A track record of codifying repeatable deployment patterns into tools, SDKs, or frameworks.
• Knowledge of security, compliance, and model evaluation best practices.
• A bachelor's degree in a technical field or equivalent related working experience.
• You must have work authorization to work in Brussels.

You are

• Capable of communicating clearly across engineering, product, and field teams, ensuring alignment from prototype to rollout.
• Experienced in spotting risks early, course-correcting without friction, and model composure when delivery timelines are tight.
• Someone who cares deeply about data quality, precision, and governance.
• Willing to gain hands-on experience with modern frontend development.
• Able to translate customer requirements into technical plans and deliver end-to-end.
• Strong communication and stakeholder-management skills across technical and business teams.
• Calm, structured decision-making under tight timelines or ambiguity.

Measures of Success

Within your first month, you will…

• Develop a deep understanding of how enterprises manage and transform unstructured data, including document pipelines, metadata systems, and retrieval architectures.
• Partner closely with former YC founders and senior product leadership to see how we run a fast, startup-style execution motion inside a scaled organization. You will then ship your first end-to-end feature across the stack (backend, infrastructure, and UI), directly improving the product used by real customers.

Within your third month, you will…

• Deploy the product and your features in multiple Fortune 500 customer environments, often working inside the customer’s cloud and data perimeter. You will serve as the connective tissue between GTM, Product, Engineering, and Customer teams, translating customer feedback into product direction and execution plans.

Within your sixth month, you will…

• Become an expert in context engineering, designing how data, metadata, and domain knowledge flow into AI systems to maximize reliability, relevance, and decision quality.
• Independently lead complex deployments, transforming unstructured and structured data to support AI-driven decision making at enterprise scale. You will use the Unstructured AI platform to build enterprise-grade AI products within customer environments, shaping how AI agents reason over real-world data.

Do you know what it takes to be the best support to a Manager? In this role, you will be assisting all store operations related matters such as sales, staff performance, store maintenance, visual merchandise and everything else that concerns the store up to our standards. You are an independent professional, with a high level of responsibility and identifying and solving problems is something that comes naturally to you.

Your typical day includes / What can you expect to work on?

• Ensure customers receive the best possible Suitsupply in store service
• Act as strong support to the Store Manager
• Manage a team of Sales Assistants
• Take care of back-office functions, reporting, stock etc.
• Monitor sales performance
• You will help to ensure that quality is maintained within the store, pinning, service etc.
• Responsible for making sure that all procedures and guidelines are followed in store
• Delegate tasks to the team as required
• Ensure the Suitsupply brand is correctly presented and that merchandising guidelines are followed
• Motivate team and show best practice in service and sales

This job might be for you if you have:

• 2-3 years Assistant Store Management experience
• Proven experience in a similar retail role
• Ability to create and analyse reports and sales data
• Strong leadership and excellent communication skills
• Impeccable customer service skills
• Ability to coach and motivate the team
• Sales and service focused
• Flexible work schedule

Your success will be measured by:

• Overall performance of the store
• Meeting Sales targets and additional KPI's
• Customers satisfaction with the in-store experience

What do you get in return?

• Competitive pay and commission structure
• A top-of-the-line training program, unique to the industry
• 40% discount on all Suitsupply products
• A clothing allowance for each new season
• Opportunity to build a career with one of the fastest growing companies in fashion

As a Sales Support / Stockist, you play a critical role in a successful customer journey. You have a contagious energy and possess an entrepreneurial spirit. You have a strong sense of your own personal style and are enthusiastic about hospitality. You will be responsible for facilitating strong customer relationships and have a personal approach to each interaction.

What you will do:

• Support store sales through accurate and efficient execution of all stock, visual, and point of sales activities
• Provide an engaging and welcoming environment for all customers
• Assist with merchandise handling including shipment receiving and processing procedures to floor ready standards and maintenance of customer goods
• Carry out additional duties/tasks that support the sales team as directed by management

Who you are:

• Strong organizational and critical thinking skills
• Professional verbal and written communication skills
• Strong attention to detail
• Team oriented
• Flexible work schedule, including evenings, weekends, and holidays

What you will get: 

• Competitive salary
• Opportunities to develop your career in both sales and operational pathways and potentially participate in a multi-layered training cycle to develop your expertise and skillset
• A clothing allowance for each new season and generous employee discount
• Opportunity to travel to other stores and abroad
• Opportunity to build a career with a leading global fashion brand

Channel Manager at Unframe 

Location: EMEA, Remote

About Unframe

Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market.

Backed by Bessemer, Craft, and TLV Partners with $50M in Series A funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally

Role Purpose:

The Channel Manager will build, enable, and scale Unframe’s partner ecosystem. This role is responsible for developing strategic partnerships (VARs, GSIs, MSPs and technology partners), driving sourced and influenced revenue, and ensuring partners are effectively enabled to position and sell Unframe solutions.

You’ll work cross-functionally with Sales, Marketing, Product, and Customer Success to create a repeatable, scalable partner motion.

About the role:

Partner Strategy & Recruitment

• Develop and execute Unframe’s channel strategy aligned to revenue goals
• Identify, recruit, and onboard high-value channel partners
• Build joint business plans with key partners
• Establish clear partner segmentation and coverage models

Enablement & Activation

• Create and deliver partner enablement programs (sales training, technical onboarding, certifications)
• Equip partners with positioning, messaging, and competitive differentiation
• Support partners in pipeline generation and deal execution
• Drive joint marketing campaigns and co-selling initiatives

Revenue & Performance Management

• Own partner-sourced and partner-influenced revenue targets
• Forecast channel pipeline and performance metrics
• Establish KPIs and reporting dashboards
• Ensure alignment between direct sales and channel teams

Cross-Functional Collaboration

• Work closely with Sales to ensure clean rules of engagement
• Partner with Marketing on demand generation programs
• Provide product feedback based on partner/customer insights
• Collaborate with Customer Success on joint account expansion strategies

Core Skills:

• 5+ years in channel sales, partnerships, or ecosystem development (B2B SaaS or AI preferred)
• Proven track record of building and scaling partner revenue
• Experience working with VARs, GSIs, MSPs, or cloud providers
• Strong understanding of enterprise sales cycles
• Excellent relationship-building and negotiation skills 

Nice-to-Have Skills:

• Experience in AI, data, or enterprise technology
• Familiarity and success selling and recruiting into VAR ecosystems
• Experience in early-stage or high-growth startups

Why Join Unframe?

• Work at the forefront of enterprise AI adoption
• Build and shape the partner ecosystem from the ground up
• High ownership and visibility
• Competitive compensation + performance incentives

Ready to Build the Future? If this opportunity excites you, apply now!

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the job

Since Alma's creation in 2018, its growth has been exponential: every month, hundreds of new merchants adopt our solutions and thousands of new customers use Alma for the first time.

As of today, Alma works with 23000+ merchants across 10 different European countries, and the acquisition of new Mid-Market accounts in the international markets is one of our pivotal focuses. As an Account Executive Mid-Market for the Benelux market, you will not only support all merchants who express their wish to install Alma’s solutions and discover their own challenges but also play a crucial role in expanding our customer base and contribute directly to Alma’s sales success.
 
If you’re looking for an opportunity to evolve in your sales career and you are ready to take on a dynamic, entrepreneurial challenge and contribute to a rapidly growing market, this is your chance to become a key player at Alma.

About the mission

As an Account Executive Mid-Market working for the Benelux market, your main responsibilities include:

• Managing the entire sales cycle (for both Outbound & Inbound) of new Mid-Market accounts (turnovers between €10M-€250M) from prospecting, leads qualification to negotiation and contract signature
  
• Engaging with C-Level Executives, acting as a trusted advisor to navigate their challenges and demonstrate the value of Alma’s solutions.
• Representing Alma at trade shows and conferences in Benelux and Europe
• Contributing to the optimisation of internal processes to support Alma's scalability
• Maximizing Alma’s take rate by ensuring activated merchants are fully optimized
• Organizing and tracking all sales activities via our CRM

About you 

You will be a good fit for the role if you have:

• You have 3-5 years of relevant experience in similar roles (excluding internships & apprenticeships), with a proven track record in B2B software sales.
• You are fluent in Dutch and English is mandatory
• You have excellent communication skills
• You have in-depth knowledge of navigating the full sales cycle, from prospecting to closing, with experience in negotiation and contract signing
• You have a strong organizational and structured approach to understanding the complexities of retailers' needs, with a high level of accountability and a methodical approach to ensure consistent follow-ups with prospects until closing

Your skills

• Strong sales orientation with an energetic approach
• Excellent analytical mindset
• Self-driven, curious, and proactive
• Comfortable working in a fast-paced environment
• Well organized with a structured approach

What would make you stand out from the crowd?

• You have experience(s) in the Payment / BNPL / E-commerce industry 
• You are proficient in using tools such as Salesforce, SalesLoft, or Modjo for efficient lead management and outreach

About the recruitment process

• Phone interview with Recruiter (30 mins)
• Remote interview with Hiring manager (60 mins)
• Remote / On-site Business case study presentation (60 mins)
• On-site Final interviews with VP Sales (30 mins) & the team (30 mins)
• Reference Check

Join Artefact Belgium: Help our clients in their AI transformations

Who We Are

Artefact is a next-generation consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in AI applications to help clients achieve tangible business impact. Our Belgium office advises clients on their most pressing strategic challenges : from AI strategy and governance to digital transformation roadmaps and new business model design. Our inclusive and forward-thinking culture encourages creativity, collaboration, and professional growth.

We have 2000+ employees across 36 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client.

Key Responsibilities

Reporting directly to Chapter Leader, your role will be:

• Manage projects, or commercial proposal preparation process, involving the management of multidisciplinary teams, including Consultants, Data Scientists, Data Engineers, Creatives, Media experts and etc ;
• Handle clients directly on project assignments (run workshops, client meetings, formal presentations and etc) ;
• Bring the best of our expertise from the other chapters to your clients on Data Science, Activation (e.g., media buying, CRM, ...) and Creativity ;
• Impact-driven with real sales abilities, you will have to embark our clients into a transformation of their marketing, CRM, Supply Chain departments and make sure Artefact is their preferred partner in this endeavor.

Among your responsibilities as Consulting Director, you will:

• Develop client portfolio (hunting) ;
• Constantly stay on top of the Data, AI, Marketing content ;
• Support a commercial strategy to develop the country client portfolio through personal contacts, events, cold calls, and etc ;
• Monitor the commercial pipeline ;
• Build proposals supporting the client needs ;
• Deliver the highest standards of quality on your projects ;
• Pilot multidisciplinary teams (consultants, data scientists, strategic planners, media traders);
• Ensure the highest level of quality of output to your clients ;
• Accountable for the success of the projects from a client and team perspective ;
• Develop our Global Knowledge platform ;
• Build stronghold of knowledge through your clients’ engagements (frameworks, methodologies, technologies, ...) ;
• Ensure the spread of the Consulting Department knowledge across the company at local and Global level (in coordination with the Consulting Practice)

What You Bring

• Demonstrated success in your first 6+ years of career at a tier 1 consulting firm and have 4+ years of experience managing projects and/or clients
• Solid experience in data related topics, including but not limited to data transformation program, cloud infrastructure, AI & machine learning
• Strong interest and appetite in Data, Marketing & Technology
• Highly adaptable, able to cope with different topics and situations
• Full professional proficiency in Dutch (native or equivalent)

Our Values

• Collaboration: People of different background and expertise working closely together;
• Trust & Transparency: Dealing with data topics with integrity and ethics; Realistic and honest with our capabilities and limitations;
• Innovation: Always working on the most trendy and new topics on data and digital; Always on top of the new ways of using data;
• Action: We would rather do than to tell what to do; Has a “building the plane while flying” agile mentality

This position is based in Brussels, with opportunities to collaborate on projects worldwide.

At Artefact Belgium, we value technical leadership, a drive to innovate, and the ability to bring out the best in others. If you're ready to own the technical direction of cutting-edge AI projects and make a tangible impact, we'd love to hear from you.

Join Artefact Belgium: Help our clients in their AI transformations

Who We Are

Artefact is a next-generation consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in AI applications to help clients achieve tangible business impact. Our Belgium office advises clients on their most pressing strategic challenges : from AI strategy and governance to digital transformation roadmaps and new business model design. Our inclusive and forward-thinking culture encourages creativity, collaboration, and professional growth.

What You Will Do

As a Senior Data Scientist specializing in the marketing domain, you will lead and conduct ambitious projects aimed at transforming clients through data. Your day-to-day responsibilities will include:

• Leading transformational projects: spearheading ambitious projects that utilize data to transform our clients’ operations and strategies.
• Developing data science solutions: creating innovative data science products and solutions for both clients and our internal data science team.
• Applying data science in marketing contexts: leveraging data science methodologies to enhance marketing analytics, customer segmentation, attribution modeling, and campaign optimization. 
• Building client relationships: collaborating closely with your Consulting counterpart to understand client needs and strengthen relationships.
• Upskilling the team: contributing to the development of our data science team by sharing knowledge, mentoring junior Data Scientists, and promoting our work within other data departments.
• Ensuring quality deliverables: caring for team morale and ensuring that all missions are delivered to a high standard, providing feedback and support to less experienced team members.
• Optimising code: writing highly optimized code to advance Artefact’s internal toolbox and knowledge base.

What you will learn with us:

• Real-World impact: deliver impactful projects by developing end-to-end machine learning pipelines to solve real-world problems across various industries, including marketing and customer intelligence. 
• Collaborative solutions: work in feature teams alongside other data scientists, ML engineers, data engineers, software engineers, and product owners to build complex solutions.
• Software engineering improvement: enhance your software engineering skills by applying ML Ops best practices while working with machine learning teams.
• Expertise development: become an expert in one of our data science practices: Time Series Forecasting, MLOps, NLP, Computer Vision, Optimization, or Customer Intelligence, including marketing analytics, attribution modeling, and incrementality testing.
• Algorithm discovery: discover state-of-the-art algorithms and test them on real-world data during client projects.

Who You Are

We’re seeking someone who has:

• Educational background: a completed Master’s degree in a relevant field (e.g., computer science, machine learning, mathematics, or related subjects).
• Hands-On experience: at least 2-3 years of experience in data science, analytics, or consulting, preferably within a marketing or digital context.
• Marketing or digital context experience: knowledge of various marketing channels and platforms, including their roles within the media mix is considered a plus. 
• Technical skills: strong knowledge of data processing, algorithms, and data architecture, along with proficiency in tools like Python, SQL, and R.
• Analytical mindset: a passion for working with data to derive actionable insights and solve complex problems.
• Communication skills: excellent verbal and written communication skills, with the ability to discuss both technical and non-technical topics with clients and team members.
• Curiosity and passion: a genuine interest in continuous learning and exploring new technologies and tools in data and AI.

What We Offer

• Competitive compensation aligned with your profile and experience.
• Hands-on exposure to real client challenges from day one, working alongside experienced strategy and data/AI practitioners.
• Regular training in both strategy consulting methodologies and AI/data capabilities, combined with international exposure across Artefact's global network.
• A collaborative, entrepreneurial culture of doers — innovative, fast-moving, and committed to supporting each other's growth.

This position is based in Brussels, with opportunities to collaborate on projects worldwide.

At Artefact Belgium, we value curiosity, motivation, and potential above all else. Don't worry if you don't tick every box — if you're excited about building a career at the frontier of strategy and AI, we'd love to hear from you

Join Artefact Belgium: Help our clients in their AI transformations

Who We Are

Artefact is a next-generation consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in AI applications to help clients achieve tangible business impact. Our Belgium office advises clients on their most pressing strategic challenges : from AI strategy and governance to digital transformation roadmaps and new business model design. Our inclusive and forward-thinking culture encourages creativity, collaboration, and professional growth.

We have 2000+ employees across 36 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client.

Key Responsibilities

Reporting directly to Chapter Leader, your role will be:

• Manage projects, or commercial proposal preparation process, involving the management of multidisciplinary teams, including Consultants, Data Scientists, Data Engineers, Creatives, Media experts and etc ;
• Handle clients directly on project assignments (run workshops, client meetings, formal presentations and etc) ;
• Bring the best of our expertise from the other chapters to your clients on Data Science, Activation (e.g., media buying, CRM, ...) and Creativity ;
• Impact-driven with real sales abilities, you will have to embark our clients into a transformation of their marketing, CRM, Supply Chain departments and make sure Artefact is their preferred partner in this endeavor.

Among your responsibilities as Consulting Director, you will:

• Develop client portfolio (hunting) ;
• Constantly stay on top of the Data, AI, Marketing content ;
• Support a commercial strategy to develop the country client portfolio through personal contacts, events, cold calls, and etc ;
• Monitor the commercial pipeline ;
• Build proposals supporting the client needs ;
• Deliver the highest standards of quality on your projects ;
• Pilot multidisciplinary teams (consultants, data scientists, strategic planners, media traders);
• Ensure the highest level of quality of output to your clients ;
• Accountable for the success of the projects from a client and team perspective ;
• Develop our Global Knowledge platform ;
• Build stronghold of knowledge through your clients’ engagements (frameworks, methodologies, technologies, ...) ;
• Ensure the spread of the Consulting Department knowledge across the company at local and Global level (in coordination with the Consulting Practice)

What You Bring

• Demonstrated success in your first 6+ years of career at a tier 1 consulting firm and have 4+ years of experience managing projects and/or clients
• Solid experience in data related topics, including but not limited to data transformation program, cloud infrastructure, AI & machine learning
• Strong interest and appetite in Data, Marketing & Technology
• Highly adaptable, able to cope with different topics and situations
• Full professional proficiency in Dutch (native or equivalent)

Our Values

• Collaboration: People of different background and expertise working closely together;
• Trust & Transparency: Dealing with data topics with integrity and ethics; Realistic and honest with our capabilities and limitations;
• Innovation: Always working on the most trendy and new topics on data and digital; Always on top of the new ways of using data;
• Action: We would rather do than to tell what to do; Has a “building the plane while flying” agile mentality

This position is based in Brussels, with opportunities to collaborate on projects worldwide.

At Artefact Belgium, we value technical leadership, a drive to innovate, and the ability to bring out the best in others. If you're ready to own the technical direction of cutting-edge AI projects and make a tangible impact, we'd love to hear from you.

Job Title: International Marketing Senior Manager
Location: UK / Italy / Belgium / Germany

Position Overview

HeartFlow is seeking a dynamic and forward-thinking International Marketing Senior Manager to join our EMEA team. This role will be central in driving customer engagement, shaping brand presence, and executing high-impact marketing strategies across some of our fastest-growing markets.

The ideal candidate will bring 10+ years of marketing and commercial experience in the medical device industry—ideally within medium to large companies—but will thrive in HeartFlow’s fast-paced, startup-like culture. We’re looking for a hands on marketer who can help drive growth, orchestrate major congresses and campaigns, and energize both physicians and internal teams with creative, impactful programs.

This is an exciting opportunity to elevate HeartFlow’s brand, accelerate market adoption, and position the company as a leader in cardiovascular innovation.

Key Responsibilities

1. Customer Engagement & Brand Presence

• Design and deliver a bold customer engagement roadmap across the EMEA region, ensuring HeartFlow stands out at congresses, workshops, and regional events.
• Manage the full lifecycle of congress participation, including booth strategy, faculty partnerships, vendor management, and flawless on-site execution.
• Drive compelling storytelling through impactful promotional materials, campaigns, and congress activations that resonate with physicians and decision-makers.

1. Strategic Marketing & Content Development

• Lead creation of marketing campaigns, digital and print assets, and customer-facing content that support business growth objectives.
• Collaborate with creative agencies and internal stakeholders to build campaigns that generate buzz, capture attention, and strengthen HeartFlow’s positioning.
• Explore innovative channels, partnerships, and engagement strategies to expand HeartFlow’s reach and influence in the market.

1. Physician Engagement & Programs

• Design and execute regional programs—such as workshops, dinner meetings, and training initiatives—that deepen physician engagement and support adoption.
• Work closely with distributors and sales teams to identify priority markets and deliver programs that drive measurable impact.
• Ensure seamless alignment with global strategies, leveraging best practices while tailoring initiatives for local relevance.

1. Internal Enablement & Collaboration

• Develop engaging training for internal teams to sharpen their storytelling and strengthen their ability to communicate HeartFlow’s value proposition.
• Partner cross-functionally (marketing, sales, medical, operations) to align strategies and ensure cohesive execution.

1. Stakeholder & Vendor Management

• Build strong partnerships with external vendors, agencies, and booth builders, ensuring brand consistency and cost-effective execution.
• Act as a trusted partner to distributors and regional sales teams, supporting their marketing and engagement efforts.

1. Performance & Insights

• Establish clear KPIs to measure success of marketing campaigns and customer engagement initiatives.
• Track ROI of congresses, programs, and campaigns, providing actionable insights to refine strategies and maximize impact.
• Manage budgets effectively, balancing creativity with business discipline.

Key Qualifications

• 10+ years’ experience in medical device marketing or commercial roles, ideally in EMEA markets, coming from cardiology.
• Previous roles marketing cardiology products in structured companies (Medtronic/ Abbott/ BSX, etc.. )
• Proven success managing congresses, campaigns, and customer engagement programs that deliver measurable business results.
• Strong commercial mindset: able to link marketing strategies directly to adoption and revenue growth.
• Creative storyteller with exceptional communication skills, capable of inspiring both physicians and internal teams.
• Experience working with distributors and regional markets; comfortable navigating complexity in fast-growing geographies.
• Self-starter with a proactive, hands-on approach and the ability to thrive in a startup-like environment.
• Fluent in English

#LI-IB1

Abous us

At TopCompare.be, we empower Belgians to make informed financial decisions, simplifying personal finance management. Through our platform, we facilitate consumer empowerment by comparing financial products, enhancing financial literacy, promoting market transparency, and ensuring nationwide mobile access to financial services. Since our inception in 2015, we have experienced rapid growth and have become the number one banking comparison platform in Belgium. Annually, we assist over 1.5 million Belgians in saving both time and money.

TopCompare.be is a proud member of the Samlino Group, Europe’s premier financial comparison platform operating in Denmark, Finland, Belgium, Portugal, and Greece, with its headquarters in Denmark. The group has cemented a strong market position, boasting over 150 partners across Europe, cutting-edge technology and marketing platforms, and robust management teams.

The position

As a Business Development Representative, you will play a pivotal role in generating leads and establishing new partnership opportunities with local businesses across Belgium. This position, reporting directly to the Head of Partnerships, is a highly visible commercial role.

The Business Development Representative is instrumental in identifying and nurturing new partner relationships. Serving as the primary point of contact for potential partners, you will be responsible for identifying prospects and transforming them into valuable partners. Additionally, you will be tasked with fostering strong relationships, addressing partner needs, and ensuring ongoing communication.

Responsibilities

• Collaborate with the Head of Partnerships to understand acquisition strategies, monthly targets, and upcoming product upgrades
• Identify potential leads through various channels
• Initiate contact with prospects via phone calls, email, etc., delivering compelling presentations of TopCompare's unique products and services
• Visit qualified prospects, establish relationships, and present TopCompare products
• Conduct timely and persistent follow-ups with partners to maintain strong relationships, engagement, and capture feedback
• Maintain accurate records of lead interactions in the CRM system

To achieve your goals with us you will: 

• Be part of a flat hierarchy and start-up culture which means a lot of responsibility from day one and building out your knowledge and skills very quickly
• Get constant support from and exposure to the management team, reporting to the Head of Partnerships
• Be part of a great working atmosphere in a team of smart, entrepreneurial and highly motivated people who enjoy regular team events and afterwork drinks

Requirements and skill set:

• Minimum Bachelor’s Degree or similar education
• Proven 2 to 5 years of experience in business development, partnership management, or similar roles. Experience in the financial services sector is advantageous
• Exceptional communication skills in both French and Dutch, both verbally and written. Fluent in English (written and spoken)
• Results-oriented mindset, with a demonstrated ability to drive initiatives and achieve targets
• Strong negotiation skills, capable of persuading even in challenging situations
• Ability to build and maintain relationships with key partners
• Comfortable working in a fast-paced environment and performing under pressure
• Experience with CRM software is a plus
• Curiosity about the financial services sector
• A driving license ensuring you can visit our partners

Perks:

• You will not be bored, you will work on hard and challenging real-world problems
• You will work with senior management of the company and the Group, with backgrounds from leading consulting, banking, and start-up companies
• You'll join a challenging, fun, and international environment
  
  
  
  
• Competitive remuneration package, including a company car with performance-based further growth

If interested, please promptly send us your CV to the email address hr@topcompare.be!

Junior Digital Marketing Specialist - SEO | Brussels

Start date : as soon as possible

Are you ready to kickstart your career and become our future digital marketing wizard? If giving power back to the consumer through nifty search engine optimisation and superb content is like music to your ears, join us on our scaleup journey to becoming Belgium’s most popular fintech platform. 

About us

At TopCompare.be, we help people save money and make the best choices about personal finance. Our educational content and free, comprehensive and independent comparison tools enable people to find the right product at the best price. This way we give the power back to the consumer. We are growing rapidly since our launch in 2015 and are already the nr. 1 banking comparison platform in Belgium. Every year, we help over 2 million Belgians save time and money.

TopCompare.be is part of Samlino Group, Europe’s leading financial comparison platform present in Denmark, Finland, Belgium, Portugal and Greece, and headquartered in London. Being part of this group, we are backed by EUR 20 million funding from amongst others, Nova Founders Capital, Ace & Company and Silicon Valley entrepreneurs such as Peter Thiel and Mark Pincus. The group has been able to establish a strong market position with over 150 partners in Europe, state-of-the-art technology and marketing platforms as well as strong management teams.

The position

You make our Google traffic explode by optimising our website and our content. 

Responsibilities:

• On-site optimisation: based on thorough and creative keyword research you write great copy so that every page of our site is targeting the right consumer question. This includes writing personal finance content (blog articles, how-to guides) based on market and product research, improving existing articles by using SEO tools and translating content into your native language (NL or FR)
• You establish and maintain strong content partnerships with 3rd party websites by reaching out to relevant possible partners and come up with content ideas that fit both our expertise and their brand.
• Technical optimisation: you do regular website audits to tackle potential technical problems together with our development team
• Research, analysis and reporting: your optimisations are data-driven and you follow up  on the results of your actions. You are responsible for the monthly report which serves as another source of insights for further optimisation
• You contribute to excellent customer care on our website and social media
• Spot and test new SEO tactics through knowledge of the latest developments in the market
• Contribute to finding innovative ways of building a powerful brand around our mission to help people make smarter choices about money

To achieve your goals with us you will

• Be part of a flat hierarchy and start-up culture which means a lot of responsibility from day one and building out your knowledge and skills very quickly
• Get constant support from and exposure to the management team, reporting to the Marketing Director
• Be part of a great working atmosphere in a team of smart, entrepreneurial and highly motivated people who enjoy regular team breakfasts, Friday ‘Friesdays’ and afterwork drinks

Requirements and skill set

• Organising, curious, goal-oriented, ambitious and ready to take responsibility for your own results
• Strong interest in search engines and digital marketing, ideally with a first experience in SEO. An understanding of HTML, CSS and Javascript is a plus
• You want to win and get a kick out of seeing the numbers improve day by day
• Large spreadsheets do not scare you, you are comfortable using a wide range of digital tools and are always on the lookout for new ones that could be useful
• Excellent writing skills with a good feel for how Belgians talk about and search for financial information
• 2 to 5 years of academic background in communication, marketing, business or similar
• Native level French and/or Flemish, fluent in English (written and orally)
• Curious about the financial services sector

Apply today at hr@topcompare.be and don’t hesitate to share with your friends!

.

About the opportunity 

We are looking for a high-performing Sales Manager to join our Belgium team and play a key role in driving new business growth across agencies and direct brands. 
You’ll be responsible for identifying and securing new revenue opportunities, building relationships with key stakeholders, and delivering solutions that align with client goals. You have a track record in driving business growth, a deep understanding of programmatic advertising, and thrive in a fast-paced, collaborative environment. 

What will you do?

• Identify, pitch, and close sales deals with media agencies and direct brands
• Develop strong, mutually beneficial relationships with clients
• Collaborate and work closely with other departments (sales, account managers and CX, ad ops, publisher, design, finance and legal teams) to ensure client campaign expectations are communicated internally
• Represent Teads and be a brand ambassador in the online advertising marketplace
• Ensure a high level of client satisfaction to generate renewals and increase incremental revenue
• Responsible in hitting own quarterly revenue targets

What will you bring to the team?

• Your skills and experiences:
  • Solid sales experience within the adtech or online media industry
  • Knowledge of digital advertising, including performance, online video, display and CTV
  • Experience in winning and developing larger strategic clients
  • Excellent communication and relationship-building skills
  • Strategic, solution-oriented and self-driven
  • Fluent in French or Dutch and English
• You connect with our values:
  • Relentless Customer Focus: You put customers at the heart of everything, building strong relationships, understanding customers needs, and making decisions that keep their perspective front and center.
  • Act Today, Not Tomorrow: You make smart decisions quickly, prioritize action over perfection, and keep things moving forward, even when things aren’t 100% clear.
  • Obsess About Outcomes: You’re outcome-driven, take ownership of your results, and work through challenges to deliver what really matters.
  • Evolve Through Change: You’re adaptable, curious, and see change as a chance to learn and improve. You evolve your skills to keep up and push ahead.
  • Human-driven, Powered by AI: While we use AI to drive performance, it’s our people who make the real difference. You bring empathy, collaboration, and a love of learning to everything you do.

Please submit your CV in English.

About the Role

Are you looking to evolve your PPC marketing expertise but feel limited by your current evolution possibilities? Do you wish you had the time and the resources to learn and test more advanced features? Are you energized by the thought of talking strategy with big local and international brands across multiple sectors? Then we may have the perfect challenge for you! Join our team as a high potential medior or senior. We will evaluate your knowledge and interests and set you up with a challenging customer portfolio adapted to your ambitions. Thanks to our Knowledge, Innovation, Quality & Excellence pillars you are supported throughout your development, ensuring that you are constantly growing. Our task force system allows you to focus on managing your customers, strategy, and innovation, while your support team takes care of day to day and recurring tasks - keeping you informed on progress every step of the way.

Responsibilities

• Creates, manages and optimizes SEA Campaigns aligned with customer objectives
• Guarantees that production and delivery lead times are met according to defined SLAs
• Meets Individual KPIs (Campaign management, Customer objectives & customer satisfaction)
• Maintains coherence of the SEA strategy with the customer’s overall marketing strategy
• Detects potential areas of improvement during the management of SEA campaigns
• Is proactive in indicating improvements when needed and communicates to Manager
• Manages incoming requests from external departments, prioritizes and communicates efficiently
• Supports other elements of the team (this includes being a reliable backup during absences)
• Reports on Account & Campaign performance for both internal and external purposes
• Keeps the digital knowledge pro-actively up to date (Actively stays aware of market trends and updated concerning digital marketing and advertising – main focus on SEA)
• Assures confidentiality of all customer & company information
• Communicates in a timely and professional manner to internal & external clients via e-mail, Wrike & telephone
• Analyses and evaluates campaign performances and creates roadmaps for optimisations. Coordinates and follows up on the roadmap efficiently to task force members.
• Occasionally presents SEA results & recommendations during live presentations to Advertisers
• Delegates tasks efficiently to other team members.

Qualifications

• Graduate or equal by experience
• Experience managing SEA Campaigns (Google or Bing)
• Fluent in French or Dutch and English
• Good understanding of Microsoft office tools
• Eager to learn continuously
• Structured and disciplined with a mature sense of responsibility
• Has experience managing internal and/or external customer expectations

CAPCO – THE FUTURE NOW  

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO  

Capco is a global technology and business consultancy, focused on the financial and energy sector.  We are growing at fast pace in our Belgian office, the opportunity for growth is large, accessible, and immediate.  We are passionate about helping our clients succeed in an ever-changing industry. Capco is going through a significant growth journey, now is a very good time to join us as we expand our consulting team in Belgium. 

LET'S GET DOWN THE BUSINESS.  

Capco is seeking Product Managers to help our banking and financial services clients create products that customers love and that drive commercial success.

Our mission is to support our clients in improving the financial world for individuals, businesses, and society as a whole.

As a Product Manager, your role within our delivery teams at client sites will be to ensure that the product delivers value to its users.

• You will work alongside multidisciplinary product teams, including designers and engineers/developers, to identify and solve key customer problems and to design solutions that are both user-friendly and technically feasible.
• You will be involved throughout the entire product lifecycle – from customer and market research to launch and optimization – delivering measurable value to end users in a fast-paced environment.
• You will provide the team with structured insights into end users by combining market studies, primary qualitative research (by talking to users!), quantitative research, and observed data on how users interact with the product.
• To ensure product viability, you must bring a strong understanding of the constraints within which financial institutions operate – including regulation, risk and control, privacy, and business case analysis.
• You will focus on achieving business and customer outcomes rather than simply delivering outputs. We are looking for Product Managers who can think creatively and explore different ways of achieving results.

EXPERIENCE AND REQUIRED SKILLS

• With a degree from a top-tier business or engineering school, you have at least 5 years of experience in product management, gained within a tech company, an agency, and/or a consulting firm.
• Knowledge of ecommerce payments and acceptance gateways is a must.
• You have a proven track record in discovering and building end-to-end products, preferably for mobile and web applications.
• You possess well-informed opinions on product methodologies (e.g., Jobs-to-be-Done, Customer Personas, prioritization frameworks, KANO, Lean Startup, etc.) and agile delivery methods.
• As digital products are inherently technological, you have a strong interest in technology (without necessarily being a technical expert or having a technical background).
• You have a demonstrated ability to collaborate effectively and constructively with engineers/developers, designers, and business leaders, to inspire and work efficiently with team members and stakeholders alike.
• You are skilled at tackling complex problems and presenting logical, data-driven, and structured recommendations.
• You are well-versed in the banking and financial services sector, including competitive landscape, regulations, and market trends.
• Fluency in English is required.

Why Capco?  

At Capco, we provide more than just a career — we offer opportunities to grow, lead, and succeed in an environment where you’re supported and rewarded.  

What do we offer:  

• An attractive remuneration package, reflecting your experience, including a company car or a green mobility budget, net allowances, end-of-year bonuses, health insurance, a mobile phone and subscription, laptop and meal vouchers  

• Organised individual learning tracks with access to leading online skills development platforms, to onsite and online teachers and to our global experts  

• A hybrid (on-site/remote) work environment  

• A shared objective to achieve a good work-life balance  

• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients  

• A diverse, inclusive, meritocratic culture  

NEXT STEPS : 

If you are eager to advance your career with us, apply and wait for one of our recruiters to contact you! 

About the team:

Capco is a global management and technology consultancy that specializes in advisory, implementation, and delivery of client-centered solutions across Financial Services, Energy, and Insurance industries. We support modern platform implementations, digital transformations, end-to-end IT delivery, omni-channel standardization, cloud-based data management, and predictive data analytics. Our collaborative and efficient approach helps clients reduce costs and manage risk and regulatory change while increasing revenues. We are thinkers, innovators, and disruptors. We are small enough to care but large enough to matter.

About the Job:

As a Project Manager you will play a key role in the delivery of projects and change initiatives for our clients in the financial and energy industry. You will work closely with project teams, product owners, and client stakeholders to resolve conflicts and remove barriers, ensuring deliverables are on-time and meet quality standards. This role could manage a mix of Capco and client employees, all working towards the ultimate goal of delivering various projects on-time and at or under budget.

What You’ll Get to Do:

• Develop and execute an integration strategy and roadmap
• Lead the team in technical requirement collection, mapping, validation, and optimization efforts
• Work with cross-functional teams to ensure alignment of integrations with data processes with business goals and technical requirements
• Work with technology teams to drive tooling and solutions for integrations, endpoints, secure data transfer, and resiliency
• Manage stakeholder communications and provide insights for decision-making
• Monitor data quality, compliance, and security standards throughout the project lifecycle

What You’ll Bring with You

• 5+ years of experience working with and leading cross functional teams as a project manager in an agile and/or iterative waterfall delivery environment
• Coordinate with business stakeholders and development & testing leads to prioritize deliverables across the program roadmap and complete additional research to define future feature design
• Guide teams through delivery and manage scope, risks and issues, resolving at the lowest level and escalating as needed
• Understanding of IT 
• Help execute Agile delivery, including: team sprint & increment planning, backlog management, and readouts
• Quantify customer impact of feature deliveries and measure product KPIs
• Working knowledge and experience with JIRA, Confluence, Project, and Visio
• Experience working in financial services 
• Having the ability to create and give executive-level presentations
• Establishing effective project timelines with correct dependencies and durations and ensuring their execution on schedule and within budget
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget
• English with good knowledge of Dutch 
• Commercial skills 

Why Join Capco?

• Capco provides an environment where your expertise and innovative ideas will thrive. Here’s why you’ll love working with us:
• Competitive Compensation: Includes a company car or green mobility budget, allowances, end-of-year bonuses, health insurance, mobile phone, laptop, and meal vouchers.
• Learning Opportunities: Gain access to advanced learning platforms, in-person and virtual courses, and our network of global experts to support your continuous development.
• Flexible Working Environment: Enjoy a hybrid setting, combining the benefits of remote flexibility with in-office collaboration.
• Work-Life Balance: Work in a supportive environment designed to encourage balance and wellness both personally and professionally.
• Innovative Culture: Operate in a non-hierarchical workspace where great ideas and initiative are celebrated, giving you a platform to showcase your expertise.

Ready to take the Next Step 

If this sounds like you, we would love to hear from you.  This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.