At The United Firm | La Liga Defensora, APC, our expert legal team is a driving force behind our continued success. We’re in search of an experienced Personal Injury Virtual Assistant / Case Manager to join this team and help maintain the standard of excellence for which we’re known. The Personal Injury Case Manager will report directly to the Department Supervisor. This Case Manager will participate in all aspects of our pre-litigation personal injury practice. This includes opening claims, obtaining evidence, obtaining medical records and bills, assisting clients with treatment, assisting clients with their property damage claims and corresponding with insurance companies on a daily basis. 

Responsibilities:

• Maintain communication with clients and provide case updates promptly
• Monitor and maintain client treatment portfolio
• Obtaining evidence, documents, medical records and medical bills related to our clients' case
• Assisting clients with their property damage claims
• Manage attorney schedule efficiently (attorney-client meetings, court appearances, etc.)
• Organize and maintain electronic case files within the company's software/case management system.

Qualifications:

• At least 1 year of Personal Injury experience as a Case Manager in Personal Injury
• Bilingual (English/Spanish) required
• Experience with Case Management Software
• Great interpersonal skills, extending patience when working with individuals, and proactivity when issues arise.
• Ability to maintain several responsibilities at once and time-management skills, prioritizing high and low-level demands adequately
• Excellent customer service attitude in fast-paced environments

The United Firm | La Liga Defensora, APC, is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We're dedicated to providing an inclusive, open, and diverse work environment.

Veterinary Receptionist 

Salary: $22 - $25 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position. Clinic Hours: Monday–Friday, 8:00 AM – 8:00 PM; Saturday, 8:00 AM – 3:00 PM.

Overpeck Creek Animal Hospital is hiring a full-time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, and retirement.
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
• Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.

Key Responsibilities: 

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Qualifications:

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

About Overpeck Creek Animal Hospital
Located in Bogota, NJ, Overpeck Creek Animal Hospital proudly serves North New Jersey, including Tenafly, Bogota, Hackensack, Teaneck, and surrounding Bergen County communities. Our mission is to provide advanced veterinary medicine and compassionate care, focusing on both pets and their families.

We offer comprehensive, state-of-the-art services, foster the human-animal bond, and maintain a team committed to excellence, professionalism, and continuous growth. Every team member is valued as a leader, ensuring your experience is smooth, comforting, and personalized.

As an AAHA-accredited hospital, we meet or exceed over 900 rigorous standards in patient care, diagnostics, surgery, and safety—a distinction held by fewer than 15% of practices in the U.S. and Canada. At Overpeck Creek, you can trust that your pet is receiving the highest standard of veterinary care in a welcoming, compassionate environment.

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