Job Title: IT Technician Support.

IT Technician Support - is responsible for providing local operational support for an office or
group of offices. This position requires both excellent customer service and problem-solving skills. The
candidate must possess a process and project orientated mindset and be efficient working individually as
well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of
technology and adaptable enough to be able to leverage it against a wide range of technical issues. The
candidate must be highly motivated and self-reliant individual with a desire to better themselves.

Issues Management and Resolution
• Analyze issues and formulate solutions
• Troubleshoot system, application and hardware issues
• Ensure customer is updated on ticket progress
• Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV
equipment and meeting/event support
• Work directly with customers to solve problems
• Utilize internal IT Knowledge Base to both provide and find solutions to known issues
• Use external information to research and resolve issues when needed
• Consistently update the ticket tracking system with status and fixes
• Properly escalate issues to necessary parties as required
System Administration
• Perform routine system maintenance on laptops and desktops
• Track computer assets according to organizational standards
• Perform backups and restores
• Perform configuration of hardware including drives, network interfaces, memory, processors, and
peripherals.
• Perform installation and configuration of software including operating system, patches, and 3rd
party products.
• Maintain established computer standards and participate in testing new standards
Communication
• Strong interpersonal skills with heavy focus on customer service
• Demonstrate sound written, oral and organizational skills
• Collaborate with local and remote teams using provided tools
• Consistently share solutions with peers
• Works effectively as an individual and as part of a team
• Comfortable training both small and large groups of people on new IT solutions
Resource & Project Management
• Complete assigned tasks on time
• Ability to follow documented commonly used concepts, practices, and procedures
• Ability to manage multiple constituencies, issues, priorities, projects and goals
• Adhere to team policies and organizational reporting structures
Continuous Improvement
• Gather knowledge of technology changes through training, conferences, books, journals, case
studies, and perform product evaluations.

Work Schedule
• Must maintain a flexible schedule and be available to work non-standard business hours upon
request or as needed
• Must be available via cell phone for issue resolution and assistance after hours
Travel
• Local travel between sites may be required
• Occasional travel to sites outside the local area may be required

Education and Certifications
• Associate’s Degree, Bachelor’s Degree from an accredited university, preferably in Computer
Science, Information Systems or equivalent program, or a proven track record of IT experience
required.
• Technical certifications are a plus (e.g. ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+)
Experience
• Minimum 1 year IT experience
• Experience delivering IT solutions within a corporate and/or enterprise environment
• Experience working in a mixed Mac and Windows environment

Additional Skills
• Experience in the Advertising and/or Marketing industry preferred
• Experience in centrally managed computer environments
• Experience supporting A/V environments not required, but is a plus
• Skills helpful but not required – BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF),
Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems

Location: Remote - Geography based

Do you have a consistently strong record of sales performance in a fast-paced selling environment where your work has a critical impact on patients?  At Invivyd, we’re building a category and disrupting the status quo. We’re looking for experienced and driven Senior Virology Care Specialists who are ready to utilize their industry experience bringing passion, persistence, and a strong desire to help patients.

• Develop strong, compliant relationships across a broad range of health care providers (HCPs) across multiple specialties and account types (IDNs, health systems and community clinics) by understanding their needs and sharing accurate, balanced information about Invivyd’s products and solutions
• Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions
• Identify shared priorities and leverage knowledge and tactics within full account to develop a territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive superior results
• Utilize your understanding of the broader healthcare landscape for account selling, including provider offices and health systems, and how decisions are made across these settings
• Manage your territory with a business owner mindset with accountability, energy, and drive by owning the outcome of your results with a sense of urgency while staying compliant with company policies and industry regulations
• Deliver compelling product presentations and educational discussions to support patient care decisions by utilizing all approved resources in line with company training and compliance requirements
• Collaborate as a positive energy multiplier cross-functionally with colleagues in marketing, market access, and other teams to support customer needs and win together
• Operate with an enterprise mindset to gather and share customer insights, feedback, and questions to help Invivyd continuously improve how we serve providers and patients
• Collaborate with cross-functional partners on overall account and territory strategy to maximize internal/external knowledge on how to access products and services
• Aggregate customer, market data, and insights to effectively apply multiple channels to drive total selling engagements
• Utilize data driven approach to prioritize customers/accounts to maximize impact aligned to strategic plan

 Required: 

• Bachelor's degree strongly preferred; candidates without a degree with significant relevant, related industry experience will be considered
• 5+ years of sales experience in biotech, pharmaceuticals or medical device customer facing roles is required
• • Candidates must live within the stated territory
• Able to fulfill requirement to be in the field five days a week, including overnights as required, conducting visits, while also completing all administrative tasks related to the role
• Ability to drive and/or fly within the territory, as required
• Proven winning attitude with a growth mindset
• Strong communication and interpersonal skills, with the ability to build relationships and engage in meaningful conversations with healthcare providers
• Coachable and eager to learn - open to feedback, willing to adapt, and motivated to grow into a high-performing sales professional
• Demonstrated persistence, resilience, agility, and a strong work ethic; comfortable working in a fast-paced, evolving environment
• Ability to manage time effectively, prioritize tasks, and take ownership of territory responsibilities
• High standards of integrity, professionalism, and a commitment to compliance in every interaction
• Passion for making a difference in the lives of patients and a desire to be part of a mission-driven company
• Strong ability to communicate clinical product information in a compelling and compliant way
• Must be results oriented and can demonstrate time management skills with ability to gain access to hard to see customers
• Demonstrated effective organizational and interpersonal skills to prioritize opportunities

Pay Range

$120,000 - $160,000

The pay range represents the expected full-time base salary for this role at the time of posting. Actual base pay will be determined based on a variety of factors, including relevant experience, skills, and education. In addition to base pay, this role is eligible for both an annual short-term incentive (e.g., bonus or sales incentive) and an annual long-term incentive (e.g., equity), reflecting our commitment to rewarding strong performance and long-term impact. Learn more about our total rewards by visiting https://www.invivyd.com/careers/.

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Full-Time Assistant Store Manager that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

Responsibilities will include:

CUSTOMER EXPERIENCE

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience
• Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer

LEADERSHIP & TEAM MANAGEMENT

• Supports the Store Manager in recruiting, hiring, and retaining top talent 
• Supports the Store Manager in creating and maintaining a succession strategy
• Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
• Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager

TRAINING & DEVELOPMENT

• Deliver world-class, in-person training (in conjunction with e-learning) to all new team members 
• Ensure timely completion of new hire training paths
• Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
• Suggest improvements or new programs related to retail training
• Ensure the compliance of all training activities with established policies and best practices
• Work closely with store leadership to prepare, plan, schedule, and execute new hire training
• Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
• Attend regular training meetings to ensure understanding of necessary information

VISUAL MERCHANDISING 

• Productive planning, presetting, and on-time execution of visual directives
• Submit store photos as requested and complete feedback given by HQ
• Participate in visual training calls with HQ partners to support new product launches 
• Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed 
• Support store presentation through sell through and markdown cycles 
• Maintain in-store marketing elements and accurate presentation of store collateral 
• Work with store manager to ensure schedule is reflective of visual set times for product launches 
• Partner with store leaders for new hire visual training 
• Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props 

BUSINESS OPERATIONS

• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications:

• 3+ years Retail Management experience 
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency

Requirements:

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory. 
• Ability to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must be able to reliably commute to and from the work location
• Must be available to work 40 hours per week including weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Full Time Benefits:

• Competitive salary
• We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• Free Boots!
• Generous employee discounts!

The hourly rate for this position is $23- $28. The actual compensation will be based on factors such as the candidate’s skills, qualifications, and experience.

About Us:

Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! 

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.

COMPANY OVERVIEW

HexArmor® is a leader in developing some of the most advanced PPE solutions. At HexArmor®, we believe safety is not a luxury – it’s a necessity. Since day one, we have worked hand-in-hand with our customers to deliver innovative and effective PPE solutions to keep their workers safe.

SUMMARY

The Regional Category Specialist is a product and category expert responsible for driving growth, adoption, and execution of HexArmor’s product portfolio within an assigned region. This role partners closely with Regional Sales Managers, Director of Sales, Marketing, Category and Product Management, and key distribution partners to expand category presence, support new product introductions, and influence end-user and distributor adoption through training, trials, and strategic category insights.

The ideal candidate combines deep PPE product knowledge, strong commercial acumen, and the ability to influence without direct authority across sales teams, distributor partners, and end users.

LOCATION

Primarily working out of a remote home office with expected travel into the region (Gulf Region). Home office location is flexible, with a preference for candidates located in the Atlanta, Orlando, Birmingham, Tampa, or Miami areas.

JOB DUTIES AND RESPONSIBILITIES

Category & Product Leadership

• Serve as the regional subject matter expert for Above The Neck (ATN) products (e.g., head protection, eye/face protection, hearing protection).
• Support category growth strategies aligned with HexArmor’s regional, national, and global product roadmap.
• Act as the voice of the customer and region by collecting competitive insights, usage trends, and unmet needs.
• Partner with Product Management and Category Management to support new product launches, pilots, and post-launch adoption.

Sales Enablement & Field Support

• Work alongside the Regional Sales Managers to drive category penetration and mindshare.
• Support key customer calls, plant walk-throughs, PPE assessments, and on-site product trials.
• Assist in converting competitive business through product demonstrations, technical comparisons, and value-based selling.
• Provide pre- and post-sale technical and application support.

Training & Education

• Conduct in-person and virtual product training for sales teams, distributors, and end users.
• Develop feedback and recommendations to improve training tools, product literature, and sales messaging.
• Ensure consistent product positioning and value proposition across the region.

Data, Reporting & Collaboration

• Track regional category performance, trial activity, and conversion results.
• Share insights with Sales Leadership, Product Management, and Marketing.
• Collaborate cross-functionally to ensure alignment between market needs and internal priorities.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Business, Marketing, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in PPE, industrial safety, category management, product management, or technical sales.
• Strong understanding of distributor-based sales models.
• Experience supporting product launches, trials, or category growth initiatives.
• Ability to travel up to 50% within the assigned region.

SKILLS & COMPETENCIES

• Deep product and application knowledge in industrial safety/PPE.
• Strong presentation, training, and communication skills.
• Ability to influence and collaborate across sales, distributors, and internal teams.
• Strategic thinker with a hands-on, field-oriented mindset.
• Comfortable analyzing market data, competitive products, and customer feedback.
• Highly organized with strong time management and prioritization skills.

SUCCESS METRICS (First 12–18 Months)

• Increased category penetration and revenue growth within the assigned region.
• Successful execution of new product launches and regional trials.
• Improved distributor engagement and category adoption.
• Strong alignment and partnership with Regional Sales teams.

COMPENSATION

• Salary + Commission

HexArmor is proud to be an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with dignity and respect. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

At HexArmor, we believe diversity in people and ideas makes us stronger. We are committed to attracting and retaining a diverse employee workforce honoring people’s experiences, perspectives, and cultural backgrounds. As one HexArmor community, we strive to create and maintain a working environment that is welcoming, inclusive, and impartial.

If you require a reasonable accommodation during the application or interview process, please let us know.

** Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen and background check **

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.

Who We’re Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods, where a sense of urgency is necessary
• Passionate about creating delicious coffee and other cafe beverages
• A strong, independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable maintaining store safety

What you'll own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment (the Eversys cameos and shot masters) and products in the industry to prepare the tastiest drinks
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverages to retain their freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Adhere to Health and Safety Regulations and Food Safety Standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Part-Time: 24 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Full Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorised to work in the UK