Job Title:              Loadbank Coordinator

Reports to:          Power Rental Manager – Engine Division

FLSA Status:      Non-Exempt

Division:               HPS

Department:        Hawthorne Power Systems

Location(s):        Rancho Bernardo

POSITION SUMMARY:   The Rental Coordinator handles all administrative duties pertaining to the rental department and assists both internal and external customers with all equipment needs; ensures customers are set up in all appropriate systems, confirms equipment is prepped and ready and may handle cashiering duties and anything else assigned by his/her supervisor. 

ESSENTIAL FUNCTIONS:

1. Assists customers with all Loadbank, Transformer, & accessories needs.
2. Schedules all deliveries and pickups.
3. Initiates all rental contracts and processes all paperwork including packing slips, BOL and shipping contacts, etc.
4. Bills rental invoices upon return of equipment and processes all vendor and internal invoices.
5. Assists customers with equipment service needs.
6. Negotiates rental rates with customers and confirms appropriate information is entered prior to billing.
7. Keeps phone log of all incoming calls.
8. Maintains and updates all rental contract files.
9. Handles total responsibility for shipping & delivery of units to customers to correct locations and in a timely manner as well as to and from tradeshows and other events.
10. Processes all AR/AP administrative duties for department, processes invoices for Sales, New, Used and Loadbanks department equipment.
11. Updates rental Calendar and ensures available equipment is ready to go for customers.
12. Contacts customers regarding free trainings and follows up with customer appreciation and Rental Rewards program.
13. Ensures all deposit policies and procedures are being followed. May handle cash and cashiering responsibilities with rental customers.
14. Responsible for collection of payment when customer is a “cash” customer.
15. Returns equipment, issues credit and handles additional billing as needed.
16. With the approval by the Rental Supervisor, advises and bills the customer for the cost of repair for machine damage.
17. Works Hand-In-Hand with Shop Supervisor to coordinate Service schedules on Long Term rentals.
18. Assists in Inventory Coordination.
19. Work with Yard Coordinator on Equipment Registrations, CARB permits, & Equipment Check-ins.
20. Handles other administrative duties including travel arrangements, hotel accommodations and transportation.
21. Any other function your manager deems necessary

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have 2 years general office experience.
2. PC skills required.
3. Must possess strong customer service skills and ability to multi-task efficiently and effectively preferred.
4. Must have a valid Class C Driver’s License with a good driving record.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handling: Seizes, helps or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position, if required to perform various functions of the job.
7. Vision: Read paperwork, employment files and records on the computer.
8. Talking: Communications by phone and in person.
9. Sitting: Sits at desk.  Sits for long periods of time.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $30.00 - $40.00 per hour

About Pair Team

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. 

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.  We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare. 

We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home

What You’ll Do

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members 
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist  with delegated tasks
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations 
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

What You’ll Need

• 1+ years of general work experience (Case Management preferred)
• You are physically located in California
  • Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
  • Virtual Ops requires a quiet, HIPAA compliant and internet connected space
• Bilingual – English/Spanish 
• Strong understanding of cultural fluency
• High degree of empathy 
• Ability to work collaboratively in a multidisciplinary team
• An eye for optimization
• Organizational skills
• Ability to remain patient when faced with adversity 
• Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
• A valid driver’s license and auto liability insurance

Preferred Qualifications: 

• Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder 
• 2+ years of case management experience
• Experience with motivational interviewing
• Knowledge of medical terminology
• Zest for problem solving, seeking answers, and thinking outside the box
• Detail-oriented and organized self-starter who is a rockstar multitasker
• Reliable and comfortable in an ever-changing environment

Because We Value You

• Salary: $22-$25/hour
• Comprehensive health, vision & dental insurance
• 401k
• Monthly $100 work from home expense stipend for your WFH days
• Gas reimbursements for your on-site engagement days
• Flexible vacation policy -- take the time you need to recharge!
• We provide all of the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!

POSITION SUMMARY: 

Under the direct supervision of the Warehouse Supervisor, the Warehouse Associate 1 pulls parts and assists customers with their parts orders in addition to performing other general warehouse duties.

ESSENTIAL FUNCTIONS:

• Perform general warehouse tasks.
• Provide any needed customer assistance.
• Fill orders for customers and shop.
• Stock receipting.
• Deliver parts.
• Order packing.
• General cleaning duties.
• Assists with warehouse rearrangements.
• Locates parts on shelves.
• Bin counts.
• Cycle counts.
• Truck loading and unloading.
• Other duties as assigned by supervisor/manager.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Must have a valid California Class C Driver’s License with a clean driving record.
• Must have high school diploma or equivalent (or equivalent experience).
• Must be able to obtain a valid forklift certificate.

PHYSICAL DEMANDS:

• Walking and moving about on foot often through uneven terrain.
• Handling: Works with hands.
• Lifting: Raises or lowers miscellaneous equipment parts. Up to 60lbs. daily, frequent exertion.
• Reaching: Extends hands and arms in any direction.
• Stooping: Bends body downward and forward by bending at knees or waist.
• Standing: Remains in standing position If required to perform various functions of the job.
• Climbing: In and out of equipment.
• Vision: Reads work tickets and parts books.
• Talking: Communicates via telecommunications and in person.
• Sitting: Sits in equipment and in vehicles.

ENVIRONMENTAL:

• Noise:   Works in conditions with constant or intermittent noise.
• Temp/Weather: Works in a warehouse and outside with variations of temperature and weather.
• Exposure: Foul odors, fumes and harsh substances.

ACCOMMODATIONS:  

Reasonable accommodations for essential functions of the position will be considered.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $19.00 - $21.50 per hour

POSITION SUMMARY:

With minimal supervision, will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours possible, and without rework.

ESSENTIAL FUNCTIONS:

1. Maintains favorable business relationships with customers, suppliers and personnel from other HPS departments.
2. Attends training classes as directed and obtains passing grades in
3. Adheres strictly to HPS safety, housekeeping, credit and other rules, policies and
4. Demonstrates proficiency in reading technical data and schematic
5. Troubleshoots mechanical problems and document on field report.
6. Recommends action to correct the failure or
7. Perform repairs to Caterpillar and other manufacturer’s engines and support components.
8. Ability to utilize test and diagnostic equipment/ tooling to test, repair and/or adjust Caterpillar and other manufacturer’s engines and support components.
9. Takes and processes scheduled fluid samples in a timely manner.
10. Performs Equipment Inspections, Fluid & Filter, changes batteries and Cooling Systems
11. Assist and potentially lead, in performing overhauls on Caterpillar engines and support components.
12. Informs management and other team members of pertinent information such as procedures, policies, changes received from other employees, customers or factory reps if deemed
13. Analyzes all Caterpillar engines and related Power Generation equipment systems and components for proper operation in arrangement application based on theory of design.
14. Determines if installed monitoring/metering equipment is appropriate for required
15. Performs resistive / reactive load testing of
16. Defines, documents and performs system level surveys and audits for engine and support systems and assure installed equipment performs as required

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a valid California Class C Driver’s
2. Minimum seven (7) years’ experience in the repair and maintenance of / EPG/ Marine power generation equipment.
3. Working knowledge of testing
4. Basic diagnostics and troubleshooting of
5. High school graduate or E.D. or can provide verification of all formal classroom study or hands on experience related to Genset repairs.
6. Must have mechanics hand tools and sufficient test tooling to perform diagnostics and repairs on Caterpillar
7. Must have excellent verbal and written communication skills, and be able to document and record site and equipment conditions, prepare written work procedures, and work scope documents. Ability to prepare final reports suitable for presentation to end user.
8. Proficient in computer skills such as Microsoft Word, Excel, Access, CAT ET and SIS, and able to work with related computer programs associated with system controllers and devices.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven
2. Hands/arms operating equipment, hand and power
3. Handling: Works with
4. Lifting: Raises or lowers miscellaneous equipment parts and Lifts up to 60 lbs. with frequent exertion.
5. Reaching: Extends hands and arms in any
6. Stooping: Bends body downward and forward by bending at knees or
7. Standing: Remains in standing position if required for certain repair or maintenance
8. Climbing: In and out of equipment, vessels, and vehicles.
9. Vision: Reads work tickets, parts and service books and operate rigging equipment.
10. Talking: Communicates via telecommunications and in
11. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.
12. Sitting: Sits in equipment, vessels, and
13. Lying: Lies in prone position under vehicles, in vessels, and around

ENVIRONMENTAL:

1. Noise: Works in conditions with constant or intermittent
2. Temperatures/Weather: Works outside and in shop with variations of temperature and
3. Exposure: Foul odors, fumes and harsh

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $38.00 - $50.00 per hour

POSITION SUMMARY: The Engine Service Tech 2 - Truck Shop troubleshoots mechanical problems in Caterpillar and allied products. With minimal supervision, the Engine Service Technician 2 - Truck Shop performs duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary and without re-work. Besides performing mechanical repair as directed, the Engine Service Technician 2 - Truck Shop also estimates work orders and prepares written quotes for submission to the Lead Person and/or Service Supervisor.

ESSENTIAL FUNCTIONS:

1. Troubleshoots all Caterpillar and related systems.
2. Uses all test and diagnostic equipment available to make adjustments to truck engines and systems.
3. Makes warranty recommendations.
4. Performs minor welding, fabrication, plumbing alignment and D.C. electric repairs.
5. Guides/supervises lower-level technicians in the repairs of trucks, Caterpillar and allied engines.
6. Performs other duties as assigned by the supervisor.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a valid Class C Driver’s License with a clean driving record.
2. Must have a valid California Class “B” driver’s license, if assigned vehicle requires.
3. Three to seven (3 to 7) years of experience in the repair of on-highway trucks and buses.
4. Expertise in all phases of on-highway truck service operation.
5. Full and positive knowledge of the Caterpillar product line and allied products.
6. Must have a high school diploma or equivalent, or can provide verification of all formal classroom study or hands on experience related to equipment repairs.
7. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical, and electronic systems on all makes of trucks and Caterpillar engines.
   • NOTE: Some high dollar value tooling is supplied by Hawthorne Machinery Co.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Handling: Works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools. Lifts up to 50 lbs. with frequent exertion
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required for certain repair or maintenance work.
8. Climbing: In and out of equipment.
9. Vision: Reads work tickets, parts and service books and operates heavy equipment.
10. Talking: Communicates via telecommunications and in person.
11. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.
12. Sitting: Sits in equipment and vehicles.
13. Lying: Lies in prone position under vehicles and equipment. 

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

 Here’s what we Offer…

• Competitive Compensation
  • Possible tool stipend
  • Possible sponsored certifications
  • Possible sign-on bonus
  • Possible relocation benefits
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $38.00 - $50.00 per hour

WelbeHealth provides life-extending health care to our most vulnerable seniors. Through our innovative PACE model of care, we serve as both the health plan and the provider, allowing participants to live safely in their homes rather than moving into skilled nursing facilities.

The Outreach Specialist plays a critical role on our Marketing, Outreach, & Enrollment (MOE) team. This role is the driver of enrollment success — building relationships in the community, generating quality referrals, and guiding prospective participants into the PACE program.

This role is different because Outreach Specialists at WelbeHealth:

• No “hard sell” pressure – You’re not pushing a product; you’re connecting vulnerable seniors with life-changing care
• Mission-driven work – You’ll be helping participants get the support they need to stay in their homes and communities
• Focus on relationships, not transactions – You’ll build genuine, ongoing relationships with seniors, caregivers, and community partners rather than chasing one-off sales
• Community-first approach – You’ll engage with the community at events, local organizations, and face-to-face outreach instead of cold-calling all day

We care about our team members. That’s why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On the day-to-day, you will: 

• Coordinate and initiate outreach and engagement activities in communities
• Identify opportunities to collaborate with community organizations to generate qualified leads, leading to potential enrollments
• Establish and maintain relationships with community leaders and partners including senior centers, assisted living facilities, food banks, churches, and other community-based organizations
• Develop and implement monthly marketing plans to consistently achieve monthly enrollment metric goals with MOE Director
• Provide education regarding WelbeHealth’s services to community referral sources

Job requirements include:

• Bachelor’s degree in marketing or health care administration preferred
• DHCS training and exam as a marketing representative within 30 days of hire
• Minimum of one (1) year of experience in a sales and marketing role with at least one (1) year in a healthcare or senior care setting preferred (within service area preferred; outside sales experience preferred)
• Technology experience which can include Salesforce, Athena, etc.

We are seeking Outreach Specialists that ideally have outside sales and marketing experience. If you’re ready to join a holistic care team that values both its participants and providers, we’d love to hear from you!

POSITION SUMMARY: 

With minimal supervision; will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary, and without rework.

ESSENTIAL FUNCTIONS:

1. Perform all requirements found in Caterpillar Engine Operation & Maintenance Manual.
2. Perform new and used equipment start-up for delivery to end-user.
3. Perform Caterpillar updates as directed by Caterpillar.
4. Remove, install, re-condition and repair engines and make necessary adjustments on the engine as well as to the components in the various systems.
5. Perform diagnostic tests on engines.
6. Troubleshoot all Caterpillar and allied product systems.
7. Disassemble, clean and reassemble all Caterpillar and allied product machines.
8. Use all test and diagnostic equipment available to make adjustments to engines.
9. Make warranty recommendations and reports in representation of a CAT product.
10. Measure and identify parts and components for reusability or replacement and ordering new parts as required.
11. Perform minor welding and fabrication.
12. This position requires work to be completed within 110% of any Flat Rate times that are established as targets by HPS.
13. Rework must not exceed 0.5% of labor hours.
14. Performs other duties as directed by foreman or service manager.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent.
2. Prefer to have one of the following:
3. Successful completion of apprenticeship program.
4. Graduation from an accredited technical school with emphasis on diesel engine.
5. Two years of experience with hands on mechanical repair on diesel engine.
6. Must have valid Driver’s License with a clean driving record.
7. Shop Requirements: Valid California Class “C” driver’s license with a clean driving record
8. Field Requirements: Valid California Class “B” driver’s license with a clean driving record, if assigned vehicle is required.
9. Furnish all hand tools required to repair, test and diagnose hydraulic (truck), air (truck), power train (truck), electrical and electronic systems on Caterpillar equipment.
10. NOTE: Some high dollar value tooling is supplied by Hawthorne.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
4. Handling: Works with hands.
5. Reaching: Extends hands and arms in any direction.
6. Standing: Remains in standing position if required for certain repair or maintenance work.
7. Climbing: In and out of equipment.
8. Vision: Reads work tickets, parts and service books and operate heavy equipment.
9. Talking: Communicates via telecommunications and in person.
10. Sitting: Sits in equipment and in vehicles.
11. Stooping: Bends body downward and forward by bending at knees or waist.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.     
13. Laying: Lies in prone position under vehicles and equipment.

ENVIRONMENTAL:

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather:  Works in a warehouse and outside with variations of temperature and weather.
3. Exposure:  Foul odors, fumes and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $34.00 - $42.00 per hour

POSITION SUMMARY: 

With minimal supervision; will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary, and without rework.

ESSENTIAL FUNCTIONS:

1. Perform all requirements found in Caterpillar Engine Operation & Maintenance Manual.
2. Perform new and used equipment start-up for delivery to end-user.
3. Perform Caterpillar updates as directed by Caterpillar.
4. Remove, install, re-condition and repair engines and make necessary adjustments on the engine as well as to the components in the various systems.
5. Perform diagnostic tests on engines.
6. Troubleshoot all Caterpillar and allied product systems.
7. Disassemble, clean and reassemble all Caterpillar and allied product machines.
8. Use all test and diagnostic equipment available to make adjustments to engines.
9. Make warranty recommendations and reports in representation of a CAT product.
10. Measure and identify parts and components for reusability or replacement and ordering new parts as required.
11. Perform minor welding and fabrication.
12. This position requires work to be completed within 110% of any Flat Rate times that are established as targets by HPS.
13. Rework must not exceed 0.5% of labor hours.
14. Performs other duties as directed by foreman or service manager.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent.
2. Prefer to have one of the following:
3. Successful completion of apprenticeship program.
4. Graduation from an accredited technical school with emphasis on diesel engine.
5. Two years of experience with hands on mechanical repair on diesel engine.
6. Must have valid Driver’s License with a clean driving record.
7. Shop Requirements: Valid California Class “C” driver’s license with a clean driving record
8. Field Requirements: Valid California Class “B” driver’s license with a clean driving record, if assigned vehicle is required.
9. Furnish all hand tools required to repair, test and diagnose hydraulic (truck), air (truck), power train (truck), electrical and electronic systems on Caterpillar equipment.
10. NOTE: Some high dollar value tooling is supplied by Hawthorne.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
4. Handling: Works with hands.
5. Reaching: Extends hands and arms in any direction.
6. Standing: Remains in standing position if required for certain repair or maintenance work.
7. Climbing: In and out of equipment.
8. Vision: Reads work tickets, parts and service books and operate heavy equipment.
9. Talking: Communicates via telecommunications and in person.
10. Sitting: Sits in equipment and in vehicles.
11. Stooping: Bends body downward and forward by bending at knees or waist.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.     
13. Laying: Lies in prone position under vehicles and equipment.

ENVIRONMENTAL:

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather:  Works in a warehouse and outside with variations of temperature and weather.
3. Exposure:  Foul odors, fumes and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $34.00 - $42.00 per hour

JOB DESCRIPTION

Job Title:            Training Instructor

Reports to:        Training Manager

FLSA Status:      Exempt

Division:             HMC

Department:     Training

Location(s):       San Diego

POSITION SUMMARY:   With minimal supervision provides a comprehensive learning and development program for the technical employee that enhances knowledge, skills, and productivity. Develops and designs, organizes and implements and conducts training programs. Champions a continuous learning environment. This role is based in San Diego California, with extensive travel required to Hawaii to conduct technical, operation and maintenance training for customers and technicians, as directed by management.

ESSENTIAL FUNCTIONS:

1. Conduct technical training to include but not limited to applied electrical, engines/powertrain, hydraulics and applied failure analysis,
2. Assists with creating a skills database and tracking training progress.
3. Help coordinate TCDP (Technician Career Development Plan).
4. Helps coordinate skills inventories for employees to identify training gaps (TCDP and HTCP).
5. Designs curricula, class materials and facilitate classes according to the skills inventory results and requests by management.
6. Works with key company personnel in developing class schedules.
7. Attends necessary classes to become proficient within his/her learning plan.
8. Keeps informed with new products and conducts NPI courses.
9. Coordinates alternative training delivery methods such as computer-based training programs, web deliverable training programs and distance learning programs for companywide learning programs.
10. Provides customer training as well as internal training.
11. Conduct safety training as required such as lock out tag out.
12. Perform any job that may be assigned as necessary to meet the company, department or individual goals and objectives.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have associate’s degree (AA/AS) or equivalent.
2. Must have minimum 5 years’ technical training experience.
3. Must obtain Caterpillar CIAP certification (Company Supported Program) within two years of employment.
4. Must have proven written and oral communication skills.
5. Must have proven presentation skills with the ability to answer questions of Management, staff, employees or customers.
6. Must have strong organizational, analytical and problem-solving skills.
7. Must be flexible and have a willingness to work within constantly changing priorities with enthusiasm.
8. Must be able to work independently or as a member of a team handling multiple projects and meet demanding deadlines.
9. Must be available for frequent travel to support regional training initiatives.
10. Must have a valid CA Class C Driver’s License, with a clean driving record.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
4. Handling: Works with hands.
5. Reaching: Extends hands and arms in any direction
6. Standing: Remains in standing position if required to perform various functions of the job
7. Climbing: In and out of equipment.
8. Vision: Reads work tickets, parts and service books and operate heavy equipment.
9. Talking: Communicates via telecommunications and in person.
10. Sitting: Sits in equipment and vehicles.
11. Stooping: Bends body downward and forward by bending at knees or waist
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.
13. Laying: Lies in prone position under vehicles and equipment.

ENVIRONMENTAL:        

1. 1. Noise: Works in conditions with constant or intermittent noise.
   2. Temp/Weather: Works in a warehouse and outside with variations of temperature and weather.
   3. Exposure: Foul odors, fumes and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $80,000.00 - $90,000.00 annually

POSITION SUMMARY:   

Under limited supervision of the General Service Manager-Machinery, this position acts as a liaison between the dealership and Caterpillar. The Technical Communicator will communicate with Caterpillar and relay any pertinent information as needed to the customers and the dealership. 

ESSENTIAL FUNCTIONS:

1. Keep personnel informed of the latest updates from Caterpillar by maintaining a Technical Library and distributing technical information within the organization.
2. Develop and maintain Caterpillar contacts to ensure a point of contact for all CAT product updates.
3. Provide excellent customer support that includes troubleshooting, providing logical and timely response to customer technical problems and questions, and representing our customers in relaying product concerns to Caterpillar.
4. Accurately provide timely information to Sales, Parts, and Service by meeting customer needs and minimizing or eliminating startup and operating problems, reducing rework, and verify any complaints by comparing operation with normal or specified operation.
5. Identify components likely to be involved using standard reference if given an operator’s complaint. Gather and report all requested data including production codes if given a specific product failure. Identify the correct factory service engineering contact to resolve if given a specific product problem. Describe failure verbally and in writing if given a failed part.
6. Administer the appropriate Sales and Service literature by identifying application zone and describing critical factors and recommendations to factory or user as needed.
7. Will go out in the field as needed to ensure the latest updated information is communicated to the Parts and Sales departments.
8. Determine cause of wear, failure, reusability, and salvage methods on worn or failed parts.
9. Implement effect of specific application or user maintenance practices on performance.
10. Make inspections and generate reports of deficiencies for user or for factory.
11. Measure scheduled oil sampling results and makes recommendations to user as needed.
12. Take into consideration Dealer and factory liability when reporting and investigating an accident.
13. Review warranty claims and shipment of iron if needed and determines applicability of Caterpillar warranty.
14. Provide product information to Caterpillar, assisting CAT in justifying change, developing and maintaining contacts with product groups, assist in product testing, and providing timely feedback to product groups.
15. Administer and maintain ongoing log of product problems and actions that were needed to resolve.
16. Provide technical assistance and training for the customer.
17. Contribute to team effort by accomplishing related results as needed.
18. Perform other duties as assigned by management.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent, or can provide verification of all formal classroom study or hands on experience related to heavy equipment repairs.
2. AA degree from a trade school preferred.
3. Must have two (2) years general office experience.
4. Minimum five (5) years experience working in a Caterpillar Dealer service department as a technician and technical correspondents/field service.
5. Must have a valid CA Class C Driver’s License with a clean driving record.
6. Must have working knowledge of the Microsoft Office Suite.
7. Proficient with Caterpillar service computer programs.
8. Demonstrate excellent communication skills both verbal and written.
9. Ability to work in team environment and possess positive attitude.
10. Available to travel and attend out of state meetings as required.
11. Ability to multitask and establish priorities.
12. Ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot often through uneven terrain.
2. Handling: Picks up items, helps or works with hands.
3. Lifting: Up to 60lbs.  Daily; frequent exertion.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position.  If required to perform various functions of the job.
7. Climbing: In and out of equipment and operated heavy equipment.
8. Vision: Reads work tickets, parts and service books.
9. Talking: Communications by radio, phone, and in person.
10. Sitting: Sits in equipment, vehicles, and at desk for long periods of time.
11. Driving: Drives company vehicle to and from jobsites.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works indoors and outdoors with variations of temperature and weather conditions.
3. Exposure: Foul odors, fumes and harsh substances.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $80,000 - $100,000 annually

POSITION SUMMARY: As a technician, with minimal supervision, the Machine Service Technician 2 - Field is responsible for providing high quality repairs on Caterpillar and allied equipment. The Machine Service Technician 2 - Field will diagnose and troubleshoot engines, powertrains, electrical, and hydraulic systems; experience with cat diagnostic equipment, Cat repair tooling, rigging, and blocking equipment is essential. Due to multiple projects the Machine Service Technician 2 - Field will be assigned, this position requires planning and organization skills with a particular emphasis on controlling job costs. The Machine Service Technician 2 - Field will investigate, analyze, and identify issues in order to make recommendations for the appropriate repairs. Our technicians work with a variety of people, communication skills that include strong interpersonal skills, effective writing, basic computer skills, and ability to respond to the lead technicians/management in a positive, caring, and timely manner is required. 

ESSENTIAL FUNCTIONS:

1. Analyze and diagnose equipment malfunctions.
2. Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
3. Perform Caterpillar updates as directed by Caterpillar, Inc.
4. Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.
5. Effectively communicate with peers, leads and other staff members.
6. Organize a job in a logical and economical sequence.
7. Utilize Cat Interact and Servicelink (computer programs) and other online tools as required.
8. Order parts through DBS (Dealer Business System).
9. Enter your labor time daily (DBS).
10. Perform assigned work within the communicated time quoted/flat rated.
11. Conduct customer training in proper use of Caterpillar equipment as needed.
12. Complete assigned jobs to meet flat rate times with minimal to no rework.
13. Write service reports that accurately document diagnosis and repairs performed on a daily basis.
14. Attend toolbox meetings as required.
15. Adhere to all company policies.
16. Follow contamination control and OSHA/MSHA rules and regulations.
17. Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
18. Perform other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent
2. Prefer to have one of the following.
   • Five to eight (5-8) years of experience in the repair of Caterpillar or other heavy equipment products.
   • Successful completion of Level One Technician program
3. General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
4. Ability to provide accurate information to lead/supervisor for quoting.
5. Ability to adapt to changes in the work environment;
   • Manages competing demands;
   • Changes approach or method to best fit the situation;
   • Deals with frequent change, delays, or unexpected events.
6. Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
7. Ability to work unsupervised efficiently and be part of a team environment.
8. Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
9. Perform the position with pride in professionalism while following Hawthorne’s code of conduct.
10. Possess basic computer knowledge and ability to use service software required in position.
11. Must have valid California Driver’s License with a clean record.
12. Shop Requirements: Valid California Class “C” driver’s license.
13. Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required.
14. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
    • NOTE: Some high dollar value tooling is supplied by Hawthorne.
15. Contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

 PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
4. Handling: Works with hands.
5. Reaching: Extends hands and arms in any direction.
6. Standing: Remains in standing position if required for certain repair or maintenance work.
7. Climbing: In and out of equipment.
8. Vision: Reads work tickets, parts and service books and operates heavy equipment.
9. Talking: Communicates via telecommunications, in writing, and in person.
10. Sitting: Sits in equipment and in vehicles.
11. Stooping: Bends body downward and forward by bending at knees or waist.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.     
13. Laying: Lies in prone position under vehicles and equipment.

 ENVIRONMENTAL:         

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather:  Works in the field, outside with variations of temperature and weather.
3. Exposure:  Foul odors, fumes and harsh substances.  

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $38.00-$50.00 per hour

POSITION SUMMARY: As a technician, with minimal supervision, the Machine Service Technician 2 - Field is responsible for providing high quality repairs on Caterpillar and allied equipment. The Machine Service Technician 2 - Field will diagnose and troubleshoot engines, powertrains, electrical, and hydraulic systems; experience with cat diagnostic equipment, Cat repair tooling, rigging, and blocking equipment is essential. Due to multiple projects the Machine Service Technician 2 - Field will be assigned, this position requires planning and organization skills with a particular emphasis on controlling job costs. The Machine Service Technician 2 - Field will investigate, analyze, and identify issues in order to make recommendations for the appropriate repairs. Our technicians work with a variety of people, communication skills that include strong interpersonal skills, effective writing, basic computer skills, and ability to respond to the lead technicians/management in a positive, caring, and timely manner is required. 

ESSENTIAL FUNCTIONS:

1. Analyze and diagnose equipment malfunctions.
2. Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
3. Perform Caterpillar updates as directed by Caterpillar, Inc.
4. Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.
5. Effectively communicate with peers, leads and other staff members.
6. Organize a job in a logical and economical sequence.
7. Utilize Cat Interact and Servicelink (computer programs) and other online tools as required.
8. Order parts through DBS (Dealer Business System).
9. Enter your labor time daily (DBS).
10. Perform assigned work within the communicated time quoted/flat rated.
11. Conduct customer training in proper use of Caterpillar equipment as needed.
12. Complete assigned jobs to meet flat rate times with minimal to no rework.
13. Write service reports that accurately document diagnosis and repairs performed on a daily basis.
14. Attend toolbox meetings as required.
15. Adhere to all company policies.
16. Follow contamination control and OSHA/MSHA rules and regulations.
17. Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
18. Perform other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent
2. Prefer to have one of the following.
   • Five to eight (5-8) years of experience in the repair of Caterpillar or other heavy equipment products.
   • Successful completion of Level One Technician program
3. General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
4. Ability to provide accurate information to lead/supervisor for quoting.
5. Ability to adapt to changes in the work environment;
   • Manages competing demands;
   • Changes approach or method to best fit the situation;
   • Deals with frequent change, delays, or unexpected events.
6. Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
7. Ability to work unsupervised efficiently and be part of a team environment.
8. Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
9. Perform the position with pride in professionalism while following Hawthorne’s code of conduct.
10. Possess basic computer knowledge and ability to use service software required in position.
11. Must have valid California Driver’s License with a clean record.
12. Shop Requirements: Valid California Class “C” driver’s license.
13. Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required.
14. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
    • NOTE: Some high dollar value tooling is supplied by Hawthorne.
15. Contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

 PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
4. Handling: Works with hands.
5. Reaching: Extends hands and arms in any direction.
6. Standing: Remains in standing position if required for certain repair or maintenance work.
7. Climbing: In and out of equipment.
8. Vision: Reads work tickets, parts and service books and operates heavy equipment.
9. Talking: Communicates via telecommunications, in writing, and in person.
10. Sitting: Sits in equipment and in vehicles.
11. Stooping: Bends body downward and forward by bending at knees or waist.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.     
13. Laying: Lies in prone position under vehicles and equipment.

 ENVIRONMENTAL:         

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather:  Works in the field, outside with variations of temperature and weather.
3. Exposure:  Foul odors, fumes and harsh substances.  

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $38.00-$50.00 per hour

POSITION SUMMARY:

Without supervision, will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary and without re-work. As directed this position will entail, estimating work orders and preparing written quotes for submission to the Lead Person or Service Supervisor. Will troubleshoot mechanical problems in Caterpillar and other products.

ESSENTIAL FUNCTIONS:

1. Troubleshoots mechanical issues in Caterpillar and other manufacturer’s products.
2. Makes warranty recommendations and prepare reports when performing warranty service jobs.
3. Reconditions or overhauls major components to manufacturer’s specifications.
4. May assist other team members with creating parts lists for projects or overhauls.
5. Recommends action to correct the failure or problem.
6. Adheres strictly to HPS safety, housekeeping, credit and other rules, policies and procedures.
7. Maintains a favorable business relationship with customers, suppliers and personnel from other HPS departments.
8. Takes scheduled fluid samples and performs fluid maintenance.
9. Uses all test and diagnostic equipment to diagnoses system and component failures and make adjustments to engines and systems.
10. Performs equipment condition reporting.
11. Informs management and other team members of pertinent information such as procedures, policies, changes which is received from other employees, customers or factory reps if deemed appropriate.
12. Analyzes all Caterpillar and related Power Generation equipment systems and components for proper operation in arrangement application based on theory of design.
13. Demonstrates proficiency in reading technical data and schematic drawings.
14. Supports other departments within the Power Systems Division with various projects ranging from preventative maintenance to overhauls.
15. Conducts customer training in proper use of engine or generator equipment.
16. Performs mounting system and alignment checks and adjustments.
17. Sets up and records vibration data for analysis, be able to review data and make corrective actions.
18. Perform plumbing, generator alignment and D.C. electric repairs.
19. Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
20. Completes training classes as directed and obtains passing grades in all.
21. Adhere to timekeeping policies and procedures
22. Adhere to secure reporting policies and procedures
23. Other Duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a valid California Class C Driver’s License and a clean driving record.
2. Minimum or equivalent of ten (10) years experience in the repair or maintenance of Industrial / Electrical Power Generation/ Marine power generation equipment
3. Expertise in all phases of Caterpillar service operation.
4. Full and positive knowledge of the Caterpillar product line.
5. High school graduate or equivalent (i.e. G.E.D) or can provide verification of formal classroom study or hands on experience related to related equipment repairs.
6. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical, and electronic systems on Caterpillar equipment.

NOTE:  Some high dollar value tooling is supplied by Hawthorne Machinery Co.

PHYSICAL DEMANDS:

1. Mobility: Ability to walk and move about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Handling: Works with hands.
4. Lifting: Raises or lowers miscellaneous equipment parts and tools. May lift up to 50 lbs. with frequent exertion.
5. Reaching: Extends hands and arms in any direction.
6. Stooping: Bends body downward and forward by bending at knees or waist.
7. Standing: Remains in standing position if required for certain repair or maintenance work.
8. Climbing: In and out of equipment.
9. Vision: Reads work tickets, parts and service books and operate generator/industrial engine equipment.
10. Talking: Communicates via telecommunications and in person.
11. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.
12. Sitting: Sits in equipment and vehicles.
13. Lying: Lies in prone position under vehicles and equipment.

ENVIRONMENTAL:         

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather: Works outside and in shop with variations of temperature and weather.

1. Exposure: Foul odors, fumes and harsh substances.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $48.00 - $52.00 per hour

POSITION SUMMARY: 

With very little or no supervision, will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary, and without re-work. This position requires work to be completed within 110% of any Flat Rate times that are established as targets.

ESSENTIAL FUNCTIONS:

1. Analyze and diagnose equipment malfunctions.
2. Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
3. Perform Caterpillar updates as directed by Caterpillar, Inc.
4. Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.

1. Perform new and used equipment start-up for delivery to end-user.

1. Effectively communicate with peers, leads and other staff members.
2. Organize a job in a logical and economical sequence.
3. Utilize Cat Interact and ServiceLink (computer programs) and other online tools as required.
4. Enter labor time daily (ServiceLink).
5. Perform assigned work within the communicated time quoted/flat rated.
6. Conduct customer training in proper use of Caterpillar and other equipment as needed.
7. Complete assigned jobs to meet flat rate times with minimal to no rework.
8. Write service reports that accurately document diagnosis and repairs performed on a daily basis.
9. Attend toolbox meetings as required.
10. Adhere to all company policies.
11. Follow contamination control and OSHA/MSHA rules and regulations.
12. Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
13. Perform other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent provide verification of all formal classroom study or hands on experience related to heavy equipment repairs.   
2. Prefer to have one of the following.
   1. Minimum (10) years of experience in the repair of Caterpillar or other heavy equipment products.
   2. Successful completion of Level Two Technician program
   3. Knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
3. Expert working knowledge of hydraulics and powertrains.
4. Proficient in the repairs of electrical and electronic systems.
5. Ability to provide accurate information to lead/supervisor for quoting.
6. Adapts to changes in the work environment;
   1. Manages competing demands;
   2. Changes approach or method to best fit the situation;
   3. Deals with frequent change, delays, or unexpected events in a professional manner.
7. Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
8. Ability to work unsupervised efficiently and be part of a team environment.
9. Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
10. Perform the position with pride in professionalism while following Hawthorne’s code of conduct.
11. Possess basic computer knowledge and ability to use service software required in position.
12. Must have valid California Driver’s License with a clean record.

Shop Requirements: Valid California Class “C” driver’s license.

Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required.

1. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.

NOTE: Some high dollar value tooling is supplied by Hawthorne.

1. Contribute to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hands/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion.
4. Raises or lowers miscellaneous equipment parts and tools.
5. Handling: Works with hands.
6. Reaching: Extends hands and arms in any direction.
7. Standing: Remains in standing position if required for certain repair or maintenance work.
8. Climbing: In and out of equipment.
9. Vision: Reads work tickets, parts and service books and operates heavy equipment.
10. Talking: Communicates via telecommunications and in person.
11. Sitting: Sits in equipment and in vehicles.
12. Stooping: Bends body downward and forward by bending at knees or waist.
13. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.     
14. Laying: Lies in prone position under vehicles and equipment. 

ENVIRONMENTAL:          

Noise: Works in conditions with constant or intermittent noise.

Temperatures/Weather: Works in a warehouse and outside with variations of temperature and weather.

Exposure: Foul odors, fumes and harsh substances.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $45 - $60 per hour

POSITION SUMMARY: With very little or no supervision, the Machine Service Technician 3 - Field will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary, and without re-work. The Machine Service Technician 3 - Field requires work to be completed within 110% of any Flat Rate times that are established as targets. 

ESSENTIAL FUNCTIONS:

1. Analyze and diagnose equipment malfunctions.
2. Perform all requirements outlined in Grade Levels III and IV.
3. Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
4. Perform Caterpillar updates as directed by Caterpillar, Inc.
5. Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.
6. Perform new and used equipment start-up for delivery to end-user.
7. Effectively communicate with peers, leads and other staff members.
8. Organize a job in a logical and economical sequence.
9. Utilize Cat Interact and Servicelink (computer programs) and other online tools as required.
10. Order parts through DBS (Dealer Business System).
11. Enter labor time daily (DBS).
12. Perform assigned work within the communicated time quoted/flat rated.
13. Conduct customer training in proper use of Caterpillar and other equipment as needed.
14. Complete assigned jobs to meet flat rate times with minimal to no rework.
15. Write service reports that accurately document diagnosis and repairs performed on a daily basis.
16. Attend toolbox meetings as required.
17. Adhere to all company policies.
18. Follow contamination control and OSHA/MSHA rules and regulations.
19. Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
20. Perform other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. High school diploma or equivalent provide verification of all formal classroom study or hands on experience related to heavy equipment repairs.   
2. Prefer to have one of the following.
   • Minimum (8) years of experience in the repair of Caterpillar or other heavy equipment products.
   • Successful completion of Level Two Technician program
   • Knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
3. Expert working knowledge of hydraulics and powertrains.
4. Proficient in the repairs of electrical and electronic systems.
5. Ability to provide accurate information to lead/supervisor for quoting.
6. Adapts to changes in the work environment;
   • Manages competing demands;  
   • Changes approach or method to best fit the situation;
   • Deals with frequent change, delays, or unexpected events in a professional manner.
7. Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
8. Ability to work unsupervised efficiently and be part of a team environment.
9. Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
10. Perform the position with pride in professionalism while following Hawthorne’s code of conduct.
11. Possess basic computer knowledge and ability to use service software required in position.
12. Must have valid California Driver’s License with a clean record.
    • Shop Requirements: Valid California Class “C” driver’s license.
    • Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required.
13. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
    • NOTE: Some high dollar value tooling is supplied by Hawthorne.
14. Contribute to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often through uneven terrain.
2. Hand/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion.
4. Raises or lowers miscellaneous equipment parts and tools.
5. Handling: Works with hands.
6. Reaching: Extends hands and arms in any direction.
7. Standing: Remains in standing position if required for certain repair or maintenance work.                                  
8. Climbing: In and out of equipment.
9. Vision: Reads work tickets, parts and service books and operates heavy equipment.
10. Talking: Communicates via telecommunications and in person.
11. Sitting: Sits in equipment and in vehicles.
12. Stooping: Bends body downward and forward by bending at knees or waist.
13. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.     
14. Laying: Lies in prone position under vehicles and equipment. 

ENVIRONMENTAL:

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather:  Works in the field, outside with variations of temperature and weather.
3. Exposure:  Foul odors, fumes and harsh substances.  

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $45.00-$60.00 per hour

POSITION SUMMARY:   The Rental Coordinator handles all administrative duties pertaining to the rental department and assists both internal and external customers with all equipment needs; ensures customers are set up in all appropriate systems, confirms equipment is prepped and ready and may handle cashiering duties and anything else assigned by his/her supervisor. 

ESSENTIAL FUNCTIONS:

1. Assists customers with all equipment needs.
2. Schedules all deliveries and pickups.
3. Initiates all rental contracts and processes all paperwork including packing slips, BOL and shipping contacts, etc.
4. Bills rental invoices upon return of equipment and processes all vendor and internal invoices.
5. Assists customers with equipment service needs.
6. Negotiates rental rates with customers and confirms appropriate information is entered prior to billing.
7. Keeps phone log of all incoming calls.
8. Maintains and updates all rental contract files.
9. Handles total responsibility for shipping & delivery of units to customers to correct locations and in a timely manner as well as to and from tradeshows and other events.
10. Processes all AR/AP administrative duties for department, processes invoices for Sales, New, Used and Loadbanks department equipment.
11. Updates rental Calendar and ensures available equipment is ready to go for customers.
12. Contacts customers regarding free trainings and follows up with customer appreciation and Rental Rewards program.
13. Ensures all deposit policies and procedures are being followed. May handle cash and cashiering responsibilities with rental customers.
14. Responsible for collection of payment when customer is a “cash” customer.
15. Returns equipment, issues credit and handles additional billing as needed.
16. With the approval by the Rental Supervisor, advises and bills the customer for the cost of repair for machine damage.
17. Works Hand-In-Hand with Shop Supervisor to coordinate Service schedules on Long Term rentals.
18. Assists in Inventory Coordination.
19. Work with Yard Coordinator on Equipment Registrations, CARB permits, & Equipment Check-ins.
20. Handles other administrative duties including travel arrangements, hotel accommodations and transportation.
21. Any other function your manager deems necessary

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have 2 years general office experience.
2. PC skills required.
3. Must possess strong customer service skills and ability to multi-task efficiently and effectively preferred.
4. Must have a valid Class C Driver’s License with a good driving record.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handling: Seizes, helps or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position, if required to perform various functions of the job.
7. Vision: Read paperwork, employment files and records on the computer.
8. Talking: Communications by phone and in person.
9. Sitting: Sits at desk.  Sits for long periods of time.

 ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment.

ACCOMMODATIONS:   Reasonable accommodations for essential functions of the position will be considered.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $25.00 - $32.00 Per Hour

POSITION SUMMARY: With minimal supervision, performs duties as assigned by management in commissioning, startup, testing and adjusting, repair and maintenance, and/or rebuilding of electrical equipment, engines, generators in the field, in a safe and efficient manner.  This position will also be responsible for working on projects from start to finish, planning and the laying out the work details as required.

ESSENTIAL FUNCTIONS:

1. Adheres strictly to all Hawthorne’s safety, housekeeping, credit, and other rules, policies and procedures.
2. Maintains a favorable business relationship with customers, suppliers, and personnel from other departments.
3. Conducts customer training in proper use of electrical equipment.
4. In collaboration with sales reps, identifies revenue growth opportunities.
5. Performs new and used equipment start-up for delivery to end-user.
6. Troubleshoots electrical problems in Caterpillar and allied products.
7. Completes all required work order related documentation in a timely manner and per job requirements.
8. Makes warranty recommendations and prepares reports when performing warranty service jobs.
9. Troubleshoots capabilities including relay calibrations, use of load and power quality recording instrumentation, infrared scanners, medium voltage breaker, and switchgear testing.
10. Tests and troubleshoots complex electrical systems, moderately complex relay systems, and power metering.
11. Tests, calibrates, and repairs safety devices and switching equipment as part of generator support systems. 
12. Performs A.C. and D.C. electrical troubleshooting and repairs.
13. Attends training classes as directed and obtains passing grades in all.
14. Implements all NFPA 70E arc flash standards and the correct use of all related PPE.
15. Diagnoses system and component failures.
16. Handles Equipment Condition Reporting.
17. Analyzes all Caterpillar/Allied products and related Power Generation equipment systems and components for proper operation in arrangement application based on theory of design.
18. Performs installation surveys and defines corrective actions needed to assure proper systems functions. 
19. Performs infrared thermography including detailed reports on findings and action.
20. Performs and records generator insulation tests.
21. Performs resistive/reactive load testing of generators.
22. Makes wiring connections and power up checks on EPG installations and field adjustments and setting changes based on actual system performance, including voltage regulators, governors, load and VAR sharing devices.
23. Defines, documents and performs system level surveys and audits, based on coordination study and support systems, and ensure installed equipment performs as required by contract documentation.
24. Removes, installs, reconditions, repairs engines, and makes necessary adjustments on the engine as well as to the components in the various systems, such as water pumps, fuel pumps, turbochargers, generators, compressors, coolers, carburetor, and cylinder heads.
25. Contributes to team effort by accomplishing related results as needed.
26. Conducts other duties as assigned by the reporting Manager.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have or be willing to acquire state certification/license as necessary to perform job.
2. Must fully understand and implement all NFPA 70E arc flash standards and the correct use of all related PPE.
3. Able to demonstrate proficiency in reading technical data and schematic drawings.
4. Must have a valid California class C driver license with a clean driving record.
5. Minimum of five years of experience in the repair and maintenance of Industrial / EPG/ Marine power generation and electrical distribution gear preferred.
6. Must have working electrical knowledge and testing capabilities.
7. Must understand basic and advanced diagnostics and troubleshooting of systems.
8. Must have working knowledge of transfer switches, switch gear and operation.
9. Must be capable of reading and troubleshooting from electrical prints and / or drawings.
10. Must have high school diploma or equivalent, or can provide verification of combined education and work/hands-on experience related to electrical equipment repairs.
11. Must furnish own hand tools and sufficient test tooling to perform diagnostics on power gen products.
12. Must have excellent verbal and written communication skills, and be able to document and record site and equipment conditions, prepare written work procedures, and work scope documents.  Must be able to prepare final reports suitable for presentation to end user.
13. Must be proficient in computer applications such as Microsoft Word, Excel, Access, CAT ET and SIS, and be able to work with related computer programs associated with system controllers and devices.

PHYSICAL DEMANDS:

1. Willing to travel at least 40% of the time.
2. Walking and moving about on foot often through uneven terrain.
3. Hands/arms operating equipment, hand and power tools.
4. Handling: Works with hands.
5. Lifting: Raises or lowers miscellaneous equipment parts and tools. May lift up to 60 lbs. with frequent exertion.
6. Reaching: Extends hands and arms in any direction.
7. Stooping: Bends body downward and forward by bending at knees or waist.
8. Standing: Remains in standing position if required for certain repair or maintenance work.
9. Climbing: In and out of equipment.
10. Vision: Reads work tickets, parts and service books and operate heavy equipment.
11. Talking: Communicates via telecommunications and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.
13. Sitting: Sits in equipment and vehicles.
14. Lying: Lies in prone position under equipment.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Foul odors, fumes and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $50.00 - $60.00 per hour