Customer Success / Sr Customer Success Manager (US-Region)

Experience: 7+ years

Location: Bangalore/Coimbatore/ India (Remote)

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

What will you be responsible for?

Customer Success Manager play a key role in driving Customer onboarding, adoption of product and identifying new business opportunities for customers by being a customer advocate. As a CSM you work closely with customers to discover their business objectives/challenges and then coach them on how to use AppViewX to solve them. Part coach, project manager, product expert and Customer Success Manager are continually focused on helping our customers attain value through AppViewX.

• Onboarding
  • Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management
  • Work with customers to establish critical goals or other key performance indicators for Go-live.
  • Establish measurable criteria for success based on customer goals thereby building organizational alignment with Product Management/Onboarding/Services for Go-live.
  • Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated time

• Adoption and Value Quantification:
  • Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame
  • Work closely with customer Champions/Economic Buyers including Director/Manager/Engineer Level stakeholders to drive value realization through Deliver Quarterly Business reviews and adoption workshops
  • Understand customer pain points and help drive escalations by coordinating between Product Management and Support
  • Conduct product demonstrations and presentations under the guidance of experienced
  • Be the customer's concierge, counsel and coach to achieving business outcomes and new goals are continuously set – and in the process generate referrals and advocates

• Customer Experience/Engagement

• • Integrate retention, adoption, user experience and happiness as part of every customer engagement
  • Partner with CS Operations to plan outreach campaigns based on customer
  • Consistently meet and exceed weekly/Monthly/Quarterly engagement goals for providing touch points for existing
  • Manage Product Feature, custom requirements with relevant internal stakeholders to ensure delivery and adoption risks are
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account
  • Travel to the USA and Europe on Business Visa to grow customer network when required

• Renewal /Upsell/Cross Sell
• • Maintain the Annual Recurring Revenue from assigned accounts by managing account retention and
  • Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers

What do we require?

• Customer facing experience in Solutioning /Post Sale Support/Customer Success/Project management with a Technical
• Experience in handling Enterprise customer accounts in the current / previous roles
• Strong customer management skills during advocacy/escalation with ability to influence clients'
• Good understanding of key technical concepts around Network, PKI, Automation, Security and systems
• Willingness to learn and understand our solutions and being able to teach the product to our customers
• Time management skills and the ability to multi-task across multiple
• Worked and interacted with F500 organizations in the North American or European markets
• Exceptional communication skills, both oral and written, coupled with excellent listening skills
• Comfortable working in extended time zones to align with the global team and in a fast-paced environment

What’s more in store? 

AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations. 

Why AppViewX? 

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

About Role:

You will leverage your experience and creativity to become a trusted resource for People Leaders and Team Members. You view navigating ambiguity as an opportunity to build out and optimize scalable processes. 

As we are in build mode, you will be able to spot plenty of business opportunities and more importantly play a pivotal role in being a part of the business solution. Aside from core HRBP responsibilities, each HRBP will have special areas of responsibility. 

Our Approach: 

We aim to provide efficient, customer-centric, and dignified experiences to all of our stakeholders. We are not here to be “HR for HR's sake”, rather we aim to empower the success of our team members and therefore the business. We achieve these results by developing actionable analyses based on our expertise and all available data. 

Core Responsibilities: 

• Act as a Senior HR Business Partner, balancing immediate business needs with long-term people and organizational strategy.
• Lead and own HRBP-driven programs including performance management, succession planning, and compensation cycles.
• Provide strategic counsel and data-driven insights to senior leaders.
• Independently manage sensitive employee relations cases, escalating thoughtfully when required.
• Operate with broad scope and autonomy, taking on evolving responsibilities in support of company growth and change.

Areas of Focus: 

Strategic Partnership & Advisory

• Partner with senior business leaders to develop and implement HR strategies that directly support business goals, performance, and long-term workforce planning.  

Talent & Organizational Development

• Lead talent review processes, leadership development, and career pathing initiatives to strengthen leadership pipelines and organizational capability.  

Organizational Design & Change Management

• Drive complex change management and organizational design initiatives, ensuring smooth transitions, employee adoption, and business continuity.  

Performance & Culture

• Partner with leaders to shape high-performance cultures through performance management guidance, coaching, and targeted interventions.  

Employee Relations & Complex Case Guidance

• Provide counsel on employee relations matters and support resolution strategies for sensitive issues.  

People Analytics & Insights

• Analyze workforce and HR metrics to inform people decisions, identify trends, and recommend proactive solutions that enhance organizational outcomes.  

Qualifications: 

• Education: Bachelor’s degree in Human Resources, Business, or related field (Master’s preferred).  
• Experience: Typically 7+ years of progressive HR experience with significant experience in strategic HR and business partnering roles.  
• Leadership & Influence: Proven ability to work with senior leaders, influence decision-making, and translate business needs into people strategies.  
• Analytical Skills: Strong data-driven mindset with experience interpreting HR metrics and translating insights into action.

Bonus Points 

• Foundational knowledge of corporate finance, economics, and/or statistics.

About OpenFX

OpenFX is revolutionizing cross-border money movement, connecting traditional banking systems with digital-native infrastructure, using stablecoins as an intermediary settlement rail to enable near-instant FX conversion and cross-border settlement. In under two years, we’ve raised over $100M in capital and grown from $0 to over $40B in annualized volume, with teams across North America, Europe, the Middle East, and Asia.

About the Role

We’re hiring a Legal Counsel based in Bangalore who will be a key partner to the business as OpenFX builds out its India presence and continues to scale globally. India is one of OpenFX’s most important markets and home to a hub of approximately 80 employees across product, engineering, compliance, and operations. The role spans three core areas:

• India market entry and ongoing business support — partnering with product, compliance, and business teams to launch OpenFX in India in a compliant manner and supporting the business on an ongoing basis across regulatory, commercial, and operational legal matters.
• General legal support for OpenFX’s India hub — advising on the day-to-day legal needs that come with operating a large office and team in India, including employment, corporate, vendor, and operational matters.
• Contributing to the global legal function — working alongside legal colleagues in the US, UK, EU, and elsewhere on commercial contracts, market expansion scoping in other geographies, regulatory questions outside India, and general corporate work.

The work sits at the intersection of cross-border payments, crypto, and technology, and ranges from novel regulatory questions to complex commercial contracts and general corporate matters. The ideal candidate is a team player energized by a high-growth environment and translating complex legal requirements and ambiguity into clear, actionable guidance for the business. You move quickly with sound judgment, excel as a trusted advisor to business leaders, and view legal work as an enabler of business growth and long-term success.

What You’ll Do

India Regulatory Advisory. Provide practical, forward-thinking legal advice on the Indian regulatory frameworks impacting OpenFX’s business, including RBI regulations (payments, FX, and authorized dealer regimes), IFSCA frameworks at GIFT City, FEMA and cross-border flow requirements, FIU-IND/PMLA obligations, and data protection laws (DPDPA). Support regulatory applications, representations, and structuring of new products and partnerships, and engage with regulators in coordination with outside counsel.

India Market Entry and Product Legal. Partner with product, compliance, and business teams to design and launch OpenFX’s India offering in a compliant manner. Translate complex regulatory requirements into clear, actionable guidance that helps teams build compliant products while shipping fast. Advise on cross-border transaction structures, foreign regulatory implications, and the interaction between Indian rules and OpenFX’s global operating model. Work closely with the Compliance team to ensure contractual arrangements and policies align with licensing conditions and regulatory obligations.

Commercial Contracts and Partnerships. Draft, review, and negotiate commercial agreements that power OpenFX’s business in India and globally, including institutional client agreements, banking and payment partner agreements, liquidity provider arrangements, BaaS and infrastructure partnerships, and intercompany arrangements. Contribute to scalable contracting playbooks, templates, and review processes that allow the business to move quickly without sacrificing quality or risk discipline.

India Hub and Corporate Support. Provide legal support for OpenFX’s Indian entity and Bangalore office of approximately 80 employees, including corporate governance, employment and HR matters, vendor and real estate agreements, privacy and data protection, and other operational legal needs. Coordinate with finance, people, and operations teams to keep the Indian entity running smoothly. Manage local outside counsel efficiently for specialist questions.

Global Legal Team Contribution. Contribute to the work of OpenFX’s global legal function on matters outside India, including commercial contracts with clients and partners, regulatory scoping for new market expansion, and general corporate matters. Collaborate closely with legal team members across the US, UK, and EU, and serve as a force multiplier for the broader function.

Scaling the Legal Function. Help build scalable legal processes and frameworks that support OpenFX’s rapid growth, and contribute to a collaborative, high-performing legal team.

What We’re Looking For

Required Qualifications:

• LLB or equivalent law degree from an accredited law school and qualified to practice in India (enrolled with a State Bar Council and the Bar Council of India in good standing).
• 5+ years of legal experience, with significant fintech, payments, or financial services exposure (in-house or at a leading law firm).
• Working knowledge of Indian financial services regulation — including RBI, FEMA, IFSCA, PMLA/FIU-IND, and DPDPA — with the curiosity and capacity to develop deeper subject-matter expertise on the job.
• Experience working collaboratively with product, engineering, compliance, and business teams.
• Strong commercial drafting and negotiation skills across a range of agreement types.
• Proven ability to provide practical, business-oriented legal advice that appropriately balances risk with commercial objectives.
• Excellent analytical and problem-solving skills, combining creativity with attention to detail.
• Outstanding written and verbal communication skills.
• Self-starter who thrives in fast-paced, ambiguous environments and takes ownership of work.
• Strong project management skills and ability to manage multiple priorities and execute quickly.

Strongly Preferred:

• Knowledge and experience with crypto-asset products, stablecoins, and/or Banking-as-a-Service partnerships.
• Experience with IFSCA / GIFT City regulatory frameworks.
• Startup or high-growth company experience.
• Experience with international regulatory regimes and cross-border transactions beyond India.

What Makes a Successful Candidate

• You’re a humble team player who excels at collaboration and shares credit naturally.
• You think strategically about legal issues and anticipate challenges before they arise.
• You’re comfortable making sound decisions with imperfect information.
• You approach legal work with curiosity and intellectual courage.
• You’re energized by solving novel problems at the intersection of law, technology, and finance.
• You’re excited to be the key legal partner for OpenFX’s India business while contributing meaningfully to a global team.

What We Offer

• Competitive salary and benefits package.
• Opportunity to join a high-impact legal function and to earn equity in a rapidly growing, well-funded company.
• Opportunity to work on cutting-edge fintech challenges with global impact.
• Collaborative, mission-driven culture with emphasis on personal and professional growth.
• Direct partnership with leadership and high visibility across the organization.

OpenFX is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We are looking for a legally trained professional with strong corporate legal capabilities and company secretarial expertise. The ideal candidate should have a solid legal foundation, commercial acumen, and hands-on experience supporting multinational or global companies, rather than a purely company secretarial background. The role requires a pragmatic, business-enabling mindset and close collaboration with cross-functional teams.

This is a 6-9 month engagement, with potential for extension or conversion depending on business needs, and we are looking for someone who can quickly plug in and operate with minimal supervision.

This role is based out of Bengaluru, India.

Primary roles and responsibilities

• Drafting, reviewing and negotiating diversified commercial contracts, MSAs. SOWs, NDAs, and other business vertical contracts including HR, Finance, Strategy, Business Development, Technology and Marketing, and provide clear, practical legal advice to respective business units on risks, compliance requirements, and best practices. · Act as the primary point of contact for legal advisory matters, providing clear, pragmatic guidance to business teams and ensuring continuity of legal support. Stay up to date on the relevant laws and collaborate with global internal stakeholders on compliance-related matters.
• Manage day-to-day legal operations, maintaining key legal and corporate records, and tracking compliance obligations across the organization.
• Communicate and coordinate with external legal counsels across all jurisdictions, manage instructions, and follow up on deliverables to ensure timely and cost-effective outcomes.
• Provide company secretarial support as required, primarily for India, ensuring continuity of core compliance and governance processes.
• Convene Board and General meetings, take minutes, draft notices, agenda, resolutions in accordance with the provisions of the Companies Act, and rules thereunder. · Advise management and drive special projects including issuing shares, mergers, takeover, restructuring, anti-bribery and anti-money laundering matters, movement of registered office, incorporation of companies, dematerialization, and transfer and transmission of shares.
• Maintain statutory books, including register of members, directors, secretaries and shareholders with all the past and present shareholdings.
• Collect and manage disclosures, declarations and consents required under the Companies Act from the directors.
• Handle India-specific compliance matters and liaise with the Ministry of Corporate Affairs, Registrar of Companies, external auditors and advisors.
• Support compliances with all statutory requirements and advise directors and members on key managerial and corporate governance matters.

Essential Qualifications

• ACS/ FCS Membership of ICSI (preferred) and a Bachelor of Law from a recognised university (India).
• 5-8 years post-qualification experience, with strong exposure to legal advisory work and working knowledge of company secretarial functions.
• Experience in technology-driven companies and exposure to product or technology related legal matters (product counselling experience is a plus).
• Experience in drafting, reviewing and negotiating commercial contracts.
• Experience working in a multinational or global company environment is required.
• Strong communication, drafting, stakeholder management, and organizational skills.
• Ability and willingness to operate as a hybrid legal and corporate governance resource.
• Expertise in identifying & mitigating the legal risks and understand business challenges in evolving areas of law.
• Ability to work independently, prioritize effectively, and operate in a fast-paced environment with minimal guidance.
• Working knowledge of FEMA regulations inward and outward remittance, fundraising transactions and export of services.
• This role reports to the Lead Legal Counsel based in Singapore.
• The role may require international travel up to 2 times per year.
• Work across time zones when required, with occasional coordination with global stakeholders. This is not a heavily time-zone-dependent role.
• Hybrid working model, with expectation to be in the Bengaluru office on a regular basis as per business needs.

What We Look For (Personality & Work Style)

• Easy-going, collaborative, and approachable
• Positive attitude with a business-enabling mindset
• Pragmatic, solution-oriented, flexible, and comfortable working in a fast-paced environment
• Comfortable engaging with senior stakeholders as well as operational teams

More about the role:

Burson is looking to hire an Account Manager for Enterprise Technology team. As an Account Manager, you are expected to support day-to-day client activities and provide guidance to junior team members through ongoing counsel and effective delegation. You will contribute to Burson’s performance by managing client relationships and integrated communication (IC) programs, satisfying, and delighting clients, helping, generate new business and growing existing accounts.  You are required to support our corporate strategy and your practice or office to help ensure superior client service, a winning culture and profitability.

What you'll do:

Client Service:

• Stay current on your clients’ businesses, industries and competitors and use your knowledge to develop comprehensive, strategic, and integrated communications programs that complement the client’s business objectives and deliver results.
• Act as a day-to-day client leader and maintain a clear and consistent communication channel between the client and the account team.
• Be actively involved and oversee quality implementation for one or a group of accounts within time and budget constraints.
• Manage client relationships and be the client’s key contact, counselor, and strategic thinker.
• Timely Decision Making – The ability to identify a problem and find solutions. Makes decisions in a timely manner, using available information and under tight deadlines.
• Have strong verbal and written communication skills including development of various types of materials such as Q&A, key messages, holding statements, press release etc.
• Be able to support the senior managers and leaders in resolving client issues.
• Maintain a strong rapport with journalists/bloggers/media members who cover your clients’ industries and businesses to optimize channels.
• Help develop media strategies, write pitch letters, and respond to media queries.
• You must possess a strong familiarity with how Generative AI tools are used across communications programmes, especially in planning, research, ideation, content creation, and daily operations. 

Business Development:

• Support the Directors and other senior leaders to identify new business opportunities within existing and potential clients.
• Be proactive during new business brainstorms and take ownership of portions of new business proposals under the guidance of Directors and senior leaders. 

Talent Management:

• Coach and mentor junior team members and help them grow within the organization and are able to add value to the client and the team.
• Create an inclusive and welcoming environment that engages all individuals without bias and demonstrate flexibility in a changing work environment.
• Provide on the job training to new team members on day-to-day tasks, delegate tasks to junior team members with clarity and oversee quality implementation within specified timelines.
• Provide continuous constructive feedback, keep immediate superiors briefed on team member performance ensuring recognition of good performance and resolution of concerns in a timely manner. 

Financial Management: 

• Record time in Maconomy and make supervisors aware of your time spent so our business can be managed profitably.
• Ensure all activities carried out for clients are properly documented and budget and status reports are submitted.
• Follow agency procedures for client budgets, budget tracking, contract approval and billing rates and allocate resources for agency profitability.
• Manage vendor relationships, costs, and invoicing. 

Agency Responsibilities:

• Use Burson’s intranet and resources; keep your profile updated.
• Be a brand ambassador and help in recruiting top talent by knowing our capabilities network.
• Adhere to Burson’s confidentiality and disclosure agreements and code of ethics/conduct.

Experience that contributes to success:

• Minimum 4+ years of experience in public relations or communications industry, with at least one year leading a team.
• Bachelor’s degree in Public Relations, Communications, or a related field.
• Prior experience of managing a diverse portfolio of startup clients across sectors is preferred

Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.

Since public launch, Emergent has reached $100M ARR in 8 months. 6M+ users across 190+ countries have built 6.5M+ applications on Emergent. We've raised $100M+, backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.

We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.

We're hiring builders who want ownership, speed, and impact at global scale.

What You'll Do:

• Own the full financial close process, including month-end, quarter-end, and year-end close across India and US entities
• Ensure accuracy and integrity of the general ledger, balance sheet reconciliations, and intercompany transactions
• Establish and enforce robust internal controls, audit readiness, and compliance across India and US regulatory frameworks (Ind AS, US GAAP, GST, and international tax)
• Develop and implement transfer pricing policies, intercompany accounting, and multi-entity consolidation structures
• Lead relationships with auditors, tax advisors, banking partners, and external counsel
• Build and manage revenue recognition and billing infrastructure in partnership with product and engineering teams
• Drive compliance across payroll, statutory filings, and other regulatory obligations in both geographies
• Partner with founders and leadership on financial planning, including annual budgeting, quarterly forecasting, and monthly business reviews
• Own and evolve the financial operating model, including P&L, cash flow forecasting, and unit economics across business verticals
• Provide financial insight and analysis to support decisions on product pricing, new market entry, and enterprise contracts
• Support fundraising for future rounds, including data room preparation, investor reporting, and financial due diligence
• Partner with People and Ops teams on compensation benchmarking, headcount planning, and entity-level cost management
• Build and mentor a high-performing finance team as the company scales

What We're Looking For:

• CA with 10 to 15 years of progressive finance experience, with a strong foundation in controllership and at least 3 to 4 years in a leadership role at a high-growth startup, venture-backed company, or Big 4 audit firm
• Hands-on expertise in financial close, internal controls, audit management, revenue recognition, and multi-entity consolidation
• Strong command of SaaS or subscription revenue models, ARR metrics, unit economics, and FP&A in a high-growth environment
• Hands-on experience managing India and US entities, including Ind AS, US GAAP, GST, and international tax compliance
• Demonstrated experience supporting Series B or later fundraising rounds, including financial modelling, investor relations, and cap table management
• Proficiency with modern finance stacks, including ERP systems, FP&A tools, and data infrastructure
• Ability to present complex financial narratives and control frameworks to founders, board members, and investors with clarity and confidence
• Comfortable being the only finance leader in the room, setting direction without a playbook, and moving fast in an ambiguous environment

Benefits and Perks:

1. Daily Meals: Lunch and Dinner provided
2. Family Insurance: Coverage for you and your family
3. Unlimited Paid Time Off: Take the time you need to recharge and come back refreshed
4. Flexible Working Hours: Work arrangements that fit your life and commitments

Let's build the future of software together.

More about the role:

Burson is looking to hire an Account Manager for StepUp team. As an Account Manager, you are expected to support day-to-day client activities and provide guidance to junior team members through ongoing counsel and effective delegation. You will contribute to Burson’s performance by managing client relationships and integrated communication (IC) programs, satisfying, and delighting clients, helping, generate new business and growing existing accounts.  You are required to support our corporate strategy and your practice or office to help ensure superior client service, a winning culture and profitability.

What you'll do:

• Stay current on your clients’ businesses, industries and competitors and use your knowledge to develop comprehensive, strategic, and integrated communications programs that complement the client’s business objectives and deliver results.
• Act as a day-to-day client leader and maintain a clear and consistent communication channel between the client and the account team.
• Be actively involved and oversee quality implementation for one or a group of accounts within time and budget constraints.
• Manage client relationships and be the client’s key contact, counselor, and strategic thinker.
• Timely Decision Making – The ability to identify a problem and find solutions. Makes decisions in a timely manner, using available information and under tight deadlines.
• Have strong verbal and written communication skills including development of various types of materials such as Q&A, key messages, holding statements, press release etc.
• Be able to support the senior managers and leaders in resolving client issues.
• Maintain a strong rapport with journalists/bloggers/media members who cover your clients’ industries and businesses to optimize channels.
• Help develop media strategies, write pitch letters, and respond to media queries.
• You must possess a strong familiarity with how Generative AI tools are used across communications programmes, especially in planning, research, ideation, content creation, and daily operations. 
• Support the Directors and other senior leaders to identify new business opportunities within existing and potential clients.
• Be proactive during new business brainstorms and take ownership of portions of new business proposals under the guidance of Directors and senior leaders. 

Experience that contributes to success:

• Minimum 4+ years of experience in public relations or communications industry, with at least one year leading a team.
• Bachelor’s degree in Public Relations, Communications, or a related field.
• Prior experience of managing a diverse portfolio of startup clients across sectors is preferred

More about the role:

Burson is looking for a Public Relations Manager for our Bengaluru Office. The individual will join our client servicing team and will work with our Technology Practice.

Enterprise Technology: practice is built to navigate this complex landscape. Comprising specialists with deep domain expertise, the practice delivers insights-driven, evidence-based communication campaigns for B2B companies. Our team of technology communicators is uniquely prepared to help clients build reputation, manage risk, launch disruptive innovations and provide senior regulatory counsel. We develop and drive thought leadership programmes for clients spanning the entire spectrum of the enterprise technology industry, from telecom and hardware to cloud, mobility, security, and machine technologies.

Consumer Technology: The practice delivers insight-driven, high-impact programmes that resonate with consumers, trade, mainstream media and key influencers. Our experience spans diverse domains including mobile devices, e-commerce, mobile applications, wearables, home appliances, financial technology and audio-visual tech. We provide strategic counsel to consumer technology companies, e-commerce firms and industry associations, helping them stand apart in an increasingly crowded and complex industry.

As a Public Relations Manager, you are expected to support day-to-day client activities and provide guidance to junior team members through ongoing counsel and effective delegation. You will contribute to Burson’s performance by managing client relationships and integrated communication (IC) programs, satisfying, and delighting clients, helping, generate new business and growing existing accounts.  You are required to support our corporate strategy and your practice or office to help ensure superior client service, a winning culture and profitability.

What you'll do:

Client Service:

• Stay current on your clients’ businesses, industries and competitors and use your knowledge to develop comprehensive, strategic, and integrated communications programs that complement the client’s business objectives and deliver results.
• Act as a day-to-day client leader and maintain a clear and consistent communication channel between the client and the account team.
• Be actively involved and oversee quality implementation for one or a group of accounts within time and budget constraints.
• Manage client relationships and be the client’s key contact, counselor, and strategic thinker.
• Timely Decision Making – The ability to identify a problem and find solutions.   Makes decisions in a timely manner, using available information and under tight deadlines.
• Have strong verbal and written communication skills including development of various types of materials such as Q&A, key messages, holding statements, press release etc.
• Be able to support the senior managers and leaders in resolving client issues.
• Maintain a strong rapport with journalists/bloggers/media members who cover your clients’ industries and businesses to optimize channels.
• Help develop media strategies, write pitch letters, and respond to media queries.
• Stay updated on social media channels, trends and analytical tools and make recommendations to strengthen our capabilities.
• Support the digital media strategy implementation.
• You must possess a strong familiarity with how Generative AI tools are used across communications programmes, especially in planning, research, ideation, content creation, and daily operations. 
• You will be expected to acquire working knowledge of specific WPP proprietary AI tools.

Business Development:

• Support the Directors and other senior leaders to identify new business opportunities within existing and potential clients.
• Be proactive during new business brainstorms and take ownership of portions of new business proposals under the guidance of Directors and senior leaders.

 Experience that contributes to success:

• Minimum 4+ years of work experience in public relations or the communications industry. with at least one year leading a team.
• Graduation in Public Relations or Communication.

More about the role:

Burson is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies, and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. Burson is part of WPP (LSE/NYSE: WPP), the creative transformation company. As an Executive – Sales BWI you are expected to understand the concept of selling preferably Media or PR and will be expected to meet revenue targets and work on a portfolio of clients.

What you'll do:

1. New Business Development 

• Meeting the sales targets and maintaining a healthy new business pipeline for India and International distribution
• Accountable for collection of accounts receivable
• Retention of and upselling to existing clients
• Participate in new business brainstorming and drafting new business proposals.
• Take part in new business pitches and presentations on new business prospects.

2. Account Management

• Understanding and managing the scope of work
• Manage client programs and ensure they are kept within budget.
• Ensure that all activities carried out for clients are documented and status reports are submitted.
• Oversees account administration duties such as billing, and activity reports are completed correctly and on time.

3. Team Leadership Skills

• Effectively delegates tasks and oversees quality implementation.
• Takes an active interest in staff development and provides on-the-job training to team members on day-to-day account management.
• Keeps immediate supervisors briefed on the performance, ensuring recognition of good performance and that any concerns are addressed in a timely fashion.

4. Research

• Leverage the Research tools we have e.g., WPP.

5. Behavioral Competency Requirements

 Customer Focus

• Dedicated to meeting the expectations of internal and external customers.
• Get first-hand customer information and use it for improvements in products and services.
• Establish and maintain effective relationships with customers and gain their trust.
• Leverage the research tools available.

Creativity

• Comes up with new and unique ideas.
• Easily makes connections among previously unrelated notions.

5. Management & Measuring Work

• Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; provides constructive feedback.

 6. Self-Development

• Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weaknesses and limits.

Experience that contributes to success:

• 1-2 years of sales experience in the media/service industry with a can-do attitude and passion for learning.
• A positive “do whatever it takes” and “all hands-on deck” attitude.
• The ability to work under pressure and solve problems independently.
• High level of attention to detail
• The flexibility to adapt to changing priorities and client needs.
• Excellent communication skills and the ability to network to build your business.
• University degree holder