When was the last occasion you had the opportunity to contribute to a company that is shaping an industry and empowering individuals to translate ideas into tangible impact with speed? Smartsheet's core mission is to empower everyone to enhance their work processes. Our business model is founded on identifying exceptional talent and providing them with the autonomy to develop our acclaimed Software as a Service (SaaS) offering. With a user base exceeding 10 million, our platform is utilized across various industries, including construction, retail, and software development, presenting us with unique technical challenges.

Smartsheet is seeking a Senior Business Systems Engineer to join our Corporate Systems Development team in Bangalore. This role focuses on building and maintaining scalable backend integrations using AWS services, powering mission-critical data flows across internal systems in Finance, People, Sales, Legal, and Engineering. You’ll develop solutions leveraging tools like AWS Lambda, SQS, SNS, and languages such as Node.js and Python, integrating systems such as Salesforce, NetSuite, Workday, Snowflake, and other enterprise platforms. If you thrive on backend architecture, cloud automation, and building systems that scale, this role is for you.

This role is based in Bangalore, India, reporting to the Senior Manager, Systems Development, and collaborating closely with global engineers, system analysts, and architects.

You Will:

• Design, build, and maintain backend integrations using AWS services such as Lambda, S3, SQS, SNS, and EventBridge
• Develop API-based automations and orchestrate data flows between Salesforce, NetSuite, Workday, Snowflake, and other SaaS platforms
• Refactor and enhance legacy integration logic to align with modern architecture standards
• Own your code from design through CI/CD (GitLab) and deployment via Terraform/CloudFormation
• Collaborate with US-based engineers on shared initiatives, sprint planning, code reviews, and technical handoffs
• Participate in a shared production support rotation, resolving critical integration and data pipeline issues
• Provide technical mentorship to junior engineers, especially on high-complexity initiatives
• Partner with architects and BSAs to review integration design and testing strategies for reliability and resilience
• Support both ETL-style batch pipelines and real-time event streaming using CDC and platform events
• Contribute to evolving team SOPs, architecture standards, and shared development libraries
• Lead backend development within complex cross-functional projects, including work breakdown and delivery tracking

You Have:

• BS in Computer Science, related field, or equivalent industry experience
• 7+ years of experience in backend software development or automation using Node.js, Python, VS code or similar
• Strong experience with AWS services, especially Lambda, S3, SQS/SNS, EventBridge, DynamoDB
• Expertise in database design, schema modeling, and query optimization (DynamoDB & Snowflake preferred)
• Strong grasp of integration design patterns, secure API development (REST/SOAP), and system interoperability
• Develop and maintain GitLab based CI/CD pipeline implementations for tests, linting, deployment, etc.
• Experience with managing infrastructure as code (Terraform, CloudFormation)
• Demonstrated experience building and maintaining integrations with Salesforce, NetSuite, Workday, Coupa, Stripe, Snowflake
• Familiarity with data validation, schema evolution, and cross-system reconciliation (preferred)
• Excellent collaboration and communication skills in a distributed, global team setting
• Confidence navigating production environments, owning critical issue resolution from end to end
• Experience delivering integrations and automation solutions across Finance, People, Sales, Legal, BI
• Proven ability to lead initiatives and proactively communicate with technical and non-technical stakeholders
• Comfortable working independently, while also mentoring and reviewing work for Level 1/2 developers
• The flexibility to adjust to changing priorities, new technologies, and evolving project requirements.
• Comfortable operating in an Agile environment, and familiar with Sprint ceremonies like Daily stand-up, Sprint planning,Sprint Finalization etc. 
• Familiar with prompt engineering / Generative AI for code generation is preferred

The Opportunity

We’re looking for a Senior Manager of Product Design to lead and grow our design presence in Bangalore while contributing to key initiatives within our Fleet Management product domain.

This role is both hands-on and organizationally pivotal. You will lead a team of designers working within Fleet Management—spanning areas such as compliance, driver identification, and operational workflows—delivering intuitive, scalable experiences across web and mobile platforms.

In parallel, you will serve as a local design leader for South Asia, supporting and mentoring designers across teams—many of whom may report into different managers globally. You’ll play a critical role in strengthening design culture on the ground, elevating craft, and ensuring designers in the region feel supported, connected, and set up to succeed.

You will also be instrumental in building and scaling our design team in India, helping us attract and hire exceptional talent in a highly competitive market.

You’ll partner closely with product, engineering, and global design leadership to deliver high-impact outcomes—while also bringing modern, AI-powered design and development workflows into how we build products.

If you’re a design leader who thrives in ambiguity, enjoys staying close to the craft, and is excited about building both products and teams from the ground up, this role is for you.

What you’ll do

Product & Design Leadership (Fleet Management)

• Lead and support a team of designers contributing to our Fleet Management domain, including areas such as compliance, driver identification, and operational workflows.
• Drive high-quality, user-centered design solutions that simplify complex workflows for fleet managers, drivers, and operations teams.
• Partner with product and engineering to shape strategy, prioritize initiatives, and deliver impactful outcomes aligned with business goals.
• Own design execution end-to-end—from early framing and concepting through detailed design, validation, and iteration.
• Contribute to and evolve our design system to ensure consistency, scalability, and efficiency across platforms.

Regional Leadership (South Asia)

• Serve as the on-the-ground design leader in Bangalore, supporting designers across multiple teams in the region.
• Mentor and coach designers who may not directly report to you, helping elevate craft, execution quality, and career growth.
• Foster a strong, connected design culture in South Asia, including team rituals, critiques, and knowledge sharing.
• Act as a key connector between regional teams and global design leadership, ensuring alignment and strong collaboration.

Team Building & Hiring (India Focus)

• Build, mentor, and manage a high-performing team of product designers based in Bangalore.
• Play a hands-on role in hiring, including sourcing, interviewing, and closing top design talent in India.
• Develop and execute strategies to attract and retain world-class design talent in a competitive market.
• Help establish Bangalore as a center of excellence for product design within the organization.

AI-Native Design & Innovation

• Champion the use of modern AI tools (e.g., Claude, Replit, v0, and others) to accelerate design exploration, prototyping, and delivery.
• Introduce and scale AI-assisted workflows across design and cross-functional teams.
• Stay at the forefront of emerging tools and practices, bringing new ideas into the organization.

Cross-functional Influence

• Advocate for design excellence and a user-centric mindset across the organization.
• Communicate design rationale clearly and persuasively to stakeholders, including senior leadership.
• Align teams around a shared vision through strong storytelling and strategic thinking.

What you’ll need

• 8–10+ years of experience in product design (UX/UI/interaction), with experience managing and growing design teams in a SaaS environment.
• Proven track record designing complex, data-rich web and mobile products, ideally in fleet management, logistics, or similarly complex domains.
• Experience working with distributed/global teams, with strong collaboration across time zones.
• Demonstrated success hiring and scaling design teams, ideally in India or similar markets.
• Experience mentoring designers across reporting lines or contributing to regional/team-wide design culture.
• Strong portfolio showcasing:
• End-to-end design thinking
• Systems-level problem solving
• High-quality execution
• Measurable business impact
• Deep experience with design systems and scaling them across products and teams.
• Hands-on familiarity with modern AI tools and workflows (e.g., Claude, Replit, v0), and a strong point of view on how they reshape design and product development.
• Excellent communication and storytelling skills, with the ability to influence across disciplines.
• Strong business acumen and an understanding of how design drives product and company outcomes.
• Curiosity, adaptability, and a bias toward action in a fast-moving environment.

Role Overview

This role leads the productization of the Reasoning Platform driving definition and delivery of the core reasoning capabilities underpinning the JazzX AGI system. This covers a wide spectrum of reasoning approaches from neuro-symbolic, probabilistic, cognitive, reinforcement-learning (RL)-based reasoning systems, as well as the infrastructure, tooling, and evaluation frameworks required to build, train, validate, and continuously improve AGI reasoners. The role owns strategy across data curation, benchmarking, feature alignment with customer use cases, RL gym environments, safety constraints, and tools enabling forward deployment teams to design, evaluate, and refine reasoning behaviors at scale.

The position works closely with research, engineering, safety, design, forward-deployment teams, and enterprise domain experts to ensure reasoning is predictable, verifiable, explainable, and aligned with real-world needs.

Core Responsibilities

Product Strategy

• Define the roadmap for the Reasoner Platform spanning the full spectrum of reasoning systems.
• Set product direction for prioritized feature development aligned with customer use cases and value drivers.
• Drive strategy for evaluation, safety constraints, reward models, and benchmarking systems improving reasoning accuracy, stability and reliability.

Reasoner Platform Productization

• Define requirements for configurable RL gym environments used to train, test, and validate agentic behaviors.
• Convert advanced reasoning research into productized capabilities, APIs, and developer tools for forward deployment teams to build customer solutions.
• Partner with research and engineering to deliver scalable training and inference infrastructure for reasoning-centric workloads.

Data Curation & Benchmarking

• Lead strategy for datasets, scenarios, and evaluation frameworks that measure reasoning accuracy, robustness, alignment, and generalization.
• Define requirements for synthetic data generation, curated reasoning traces, and adversarial testing.
• Own the roadmap for benchmarking tools, dashboards, leaderboards, and automated evaluation pipelines.

Reasoner Builder & Developer Experience

• Deliver tools that enable teams to design, test, refine, and deploy custom reasoning patterns.
• Define interfaces for rule editing, prompt program construction, policy tuning, and RL reward configuration.
• Ensure builder workflows support rapid iteration, safe experimentation, and interpretable outputs.

Integration with AGI Capabilities

• Align reasoning capabilities with memory, grounding, planning, and the broader Knowledge Platform.
• Define safe mechanisms for reasoners to inspect state, update plans, call tools, interact with environments, and refine policies.
• Integrate provenance, safety checks, transparency, and control mechanisms across all reasoning operations.

Customer & Domain Alignment

• Partner with enterprise domain specialists to understand complex decision workflows and map them to reasoning primitives.
• Identify common reasoning patterns across industries and convert them into reusable platform components.
• Ensure the platform supports both autonomous agents and human-in-the-loop decision processes.

Metrics & Impact

• Define and track core reasoning KPIs such as correctness, robustness, consistency, sample efficiency, safety adherence, and generalization.
• Measure performance across synthetic, human-generated, and real-world tasks.
• Use evaluation insights to refine roadmap priorities and ensure platform impact translates to real-world performance.

Qualifications

Experience

• 10+ years in technical product management; 5+ years in AI/ML, agent systems, RL, or reasoning technologies.
• Experience building large-scale AI platforms, RL training systems, evaluation frameworks, or advanced decision-support tools.
• Demonstrated success in productizing research-heavy technologies.

Technical Depth

• Strong understanding of RL, policy optimization, reward modeling, agentic planning, and model fine tuning approaches.
• Knowledge of evaluation methods, benchmarking design, dataset development, and safety frameworks.

Leadership

• Ability to lead multi-year product strategy across research and engineering.
• Skilled at turning emerging reasoning research into stable, scalable platform features.
• Ability to mentor senior PMs across data curation, model-based reasoning, and builder experiences.

Education

• Bachelor’s degree in Computer Science, Engineering, or a related technical field required. Advanced degrees (MS, PhD) in relevant areas preferred but not required.