Buyer Jobs in Bangalore.
All active Buyer roles based in Bangalore.
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A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Job Title: Associate Software Engineer, AI
Location: Bangalore
Reports to: Sr. Manager, AI/ML
A quick snapshot…
As an Associate Software Engineer, you’ll be working on developing robust solutions across next-generation AI/GenAI based products and solutions. As a critical member of our team, you will play a pivotal role in enhancing our design, development, and continued enhancement of our features along with writing unit & integration tests to ensure features never break.
Why it’s a big deal…
This is one of the critical roles under the AI team within Engineering. You will possess deep technical expertise as a AI engineer and a strong commitment to participate in the entire AI development lifecycle, including data collection, preprocessing, model training, evaluation, and deployment. This role works on multiple technologies and databases to make sure the product development moves towards rapid development, rich controls, more scalable, and better security.
Are you the person we’re looking for?
Related Experience. You should have at least 6 Months of experience in the software industry as a AI Engineer and the technical requirements necessary to design, develop, test and implement solutions.
Technical Skills. You’re likely to have proficiency in AI development technologies such as Python, FastAPI, PyTest, Celery and other Python frameworks and familiarity with AI/ML, GenAI, and MLOps concepts. You also possess good understanding with object-oriented programming, concurrency, design patterns, and REST APIs. Your familiarity with CI/CD tooling such as Terraform and GitHub Actions and frameworks like LangChain, LangGraph, and databases like SQL and NoSQL such as MongoDB, MSSQL, or Postgres. Understanding of Data Structure & Algorithm analysis and its usage in scalable software design.
Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections with our clients and allow you to accurately collect the right information so you can resolve issues most expediently.
Education. A bachelor’s degree in engineering or equivalent.
Here’s what will give you an edge…
Initiative. You don’t wait around for things to happen or for your manager to tell you what to do. You’re not only proactive about completing your work, but when you sense the need to introduce a project that will benefit the team or the organization -- even if it’s outside your scope of work -- you put a proposal together, talk to the team about it, and own it. And that also goes back to having an entrepreneurial spirit.
Strong troubleshooting skills and logic based thinking is your forte. This is an absolute must. Your proven ability to analyze and apply logical thinking to determine the root cause of an issue is fundamental to success in this role.
Clear, deliberate, and collaborative communicator. You don’t just engage in collaborative discussions, you initiate them regularly. You are clear and concise when you speak and write -- and even creative in terms of ensuring your messages are received and understood. You leave no room for assumptions or misunderstanding. It’s what sets you apart from the rest.
Exposure to mature SDLC practices. Understanding of Agile methodologies. Experience with unit testing, code coverage, and security scan tools. Proficient in working with source control tools like GitHub/Bitbucket.
#LI-RT1
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
Ready to apply?
Apply to Conga
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Job Title: Manager, Software Engineer
Locations: Bangalore
Reports to: VP, AI Engineering
A quick snapshot…
Conga is looking to hire a Manager, Software Engineering to join our extremely talented AI Engineering team. As an Engineering Manager at Conga, you’ll lead a team of software engineers working on our next generation AI Solutions. This team will be responsible for building statistical and machine learning models that support product features across the company. You’ll get to work directly with other Engineering Managers, Architects, Data Scientists, Product Managers, and Directors, all of whom make up the larger team. In this highly collaborative environment, you will have the opportunity to grow as a leader and help mentor others.
This position requires experience leading software engineering initiatives, knowledge of AI/ML solutions, as well as excellent people and time management skills. This role will be reporting to the VP of AI Engineering and will be a key engineering leader inside the Conga AI Pillar. The role requires you to collaborate with other leaders at Conga and guide your team to deliver high quality software solutions in a timely manner. The ideal candidate for this position is passionate about people, process, technology, and delivering customer values.
Conga works in an agile environment where there are daily stand-ups, code reviews, and constant communication within each self-managed cross-functional team. The ability to communicate effectively with other Engineering and Product leaders, as well as work closely with other your team members are key components for success in this position.
Why it’s a big deal…
8+ or more years of experience in the Software Engineering industry with a record of increasing responsibility leading software development initiatives, and 3+ years managing teams.
Deep understanding of the Software Development Lifecycle (SDLC) and Machine Learning Lifecycle (MLL).
Lead and drive the strategy, vision and roadmap for building robust, scalable AI/ML foundations and platforms — including but not limited to:
- Feature stores
- Distributed ML model training
- Model versioning and evaluation
- Monitoring, drift detection, and automated retraining pipelines
- Responsible AI, model explainability, and fairness assessments
Experience with productionizing ML models and integrating them into real-time and batch applications. Work closely with data science partners and domain engineering teams to understand AI/ML use cases and build corresponding foundations for personalization, NLP, forecasting, recommendations, and generative AI.
Experience using a popular programming language such as: Python (preferred), Java, C#, Scala, etc.
Solid understanding of modern software development practices including object-oriented programming, concurrency, design patterns, microservices architecture, RESTful API design, and test-driven development.
Experience with software testing concepts and tools: white/black box testing, coverage analysis, mocking, PyTest/xUnit, Selenium, etc.
Hands-on experience with GCP technologies such as BigQuery, GKE, GCS, DataFlow, Kubeflow, and Vertex AI — or equivalent services in AWS and/or Azure.
Familiarity with ML frameworks and tools such as TensorFlow, PyTorch, MLflow, scikit-learn, HuggingFace Transformers, etc.
Strong experience with Infrastructure-as-Code and CI/CD tools used to automate deployment to cloud platforms: Terraform, GitHub Actions, Concourse, Ansible, etc.
Excellent leadership, decision-making, and communication skills, with the ability to translate business needs into engineering outcomes.
Experience with AI product lifecycle management, including experimentation tracking, model governance, and release management.
Experience with Python is ideal; Java/Spring is a strong plus.
Education: Bachelor’s degree in computer science, Engineering, or a related technical field; Master’s degree preferred
Are you the person we’re looking for?
Provide engineering leadership and mentorship to a team of software engineers.
Be a strong engineering leader responsible for executing the Conga AI roadmap using agile practice.
Experience implementing scalable data and AI/ML solutions in a product-driven technology environment.
Manage, lead, and motivate cross-functional, interdisciplinary teams of software engineers to achieve strategic and tactical business outcomes.
Mentor and grow engineers in your team, fostering a culture of teamwork, accountability, and continuous improvement.
Demonstrated ability to skillfully hire, coach, and performance manage a team of technology professionals.
Partner with others at Conga to ensure engineering tasks are understood, broken down, and implemented to the highest of quality standards.
Collaborate with members of the team to solve challenging engineering tasks on time and with high quality.
Encourage skill growth of your team members.
Assist and adhere to enforcement of project deadlines and schedules.
Actively communicate with team members to clarify requirements and overcome obstacles to meet the team goals.
Highly technical, confident at the operational management level and comfortable in an engineering-heavy organization.
Track record of being a strong leader, with the ability to influence across teams and levels.
Work with development teams in an agile context as it relates to software development.
Here’s what will give you an edge…
Provide architectural guidance and technical oversight for AI/ML systems, ensuring solutions are scalable, secure, and production ready.
Drive engineering excellence by championing robust design, peer reviews, and efficient CI/CD practices tailored for AI systems.
Foster strong cross-functional partnerships with Product, Data Science, ML-Ops, and DevOps teams to accelerate delivery and innovation.
Travel Requirement
Limited travel to other company offices upon request
#LI-UB1
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
Ready to apply?
Apply to Conga
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Job Title: Principal Product Manager
Locations: Bangalore
Reports to: Director, Product Management
A quick snapshot: The Product Manager at Conga is responsible for the product direction, planning, execution, and launch of product releases. Conga thrives in solving our customers’ business problems and creating raving fans in the process. Here you bridge the technical and business worlds as you design products that our customers and their customers love. Join the team at Conga to help drive the next phase of growth.
Why it’s a big deal: - Product manager who are continuously adapting & excited work on Products, cross functionally to guide products from conception launch by connecting the technical and business worlds. Technical passion to break down complex problems into steps that drive the product development, responsibility of Conga Products throughout the execution cycle specifically on analyzing, positioning, packaging, promoting & tailoring our solutions to our customers.
Are you the person we’re looking for?
Relevant Experience. You should have a minimum of 12+ years of Product Management experience and a minimum of 6 years in building B2B SAAS products from concept to post-launch, developing high quality, performant, and maintainable products, and processes. Ability and confidence to work closely with select customers in pre-sales and collaborative scenarios. Experience with Contract Lifecycle products is strongly desired. You should have mentored product managers to deliver high quality products which are aligned with the company’s vision.
Research and Creativity. Own the research, action plans, adoption plans, and results for the products. Map business ideas and use cases into product requirements and roadmap, set goals, determine priorities, and track deliverables. You will create solutions to problems with our products while always focusing on the best user experience and balancing company goals, product cohesion, and ease of implementation, research, wireframing, and incorporating user feedback into the product,
Leadership skills. Work across multiple teams to deliver quality software at a consistent pace, which aligns to the product vision. Guide the scrum teams to deliver great software at an impressive pace. Keep the team aligned with the work at hand and the completion of the greater feature, gather product requirements from stakeholders, manage release status for development and communicate status to other departments in the company. Work closely with development team to decompose high-level features into user stories, quickly provide just-in-time decisions to system level questions and defect triage.
Analyze and prioritize. Schedule development work for releases. Work with product management and development teams to create and maintain product priorities, track schedule against delivery commitments, and escalate risks and issues. Work with and maintain communication with stakeholders. Analyze product metrics to understand product performance
Customer experience. A positive impact on the company bottom line, guidance to technical publications and product education teams for technical and product documentation, Transition finished projects to the Customer-facing teams.
Education: A bachelor’s degree in engineering or equivalent or higher
Here’s what will give you an edge…
Champion the Customer. You understand that customers are one of business’ most important assets and you take that seriously. With more than 11,000 customers around the globe entrusting Conga with their business we make a commitment to their success and would love to hear how you will too!
Natural collaborator. You work effectively with Product Manager, are proficient with Agile and a collaborative cross functional approach to building awesome software. You are comfortable working with teams and collaborating on best practices across multiple Agile teams. You constantly seek opinions and solicit feedback to create the best work possible. You don’t know any other way. It’s a team effort and you completely appreciate that.
Passion. We know it when we see it. Passion is not about saying how much you love what you do in your most excited voice. Passion is revealed in your truest self. It’s about what you’ve accomplished; how you want to grow; the ideas you have; your philosophies. It’s demonstrating through your words and your actions that you truly believe in what you do -- and where you work. That it matters to you. And that’s pretty cool.
#LI-UB1
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
Ready to apply?
Apply to Conga
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Job Title: Staff Software Engineer, AI
Locations: Bangalore
Reports to: Sr. Manager, AI/ML.
A quick snapshot…
As a Staff Software Engineer, you will be a key contributor to the design, development, and deployment of advanced AI and generative AI-based products. You will drive technical innovation, lead complex projects, and collaborate closely with cross-functional teams to deliver high-quality, scalable, and maintainable solutions. This role requires a strong background in software development, AI/ML techniques, and DevOps practices, along with the ability to mentor junior engineers and contribute to strategic technical decisions.
Why it’s a big deal…
This is one of the critical roles in the project, where you will be an expert in product development, a good team player, and will lead and mentor your team members. We believe in using the best tools for the task at hand so the ability and desire to learn new programming languages and technologies is necessary. All of this adds up to an exciting, challenging, and always interesting place to work, where complex problems are found and solved every day. This role determines the root cause for the most complex software issues and develops practical, efficient, and permanent technical solutions.
Are you the person we’re looking for?
Experience: 8+ years of professional software development experience, including significant experience with AI/ML or GenAI applications. Demonstrated expertise in building scalable, production-grade software solutions.
Advanced Software Development: Design, develop, and optimize high-quality code for complex software applications and systems, maintaining high standards of performance, scalability, and maintainability. Drive best practices in code quality, documentation, and test coverage.
GenAI Product Development: Lead end-to-end development of generative AI solutions, from data collection and model training to deployment and optimization. Experiment with cutting-edge generative AI techniques to enhance product capabilities and performance.
Technical Leadership: Take ownership of architecture and technical decisions for AI/ML projects. Mentor junior engineers, review code for adherence to best practices, and ensure the team follows a high standard of technical excellence.
Project Ownership: Lead execution and delivery of features, managing project scope, timelines, and priorities in collaboration with product managers. Proactively identify and mitigate risks to ensure successful, on-time project completion.
Architectural Design: Contribute to the architectural design and planning of new features, ensuring solutions are scalable, reliable, and maintainable. Engage in technical reviews with peers and stakeholders, promoting a product suite mindset.
Code Review & Best Practices: Conduct rigorous code reviews to ensure adherence to industry best practices in coding standards, maintainability, and performance optimization. Provide feedback that supports team growth and technical improvement.
Testing & Quality Assurance: Design and implement robust test suites to ensure code quality and system reliability. Advocate for test automation and the use of CI/CD pipelines to streamline testing processes and maintain service health.
Service Health & Reliability: Monitor and maintain the health of deployed services, utilizing telemetry and performance indicators to proactively address potential issues. Perform root cause analysis for incidents and drive preventive measures for improved system reliability.
Educational : Bachelor’s degree in computer science, Engineering, or a related technical field; Master’s degree preferred.
Here’s what will give you an edge…
Technical Expertise: Advanced proficiency in Python, FastAPI, PyTest, Celery, and other Python frameworks. Deep knowledge of software design patterns, object-oriented programming, and concurrency.
Cloud & DevOps Proficiency: Extensive experience with cloud technologies (e.g., GCP, AWS, Azure), containerization (e.g., Docker, Kubernetes), and CI/CD practices. Strong understanding of version control systems (e.g., GitHub) and work tracking tools (e.g., JIRA).
AI/GenAI Knowledge: Familiarity with GenAI frameworks (e.g., LangChain, LangGraph), MLOps, and AI lifecycle management. Experience with model deployment and monitoring in cloud environments.
Preferred Skill sets/Tools:
AI & Machine Learning: Hands-on experience with advanced ML algorithms, including generative models, NLP, and transformers. Knowledge of industry-standard AI frameworks (e.g., TensorFlow, PyTorch) and experience with data preprocessing and model evaluation.
Data & Analytics Tools: Proficiency with relational and NoSQL databases (e.g., MongoDB, MSSQL, PostgreSQL) and analytics platforms (e.g., BigQuery, Snowflake, Tableau). Experience with messaging systems (e.g., Kafka) is a plus.
Testing & Quality: Experience with test automation tools (e.g., PyTest, xUnit) and CI/CD tooling such as Terraform and GitHub Actions. Strong emphasis on building resilient and testable software.
Advanced Cloud Knowledge: Proficiency with GCP technologies such as VertexAI, BigQuery, GKE, GCS, and DataFlow, with a focus on deploying AI models at scale.
#LI-UB1
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
Ready to apply?
Apply to Conga
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Job Title: Principal Partner Marketing Manager
Locations: Bangalore / Ahmedabad
Reports to: Director, Global Partner Marketing
A Quick Snapshot
Conga is seeking a talented APAC Partner Marketing Manager to join our passionate and dynamic team of partner marketers. This key role will see you work cross-functionally with a variety of teams to build and scale marketing campaigns and activities with our largest global partners, and crucial regional partners. In this role, you will be responsible for defining, creating, executing and bringing go-to-market (GTM) strategies to life as you build deep relationships across our partners.
Why It's a Big Deal
As Principal Partner Marketing Manager, you will play a crucial role in defining the GTM strategies and building a deep relationship with our partners.
Are You the Person We're Looking For?
Experience. You must have more than 12 years of experience in Partner Marketing enablement within B2B software space.
Marketing Activities. You are excellent in creating and executing marketing activities such as webinars and other online and in-person event activities, to support integrated campaigns. You craft and develop marketing content for compelling joint solution offerings with strategic partner accounts including creation of required marketing assets (product videos, customer success stories, demos, presentations, how-to guides etc.).
GSI/RSI partnership. You know how to help engagement teams understand the value proposition of the Conga-GSI/RSI partnership through a multichannel approach that encompasses digital, events, training, enablement and more!
Strategic Business Partnership. You will partner closely with business teams to deeply understand their challenges, priorities, and operational needs, ensuring analytics solutions directly address real business problems.
Cross functional collaboration. You work closely with the teams below to drive awareness of the partnerships
Conga Corporate Marketing team, to create thought leadership opportunities, maximize the partners’ presence on conga.com and insert the partners into key Conga events.
Conga Field Marketing team, to create, execute, and measure geo-based joint partner events that drive net-new business and expand existing business.
Conga Customer Marketing team, to develop impactful joint partner customer stories to help promote the partnership’s value to the market.
Conga Campaign Marketing team, to insert partners into existing campaigns and develop net-new campaigns into the market.
Conga Marketing Operations, to measure and report on pipeline creation, conversion, and ROI.
Self-Starter and motivated. You are Hard-working, self-starter with a willingness and eagerness to learn. You are organized, ambitious, and high-energy that can embrace and navigate a fast-paced, ever shifting environment.
Education. A bachelor’s degree in engineering or equivalent
Here's What Will Give You an Edge
Focus. You are Laser-focused on driving marketing activities that convert to revenue in a repeatable and scalable way.
Analytical. You are analytical, with the ability to capture and share key data and insights and use data to drive key marketing strategies and decisions.
Branding. You are influential in telling the Organizations story to all levels– from executives to the sales teams that are engaged in accounts. You have good understanding of enablement strategies and channels to get the brand and message embedded in the partners’ ecosystem. You demonstrate experience working with large partners on branding and demand generation initiatives.
Creative and innovative. You love thinking about the whole marketing funnel and making decisions based on data by being creative and innovative.
Relationship. You are excited to hit the ground running and use your experience to get to know and build successful long-term relationships with partner colleagues.
Partner connects. Showing keen interest in developing and maintaining a comprehensive knowledge of Conga’s market positioning, products, and services to help ensure partner efforts and partner programs are aligned with the overall organizational goals and brand. You are also good at defining and marketing joint solutions that address market needs and opportunities.
Familiarity. You have experience and/or familiarity with relevant partner marketing solutions such as or similar to: Salesforce, Marketo, Salesloft, Wrike, Crossbeam
#LI-AR1
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
Ready to apply?
Apply to Conga
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Job Title: Sr. Product Manager
Location: Bangalore
Reports to: VP, Product Management
A quick snapshot…
We are looking for a Senior Product Manager to own a portfolio of three established B2B products serving nearly 2,000 business customers and generating $12M in ARR. This is not a build-from-scratch role. It is a stewardship role — and we mean that as a compliment.The right person for this position finds genuine satisfaction in running products well: keeping customers successful, managing technical debt thoughtfully, shipping incremental improvements that matter, and protecting revenue. If you thrive on greenfield chaos, this role is not for you. If you take pride in disciplined execution and want real ownership of a meaningful book of business, read on.
Why it’s a big deal…
You will be the accountable product leader for three products:
- Conga Grid — A Salesforce-native application for inline data editing and grid-based record management within Salesforce.
- Conga Orchestrate — A Salesforce-native workflow and process automation product.
- Conga Collaborate — A standalone document generation application that runs on its own platform and integrates with Salesforce.
You will lead two small scrum teams responsible for development and delivery across this portfolio. You own the roadmap, the backlog, customer escalations, and the product health of all three products.
Are you the person we’re looking for?
Relevant Experience.
Required
- 5+ years of product management experience in B2B SaaS
- Hands-on experience working within the Salesforce ecosystem — you understand how Salesforce-native apps are built, distributed, and maintained
- Demonstrated ability to manage complex, multi-product portfolios with competing priorities
- Strong fundamentals: backlog management, sprint participation, stakeholder communication, and data-informed decision making
- Comfort operating in a maintenance-mode product environment — you see this as a discipline, not a consolation prize
- Excellent written and verbal communication skills in English; able to work effectively with distributed stakeholders
What You'll Do
- Define and maintain product roadmaps that prioritize stability, customer retention, and sustainable incremental improvement over growth-at-all-costs
- Own and groom backlogs across two scrum teams, balancing bug fixes, technical debt, and customer-driven enhancements
- Serve as the primary product voice for customer escalations and support-driven product decisions
- Partner with engineering leads to make sound trade-off decisions on scope, quality, and velocity
- Monitor product health metrics — including usage, support trends, and retention signals — and act on what you find
- Collaborate with Product Marketing, Customer Success, and Sales on customer communications, release notes, and enablement when changes ship
- Represent your products clearly and confidently in cross-functional and leadership forums
Analyze and prioritize. Schedule development work for releases. Work with product management and development teams to create and maintain product priorities, track schedules against delivery commitments, and escalate risks and issues. Work with and maintain communication with stakeholders. Analyze product metrics to understand product performance.
Customer experience. Aligning customer experience strategies with marketing initiatives and informing customers about new product features and functionalities. Analyzing customer feedback on product ranges and new releases and preparing reports accordingly. Documenting processes and logging technical issues, as well as customer compliments and complaints.
Why This Role
You will have genuine, end-to-end ownership of products that real customers depend on every day. There is no committee above you making micro-decisions about your backlog. There is no ambiguity about what success looks like: customers stay, products work, revenue holds.For a PM who has spent time in high-growth chaos and wants to build real product management discipline — or for someone who has always believed that running existing products well is an underrated craft — this role offers something increasingly rare: clear scope, real authority, and meaningful stakes.
Education: A bachelor’s degree in Engineering or equivalent
Here’s what will give you an edge…
- Experience with document generation, workflow automation, or related categories
- Familiarity with Salesforce AppExchange products and ISV ecosystem dynamics
- Prior experience at a PE-backed or operationally disciplined SaaS company
Natural collaborator. You work effectively with Product Manager, are proficient with Agile and a collaborative cross-functional approach to building awesome software. You are comfortable working with teams and collaborating on best practices across multiple Agile teams. You constantly seek opinions and solicit feedback to create the best work possible. You don’t know any other way. It’s a team effort and you completely appreciate that.
#LI-UB1
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
Ready to apply?
Apply to Conga
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Job Title: Senior Software Engineer
Locations: Bangalore
Reports to: Director, Software Engineering
A quick snapshot…
As a Senior Software Engineer, you’ll be a key member in a team responsible for the development of scalable, reliable, and innovative AI/GenAI solutions. You’ll contribute to high-priority projects, ensuring maintainable code and producing high-quality, production-ready applications. You’ll operate with a high degree of technical expertise, strategic thinking, effective collaboration across diverse teams, while helping to mentor and elevate others to meet a very high technical bar.
Why it’s a big deal…
You will be a key contributor to delivering Conga’s AI roadmap, ensuring solutions meet high quality standards and timelines. You’ll be a core member of the team that will implement complex, large-scale AI systems. You’ll also have the opportunity to work cross-functionally to resolve issues, mentor junior members, and help to foster a culture of continuous learning and technical excellence. All of this adds up to an exciting, challenging, and always interesting place to work, where complex problems are found and solved every day.
Here's what we’re looking for…
Related Experience. You have 7+ years of professional software development experience, including 3+ years in AI/ML or GenAI. You have a proven track record of developing and deploying scalable, production-grade AI solutions.
Technical expertise. You have:
- Experience in Python and frameworks such as TensorFlow, PyTorch, FastAPI, LangChain, LangGraph, and KubeFlow.
- Knowledge of AI/ML algorithms, generative models, and LLMs.
- Proficiency with cloud platforms (e.g., GCP, AWS, Azure) and modern DevOps practices.
- Strong understanding of distributed systems, microservices architecture, and database systems (SQL/NoSQL).
Education. A bachelor’s degree in engineering or equivalent.
Here’s what will give you an edge…
Effective communication and interpersonal skills. You’re comfortable initiating and engaging in collaborative discussions. You are skilled at reading and adapting to different communication styles. When you speak, you are clear and concise. Your strong listening skills help to build trust and foster connections with our clients. They also ensure you collect the right information so you can resolve issues most expediently.
Initiative. You do not wait around for things to happen or for someone to tell you what to do. You are not only proactive about completing your own work, but when you sense the need to introduce a project that will benefit the team or the organization -- even if it’s outside your scope of work -- you put a proposal together, talk to the team about it, and own it. And that also goes back to having an entrepreneurial spirit.
Passionate Problem Solver. Proactive, self-driven, and enjoys solving complex problems, not just in the primary area of responsibility but across boundaries. Identify and implement best practices for coding as well as development processes and perform as a trusted contributor requiring little to no supervision and demonstrating the ability to meet deadlines, exceed goals, and create benchmarks for success.
#Li-VA1
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
Ready to apply?
Apply to Conga
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Job Title: Senior Software Engineer, AI/ML or GenAI
Locations: Bangalore / Ahmedabad / Pune
Reports to: Director, Software Engineering
A quick snapshot…
As a Senior Software Engineer, you’ll be a key member in a team responsible for the development of scalable, reliable, and innovative AI/GenAI solutions. You’ll contribute to high-priority projects, ensuring maintainable code and producing high-quality, production-ready applications. You’ll operate with a high degree of technical expertise, strategic thinking, effective collaboration across diverse teams, while helping to mentor and elevate others to meet a very high technical bar.
Why it’s a big deal…
You will be a key contributor to delivering Conga’s AI roadmap, ensuring solutions meet high quality standards and timelines. You’ll be a core member of the team that will implement complex, large-scale AI systems. You’ll also have the opportunity to work cross-functionally to resolve issues, mentor junior members, and help to foster a culture of continuous learning and technical excellence. All of this adds up to an exciting, challenging, and always interesting place to work, where complex problems are found and solved every day.
Here's what we’re looking for…
Related Experience. You have 7+ years of professional software development experience, including 3+ years in AI/ML or GenAI. You have a proven track record of developing and deploying scalable, production-grade AI solutions.
Technical expertise. You have:
- Experience in Python and frameworks such as TensorFlow, PyTorch, FastAPI, LangChain, LangGraph, and KubeFlow.
- Knowledge of AI/ML algorithms, generative models, and LLMs.
- Proficiency with cloud platforms (e.g., GCP, AWS, Azure) and modern DevOps practices.
- Strong understanding of distributed systems, microservices architecture, and database systems (SQL/NoSQL).
Education. A bachelor’s degree in engineering or equivalent.
Here’s what will give you an edge…
Effective communication and interpersonal skills. You’re comfortable initiating and engaging in collaborative discussions. You are skilled at reading and adapting to different communication styles. When you speak, you are clear and concise. Your strong listening skills help to build trust and foster connections with our clients. They also ensure you collect the right information so you can resolve issues most expediently.
Initiative. You do not wait around for things to happen or for someone to tell you what to do. You are not only proactive about completing your own work, but when you sense the need to introduce a project that will benefit the team or the organization -- even if it’s outside your scope of work -- you put a proposal together, talk to the team about it, and own it. And that also goes back to having an entrepreneurial spirit.
Passionate Problem Solver. Proactive, self-driven, and enjoys solving complex problems, not just in the primary area of responsibility but across boundaries. Identify and implement best practices for coding as well as development processes and perform as a trusted contributor requiring little to no supervision and demonstrating the ability to meet deadlines, exceed goals, and create benchmarks for success.
#Li-VA1
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
Ready to apply?
Apply to Conga
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Job Title: Staff Product Manager
Location: Bangalore
Reports to: Sr.Director, Product Management
A quick snapshot…
As a Sr. Product Manager on the Conga CPQ & Revenue team, you will be responsible for leading the expansion of our CPQ and Revenue Lifecycle Management solutions into Microsoft Dynamics, HubSpot, SAP, and other CRM ecosystems. You'll help architect seamless integrations using best-in-class integration platforms, translating our proven native capabilities into exceptional multi-CRM experiences that solve complex revenue operations challenges. This role requires deep expertise in CRM platforms (particularly Dynamics and SAP) and Integration tools, combined with hands-on involvement in release planning, product demos, implementation guidance, and agile scrum execution. You'll work at the intersection of product strategy and technical delivery, ensuring our solutions maintain industry-leading functionality and user experience across diverse CRM environments. If you're passionate about expanding proven products into new markets and thrive in a role where strategic thinking meets hands-on execution, this is an exceptional opportunity to shape Conga's platform future.
Why it’s a big deal…
You'll pioneer our expansion into CRMs like Microsoft Dynamics, HubSpot, and SAP—opening huge untapped market potential and positioning yourself as the product lead who transformed Conga into universal revenue life cycle platform. This is greenfield territory offering exceptional autonomy to shape the future of enterprise revenue operations while building career-defining expertise in platform strategy and complex system integration.
Are you the person we’re looking for?
Relevant Experience.
-
8-12 years of Product Management experience in B2B SaaS, with deep expertise in CRM platforms (Microsoft Dynamics strongly preferred) and a proven track record of delivering complex integrations across multiple ecosystems
-
Integration and platform thinking: Demonstrated experience building products that connect multiple systems, working with integration platforms (Workato, MuleSoft, or similar), and designing scalable architecture that maintains data integrity and user experience across platforms
-
Domain expertise in revenue operations: Strong preference for background in B2B/eCommerce, Configure Price Quote (CPQ), Contract Life Cycle Management (CLM), Order Management or Billing, with deep understanding of how enterprise customers configure, price, quote, contracts, and close complex deals
-
Hands-on enterprise product delivery expertise from conception through launch and continuous iteration, with experience managing the full product lifecycle in complex, multi-stakeholder environments
-
Technical fluency with business impact focus: Practical knowledge of modern integration patterns, APIs, and emerging technologies like AI/ML, with the proven ability to translate complex technical capabilities into compelling business value and customer outcomes
What Sets You Apart
-
You've actually used or implemented CRM Dynamics, SAP, or HubSpot—not just managed products adjacent to them
-
You thrive in ambiguity and can turn vague customer problems into concrete product requirements and release plans
-
You've run or actively participated in agile scrum teams and can jump into demos, implementations, and customer conversations without missing a beat
Research and Creativity.
-
Conduct market research to identify emerging trends in metadata extraction, AI, and document automation.
-
Collaborate with product managers, architects, engineers, and UX teams to conceptualize and prototype new features or enhancements.
-
Continuously gather customer feedback, iterate product requirements, and prioritize feature development for maximum impact.
Leadership skills.
-
Work cross-functionally to run scrum teams, ensure backlogs are clearly defined, and address blockers.
-
Comfortably manage implementations and maintain close collaboration with professional services, sales, and customer success teams.
-
Provide live demos of Discovery AI features to internal stakeholders, prospects, and existing customers.
Analyze and prioritize.
-
Use data analytics, user feedback, and market insights to inform strategic decisions on product enhancements and roadmap.
-
Balance customer requirements with technical feasibility and time-to-market pressures.
-
Communicate roadmap priorities and release updates to leadership and cross-functional teams.
Customer experience.
-
Engage directly with customers to understand their challenges and tailor solutions that leverage metadata extraction to drive value.
-
Maintain an ongoing feedback loop, documenting key learnings and using them to refine the product strategy.
-
Partner with marketing to ensure new features are effectively positioned and promoted to maximize adoption.
Education: Bachelor’s degree in engineering or equivalent; a higher degree is a plus.
Here’s what will give you an edge…
Champion the Customer. You’ll operate with the mindset that our success hinges on customer success. By deeply understanding their pain points and goals, you’ll craft Discovery AI solutions that exceed expectations.
Natural Collaborator. You thrive in Agile environments, working fluidly with data scientists, developers, and product managers. You value diverse perspectives and actively seek feedback to build the best possible product.
Passion. Your passion for AI and metadata extraction shines through in your work. You’re motivated by the chance to streamline complex workflows, reduce manual intervention, and drive tangible customer outcomes.
#LI-UB1
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
Ready to apply?
Apply to Conga
Media: Associate Vice President/Vice President
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Position Summary
We are seeking a seasoned deal-maker and manager to lead our media & deal strategy covering partner monetization efforts nationally. The role sits on the central media solutions team. This is a unique opportunity to take a leadership position on how Interactive Avenues structures and executes agreements with media companies and creators. The ideal candidate will have experience with complex contract negotiations with a solid understanding of the evolving media landscape locally. This person must have experience building and managing large relationships and/or responsible for strategic negotiations across verticals. In this role, you will work closely with cross-functional partners to execute programs and partnerships that drive meaningful value. You will work closely with the local teams, who serve as the primary clients for this role, as well as operations and legal, among others, to deliver results. The Partnerships lead at Interactive avenues works closely with the leading partners in the world & in local markets, is responsible for both managing those relationships and driving product adoption. You should have managed clients with overall budget of 100 Cr.
Key Responsibility
- Be the primary deal-maker and contract negotiator for the central team, eventually helping to scale efforts by building a team
- Review and inform policy and legal agreements to support broader programs
- Inform the operational requirements for managing partner programs, such as reporting details, payment flows, etc
- Support program creation leveraging quantitative analysis and industry research
- Represent Interactive Avenues in negotiations and meetings with executives from other companies
- Execute in an intense & fast-paced environment
- You would be expected to have full understanding on all of your portfolio of clients
- Understand the different stakeholders within agency and start building relationship with them.
- Helping your team to craft the agency response to the client briefs.
- Ability to lead strategic discussions with clients.
- You should be able to have full understanding of what is happening on each clients & lead your team in that aspect.
- Create a 360 planning approach for new campaign
- Be visible as the leader of your team within the agency as well as with clients
- Start interacting with our regional agency teams on client where applicable
- Ability to start driving agency KPIs; balanced with client KPI
- Lead the annual planning process for our clients.
- Be the seamless bridge between local clients & regional/global agency team.
- Converse on measurement metrics across touchpoint based on campaign objectives
- Win awards in both internal and external.
Team Leadership & Development
- Embraces and encourages a culture based on team work, collaboration, and intellectual curiosity
- Motivates, leads, and manages internal teams, working collaboratively to drive programs that meet our clients’ performance and business objectives
- Drives adoption of stated account management best practices through example setting, positive reinforcement and behavioural correction
- Assists in interviewing, hiring, training, mentoring, developing, and evaluating team members
- Provide training to their direct reports and bellow teams
- Suggest improvements in process and productivity optimization
Skills
- Ability to forecast expected outcomes of Brand and ROI campaigns and manage spend accordingly
- Proven expertise with relevant platform tools (DoubleClick Bid Manager, Google Adwords tools, Facebook tools etc), Media Research Tools (Comscore, GWI, TGI etc)
- Strong written and verbal communication skills
- Strong organizational skills, detail-oriented and capable of multi-tasking
- Superb client relationship and management skills
- Proven problem solving skills and ability to think outside of the box
- Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills
- Provide timely and actionable feedback to the team to aid in their development and improvement
Qualifications
Education:
- Masters/Bachelor’s Degree
- Minimum 12 years as a Media Planner & Buyer
What You Can Expect From Interactive Avenues
Interactive Avenue’s vision is to make advertising more insightful to the brands. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an Interactive Avenues employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.
Ready to apply?
Apply to Omnicom Media
Strategic Account Director, Bengaluru
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Who Are We?
Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
The Opportunity
We are looking for a Strategic Account Director to lead growth within a set of Postman’s most important enterprise accounts. This role is part of a new strategic go-to-market motion designed to deepen our engagement with large enterprises, expand our footprint, and deliver the full value of the Postman platform.
You will be paired with a pod that includes a Principal Solutions Engineer and a Field CTO, forming a high-caliber account team focused on building long-term, value-based relationships. Together, you’ll engage senior technology leaders, uncover complex challenges, and drive adoption of Postman’s enterprise and platform solutions at scale.
This is not a traditional “low-hanging fruit” sales role—this is about strategic account expansion, multi-threaded enterprise engagement, and solution selling.
What You’ll Do
- Own and grow a portfolio of strategic enterprise accounts (e.g., Fortune 500, cloud-first companies, large-scale developer organizations).
- Deeply engage with senior buyers—CIOs, CTOs, VPs of Engineering, Platform, Security, and Collaboration—to position Postman as a critical platform solution.
- Drive multi-threaded sales campaigns that expand existing usage and convert massive developer adoption (tens of thousands of users) into enterprise-wide value.
- Lead complex solution sales cycles across collaboration, security, API governance, and emerging AI-enabled workflows.
- Identify customer pain points and design tailored value propositions that demonstrate ROI and impact at scale.
- Orchestrate cross-functional engagement with Customer Success, Product, and Marketing to maximize customer outcomes.
- Track, forecast, and report on account progress, pipeline health, and business results.
- Be a thought partner to your accounts, staying ahead of industry trends like agentic AI, workflow automation, and cloud-native development.
- Partner with relevant stakeholders to drive account strategy and expansion.
About You
- 10–15 years of enterprise sales experience, with a proven track record in strategic account management and expansion.
- Experience selling technical and platform products (developer tools, SaaS platforms, cloud infrastructure, or security solutions).
- Demonstrated success in solution selling—engaging with senior technology leaders and driving multi-million dollar expansion deals.
- History of working long cycles and successfully growing accounts over time.
- Ability to navigate large, complex organizations with thousands of users and multiple stakeholders.
- Collaborative mindset with experience working closely with technical teams (solutions engineers, architects, CTOs).
- Deep understanding of enterprise buyer personas (security, collaboration, platform, developer productivity).
- Curiosity and fluency in emerging technologies, particularly AI/agentic AI, and how they can automate workflows and deliver customer value.
- Strong executive presence, relationship-building skills, and the ability to influence at the C-suite level.
Why Join Us
- Be part of an innovative sales model at one of the fastest-growing developer platforms in the world.
- Partner with world-class colleagues in a pod structure designed to maximize customer impact.
- Work with some of the largest and most innovative technology companies on the planet.
- Play a key role in shaping how Postman goes deeper into enterprise accounts and accelerates platform adoption.
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
Ready to apply?
Apply to Postman
About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Role Summary
Tekion is seeking a Director, GTM Product Management to lead and scale our Go-To-Market engine from Bangalore, India. This is a hybrid leadership role that spans product marketing, product strategy, GTM engineering, AI-powered content operations, and competitive enablement — reporting to the VP of Product Innovation and Design or VP of Product Marketing. You will own the strategy, systems, and content infrastructure that connects Tekion’s product innovation to revenue outcomes, building AI-native workflows that accelerate pipeline generation, shorten sales cycles, and increase competitive win rates across our Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC) product lines. You will also play a critical role in shaping product strategy by translating market intelligence, competitive dynamics, and customer insights into strategic inputs that influence the product roadmap and investment priorities.
Roles and Responsibilities
-
Go-To-Market Strategy & Execution — Own end-to-end GTM planning for new product launches and feature releases across ARC, AEC, and APC — from Ideal Customer Profile (ICP) definition (including target dealer groups by size, geography, OEM affiliation, and technology maturity) and channel strategy through pricing alignment, partner co-marketing, and launch execution.
-
AI-Powered Content Pipeline Design — Architect and operate automated content systems that transform raw inputs (call transcripts, win/loss data, competitor signals, CRM data) into publish-ready sales assets including battle cards, objection handlers, one-pagers, value propositions, ROI calculators, value/ROI justification content, and pre-call briefings.
-
Prompt Engineering & Agent Prototyping — Design, test, and optimize prompt libraries and AI agent workflows for GTM use cases such as competitive intelligence extraction, personalized outbound sequencing, dynamic battle card generation, and real-time objection handling support during sales calls.
-
Competitive Intelligence Program — Build and maintain a continuous competitive monitoring system that tracks competitor pricing, features, messaging, customer reviews, and analyst coverage — translating insights into actionable sales tools within hours, not weeks. Ensure the competitive enablement program scales through automation rather than manual effort.
-
Sales Enablement & Revenue Tooling — Create and manage the content arsenal that sales uses in-deal: pitch decks, demo scripts, talk tracks, persona-specific email templates, and competitive positioning guides. Partner with Product Marketing teams to align enablement materials with broader campaign themes and product narratives. Ensure assets are delivered inside the tools reps already use (CRM, email, meeting prep) rather than buried in a wiki.
-
GTM Workflow Automation — Design and deploy multi-step automated workflows connecting Tekion’s CRM, marketing automation, enrichment tools, and analytics into a unified revenue engine — including sales trigger systems that react to buying signals (funding rounds, leadership changes, DMS contract expirations) with immediate, tailored follow-ups.
-
Win/Loss Analysis & Market Intelligence — Run structured win/loss programs, buyer persona research, and voice-of-customer analysis. Extract patterns from deal data and call transcripts to continuously sharpen positioning, enablement content, and product feedback loops.
-
Content-to-Revenue Attribution — Implement measurement frameworks that track which enablement assets and GTM programs actually influence win rates, deal velocity, and revenue — not just views and downloads. Use data to prioritize investment and retire underperforming content.
-
Product Strategy & Roadmap Influence — Translate market intelligence, competitive analysis, win/loss patterns, and voice-of-customer insights into strategic recommendations that shape Tekion’s product roadmap and investment priorities. Serve as a bridge between GTM and Product/Engineering, ensuring that market reality informs build decisions.
-
Team Leadership — Build, mentor, and scale a high-performing GTM product management team in Bangalore. Set the vision, operating cadence, and quality bar for all GTM outputs. Partner closely with Product, Engineering, Sales, Solutions, and Customer Success leadership across time zones.
Qualifications and Education Requirements
-
At least 10 years of experience in product management/marketing, product strategy, sales enablement, or revenue operations within B2B SaaS
-
Demonstrated experience building and operating AI-powered content pipelines, prompt engineering workflows, or AI agent prototypes for GTM functions. Hands-on comfort with LLMs, automation platforms, and structured prompt design is required — not theoretical knowledge.
-
Exceptional written and verbal communication skills with the ability to translate complex technical capabilities into compelling, persona-specific narratives for diverse audiences (dealers, OEM executives, technology partners, end consumers).
-
Strong analytical mindset with experience in content-to-revenue attribution, win/loss analysis, and data-driven GTM optimization.
-
Experience influencing product strategy and roadmap priorities through structured market intelligence, competitive analysis, and customer insights.
-
Experience leading and scaling distributed teams across geographies and time zones, with a bias toward building systems and playbooks that scale beyond individual effort.
-
Bachelor’s degree in Product, Business, Marketing, Engineering, or a related field. MBA or advanced degree is a strong plus.
Preferred Skills
-
Automotive or DMS software product expertise
-
Experience building competitive intelligence programs that measurably improved win rates in enterprise sales cycles.
-
Strong technical fluency with GTM tooling ecosystems including CRM platforms (Salesforce, HubSpot), marketing automation, project management tools (Jira, Confluence), and data enrichment platforms.
-
Experience designing and deploying automated outbound and sales trigger workflows that connect multiple systems into cohesive revenue pipelines.
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
Ready to apply?
Apply to Tekion
Lifecycle Marketing Strategist
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LIFECYCLE MARKETING STRATEGIST
Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"
We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.
In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.
Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership
You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.
As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals
You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.
WHAT WE LOOK FOR
This place isn’t for everyone, but it might be for you if…
Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.
To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.
We recognize these values aren't for everyone.
They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.
AUTODIDACT
- Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
- Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
- Demonstrates resourcefulness, and independently refine your skills without being prompted.
- Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.
UNIMPEACHABLE CHARACTER
- Embodies a character that inspires pride in both personal and professional associations.
- Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
- Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
- Values constructive feedback and integrates it, understanding nothing great is built without feedback.
COMPETITIVE GREATNESS
- Performs at their best when it matters most, The Enjoyment of Hard Challenges.
- Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
- Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
- Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.
Minimum Experience Requirement
-
At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.
-
A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements
What Success Looks Like
NECESSARY SKILLS
KICK OFF PERIOD
- Be willing to put in the hard work required and be hungry enough to go through the kick off.
- Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
- The ability to take feedback and implement it fast.
- Finish the work to the fullest with quality and on time.
- Perseverance.
- Remember and learn from the repetitive doing of the exercises.
ONBOARDING
- Align with the team and contribute to the team called Brain Trust for Ideas across clients.
- Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
- Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
- Upkeep of data integrity of your clients across Statlas and other tracking tools.
- Be responsible for the execution of the Prophit system for your clients
- Building an Email Forecast for your clients
- Utilizing a Growth map using the Prophet System
- Data Analysis required during analysis of past campaigns and flows etc
- Marketing calendar alignment and upkeep with clients
- The Monthly Execution and Actualisation vs the Forecast.
- You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
- Combine data analysis and feedback from clients to develop strategic plans for the future.
- When it's time to pivot you are among the first early adopters
- Take a lead in situations that present any obstacle to execution.
- An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
- Responsible for the implementation of CTC's Email and SMS best practices
- Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
- Upkeep and management of our ideologies and processes throughout the account.
- Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
- Implementing tests in your accounts in an effort to beat your best-performing campaigns.
ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK
- Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
- Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
- Ensuring alignment with the client vs the forecast & strategy
- Ensuring above benchmark client satisfaction rate feedback
- Ensuring following the Prophit system execution to 100% within the timeline required.
- Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.
Client Communication
- You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
- Responsible for sending daily performance updates to the client
- Ensure alignment across Strategy and Forecast with the client for every week of the month.
- Providing weekly updates via Slack.
- Report where required, collaborating with Growth Strategists and Media Buyers.
CONTRIBUTING BACK
- Contributing your learnings back to the system for feedback and continuous improvement.
- Contributing & collaborating in ideas and learning across teams.
- Contributing to ideas and learning in future company content production.
NEXT-LEVEL SKILLS
Communication Skills
- Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
- Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
- Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.
Great Data Analysis skills
- Strong raw talent for data analysis, with an eagerness to learn and improve.
- Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.
Past Experience
- Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
- A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.
Critical Thinking
- Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
- Naturally adept at dissecting issues and proposing practical, impactful solutions.
Impact
- Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
- Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
- Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.
Results
You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.
- Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
- Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
- Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
- Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
- Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
- Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
- Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
- Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.
JOB SCOPE
- Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
- Write briefs and ensure the rest of the team is able to execute on it
- Complete reports with a high degree of accuracy, checking against multiple data points
- Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
- Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
- Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
- Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
- This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
- Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.
WHAT’S IN IT FOR ME?
SALARY RANGE
-
First 30 days – $1.5K (Part-time transition phase)
-
Give notice at your current job (if applicable)
-
Participate in daily training for the first 15 days
-
Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients
Days 31–60 – $3K (Full-time start)
-
Transition to full-time
-
Begin managing your first 3 client accounts independently
Days 61–90 – $4–5K + performance bonuses
-
Continue growing your portfolio
-
Earn bonuses based on hitting revenue targets
-
Negotiate your term contract annually
-
This will depend on the amount of clients and the quality of work.
Growth, Transparency, and Fairness in Career Development
- Progress is Clearly Defined
- Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
- Fairness and transparency are prioritized
- Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
- Pay transparency is upheld for all team members
- With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
- My Commitment to You:
- You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
- We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.
Location & Environment
- Fully remote with the ability to pick your schedule.
- Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.
Ready to apply?
Apply to Global Accelerator
Retention Strategist
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RETENTION STRATEGIST
Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"
We are seeking a Driven and Results-Oriented Retention Strategist to join our team.
The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.
Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.
You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.
As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.
You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.
WHAT WE LOOK FOR
This place isn’t for everyone, but it might be for you if…
Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.
To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.
We recognize these values aren't for everyone.
They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.
AUTODIDACT
- Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
- Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
- Demonstrates resourcefulness, and independently refine your skills without being prompted.
- Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.
UNIMPEACHABLE CHARACTER
- Embodies a character that inspires pride in both personal and professional associations.
- Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
- Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
- Values constructive feedback and integrates it, understanding nothing great is built without feedback.
COMPETITIVE GREATNESS
- Performs at their best when it matters most, The Enjoyment of Hard Challenges.
- Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
- Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
- Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.
Minimum Experience Requirement
-
At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.
-
A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
What Success Looks Like
NECESSARY SKILLS
KICK OFF PERIOD
- Be willing to put in the hard work required and be hungry enough to go through the kick off.
- Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
- The ability to take feedback and implement it fast.
- Finish the work to the fullest with quality and on time.
- Perseverance.
- Remember and learn from the repetitive doing of the exercises.
ONBOARDING
- Align with the team and contribute to the team called Brain Trust for Ideas across clients.
- Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
- Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
- Upkeep of data integrity of your clients across Statlas and other tracking tools.
- Be responsible for the execution of the Prophit system for your clients
- Building an Email Forecast for your clients
- Utilizing a Growth map using the Prophet System
- Data Analysis required during analysis of past campaigns and flows etc
- Marketing calendar alignment and upkeep with clients
- The Monthly Execution and Actualisation vs the Forecast.
- You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
- Combine data analysis and feedback from clients to develop strategic plans for the future.
- When it's time to pivot you are among the first early adopters
- Take a lead in situations that present any obstacle to execution.
- An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
- Responsible for the implementation of CTC's Email and SMS best practices
- Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
- Upkeep and management of our ideologies and processes throughout the account.
- Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
- Implementing tests in your accounts in an effort to beat your best-performing campaigns.
ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK
- Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
- Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
- Ensuring alignment with the client vs the forecast & strategy
- Ensuring above benchmark client satisfaction rate feedback
- Ensuring following the Prophit system execution to 100% within the timeline required.
- Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.
Client Communication
- You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
- Responsible for sending daily performance updates to the client
- Ensure alignment across Strategy and Forecast with the client for every week of the month.
- Providing weekly updates via Slack.
- Report where required, collaborating with Growth Strategists and Media Buyers.
CONTRIBUTING BACK
- Contributing your learnings back to the system for feedback and continuous improvement.
- Contributing & collaborating in ideas and learning across teams.
- Contributing to ideas and learning in future company content production.
NEXT-LEVEL SKILLS
Communication Skills
- Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
- Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
- Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.
Great Data Analysis skills
- Strong raw talent for data analysis, with an eagerness to learn and improve.
- Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.
Past Experience
- Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
- A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.
Critical Thinking
- Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
- Naturally adept at dissecting issues and proposing practical, impactful solutions.
Impact
- Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
- Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
- Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.
Results
You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.
- Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
- Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
- Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
- Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
- Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
- Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
- Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
- Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.
JOB SCOPE
- Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
- Write briefs and ensure the rest of the team is able to execute on it
- Complete reports with a high degree of accuracy, checking against multiple data points
- Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
- Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
- Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
- Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
- This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
- Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.
WHAT’S IN IT FOR ME?
SALARY RANGE
-
First 30 days – $1.5K (Part-time transition phase)
-
Give notice at your current job (if applicable)
-
Participate in daily training for the first 15 days
-
Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients
Days 31–60 – $3K (Full-time start)
-
Transition to full-time
-
Begin managing your first 3 client accounts independently
Days 61–90 – $4–5K + performance bonuses
-
Continue growing your portfolio
-
Earn bonuses based on hitting revenue targets
-
Negotiate your term contract annually
-
This will depend on the amount of clients and the quality of work.
Growth, Transparency, and Fairness in Career Development
- Progress is Clearly Defined
- Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
- Fairness and transparency are prioritized
- Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
- Pay transparency is upheld for all team members
- With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
- My Commitment to You:
- You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
- We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.
Location & Environment
- Fully remote with the ability to pick your schedule.
- Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.
Ready to apply?
Apply to Global Accelerator
Customer Retention Strategist
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CUSTOMER RETENTION STRATEGIST
Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"
We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.
In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.
Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.
You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.
As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.
You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.
WHAT WE LOOK FOR
This place isn’t for everyone, but it might be for you if…
Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.
To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.
We recognize these values aren't for everyone.
They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.
AUTODIDACT
- Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
- Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
- Demonstrates resourcefulness, and independently refine your skills without being prompted.
- Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.
UNIMPEACHABLE CHARACTER
- Embodies a character that inspires pride in both personal and professional associations.
- Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
- Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
- Values constructive feedback and integrates it, understanding nothing great is built without feedback.
COMPETITIVE GREATNESS
- Performs at their best when it matters most, The Enjoyment of Hard Challenges.
- Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
- Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
- Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.
Minimum Experience Requirement
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At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.
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A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
What Success Looks Like
NECESSARY SKILLS
KICK OFF PERIOD
- Be willing to put in the hard work required and be hungry enough to go through the kick off.
- Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
- The ability to take feedback and implement it fast.
- Finish the work to the fullest with quality and on time.
- Perseverance.
- Remember and learn from the repetitive doing of the exercises.
ONBOARDING
- Align with the team and contribute to the team called Brain Trust for Ideas across clients.
- Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
- Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
- Upkeep of data integrity of your clients across Statlas and other tracking tools.
- Be responsible for the execution of the Prophit system for your clients
- Building an Email Forecast for your clients
- Utilizing a Growth map using the Prophet System
- Data Analysis required during analysis of past campaigns and flows etc
- Marketing calendar alignment and upkeep with clients
- The Monthly Execution and Actualisation vs the Forecast.
- You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
- Combine data analysis and feedback from clients to develop strategic plans for the future.
- When it's time to pivot you are among the first early adopters
- Take a lead in situations that present any obstacle to execution.
- An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
- Responsible for the implementation of CTC's Email and SMS best practices
- Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
- Upkeep and management of our ideologies and processes throughout the account.
- Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
- Implementing tests in your accounts in an effort to beat your best-performing campaigns.
ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK
- Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
- Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
- Ensuring alignment with the client vs the forecast & strategy
- Ensuring above benchmark client satisfaction rate feedback
- Ensuring following the Prophit system execution to 100% within the timeline required.
- Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.
Client Communication
- You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
- Responsible for sending daily performance updates to the client
- Ensure alignment across Strategy and Forecast with the client for every week of the month.
- Providing weekly updates via Slack.
- Report where required, collaborating with Growth Strategists and Media Buyers.
CONTRIBUTING BACK
- Contributing your learnings back to the system for feedback and continuous improvement.
- Contributing & collaborating in ideas and learning across teams.
- Contributing to ideas and learning in future company content production.
NEXT-LEVEL SKILLS
Communication Skills
- Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
- Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
- Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.
Great Data Analysis skills
- Strong raw talent for data analysis, with an eagerness to learn and improve.
- Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.
Past Experience
- Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
- A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.
Critical Thinking
- Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
- Naturally adept at dissecting issues and proposing practical, impactful solutions.
Impact
- Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
- Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
- Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.
Results
You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.
- Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
- Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
- Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
- Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
- Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
- Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
- Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
- Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.
DOMAIN
MANAGEMENT
- Your supervisor would be Josh Tay, The Director of Retention.
- As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years
Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.
JOB SCOPE
- Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
- Write briefs and ensure the rest of the team is able to execute on it
- Complete reports with a high degree of accuracy, checking against multiple data points
- Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
- Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
- Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
- Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
- This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
- Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.
WHAT’S IN IT FOR ME?
SALARY RANGE
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First 30 days – $1.5K (Part-time transition phase)
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Give notice at your current job (if applicable)
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Participate in daily training for the first 15 days
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Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients
Days 31–60 – $3K (Full-time start)
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Transition to full-time
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Begin managing your first 3 client accounts independently
Days 61–90 – $4–5K + performance bonuses
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Continue growing your portfolio
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Earn bonuses based on hitting revenue targets
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Negotiate your term contract annually
-
This will depend on the amount of clients and the quality of work.
Growth, Transparency, and Fairness in Career Development
- Progress is Clearly Defined
- Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
- Fairness and transparency are prioritized
- Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
- Pay transparency is upheld for all team members
- With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
- My Commitment to You:
- You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
- We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.
Location & Environment
- Fully remote with the ability to pick your schedule.
- Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.
Ready to apply?
Apply to Global Accelerator