Introduction 

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? 

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. 

Job Summary

The Principal Applied AI Engineer will lead the development of internal AI capabilities that empower teams across Poppulo to work faster, smarter, and securely. This role partners with business leaders, engineers, and IT teams to identify high-value opportunities for AI and translate them into practical solutions including GPT assistants, AI agents, and automated workflows while protecting company data, customer trust, and regulatory compliance.

Reporting to the Chief Information Security Officer, this position focuses on driving internal AI innovation effectively and safely across the organization.

The ideal candidate combines strong AI skills & security engineering with a passion for turning cutting-edge AI capabilities into real outcomes.

Primary Responsibilities

• Define the technical direction and implementation standards for internal AI solutions, ensuring consistent, secure, and scalable adoption across teams.
• Provide technical leadership across internal AI initiatives by evaluating solution approaches, guiding technical decisions, and balancing business value, feasibility, and risk.
• Lead the design and deployment of internal AI solutions such as GPT assistants, AI agents, integrations, and automated workflows.
• Implement technical controls, monitoring, and safeguards for AI-enabled systems.
• Develop integrations between AI systems and enterprise platforms including internal tools, knowledge bases, and business applications.
• Partner with business teams to identify and deliver AI solutions that improve productivity and operational efficiency.
• Work with Security, Privacy, and Legal teams to ensure AI solutions align with internal policies, compliance requirements, and regulatory standards.
• Collaborate with IT, Engineering, and DevOps teams to ensure AI solutions are reliable, secure, and scalable.

Leadership Responsibilities

Although this role is an individual contributor, the Principal Applied AI Engineer will:

• Be a technical advisor to the CISO and business leaders on AI capabilities and risks.
• Encourage experimentation and innovation while ensuring AI solutions are deployed with appropriate safeguards.
• Foster cross-functional collaboration between IT, Security, Engineering, Product Development, and business units.

Qualifications

• 8+ years of experience in AI engineering, or machine learning engineering.
• Hands-on experience designing and implementing AI security controls and guardrails, including mitigation of prompt injection, data exfiltration risks, output validation, monitoring and access control for AI systems.
• Experience designing and deploying AI assistants, GPT-based tools, or agent-driven workflows integrated with enterprise systems or internal data.
• Strong experience securing and integrating APIs, MCP, automation frameworks, and enterprise systems.
• Experience working with AI model platforms or APIs such as OpenAI, Anthropic, AWS Bedrock, Azure OpenAI, or similar technologies.
• Experience building systems within cloud environments (AWS, Azure, or GCP).
• Ability to translate business requirements into scalable AI solutions while considering speed, security, reliability, and enterprise operational needs.

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self
  We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it.
  We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better
  We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, the UK and India.

Poppulo is an equal opportunity employer.

We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.

Performance Engineer

Location: Coimbatore/Bangalore

Experience: 3+ years

Who we are and What we do?

AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will get to work with our bleeding edge Automation Platform that facilitates digital transformation through streamlined workflows to prevent outages, reduce security incidents and protect both an enterprise’s reputation and bottom line. AppViewX has also been certified as a Great Place to Work in India, cementing us as an employer of choice.

Glimpse of our Team

The core of AppViewX lies within its robust, flexible low code platform which is being built by the architecture team. The team designs ready to consume solutions that efficiently orchestrate and meet the scalable demands of our ever-growing customers. If you are someone who would like to develop solutions using cutting-edge technologies like Kubernetes, Containers and Service Mesh and design this low code platform then this is the right place for you!!

What will you be responsible for?

This role is to measure, analyze and optimize performance of AppViewX products. 5+ years of experience as a performance test engineer. Technically strong to do a deep-dive analysis into problem areas and contribute to redesigns that

are faster, cleaner, and require less maintenance

What do we require?

• Have expertise in Load Testing, Stress, Endurance, availability, capacity and resilience testing
• Expertise in Jmeter/Loadrunner scripting and preparing performance test reports
• Experience with kubernetes and micro services, log analysis
• Experience in Performance testing of SaaS applications in AWS with EKS
• Strong experience with commercial and open source code profiling tools (JProfiler, JVisualVM, JMC, etc.)
• Thread / Heap Dump Analysis
• Mongo DB monitoring, profiling and query tuning by looking into query execution plans.
• Good at Linux commands, OS monitoring commands and shell scripting
• Live monitoring tool expertise is preferred (Grafana, Influx DB, telegraf)
• Understands system scalability concepts and develops methodologies to validate system capabilities
• Experience in application architecture and design techniques and familiarity with data modeling

What do we desire?

• Good experience on working with auto scalable applications. Should be able to analyze and propose right metrics to auto scale components in kubernetes
• UI profiling with fiddler and developer tools
• Experience working in an Agile development environment
• Hands on programming experience in Java or other common programming language

What brings us together?

What makes us stand out from the rest is the people. The people who push hard every day to be more smart, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can’t wait to see the positive impact it would have on you too!

What’s more in store?

AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

Platform Manager QE – SaaS Platform 

Location: Coimbatore / Bangalore
Experience: 10 to 14 Years

Who we are and What we do?

AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will get to work with our bleeding edge Automation Platform that facilitates digital transformation through streamlined workflows to prevent outages, reduce security incidents and protect both an enterprise’s reputation and bottom line. AppViewX has also been certified as a Great Place to Work in India, cementing us as an employer of choice.

Glimpse of our Team

The core of AppViewX quality lies in building predictable releases through strong engineering discipline, automation-first practices, and measurable quality outcomes. Our Platform Quality Engineering team partners closely with Platform Engineering, SRE, and Product Engineering to ensure platform reliability, scalability, and resilience under real-world workloads.

As a Platform Manager QE, you will focus on validating how the platform behaves at scale, ensuring multi-tenant SaaS stability, upgrade safety, and non-functional excellence as the platform evolves.

What will you be responsible for?

• Own end-to-end platform quality outcomes, ensuring reliability, scalability, and stability across SaaS and customer-hosted deployments
• Define and execute a platform quality strategy aligned to SaaS scale, multi-tenancy, and infrastructure evolution
• Drive non-functional quality leadership, including:
  • Performance (P95/P99 latency, throughput)
  • Scalability (load, stress, capacity limits)
  • Reliability (failover, recovery, resilience)
  • Chaos testing (node, network, dependency failures)
• Validate platform behavior across:
  • Kubernetes-based deployments
  • Service mesh (Istio) and API gateway
  • Core platform services (auth, async jobs, notifications, logging)
• Ensure tenant isolation and noisy-neighbor impact validation in multi-tenant SaaS environments
• Own platform upgrade and deployment quality, including:
  • Backward compatibility
  • Data migration integrity
  • Configuration drift across environments
• Establish and govern continuous testing and QAOps practices for platform validation, including:
  • Production-like environments
  • CI/CD quality gates
  • Observability-driven validation (logs, metrics, traces)
• Drive platform-level automation strategy across API, performance, and resilience testing
• Provide platform readiness inputs to release certification, ensuring production-safe releases
• Analyze production incidents, performance degradations, and instability patterns, and drive preventive quality improvements
• Track and publish platform quality metrics (latency, stability, failure rates, incident trends) to guide engineering and leadership decisions
• Partner with Platform Engineering, SRE, and Product teams to identify and resolve systemic platform issues without impacting delivery velocity
• Lead, mentor, and grow a team of QE engineers focused on distributed systems, performance engineering, and reliability validation
• Influence architecture and design decisions to improve testability, scalability, and resilience outcomes
• Drive AI-assisted QE initiatives for performance analysis, anomaly detection, and intelligent regression optimization

What do we require? (Must Have)

• 10–14 years of experience in Quality Engineering with strong exposure to SaaS platforms and distributed systems
• Proven experience in non-functional testing:
  performance, scalability, reliability, chaos engineering
• Strong expertise in API and service-level automation (Python-based frameworks preferred)
• Hands-on experience with performance testing tools (JMeter, k6, Gatling, or similar)
• Experience with Kubernetes, containerized environments, and service mesh (Istio)
• Strong understanding of multi-tenant SaaS architectures and platform behavior under load
• Experience integrating quality practices into CI/CD pipelines and QA Ops workflows
• Strong debugging and root-cause analysis skills for production-scale issues
• Experience working with observability tools (Prometheus, Grafana, ELK, tracing systems)
• Strong Linux systems knowledge and environment troubleshooting skills
• Understanding of networking, security, and infrastructure concepts (TLS, DNS, load balancing)
• Strong stakeholder communication and ability to translate platform quality risks into business impact

What do we desire?

• Experience in cloud platforms (AWS / Azure / GCP) and hyperscaler environments
• Exposure to chaos engineering frameworks and reliability validation tools
• Experience with contract testing and service-level validation strategies
• Familiarity with AI-driven test optimization, anomaly detection, or quality intelligence
• Strong understanding of high-availability systems and distributed system failure modes

What You Bring as a Platform QE Manager at AppViewX

• You think in systems, scale, and failure modes, not just test cases
• You ensure platform reliability under real workloads, not just functional correctness
• You drive non-functional quality as a release gate, not a post-release activity
• You build predictable platform behavior through automation, observability, and continuous validation
• You translate technical platform risks into customer and business impact
• You mentor teams to move from test execution to engineering-driven quality ownership
• You operate with strong ownership, data-driven decisions, and disciplined escalation

What brings us together?

What makes us stand out from the rest is the people. The people who push hard every day to be smarter, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can't wait to see the positive impact it would have on you too!

What’s more in store?

AppViewX offers competitive benefits including incentives, health & wellness policies, investment schemes, flexible work models, and strong learning & development opportunities. We empower our employees with flexibility, ownership, and trust to drive impact.

Why AppViewX?

AppViewX serves Fortune 1000 enterprises globally, including leading banks, media companies, and healthcare providers. With a strong global presence and deep customer trust, we continue to scale our platform and engineering capabilities to solve critical enterprise challenges.

Equal Opportunity Statement

AppViewX is an Equal Employment Opportunity Employer committed to diversity, inclusion, and fair employment practices.

Lead Engineer - DevOps
Experience: 7+ years 10yrs
Location: Bangalore / Coimbatore

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility.

Glimpse of our Team
The core of AppViewX lies within its robust, flexible low code platform which is being built by the architecture team. The team designs ready to consume solutions that efficiently orchestrate and meet the scalable demands of our ever-growing customers. If you are someone who would like to develop solutions using cutting-edge technologies like Kubernetes, Containers and Service Mesh and design this low code platform then this is the right place for you!!

What will you be responsible for?

• Collaborate closely with the Product Engineering team to deliver scalable and reliable solutions
• Participate in end-to-end DevOps initiatives, addressing real-world challenges in network operations
• Work effectively with cross-functional teams to plan, estimate, and execute deliverables
• Apply industry-relevant estimation techniques to support project planning and execution
• Demonstrate strong team collaboration and ownership while driving outcomes
• Continuously learn and adopt new technologies to stay current with industry trends
• Leverage network domain expertise (preferred) to enhance solution design and troubleshooting

What do we require?

• Linux/Unix administration (Redhat/Centos preferred)
• Strong coding skills in Python combined with problem-solving skills
• Experience with AWS/Azure/Google Cloud
• In depth knowledge of Docker containers and Kubernetes.
• Hands-on experience with Helm charts and terraform scripting.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
• Hands on experience with CI and CD tools (Jenkins, Nexus, Gitlab Etc.)
• Experience in working with microservices environments.
• Strong inclination for automation and test-driven development.
• Strong work ethic and ability to own projects/components

What do we desire?

• Experience with anyone of the web development frameworks (Flask/Django/Bottle) and experience with restful APIs.
• Hands-on experience with Configuration Management tools like ansible/puppet
• Experience in VMware/OpenStack/KVM/Proximo platform management is an added advantage
• Knowledge of Istio, Amazon EKS and GKE
• Working knowledge on NoSQL databases (MongoDB)
• Working Knowledge of ELK, Kibana, Grafana and Hashi Corp Vault/Consul.
• Excellent verbal and written communication skills

What brings us together?

What makes us stand out from the rest is the people. The people who push hard every day to be smarter, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can’t wait to see the positive impact it would have on you too!

What’s more in store?

 AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.

 Why AppViewX?

 AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquarters in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

Responsibilities:

• • Manage a group of highly skilled senior engineers by providing technical management, guidance, coaching, best practices and principles
  • Active participation in the design, development, delivery, and maintenance of software projects
  • Responsible for resource planning, execution, and quality of the software delivered by the group
  • Lead the group to build sophisticated products using cutting-edge technology stack. The products will be used by retail customers and internal business users.
  • Work closely with various business stakeholders like Product Management Team, and other Engineering teams to drive the execution of multiple business strategies and technologies
  • Act as a point of contact for TCO (total cost of ownership), managing and driving production defects & stability improvements to resolution
  • Ensuring operational efficiency and actively participating in organizational initiatives with the objective of ensuring the highest customer value
  • Tailor processes to help manage time-sensitive issues and bring them to appropriate closure

Skills required:

• • A bachelor's degree in Computer Science with 7-9  years of experience
  • Minimum 3+ years of experience in Java programming and any of the Java frameworks such as Spring or Spring boot
  • Must have done Performance Appraisal, Hiring and building teams from ground up
  • Experience of working in highly dynamic Engineering environment like a start-up
  • Deep understanding of Object-Oriented programming languages
  • Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence
  • Exposure to any of the prominent cloud service providers (AWS/Azure/GCP)
  • Exceptional verbal and written communications skills
  • Attention to detail and quality, and the ability to work well in and across teams
  • Ability to advocate & influence multiple stakeholders
  • Experience and knowledge of delivering products with low/no-touch support along with SRE principles

Responsibilities:

• Manage a group of highly skilled senior engineers by providing technical management, guidance, coaching, best practices and principles
• Active participation in the design, development, delivery, and maintenance of software projects
• Responsible for resource planning, execution, and quality of the software delivered by the group
• Lead the group to build sophisticated products using a cutting-edge technology stack. The products will be used by retail customers and internal business users.
• Work closely with various business stakeholders, like the Product Management Team, and other Engineering teams to drive the execution of multiple business strategies and technologies
• Act as a point of contact for TCO (total cost of ownership), managing and driving production defects & stability improvements to resolution
• Ensuring operational efficiency and actively participating in organisational initiatives with the objective of ensuring the highest customer value
• Tailor processes to help manage time-sensitive issues and bring them to an appropriate closure

Skills required:

• A bachelor's degree in Computer Science with 8-10  years of experience
• Minimum 3+ years of experience in Java programming and any of the Java frameworks, such as Spring or Spring Boot
• Must have done Performance Appraisal, Hiring and building teams from the ground up
• Experience of working in a highly dynamic Engineering environment like a start-up
• Deep understanding of Object-Oriented programming languages
• Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence
• Exposure to any of the prominent cloud service providers (AWS/Azure/GCP)
• Exceptional verbal and written communication skills
• Attention to detail and quality, and the ability to work well in and across teams
• Ability to advocate & influence multiple stakeholders
• Experience and knowledge of delivering products with low/no-touch support, along with SRE principles

Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LIRR1 

#LIHybrid

#LI-RM6 #LI-Hybrid

Role

We are looking for a Senior Staff Software Development Engineer to join our ZIA Cloud team. This is a hybrid role based in Bangalore, reporting to the Senior Manager, ZIA Core Engineering. You will make ZIA software run in Public Cloud Infrastructure, bringing strong public cloud infrastructure knowledge, technical expertise in network security, hands-on development experience, and proven leadership capabilities. You will bring your vision and passion to our team of experts who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy through the world's largest cloud security platform.

What you’ll do (Role Expectations)

• Participate in the design, development, and optimization of firewall/SWG platforms in Cloud Infrastructure

• Execute the technical roadmap for firewalls/SWG in Cloud Infrastructure, ensuring alignment with business goals

• Work closely with engineering teams to enhance platform support for virtualized environments

• Drive professional development and growth initiatives for team members

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience in designing and implementing networking security software and public clouds infrastructure

• Direct experience working on C/C++ programming and firewall technology 

• Strong understanding of AWS services including VPCs, Subnets, Route Tables, Security Groups, NACLs, Transit Gateway, ELB, Route 53, and Network Firewall

• Experience in designing how FW/SWG solutions integrate with or extend native public cloud services- Firewall/IPS, FreeBSD, OpenSSL

• Technical knowledge in BSD/Linux operating systems and their application in platform development

What Will Make You Stand Out (Preferred Qualifications)

• Mastery of Network Security Fundamentals including TCP/IP, DNS, Http(s), VPN technologies, NAT, and load balancing

• Proven experience with Virtualization technologies

#LI-Hybrid

#LI-RG

Role 

We are looking for a Senior Staff Software Development Engineer (C and Go) to join our Engineering team. This is a hybrid role based in Bangalore (3 days a week in office), reporting to the Senior Director of Software Development 

You will work on the control plane for the Zscaler Internet Access (ZIA) and ZDX products, which has redefined how security services are delivered in the cloud.

What you’ll do (Role Expectations)

• Practice technical leadership in design, development, and optimization of control path features in Cloud Infrastructure
• Define and execute the technical roadmap ensuring alignment with business goals
• Develop and own components of a large-scale distributed system with a focus on scalability
• Use AI-powered tools for advanced problem solving and engineering efficiency
• Mentor other engineers

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 10+ years of software engineering experience, programming in Go or Java
• Deep expertise in networking protocols (DNS, HTTP, TCP/IP, SSL/TLS) and designing high-throughput, low-latency, horizontally scalable systems
• Proficiency in cloud platforms such as AWS, Azure, or Google Cloud with a deep understanding of Kubernetes (AWS EKS) and container infrastructure
• Operational excellence with familiarity in monitoring tools like Prometheus and Grafana for debugging complex, large-scale systems
• Deep understanding of Kubernetes (AWS EKS) and container infrastructure

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of PostgreSQL and hands-on experience with design patterns for building scalable, reliable control planes including state management and RBAC
• Experience with gRPC, Protobuf, or similar serialization and RPC frameworks
• Strong fundamentals in high-performance computing, distributed systems, event-based programming, and memory optimization

#LI-Hybrid #LI-AN4

Role

We are looking for an experienced Staff Machine Learning Engineer to join our Engineering team. This role is based in Bangalore, reporting to the Manager, Machine Learning Engineering. You will be responsible for building and maintaining large-scale distributed systems that power our entire ML pipeline, from data collection to real-time serving. You'll solve complex real-world business problems by partnering closely with data scientists and product teams to deliver impactful automation and intelligence.

What you’ll do (Role Expectations)

• Build and maintain large-scale distributed systems to support the whole pipeline including data collection, feature engineering, model training, model evaluation, model deployment, and real-time serving
• Develop functional specifications, assess task requirements and scheduling, and participate in the development, debug, and support
• Solve complex real-world business problems like threat detection and business intelligence by working closely with stakeholders including data scientists, product management, and product engineering teams

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience as a Software Engineer or ML Engineer
• Experience with applying machine learning for improving key business metrics, optimized models for accuracy, latency
• Experience with researching newer techniques, and innovating for building ML based solutions
• Experience with algorithms in building out data collection/processing infrastructure, Machine Learning model training, and serving platforms
• Deep expertise with cloud infrastructure (AWS)

What Will Make You Stand Out (Preferred Qualifications)

• Proven track record of designing, building and shipping end-end applications at scale
• Experience identifying and solving problems in data using machine learning systems
• Familiarity with multi-agent systems, agent architectures, prompt engineering and SOTA AI frameworks

#LI-Hybrid #LI-AN4

Role

We are looking for a Staff Software Development Engineer to join our Cyber Security and Data Protection Engineering department. based out of our Bangalore office three days a week,In this role, reporting to the Sr Manager of Engineering, Cyber Security and Data Protection. You will build quality into products that secure mobile devices, applications, and data for millions of users who rely on our service for comprehensive protection and data security. Our team develops innovative solutions across web filtering, policy enforcement, next-gen firewalls, and CASB, utilizing real-time analytics to provide unmatched visibility through a state-of-the-art NOC.

What you’ll do (Role Expectations)

• Validate complex features by designing, implementing, and executing comprehensive automated test cases

• Develop and maintain scalable automation frameworks and internal tools to streamline the entire software testing lifecycle

• Lead scalability, stress, and performance testing initiatives to identify bottlenecks and propose architectural solutions

• Collaborate with cross-functional teams and interact with customers to simulate real-world scenarios for product validation

• Evaluate and implement cloud security measures while identifying continuous improvement areas across the development process

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience as a Software Development Engineer in Test (SDET) with strong object-oriented design and coding skills

• Proficiency in Python, Java, or C programming and a strong grasp of operating systems, TCP/IP, and Linux

• Experience debugging HTTP/HTTPS requests using tools like Fiddler or Wireshark and working with network security protocols

• Practical experience validating RESTful APIs and performing performance testing within AWS or Azure environments

What Will Make You Stand Out (Preferred Qualifications)

• Experience validating Data Leak Prevention (DLP), Advanced Threat Protection, or Malware Detection technologies

• Hands-on experience with CASB cloud applications and performance benchmarking of Windows or MacOS end machine applications

• Expertise in mobile test automation for iOS and Android platforms

#LI-Hybrid #LI-PM5

Role 

We are looking for a Staff Software Development Engineer to join our Engineering department. This is a hybrid role based in Bangalore, reporting to the Sr. Director, Software Engineering.

As a DevOps Engineer you will be responsible for managing development and infrastructure demands. Additional responsibilities for this role include deploying systems and supporting peer developers.

What you’ll do (Role Expectations)

• Provisioning Zscaler services on public cloud (AWS, Azure, GCP) using Kubernetes, helm and terraform
• Ensuring security compliance of service deployment
• Working with the team to control costs and optimize cloud utilization
• Designing and implementing CI/CD pipelines
• Advocating and guiding Software Engineers in adopting DevOps philosophy

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience with an Engineering or Computer Science degree, specializing in hosting 24x7 services on public cloud platforms like AWS (preferred), GCP, or Azure
• Automation and orchestration experience using relevant technologies (e.g. Terraform, Cloudformation, Ansible, etc.)
• Skilled in managing Kubernetes clusters and proficient with CI/CD tools like Bamboo and Jenkins
• Proficient in Databases and SQL (preferably Postgres) with experience in cloud architecture components like message queuing, in-memory caches, and load balancing
• Familiarity with logging and monitoring technologies such as prometheus, Grafana end ELK Stack

What Will Make You Stand Out (Preferred Qualifications)

• Understanding of TCP/IP protocol stack, HTTP, TLS, PKI and other related protocols and products (DNS, DHCP, VPN, HA, routing and switching)
• Understanding of security technologies like firewall, IPS, Authentication,VPN

#LI-RM6 #LI-Hybrid

Role 

We are looking for a Staff Machine Learning Engineer to join our Exposure Management & Security Operations team. This role is a hybrid position based in Bangalore, reporting to the Sr. Manager, Engineering Strategy, Planning & Analytics. You will join the team that built the world’s largest cloud security platform from the ground up, helping to scale a multitenant architecture that serves over 15 million users globally. Your vision and passion will be critical as we continue to innovate and enable organizations to harness the speed and agility of a cloud-first strategy.

What you’ll do (Role Expectations)

• Designing and deploying scalable, reliable, and efficient production-grade Gen AI/ML systems from data ingestion to monitoring
• Driving innovation by researching and evaluating emerging AI/ML frameworks, rapidly prototyping novel solutions, and championing full-scale implementation
• Implementing and maintaining robust MLOps practices, including logging, monitoring, and CI/CD pipelines for distributed ML systems
• Leading and mentoring junior engineers in system design best practices and promoting technical excellence
• Collaborating with cross-functional teams to translate complex business needs into technical solutions

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who seeks out challenges because you are energized by finding solutions that deliver the biggest impact.
• You are a learner with a growth mindset, actively seeking feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, believing in the power of technology to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• At least 5 years of experience as a Machine Learning Engineer with a track record of shipping complex, scalable ML systems to production
• Proven experience building Gen AI/ML systems with LLMs, fine-tuning, Retrieval-Augmented Generation (RAG), and Agentic AI in production environments
• Experience designing and implementing distributed ML systems with deep knowledge of MLOps, including monitoring and logging
• Strong computer science foundation in data structures, algorithms, and system design with expertise in Python and SQL
• Excellent communication and interpersonal skills to partner effectively across global engineering teams

What Will Make You Stand Out (Preferred Qualifications)

• Expertise with cloud services such as AWS, GCP, or Azure and ML platforms like Kubeflow or SageMaker
• Proficiency in systems programming languages like Go or Rust with an understanding of distributed systems and networking fundamentals
• A record of research, publications, or patents in AI/ML

#LI-Hybrid #LI-VV3

Role

We are looking for a Sr Staff Software Development Engineer to join our Engineering team. This is a hybrid role based in Bangalore, reporting to the Sr. Director of Software Engineering. You will bring your vision and passion to a team that built the world’s largest cloud security platform from the ground up, helping us scale our multitenant architecture and global footprint to serve over 15 million users across 185 countries.

What you’ll do (Role Expectations)

• Partner with Product Management to drive detailed product requirements

• Define software design specifications and implement high-quality code using test-driven methodology

• Identify opportunities to refactor existing code for maintainability while taking ownership of complex customer issue resolution

• Collaborate closely with cross-functional engineering teams including security, UI, platform, and analytics

• Lead and mentor a group of junior engineers, providing technical guidance and assisting with development details

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose

What We’re Looking for (Minimum Qualifications)

• 8+ Years experience developing large-scale cloud networking and security applications with proficiency in Java, Go, or Python

• Strong expertise in Identity and Access Management protocols, including SAML, OAuth, and OpenID Connect

• Proven experience working with AWS, Azure, or GCP networking and database services

• Strong background in utilizing PubSub mechanisms and cloud SDKs for complex software solutions

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity or direct experience developing security firewall features within a SaaS environment

• Knowledge of networking protocols and services including DNS, HTTP, TCP/IP, and SSL/TLS

• Experience leveraging cloud-native infrastructure services to enhance platform architecture

#LI-Hybrid #LI-RM6

Role 

We are looking for an experienced Staff Machine Learning Engineer to join our Engineering team. This role is based in Bangalore, reporting to the Senior Engg. Manager - Data + AI.

You will be responsible for designing and developing large scale ML Systems that analyze massive volumes of network data to detect anomalies, threats, and patterns in near real-time. You’ll solve complex real-world business problems by partnering closely with data architects and product teams to deliver impactful automation and intelligence, including the design and orchestration of specialized autonomous agents.

What you’ll do (Role Expectations)

• Build and maintain large-scale distributed systems to support the full ML lifecycle, including data collection, feature engineering, and Agentic AI components like agent workflows and real-time serving
• Solve complex business problems such as threat detection by collaborating with data architects and product teams to build multi-agent solutions that automate analysis and decisioning
• Partner with cross-functional teams to assess requirements, manage scheduling, and lead the development and debugging of agent-based systems
• Support the rollout and monitoring plans for production-grade ML systems to ensure performance, observability, and scalability

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience as an AI-ML Engineer with technical proficiency in Java, Springboot, Python, and PyTorch or TensorFlow
• Proven experience writing high-performance queries for large-scale analytics platforms such as Azure Data Explorer (ADX/Kusto) or Google BigQuery, including partitioning-aware patterns
• Deep expertise in designing and deploying anomaly detection using tree-based models, statistical techniques, and streaming ML approaches
• Hands-on experience developing multi-agent orchestration, agent-to-agent communications, and autonomous decision-making workflows
• Strong technical background with distributed infrastructure and public cloud platforms like Azure, GCP, or AWS

What Will Make You Stand Out (Preferred Qualifications)

• A track record of shipping end-to-end applications at scale that process billions of events
• Willingness to work across the full spectrum of Big Data and AI-based solutions
• Hands-on experience with SOTA AI frameworks, prompt engineering, and complex agent architectures

#LI-Bangalore #LI-AN4

Role

We are looking for a Product Support Engineer III - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 6+ years of experience in technical support, with at least 3 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LIRR1 

#LIHybrid

Role 

We are looking for a Senior Database Developer (PostgreSQL/MySQL/AWS Aurora, SQLite) to join our team in a Hybrid (Bangalore, Hyderabad or Mohali) capacity, reporting to the Senior Director, Software Engineering. You will design, build, and optimize high-performance database systems at planet scale, owning data modeling, complex SQL development, and cloud-native automation. This role is critical for supporting sharded, high-throughput workloads and ensuring the reliability of our global data infrastructure.

What you’ll do (Role Expectations)

• Design and evolve high-scale data models, partitioning strategies, and sharding patterns to support massive transactional and analytical workloads
• Optimize query performance and database internals across Postgres and MySQL fleets using advanced profiling tools and configuration tuning
• Lead the operation and scaling of AWS Aurora environments, including Serverless v2, Global Databases, and read replica management
• Architect and execute zero-downtime schema migrations and robust disaster recovery strategies to ensure world-class system reliability
• Standardize database observability and automation by building CI/CD pipelines for schema changes and managing infrastructure as code

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 6+ years of professional experience with relational databases, including 3+ years operating cloud databases such as AWS Aurora or RDS in production
• Expert-level proficiency in SQL, PL/pgSQL, and MySQL stored routines with a track record of optimizing systems handling thousands of TPS/QPS
• Deep technical knowledge of database internals including MVCC, WAL, vacuuming, and InnoDB locking mechanisms
• Hands-on experience with data modeling, partitioning, and infrastructure as code tools like Terraform or CloudFormation
• Advanced skills in performance diagnostics using tools like EXPLAIN ANALYZE, pg_stat_statements, and Performance Insights

What Will Make You Stand Out (Preferred Qualifications)

• Experience with streaming platforms like Kafka and managing database operations within Kubernetes environments
• Proven ability to drive cost and performance optimization for cloud databases through IOPS and storage class tuning
• Knowledge of connection management tools like PgBouncer and integration with search engines like Elasticsearch

#LI-Hybrid #LI-AN4

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LINT1 

#LIHybrid

We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 5+ years of support and networking experience, including general firewalls and packet filtering troubleshooting
• Strong understanding of common network and application protocols and behaviors to facilitate in troubleshooting unexpected behaviors
• Experience in GRE and IPSec configuration and troubleshooting, alongside an understanding of PAC files and their use cases
• Proficient in network troubleshooting using Wireshark, trace route, MTR, and similar tools to identify fault isolation, packet loss, and session resets
• Deep experience in Authentication (SAML, Kerberos), Application Layer understanding, HTTP methods, and tools like Fiddler, IPv4, IPv6, routing, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Prior knowledge of Forward Proxy and cloud environments like AWS and Azure
• Direct experience working in Firewall and VPN/Zero Trust environments
• Experience working across various operating systems including Linux, Windows, and MAC

#LI-Hybrid

#LI-NT1

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LINT1 

#LIHybrid

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LINT1 

#LIHybrid

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

Role

We are looking for a Staff Software Development Engineer in Test to join our Engineering team. This is a hybrid role based in Bangalore or Mohali, reporting to the Director, Software Engineering. You will lead quality strategy and execution for a large-scale, cloud-native, multi-tenant platform. You will bring your vision and passion to a team of experts enabling organizations worldwide to harness speed and agility with a cloud-first strategy through our multitenant architecture.

What you’ll do (Role Expectations)

• Own end-to-end System Integration Testing (SIT) and quality outcomes for key platform areas including UI, APIs, services, and data workflows

• Design and deliver effective, automatable test plans with strong coverage for functional, regression, and system integration scenarios

• Build and maintain UI and API automation using modern frameworks to ensure stability, maintainability, and fast feedback

• Validate large-scale systems including REST APIs, backend services, distributed workflows, and microservices

• Integrate automation into CI/CD pipelines, enabling release gating, quality metrics, and faster deployments

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Advanced proficiency in automation testing using Python (pytest/unittest), JavaScript, or TypeScript

• Hands-on experience with UI automation tools such as Selenium, Cypress, or Playwright for end-to-end validation

• Deep experience testing distributed systems, microservices, and scalable cloud-native multi-tenant architectures in AWS, GCP, or Azure environments

• Solid understanding of CI/CD integration, Linux troubleshooting, and containerized environments including Docker and Kubernetes

• Technical knowledge of L2/L3 networking concepts, including routing protocols, VPN, IPSec, and WAN architecture

What Will Make You Stand Out (Preferred Qualifications)

• Proven experience designing scalable test frameworks covering architecture, patterns, reporting, stability, and parallelization

• Proficiency with Git, test management tools like TestRail, and issue tracking systems such as Jira

• Hands-on experience with AI agent prompting and usage for productivity, test design, and automation support

#LI-GL2

#LI-Hybrid

Role

We are looking for a seasoned Staff Software Development Engineer to join our Product Security Engineering department. This is a hybrid role based in Bangalore, reporting to the Senior Director, Software Engineering. You will join our Internal Security Automation team, contributing to securing the world’s largest cloud security platform. You'll bring your vision and passion to a team of experts who enable organizations worldwide to harness speed and agility through a cloud-first strategy.

What you’ll do (Role Expectations)

• Design, build, and operate foundational security services, AI security agents, and integrations with internal systems to empower Zscaler engineering teams to ship secure software

• Implement scalable APIs and microservices in Go for seamless system communication

• Collaborate with architects and product owners to ensure cloud services align with company standards

• Participate in on-call rotations to resolve production issues while continuously improving system reliability

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 7+ years of professional software development experience, including 3+ years focused on developing backend cloud systems using Python or Go

• Proficiency in building web services using REST, GraphML, or gRPC and managing secure endpoint communication

• Experience with containerized application development and orchestration using Kubernetes

• Proficiency in designing, deploying, and operating services and applications on AWS including familiarity with IaC frameworks such as Terraform or CDK

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity with full-stack development, frontend development, and DevOps automation workflows

• Proficiency in the use of coding assistants such as Google Code Assist, Windsurf, Cursor, or Claude code on production codebases

• Hands-on experience building AI agents with Large Language Models (LLMs), including Retrieval-Augmented Generation (RAG)

#LI-Hybrid #LI-PM5

Role

We are looking for a Senior Staff Software Development Engineer to join our ZIA Cloud team. This is a hybrid role based in Bangalore, reporting to the Senior Manager, ZIA Core Engineering. You will make ZIA software run in Public Cloud Infrastructure, bringing strong public cloud infrastructure knowledge, technical expertise in network security, hands-on development experience, and proven leadership capabilities. You will bring your vision and passion to our team of experts who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy through the world's largest cloud security platform.

What you’ll do (Role Expectations)

• Participate in the design, development, and optimization of firewall/SWG platforms in Cloud Infrastructure

• Execute the technical roadmap for firewalls/SWG in Cloud Infrastructure, ensuring alignment with business goals

• Work closely with engineering teams to enhance platform support for virtualized environments

• Drive professional development and growth initiatives for team members

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience in designing and implementing networking security software and public clouds infrastructure

• Direct experience working on C/C++ programming and firewall technology 

• Strong understanding of AWS services including VPCs, Subnets, Route Tables, Security Groups, NACLs, Transit Gateway, ELB, Route 53, and Network Firewall

• Experience in designing how FW/SWG solutions integrate with or extend native public cloud services- Firewall/IPS, FreeBSD, OpenSSL

• Technical knowledge in BSD/Linux operating systems and their application in platform development

What Will Make You Stand Out (Preferred Qualifications)

• Mastery of Network Security Fundamentals including TCP/IP, DNS, Http(s), VPN technologies, NAT, and load balancing

• Proven experience with Virtualization technologies

#LI-Hybrid

#LI-RG

Role

We are looking for a Senior Staff Software Development Engineer to join our ZIA Cloud team. This is a hybrid role based in Bangalore, reporting to the Senio Manager, ZIA Core Engineering. You will make ZIA software run in Public Cloud Infrastructure, bringing strong public cloud infrastructure knowledge, technical expertise in network security, hands-on development experience, and proven leadership capabilities. You will bring your vision and passion to our team of experts who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy through the world's largest cloud security platform.

What you’ll do (Role Expectations)

• Participate in the design, development, and optimization of firewall/SWG platforms in Cloud Infrastructure

• Execute the technical roadmap for firewalls/SWG in Cloud Infrastructure, ensuring alignment with business goals

• Work closely with engineering teams to enhance platform support for virtualized environments

• Drive professional development and growth initiatives for team members

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience in designing and implementing networking security software and public clouds infrastructure

• Direct experience working on C/C++ programming and firewall technology 

• Strong understanding of AWS services including VPCs, Subnets, Route Tables, Security Groups, NACLs, Transit Gateway, ELB, Route 53, and Network Firewall

• Experience in designing how FW/SWG solutions integrate with or extend native public cloud services- Firewall/IPS, FreeBSD, OpenSSL

• Technical knowledge in BSD/Linux operating systems and their application in platform development

What Will Make You Stand Out (Preferred Qualifications)

• Mastery of Network Security Fundamentals including TCP/IP, DNS, Http(s), VPN technologies, NAT, and load balancing

• Proven experience with Virtualization technologies

#LI-Hybrid

#LI-RG

We are looking for a Senior Product Manager to join our team in a Hybrid capacity, reporting to the Director, Product Management within the Product Management department. You will drive the vision, strategy, and execution of the Zscaler DSPM product line at the forefront of the world’s cloud security leader. By joining our team of innovation champions, you will deliver a growing portfolio of capabilities in threat prevention, visibility, and business enablement while shaping the future product roadmap.

What you’ll do (Role Expectations)

• Lead the vision and lifecycle for specific modules within the Zscaler DSPM suite, ensuring the roadmap is agile and aligned with Zscaler’s high-level business priorities and market trends
• Translate complex market needs into detailed technical requirements, providing clear needs to Engg teams to build high-performance features meeting acceptance criteria
• Partner with other teams to navigate the development lifecycle, removing roadblocks and adjusting requirements for timely delivery
• Act as the subject matter expert by analyzing the competitive landscape, identifying growth opportunities, and neutralizing threats through informed, data-driven product pivots
• Drive product adoption by collaborating with Marketing and Sales on GTM plans and engaging with customers for roadmap presentations, feedback loops, and high-level escalations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bridge the gap between technical and business audiences, communicating complex concepts to internal teams, executives, and customers
• 3–5 years of dedicated experience in Enterprise Product Management, specifically within the Cybersecurity or Information Security domains
• Proven experience with Data Loss Prevention (DLP) and data classification products with understanding of legacy tools and modern AI-based classification methods
• Deep knowledge of Cloud Security products (commercial and CSP-native) and unique security challenges inherent to cloud environments
• Hands-on experience and technical working knowledge of at least one major public cloud platform (AWS, Azure, or GCP)

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of Cloud Posture Security Management (CSPM), auto-remediation, activity analytics, cloud-native API’s, security frameworks and compliance standards
• Technical degree or a background in hands-on engineering, providing the architectural depth needed to lead complex product modules
• Prior success in roles such as Escalation Engineering, Sales Engineering, or Deployment Services

#LI-NT1

#LI-Hybrid

Role

We are looking for a Senior Software Development Engineer to join our team. This is a hybrid role based in Bangalore, reporting to the Director, Software Development Engineering. 

As a Senior Software Development Engineer, you will be a technical leader within the Engineering department, driving the core purpose and overall impact of our cloud-native infrastructure. You will focus on building robust systems that serve as the foundation for our high-growth global organization.

What you’ll do (Role Expectations)

• Developing and maintaining the Query layer using Java, Python or Go within a Kubernetes environment
• Designing, implementing, and deploying Kubernetes clusters that are scalable and reliable
• Developing monitoring systems and deploy services in the cloud
• Troubleshooting and resolving issues related to Kubernetes clusters, containers, and microservices
• Contributing to the overall reliability, scalability, and security of applications in cloud-native environments

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action

What We’re Looking for (Minimum Qualifications)

• 3+ years of experience with Programming languages like Java, Python or Golang
• 2+ years of experience in Kubernetes, Docker, Kafka
• 2+ years of public cloud experience (AWS or GCP or Azure)
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems
• Experience with Infrastructure as Code

What Will Make You Stand Out (Preferred Qualifications)

• Experience in continuous monitoring, vulnerability scanning, patching, and reporting
• Experience with multiple cloud providers (AWS, Azure) and both relational and non-relational databases for microservices

#LI-SK3 

#LI-HYBRID

We are looking for a Staff Software Development Engineer to join our ZPA datapath team. This is a hybrid role based in Bangalore, reporting to the Senior Manager, Engineering in our ZTNA department. You will be a key part of the team that built the world’s largest cloud security platform from the ground up. We are seeking a visionary to help enhance our services and global footprint, enabling organizations worldwide to harness speed and agility through a cloud-first strategy.

What you’ll do (Role Expectations)

• Developing and optimizing network applications and protocols using C/C++
• Designing efficient data structures for network data processing and handle system-level programming in Linux environments
• Analyzing network performance to identify issues and implement optimization solutions
• Collaborating with teams to define requirements, design architectures, and integrate network solutions
• Conducting code reviews, testing, and debugging to ensure robust and reliable software

Who You Are (Success Profile)

• You thrive in ambiguity. You’re comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in a distributed and enterprise-scale environment
• Strong knowledge of C programming specifically for network-related data handling and processing
• Expertise in Linux environments, including system-level programming, scripting, and troubleshooting
• Experience with networking protocols and traffic management technologies (e.g. TCP/IP, HTTP/HTTPS, SSL/TLS, QUIC)
• Strong knowledge in one of the cloud platforms like AWS, Azure, or GCP

What Will Make You Stand Out (Preferred Qualifications)

• Experience in L3 protocols, routing, and BGP
• Stay current with industry trends and propose enhancements to improve system reliability, scalability, and network efficiency
• Experience in Cloud-based Networking

#LI-NT1

#LI-Hybrid

Role

We are looking for an experienced Escalation Engineer to join our Customer Success team.  This is a hybrid role based in Bangalore, you will report to the Escalation Manager. Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. You'll be an integral part of solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers' needs.

What you’ll do (Role Expectations)

• Own and resolve the highest-severity technical escalations through deep analysis, ensuring fast resolution and managing the on-call rotation for critical issues

• Troubleshoot and resolve complex issues across Zscaler cloud security services, configuration, policy engines, APIs, and AI-assisted capabilities

• Investigate and resolve scenarios related to the secure use of AI models, governance of AI agents, data protection, and inference security

• Perform detailed log, telemetry, and packet-level analysis to identify the root cause, reproducing complex defects, providing engineering-ready bug reports, and validating fixes

• Drive cross-functional collaboration with Engineering, Cloud Ops, and Product Management, while also creating advanced troubleshooting documentation and acting as a technical mentor to uplift support capability

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 4–10 years of deep technical support, cloud support engineering, or escalation engineering experience

• Strong understanding of AI model security, data governance, AI agent behavior, and safe enterprise deployment principles

• Proficiency with APIs, JSON, logging frameworks, Linux CLI, debugging tools, and cloud-based distributed systems

• Exposure to cloud platforms (AWS/GCP/Azure) and identity, policy, or proxy-based architectures

• Ability to reproduce complex issues, correlate across layers (client → edge → cloud), and articulate clear RCAs

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including knowledge of enterprise networking, TLS/SSL inspection, and authentication flows

• Familiarity with LLM-based system behavior, data leakage prevention in AI, and establishing model access policy controls

• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-RR

#LI-Hybrid

Role 

We are looking for a Senior Software Development Engineer to join our Engineering department. This is a hybrid role based in Bangalore, reporting to the Sr. Manager, Software Engineering. 

You will be responsible for writing the frameworks and tools used to test our products, occupying a unique space that combines the "building" mindset of software design with the "breaking" mindset of software test engineering. In this role, you will design and develop wide-reaching tools and write code that automatically verifies product quality, often writing more code than the developers themselves.

What you’ll do (Role Expectations)

• Build robust frameworks and tools specifically designed to test complex products
• Design and develop wide-reaching tools that impact the entire engineering lifecycle
• Write high-quality code to automatically verify product quality and ensure seamless performance

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 3+ years of experience working on systems or distributed systems with a focus on networking, firewall technologies, and cloud infrastructure
• Hands-on proficiency in Python or Golang
• Foundational knowledge of public cloud computing platforms such as AWS, GCP, or Azure
• Experience with virtual environments including Docker, containers, Kubernetes, and OVA
• Proven track record of building automated testing frameworks

What Will Make You Stand Out (Preferred Qualifications)

• Deep understanding of TCP/IP protocol stack, HTTP, TLS, PKI, and related networking products like DNS, DHCP, VPN, and HA
• Familiarity with security technologies such as firewalls, IPS, and Authentication
• Advanced expertise in software development lifecycles and high-level development automation

#LI-GL2 #LI-Hybrid

Role 

We are looking for a Principal Software Engineer to join our team. This is a hybrid role based in Mohali/India, reporting to the Director, Software Engineering within the Shared Platform Services department. As a technical leader, you will drive the evolution of our platform by designing and building scalable, high-performance microservices. You will bridge the gap between architectural vision and hands-on execution to deliver robust APIs that power our global infrastructure.

What you’ll do (Role Expectations)

• Develop high-quality, performant, and secure APIs and microservices that are reusable and extensible
• Collaborate with front-end engineers to define and deliver endpoints for high-quality user interfaces
• Lead DevOps initiatives including continuous integration, provisioning, and software version control
• Design and extend in-house APIs and client-side code using RESTful standards and SDKs
• Drive strategic contributions to system design and long-term platform architecture

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Deep expertise in hands-on software application development for complex, large-scale systems
• Proficiency with Quarkus (Mutiny) and Spring (Webflux) reactive frameworks
• Experience building cloud-native distributed applications with Dapr and Kubernetes
• Background in containerized deployment using Docker and Kubernetes on AWS, GCP, or similar cloud providers
• Ability to work independently and pivot quickly in a fast-paced Agile environment

What Will Make You Stand Out (Preferred Qualifications)

• Advanced knowledge of Docker/Kubernetes and container infrastructure internals
• Polyglot coding ability with comfort switching between Java, Go, and Python
• Direct experience building and managing Gitlab CI/CD pipelines

#LI-Hybrid #LI-SU1

Role

We are looking for a Staff Detection Engineer to join our Zscaler Threat Hunting team, reporting to the Senior Manager, Zscaler Threat Hunting. You will combine threat research and engineering expertise to build the next generation of detections across AWS and cloud infrastructures. By leveraging big data platforms like Hadoop and Athena, you will design scalable hunting logic and automated pipelines to defend our global footprint and enhance threat visibility.

What you’ll do (Role Expectations)

• Combine threat research and engineering expertise to develop advanced detections and hunting logic using Python and AWS infrastructure

• Design, scale, and maintain engineering projects, including GitLab pipelines and repeatable deployment steps to improve hunting efficiency

• Develop YAML-based detections and SIGMA-like rule technologies while migrating existing hunting detections to next-generation systems

• Utilize data platforms like Hadoop, Athena, and data lakes to monitor and test new intelligence sources for enhanced threat visibility

• Independently write detections and playbooks while supporting operational demands, including weekend night shifts and on-call rotations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Proven experience in detection engineering, threat hunting, security operations, or malware analysis

• Hands-on experience developing and implementing detection rules in SIEM tools such as Splunk, Microsoft Sentinel, or ElasticSearch

• Deep familiarity with the MITRE ATT&CK framework and experience translating TTPs into actionable detection logic

• Bachelor’s or graduate degree in Computer Science, Engineering, or a related discipline, or equivalent security industry experience

• Ability to work flexible schedules, including weekend night shifts, to meet global operational demands

What Will Make You Stand Out (Preferred Qualifications)

• Significant experience as a Senior Detection Engineer leading complex detection strategies and mentoring junior team members

• Expertise in validating detection logic, performing root cause analysis of failures, and delivering platform improvement recommendations

• Advanced scripting and automation skills in Python for developing and managing complex detection infrastructure

#LI-Hybrid #LI-PM5

Role 

We are looking for a Sr Staff Software Development Engineer to join our Engineering department. This is a hybrid role based in Bangalore, reporting to the Sr. Director, Software Engineering. 

You will be responsible for writing the frameworks and tools used to test our products, occupying a unique space that combines the "building" mindset of software design with the "breaking" mindset of software test engineering. In this role, you will design and develop wide-reaching tools and write code that automatically verifies product quality, often writing more code than the developers themselves.

What you’ll do (Role Expectations)

• Build robust frameworks and tools specifically designed to test complex products
• Design and develop wide-reaching tools that impact the entire engineering lifecycle
• Write high-quality code to automatically verify product quality and ensure seamless performance

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience working on systems or distributed systems with a focus on networking, firewall technologies, and cloud infrastructure
• Hands-on proficiency in Python or Golang
• Foundational knowledge of public cloud computing platforms such as AWS, GCP, or Azure
• Experience with virtual environments including Docker, containers, Kubernetes, and OVA
• Proven track record of building automated testing frameworks

What Will Make You Stand Out (Preferred Qualifications)

• Deep understanding of TCP/IP protocol stack, HTTP, TLS, PKI, and related networking products like DNS, DHCP, VPN, and HA
• Familiarity with security technologies such as firewalls, IPS, and Authentication
• Advanced expertise in software development lifecycles and high-level development automation

#LI-RM6 #LI-Hybrid

We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 5+ years of support and networking experience, including general firewalls and packet filtering troubleshooting
• Strong understanding of common network and application protocols and behaviors to facilitate in troubleshooting unexpected behaviors
• Experience in GRE and IPSec configuration and troubleshooting, alongside an understanding of PAC files and their use cases
• Proficient in network troubleshooting using Wireshark, trace route, MTR, and similar tools to identify fault isolation, packet loss, and session resets
• Deep experience in Authentication (SAML, Kerberos), Application Layer understanding, HTTP methods, and tools like Fiddler, IPv4, IPv6, routing, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Prior knowledge of Forward Proxy and cloud environments like AWS and Azure
• Direct experience working in Firewall and VPN/Zero Trust environments
• Experience working across various operating systems including Linux, Windows, and MAC

#LI-Hybrid

#LI-NT1

Role

We are looking for an experienced Staff Engineer to join our team, reporting to the Senior Manager, Software Engineering in the Federal and Sovereign Clouds department at our Bangalore office. As a passionate engineer you will work with a team of cloud architects in building scalable, high performance backend applications for our cloud engineering org. You will play a pivotal role in enhancing our multitenant architecture and global footprint for the world’s largest cloud security platform

What you’ll do (Role Expectations)

• Designing and implementing scalable, high-performance backend services and APIs 
• Ensuring code quality by writing and maintaining unit, integration, and performance tests; monitor, debug, and optimize system performance
• Mentoring junior engineers, fostering their growth, and upholding best practices through active participation in code reviews
• Collaborating with cross-functional teams to deliver integrated solutions and contribute to Agile/Scrum processes like sprint planning and retrospectives
• Participating in on-call rotation to support a highly available engineering platform and ensure compliance with federal guidelines

Who You Are (Success Profile)

• You thrive in ambiguity, are comfortable building the path as you walk it, and see ambiguity not as a hindrance but as the raw material to build something meaningful
• You act like an owner, operate with integrity, adapt to what’s needed, and navigate seamlessly between high-level strategy and hands-on execution
• You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hard problems delivers the biggest impact
• You are customer-obsessed, build deep empathy for internal and external customers, and anchor your decisions in solving their real-world problems
• You operate with urgency, have a relentless focus on execution and a bias for action, and deliver high-impact results quickly to win for the customer and the team

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience with proficiency coding in Java / Golang or similar
• Hands-on experience with Docker, Kubernetes, and one or more major cloud platforms (AWS, GCP, or Azure)
• Expertise in designing and maintaining large-scale distributed systems with strong fundamentals of scaling, availability and design trade offs
• Exceptional problem-solving skills for creating robust solutions and resolving complex issues with root cause analysis

What Will Make You Stand Out (Preferred Qualifications)

• Strong understanding of DevOps automation workflows and CI/CD pipelines
• Excellent communication, and cross-team collaboration skills, with the ability to navigate ambiguity, make high-impact technical decisions, and delivering results with minimal oversight
• An AI first engineer with proficiency with one or more AI code-assistance tools (e.g., Windsurf, Cursor, Claude) to accelerate development, refactoring, unit test creation, and troubleshooting

#LI-RM6 #LI-Hybrid

Role 

We are looking for a Principal Software Development Engineer to join our Central Authority department. This is a Hybrid, Bangalore role, reporting to the Sr. Director, Application Engineering - Central Authority. You will work on the control plane for the Zscaler Internet Access (ZIA) product, which has redefined how security services are delivered in the cloud. You bring a deep understanding of security protocols and services to help us build the next generation of cloud security.

What you’ll do (Role Expectations)

• Practice technical leadership in the design, development, and optimization of control path features in Cloud Infrastructure
• Define and execute the technical roadmap ensuring alignment with business goals
• Develop and own components of a large-scale distributed system with a focus on scalability
• Use AI-powered tools for advanced problem solving and engineering efficiency
• Mentor other engineers to foster technical growth and excellence

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s or Master’s Degree in Engineering or Computer Science with 13+ years of experience
• Hands-on experience in modern programming languages such as GoLang, Java, or Python
• Strong Distributed systems knowledge
• Hands-on experience with Docker, K8, and Public clouds such as AWS, Azure, GCP, etc
• Hands-on experience with any RDBMS (PostgreSQL preferred), including working knowledge of polyglot persistence on Hyperscalers

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of networking protocols including DNS, HTTP, TCP/IP, and SSL/TLS
• Knowledge of authentication protocols like LDAP, SAML, and OAuth

#LI-Hybrid #LI-VV3

Role

We are looking for an experienced Staff Engineer to join our team, reporting to the Senior Manager, Software Engineering in the Federal and Sovereign Clouds department at our Bangalore office. As a passionate engineer you will work with a team of cloud architects in building scalable, high performance backend applications for our cloud engineering org. You will play a pivotal role in enhancing our multitenant architecture and global footprint for the world’s largest cloud security platform

What you’ll do (Role Expectations)

• Designing and implementing scalable, high-performance backend services and APIs 
• Ensuring code quality by writing and maintaining unit, integration, and performance tests; monitor, debug, and optimize system performance
• Mentoring junior engineers, fostering their growth, and upholding best practices through active participation in code reviews
• Collaborating with cross-functional teams to deliver integrated solutions and contribute to Agile/Scrum processes like sprint planning and retrospectives
• Participating in on-call rotation to support a highly available engineering platform and ensure compliance with federal guidelines

Who You Are (Success Profile)

• You thrive in ambiguity, are comfortable building the path as you walk it, and see ambiguity not as a hindrance but as the raw material to build something meaningful
• You act like an owner, operate with integrity, adapt to what’s needed, and navigate seamlessly between high-level strategy and hands-on execution
• You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hard problems delivers the biggest impact
• You are customer-obsessed, build deep empathy for internal and external customers, and anchor your decisions in solving their real-world problems
• You operate with urgency, have a relentless focus on execution and a bias for action, and deliver high-impact results quickly to win for the customer and the team

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience with proficiency coding in Java / Golang or similar
• Hands-on experience with Docker, Kubernetes, and one or more major cloud platforms (AWS, GCP, or Azure)
• Expertise in designing and maintaining large-scale distributed systems with strong fundamentals of scaling, availability and design trade offs
• Exceptional problem-solving skills for creating robust solutions and resolving complex issues with root cause analysis

What Will Make You Stand Out (Preferred Qualifications)

• Strong understanding of DevOps automation workflows and CI/CD pipelines
• Excellent communication, and cross-team collaboration skills, with the ability to navigate ambiguity, make high-impact technical decisions, and delivering results with minimal oversight
• An AI first engineer with proficiency with one or more AI code-assistance tools (e.g., Windsurf, Cursor, Claude) to accelerate development, refactoring, unit test creation, and troubleshooting

#LI-RM6 #LI-Hybrid

Role

We are looking for an experienced hands-on Senior Engineering Manager to join our team. This is a hybrid role based in the Bangalore office, reporting to the Director, Software Engineering. As part of the Central Authority department, you will lead the ZIA Control Plane engineering team in designing and managing resilient microservices for the world’s largest SaaS cybersecurity cloud. You will drive cloud-native development, containerization, and automated CI/CD pipelines to deliver high-quality, scalable security solutions at a global scale.

What you’ll do (Role Expectations)

• Lead and mentor a high-performing team with a focus on end-to-end ownership, encompassing design, development, qualification, and deployment

• Oversee the design of autonomous, independently deployable services using modern frameworks to ensure a scalable and modular control plane

• Manage CI/CD pipelines, container orchestration (Kubernetes/Docker), and Infrastructure-as-Code (IaC) to streamline delivery and operations

• Ensure high availability and system stability by implementing resilience patterns, monitoring service health, and resolving complex performance bottlenecks

• Partner with architects and product managers to define service boundaries, enforce API standards, and align technical execution with business goals

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree in CS or a related field with 10+ years of software experience, including at least 2 years in a leadership/management role

• Hands-on expertise in microservices architecture, RESTful APIs, and asynchronous messaging (e.g., Kafka, RabbitMQ)

• Advanced proficiency with containerization (Docker), orchestration (Kubernetes), and public cloud platforms (AWS, Azure, or GCP)

• Strong proficiency in both SQL and NoSQL database technologies to support distributed data needs

• Deep understanding of distributed system design patterns and modern security protocols (OAuth 2.0, JWT)

What Will Make You Stand Out (Preferred Qualifications)

• Exceptional analytical skills for troubleshooting complex system degradations and 2nd-level escalations

• Strong verbal and written communication skills for effective cross-functional collaboration and technical reporting

• Proven ability to lead complex technical projects to completion within defined budget and time constraints

Role

We are looking for a Sr Staff Software Development Engineer. This is a hybrid role based in Bangalore, reporting to the Director, Software Development Engineering.

You will join the Central Authority team working on the control plane for the Zscaler Internet Access (ZIA) product, which has redefined how security services are delivered in the cloud. You will bring your expertise in security protocols and services to a team that built the world’s largest cloud security platform from the ground up.

What you’ll do (Role Expectations)

• Design, develop, and optimize critical control path features within our global Cloud Infrastructure
• Own and scale components of a large-scale distributed system with a focus on high performance and reliability
• Leverage AI-powered tools to drive advanced problem solving and enhance engineering efficiency
• Mentor junior engineers to build technical excellence and maintain high standards across the engineering organization

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s or Master’s Degree in Engineering or Computer Science with 8+ years of experience
• Hands-on experience in modern programming languages such as GoLang, Java, or Python
• Strong Distributed systems knowledge
• Hands-on experience with Docker, K8, and Public clouds such as AWS, Azure, GCP, etc
• Hands-on experience with any RDBMS (PostgreSQL preferred), including working knowledge of polyglot persistence on Hyperscalers

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of networking protocols including DNS, HTTP, TCP/IP, and SSL/TLS
• Knowledge of authentication protocols like LDAP, SAML, and OAuth

#LI-Hybrid #LI-VV3

Role 

We are looking for a Staff Software Development Engineer to join our Engineering department. This is a hybrid role based in Bangalore, reporting to the Sr. Director, Software Engineering. 

You will be responsible for writing the frameworks and tools used to test our products, occupying a unique space that combines the "building" mindset of software design with the "breaking" mindset of software test engineering. In this role, you will design and develop wide-reaching tools and write code that automatically verifies product quality, often writing more code than the developers themselves.

What you’ll do (Role Expectations)

• Build robust frameworks and tools specifically designed to test complex products
• Design and develop wide-reaching tools that impact the entire engineering lifecycle
• Write high-quality code to automatically verify product quality and ensure seamless performance

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience working on systems or distributed systems with a focus on networking, firewall technologies, and cloud infrastructure
• Hands-on proficiency in Python or Golang
• Foundational knowledge of public cloud computing platforms such as AWS, GCP, or Azure
• Experience with virtual environments including Docker, containers, Kubernetes, and OVA
• Proven track record of building automated testing frameworks

What Will Make You Stand Out (Preferred Qualifications)

• Deep understanding of TCP/IP protocol stack, HTTP, TLS, PKI, and related networking products like DNS, DHCP, VPN, and HA
• Familiarity with security technologies such as firewalls, IPS, and Authentication
• Advanced expertise in software development lifecycles and high-level development automation

#LI-RM6 #LI-Hybrid