Our support operations are at the core of delivering exceptional customer service, and we need a dedicated professional to manage our regional content efforts, focusing on our internal knowledge base.

As a Regional Content Manager, you will be responsible for managing the regional content team, tracking content-related KPIs, and collaborating with global and the other regional teams to identify and implement improvement opportunities. You will also play a key role in rolling out global projects, defining and validating local initiatives, and ensuring feedback flows seamlessly between local and global teams.

We also welcome applications from all countries in the Wolt South region; Albania, Azerbaijan, Cyprus, Georgia, Malta and Kazakhstan!

Essential Duties and Responsibilities

Team Leadership and Management:

• Lead and manage the regional Content team, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and mentor team members, ensuring they have the tools and guidance needed to excel in their roles.
• Scheduling of part-time team members in our internal scheduling tool.

Strategic Content Management:

• Track and analyze content-related local KPIs, using data to inform decision-making and drive continuous improvement across the region.
• Collaborate with Global and other Regional Content Managers to identify improvement opportunities and define strategic regional projects.
• Define and validate local initiatives, ensuring they align with regional and global objectives, and follow up on rollout and impact.
• Identify and implement improvement needs for our internal knowledge base

Project Implementation and Rollout:

• Lead the rollout of global projects and initiatives within your region, ensuring timely and effective execution.
• Roll out global changes to local teams, providing clear communication and support to ensure smooth transitions.
• Share local feedback and requests with Global teams, advocating for the needs of your region and ensuring alignment with global strategies.

Stakeholder Collaboration:

• Work closely with internal stakeholders, including the Global Support Team and Country Support teams, to ensure alignment with core customer experience strategies.
• Engage with cross-functional teams to drive regional content projects, balancing local needs with global priorities.

Skills and Competencies

• Regional Content Leadership: Strong ability to lead and develop a regional content team, fostering collaboration and a focus on continuous improvement in line with regional and global goals.
• Strategic Content Management: Skilled in tracking and analyzing regional content KPIs to drive informed decision-making and identify opportunities for improvement.
• Project Management: Experienced in rolling out global content projects at a regional level, ensuring timely, organized execution and smooth adaptation to local needs.
• Knowledge Base Optimization: Proficient in identifying gaps and implementing improvements in internal knowledge bases to enhance accessibility and relevance for support teams.
• Analytical & Data-Driven: Comfortable using data to track performance, assess content effectiveness, and make informed recommendations for regional improvements.
• Ownership & Accountability: Takes responsibility for the quality and impact of regional content, ensuring alignment with broader organizational goals.
• Regional Advocate: Acts as a strong advocate for regional needs within global content discussions, ensuring local perspectives are represented and valued.

At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. 

As our new Retail Account Manager you’ll manage and develop a portfolio of retail partners, focusing on building strong relationships, using data to drive performance, and delivering results for Wolt, our partners, and our customers.

What you’ll be doing

Day-to-day in this role you’ll:

• Develop and foster partner relationships with your portfolio of key accounts
• Conduct quarterly business reviews with partners to deepen relationships, review performance, and develop forward-looking strategies
• Determine the needs and wants of merchants, prioritize them by impact on the business, and co-create solutions
• Strategically introduce and execute on new Wolt product opportunities to broaden partnerships and increase partner revenue streams
• Drive revenue growth of Wolt and partners in your portfolio by improving venue performance through a data-based approach
• Act as a key communicator between our operations, support, marketing, and partners
• Work closely with the marketing team to plan and execute promotional campaigns that increase user acquisition and retention, drive our growth, and support partner performance
• Manage Ads sales
• Understanding of retail operations to enhance performance and identify growth opportunities
• Bring structure and hands-on contribution in a still-developing environment

Our humble expectations

• 3 to 5 years of success in account management or B2B sales with clear commercial impact.
• Strong relationship builder with excellent interpersonal skills
• Analytical mindset with experience using tools like Looker
• Basic understanding of system integrations and digital solutions
• High ownership and a team-first attitude. You manage your pipeline and seek guidance only on new or more complex work.
• Fluent in Azerbaijani, English and Russian
• CRM and sales experience are a plus

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

What drives our operations? Our people! We're looking for a proactive and relationship-driven Driver Operations Specialist to help us grow and strengthen our driver community in Azerbaijan.

Please note that this is a full-time permanent employment opportunity.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will be the key link between Bolt and our driver and fleet partners. Your mission is to maximise driver performance, engagement, and loyalty by building strong relationships, providing expert guidance, and ensuring our partners get the most out of the Bolt platform. You will report to the Operations Manager and work closely with the local operations team.

• Driver Engagement & Performance: Build and maintain strong relationships with driver and fleet partners. Proactively reach out with tailored advice, promote earning opportunities, and consult underperforming drivers to steer them towards improvement.
• Feature Adoption & Education: Drive the adoption of new Bolt features, loyalty offers, and campaigns among your driver portfolio. Educate partners on the Bolt business model and ensure they understand how to maximise their earnings on the platform.
• Market Intelligence: Collect competition insights and benchmark driver earnings to ensure Bolt remains competitive. Regularly discuss market trends, pricing, and competitor offerings with drivers to inform operational strategy.
• Quality & Rider Satisfaction: Monitor the quality of your driver portfolio and take direct action where needed. Promote best practices that improve rider satisfaction and ensure high service standards across the platform.
• New Market Launches: Play a critical role in launching new markets within the country, including market research, supply acquisition, systems configuration, and coordination of launch activities.
• Feedback & Process Improvement: Collect driver feedback on missing features or pain points and share actionable insights with the team. Critically review internal processes and suggest solutions to improve operational efficiency.

• You have 2–3 years of experience in a sales, account management, or analytical role.
• You have strong Excel/Google Sheets skills and are comfortable working with data to track performance and support decisions.
• You are an excellent communicator in both Azerbaijani and English, with a natural ability to build trust and long-lasting relationships with partners.
• You are a self-starter with a strong sense of ownership – you work independently towards ambitious goals and don't wait to be asked.
• You have a genuine interest in the ride-hailing industry and stay informed about market trends, competition, and the regulatory landscape.
• You are a team player who supports colleagues, shares knowledge, and continuously seeks self-improvement.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility.

Impact millions of customers and partners in 600+ cities across 50 countries.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work.

Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.

Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

What drives our operations? Our people! We’re looking for an analytical and solutions-driven Operations Manager – Safety & Driver Engagement with strong leadership and interpersonal skills to help us improve driver safety, engagement, and overall marketplace quality in Baku.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa—and it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

Your role will have a direct and tangible impact on driver safety, engagement, and marketplace quality that you can see in real time. If you’re ready to take full ownership, drive meaningful change, and shape the experience of drivers and riders in Baku—this is your opportunity.

You will lead and execute local safety and driver engagement initiatives, working closely with cross-functional and HQ stakeholders to ensure a safe, reliable, and high-quality platform experience.

• Your daily adventures will include.
• Analysing data to improve driver safety, engagement, and overall marketplace health.
• Designing and implementing local safety initiatives to reduce incidents and improve platform trust.
• Developing and executing driver engagement programs to improve retention, satisfaction, and performance.
• Monitoring key safety and engagement KPIs, identifying trends, risks, and improvement opportunities.
• Ensure operational processes support excellent Rider experiences and satisfaction.
• Collaborating with Support, Policy, and Product teams to ensure effective incident management and continuous safety improvements.
• Building and maintaining relationships with local stakeholders, including authorities and regulatory bodies where relevant.
• Optimising local operational processes and implementing scalable solutions to improve efficiency and quality.
• Taking ownership of safety and driver engagement strategy in Baku, ensuring strong alignment between local and HQ teams.

• You have 3–5+ years of experience in Operations, Program Management, Consulting, or a related field.
• You have prior experience in an operations management or team leadership role.
• You are highly analytical with a data-driven mindset and strong Excel/Google Sheets skills.
• You are a strong leader and collaborator with excellent communication skills.
• You have professional fluency in Azerbaijani and English (both written and spoken).
• You are a problem-solver with the ability to structure complex challenges and drive execution.
• You have a Bachelor’s Degree or higher in Economics, Finance, or other analytical subject.
• You have a strong sense of ownership with a hands-on approach.
• You are comfortable with developing analytical and decision frameworks to support your strategies and decisions.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 12 days in the office each month to foster strong connections and teamwork..
• Take care of your physical and mental health with our wellness perks.
  
  

*Some perks may differ depending on your location.