We are looking for a motivated and experienced Merchant Account Development Manager to drive growth and revenue across our merchant network. This is a strategic role where you will be responsible for developing and implementing local growth strategies and building strong relationships with key industry players.

As a Merchant Account Development Manager, you will act as a strategic partner and growth driver for our merchants - developing tailored advertising and promotion strategies that align with their and our business goals. You will work closely with cross-functional teams, analyze performance, and identify new opportunities to strengthen our presence and drive growth for our merchants. This role calls for a hands-on mentality and a sales mindset, as we continue to build and shape many of our initiatives from the ground up.

Responsibilities

• Develop, scale and execute the local Ads & Promos strategy across restaurant and retail partners, including budget ownership and prioritization 
• Identify growth opportunities and translate them into actionable commercial plans with GOV impact 
• Lead and support strategic B2B conversations, business reviews, and negotiations as the Ads & Promos expert 
• Coach and motivate a team of high performing account managers in executing high-impact Ad and promo campaigns, ensuring budget discipline, strong performance and Merchant growth
• Collaborate with cross-functional teams, including product, marketing, and sales to ensure business objectives are met
• Connect global and local initiatives and adapt the strategy together with Marketing for our local market
• Set up, manage, and optimize ads and promo campaigns; monitor KPIs and performance using Looker
• Translate data into clear actions and recommendations for local and global stakeholders

Our humble expectations

• Fluency in German and English
• 2+ years of account management, sales or marketing experience in a high-growth, data-driven B2B environment
• Proven track record of exceeding revenue targets and managing complex negotiations
• Strong communication and presentation skills, with the ability to influence
• Analytical mindset with the ability to extract meaningful insights, and implement data-driven campaign optimizations, as well as using AI in your daily work
• Proficient in CRM tools (e.g., Salesforce) and sales reporting (Looker)
• Strong project management and strategic thinking skills, including budget ownership and forecasting

Bonus points

• Experience in retail media / advertising (Performance and / or Paid Media Marketing)
• Prior enterprise client work

What we offer

• 🌍 Independent work in a dynamic, international team
• 💙 Employee Assistance Programme - therapy and wellbeing
• % Discount on your Wolt orders
• 🏋️ My Clubs partnership with discounted rates for your monthly sports program
• 💻 Modern work equipment
• 🏡 Hybrid working (2 home office days per week)
• 🙌🏼 Team building, sport and company events multiple times a year

We offer an attractive salary starting at 54.875,38€ p.a. (40h/week) which is adjusted and increased depending how well you go through the process.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page, and submit your application in English! 

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. 

The salary below is the monthly salary range for this position. 

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

Job Title: QA/RA Lead
Employment Status: Full-time
Office Hours: Mon, Wed, Fri with WFH option on Tue & Thu
Location: Vienna, Austria
Compensation: Starting from 90,000 EUR gross base salary + performance-based bonus and equity options. Compensation may be negotiated based on experience level.

As a Ketryx QA/RA Lead, you will lead quality management system implementations and regulatory compliance strategies for cutting-edge medical device clients as we scale our AI-powered compliance platform. This is a rare opportunity to shape the future of regulatory affairs. You'll have the autonomy and expertise to drive repeatable QMS deployment processes while helping shape the future of regulatory affairs through innovative technology and enabling the success of the world’s most innovative companies. We offer the opportunity to work with high-growth clients, establishing best-in-class quality systems from the ground up using our revolutionary AI platform.

Our ideal candidate will have demonstrated success in quality systems management with 5-8 years of experience in the medical device industry. Someone who is strategic yet hands-on, passionate about regulatory excellence, and eager to leverage cutting-edge AI technology will thrive in this position. In this role, you'll have the opportunity to directly impact our mission to improve 100 million patient lives by 2030 by ensuring the highest quality standards for life-saving medical devices.

This position will be based in our Vienna, Austria office with a hybrid schedule (Monday, Wednesday, Friday in office, Thusday, Thursday WFH option). Unfortunately, we are unable to support non-EU citizens for the position at this time.

About You:

You're a proven QMS expert who's successfully navigated complex medical device regulatory landscapes and is ready to scale your impact through innovative technology. You've built or significantly improved quality systems at medical device companies, consulting firms, or high-growth startups, and you're excited to combine your regulatory expertise with AI-powered tools to create something category-defining. You are an energetic, creative, and progressive quality leader who thrives on driving innovation and continuous improvement in regulated environments.

Responsibilities:

• Lead Quality Management System (QMS) setup and deployment for medical device clients
• Own and manage QMS templates and regulatory compliance frameworks
• Provide expert consulting on ISO 13485, EU MDR/IVDR, UKCA, GxP, and other quality systems standards
• Scale operations to support high-growth clients
• Develop repeatable QMS deployment processes leveraging AI platform capabilities and automatic compliance
• Drive and/or support internal and external audit programs, customer audits and regulatory inspections.
• Orchestrate the continuous validation lifecycle, including drafting, reviewing, and approving documentation to ensure real-time compliance program management.
• Shape the future of regulatory affairs through innovative product development
• Work independently on complex quality assurance projects requiring minimal oversight
• Ensure customer success across the entire customer engagement lifecycle

Required Skills:

• 4-8 years of experience in quality systems management, management representative or senior specialist role
• Familiar with eQMS implementation, validation and implementation.
• Deep expertise in Quality Management System setup, sub-systems, and implementation
• Strong knowledge of ISO 13485 and Global QMS requirements
• Expertise in AI, Digital, SaMD and Cyber Compliance (e.g. SOC 2, ISO 27001)
• Deep understanding of medical device cybersecurity
• Experience as quality management representative in regulated environments
• Proven experience managing audit lifecycles (internal, external, and customer-facing).
• Familiarity with continuous validation methodologies (e.g. CSV, GAMP 5, ISO 13485) and documentation within a digital or automated compliance environment.
• Experience with regulatory and Notified Body submission requirements
• Background in medical device industry quality systems
• Ability to work independently and own complex regulatory projects
• Proven track record in consulting or client-facing roles

Preferred Skills:

• Experience at large medical device companies
• Background with consulting firms specializing in QMS setup
• Startup experience (Series A/B) with QMS implementation
• Specializations in cybersecurity, usability, or computer software validation
• Experience scaling quality operations in high-growth environments
• Knowledge of AI applications in regulatory affairs
• Submission experience
• Experience working in an early stage, product-based start up.

Keywords: ISO 13485, EU MDR/IVDR & UKCA, Quality Management System (QMS), Management representative, Medical device quality, Stryker, Medtronic, Boston Scientific, QMS setup, Regulatory consulting, Quality systems manager, Computer software validation, Cybersecurity, Usability, Startup experience, Series A/B, Vienna/Austria, Consulting firms, Quality assurance, Medical device industry

WHO WE ARE

The Humane League (THL) is a global nonprofit ending the abuse of animals raised for food. THL fosters a high-energy culture of teamwork and mission-driven problem solving, and we have earned recognition as Top Charity from Animal Charity Evaluators for all of their rating periods. Over the past few years, we’ve grown to a staff of 100+ talented individuals dispersed around the world. At THL, how animals are treated in the food system is at the forefront of our everyday work. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.

YOUR OPPORTUNITY

At THL, we're dedicated to providing an exceptional employee experience, supporting our team, removing barriers, and equipping our people with the skills, knowledge, and tools needed to achieve our mission and goals. We're seeking someone who shares our vision and commitment to a culture of excellence. 

The Learning & Development Manager will be responsible for designing and delivering THL’s global learning and development strategy and fostering a culture of continuous learning. In this role, you'll design and implement innovative global training programs, career pathways and development plans, assess organizational learning needs, and develop comprehensive solutions that align with our organizational objectives while maximizing employee potential and performance. You will also be the steward of the global performance management and talent development. 

The ideal candidate will combine strategic thinking with hands-on expertise in modern learning methodologies to create engaging, measurable, and impactful development initiatives.You have a deep understanding of how global organizational culture drives performance and morale, with excellent interpersonal and observation skills. You are collaborative, detail-oriented, and an articulate communicator. You have a strong desire to help people make the most of their skills and support them in enhancing those skills or learning new ones. Your work will directly improve the consistency, confidence, and effectiveness of  THL’s people managers globally. This position reports directly to the Director of People – US.

This is a full-time, remote position. We are only able to consider applicants who reside in either the USA, Canada, Ireland, United Kingdom, Austria, Portugal, Ecuador, Peru, Argentina, Brazil, Chile, or Colombia and who possess work authorization in the country in which they reside. To the extent permitted by law, in order to enable collaboration with other global team members, you may be required to work occasional hours outside of 9am - 5pm, depending on your time zone. This position requires domestic and international travel, equivalent to 2 or more trips per year.

This role will be open until filled. New candidates are welcome to apply as long as this job opening is listed on our website. If you are experiencing technical issues, please contact careers@thehumaneleague.org. Please submit applications and all supporting documents in English. All application questions and materials need to be submitted here through the application submission form; we do not accept applications through our careers email.

CORE RESPONSIBILITIES

Learning & Development Strategy

• In partnership with the People Leadership Team, develop and implement a learning and development strategy that is aligned with the organization’s needs and objectives, addresses skill gaps, considers different learning styles and fosters a culture of continuous learning.

• Conduct regular training needs assessments in collaboration with the Directors of People. Build, launch and manage a global and U.S. training calendar, ensuring consistent delivery of manager, leadership, and staff development programming.

• Coordinate with external vendors and training providers to source, evaluate, and manage training programs and resources.

• Consider implementing a Learning Management System (LMS), ensuring its effective use for course enrollment, tracking, reporting, and maintenance of training records.

Performance Management Process (PMP)

• Design, implement, and manage the organization wide performance management system, including annual reviews, goal setting, mid-year check-ins, and ongoing feedback mechanisms.

• Coach and train managers on effective global performance feedback and documentation best practices to ensure fair and consistent application of policies, whilst complying with local labor laws.

• Drive a culture of high performance and continuous development by linking performance outcomes to compensation, recognition, and employee development strategies, in collaboration with the Directors of People.

• Collaborate with the broader people team to bring THLs competency frameworks to life and incorporate them into the performance management process.

• Own and continuously improve the effectiveness of performance management systems, tools and resources to ensure they are meeting the organization's needs, including adoption, completion rates, quality of feedback, and manager consistency

• Administrate the performance management process including determining timelines, providing support and gathering feedback on the PMP.

Compliance

• Ensure that all staff members are assigned and complete any compliance training required by THL and/or specific to their city, state, or country; this includes trainings on discrimination, sexual harassment, and IT security.

• Partner with People Team leadership to embed compliance into organizational practices, ensuring policies and training not only meets requirements but also reinforce THL’s values and culture.

Manager Training

• Create and maintain a management development program to equip new managers or aspiring managers with the skills required.

• Working closely with the Directors of People to provide ongoing training and development opportunities to people managers. Facilitate monthly management meetings to encourage group learning and provide guidance.

• Onboard new managers, organizing training sessions with The Management Center and supplemental monthly training. 

• Create, update, and deliver manager training and resources on People-related topics, performance evaluation, and general professional development.

• Design, develop, and implement a “THL Leadership Academy” to upskill all managers and align leadership practices with THL’s values and leadership persona.

Staff Training

• Design, create, procure, and deliver a variety of engaging learning materials, to suit differing learning styles. Ensure training content is current, effective, and utilizes best-in-class instructional design principles.

• Identify training needs throughout the organization and create comprehensive plans and materials to address them.

• Create, organize, plan, and present various forms of onboarding, orientation, and skills training for employees.

• Oversee the Individual Development Plan (IDP) program; this includes identifying resources, guiding staff and managers in creating IDPs, and providing ongoing support throughout the development process.

Data and Design

• Utilize instructional design methodologies to create structured, interactive training content that caters to diverse learning styles.

• Establish metrics and evaluation methods, including manager effectiveness, employee feedback, training engagement, and performance adoption/utilization to assess the impact and effectiveness of training programs and make data-driven recommendations for continuous improvement.

• Develop and maintain organizational communications and resources on learning and development, leveraging platforms such as THL Home (our intranet), Slack, Google Drive, and newsletters to ensure employees are well-informed about training and development events and opportunities.

• Maintain up-to-date records of training and development activities, attendance, and results.

• Manage the L&D budget, ensuring resources are allocated efficiently to maximize impact.

In addition to the above essential job duties, other duties may be assigned as business needs arise. These may include non-essential, marginal job duties.

REQUIRED SKILLS

• Experience: Proven manager level experience of developing and implementing global learning & development strategies to enhance employee engagement, retention, and performance, including ownership of performance management systems and leadership development programs preferred.

• Collaboration and Interpersonal Skills: Proficient interpersonal skills, with the ability to work effectively across globally distributed teams and cultures, resolve conflicts, and navigate complex stakeholder relationships. Fosters a collaborative environment and actively contributes to a positive and cohesive team culture. 

• Technology and Data Analysis: Experience using HR and training software (HRIS, ATS, LMS, etc.) including implementation, optimization and ownership. Ability to collect, analyze, and interpret data to identify trends, insights, and opportunities for improvement in learning and development initiatives. Extracts insights from complex datasets and provides actionable recommendations. 

• Problem Solving and Decision Making: Ability to identify root causes of complex problems and develop innovative solutions, balancing technical expertise with strategic thinking. Analyzes situations, gathers relevant information, and makes sound decisions regarding learning and development initiatives. Manages crisis situations effectively, leading the execution of crisis response plans. 

• Initiative, Proactivity, and Adaptability: Adaptable and flexible mindset, with the ability to navigate change, uncertainty, and evolving priorities in a dynamic work environment. Proactively identifies issues and seeks opportunities to drive improvement and add value to the organization.

• Verbal and Written Communication: Ability to communicate clearly and persuasively across verbal and written formats, adapting tone and style to different audiences. Facilitates training sessions and delivers engaging and informative presentations, leveraging multimedia tools and effective communication techniques.

• Organization: Excellent time management and prioritization skills, with a high level of attention to detail and the ability to balance multiple simultaneous tasks and projects. Optimizes internal processes by analyzing workflow efficiency and implementing enhancements. Leads initiatives to streamline systems and address process-related issues.

• Strategic Thinking: Strategic mindset, with the ability to think critically, anticipate future trends, and develop long-term plans and initiatives in line with organizational objectives. Supports the development and implementation of strategies and policies, analyzing relevant data and suggesting improvements to enhance effectiveness. 

• Financial Oversight: Ability to manage project budgets, allocating resources effectively to address organizational priorities and objectives. Develops and monitors budget forecasts, prepares detailed financial reports, and ensures alignment with project goals. 

• Global Perspective: Ability to identify and evaluate the global implications of team tasks and projects. Demonstrated experience designing inclusive training programs for diverse, international audiences and aligning with global stakeholders.

Hiring Timeline Details

Once your application has been reviewed, you will be notified via email with further details on the status of your application. If a candidate is moved forward, the interview process will be as follows:

• Phone Interview
• Work Simulation Exercise (completed remotely)
• Interview (via video call)
• Second Interview (via video call)

For full details of our recruitment process please review this document.

Compensation and Benefits

 The annual compensation range for this role is:

• $80,392 - $98,257 for candidates in based in the United States
• $87,876 - $107,071 for candidates in based in Canada
• €53,459 - €65,339 for candidates in based in Ireland
• £43,754 - £53,477 for candidates in based in the United Kingdom
• €58,380 - €71,352 for candidates in based in Austria
• €27,312 - €33,381 for candidates in based in Portugal
• $30,689 - $37,509 for candidates in based in Ecuador
• S/.90,477 - S/.110,584 for candidates in based in Peru
• $40,958,155 -  $50,059,806 for candidates in based in Argentina
• R$112,860 - R$137,941 for candidates in based in Brazil
• CLP $29,484,671 - CLP $44,227,007 for candidates in based in Chile
• COP $71,504,704 -  COP $107,257,056 for candidates in based in Colombia

At The Humane League, we believe in maintaining a fair and nondiscriminatory work environment. As part of our commitment to transparency, we have implemented a job architecture framework, which levels all of our roles according to size and complexity, as well as a compensation step system, which allows us to determine fair salaries for all. We also look at market data for each country that we operate in, to allow us to create specific salary bands per country. This work is time consuming and involves a cost to THL. Therefore, when expanding into a country for the first time, we only undertake this work towards the end of the recruitment process, when we know where our ideal candidate is based. In addition, we have adopted a no negotiation policy for salaries. To determine a job's level, we carefully consider a variety of factors, including a job's size and complexity, required experience, knowledge, and/or skills, internal comparability, and market data. Candidates whose experience places them at step 5 or above of their job level within our compensation structure will be awarded a “Senior” title designation. These practices are aligned with our organizational values and will help us ensure we maintain clear, consistent, and transparent HR processes.

THL offers a unique and competitive benefits package. Each country will be provided with benefits that are applicable and relative to the location they are in. Therefore, your exact benefits package will be shared with you at the time of offer. However, as an idea, some of the benefits that are currently offered to our global team are:

• Unlimited paid time off
• The last Friday of every month off as a THL ‘Public Holiday’ called ‘Mend Your Heart Friday’
• Enhanced sick pay
• Generous bereavement leave
• Generous personal emergency leave 
• Sabbatical leave
• Enhanced parental leave
• Health insurance
• Life insurance
• Retirement contributions
• Internet allowance

For candidates outside the United States, The Humane League will not be your direct employer. The successful candidate will enter an employment agreement with a local Employer of Record with whom The Humane League partners.

Equal Employment Opportunity

THL is an equal opportunity employer. THL does not discriminate on the basis of any legally protected classifications, including but not limited to race, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, gender, sexual orientation, citizenship status, or any other status or classification protected by applicable federal, state, or local law. THL is committed to the importance of non-discriminatory practices within the nonprofit sector, as well as all workplace environments, and strongly encourages all interested candidates to apply.

Accommodations

The Humane League is committed to fully supporting all qualified individuals. As part of this commitment, THL provides reasonable accommodations for persons with disabilities in accordance with applicable federal, state, and local laws throughout the hiring process and employment if hired. If a reasonable accommodation is needed, please contact the People team at accommodations@thehumaneleague.org to initiate the interactive process. THL complies with the Americans with Disabilities Act, the Pregnant Workers Fairness Act, Title VII of the Civil Rights Act, and all other applicable state and local laws.

Communications From Greenhouse During Hiring Process

We have occasionally had issues with emails from Greenhouse being captured by spam filters and going to the spam folder. Because we utilize Greenhouse for all notifications regarding your application, please double check your spam folder in case important communications have been routed there.