Overview: 

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,250,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position out of our Athens office.

Interview Process:

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen  
• Meet the Guidepoint Teams!
  • Hiring Manager Interview  
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are:

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. 

What You Will Own:

• Operate in a sales role, identifying the best experts to join our network to provide consultation for client projects 
• Work with Project Managers and other team members across London and Dusseldorf to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:

• Bachelor’s degree
• Previous internship/volunteering/extracurriculars

Skills You Will Bring:

• Desire to work in a sales/lead generation role that is KPI and metrics-driven 
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills in English 
• Demonstrated ability to work both individually and as part of an international team

What We Offer:

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-hybrid

#LI-PD1

Overview: 

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint’s success. 

As a Account Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects. 

Interview Process: 

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen
• Meet the Guidepoint Teams!
  • Hiring Manager Interview  
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role 
• Mock Interview
  • Discuss your assessment with the Guidepoint teams 
• Interview Process Outcome 

Who We Are: 

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. 

What You Will Own: 

• Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
• Coordinate and work with a team of Associates to Execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more
• Mentor the Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client’s project
• Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services
• Work with other Project Managers in the team to provide industry guidance for projects
• Each PM contributes to the company goals and has their own target that impacts the team targets 

Experience You Will Bring:  

• Bachelor’s or Master’s degree
• 2 - 4 years of client-facing or account management experience
• Experience working in fast paced environments 

Skills You Will Bring: 

• Outgoing personality with the ability to speak with people at all professional levels
• Excellent priority management and ability to work within tight deadlines
• Excellent written and verbal communication skills
• Effective time management and organizational skills
• Demonstrated ability to work both individually and as part of a team
• Fluency in English is required, and knowledge of additional languages is preferred (French, Spanish, German, etc.)
• Desire to go the ‘’extra mile’’ in terms of client relationship management
• PMP certification is neither required nor desired 

What We Offer: 

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

About Guidepoint:  

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-hybrid

Overview: 

Guidepoint’s Client Growth teams are passionate about maintaining and expanding our reach within our large existing client base. We support all of Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint. 

Play a vital role in Guidepoint’s success.

Guidepoint is seeking a qualified candidate for an Associate, Client Growth role on the Corporate Client Growth team. This person will support senior members of the team as they promote our services to various clients (corporate companies), in order to grow overall usage.

This is a hybrid position out of our Athens office.

Interview process:

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen  
• Meet the Guidepoint Teams!
  • Hiring Manager Interview  
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are: 

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. 

What You Will Own:

• Partner with the Growth team to increase user base at client firms by employing a thoughtful and strategic outreach approach
• Conduct cold calls, emails and other lead generation efforts to meet designated project, new client activation, and meeting targets
• Monitor client usage trends and identify inflection points in their usage data to proactively reach out and identify any potential pain points
• Onboard new client prospects and educate them on the different services Guidepoint has to offer either under an existing subscription, or opening new business/contracts
• Develop a working knowledge of corporate industries and help communicate Guidepoint’s value add to clients in these sectors
• Work closely with the Client Service team to collect feedback on open client projects as well as advisors we have sent clients for review

Experience You Will Bring:

• 1-3 year of sales, business development, business consulting and/or account management experience preferable
• Bachelor’s degree from a recognized institution

Skills You Will Bring:

• Broad base knowledge of the sales process from lead generation to relationship management
• Excellent networking skills enabling reach out to prospective clients
• Excellent communicator capable of handling high-profile clients
• Demonstrated ability to work in a team atmosphere
• A desire to work in a fast-paced entrepreneurial environment
• Initiative and ability to handle increasing responsibility over time
• Excellent relationship management skills with stakeholders of varying seniority levels
• Proficiency in spoken and written English

What We Offer:

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-PD1

#LI-hybrid

Overview: 

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,250,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position out of our Athens office.

Interview Process:

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen  
• Meet the Guidepoint Teams!
  • Hiring Manager Interview  
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are: 

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.  

What You Will Own:

• Operate in a sales role, identifying the best experts to join our network to provide consultation for client projects 
• Work with Project Managers and other team members across London and Dusseldorf to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:

• Bachelor’s degree
• Previous internship/volunteering/extracurriculars

Skills You Will Bring:

• Desire to work in a sales/lead generation role that is KPI and metrics-driven 
• Fluency in English and French
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of an international team

What We Offer:

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-hybrid

#LI-MC1

Overview: 

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,250,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position out of our Athens office.

Interview Process:

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen  
• Meet the Guidepoint Teams!
  • Hiring Manager Interview  
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are: 

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.  

What You Will Own:

• Operate in a sales role, identifying the best experts to join our network to provide consultation for client projects 
• Work with Project Managers and other team members across London and Dusseldorf to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:

• Bachelor’s degree
• Previous internship/volunteering/extracurriculars

Skills You Will Bring:

• Desire to work in a sales/lead generation role that is KPI and metrics-driven 
• Fluency in English and German
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of an international team

What We Offer:

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-hybrid

#LI-SA1

Overview: 

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,250,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position out of our Athens office.

Interview Process:

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen  
• Meet the Guidepoint Teams!
  • Hiring Manager Interview  
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are:

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. 

What You Will Own:

• Operate in a sales role, identifying the best experts to join our network to provide consultation for client projects 
• Work with Project Managers and other team members across London and Dusseldorf to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:

• Bachelor’s degree
• Previous internship/volunteering/extracurriculars

Skills You Will Bring:

• Desire to work in a sales/lead generation role that is KPI and metrics-driven 
• Fluency in English and Italian
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of an international team

What We Offer:

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-hybrid

Overview: 

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,250,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position out of our Athens office.

Interview Process:

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen  
• Meet the Guidepoint Teams!
  • Hiring Manager Interview  
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are:

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. 

What You Will Own:

• Operate in a sales role, identifying the best experts to join our network to provide consultation for client projects 
• Work with Project Managers and other team members across London and Dusseldorf to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:

• Bachelor’s degree
• Previous internship/volunteering/extracurriculars

Skills You Will Bring:

• Desire to work in a sales/lead generation role that is KPI and metrics-driven 
• Fluency in English and Spanish or French or German
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of an international team

What We Offer:

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-hybrid

Overview: 

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,250,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position out of our Athens office.

Interview Process:

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen  
• Meet the Guidepoint Teams!
  • Hiring Manager Interview  
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are: 

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.  

What You Will Own:

• Operate in a sales role, identifying the best experts to join our network to provide consultation for client projects 
• Work with Project Managers and other team members across London and Dusseldorf to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:

• Bachelor's degree
• Previous internship/volunteering/extracurriculars/research experience

Skills You Will Bring:

• Desire to work in a sales/lead generation role that is KPI and metrics-driven 
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Fluency in English
• Demonstrated ability to work both individually and as part of an international team

What We Offer:

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-PD1

#LI-hybrid

Overview: 

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,250,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position out of our Athens office.

Interview Process:

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen  
• Meet the Guidepoint Teams!
  • Hiring Manager Interview  
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are: 

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.  

What You Will Own:

• Operate in a sales role, identifying the best experts to join our network to provide consultation for client projects 
• Work with Project Managers and other team members across London and Dusseldorf to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:

• Bachelor of Science degree (ex. Public Health, Biology, Neuroscience, Chemistry)
• Previous internship/volunteering/extracurriculars/research lab experience

Skills You Will Bring:

• Desire to work in a sales/lead generation role that is KPI and metrics-driven 
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Fluency in English and knowledge of additional languages (French, Spanish, German, etc.) is preferred
• Demonstrated ability to work both individually and as part of an international team

What We Offer:

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-PD1

#LI-hybrid

Overview:  
Guidepoint is passionate about expanding our reach with both new and existing clients. We support all Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint.

Guidepoint is seeking a qualified candidate for an Associate, Client Success role on the Institutional Client Success team. This person will support senior members of the team as they promote our services to various clients (Institutional companies), in order to grow overall usage.

This is a hybrid position out of our Athens office.

What You’ll Do:  

• Work within the Client Success team to increase user base at client firms by employing a thoughtful and strategic outreach approach
• Conduct cold calls, emails and other lead generation efforts to meet designated project, new client activation, and meeting targets
• Monitor client usage trends and identify inflection points in their usage data to proactively reach out and identify any potential pain points
• Onboard new client prospects and educate them on the different services Guidepoint has to offer either under an existing subscription, or opening new business/contracts
• Develop a working knowledge of corporate industries and help communicate Guidepoint’s value add to clients in these sectors
• Work closely with the Client Service team to collect feedback on open client projects as well as advisors we have sent clients for review

What You Have:  

• 1-2 year of sales, business development, and/or account management experience (desirable)
• Bachelor’s degree from a recognized institution
• Broad base knowledge of the sales process from lead generation to relationship management
• Excellent networking skills enabling reach out to prospective clients
• Excellent communicator capable of handling high-profile clients
• Demonstrated ability to work in a team atmosphere
• A desire to work in a fast-paced entrepreneurial environment
• Initiative and ability to handle increasing responsibility over time
• Excellent relationship management skills with stakeholders of varying seniority levels
• Proficiency in spoken and written English  

What We Offer:

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-HYBRID

#LI-PD1

Overview:  

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint’s success. 

Our Internship Program is intellectually stimulating, challenging, and rewarding. Working alongside Associates and Project Managers, you will help our clients to collect critical insights and make effective investments and business decisions. The Associate Internship Program is a six-month program that provides formal training, mentorship opportunities, and social networking outings. 

Who We Are:

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory  

What You Will Own:

• Assist in recruiting top industry experts to join the Guidepoint Network
• Identify research trends in the Healthcare, Energy/Industrials, Consumer Goods, Financial Services, Technology, Media and Telecom industries for top-tier Client Service
• Utilize phone, e-mail, and other outreach methods to recruit existing Guidepoint Advisors, to participate in projects with our clients
• Assess client research needs and develop strategies to approach relevant experts
• Screen experts for their suitability and create professional profiles for client consideration
• Schedule consultation calls between experts and our clients

Experience You Will Bring:

• Pursuing a Bachelor’s degree, with plans to graduate within a semester; recent graduates and master students are also eligible
• Fluency in English is essential
• Very good knowledge of additional languages (French, Spanish, German, Italian etc.) is a plus 

Skills You Will Bring:

• Intellectual curiosity and desire to learn
• Strong written and verbal communication skills
• Ability to work in a fast-paced entrepreneurial environment
• Effective time management skills 

What We Offer:

• Competitive compensation
• ‍Built-in mentorship to help you drive and improve your skills
• Opportunities to grow and build a long-term collaboration with Guidepoint, after the end of your internship
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events 

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-hybrid

Overview:

Guidepoint Athens is seeking a seasoned Compliance Officer to join its global Compliance Department. This skilled professional will assist in all aspects of Guidepoint’s compliance program which includes providing guidance to our business colleagues when dealing with complex compliance issues. This role reports to the EMEA Regional Compliance Officer in our London office.

What You’ll Do:

• Deliver initial and ongoing training for client interfacing employees
• Provide timely and practical advice to sales and service teams on day-to-day compliance matters  
• Manage verbal and written communications with prospective and existing clients
• Implement client-specific compliance protocols into our proprietary system
• Conduct compliance portal overviews to prospective and existing clients
• Collaborate with Technology teams to design and implement compliance-related controls and enhancements

What You Have:

• Bachelor’s Degree required demonstrating a strong level of achievement
• Minimum of  5 years of compliance-related experience in financial services (not KYC/AML)
• Proactive,  self-motivated, comfortable operating in a fast-paced environment and with autonomy when required
• Experience using compliance search tools
• Excellent verbal and written communication skills in English
• Familiarity communicating  with prospective and existing clients
• Exceptional analytical skills with attention to detail
• Knowledge of financial industry regulations and due diligence preferred

What We Offer:

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and efficient decision-making
• International exposure through collaboration with global Guidepoint teams
• Casual work environment and compelling people
• Seasonal team events and engagement activities

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-PD1 
#LI-Hybrid

Overview: 

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint’s success. 

As a Project Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects. 

Interview Process: 

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen
• Meet the Guidepoint Teams!
  • Hiring Manager Interview  
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role 
• Mock Interview
  • Discuss your assessment with the Guidepoint teams 
• Interview Process Outcome 

Who We Are: 

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. 

What You Will Own: 

• Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
• Coordinate and work with a team of Associates to Execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more
• Mentor the Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client’s project
• Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services
• Work with other Project Managers in the team to provide industry guidance for projects
• Each PM contributes to the company goals and has their own target that impacts the team targets 

Experience You Will Bring:  

• Bachelor’s or Master’s degree
• 2 - 4 years of client-facing or account management experience
• Experience working in fast paced environments 

Skills You Will Bring: 

• Outgoing personality with the ability to speak with people at all professional levels
• Excellent priority management and ability to work within tight deadlines
• Excellent written and verbal communication skills
• Effective time management and organizational skills
• Demonstrated ability to work both individually and as part of a team
• Fluency in English is required, and knowledge of additional languages is preferred (French, Spanish, German, etc.)
• Desire to go the ‘’extra mile’’ in terms of client relationship management
• PMP certification is neither required nor desired 

What We Offer: 

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

About Guidepoint:  

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-hybrid

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The Senior Community Manager oversees, plans, and manages the day-to-day operations of properties in their portfolio. They are responsible for managing all on-site compliance activities and for the overall performance of the portfolio, which includes direct oversight of the marketing program and financial performance.

RESPONSIBILITIES:

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA) and Fair Credit Reporting Act.
• Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook.
• Develops responses to regulatory agencies in coordination with the Compliance Department.
• Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements.
• Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
• Assisting tenants with requests, questions, problems, and complaints.
• Monitors tenant and complex wide arrears and litigation cases.
• Attend monthly arrears meeting.
• Documents lease violations and coordinate evictions.
• Direct collection of monthly rents and late fees, process applications and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs. Alerting staff of move ins, move outs, any emergencies.
• Supervises, directs, and monitors the preventive, routine and emergency maintenance/repairs and is compliant with all regulations.
• Consistently works to clear HPD (Housing Preservation and Development), ECB, DOB violations.
• Coordinates vendor bids and contractor quotes.
• Conducts and documents unit inspections.
• Conduct bi-annual walk throughs with Building Superintendent.
• Create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed.
• Attend weekly construction meeting.
• Provide and obtain updates on various ongoing construction projects/unit renovations.
• Work with construction team on avoiding violations, inspections, necessary access.
• Prepare monthly financial cover sheet.
• Attending monthly financial catch-up meeting and monitoring budgets.
• Performs other related duties as required.

BENEFITS:

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12+ paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

QUALIFICATIONS: 

• 4 to 6 years of progressive management experience, including overseeing on‑site teams across multiple properties within property management, senior housing, hospitality, retail, or related service‑focused industries.
• Strong expertise in affordable housing compliance, holding a COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification.
• Bachelor’s degree preferred, or equivalent combination of extensive industry experience and professional certifications.
• A flexible, outgoing, authentic, and confident leadership style, well‑suited for guiding diverse teams across multiple senior communities.
• Ability to thrive in an informal, collaborative, yet fast‑paced environment, adapting quickly to shifting priorities and regulatory demands.
• Demonstrates an entrepreneurial mindset, continuously seeking new opportunities to improve operations, elevate resident satisfaction, and drive performance across multiple sites.
• Skilled at promoting internal growth, identifying talent, and helping build and strengthen community management teams.
• EIV (Enterprise Income Verification) proficiency, ensuring all HUD and LIHTC files across senior communities remain audit‑ready.
• Experience with Yardi and RealPage, with the ability to support, train, and troubleshoot for site teams.
• TCS (Tax Credit Specialist) certification for management of LIHTC properties or ability to obtain.
• Excellent interpersonal skills with the ability to effectively communicate with a wide range of residents, staff, vendors, and stakeholders.
• Proficient in Microsoft Office Suite, with strong administrative and reporting capabilities.
• Proven ability to build strong relationships with team members, residents, service providers, and community partners—especially within senior populations.
• Demonstrated success in multi‑tasking, prioritizing, and meeting tight deadlines in a multi‑property environment.
• Proactive problem solver with the ability to identify issues in advance, investigate root causes, evaluate options, and drive team‑aligned solutions.
• Strong time‑management and prioritization skills; consistently meets deadlines and leverages opportunities to enhance operational performance.
• Continuously seeks new, productive, and innovative ways to make a positive impact across all assigned senior communities.

#Indeed

Let's start with the role

As our Affiliate Team Manager for LATAM, you will own the strategic direction and commercial performance of Betano's affiliate ecosystem across the region, with direct responsibility for Spanish-speaking LATAM markets and a dotted-line remit over Brazil.  Leading a team of Affiliate Managers, you will set the regional agenda, design the commercial framework, and drive scalable, compliant, ROI-positive growth across one of Kaizen Gaming's most strategic geographies. 

• Own the LATAM affiliate strategy end-to-end, setting regional priorities, commercial models, and growth targets aligned with Kaizen Gaming's broader market ambitions.
• Lead, coach, and develop a team of Affiliate Managers across LATAM, establishing clear performance standards and operating cadence.
• Provide dotted-line support over the Brazilian affiliate operation, ensuring alignment on strategy, commercial frameworks, governance, and performance benchmarks.
• Design and negotiate complex commercial agreements.
• Drive performance optimization across the regional portfolio, holding accountability for main KPIs at country and portfolio level.
• Partner with Country Managers to translate market-level strategy into affiliate execution, and act as the regional commercial authority on affiliate matters.
• Build and govern the regional tooling and process stack: affiliate platforms, attribution and tracking, BI and reporting, fraud prevention, and compliance tooling.
• Own affiliate compliance and risk management across LATAM, working with Legal and Compliance to ensure adherence to local regulatory frameworks and embedding safeguards against reputational, regulatory, and financial exposure.
• Establish regional governance: contract standards, approval thresholds, payment controls, audit trails, and onboarding protocols.
• Lead senior partner relationships, top-tier affiliates, content partners, strategic networks and creators.
• Integrate affiliates department with the wider digital marketing ecosystem to identify cross-channel leverage and avoid cannibalisation.
• Deliver regional performance reporting and insights to executive stakeholders, translating data into clear commercial decisions and forward-looking plans.
• Monitor the competitive landscape, regulatory shifts, and market-specific dynamics across LATAM, and translate signals into strategic moves.

What you’ll bring

• A degree in Marketing, Business Administration, Management, Economics, or a related field (Master's degree a plus).
• 6+ years in Affiliate and/or  Performance Marketing, with at least 2 years in a leadership or senior individual-contributor capacity owning regional or multi-market scope. iGaming experience is strongly preferred.
• Proven track record of managing and developing teams of affiliate or performance marketing professionals.
• Deep expertise in affiliate commercial models and the ability to design, negotiate, and defend complex deal structures.
• Strong digital marketing breadth,  fluency across SEO, paid media, influencer, content partnerships, CRM, and attribution, with the ability to position affiliates within the wider acquisition mix.
• Technical command of the affiliate tooling stack: affiliate platforms, tracking and attribution, MMP integrations, BI/reporting, fraud prevention, and compliance tools.
• Demonstrated experience embedding fraud prevention and compliance controls into an affiliate operation at scale.
• Commercial maturity and legal sensitivity in contract negotiation, with a habit of formalising agreements in writing and managing financial and regulatory exposure proactively.
• Strong analytical foundation, advanced Excel/Sheets, comfort BI tools (Looker, Power BI) and the ability to drive decisions from data.
• Native-level English proficiency; Spanish and/or Portuguese a significant advantage.
• Experience operating across LATAM markets; working knowledge of the Brazilian market is a strong plus.
• Executive presence, strong stakeholder management, and the ability to operate credibly with Commercial, Country Managers, Legal, Compliance, Finance, and senior Marketing leadership.

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-NG1

Let’s talk about the role

As the Finance Systems Lead, you will be the guardian of our financial data integrity and system stability. Beyond technical expertise, you will serve as a strategic bridge between Finance, IT, and Global Operations. You will lead the maintenance, compliance, and master data management (MDM) of our Enterprise Resource Planning (ERP) and Enterprise Performance Management (EPM) landscapes.

Your mission is to ensure that, as we scale globally, our systems remain "clean," our data remains "golden" and our financial processes are governed by ironclad standards.

As a Finance Systems Lead you will:

• Define and enforce the global governance framework for ERP and EPM platforms.
• Manage the Change Control Board (CCB) for finance-related system enhancements, ensuring every change is documented, tested, and compliant.
• Lead the ERP localization process for new markets.
• Drive process automation initiatives to streamline manual finance tasks.
• Master Data Management (MDM)
• Own the global Chart of Accounts (CoA), cost centers, vendor codes, and legal entity structures.
• Establish "Golden Record" standards to ensure data consistency between the ERP (transactional) and EPM (reporting) layers.
• Implement automated workflows for data creation and maintenance to eliminate manual errors.

• Act as the primary point of contact for internal stakeholders regarding system pain points and data requirements.
• Drive training programs to improve "system literacy" across the global finance organization.

• Lead the "Continuous Improvement" roadmap by identifying manual, repetitive finance tasks suitable for Robotic Process Automation (RPA) or AI-driven workflows.
• Design and implement automated approval workflows for Master Data requests to replace email-based or manual paper trails.

• Ensure all system processes comply with internal control frameworks.
• Manage user access reviews (Segregation of Duties) and coordinate with internal/external auditors during year-end reviews.

What you will bring

• Bachelor’s degree in Finance, Accounting, or Information Systems. MBA or ACA/ACCA is a plus.
• Minimum 5 years of relevant experience.
• Advanced proficiency in a major ERP and EPM suite.
• Familiarity with automation tools (e.g. Alteryx) or BI platforms (e.g., Power BI) will be considered a strong advantage.
• Ability to translate "Tech-speak" into "Finance-speak.".
• Strong communication and stakeholder management skills. 
• Fluency in English, both written and spoken.
• Exceptional project management skills. 

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support 
• #LI-DT1

Let's start with the role

As a Product Analyst on the Sportsbook Product team, you will help shape how product performance is measured by defining the right questions to ask, and scaling analytics methods and tools to support our growing business. You will drive high-quality, high-velocity decisions for Sportsbook’s diverse product teams while directly reporting to our Head of Sportsbook Product.

We’re looking for an experienced product analyst to be responsible for defining and tracking KPIs, supporting strategic initiatives, evaluating A/B tests through 3rd-party experimentation platforms, and aggregating data from multiple sources—from GA4 to our big data lake of transactional data—to help the team achieve a 360° view of our customers.

Our ideal candidate is a great storyteller, using data to support product roadmaps and ensure that any new feature launched is continually improved through data insights and impactful narratives. Your input will be crucial in decision-making across all major product strategies and initiatives for new feature development and ongoing product improvements. 

• Work alongside the Sportsbook Product Team to support our dynamic and fast-paced Product roadmap, providing insights to help achieve our Product vision by defining, monitoring and reporting on KPIs and product metrics.
• Leverage the transactional data lake to connect customer journeys with business outcomes.
• Support our experimentation process by analyzing A/B test results and helping expand our internal experimentation framework.
• Implement GA4 tagging to map all user journeys, identify and highlight customer pain points across products, and work closely with the Sportsbook product management team to prioritize these in the roadmap.
• Synthesize data from a variety of sources, in close collaboration with BI and other stakeholders, to develop dashboards, reports, and visualizations (e.g., funnels in Looker Studio or other internal tools) that drive understanding and inform action across the Sportsbook vertical.
• Ensure data quality, consistency, and governance across all analytics initiatives to maintain trust and reliability in insights.
• Use data analytics, data visualization, and data modeling techniques to extract actionable insights that will facilitate prioritization and product strategy formulation.
• Advise and inform the Sportsbook team at each stage of the product lifecycle—from supporting product and design teams during discovery to measuring the impact of features post-launch—while collaborating closely with Product Managers, Engineers, Designers, BI Analysts, and Product Analysts from other divisions.

What  you’ll bring:

A great candidate for this role is passionate about working in a fast-paced product environment and is eager to enhance our product offering while creating an exceptional betting experience. 

• 2+ years of product analytics experience in a consumer internet business, or within a high-velocity, high-growth product or business unit.
• Experience assessing the impact of A/B experiments in a fast-paced product development cycle, ideally using platforms such as Kameleoon or Optimizely.
• Proficiency in SQL for data manipulation.
• Ability to independently determine and establish data analysis priorities, balancing ongoing projects with requests from various stakeholders.
• Experience with GA4 and other product or experience analytics platforms, with strong skills in creating dashboards in Looker Studio or similar visualization tools.
• Strong written communication skills to share insights and influence stakeholders.
• Detail-oriented, impact-driven, customer-centric approach to data analysis.

Nice to have:

• Previous experience in the sports betting industry.
• Experience with BI/visualization tools such as PowerBI.
• Familiarity with Databricks or similar big data platforms.

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-GP2

Let's start with the role

As a Product Analyst on the Sportsbook Product team, you will help shape how product performance is measured by defining the right questions to ask, and scaling analytics methods and tools to support our growing business. You will drive high-quality, high-velocity decisions for Sportsbook’s diverse product teams while directly reporting to our Head of Sportsbook Product.

We’re looking for an experienced product analyst to be responsible for defining and tracking KPIs, supporting strategic initiatives, evaluating A/B tests through 3rd-party experimentation platforms, and aggregating data from multiple sources—from GA4 to our big data lake of transactional data—to help the team achieve a 360° view of our customers.

Our ideal candidate is a great storyteller, using data to support product roadmaps and ensure that any new feature launched is continually improved through data insights and impactful narratives. Your input will be crucial in decision-making across all major product strategies and initiatives for new feature development and ongoing product improvements. 

• Work alongside the Sportsbook Product Team to support our dynamic and fast-paced Product roadmap, providing insights to help achieve our Product vision by defining, monitoring and reporting on KPIs and product metrics.
• Leverage the transactional data lake to connect customer journeys with business outcomes.
• Support our experimentation process by analyzing A/B test results and helping expand our internal experimentation framework.
• Implement GA4 tagging to map all user journeys, identify and highlight customer pain points across products, and work closely with the Sportsbook product management team to prioritize these in the roadmap.
• Synthesize data from a variety of sources, in close collaboration with BI and other stakeholders, to develop dashboards, reports, and visualizations (e.g., funnels in Looker Studio or other internal tools) that drive understanding and inform action across the Sportsbook vertical.
• Ensure data quality, consistency, and governance across all analytics initiatives to maintain trust and reliability in insights.
• Use data analytics, data visualization, and data modeling techniques to extract actionable insights that will facilitate prioritization and product strategy formulation.
• Advise and inform the Sportsbook team at each stage of the product lifecycle—from supporting product and design teams during discovery to measuring the impact of features post-launch—while collaborating closely with Product Managers, Engineers, Designers, BI Analysts, and Product Analysts from other divisions.

What  you’ll bring:

A great candidate for this role is passionate about working in a fast-paced product environment and is eager to enhance our product offering while creating an exceptional betting experience. 

• 2+ years of product analytics experience in a consumer internet business, or within a high-velocity, high-growth product or business unit.
• Experience assessing the impact of A/B experiments in a fast-paced product development cycle, ideally using platforms such as Kameleoon or Optimizely.
• Proficiency in SQL for data manipulation.
• Ability to independently determine and establish data analysis priorities, balancing ongoing projects with requests from various stakeholders.
• Experience with GA4 and other product or experience analytics platforms, with strong skills in creating dashboards in Looker Studio or similar visualization tools.
• Strong written communication skills to share insights and influence stakeholders.
• Detail-oriented, impact-driven, customer-centric approach to data analysis.

Nice to have:

• Previous experience in the sports betting industry.
• Experience with BI/visualization tools such as PowerBI.
• Familiarity with Databricks or similar big data platforms.

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-GP2

Let's start with the role

As a Product Analyst on the Sportsbook Product team, you will help shape how product performance is measured by defining the right questions to ask, and scaling analytics methods and tools to support our growing business. You will drive high-quality, high-velocity decisions for Sportsbook’s diverse product teams while directly reporting to our Head of Sportsbook Product.

We’re looking for an experienced product analyst to be responsible for defining and tracking KPIs, supporting strategic initiatives, evaluating A/B tests through 3rd-party experimentation platforms, and aggregating data from multiple sources—from GA4 to our big data lake of transactional data—to help the team achieve a 360° view of our customers.

Our ideal candidate is a great storyteller, using data to support product roadmaps and ensure that any new feature launched is continually improved through data insights and impactful narratives. Your input will be crucial in decision-making across all major product strategies and initiatives for new feature development and ongoing product improvements. 

• Work alongside the Sportsbook Product Team to support our dynamic and fast-paced Product roadmap, providing insights to help achieve our Product vision by defining, monitoring and reporting on KPIs and product metrics.
• Leverage the transactional data lake to connect customer journeys with business outcomes.
• Support our experimentation process by analyzing A/B test results and helping expand our internal experimentation framework.
• Implement GA4 tagging to map all user journeys, identify and highlight customer pain points across products, and work closely with the Sportsbook product management team to prioritize these in the roadmap.
• Synthesize data from a variety of sources, in close collaboration with BI and other stakeholders, to develop dashboards, reports, and visualizations (e.g., funnels in Looker Studio or other internal tools) that drive understanding and inform action across the Sportsbook vertical.
• Ensure data quality, consistency, and governance across all analytics initiatives to maintain trust and reliability in insights.
• Use data analytics, data visualization, and data modeling techniques to extract actionable insights that will facilitate prioritization and product strategy formulation.
• Advise and inform the Sportsbook team at each stage of the product lifecycle—from supporting product and design teams during discovery to measuring the impact of features post-launch—while collaborating closely with Product Managers, Engineers, Designers, BI Analysts, and Product Analysts from other divisions.

What  you’ll bring:

A great candidate for this role is passionate about working in a fast-paced product environment and is eager to enhance our product offering while creating an exceptional betting experience. 

• 2+ years of product analytics experience in a consumer internet business, or within a high-velocity, high-growth product or business unit.
• Experience assessing the impact of A/B experiments in a fast-paced product development cycle, ideally using platforms such as Kameleoon or Optimizely.
• Proficiency in SQL for data manipulation.
• Ability to independently determine and establish data analysis priorities, balancing ongoing projects with requests from various stakeholders.
• Experience with GA4 and other product or experience analytics platforms, with strong skills in creating dashboards in Looker Studio or similar visualization tools.
• Strong written communication skills to share insights and influence stakeholders.
• Detail-oriented, impact-driven, customer-centric approach to data analysis.

Nice to have:

• Previous experience in the sports betting industry.
• Experience with BI/visualization tools such as PowerBI.
• Familiarity with Databricks or similar big data platforms.

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-GP2

Let's start with the role

As a Senior AI Data Governance Analyst, you will be a key member of the Data/AI Governance team, supporting the design and implementation of a robust AI governance framework across the organization. You will work closely with both business and technical stakeholders to ensure the quality, consistency, availability, and compliance of AI models/apps, critical in the highly regulated betting and gaming industry.

• Contribute to the development and enforcement of AI governance policies, standards, and procedures;
• Support the implementation of AI metadata management, data lineage, and AI/Data quality frameworks;
• Profile datasets to assess its accuracy, completeness, consistency, integrity, etc in order to be usable for AI implementations;
• Identify and document AI quality issues and propose corrective actions;
• Monitor and analyze AI quality KPIs and support AI remediation initiatives;
• Update and maintain AI quality dashboards or reports to monitor KPIs and communicate trends to stakeholders;
• Participate in cross-functional meetings to align on AI governance priorities;
• Maintain and enhance AI business glossaries, AI data dictionaries, and AI  catalogs;
• Collaborate with AI/Data owners, AI/Data stewards, and AI custodians to promote AI governance best practices;
• Assist with compliance-related AI & Data initiatives (e.g., EU AI Act, GDPR, AML, Responsible Gaming reporting);
• Evaluate and support AI/Data governance tools (e.g., Atlan, Collibra, Informatica, Microsoft Purview);
• Contribute to the evolution of the AI Governance framework and best practices.

What you’ll bring:

• Bachelor’s or Master’s degree in a quantitative field such as Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, or Operations Research. Specialization or demonstrated experience in Artificial Intelligence will be considered a strong plus;
• 4+ years of experience in a data quality, data management, reporting, statistical or quantitative role. Experience in data governance roles will be considered a plus;
• Strong working knowledge of AI frameworks and dimensions;
• Understanding of core AI & Data governance concepts and regulatory requirements;
• Ability to clearly document technical and business concepts;
• Relevant experience with BI/analytics tools (e.g., Power BI, Tableau) and AI/Data Governance or quality tools (e.g. Atlan, Informatica, etc) will be considered a plus;
• Strong SQL skills, highly advanced with MS-Excel (pivot tables, v-lookups) and G Suite experience;
• Strong understanding of AI models/apps, data architecture, especially within cloud data platforms;
• Strong communication skills and the ability to work with cross-functional teams. Experience managing stakeholders at various levels;
• Strong analytical mindset, with attention to detail and a commitment to AI & Data quality;
•  Ability to prioritize tasks effectively, meet deadlines and identify opportunities with limited oversight, while aligning with business goal;
• Experience in a regulated industry (e.g. betting, fintech, healthcare, telco) is a strong plus;
• High drive, a can-do attitude, proactiveness and adaptability to changing business demands.

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-GP2

Let's start with the role

As a Senior Product Manager in the AI department, you will define and drive the vision and long-term strategy for Artificial Intelligence at Kaizen. You will lead a team of diverse AI product professionals to support development of AI-empowered products by using product and agile best practices in order to maximize the business value of the team's deliverables. This is a unique role that combines product leadership skills and knowledge of the machine learning / AI product lifecycle.

As a Senior AI Product Manager you will

• Define the AI product vision and strategy in alignment with Kaizen’s vision and strategy;
• Define success metrics (KPIs) and track the performance of AI products;
• Collaborate with stakeholders to obtain domain expertise, gathering business and customer requirements;
• Maintain or oversee the ΑΙ roadmap, ensuring impact-driven prioritization, data driven decision making, problem validation and alignment with internal stakeholders;
• Contribute or lead discovery process;
• Provide input towards measures of success for initiatives in conjunction with product owner & analyst;
• Work closely with the AI engineering management team in order to execute the strategy and deliver high-quality AI products and solutions;
• Conduct market research and competitive analysis to identify trends and opportunities across products and the wider Gaming industry;
• Communicate product updates to stakeholders at all levels of the organization;
• Mentor a team of product owners and analysts to support their growth. Manage them effectively to ensure successful completion of their goals;

• Ideate net new ideas for value across Kaizen products; 
• Support the team and organization by using both product and agile best practices;
• Assist with go to market strategy, design thinking workshops and other product practices, as and when required. 

What you’ll bring

Must have:

• 5+ years of experience in a product management role, ideally in a B2C online business.
• Proven track record of successfully launching and managing digital products from concept to launch. 
• Strong people management skills with experience leading cross-functional teams of product owners, product managers and product analysts.
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making. 
• Excellent communication and presentation skills, with the ability to communicate the AI product vision and strategy clearly and effectively to a broad audience of internal and external stakeholders.
• Experience working in a dynamic, fast-paced environment and the ability to adapt quickly to changing priorities.

Nice to have:

• A deep understanding of traditional AI and genAI technologies.
• Experience in building data-intensive and AI-empowered digital products.
• Experience with A/B testing methodologies and experimental design.
• Knowledge of regulatory requirements and compliance standards related to AI and data (e.g. AI Act, GDPR).

We're looking for someone who is passionate about AI and wants to be at the forefront of innovation in the igaming industry. Join us in shaping the future of gaming with “wow” experiences that thrill and delight players around the world. 

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support
• #LI-Hybrid
• #LI-ap1

Let’s start with the role

The Senior Financial Controls Analyst is a key driver in maintaining the integrity and effectiveness of Kaizen Gaming's internal control environment. In this senior-level capacity, you will take a lead role in the design, implementation, and ongoing monitoring of financial controls and governance policies. This role requires a sophisticated understanding of risk mitigation and the ability to operate independently within a stand-alone governance function. You will serve as a technical anchor for the Financial Controls team, ensuring that our processes remain robust and scalable as the company expands into new international markets and business verticals.

• Drive Policy Evolution: Lead the drafting, updating, and communication of financial governance policies across all finance divisions, ensuring they meet both corporate standards and localized regulatory needs;
• Orchestrate the Finance Division Playbook: Orchestrate the periodic mapping and review of the Finance Playbook, ensuring it remains the accurate "single source of truth" for all financial operations and global processes;
• Roadmap Integration: Align the schedule of process reviews and control updates with broader team objectives and KPIs, ensuring high-risk areas are prioritized effectively;
• Process Design: Develop and maintain advanced process narratives, flowcharts, and control matrices for complex financial cycles (e.g., Revenue, Payments, Treasury);

• Execution & Quality Assurance: Lead the testing of key financial controls (design and operational effectiveness) while providing guidance and quality reviews for work performed by other team members;
• Technical Mentorship: Serve as a point of escalation and a mentor for Financial Controls team members, sharing expertise in risk identification and control documentation to elevate team performance;
• Remediation Leadership: Collaborate with process owners to develop remediation plans for control deficiencies, monitoring their timely completion and performing rigorous re-testing;

• Strategic Liaison: Act as the primary contact for internal and external auditors, providing high-level explanations of financial controls and managing the evidence-gathering process;
• Performance Reporting: Prepare reports on the status of the control environment and progress against remediation KPIs for the Financial Controls Manager and Finance Management Team;
• Advisory & Expansion: Provide expert guidance to other departments on internal control best practices and lead the integration of financial controls for new international entities.

What you’ll bring:

We are seeking a proactive leader who balances technical precision with high-level emotional intelligence. You should be a "guardian" who doesn't just flag problems but architect solutions. Your ability to influence stakeholders and simplify complex governance concepts is key to success in this role.

• Bachelor's or Master’s degree in Accounting, Finance, Business Administration, or a related field;
• 5-6+ years of progressive experience in internal controls, audit (Big 4 experience is highly valued), or a dedicated Governance role;
• Strong practical application of internal control frameworks (e.g., COSO);
• Proven ability to manage complex projects and deadlines while simultaneously supporting the development of less experienced colleagues;
• Expert-level skills in creating process maps, flowcharts, and control matrices; experience with ERP systems (e.g., SAP, Microsoft Business Central) is required;
• High attention to detail with the ability to translate data into actionable insights that meet team KPIs;
• A professional certification is strongly preferred (e.g. CIA – Certified Internal Auditor) and deep familiarity with IFRS and complex financial cycles (Revenue, Treasury, Payroll) would be nice to have;
• Exceptional English communication skills, with the ability to present to senior management and influence organizational change.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance
• 👨‍👩‍👧‍👦 Family Support 
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• #LI-Hybrid
• #LI-DG1

Let’s start with the role

We are seeking a highly motivated and experienced Technical Project & Partner Manager to join our dynamic team. This role is ideal for a professional who excels at managing relationships with external development vendors and has a deep understanding of the technical project lifecycle within the iGaming industry. 

You will be the primary point of contact for our key partners, overseeing technology projects from initiation to completion and ensuring they are delivered on time, within budget, and according to specifications. In addition, you will manage relationships with external vendors, ensuring the delivery of high-quality services and products, optimizing vendor performance, and mitigating associated risks. The ideal candidate is a strategic thinker with excellent communication skills, a proven track record in project and vendor management, and a passion for the online gaming world.

As a Technical Project Manager, you will:

Vendor Management:

• Identify, evaluate, and select suitable vendors for IT projects and services.
• Negotiate contracts, service level agreements (SLAs), and pricing with vendors.
• Manage vendor relationships by ensuring clear communication, collaboration, and alignment with project goals.
• Monitor vendor performance against contractual obligations and SLAs.
• Evaluate vendor performance, identify areas for improvement, and address any performance issues.
• Manage vendor contracts, ensuring compliance with terms and conditions.
• Mitigate risks associated with vendor relationships.
• Ensure the delivery of required services or products within budget and timelines.
• Assess and onboard specialized AI technology partners, evaluating their agentic AI capabilities, integration readiness, and compliance with strict industry regulations.

Project Management:

• Define project scope, objectives, and deliverables in collaboration with internal and external stakeholders.
• Develop and manage detailed project plans, including timelines, budgets, and resource allocation.
• Lead and manage project teams, ensuring effective communication, collaboration, and performance.
• Monitor project progress, identify and resolve issues, perform escalations when necessary and track key performance indicators (KPIs).
• Ensure projects adhere to project management methodologies and best practices.
• Evaluate new technologies and make recommendations for their use in projects.
• Oversee the end-to-end lifecycle of AI projects—from proof-of-concept (PoC) to deployment—ensuring safety, data privacy, and alignment with organizational goals.
• Champion the adoption of AI-driven tools and agentic AI architectures (e.g., LLM-based autonomous agents) to automate repetitive workflows, optimize internal processes, and enhance overall delivery efficiency.

Leadership Responsibilities

• May be responsible for managing a team of project coordinators, technical staff, or vendor management specialists.
• Provide leadership, guidance, and mentorship to team members.
• Set performance expectations, provide improvement suggestions, conduct performance reviews, and support employee development.
• Foster a collaborative and results-oriented team environment.
• Manage team budgets and resources.

What you will bring

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience (typically 5+ years) in IT project management, with a strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Demonstrated experience (typically 3+ years) in vendor management, including vendor selection, contract negotiation, and performance management.
• Technical proficiency in relevant IT areas, such as software development, infrastructure, or systems integration.
• Strong leadership, communication, and interpersonal skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple projects and priorities simultaneously.
• Strong negotiation and contract management skills.
• Ability to build and maintain effective relationships with internal stakeholders and external vendors.
• Knowledge of IT procurement processes and best practices.
• Practical experience or a strongly demonstrated interest in Artificial Intelligence, Large Language Models (LLMs), and emerging Agentic AI frameworks
• Familiarity with the unique challenges of AI/ML project lifecycles, including prompt engineering, model evaluation, and mitigating risks associated with autonomous system deployments
• A proactive approach to evaluating how cutting-edge technologies (like Generative AI) can solve traditional operational bottlenecks
• PMP or other relevant project management certification is a plus.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay & bonus scheme
• ⭐Developmental 360° feedback framework
• 💰 Monthly meal allowance
• 👩‍⚕️ Private health insurance for you and your family
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support.

#LI-Hybrid

#LI-gs1

What We Do: AI Service Management (AISM):

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Role: 

Lead AI/ML research and development initiatives while growing as a software engineer. Drive machine learning innovation with strong research acumen while building production-ready ML systems. Partner with AI Systems Tech Lead for technical mentorship and system integration.

Key Responsibilities:

• Lead ML research, experimentation, and development from concept to deployment
• Design and implement novel ML/AI approaches, staying current with cutting-edge research and methodologies
• Architect ML pipelines, training infrastructure, and model evaluation frameworks
• Guide ML engineering decisions including model selection, feature engineering, and optimization strategies
• Translate academic insights into practical applications
• Mentor junior ML engineers and establish ML best practices across the team
• Work closely with AI Systems Tech Leads to ensure delivery of optimized AI systems and services to production
• Enforce data governance and privacy: Follow processes and implement methods that ensure data governance, privacy, and security. 
• Collaborate with cross-functional teams: Work closely with product managers, and other stakeholders to ensure the AI/ML solutions align with the organization's goals and objectives.
• Communicate effectively: Clearly document your work and effectively communicate your findings, insights, and recommendations to both technical and non-technical stakeholders, fostering a collaborative and informed environment.

Required Expertise:

• 5+ years in ML engineering with demonstrated advanced development or research capabilities (innovative projects, publications, theses)
• Advanced degree in AI/ML or related subjects with relevant undergraduate degree
• Deep understanding of ML fundamentals: deep learning, statistical modeling, optimization, and evaluation methodologies
• Strong Python skills with ML libraries (PyTorch, TensorFlow, scikit-learn, Hugging Face)
• Experience with ML experiment tracking, model versioning, and reproducible research practices
• Ability to translate research papers into working implementations
• At least a year of leadership experience driving technical ML initiatives for a small team
• Solid foundation in software development practices (testing, version control, code review)

Growth Opportunities:

• Opportunity to lead both research direction and technical implementation
• Direct involvement in productionizing cutting-edge ML research
• Accelerated software engineering development 

Preferred (in order):

• Background in NLP 
• Experience with distributed training, MLOps, and cloud ML platforms
• Track record of research publications or open-source ML contributions
• Enterprise SaaS experience 

This role is in a Product-building AI/ML team. This is a Greece-based, full-time, employee-status, fully remote position. 

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiencs and auto- remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including Leader in the 2024 Gartner Magic Quadrant™ for Artificial Intelligence Applications in ITSM, FastCompany Best Workplaces for Innovators, Inc 5000 Award for Fastest Growth, Forbes AI50, EY Entrepreneur of the Year 2023, CNBC Upstart 100 Top Startup, Gartner Cool Vendor, Red Herring Top 100 Global Innovator, CIO Innovation Startup Award, CIO Review Top ITSM Solution, and Silicon Review 50 Most Admired Companies.

The Role
Take this opportunity to lead the design and development of advanced AI systems including intelligent agents, conversational interfaces, and retrieval-augmented generation (RAG) architectures and systems. Drive technical strategy and implementation for next-generation AI products.

Responsibilities

• Architect and build scalable agentic AI systems capable of autonomous decision-making and task execution
• Architect, design and optimize dialog agents with natural language understanding, context management, and multi-turn conversation capabilities
• Develop and optimize robust search and retrieval systems for RAG implementations, including vector databases, embedding strategies, and knowledge integration
• Take ownership of complex system design, from proof-of-concept to production deployment
• Establish best practices for AI model integration, prompt engineering, and system reliability
• Collaborate with product teams to translate business requirements into technical AI solutions
• Develop and maintain scalable, efficient data pipelines that automate the ingestion, transformation, and storage of data
• Identify performance bottlenecks and improve systems scalability.

Requirements

• At least 7 years in senior software engineering roles, with 2+ years as tech lead or architect 
• 2+ recent years professional work on AI or Search systems 
• Expertise in vector search, embedding models, or RAG system optimization
• Strong background in distributed systems, APIs, and cloud-native AI infrastructure
• Experience with AI frameworks (LangChain, LlamaIndex, etc.), and vector databases or information retrieval systems (preferably Elastic)
• Solid understanding of software development principles and architectural best practices.
• Professional experience with messaging systems such as Kafka, RabbitMQ, or similar technologies.
• Professional experience with cloud platforms such as AWS, GCP or Azure.
• Proficiency in using Docker, Kubernetes, or similar containerization and orchestration tools.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Preferred Qualifications (in order):

• Ph.D. in distributed systems, AI systems, or related area
• Familiarity with machine learning concepts and libraries (e.g., Pandas, NumPy, PyTorch).
• Experience with LLM integration, prompt engineering, and AI orchestration frameworks. 

This is a Greece-based, full-time, employee-status, fully remote position.  

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

About Us
At SILVARE, we’re a dynamic team achieving remarkable results. We’ve built a reputation for delivering fast, impactful results that keep our clients coming back, many of whom are some of the biggest names in tech.

What Μakes Us Different
We’re easy to talk to, we get straight to the point and we’re all about making things happen. We’re proud of the strong relationships we build, both with our team and our clients. We believe in keeping our people happy, whether it’s through improving benefits, having open conversations about their projects or just being there when they need us. It’s a supportive environment and culture that helps both us and our people thrive. If you’re ready to work on exciting projects, grow alongside industry leaders and make a real impact, we’d love to have you join us at SILVARE.

Role Overview

We are looking for an Informatica Engineer to design, develop, and maintain enterprise data integration solutions that support critical business and analytics functions.

What You’ll Be Doing

● Develop and maintain ETL/ELT workflows using Informatica
● Design data integration solutions across multiple systems and platforms
● Ensure data quality, integrity, and performance across pipelines
● Collaborate with data architects, analysts, and business teams to translate requirements into technical solutions
● Support deployments, testing, and production issue resolution
● Optimize existing data processes for scalability and efficiency

What You’ll Bring

● Hands-on experience with Informatica PowerCenter, IICS, or similar tools
● Strong understanding of data warehousing and ETL design principles
● Experience working with relational databases (Oracle, SQL Server, etc.)
● Knowledge of SQL, data modeling, and performance tuning
● Ability to analyze business requirements and implement data solutions
● Experience working in Agile or collaborative delivery environments

Nice to Haves

● Experience with cloud data platforms (AWS, Azure, or GCP)
● Familiarity with data governance and data quality frameworks
● Knowledge of scripting languages (Python, Shell, etc.)
● Experience supporting analytics or BI environments

How We Support Your Growth

🍽️ Lunch Is On Us: Monthly allowance for your favorite meals.
🏥 Health First: Private health & life insurance for peace of mind.
💻 Set Up For Success: The right tools to stay connected and perform your best.
📚 Curiosity Never Retires: Access to Udemy for unlimited learning.
🚀 Career Rocket Fuel: Coaching and mentorship programs tailored to your goals.
🎯 Work With The Best: Collaborate with industry-leading clients.
🌈 Celebrate Diversity: Be part of a team that values every perspective.
💸Performance Pays Off: Annual discretionary bonus based on yearly contributions.
🌱 Social Responsibility: Give back through volunteering and sustainability.

Excited to Make an Impact? Apply today and be part of what we’re building together 🙂

At SILVARE, we are committed to diversity, equity, and inclusion in all aspects of our workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or any other characteristic protected by law.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

About Us
At SILVARE, we’re a dynamic team achieving remarkable results. We’ve built a reputation for delivering fast, impactful results that keep our clients coming back, many of whom are some of the biggest names in tech.

What Μakes Us Different
We’re easy to talk to, we get straight to the point and we’re all about making things happen. We’re proud of the strong relationships we build, both with our team and our clients. We believe in keeping our people happy, whether it’s through improving benefits, having open conversations about their projects or just being there when they need us. It’s a supportive environment and culture that helps both us and our people thrive. If you’re ready to work on exciting projects, grow alongside industry leaders and make a real impact, we’d love to have you join us at SILVARE.

Role Overview
We are looking for a Data Engineer to join our team. In this role, you will be responsible for designing, building, and maintaining scalable data pipelines and architectures that support analytics and business intelligence. You will work closely with data analysts, data scientists, and IT teams to ensure reliable, high-quality data for strategic decision-making.

What You’ll Be Doing

• Design, develop, and maintain data pipelines and ETL processes to ingest, transform, and store data from multiple sources.
• Collaborate with data analysts, data scientists, and business stakeholders to understand data requirements and deliver appropriate solutions.
• Ensure data quality, consistency, and integrity across all systems.
• Implement and optimize database architectures and data storage solutions (SQL/NoSQL, cloud storage).
• Monitor, troubleshoot, and optimize data pipelines and workflows for performance and scalability.
• Stay up to date with emerging data engineering technologies, frameworks, and best practices.

What You’ll Bring

• 3+ years of experience in data engineering or related roles.
• Strong proficiency in SQL and programming languages such as Python, Java, or Scala.
• Hands-on experience with ETL frameworks and data pipeline tools (e.g., Apache Airflow, Talend, Informatica).
• Experience with cloud platforms (AWS, Azure, GCP) and their data services.
• Solid understanding of data modeling, warehousing, and big data technologies (e.g., Hadoop, Spark).
• Bachelor’s degree in Computer Science, Information Systems, or a related field.

Nice to Haves

• Experience with real-time streaming data technologies (e.g., Kafka, Kinesis).
• Familiarity with BI and analytics tools such as Tableau, Power BI, or Looker.
• Knowledge of data governance, security, and compliance standards.

How We Support Your Growth

🍽️ Lunch Is On Us: Monthly allowance for your favorite meals.
🏥 Health First: Private health & life insurance for peace of mind.
💻 Set Up For Success: The right tools to stay connected and perform your best.
📚 Curiosity Never Retires: Access to Udemy for unlimited learning.
🚀 Career Rocket Fuel: Coaching and mentorship programs tailored to your goals.
🎯 Work With The Best: Collaborate with industry-leading clients.
🌈 Celebrate Diversity: Be part of a team that values every perspective.
💸Performance Pays Off: Annual discretionary bonus based on yearly contributions.
🌱 Social Responsibility: Give back through volunteering and sustainability.

Excited to Make an Impact? Apply today and be part of what we’re building together 🙂

At SILVARE, we are committed to diversity, equity, and inclusion in all aspects of our workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or any other characteristic protected by law.

About Us
At SILVARE, we’re a dynamic team achieving remarkable results. We’ve built a reputation for delivering fast, impactful results that keep our clients coming back, many of whom are some of the biggest names in tech.

What Μakes Us Different
We’re easy to talk to, we get straight to the point and we’re all about making things happen. We’re proud of the strong relationships we build, both with our team and our clients. We believe in keeping our people happy, whether it’s through improving benefits, having open conversations about their projects or just being there when they need us. It’s a supportive environment and culture that helps both us and our people thrive. If you’re ready to work on exciting projects, grow alongside industry leaders and make a real impact, we’d love to have you join us at SILVARE.

Role Overview
We are looking for a Data Governance Analyst to join our team. In this role, you will be responsible for establishing, monitoring, and enforcing data governance policies and standards. You will collaborate with business and IT teams to ensure data quality, compliance, and effective data management across the organization.

What You’ll Be Doing

• Develop, implement, and maintain data governance policies, procedures, and standards.
• Monitor and assess data quality, accuracy, and consistency across systems and business units.
• Collaborate with stakeholders to define data ownership, stewardship, and accountability.
• Support compliance initiatives related to data privacy, security, and regulatory requirements.
• Assist in creating data catalogs, metadata management, and data lineage documentation.
• Provide guidance and training to teams on best practices in data governance and management.

What You’ll Bring

• 3+ years of experience in data governance, data management, or related roles.
• Strong understanding of data management principles, metadata management, and data quality frameworks.
• Familiarity with regulatory and compliance requirements (e.g., GDPR, HIPAA, CCPA).
• Proficiency with data governance tools (e.g., Collibra, Informatica, Alation) and data cataloging solutions.
• Excellent analytical, problem-solving, and communication skills to liaise across business and technical teams.
• Bachelor’s degree in Computer Science, Information Management, or a related field.

Nice to Haves

• Knowledge of data lineage, master data management (MDM), and data stewardship processes.
• Experience with BI and analytics platforms such as Power BI, Tableau, or Looker.
• Familiarity with cloud data platforms and data security frameworks.

How We Support Your Growth

🍽️ Lunch Is On Us: Monthly allowance for your favorite meals.
🏥 Health First: Private health & life insurance for peace of mind.
💻 Set Up For Success: The right tools to stay connected and perform your best.
📚 Curiosity Never Retires: Access to Udemy for unlimited learning.
🚀 Career Rocket Fuel: Coaching and mentorship programs tailored to your goals.
🎯 Work With The Best: Collaborate with industry-leading clients.
🌈 Celebrate Diversity: Be part of a team that values every perspective.
💸Performance Pays Off: Annual discretionary bonus based on yearly contributions.
🌱 Social Responsibility: Give back through volunteering and sustainability.

Excited to Make an Impact? Apply today and be part of what we’re building together 🙂

At SILVARE, we are committed to diversity, equity, and inclusion in all aspects of our workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or any other characteristic protected by law.

About Us
At SILVARE, we’re a dynamic team achieving remarkable results. We’ve built a reputation for delivering fast, impactful results that keep our clients coming back, many of whom are some of the biggest names in tech.

What Μakes Us Different
We’re easy to talk to, we get straight to the point and we’re all about making things happen. We’re proud of the strong relationships we build, both with our team and our clients. We believe in keeping our people happy, whether it’s through improving benefits, having open conversations about their projects or just being there when they need us. It’s a supportive environment and culture that helps both us and our people thrive. If you’re ready to work on exciting projects, grow alongside industry leaders and make a real impact, we’d love to have you join us at SILVARE.

Role Overview
We are looking for an Azure Data Engineer. In this role, you will be responsible for designing and implementing data pipelines, managing cloud-based data platforms, and optimizing data storage and processing solutions within the Microsoft Azure ecosystem. You’ll collaborate closely with data scientists, analysts, and developers to ensure reliable, scalable, and high-performing data infrastructure.

What You’ll Be Doing

• Design, build, and maintain data pipelines using Azure Data Factory, Synapse, and related services.
• Develop and optimize ETL/ELT processes for structured and unstructured data sources.
• Implement data models and ensure data consistency, quality, and governance across environments.
• Manage and monitor Azure-based data solutions, ensuring scalability, security, and performance.
• Collaborate with cross-functional teams to integrate data solutions with business intelligence and analytics platforms.
• Troubleshoot and optimize existing pipelines and data workflows for efficiency and reliability.

What You’ll Bring

• 3+ years of experience in data engineering or similar roles, preferably within the Azure ecosystem.
• Strong hands-on experience with Azure Data Factory, Azure Synapse Analytics, Azure SQL Database, and Databricks.
• Proficiency in SQL and experience with Python or PySpark for data transformations.
• Solid understanding of data warehousing concepts, ETL/ELT design patterns, and data lake architectures.
• Familiarity with DevOps practices, CI/CD pipelines, and version control (Git).
• Strong problem-solving skills, attention to detail, and the ability to communicate complex data concepts clearly.

How We Support Your Growth

🍽️ Lunch Is On Us: Monthly allowance for your favorite meals.
🏥 Health First: Private health & life insurance for peace of mind.
💻 Set Up For Success: The right tools to stay connected and perform your best.
📚 Curiosity Never Retires: Access to Udemy for unlimited learning.
🚀 Career Rocket Fuel: Coaching and mentorship programs tailored to your goals.
🎯 Work With The Best: Collaborate with industry-leading clients.
🌈 Celebrate Diversity: Be part of a team that values every perspective.
💸Performance Pays Off: Annual discretionary bonus based on yearly contributions.
🌱 Social Responsibility: Give back through volunteering and sustainability.

Excited to Make an Impact? Apply today and be part of what we’re building together 🙂

At SILVARE, we are committed to diversity, equity, and inclusion in all aspects of our workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or any other characteristic protected by law.

About Us
At SILVARE, we’re a dynamic team achieving remarkable results. We’ve built a reputation for delivering fast, impactful results that keep our clients coming back, many of whom are some of the biggest names in tech.

What Μakes Us Different
We’re easy to talk to, we get straight to the point and we’re all about making things happen. We’re proud of the strong relationships we build, both with our team and our clients. We believe in keeping our people happy, whether it’s through improving benefits, having open conversations about their projects or just being there when they need us. It’s a supportive environment and culture that helps both us and our people thrive. If you’re ready to work on exciting projects, grow alongside industry leaders and make a real impact, we’d love to have you join us at SILVARE.

Role Overview
We are looking for a SQL Developer. In this role, you will be responsible for designing and optimizing databases, developing SQL queries and scripts, and ensuring data integrity and performance. You will play a key role in supporting business applications through efficient data management and analysis.

What You’ll Be Doing

• Develop, maintain, and optimize SQL queries, stored procedures, and functions for various applications.
• Design and implement database schemas to support business needs.
• Ensure data accuracy, consistency, and security across all databases.
• Monitor and tune database performance to enhance efficiency and scalability.
• Collaborate with application developers and business analysts to translate requirements into database solutions.
• Document database processes, scripts, and standards for internal knowledge sharing.

What You’ll Bring

• 3+ years of experience in SQL development, database management, or related roles.
• Strong knowledge of SQL Server, Oracle, MySQL, or PostgreSQL.
• Experience in database design, normalization, and optimization techniques.
• Proficiency in writing complex queries, stored procedures, triggers, and functions.
• Solid understanding of data integrity, backup/recovery, and security best practices.
• Good problem-solving skills and ability to work effectively with cross-functional teams.

Nice to Haves

• Experience with ETL processes and data warehousing solutions.
• Knowledge of performance monitoring and tuning tools (e.g., SQL Profiler, EXPLAIN plans).
• Familiarity with cloud databases (e.g., Azure SQL, AWS RDS) or BI tools like Power BI or Tableau.

How We Support Your Growth

🍽️ Lunch Is On Us: Monthly allowance for your favorite meals.
🏥 Health First: Private health & life insurance for peace of mind.
💻 Set Up For Success: The right tools to stay connected and perform your best.
📚 Curiosity Never Retires: Access to Udemy for unlimited learning.
🚀 Career Rocket Fuel: Coaching and mentorship programs tailored to your goals.
🎯 Work With The Best: Collaborate with industry-leading clients.
🌈 Celebrate Diversity: Be part of a team that values every perspective.
💸Performance Pays Off: Annual discretionary bonus based on yearly contributions.
🌱 Social Responsibility: Give back through volunteering and sustainability.

Excited to Make an Impact? Apply today and be part of what we’re building together 🙂

At SILVARE, we are committed to diversity, equity, and inclusion in all aspects of our workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or any other characteristic protected by law.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.