Aisera
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About the position
At Aisera we are on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable. As a Forward Deployed Engineer, you'll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems, and offer hands-on technical support to ensure successful deployments. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you.
Responsibilities
- Develop, configure, and deploy AI agents using Aisera's AI platform and tools.
- Integrate AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
- Optimize agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
- Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
- Conduct interactive demos and present compelling proof-of-concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
- Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery.
- Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage.
Requirements
- Bachelor’s or master’s degree in computer science, Engineering, or a related field.
- 5+ years of experience in software development, AI/ML engineering, or system integration.
- Proficiency in Javascript, Java, and/or Python, with the ability to write clean, efficient code.
- Experience with implementing OAuth, OIDC, and/or JWT authorization flows
- Familiarity with AI/ML concepts. Knowledge of prompt engineering techniques is required. Hands-on experience with building agents through LLM frameworks such as LangGraph or PydanticAI is strongly preferred.
- Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.
- Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring). Experience with ELK and AI monitoring tools such as Langfuse is highly preferred.
- Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.
- Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.
- Excellent communication and project management skills.
Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
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Company Overview:
Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.
Aisera has received numerous recognitions, including Leader in the 2024 Gartner Magic Quadrant™ for Artificial Intelligence Applications in ITSM, FastCompany Best Workplaces for Innovators, Inc 5000 Award for Fastest Growth, Forbes AI50, EY Entrepreneur of the Year 2023, CNBC Upstart 100 Top Startup, Gartner Cool Vendor, Red Herring Top 100 Global Innovator, CIO Innovation Startup Award, CIO Review Top ITSM Solution, and Silicon Review 50 Most Admired Companies.
We hire smart, empathetic, and mission-driven people. Our team thrives on autonomy, impact, and collaboration. Join us to shape the future of AI-driven enterprise support.
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Senior Software Engineer - Conversational AI & Automation
Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.
Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.
Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.
The Role:
We are looking for a skilled software engineer with strong hands-on experience and the ability to provide technical guidance and direction to team members.
As a Senior engineer, you will play a crucial role in designing, developing, and maintaining our conversation AI & Automation building blocks and features, with a focus on microservices architecture. Your expertise in product development, technical vision and leadership will be valuable in shaping our innovative solutions and enhancing our existing products.
This role is based out of Athens, Greece (Remote)
Responsibilities:
- Design, build, and deliver scalable and real-time systems with high quality, scalability, and operability in mind.
- Collaborate with product management, data science, and other engineering teams to bring end-to-end solutions with the highest business value to our customers.
- Review and provide feedback on technical designs and code changes to ensure highly available, scalable, maintainable designs and high code quality standards to engineering peers.
- Troubleshoot and resolve complex technical issues that arise in production and provide timely resolutions.
- Proactively identify areas of technical debt and improvement opportunities, and drive solutions or innovation in engineering organization.
- Take operational ownership of the system by using monitoring and observability tools to identify and resolve production issues.
- Mentor and support team members to raise the technical bar on the team.
Required Qualifications:
- 5+ years hands-on experience with microservices and scalable software development.
- Experience with distributed systems, large-scale data, and the full software lifecycle of modern computer languages (java, python, postgres/mariadb, Redis, Kafka etc).
- Strong understanding of software development principles, design patterns, and best practices.
- Practical experience in database design and integration, including SQL and NoSQL databases.
- Excellent communication and teamwork skills, with the ability to collaborate effectively with team members and stakeholders.
- Bachelor's degree in Computer Science, Software Engineering, or a related field
Preferred Qualifications:
- Experience with cloud platforms (e.g AWS, GCP) is highly desired
- Familiarity with SaaS concepts and experience in developing SaaS-based applications is a plus.
- Domain knowledge experience with ServiceNow, Salesforce, workflow, business process etc.
Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
Ready to apply?
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What We Do: AI Service Management (AISM):
Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
The Role:
Lead AI/ML research and development initiatives while growing as a software engineer. Drive machine learning innovation with strong research acumen while building production-ready ML systems. Partner with AI Systems Tech Lead for technical mentorship and system integration.
Key Responsibilities:
- Lead ML research, experimentation, and development from concept to deployment
- Design and implement novel ML/AI approaches, staying current with cutting-edge research and methodologies
- Architect ML pipelines, training infrastructure, and model evaluation frameworks
- Guide ML engineering decisions including model selection, feature engineering, and optimization strategies
- Translate academic insights into practical applications
- Mentor junior ML engineers and establish ML best practices across the team
- Work closely with AI Systems Tech Leads to ensure delivery of optimized AI systems and services to production
- Enforce data governance and privacy: Follow processes and implement methods that ensure data governance, privacy, and security.
- Collaborate with cross-functional teams: Work closely with product managers, and other stakeholders to ensure the AI/ML solutions align with the organization's goals and objectives.
- Communicate effectively: Clearly document your work and effectively communicate your findings, insights, and recommendations to both technical and non-technical stakeholders, fostering a collaborative and informed environment.
Required Expertise:
- 5+ years in ML engineering with demonstrated advanced development or research capabilities (innovative projects, publications, theses)
- Advanced degree in AI/ML or related subjects with relevant undergraduate degree
- Deep understanding of ML fundamentals: deep learning, statistical modeling, optimization, and evaluation methodologies
- Strong Python skills with ML libraries (PyTorch, TensorFlow, scikit-learn, Hugging Face)
- Experience with ML experiment tracking, model versioning, and reproducible research practices
- Ability to translate research papers into working implementations
- At least a year of leadership experience driving technical ML initiatives for a small team
- Solid foundation in software development practices (testing, version control, code review)
Growth Opportunities:
- Opportunity to lead both research direction and technical implementation
- Direct involvement in productionizing cutting-edge ML research
- Accelerated software engineering development
Preferred (in order):
- Background in NLP
- Experience with distributed training, MLOps, and cloud ML platforms
- Track record of research publications or open-source ML contributions
- Enterprise SaaS experience
This role is in a Product-building AI/ML team. This is a Greece-based, full-time, employee-status, fully remote position.
Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
Ready to apply?
Apply to Aisera
Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiencs and auto- remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including Leader in the 2024 Gartner Magic Quadrant™ for Artificial Intelligence Applications in ITSM, FastCompany Best Workplaces for Innovators, Inc 5000 Award for Fastest Growth, Forbes AI50, EY Entrepreneur of the Year 2023, CNBC Upstart 100 Top Startup, Gartner Cool Vendor, Red Herring Top 100 Global Innovator, CIO Innovation Startup Award, CIO Review Top ITSM Solution, and Silicon Review 50 Most Admired Companies.
The Role
Take this opportunity to lead the design and development of advanced AI systems including intelligent agents, conversational interfaces, and retrieval-augmented generation (RAG) architectures and systems. Drive technical strategy and implementation for next-generation AI products.
Responsibilities
- Architect and build scalable agentic AI systems capable of autonomous decision-making and task execution
- Architect, design and optimize dialog agents with natural language understanding, context management, and multi-turn conversation capabilities
- Develop and optimize robust search and retrieval systems for RAG implementations, including vector databases, embedding strategies, and knowledge integration
- Take ownership of complex system design, from proof-of-concept to production deployment
- Establish best practices for AI model integration, prompt engineering, and system reliability
- Collaborate with product teams to translate business requirements into technical AI solutions
- Develop and maintain scalable, efficient data pipelines that automate the ingestion, transformation, and storage of data
- Identify performance bottlenecks and improve systems scalability.
Requirements
- At least 7 years in senior software engineering roles, with 2+ years as tech lead or architect
- 2+ recent years professional work on AI or Search systems
- Expertise in vector search, embedding models, or RAG system optimization
- Strong background in distributed systems, APIs, and cloud-native AI infrastructure
- Experience with AI frameworks (LangChain, LlamaIndex, etc.), and vector databases or information retrieval systems (preferably Elastic)
- Solid understanding of software development principles and architectural best practices.
- Professional experience with messaging systems such as Kafka, RabbitMQ, or similar technologies.
- Professional experience with cloud platforms such as AWS, GCP or Azure.
- Proficiency in using Docker, Kubernetes, or similar containerization and orchestration tools.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Preferred Qualifications (in order):
- Ph.D. in distributed systems, AI systems, or related area
- Familiarity with machine learning concepts and libraries (e.g., Pandas, NumPy, PyTorch).
- Experience with LLM integration, prompt engineering, and AI orchestration frameworks.
This is a Greece-based, full-time, employee-status, fully remote position.
Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
Ready to apply?
Apply to Aisera