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Client Service, Project Manager
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Overview:
Guidepoint’s Client Service team connects leading investment firms, consultancies, and corporations with the subject-matter experts they need to make informed business and investment decisions. By understanding each client’s specific research needs and delivering targeted expert matches, often within hours, the team plays a critical role in providing a fast, high-quality client experience.
As an Associate Project Manager on the Client Service team, you will manage client projects, lead execution, and work directly with a team of Associates to deliver the right expert matches for each request. This is a dynamic role that may initially emphasize expert recruiting, project execution, or a combination of both. As responsibilities grow, the role is designed to expand into broader ownership of client relationships and project delivery. Due to the collaborative nature of the Client Service team, the work schedule is hybrid with three days in the office required.
What You’ll Do:
- Manage day-to-day client project execution and drive delivery across live project requests, ensuring a fast, high-quality client experience
- Run several client requests at once, navigating shifting priorities, evolving project needs, and tight deadlines while maintaining strong execution
- Provide feedback to and work directly with Associates, elevating performance through guidance on sourcing, outreach, vetting, and screening best practices
- Build tailored sourcing strategies and execute targeted research, recruiting, and outreach to identify and qualify the right experts for each client request
- Partner with Business Development and Relationship Management leaders to deepen client engagement, expand use of Guidepoint’s services, and build toward broader account ownership over time
Experience You Will Bring:
- Bachelor’s degree, with strong academic track record
- Preferred minimum of 1 year of relevant experience
- Applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship. Guidepoint does not provide employment-based visa sponsorship for this role
Successful Project Managers:
- Communicate confidently and professionally with clients, experts, and internal stakeholders at all levels
- Manage competing priorities and tight deadlines with strong judgment, organization, and sense of urgency
- Bring strong attention to detail and the ability to navigate complex client requests, communication across multiple stakeholders, and scheduling logistics with accuracy
- Thrive in a fast-paced, entrepreneurial environment and adapt quickly to evolving client needs
- Write clearly and concisely, organize high volumes of information effectively, and deliver a high standard of client service in high-pressure situations
- Work effectively both independently and collaboratively as part of a team
What We Offer:
The annual base salary for this position is $75,000. In addition, this role is eligible for monthly performance-based compensation tied to project execution along with a quarterly bonus tied to the achievement of specific metrics. High-performing Associate Project Managers can earn $1,000 or more per month in additional compensation.
You will also be eligible for the following benefits:
- 15 days of PTO, 10 paid holidays, and sick leave
- Comprehensive medical, dental, and vision coverage, along with flexible spending accounts, supplemental pet insurance, and short- and long-term disability
- 401(k) with company match of up to 10% of employee contributions, plus company-sponsored and optional life insurance
- Commuter benefits and corporate discounts, including gym memberships, ClassPass, and an Employee Assistance Program (EAP)
- Unlimited access to self-paced learning through LinkedIn Learning
- In-office perks including free snacks and beverages, Thursday Happy Hours, and Summer Fridays
- Annual company-sponsored athletic leagues and wellness activities
- Charitable giving programs with company-matched contributions to eligible tax-exempt organizations, in accordance with company guidelines, including a dedicated day of service for all employees
- Casual work environment with regular team-building events and social activities
Career Trajectory:
This role is designed for experienced, client-focused professionals who can balance relationship management, team leadership, and strong execution in a fast-paced, results-oriented environment. It offers a clear path for progression, including the opportunity to advance to Team Lead after approximately 2-3 years.
Team Leads take on full ownership of a portfolio of client relationships, along with broader management responsibility for a team of Project Managers and Associates. For high performers, additional internal mobility opportunities may also be available across other business units at Guidepoint.
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action.
Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
AI Disclosure
For select roles, our company uses an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots is for testing purposes and our company will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact talentacquisition@guidepoint.com
#LI-DT1
#LI-HYBRID
Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.
Ready to apply?
Apply to GuidepointAccount Manager
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Overview:
The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.
Play a vital role in Guidepoint’s success.
As a Account Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects.
Interview Process:
- Meet your Guidepoint Recruiter!
- Initial Candidate Screen
- Meet the Guidepoint Teams!
- Hiring Manager Interview
- Mock Assessment (Role dependent)
- Complete a simulated client request and gain more insight into the role
- Mock Interview
- Discuss your assessment with the Guidepoint teams
- Interview Process Outcome
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
- Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
What You Will Own:
- Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
- Coordinate and work with a team of Associates to Execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more
- Mentor the Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client’s project
- Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services
- Work with other Project Managers in the team to provide industry guidance for projects
- Each PM contributes to the company goals and has their own target that impacts the team targets
Experience You Will Bring:
- Bachelor’s or Master’s degree
- 2 - 4 years of client-facing or account management experience
- Experience working in fast paced environments
Skills You Will Bring:
- Outgoing personality with the ability to speak with people at all professional levels
- Excellent priority management and ability to work within tight deadlines
- Excellent written and verbal communication skills
- Effective time management and organizational skills
- Demonstrated ability to work both individually and as part of a team
- Fluency in English is required, and knowledge of additional languages is preferred (French, Spanish, German, etc.)
- Desire to go the ‘’extra mile’’ in terms of client relationship management
- PMP certification is neither required nor desired
What We Offer:
- Competitive compensation
- Private health insurance
- Entrepreneurial environment, autonomy, and fast decisions
- International exposure to the global Guidepoint service teams
- Casual work environment
- Summer and winter team events
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
#LI-hybrid
Ready to apply?
Apply to GuidepointTeam Lead, Client Service, Consulting
Share this job
OVERVIEW:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
Play a vital role in Guidepoint’s success.
As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,500,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
- Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
What You Will Own:
- Work with Project Managers to develop strategies for satisfying each client project request
- Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
- Identify the best leads and invite them to join our network to participate in consultations with our clients
- Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients
Experience You Will Bring:
- Bachelor’s degree or higher
- Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
- Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
- Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
- Proactive, result-driven, initiative, and ability to go the extra mile
- Able to deliver excellent service to clients and surpass their expectations within tight timelines
- Demonstrated ability to work in a team atmosphere but also independently
- Desire to learn about the business and work in a fast-paced entrepreneurial environment
Skills You Will Bring:
- Desire to work in a sourcing/lead generation type of role
- Ability to work in a fast-paced, results-oriented environment
- Excellent time management and organizational skills
- Outgoing personality with the ability to speak with people at all professional levels
- Intellectual curiosity and desire to learn
- Excellent written and verbal communication skills
- Demonstrated ability to work both individually and as part of a team
What We Offer:
- 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days
- Social insurances and housing fund
- Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
- Free snacks and beverages in the office, including free coffee
- Competitive salary depending on experience.
- Casual work environment,
- Monthly birthday celebration, team building, and other social events
Interview Process:
- Meet your Guidepoint Recruiter!
- Initial Candidate Screen
- Meet the Guidepoint Teams!
- Hiring Manager Interview
- Mock Assessment (Role Dependent)
- Complete a stimulated client request and gain more insight into the role
- Interview Process Outcome
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
#LI-TH1
#LI-onsite
Ready to apply?
Apply to GuidepointAssociate Intern, Client Service
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Overview:
The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.
Play a vital role in Guidepoint’s success.
Our Internship Program is intellectually stimulating, challenging, and rewarding. Working alongside Associates and Project Managers, you will help our clients to collect critical insights and make effective investments and business decisions. The Associate Internship Program is a six-month program that provides formal training, mentorship opportunities, and social networking outings.
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
- Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory
What You Will Own:
- Assist in recruiting top industry experts to join the Guidepoint Network
- Identify research trends in the Healthcare, Energy/Industrials, Consumer Goods, Financial Services, Technology, Media and Telecom industries for top-tier Client Service
- Utilize phone, e-mail, and other outreach methods to recruit existing Guidepoint Advisors, to participate in projects with our clients
- Assess client research needs and develop strategies to approach relevant experts
- Screen experts for their suitability and create professional profiles for client consideration
- Schedule consultation calls between experts and our clients
Experience You Will Bring:
- Pursuing a Bachelor’s degree, with plans to graduate within a semester; recent graduates and master students are also eligible
- Fluency in English is essential
- Very good knowledge of additional languages (French, Spanish, German, Italian etc.) is a plus
Skills You Will Bring:
- Intellectual curiosity and desire to learn
- Strong written and verbal communication skills
- Ability to work in a fast-paced entrepreneurial environment
- Effective time management skills
What We Offer:
- Competitive compensation
- Built-in mentorship to help you drive and improve your skills
- Opportunities to grow and build a long-term collaboration with Guidepoint, after the end of your internship
- Entrepreneurial environment, autonomy, and fast decisions
- International exposure to the global Guidepoint service teams
- Casual work environment
- Summer and winter team events
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
#LI-hybrid
Ready to apply?
Apply to GuidepointClient Service Research Manager
Share this job
Overview:
The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.
Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions?
If so, this Research Manager, Client Service position at Guidepoint may have your name on it. This person will manage client requests after New York and Boston offices have signed off, providing a critical element of our ‘around the clock service'.
What You'll Do:
- Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals
- Manage client requests after NY and Boston business hours, including: project scope changes, expert scheduling and rescheduling, follow up queries for experts, as well as facilitating new project requests
- Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients
- Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system
- Work closely with the Sales and Relationship Management teams to optimize client use of Guidepoint’s services
- Communicate with teammates in other offices to ensure seamless transitions between time zones on critical client requests
- Be knowledgeable of and follow any client-specific compliance procedure
What You Have:
- Bachelor’s or Master’s degree
- 0-3 years year of professional experience
- Intellectual curiosity and desire to learn
- Attention to detail: ability to follow a multi-pronged email thread among client team and US Guidepoint team, handle scheduling between clients and experts, pick up on details of client request, which can be specific
- Sense of urgency: Must thrive in a fast-paced environment with many stakeholders and understand client needs
- Process-oriented: must be able to remain organized when working on multiple projects and complete processes in alignment with the NY and Boston teams to ensure continuity between offices
- Advanced professional communication: must be able to communicate with consultants at top global consulting firms as well as experts, must be able to organize high volume of information into concise emails and maintain highest customer service etiquette when dealing with stressed clients, must be able to communicate project status with US team for a seamless pass off
- Experience with consulting or professional services is a plus
What We Offer:
The annual base salary for this position is $72,000.
You will also be eligible for the following benefits:
- 15 PTO Days, 10 legal holidays, and sick days
- Comprehensive Medical, dental, and vision plans
- Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
- Commuter benefits and a corporate discounts
- Development opportunities through the LinkedIn Learning platform
- Friday happy hour, “Summer Fridays”, and free snacks and beverages in the office
- Year-round corporate athletic league
- Casual work environment, team building, and other social events
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
#LI-CB1
#LI-HYBRID
Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.
Ready to apply?
Apply to GuidepointClient Service Associate, Consulting
Share this job
OVERVIEW:
Play a vital role in Guidepoint’s success.
As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,500,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
- Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
What You Will Own:
- Work with Project Managers to develop strategies for satisfying each client project request
- Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
- Identify the best leads and invite them to join our network to participate in consultations with our clients
- Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients
Experience You Will Bring:
- Bachelor’s degree or higher
- Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
- Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
- Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
- Proactive, result-driven, initiative, and ability to go the extra mile
- Able to deliver excellent service to clients and surpass their expectations within tight timelines
- Demonstrated ability to work in a team atmosphere but also independently
- Desire to learn about the business and work in a fast-paced entrepreneurial environment
Skills You Will Bring:
- Desire to work in a sourcing/lead generation type of role
- Ability to work in a fast-paced, results-oriented environment
- Excellent time management and organizational skills
- Outgoing personality with the ability to speak with people at all professional levels
- Intellectual curiosity and desire to learn
- Excellent written and verbal communication skills
- Demonstrated ability to work both individually and as part of a team
What We Offer:
- 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days
- Social insurances and housing fund
- Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
- Free snacks and beverages in the office, including free coffee
- Competitive salary depending on experience.
- Casual work environment,
- Monthly birthday celebration, team building, and other social events
Interview Process:
- Meet your Guidepoint Recruiter!
- Initial Candidate Screen
- Meet the Guidepoint Teams!
- Hiring Manager Interview
- Mock Assessment (Role Dependent)
- Complete a stimulated client request and gain more insight into the role
- Interview Process Outcome
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
#LI-TH1
#LI-onsite
Ready to apply?
Apply to GuidepointProject Manager, Client Service
Share this job
Overview:
The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.
Play a vital role in Guidepoint’s success.
As a Project Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects.
Interview Process:
- Meet your Guidepoint Recruiter!
- Initial Candidate Screen
- Meet the Guidepoint Teams!
- Hiring Manager Interview
- Mock Assessment (Role dependent)
- Complete a simulated client request and gain more insight into the role
- Mock Interview
- Discuss your assessment with the Guidepoint teams
- Interview Process Outcome
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
- Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
What You Will Own:
- Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
- Coordinate and work with a team of Associates to Execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more
- Mentor the Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client’s project
- Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services
- Work with other Project Managers in the team to provide industry guidance for projects
- Each PM contributes to the company goals and has their own target that impacts the team targets
Experience You Will Bring:
- Bachelor’s or Master’s degree
- 2 - 4 years of client-facing or account management experience
- Experience working in fast paced environments
Skills You Will Bring:
- Outgoing personality with the ability to speak with people at all professional levels
- Excellent priority management and ability to work within tight deadlines
- Excellent written and verbal communication skills
- Effective time management and organizational skills
- Demonstrated ability to work both individually and as part of a team
- Fluency in English is required, and knowledge of additional languages is preferred (French, Spanish, German, etc.)
- Desire to go the ‘’extra mile’’ in terms of client relationship management
- PMP certification is neither required nor desired
What We Offer:
- Competitive compensation
- Private health insurance
- Entrepreneurial environment, autonomy, and fast decisions
- International exposure to the global Guidepoint service teams
- Casual work environment
- Summer and winter team events
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
#LI-hybrid
Ready to apply?
Apply to GuidepointResearch Manager, Client Service(Night Shift)
Share this job
OVERVIEW:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
Play a vital role in Guidepoint’s success.
As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,500,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
- Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
What You Will Own:
- Work with Project Managers to develop strategies for satisfying each client project request
- Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
- Identify the best leads and invite them to join our network to participate in consultations with our clients
- Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients
Experience You Will Bring:
- Bachelor’s degree or higher
- Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
- Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
- Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
- Proactive, result-driven, initiative, and ability to go the extra mile
- Able to deliver excellent service to clients and surpass their expectations within tight timelines
- Demonstrated ability to work in a team atmosphere but also independently
- Desire to learn about the business and work in a fast-paced entrepreneurial environment
Skills You Will Bring:
- Desire to work in a sourcing/lead generation type of role
- Ability to work in a fast-paced, results-oriented environment
- Excellent time management and organizational skills
- Outgoing personality with the ability to speak with people at all professional levels
- Intellectual curiosity and desire to learn
- Excellent written and verbal communication skills
- Demonstrated ability to work both individually and as part of a team
What We Offer:
- 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days
- Social insurances and housing fund
- Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
- Free snacks and beverages in the office, including free coffee
- Competitive salary depending on experience.
- Casual work environment,
- Monthly birthday celebration, team building, and other social events
Interview Process:
- Meet your Guidepoint Recruiter!
- Initial Candidate Screen
- Meet the Guidepoint Teams!
- Hiring Manager Interview
- Mock Assessment (Role Dependent)
- Complete a stimulated client request and gain more insight into the role
- Interview Process Outcome
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
#LI-TH1
#LI-hybrid
Ready to apply?
Apply to Guidepoint