What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The Manager, Technical Support is responsible for the day-to-day leadership of a Technical Support team, ensuring timely, effective, and empathetic customer support. This role works closely with cross-functional partners to align team performance with strategic business goals and customer outcomes. The Manager supports their team in understanding the what, the how, and the why of support priorities — from service quality and customer satisfaction to operational excellence. As a skilled people leader and customer advocate, the Manager empowers their team to grow in their craft and deliver exceptional support experiences.

In this role, you'll lead a team dedicated to Jamf's Premium Support customers, these are organizations that depend on a higher level of partnership, faster resolutions and a support experience that goes beyond the ticket.

This role is hybrid in the Netherlands. We are only able to accept applications for those based in the Netherlands or have sponsorship to live and work in the Netherlands. We are looking for a candidate who wants to work hybrid from the Amsterdam office 2 days per week.

What you can expect to do in this role:

• Coach direct reports to foster growth and development with an emphasis on our values of selflessness and relentless self-improvement.
• Conduct regular 1:1s, goal setting, and performance reviews to ensure continuous development, provide actionable feedback, and foster strong relationships built on trust and accountability.
• Remove obstacles and provide resources for members of Technical Support, to enable them to do their best work.
• Hold team members accountable to performance goals (KPIs), quality standards, and established processes.
• Maintain and contribute to evolving departmental policies, contributing both directly and through collaboration.
• Champion our customer's success by ensuring support engagements are outcome-driven and aligned with customer goals; manage escalations, gather feedback, and identify opportunities for improvement.
• Monitor team performance and business impact, taking proactive action to ensure customers receive timely and effective support.
• Participate in hiring, onboarding, and staffing processes.
• Cultivate an inclusive and supportive team environment where every member feels respected, valued, and empowered to contribute.
• Other duties as assigned, including but not limited to, travel (up to 20%), leading or supporting strategic cross-functional initiatives, customer escalation oversight, and customer engagement.
• Proven ability to navigate organizational complexity while managing competing stakeholder interests fairly and effectively.

What we are looking for:

• 2+ years of demonstrated experience managing direct reports (required).
• Excellent written and verbal communication skills (required).
• Strong ability to listen effectively and exercise empathy in all contexts and situations with a variety of audiences, including both teams and customers (required).
• The ability to lead others with compassion and professionalism, while managing conflict and having difficult conversations effectively when needed (required).
• Proven track record of engaging with customers in a way that focuses on outcomes (required).
• Ability to make informed decisions using data and measurable insights to guide actions (required).
• Be a champion of change; foster team adoption on decisions, strategies, and initiatives that are handed down (required).
• Work collaboratively with others to execute on all types of work, ranging from day to day operations, to large departmental projects (required).
• Thrive in a constantly changing, fast paced, agile environment (required).
• Familiar with business-to-business customer service delivery at an enterprise level in a SaaS setting (preferred).
• Experience delivering customer service in a technology focused market (preferred).
• Bachelor’s Degree (preferred).
• A combination of relevant experience and education may be considered. 

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. New
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
• Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75,000 global customer base.
• Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!

At AKQA (part of WPP), we believe in the imaginative application of art and science to create ideas, products, and services that shape culture and drive meaningful outcomes. With an entrepreneurial and collaborative spirit, we design adaptive digital experiences that combine creativity, technology, and craft.

The Delivery team sits at the heart of everything we do, ensuring work is delivered with precision, care, and commercial clarity. As Associate Programme Director for the Amsterdam office, you will lead a portfolio of complex, technology-led production programmes, including work shaped by AI and advanced CGI techniques.

You will steward programme health end-to-end, balancing client ambition with agency capability, and building delivery models that are efficient, scalable, and future-facing. A key part of your role is helping evolve how AI-enabled workflows and modern production methods are applied across creative output.

You will partner with clients as a trusted advisor, helping them navigate opportunity, complexity, and change - while leading multidisciplinary teams to deliver work of exceptional quality. In doing so, you will help shape how emerging technologies are meaningfully integrated into delivery practice.

Based in central Amsterdam, you will collaborate across AKQA’s European studios in a culture built on ownership, curiosity, and craft, working alongside specialists who push the boundaries of creative technology and production.

ROLE & RESPONSIBILITIES

• Oversee a portfolio of projects (up to €2M), ensuring delivery on time, within budget, and aligned with AKQA standards across modern production and technology-enabled workflows.
• Act as primary client interface, building trusted senior relationships and advising on delivery strategy, including the effective use of AI and CGI where relevant.
• Lead end-to-end delivery of complex digital programmes, ensuring excellence in execution, strong coordination across teams, and resolution of delivery challenges.
• Own project financial performance, including budgeting, forecasting, and risk of overrun. Understand key cost drivers such as compute, tooling, and rendering, and contribute to portfolio-level planning.
• Define delivery approaches (fixed-price and T&M), leading scoping, estimation, scheduling, and SoW creation for complex programmes. Work closely with resource managers to ensure the right blend of specialist capability is applied.
• Partner with internal teams and clients to shape solutions and support new business opportunities, contributing to growth in AI-enabled production and advanced CGI work.
• Identify and mitigate delivery risks, including ethical considerations, data usage, and production complexity. Maintain high standards through structured reviews and continuous improvement of tools and ways of working.
• Coach and develop delivery teams, strengthening capability in modern production pipelines and emerging technologies, while fostering a high-performance, collaborative culture.

QUALITIES & CHARACTERISTICS

• Extensive experience delivering complex digital production programmes in fast-moving, technology-led environments.
• Strong grounding in CGI, animation, real-time, or generative production workflows.
• Expert understanding of programme and project management across Agile, Hybrid, and Waterfall approaches.
• Proven ability to manage budgets, forecasting, and commercial delivery with strong attention to value and efficiency.
• Confident in working with business metrics, forecasting models, and financial principles.
• Strong commercial awareness with a focus on ROI, delivery effectiveness, and long-term value creation.
• Excellent stakeholder management skills, including engagement at senior and executive level.
• Ability to translate complex technical concepts into clear, compelling business narratives.
• Experience mentoring and developing multidisciplinary teams.
• Strong understanding of emerging technologies, ethical considerations, and modern production models.
• Strong alignment with human-centred design, creative craft, and outcome-driven delivery.
• Strong understanding of creative technology, AI ethics, and emerging production models
• High affinity with human-centred design, creative craft, emerging technologies, and OKR-driven outcomes

AKQA is committed to developing wellbeing and supporting life choices for our team. We provide an extensive range of benefits. To find out more click here

SUITSUPPLY is a global leader in men's fashion, specializing in high-quality suits and menswear, available online and in stores worldwide. Our mission is to empower people to look and feel their best, leveraging cutting-edge technology to provide exceptional customer experiences. At SUITSUPPLY, innovation drives us, and craftsmanship, quality, and service define us. Are you a natural leader with a passion for technology and team success? Join us! We are looking for an experienced Software Engineering Manager to lead our dynamic engineering teams and help drive our digital transformation as we scale up to become the global style destination. If you’re passionate about technology, agile methodologies, and empowering teams to achieve their best, this is the perfect opportunity for you!

What You'll Do:

• Lead and Inspire: Coach, develop, and guide multiple IT development teams, fostering a culture of autonomy, collaboration, and continuous improvement.
• Ensure Quality Delivery: Oversee the delivery of high-quality software products that meet business goals and customer needs.
• Boost Team Performance: Increase team velocity by setting up personal development plans, facilitating knowledge sharing, and promoting technical growth.
• Collaborate for Success: Work closely with other Engineering Managers, Software Architects, Product Owners and Director of Engineering to define and execute a long-term Tech & Product vision and strategy.
• Simplify and Scale: Simplify our complex technical legacy systems and support our growth from a startup mentality to a mature, scalable organization.

Who you are:

• Proven Leadership: Several years of experience managing and steering Agile teams of 5+ engineers.
• Technical Expertise: Bachelor's degree in Computer Science or significant hands-on development experience with a solid track record of career growth.
• Agile Mindset: Strong background in Agile methodologies, with knowledge of coding in multiple languages (hands-on coding is not required for this role!).
• Team Development: Demonstrated success in line management, nurturing high-performing teams, and enabling both personal and professional growth.
• Global Perspective: Experience in an international environment, with the ability to communicate effectively on both technical and non-technical topics. 
• Managing 3-5 high-performing, autonomous teams to drive increased velocity and deliver results.
• Attracting and hiring top talent to build strong, dynamic engineering teams
• Delivering high-quality software solutions with a focus on continuous improvement
• Scaling our tech infrastructure by leveraging SaaS, cloud-native technologies, and simplifying legacy systems to support growth.

What you get:

• Competitive Compensation: An excellent salary package.
• Make an Impact: Contribute to our ambitious growth plans.
• Exclusive Discounts: 40% discount on all Suitsupply products.
• Global Workforce: Join a diverse team with 20+ nationalities, serving customers in 30+ countries and 100+ stores.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

Are you a visionary Paid Search leader with a proven track record of driving tangible revenue and market share growth? Do you thrive on the thrill of the pitch and the satisfaction of expanding client portfolios? We're seeking a dynamic Paid Search leader to ignite our presence in EMEA, transforming our Paid Search discipline into a powerhouse of growth, innovation, people happiness, and client success.

You will serve as a thought leader, shaping a forward-thinking vision for Paid Search across EMEA while driving growth in this service area. You will lead the charge in evolving our Search discipline in a rapidly evolving and disrupting ecosystem. You won't just keep up with Google’s AI shifts; you will proactively integrate generative AI across platforms into our daily operations to redefine what 'performance' looks like in an AI-first world.

You will lead a team of currently 50 across EMEA and give support by removing blockers and ensuring they have access to the right tools and knowledge. Your goal is to empower every consultant/lead, giving them the confidence to deliver high-quality projects and tasks.

WHAT YOU’LL DO:

• Take a strategic lead in the overall performance, profitability, and long-term business growth of our Paid Search discipline across EMEA
• Accelerate and drive the transition from traditional Paid Search management to AI-driven accounts.
• Be a key player in new business efforts, actively engaging in pitches, refining our sales narratives, and collaborating closely with our new business department to secure and expand our client base. 
• Establish the right organisational set-up of the Paid Search teams to ensure quality and performance across EMEA; 
• Drive adoption of the right tech and tooling, alongside ensuring we have a data-led approach across all accounts
• Coach and mentor our Paid Search Leads and empower every consultant to deliver high-impact, business-driven Paid Search projects.
• Make sure the Paid Search team has an innovative mindset and is a first mover in adopting new technology and advertising solutions. Recognized in the industry by winning awards;
• Oversee top Paid Search clients and drive innovation, project growth, and excellence in delivery.
• Spend at least 60% of time on projects or sales initiatives
• Enable and boost x-craft collaboration, bringing our Paid Search activities and offerings closer together with adjacent crafts, such as Content, Data, AI, Organic Search and Social.
• Ensure an agile development of our Paid Search proposition, aligning product-market fit and traction with the right target clients.
• Encourages knowledge sharing and best practices between teams within EMEA.

WHAT YOU BRING:

• Have at least 10 years of experience in Paid Search.
• Are highly autonomous and proactive, demonstrating the ability to own complex projects and make significant decisions with minimal oversight.
• You have a deep curiosity for AI and machine learning. You don't just follow trends; you understand how to apply tools.
• Have a significant focus on business development, a successful track record with pitching, and client relationship management. You genuinely love the sales process.
• Have broader digital marketing knowledge (Social, Display, Content Marketing, Data etc.).
• Have experience with, and gain a lot of energy from, guiding other people and leading leaders.
• Are analytical, flexible, and able to work independently.
• Have great communication skills (verbal and written) and the ability to persuade.
• Are ambitious, results-oriented, and know how to plan and organise.
• Are fluent in English.

WE OFFER
Please note that benefits may vary by location. Feel free to reach out to your recruiter for more details.

• • Hybrid working policy
  • Stay happy and healthy with a contribution to your health through the OpenUp platform, and a multisport programme;
  • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021.
  • Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
  • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
  • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

We are looking for an experienced HRIS Team Lead to oversee our HR technology function with a strong emphasis on people leadership, technical excellence, and global team direction. This role combines deep HRIS and Workday expertise with inspiring leadership and clear decision-making.

You will lead a globally distributed HRIS team, set priorities, and ensure our HR systems are reliable, scalable, and well-managed. You will play a pivotal role in shaping how HR technology supports both business and employee experience, while building a high-performing team across regions.

This is a hands-on leadership role for someone who enjoys developing people, improving systems and processes, and providing direction in a complex and fast-moving environment.

Responsibilities

People Leadership & Team Development

• Lead, inspire, and develop a globally distributed HRIS team, creating a strong sense of purpose and shared accountability
• Build a cohesive team culture across regions through trust, inclusion, and consistent leadership
• Coach team members through regular feedback, development conversations, and supportive challenge
• Create an environment where people feel confident to share ideas, raise issues, and continuously improve

HRIS Strategy & Direction

• Own the HRIS strategy, aligned to People and business priorities as per the HRIS Roadmap
• Translate HR and business strategy into measurable HRIS outcomes
• Provide strategic direction for architectural, AI, and automation initiatives led by the HRIS Architect
• Balance strategic progress with operational stability

Prioritization & Delivery

• Own the delivery of HRIS initiatives, partnering with the HRIS Project Manager — who manages intake, backlog, sprint planning, and roadmap maintenance — to ensure effective prioritisation and continuous improvement of the delivery process
• Make informed trade-offs of priorities based on impact, risk, and capacity, applying best practice to balance local priorities with a global vision
• Ensure delivery meets agreed timelines, quality standards, and business expectations

HR Technology Platform Accountability

• Be accountable for the stability, scalability, and effectiveness of our HR technology ecosystem, including: Workday (Core HCM, Compensation, Time Tracking, Absence Management, Talent & Performance), Greenhouse (Recruiting/ATS), Glint (Engagement), Reflektive (Performance Management)
• Work with the HRIS Architect and team to ensure strong governance across configuration, security, release management, and documentation
• Act as senior escalation point for complex or high-impact HRIS issues
• Balance consistent global standards with appropriate regional flexibility

Process Improvement

• Drive continuous improvement across HRIS processes, workflows, and operating models
• Identify and implement opportunities to simplify processes, reduce manual effort, and improve efficiency
• Use data and performance metrics to monitor system health and identify improvement opportunities

Stakeholder Partnership

• Proactively engage and build trusted relationships with key HR stakeholders, providing regular updates to HR through 1:1 calls, newsletters, and written updates
• Build trusted relationships with IT Ops, People Analytics, and business stakeholders globally
• Ensure systems deliver accurate, reliable data for reporting and decision-making
• Communicate confidently, making HR technology accessible to non-technical audiences

Requirements

• Bachelor's degree in Human Resources, Information Systems, Business, or equivalent practical experience
• 8+ years of progressive HRIS experience, including 5+ years with Workday
• 3+ years leading technical teams, ideally in a global or multi-region context
• Hands-on experience configuring Workday Core HCM, Compensation, Time Tracking, Absence Management, and Talent & Performance
• Experience with applicant tracking systems (Greenhouse preferred) and HR technology ecosystem management
• Proven ability to manage multiple HR platforms and their integrations
• Demonstrated success driving process improvement and simplifying workflows
• Strong understanding of HR data, reporting, and data quality principles
• Experience working in agile or sprint-based delivery environments
• Ability to translate technical concepts into clear solutions
• Confident, collaborative leadership style with a people-first approach
• Willingness to travel to other IMC offices (Chicago, Sydney, Mumbai) and flexibility to join out-of-hours calls where required.

Preferred:

• Workday certifications (HCM Pro, Compensation, Absence, Time Tracking, Talent & Performance)
• Experience with Greenhouse, Glint, Reflektive, or similar platforms
• Experience with HRIS integrations and APIs across multiple systems
• Background in tech industries
• Exposure to AI/automation in HR systems

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We’re looking for an Engineering Manager who can turn complex challenges into meaningful impact. You’ll lead a team building the billing and business systems that power how creators all over the world earn, scale, and thrive with Manychat. With your blend of technical depth and people-first leadership, you’ll help engineers grow, deliver high-quality features, and move fast without losing focus. You’ll balance strategy and execution — from guiding architecture decisions to jumping in when things get real.

WHAT YOU'LL DO 🚀

• Technical Leadership: Guide architecture and technical decisions to ensure scalability and best practices. Identify roadblocks and implement solutions to keep teams on track.
• Team Development: plan team growth, recruit, mentor, and motivate engineers while fostering a strong feedback culture.
• Performance Management: Evaluate and enhance team performance through regular feedback.
• Stakeholder Collaboration: Align with the Area Product Owner and Engineering Managers on a long-term strategy and OKRs.
• Process Optimization: Improve workflows to elevate team efficiency. Lead the team through evolving challenges and drive innovation.
• Hands-On Support: Participate in code reviews, system design, and occasional coding to coach the team.

WHAT YOU'LL BRING 💥

• 3+ years of successfully leading and scaling cross-functional development teams with backend and frontend scope as an Engineering Manager.
• Proficiency in English, and ideally experience working with global teams.
• Expertise in software development and architecture design, experience with high-load is a plus.
• Familiarity with PHP 8.* as a developer.
• Proven track record of improving development engineering processes and increasing team efficiency. Ability to foster trust-based relationships with the Product organization and Engineering managers.
• Experience with Agile values and principles.

WHAT WE VALUE IN OUR LEADERS 💡

• Communication. Ability to clearly and effectively convey thoughts and ideas while actively listening and responding to others
• Collaboration. Effectively working with others to achieve common goals. Ability to ask questions and seek help.
• Proactivity. Ability to take initiative and anticipate future challenges or opportunities, rather than merely reacting to events as they occur
• Sense of Ownership. Being accountable for their actions, taking ownership of decisions and projects
• Flexibility. Ability to pick things up on the go, readiness to keep moving the needle even though the conditions are not perfect (they’re never perfect).
• Adaptability. Ability to adjust effectively to new conditions, being open to change, learning new skills and maintaining a positive attitude in uncertainty or unexpected situations
• Product orientedness. Strong interest in product and focus on customer needs. Continuously seeking ways to enhance product features, performance, and value
• Self-awareness. Ability to reflect on and recognize how one's emotions, strengths, weaknesses and values impact their actions and decisions.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

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