Job Overview

We are seeking a reliable, detail-oriented Systems Administrator I to join our Tactical Systems (TS) team full-time. This onsite role in Huntsville, AL is responsible for delivering Tier 1 technical support, maintaining IT asset accountability, and supporting daily IT operations within a highly controlled, compliance-driven environment. This position operates within a CMMC-aligned framework and requires strict adherence to security policies, access controls, and standardized processes. The ideal candidate is disciplined, processoriented, and comfortable working with users at all levels of the organization—including frequent interaction with senior and executive leadership. The role requires professionalism, discretion, and the ability to create positive, efficient support experiences for time-sensitive, high-visibility stakeholders.

Essential Functions

• Tier 1 Technical Support
  • Serve as first-line support for IT issues across TS-supported systems and users.
  • Troubleshoot end-user issues including hardware, operating systems, connectivity, peripherals, and standard enterprise applications.
  • Escalate issues to Tier 2/3 teams with clear, complete documentation and defined troubleshooting steps.
  • Provide professional, responsive support to users at all levels, including Directors, VPs, and C-suite leadership, ensuring interactions are handled with urgency, discretion, and polish.
  • Support urgent or high-impact executive-facing requests while upholding process and compliance requirements.
• Asset & Inventory Accountability
  • Maintain strict control and tracking of IT assets in accordance with company and compliance requirements.
  • Ensure accurate documentation of assigned equipment and asset status.
  • Support asset lifecycle tracking, including redeployment and retirement, in coordination with established processes.
• Process & Compliance Adherence
  • Operate within a CMMC-aligned environment, following all security and access control policies.
  • Utilize approved workflows and ticketing systems (e.g., Zendesk) for all work performed.
  • Ensure all actions are documented, traceable, and compliant with internal standards.
  • Do not deviate from established processes or implement unauthorized solutions.
• Documentation & Operational Support
  • Document all work performed in the ticketing system with clarity, accuracy, and consistency.
  • Follow established IT operational procedures and escalation paths.
  • Identify gaps in processes and provide feedback for continuous improvement.
  • Maintain consistent, proactive communication with stakeholders, including executive users, to ensure transparency and confidence in IT operations.
• Perform other duties as required.

Standard Essential Functions

• Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Qualifications and Competencies

• Strong troubleshooting skills across hardware, OS, and standard enterprise user issues
• Professional communication skills, with the ability to confidently and tactfully support executive level users in high-visibility situations
• Ability to operate within structured, compliance-driven environments with minimal deviation
• Familiarity with asset management and inventory control processes preferred
• Demonstrated a High level of customer service in a help desk/support role
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Demonstrated ability to learn new technologies quickly.

Education / Certifications

• A bachelor's degree in Information Technology, Computer Science, or a related field is preferred or equivalent experience.

Experience

• 1+ years of experience in system administration, with a focus on Active Directory and network infrastructure.
• Basic experience supporting Windows operating systems in a managed environment
• Experience working within a ticketing system (Zendesk or similar)
• Prior Tier 1 IT support or help desk experience in a regulated or enterprise environment preferred
• Exposure to multi-site IT support models preferred
• Experience working in environments with strict security or compliance requirements (CMMC, NIST, etc.) preferred
• Experience providing direct or indirect support to senior leadership, executive staff, or other high priority stakeholders preferred

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:

• Frequently required to sit, and to reach to use computers and other office equipment
• Frequently required repetitive movements of wrists, hands, and/or fingers
• Occasionally required to lift up to 25 pounds

For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

Security Clearance

• Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required.

Disclaimer:

AEVEX Aerospace is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! 

We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported.

Upcoming Start Dates:

About the Role

As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider.

What You'll Do

• Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
• Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
• De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
• Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
• Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.

Training and Schedules

• Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.
• Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified.
• Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date.
• Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only.
• Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids.
• Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.

CLASS A:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off
• 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off
• 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off
• 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off
• 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off
• 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off
• 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off

CLASS B:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible. 

CLASS C:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible. 

Pay, Benefits,and Career Growth 

• Starting Pay: $16.25 per hour 
• Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.) 
• Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
• Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero. 
• Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education.

What We’re Looking For

• Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations.
• Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions.
• Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies.
• Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens.
• Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience.
• Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately.

Position Requirements

• Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
• Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
• Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles.
• Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
• Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
• Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
• Background Check: Must successfully pass a criminal background screening.
• Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset.

Remote Technology Requirements

To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process.

Required Equipment & Specs:

• Computer: Personal desktop or laptop (manufactured in 2020 or later).
• Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer).
• Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed).
• Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space.
• Peripherals: Webcam and a usb-wired headset.
• Browser: Google Chrome (23+) or Mozilla Firefox (3+).
• Internet: Secure, wired high-speed connection (no Wi-Fi).
• Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms.
• Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication.

Incompatible Devices (Not Allowed):

• Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job. 
• Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks.
• Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering.
• Software: VPNs, privacy/proxy services, or hosted/virtual PC services.
• Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft.

Before Applying: Verify Your Windows Version:

As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible.

• Check Your Version: Press the Windows Key + R, type "winver", and hit Enter.
• Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates.
• Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually.
• Upgrades are typically free and take only a few minutes.

The Hiring Process

Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match.

The Step-by-Step Journey:

• Application: Submit your information through our careers page—it only takes a few minutes!
• Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment.
• The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals.
• Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed.
• Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons.
• Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline.

Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA

WE WANT TO HEAR FROM YOU, APPLY TODAY! 

If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day.

Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP!