VP, Account Management - Facilities

POSITION SUMMARY:

We are seeking an experienced and strategic VP, Account Management, to focus on driving sales growth in our Sago facilities.  As a VP, Account Management - Facilities, you will be responsible for developing and growing a portfolio of new and existing clients specifically focused on our U.S. facilities.  The ideal candidate will have deep, established relationships with in-person clients and an extremely strong knowledge of Sago’s facilities and the local respondent market.

KEY JOB RESPONSIBILITIES:

·       In depth understanding of Sago Facility locations, operations, and services and how to customize outreach for different customer segments through a deep understanding of in-person customer needs and requirements.

·       Manage an existing portfolio of facility clients, based on set sales targets and working with operations to ensure that the profitability expectations are met

·       Identify and build strong relationships with influencers/decision makers within client organizations to develop new business.  This role requires consistent and targeted hunting to hit success metrics.

·       Develop annual sales plan to produce aggressive year-over-year growth and effectively manage profit/pricing expectations.

·       High level calendar optimization across Sales, Ops, and Client stakeholders

• Identifies new sales opportunities and drive revenue by acquiring new facility clients, expanding into new departments within existing accounts and/or reviving lapsed customers. Owns long-term client lifetime value over short-term project profitability
• Utilize knowledge of accounts and existing data to analyze and forecast account performance.

• Achieve and/or exceed quarterly revenue, and profit targets and lead indicator performance metrics.

• Develop insightful proposals and deliver strategic sales communications; consult with clients on sample design and business issues.
• Provide superior customer service by working with internal teams in collaboration on project specifications – including calendar management and local feasibility - and deliver quality results to clients while actively resolving sales issues.
• Manage incoming facility rental-only bid requests, partnering with Account Management talent for other bidding needs.

·       Work closely with Sales leadership to ensure all account strategy is aligned with company goals and objectives.

·       Work jointly and in collaboration with VP Facility Operations to deliver an exceptional client experience and return us to growth

·       Provide client feedback and industry input to improve current products and innovative client tools/products.

·       Deliver results that produce high levels of client satisfaction and loyalty

CORE COMPETENCIES:

·       Strong knowledge of Sago’s facilities and a passion to grow that product

·       Deep focus on client satisfaction, loyalty, and long-term partnership development

·       Strong interpersonal and communication skills to engage with clients and collaborate across multiple internal teams and stakeholders

·       Ability to identify customer needs and recommend appropriate solutions

·       Excellent negotiation and persuasion skills

·       Strategic thinking and problem-solving abilities

·       Proficient in analyzing sales data and market trends

Requirements

Education/Experience/Computer Skills

·       Bachelor’s degree or equivalent experience required.

·       Applicants must bring a mature level of industry knowledge and expertise with a strong knowledge of qualitative and quantitative data collection methodologies

·       Strong knowledge of Microsoft Office

Benefits

Medical, Dental, Vision, 401K