About this Social Media Manager role at OLIVER Agency - North America
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Social Media Manager
Location: Hybrid - Toronto, Canada
About the role:
As Social Media Manager, you'll own the day-to-day social presence of multiple consumer brands — ensuring content is platform-right, audience-relevant, and creatively sharp. You'll develop strategies and playbooks, manage communities, analyse performance, and bring fresh thinking to how brands show up in culture.
You'll work closely with creative, strategy, insights, and production teams — and alongside media agency partners — to deliver integrated social programmes that grow reach, build engagement, and inform broader campaign planning.
What you will be doing:
- Develop and maintain social playbooks, defining strategy across content, channel, and creative approach for each brand
- Plan, create, and publish timely, platform-optimised content — including short-form video, recipe and food-culture posts, UGC curation, and copywriting — tailored to each brand's voice and audience
- Manage and grow communities across Instagram, TikTok, Facebook, Pinterest, YouTube, Snapchat, and emerging platforms, fostering authentic engagement and surfacing consumer insights
- Monitor platforms for customer service opportunities, respond to conversations on behalf of clients, and escalate where needed
- Conduct social listening across key platforms to identify content opportunities, cultural moments, and emerging trends
- Track and analyse performance against KPIs, delivering monthly reporting with clear recommendations
- Collaborate with food influencers, creators, and community members to amplify reach and drive authentic engagement
- Work with media agency partners to traffic content and assets for paid social campaigns
- Develop and maintain content calendars that balance always-on activity with campaign bursts and reactive moments
- Partner with cross-functional teams — including creative, strategy, insights, and production — to identify new social opportunities and support growth objectives
What you need to be great in this role:
- Proven track record managing social media accounts and communities end-to-end, ideally in an agency environment
- Experience working with multicultural audiences, natural or textured haircare brands, food brands, or similar consumer categories is a strong advantage
- Strong content creation and copywriting skills across formats — able to adapt brand voice across platforms and write with impact whether in 280 characters or 60 seconds
- Platform fluency across Instagram, TikTok, Facebook, Pinterest, YouTube, and Snapchat — and genuine curiosity about what's emerging
- Experience with social analytics and listening tools such as Hootsuite, Sprout Social, Brandwatch, or equivalent
- Ability to manage multiple brands, projects, and timelines simultaneously without compromising quality
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Proficiency with Gen AI tools relevant to social media — including content ideation, copy drafting, and image generation — to enhance output quality and efficiency
- Experience building personal AI workflows that improve efficiency without sacrificing brand judgment
- Agentic approach to content planning and problem-solving: able to break complex briefs into clear, actionable steps
- Ability to critically evaluate AI outputs and apply human creativity and brand sensibility
Req ID: 18094
#LI-SP1 #LI-MIDSENIOR
At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
