About this ServiceNow Technical Lead role at Eqbank
Join a Challenger
At EQB, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
The ServiceNow Technical Lead is responsible for leading the design, development, and maintenance of the Bank's ServiceNow platform and applications. This is a senior role that functions independently and as a coach to colleagues.
The Lead will collaborate with developers, system admins, support teams, stakeholders, and external vendors to ensure that the ServiceNow platform meets the business needs and aligns with the Technology strategy and best practices.
The Lead will also provide technical guidance, mentorship, and coaching to the ServiceNow developers and administrators within the ServiceNow Centre of Excellence and oversee their work quality and performance. Reporting to the Manager, ServiceNow Centre of Excellence, the Lead will ensure that the ServiceNow platform is secure, reliable, scalable, and compliant with the Bank’s policies and standards.
The Core Responsibilities!
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Oversee the design, development, testing, and deployment of ServiceNow applications and enhancements, following the Bank’s standards for software development life cycle and ITIL framework.
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Collaborate with developers, admins, business analysts, business units, and external vendors to gather and analyze requirements, propose solutions, and provide estimates for ServiceNow projects and initiatives.
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Ensure that the ServiceNow platform and applications are aligned with the Technology strategy and roadmap, and adheres to the Bank’s policies, standards, and best practices.
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Provide technical leadership, mentorship, and coaching to the ServiceNow developers and administrators within the ServiceNow Centre of Excellence and oversee their work quality and performance.
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Manage the configuration, administration, and maintenance of the ServiceNow platform, including security, integrations, workflows, automation, and reporting.
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Assist in the monitoring and troubleshooting of the ServiceNow platform and applications and resolve any issues or incidents in a timely and effective manner.
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Support the application rollout and upgrade projects by working with the internal teams and vendors and coordinate the change management and release management processes.
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Prepare and maintain technical documentation, training materials, and user guides for the ServiceNow platform and applications.
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Communicate and follow up on all issues and projects on a timely basis, ensuring all stakeholders are kept informed and updated.
Let's Talk About You!
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8 or more years of experience in the field of Information Technology, with advanced experience of at least 5 years of experience in ServiceNow development and administration in a senior role
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Experience with technical leadership within a team would be considered an asset.
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Post secondary education, preferably in the areas of Information Technology or Computer Science and/or equivalent experience.
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Certification in ServiceNow System Administrator, ServiceNow Application Developer, or equivalent experience
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Advanced experience with ServiceNow modules, such as ITSM, ITOM, ITAM, HRSD, and FSM
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Experience in CSDM adoption and CMDB concepts
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Proficient in ServiceNow scripting and development tools, such as JavaScript, HTML, CSS, AngularJS, REST API, and Glide
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Hands-on problem-solving skills and a proven ability to debug and troubleshoot technical issues.
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Good knowledge of Software Development Life Cycle (SDLC) concepts and best practices for both waterfall and agile methodologies. Agile designation(s) would be considered an asset.
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Good knowledge of ITIL framework and related support processes. ITIL designation(s) would be considered an asset.
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Self-starter with the ability to quickly grasp complex issues. Able to break down issues for general audience.
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Passionate about delivering exceptional end-user experiences.
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Ability to translate requirements into executable solutions within the platform.
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Strong administration mind-set with advanced security acumen.
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Strong verbal and written communication skills.
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.
