About Us

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

Role overview

We are looking for an experienced Senior Salesforce Administrator to support a fast-paced Go-to-Market Systems team working closely with Sales and Operations. This role is focused on keeping Salesforce reliable, accessible, and efficient for day-to-day users across business teams.

You will act as the first point of contact for Salesforce user support, handling access management, user issues, light configuration, data quality, reports, documentation, and escalation of more complex platform challenges to Product and Engineering teams.

COMMITMENT: Full-time, 6+ months

LOCATIONS: India, Bangladesh, Philippines, Singapore

PROCESS: 3 Client Interviews

NOTES: Experience in large-scale technology companies or products with 1M+ users/downloads is strongly preferred.

Responsibilities

• Serve as the first point of contact for Salesforce user support
• Manage Salesforce user provisioning, de-provisioning, and access requests
• Troubleshoot user access, visibility issues, and standard Salesforce errors
• Maintain roles, profiles, permission sets, sharing rules, and security settings
• Perform routine Salesforce configuration, including fields, page layouts, list views, and reports
• Support data quality through imports, exports, cleanup, and maintenance activities
• Monitor Salesforce Flows, Validation Rules, and standard automations
• Escalate complex platform issues to Product or Engineering teams when needed
• Document troubleshooting guides, support processes, and standard operating procedures
• Support Sales, Operations, and Go-to-Market teams in day-to-day Salesforce usage

Requirements

• 5–7 years of hands-on experience as a Salesforce Administrator
• Strong knowledge of Salesforce administration and CRM operations
• Experience with user access management, roles, profiles, permission sets, and sharing rules
• Solid understanding of Salesforce standard objects, including Leads, Contacts, Accounts, and Opportunities
• Experience troubleshooting Salesforce access, visibility, and standard system errors
• Ability to perform declarative Salesforce configuration, including fields, layouts, reports, and list views
• Experience supporting Salesforce data quality through imports, exports, and maintenance
• Strong written and verbal English communication skills