Job purpose:

Responsible for supporting Sales, Community, and Marketing departments in Hyde Park Developments with their system requirements and implementing necessary changes into Salesforce of products.

Key Accountabilities:

·       Configure standard Salesforce functionality (objects, fields, page layouts, validation rules, workflows,).

·       Customize Lightning components and page layouts to enhance user experience.

·       Perform data imports, updates, and exports using tools like Data Loader or Data Import Wizard.

·       Ensure data integrity and cleanliness through regular audits and deduplication processes.

·       Design and implement automation using flows, process builders, workflow rules, and approval processes.

·       Create, manage, and deactivate users, roles, profiles, and permission sets.

·       Maintain user access rights in line with security policies.

·       Maintain and update automation in response to business changes.

·       Create and maintain custom reports and dashboards for various business units.

·       Provide insights and analytics support to end-users and management.

·       Manage configuration changes and deployment using sandboxes.

·       Coordinate with developers and stakeholders on release schedules and system testing.

·       Monitor system performance and troubleshoot issues.

·       Coordinate with Salesforce support for bug resolution and platform updates.

·       Provide user training and create documentation (manuals).

·       Serve as the first line of support for user issues and system inquiries.

·       Ensure compliance with internal policies and data protection regulations.

·       Monitor and manage data visibility and sharing rules.

·       Track Salesforce licenses and manage third-party apps and integrations.

·       Liaise with Salesforce Account Executives for renewals or upgrades.

·       Granting user access and permission changes based on defined roles.

·       Implementing minor configuration changes and updates.

·       Creating standard reports, dashboards, and automation logic.

·       Implementing significant changes in process automation.

·       Integrating with external applications or APIs.

·       Changes that may affect data models or impact multiple departments.

·       Advising leadership on Salesforce capabilities and roadmap alignment.

·      Participating in system architecture discussions and scalability planning.

Requirements

·       Bachelor`s degree in Computer Science or any relevant discipline.

·       Minimum 2 years of relevant experience.

·       Minimum 3 years of experience Salesforce application

·       Bachelor`s degree in Computer Science or any relevant discipline.
·       Proven experience as salesforce  Consultant, with expertise in Salesforce Service Cloud, or related CX modules.