ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Real Time Analyst to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities

• Generate and distribute daily, weekly, and monthly reports covering staffing, service levels, adherence, and other operational metrics
• Analyze trends and identify variances in key performance indicators to provide actionable insights
• Ensure accuracy, integrity, and timeliness of all reports and data outputs
• Collaborate with Workforce Management and Operations teams to understand and deliver reporting requirements
• Maintain and enhance reporting frameworks to support evolving business needs
• Automate recurring reports and processes to improve efficiency and reduce manual effort
• Develop dashboards and visual reporting tools to improve data accessibility and interpretation
• Support ad hoc reporting requests and provide data-driven recommendations
• Monitor data quality and resolve discrepancies through validation and reconciliation processes
• Document reporting processes and maintain clear guidelines to ensure consistency
• Assist in continuous improvement initiatives related to reporting and analytics capabilities
• Engage stakeholders to clarify reporting needs and present insights in a clear, structured manner

Requirements

• At least 6 months of Real Time Analyst/Workforce experience in a BPO setting
• Excellent verbal and written communication skills
• Advanced proficiency in MS Excel
• Strong interpersonal skills
• Excellent analytical skills
• Strong problem-solving skills
• Ability to work well in a team environment.
• Ability to work independently
• Willing to work onsite in Shaw Blvd, Mandaluyong
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives