At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. 

The autonomous transition is a transformational opportunity for Lyft. Our strategy focuses on becoming the preferred marketplace, fleet, and operational partner for the world's best Autonomous Vehicle (AV) providers. As AV deployments scale, the programs that govern our partnerships, from pre-launch planning through ongoing operations, become a critical foundation for sustainable growth. This role sits at the center of that work, owning the end-to-end management of our autonomous partnership programs and serving as the primary face of Lyft to our external partners.

As a qualified candidate, you have a proven track record managing complex, multi-stakeholder programs in fast-moving environments. You are a skilled communicator who can represent Lyft externally with credibility and care, while driving alignment across a wide range of internal teams. You are energized by the combination of strategic relationship management and hands-on operational rigor, you know how to stay close to the details without losing sight of the bigger picture. You bring sound judgment, a collaborative mindset, and the ability to navigate ambiguity with confidence.

Responsibilities

• Own program management end-to-end, from launch planning through ongoing operations, including creating launch plans, driving internal alignment on milestones and deliverables, managing workstream trackers, and ensuring quality of deliverables
• Serve as the primary external point of contact for partners, leading regular syncs, managing day-to-day communications, and building the trusted relationships needed to navigate complex programs and surface issues proactively over time
• Act as the central hub across cross-functional internal teams supporting the program; drive alignment on priorities and decisions, escalate issues with the right context, and be accountable for resolution 
• Monitor program health and performance on a regular cadence; lead structured deep dives on customer experience, operational quality, and other key areas; present findings and share data and insights internally and with partners
• Drive program optimization and manage the joint roadmap with partners, own the project intake process, gather requirements and impact sizing from partners, coordinate prioritization across internal teams, and ensure execution against agreed commitments
• Identify and address gaps in processes, partner experience, or operational execution, proactively flagging risks and driving continuous improvement across the program lifecycle

Experience

• 5+ years of experience in program management, relationship management, operations, or a related field, with demonstrated experience in complex, multi-team environments and externally-facing programs
• Proven track record serving as a face of the company externally, managing partner or customer relationships with professionalism and sound judgment
• Strong program management skills, ability to drive multiple structured workstreams simultaneously across a wide range of stakeholders without losing sight of the details
• Excellent written and verbal communication skills; comfortable preparing materials for and presenting to senior internal and external audiences
• Experience managing joint roadmaps, intake processes, or cross-functional prioritization frameworks
• Ability to navigate ambiguity and operate effectively in a fast-moving environment where priorities and processes continue to evolve
• Familiarity with the AV, automotive, or mobility ecosystem is a plus

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $108,000 - CAD $135,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.