About this Program Coordinator / Portfolio Analyst role at EdgeConneX
Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, and Amsterdam, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do.
Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow’s data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers.
Title: Program Coordinator / Portfolio Analyst
Position Summary
The Program Coordinator serves as the operational backbone of the CIO's Product and Program Management Office (PPMO). This role owns the mechanics of the IT governance process — intake management, tracker maintenance, report production, automation workflows, and data hygiene — so that the strategic PPMO staff (Program Managers, Product Managers, Technical Project Managers) can focus on facilitation, stakeholder management, and cross-team coordination.
This is a remote role within the US but EST work hours are required.
Reports To
PPMO Delivery Lead
Key Responsibilities
Intake & Triage Operations
- Own the intake queue: receive, log, and route all new work requests through the single intake channel (Coda/JIRA)
- Work with team leads to ensure PPMO tools and processes are being utilized.
Reporting & Communication
- Build and maintain dashboard views in Coda/JIRA for leadership consumption
- Compile capacity utilization snapshots and impact summaries from team-reported data
Automation & Tooling
- Build and maintain automation workflows to reduce manual PPMO overhead through tooling
- Leverage AI tools (Claude, ChatGPT) for drafting summaries, meeting minutes, requirements, report templates etc.
Scrum Master & Agile Facilitation
- Facilitate sprint ceremonies for PPMO-aligned delivery teams: sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Manage and maintain Jira boards: configure sprints, maintain backlogs, track velocity, and enforce Definition of Done standards
- Produce sprint metrics and burn-down/burn-up reporting for leadership; surface delivery risk early and recommend corrective actions
Required Qualifications
- 2–4 years of experience in project coordination, PMO support, or business analysis
- Experience in an IT or technology organization
- Proficiency with Microsoft Office
- Proficiency with Jira for backlog management, sprint tracking, and agile workflow administration (required)
- Strong data organization and visualization skills — can build clean dashboards
- Demonstrated ability to manage multiple concurrent processes with attention to detail and deadlines
Preferred Qualifications
- Active Scrum Master experience — comfortable facilitating ceremonies, managing backlogs, and coaching agile practices on a delivery team
- Experience with automation tools (Zapier, Power Automate, UiPath)
- Exposure to AI-assisted productivity tools (Claude, ChatGPT, Gemini)
- Scaled Agile certification strongly preferred: SAFe Scrum Master (SSM), or SAFe Agilist (SA); CSM or PSM accepted in lieu
- Experience with Coda as a documentation and workflow platform (preferred); ability to build Coda docs, automations, and dashboards is a strong differentiator
- PMI-CAPM, Lean Six Sigma Green Belt, or equivalent certification (valued but not required)
Key Competencies
- Process discipline without rigidity — maintains the system without becoming a bureaucratic gatekeeper
- Comfortable with ambiguity — the governance framework is new; this role helps shape it through practice
- Proactive communication — doesn't wait for problems to surface; flags them early
- Tool-savvy — learns new platforms quickly and automates repetitive work by instinct
- Low ego, high reliability — this role succeeds by making everyone else's work easier, not by owning outcomes directly
EdgeConneX believes inclusion – of thought, backgrounds and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment where embracing differences helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.
EdgeConneX offers a competitive benefits package.
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