The Patient Care Coordinator is a key administrative and front-office partner who creates a welcoming, organized, and supportive experience for patients and families from the moment they enter our clinics. Serving as the first point of contact, this role plays a critical part in ensuring smooth clinic operations, clear communication, and a positive patient experience. 

The Patient Care Coordinator works closely with clinicians and care teams to support scheduling, registration, documentation, and day-to-day clinic flow. This role is ideal for someone who is detail-oriented, service-driven, and energized by supporting both people and processes in a fast-paced healthcare environment. 

WHAT YOU'LL DO:   

• Serve as the primary front desk point of contact, creating a welcoming and professional experience for patients and families 
• Manage check-in, registration, and scheduling workflows, ensuring accuracy and efficiency 
• Collect, verify, and maintain patient demographic and insurance information in the EMR 
• Handle administrative tasks including phone calls, documentation, scheduling requests, and visit preparation 
• Collect patient payments, process transactions accurately, and answer basic billing and payment-related questions. 
• Communicate and collaborate with clinicians and clinic staff to support smooth clinic operations 
• Support patient outreach and follow-up related to scheduling and care coordination needs 
• Maintain a clean, organized front-office environment and assist with opening and closing routines 
• Provide cross-coverage support, assist with training, and contribute to process improvements as needed 
• For PCCs with the clinical qualifications, there is the opportunity to flex up and support the back office as needed 

 WHAT YOU NEED:    

• High school diploma or GED required; additional education or equivalent experience is a plus 
• 1+ year of experience in an administrative, front desk, customer service, or patient-facing role 
• Comfort using computer systems and scheduling platforms (e.g., Microsoft Office, EMR or similar systems) 
• Healthcare experience preferred 
• Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail 
• Clear, professional, and empathetic communication skills — both written and verbal 
• Ability to remain calm, flexible, and collaborative in a fast-paced environment 
• Experience working with children and families is highly valued 
• A proactive mindset with a commitment to accountability, teamwork, and continuous improvement 

 COMPENSATION & SCHEDULE:  

• Clinic hours and shifts vary between the following windows:  
• North Alabama Clinics:  
  • Huntsville & Madison: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm  
• Central Alabama Clinics:  
  • Hoover & Tuscaloosa: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm  
  • Trussville: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm  
• South Alabama Clinics:  
  • Daphne: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm  
  • Mobile: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm  
• Hourly pay rate based on years of  experience 
• Evening premium pay applies to all shifts beginning at or after 6:00 PM 
• Weekend Premium Pay: Eligible for weekend premium pay on all weekend shifts worked. 
• Weekend Requirement: Full-time clinicians are expected to work a minimum of four weekend shifts per month. 
• Holiday Requirement: Required to participate in holiday coverage, including: 
  • One enterprise-designated winter holiday 
  • One enterprise-designated summer holiday 
  • One designated high-impact holiday 
• Holiday Premium Pay: All qualifying holiday shifts are eligible for applicable premium pay. 
• PRN-specific expectations:  
  • Maintain a minimum availability of three shifts per month. 
  • Work at least one weekend shift per month. 
  • Work at least one enterprise-designated winter holiday and one designated high-impact day during the applicable period. 
  • Qualifying holiday and impact-day shifts are eligible for premium pay. 
  • Maintain a high level of engagement with the organization between scheduled shifts. 
  • Regularly review company emails, communications, and operational updates to remain informed and connected to the team. 

 WHAT WE OFFER:    

• A collaborative, mission-driven workplace focused on kindness, equity, and service excellence 
• Opportunities to grow within an organization that values internal development and career progression 
• Supportive leadership and strong cross-functional collaboration 
• Competitive compensation including shift differential and premium pay opportunities 
• A role where your organizational skills and people-first approach directly impact patient experience and clinic success