As a Medical Assistant (MA) in Daphne, Alabama, you will play a vital dual role in delivering both exceptional clinical support and seamless patient experience. This position blends traditional Medical Assistant responsibilities with front-end patient coordination functions to ensure smooth clinic operations — especially during launch and early growth phases. 

You will be a trusted partner to providers, patients, and families — supporting care from check-in through discharge. This role requires flexibility, adaptability, and a team-first mindset, as you may rotate between clinical and patient-facing administrative responsibilities based on operational needs. 

WHAT YOU'LL DO: 

• Clinical Care & Provider Support  
  • Greet, room, and prepare patients for appointments with warmth and professionalism. 
  • Complete patient intake, obtain vital signs, and conduct defined scope assessments. 
  • Perform point-of-care testing (strep, flu, RSV, COVID, hemoglobin, etc.). 
  • Perform intramuscular injections safely and accurately while monitoring patients for any adverse reactions. 
  • Perform diagnostic X-rays in accordance with clinic protocols and safety standards (training provided). 
  • Assist physicians and advanced care practitioners with patient care. 
  • Prepare exam rooms and ensure infection control standards are maintained. 
  • Support medication refills, prior authorizations, referrals, and patient recall efforts. 
  • Ensure patient charts are accurate and up to date in the EMR. 
• Patient Experience & Care Coordination 
  • Welcome patients and guide them through check-in and registration processes. 
  • Collect and verify demographic and insurance information in the EMR. 
  • Schedule appointments, follow-ups, consults, and referrals. 
  • Answer and manage incoming calls with empathy and professionalism. 
  • Support outreach related to quality measures and follow-up care. 
  • Maintain strong communication with clinical and administrative teams to ensure continuity of care. 
  • Assist with opening/closing clinic procedures and general organization. 
• Team Collaboration & Launch Support  
  • Rotate between clinical and coordination duties based on daily clinic needs. 
  • Demonstrate flexibility and willingness to support cross-coverage. 
  • Contribute to workflow optimization and continuous improvement efforts. 
  • Serve as a positive representative of the clinic’s mission, vision, and values. 

WHAT YOU'LL NEED: 

• High school diploma or equivalent. 
• Current Certified Medical Assistant (CMA) is preferred.  
• BLS certification required 
• 1+ year of experience in a medical assistant or patient-facing healthcare role. 
• Comfort navigating electronic medical records and scheduling systems. 
• Strong interpersonal and communication skills. 
• Ability to multitask and remain organized in a fast-paced environment. 
• A collaborative mindset and willingness to be cross-trained. 
• Commitment to delivering compassionate, inclusive, and family-centered care. 

COMPENSATION & SCHEDULE: 

• Clinic hours and shifts vary between the following windows:  
• North Alabama Clinics:  
  • Huntsville & Madison: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm  
• Central Alabama Clinics:  
  • Hoover & Tuscaloosa: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm  
  • Trussville: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm  
• South Alabama Clinics:  
  • Daphne: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm  
  • Mobile: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm  
• Hourly pay rate based on years of  experience 
• Evening premium pay applies to all shifts beginning at or after 6:00 PM 
• Weekend Premium Pay: Eligible for weekend premium pay on all weekend shifts worked. 
• Weekend Requirement: Full-time clinicians are expected to work a minimum of four weekend shifts per month. 
• Holiday Requirement: Required to participate in holiday coverage, including: 
  • One enterprise-designated winter holiday 
  • One enterprise-designated summer holiday 
  • One designated high-impact holiday 
• Holiday Premium Pay: All qualifying holiday shifts are eligible for applicable premium pay. 
• PRN-specific expectations:  
  • Maintain a minimum availability of three shifts per month. 
  • Work at least one weekend shift per month. 
  • Work at least one enterprise-designated winter holiday and one designated high-impact day during the applicable period. 
  • Qualifying holiday and impact-day shifts are eligible for premium pay. 
  • Maintain a high level of engagement with the organization between scheduled shifts. 
  • Regularly review company emails, communications, and operational updates to remain informed and connected to the team. 

 WHAT WE OFFER:    

• A collaborative, mission-driven workplace focused on kindness, equity, and service excellence 
• Opportunities to grow within an organization that values internal development and career progression 
• Supportive leadership and strong cross-functional collaboration 
• Competitive compensation including shift differential and premium pay opportunities 
• A role where your organizational skills and people-first approach directly impact patient experience and clinic success