Role: Payments Operations Specialist

Years of Experience: 5+ years

Location: Remote/ Hybrid (Chicago, IL OR Austin, TX) 2 days

As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

Job Description:

Keywords

Payments Operations, ACH, NACHA, Payment Processing, Reconciliations, KYC, Customer Verification, Fraud Prevention, Compliance, Risk Operations, Transaction Monitoring, Dispute Resolution, Financial Operations, Payment Investigations, Operational Controls

Position Summary

We are seeking a Payments Operations Specialist to support payment processing, customer verification, reconciliations, compliance reviews, and payment-related issue resolution. This role is responsible for ensuring accurate payment operations, supporting fraud prevention and risk controls, and driving operational efficiency across the payment lifecycle.

Key Responsibilities

Review and verify customer payment transactions, including KYC and identity validation activities.

Support payment processing activities, including ACH/NACHA file reviews, payment tracking, and reconciliations.

Investigate payment exceptions, discrepancies, refund requests, chargebacks, and transaction-related issues.

Apply payment policies, operational procedures, and compliance controls consistently.

Support fraud prevention, sanctions screening, dispute management, and regulatory compliance processes.

Collaborate with internal stakeholders to resolve payment-related issues and support operational objectives.

Communicate with customers as needed to support payment verification and authorization activities.

Identify process improvements, operational risks, and control gaps to improve efficiency, accuracy, and customer experience.

Required Qualifications

2+ years of experience in Payments Operations, Financial Services Operations, Payment Processing, Risk Operations, Fraud Prevention, Compliance, KYC, Trust & Safety, or related operational functions.

Experience investigating payment-related issues and conducting root-cause analysis.

Ability to work effectively in a fast-paced, high-volume operational environment.

Strong analytical, problem-solving, and decision-making skills.

Required Skills

Experience with payment processing, transaction reviews, and reconciliations.

Knowledge of ACH/NACHA operations, KYC, fraud prevention, and compliance processes.

Strong attention to detail and commitment to accuracy.

Excellent verbal and written communication skills.

Ability to manage sensitive information with professionalism and discretion.

Strong organizational, prioritization, and stakeholder management skills.

Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

Experience supporting fintech, banking, payments, marketplace, or financial services environments.

Familiarity with payment disputes, refunds, transaction monitoring, and operational controls.

Experience working with compliance and regulatory requirements related to payments.

Individual Contributor position

Focused on payments operations, customer verification, compliance support, reconciliations, and operational risk management

May require flexibility to support critical payment processing windows and business operational needs

Why should you apply for this role?

As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

Know more about

PPE: https://www.brillio.com/platform-and-product-engineering/

DAE: https://www.brillio.com/services-data-analytics/

CES: https://www.brillio.com/services-customer-experience-services/

DI: https://www.brillio.com/services-digital-infrastructure/

Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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