About this Payment Operations Intern role at Tryjeeves
Tryjeeves · Onsite · Mexico City
Core Responsibilities
Transaction & Settlement Work
- Monitor and reconcile daily payment transactions
- Investigate discrepancies between expected and actual transactions
- Track settlement flows and timing across payment processors (Stripe, ACH, wire, etc.)
Operational Support
- Triage payment-related customer issues (failed charges, reversals, refunds)
- Document procedures and escalation paths
- Create runbooks for common scenarios
Data & Analysis
- Pull and analyze transaction data to spot trends or anomalies
- Build simple dashboards or reports on payment metrics
- Support fraud detection and chargeback investigations
Process Improvement
- Identify bottlenecks in payment workflows
- Test and document new payment methods or integrations
- Assist with compliance and audit preparation (PCI DSS, SOC 2, etc.)
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