This role is for one of the Weekday's clients

Salary range: Rs 4000000 - Rs 5000000 (ie INR 40-50 LPA)

Experience: 8+ yrs

Location: Mumbai

Job Type: full-time

We are seeking an experienced IT Operations & Infrastructure Leader to build, transform, and lead a modern enterprise IT function. This is a high-impact leadership role focused on establishing scalable processes, governance frameworks, service management standards, and operational excellence across the organization.

The ideal candidate will take ownership of end-user computing, IT service management, cloud administration, office infrastructure, vendor management, and IT governance while building a customer-centric IT culture. This role requires a hands-on leader who can create structure, drive accountability, and implement best practices that enhance operational efficiency, security, and business continuity.

Requirements

Key Responsibilities

• Lead the transformation of the IT function by establishing SOPs, SLAs, service catalogs, governance frameworks, and operational processes.
• Manage end-user computing services, including device lifecycle management, helpdesk operations, software deployment, onboarding, and offboarding processes.
• Oversee office IT infrastructure, including network administration, firewall management, connectivity, hardware support, and vendor coordination.
• Administer and govern cloud environments, ensuring secure account management, resource optimization, cost monitoring, and compliance.
• Manage enterprise SaaS platforms, software licensing, subscription governance, utilization tracking, and vendor contract negotiations.
• Build and maintain IT governance practices, including CMDB management, asset tracking, access controls, security policies, and compliance readiness.
• Drive cybersecurity awareness and collaborate with external security partners to strengthen risk management and compliance initiatives.
• Lead, mentor, and develop IT team members while fostering a culture of accountability, documentation, service excellence, and continuous improvement.
• Monitor service performance through defined KPIs, incident management processes, and regular operational reviews.
• Partner with business stakeholders to ensure IT services effectively support organizational goals and growth initiatives.

What Makes You a Great Fit

• 10–14 years of experience in IT infrastructure, operations, or technology leadership roles, including experience leading enterprise IT functions.
• Proven track record of building or transforming IT organizations, implementing governance frameworks, and driving operational maturity.
• Strong expertise in ITSM platforms, service delivery management, asset management, and vendor governance.
• Hands-on experience managing enterprise networks, cloud platforms, SaaS ecosystems, and IT infrastructure operations.
• Deep understanding of IT governance, compliance standards, cybersecurity practices, and service management methodologies.
• Strong vendor management and contract negotiation skills across technology, infrastructure, and security partners.
• Excellent leadership, stakeholder management, and team-building capabilities.
• Ability to establish structure, drive process discipline, and deliver measurable operational improvements.
• Strong analytical and problem-solving mindset with experience handling critical incidents and cross-functional dependencies.
• Certifications or exposure to ITIL, ISO 27001, SOC2, MDM solutions, and enterprise collaboration platforms are advantageous.
• A strategic thinker with the ability to align technology, processes, and business objectives to create a scalable and secure IT foundation.