About this Customer Success Manager (MotorTech AI - A Keyloop Company) role at Keyloop

Keyloop · Hybrid · UK (Petersfield)

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Duties & Responsibilities

Champion customer success across assigned accounts to drive successful onboarding, renewal and long-term loyalty to Keyloop

Deliver business impact and innovation to a customer’s business by truly understanding the customers’ key business challenges and opportunities

Build and nurture senior executive (including C-level) relationships across assigned accounts to solidify our partnership and commitment to the customer

Work closely with the Sales organizations to develop growth and retention plans

Foster strong customer relationships to enhance adoption, ensure retention and increase overall customer satisfaction

Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services

Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals

Advocate for customer needs/issues cross-departmentally to ensure a seamless experience

Represent the customer voice for Motortech AI across all areas of Keyloop

Liaise with the wider Keyloop Customer Success teams where client onboarding is across multiple product streams

Maintain a broad understanding of Keyloop’s value proposition and products to discuss with customers, with a view to encourage interest in upgrades and additional products and/or services

Travel to customer sites as required. May be called upon during off-hours to become actively involved in resolving a customer issue

Prepares and presents key business issues to senior management to provide and obtain information and to build consensus regarding project direction

Take ownership of showcasing business & product performance metrics & KPIs – always being transparent on areas of improvement & opportunities for digital evolution whilst driving positive outcomes for our customers

Accountable for Customer Success Plans & ownership of all associated goals

The success metrics in this role will include timely onboarding progression, customer satisfaction (NPS), revenue attrition rates, and product & feature adoption.

Skills Required

3+ Years Customer Success Management experience

CSM Experience for a Cloud Based Enterprise Software solution is a plus

Ability to work independently and in a strong team environment

Ability to maintain excellent colleague and peer relationships

Excellent communication, presentation and negotiation skills

Ability to quickly grasp and distinctly explain technological and business concepts

Strong understanding of business processes and their implementation into enterprise applications

Strong understanding of customer needs, and objectives

Willingness to travel

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."

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About this Customer Success Manager (MotorTech AI - A Keyloop Company) role at Keyloop

Duties & Responsibilities

Skills Required

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