Customer Success Manager

For us to continually succeed in digitising the hair and beauty industry, we’re looking for a Customer Success Administrator ready to support our salon partner base with using our Saas and marketplace, and improve the partner experience. As a CSM, you’ll be responsible for providing exceptional customer service and support where needed to the Customer Success team in the UK&I market at Treatwell.

You will be responsible for:

• Supporting the Customer Success team in providing prompt and quality service, including support with building profiles for our top partners when they join the platform
• Managing live chats within the Saas answering partner queries adhering to agreed SLAs
• Handling queries from other channels, including emails and social media 
• Product knowledge: becoming an expert in the product to best support our partners in navigating or making changes on our platform
• Participation in operational projects when needed

About you:

• You’re a problem solver with a keen eye for detail and a passion for processes
• Experience in handling incoming customer queries with the right balance of speed and impact
• A clear communicator with a knack for explaining things in a simple way
• A quick learner who is adaptable to new processes and systems 
• A team player, motivated by the success of the team as well as your individual performance
• A process-driven individual who looks for ways to improve existing processes

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 700 passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We’ll treat you with:

• 28-days holiday, plus bank holidays
• Monthly £40 Treatwell vouchers so you can treat yourself too
• Mental health support through our partnership with Plumm
• Benefits platform offering cycle to work scheme, high street discounts and other perks
• Growth funds for you to develop and grow with your team
• A beneficial pension scheme and enhanced parental pay & leave policy
• A dynamic organisation with Thursday drinks in the office

Equal Ops

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.