Jobs Companies Toyota Financial Services, KINTO and KINTO JOIN Customer Service & Outcomes Advisor

About this Customer Service & Outcomes Advisor role at Toyota Financial Services, KINTO and KINTO JOIN

Toyota Financial Services, KINTO and KINTO JOIN · Onsite · Portsmouth, England, United Kingdom

KINTO UK are looking for a customer focused individual to join our Customer Outcomes department.

About the ‘Customer Outcomes Department’: The Credit Control Department helps manage the money that people and businesses owe to a company. They help customers pay their bills on time and work with those who might be having trouble paying. This helps keep the company's cash flow steady, so it can continue to operate smoothly and grow whilst ensuring good customer outcomes.

Please be advised that this position is initially a three month temporary requirement.

Duties will include:

  • Monitor and Manage department inbox: responding to incoming communications and fielding to correct team members
  • Communicate with Customers: Answering incoming calls and making outbound calls to customers
  • Record Keeping: Maintaining accurate and up-to-date records of all interactions with customers, payment statuses, and collection efforts.
  • Resolve Disputes: Quickly and efficiently addressing any billing disputes or discrepancies to ensure they are resolved fairly and in a timely manner.

Requirements

Essential:

  • Please note that all KINTO-UK Ltd employees are required to undergo and successfully obtain Enhanced Security Clearance. These checks include verification of employment history, family background, and financial records.

Skills & Experience:

  • A confident communicator - happy to be on the telephone
  • Written grammar
  • Excellent attention to detail
  • Able to follow processes
  • IT proficient and confident to learn new systems
  • A proven background in customer services and / or collections
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About Toyota Financial Services, KINTO and KINTO JOIN






Toyota Financial Services (UK) PLC offer a range of innovative financial solutions, ensuring complete customer satisfaction is at the heart of what we do. Based in Burgh Heath, Epsom, our teams of experts work within a fast-paced environment where a culture of improvement and respect is ever-present.

We ensure to conduct business with the highest ethical standards and a fair and sincere attitude. We aim to have a positive impact in the communities in which we operate and as a Company, focus on delivering high quality products that meet our customers needs.

At TFS, our people are our greatest assets and we believe in dedicated ongoing training and development of our staff in order to maximise and support their growth. We are committed to creating a supportive and open culture, where everyone feels able to talk about mental health confidently and where we can appropriately support the mental wellbeing of our staff. We are therefore pleased to announce that we have been accepted as part of the Mindful Employer Charter and Disability Confident Employer.

Mindful Employer

To find out more about Toyota Financial Services, please visit https://www.toyota.co.uk/world-of-toyota/careers/toyota-financial-services




At KINTO UK Limited (“KINTO”), we have a simple, clear goal. “To keep the wheels of commerce turning and provide a journey our customers come back for, delivered with care, warmth and pride.” We offer a complete portfolio of fleet management and funding solutions for cars and equipped light commercial vehicles.

We also want to be a place where everyone is supported so that they enjoy what they do. There is a very special feeling at KINTO, which is why we invite people to Step Inside and experience it for themselves. Step inside KINTO and you’ll sense ambition, determination and a passion to do things better. You’ll also meet lots of really helpful, experienced and friendly people.

Based in Portsmouth, everything we do is under one roof with over 200 staff, many of which are customer facing. The company is one team forever seeking to improve. We’ve always believed that happy staff will deliver fantastic customer service, and that’s why we enjoy such high ratings in our customer and driver surveys, and proudly remain an accredited member of the Institute of Customer Service.





Kinto Join is a smartphone app and online platform provider which enables people in communities to identify each other and easily arrange to share journeys. Research suggests that nearly half of people would journey share with someone they know, yet millions of people travel each day with empty seats. Kinto Join believes that sharing is caring, and can help reduce congestion, pollution, and save people money and time while providing safer and more efficient travel.

The Kinto Join team comes from a highly experienced background in technology and software development, "we love stuff that makes a difference. Some of us are techy and others just excited by ideas and being creative, so together we’re a pretty decent bunch".

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