About this Customer Risk Operations Associate role at Coins

Coins · Taguig City, Metro Manila, Philippines

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do:

Review and handle alerts generated by risk system and internal risk monitoring systems

Investigate suspicious user activities related to fraud, scams, and money mule behaviors

Handle user-reported and partner-reported suspicious cases

Perform account reviews and transaction checks based on internal risk procedures

Escalate high-risk or complex cases to senior risk, compliance, or AML teams

Apply appropriate account actions such as temporary restrictions, holds, or escalations when required

Maintain accurate investigation notes and case documentation

Follow operational procedures, risk policies, and investigation guidelines

Coordinate with Customer Support, Compliance, and Partner teams for case resolution

Support day-to-day fraud prevention and risk mitigation operations

Meet operational KPIs, productivity targets, and SLA requirements

Perform other related duties and ad hoc tasks as may be required from time to time.

What we expect from you:

Bachelor’s degree or equivalent working experience

1-3 years of experience in Risk Operations, Fraud Operations, Customer Support, Trust & Safety, or related operational roles

Experience in fintech, e-wallet, banking, payments, or cryptocurrency industries is preferred

Familiarity with fraud/scam/money mule investigation processes is an advantage

Strong attention to detail and ability to identify suspicious activities

Good judgment and decision-making skills

Ability to follow standard operating procedures and risk guidelines

Good written and verbal communication skills

Willingness to work shifting schedules, weekends, or holidays if required

Proficient in using operational tools, spreadsheets, and case management systems

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

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About this Customer Risk Operations Associate role at Coins

What you'll do:

What we expect from you:

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