Jobs Companies Marcura Customer Experience Specialist

About this Customer Experience Specialist role at Marcura

Marcura · Onsite · Taguig, Metro Manila, Philippines

A dedicated Customer Experience Specialist to serve as the primary point of contact for our global clientele. In this role, Specialist will ensure customers receive world-class assistance, guiding them through our product ecosystem and resolving technical or procedural inquiries with precision and empathy. 

Requirements

    • Strong attention to detail, organized, ability to multi-task & to work independently.  
    • Should be process-oriented  
    • Excellent communication skills; both oral and written 
    • At least 2 years’ experience in Customer Support 
    • Ability to build and maintain a positive relationship with clients  
    • Excellent communication skills  
    • Excellent in customer service skills and orientation  
    • Proficient in Microsoft Office applications, especially Outlook, Excel, Word & PowerPoint.  
    • Amenable to work in shifting schedule 
    • Problem-Solving and Analytical Skills 
    • Has at least a basic Industry Knowledge (Procurement Process/ Maritime) 

Benefits

  • Competitive Salary and Bonus: We reward your expertise and contributions.
  • Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
  • Marcura Wellness Zone: We value your work-life balance and well-being.
  • Global Opportunities: Be part of an ambitious, expanding company with a local touch.
  • Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.
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About Marcura


Marcura supports one third of seaborne commodities trade. Our software and specialists give maritime professionals the freedom to focus, the control to act with certainty, and the confidence to move fast.


Our solutions cover the entire lifecycle of voyage costs and vessel OPEX. Individually they are industry leading. Together they create something bigger, an intelligent, connected ecosystem where to AI-driven automation and structured data help you tackle bigger problems and get the job done.

Working with Marcura

We believe maritime operations need more than just technology. They need a partner who understands that getting the job done matters more than how it gets done. That’s why we built Marcura differently – as service as software, not software as service.

We win when our customers win

We start from the reality of customers and crew, working with them to remove complexity and support better decisions. When they succeed, our success follows.

We own the outcome

We take responsibility end-to-end, for the work, the data, and the result. We care deeply about getting things right. We don't pass problems on. We raise our hands to fix what doesn’t work so our customers and our colleagues can rely on the outcomes we deliver.

We act with integrity

We earn trust by how we operate. We do the right thing by each other and work as one Marcura team. We act with honesty, decency, and transparency.  We never cut corners, especially when it comes to money, data, compliance, and decisions that affect our customers.

We do better every day

We know our domain and take pride in our expertise. We stay curious and keep improving, using data, technology, and automation to simplify complexity, remove manual work, and solve real problems, for our customers and for each other.

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