One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Core Responsibilities
Calling customers to confirm appointment dates, times, and details
Reviewing and updating customer and appointment details to ensure data accuracy and eligibility requirements
Communicating clearly about reschedules, cancellations, or changes
Updating and documenting call outcomes accurately in company systems and databases
Partnering with sales and scheduling teams to share updates with customers and finalize appointments, while keeping calendars accurate
Answering questions and resolving basic scheduling issues
Delivering a courteous, professional, and positive customer experience on every call
Basic Qualifications
High school diploma, GED, or equivalent
6+ months of experience in a call center, customer service, sales support, or similar customer-facing role
Preferred Qualifications
Clear and professional phone communication
Strong attention to detail and accuracy in data entry and documentation across multiple systems
Ability to multitask in a fast-paced environment
Comfort using computers and Microsoft Office tools
Good judgment and the ability to work independently
A positive, team-focused attitude
Work Schedule
We're looking for candidates who can meet the following work schedule onsite at our Fulton, MD Headquarters:
3 days per week (M-F) from 8:00 am - 7:00 pm
1 day per week (M-F) from 12:00 pm - 9:00 pm
Saturday schedule from 11:00 am - 8:00 pm
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Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.