Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

As a member of the Compliance and Credit Reporting team you will receive, investigate, and respond to compliance-related consumer communications; review and test business processes for adequate controls and adherence to company policy and applicable regulations; report on compliance-related errors and exceptions; support and assist in maintaining the company’s Compliance Management System (CMS) and assist with credit reporting disputes.

Responsibilities

• Track and respond to correspondence
• Assist with credit reporting disputes
• Maintain records of compliance activities
• Prepare and file compliance reports
• Intake and process compliance-related correspondence, including disputes, agency complaints, and attorney communications.
• Research and draft responses to Agency complaints (BBB, CFPB, etc.) within the required deadlines
• Report complaints, disputes, exceptions, or other compliance defects to clients as contractually required, through the approved channels
  
  

Requirements

• Experience with HubSpot, Slack, and TrueBI is preferred but not required
• Experience with Concord servicing systems: CSS, ESP, querying and downloading data
• Ability to communicate professionally and collaborate successfully across multiple departments and locations, including with management and clients as required
• Proficient computer skills, including experience with Microsoft products (Word, Excel, etc.), and able to learn a variety of software products and tools as needed to perform the day-to-day tasks
• Ability to meet deadlines, goals, and objectives
• Good judgment, ability to make independent decisions, and protect confidential information
• Ability to recognize and recommend improvements or corrections to processes
• Problem-solving and critical-thinking skills

Benefits

• Monthly Salary 30,000 MX
• Grocery tickets 2,000 MX
• Internet Bonus 1,000 MX
• Life Insurance
• Medical Insurance
• Dental Insurance
• Law Benefits