About this Client Accounts Receivable Specialist I (English) role at Trevipay
Trevipay · Remote · Remote - Poland
At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.
General Summary
This position is for a self-motivated, results oriented, enthusiastic individual who will work on a variety of collections and AR duties within our B2B programs, to include interacting with internal teams and external clients, customers and merchants. The individual must display a strong sense of urgency, and ownership when handling customer receivable inquiries. This role will provide direct support to customers, as well as the entire Client AR team for their daily responsibilities. Please note: This will be an initial fixed term contract.
Client Accounts Receivable Specialist I Duties:
· Interact with business customers to resolve outstanding receivable issues
· Facilitate the execution of collections treatment schedule, to include calls, treatment emails, account suspension, and recovery placement
· Make daily business to business collection calls
· Conduct account research and analysis
· Prepare and maintain various reports
· Maintain an accurate aging report
· Identify and execute necessary account adjustments
· Send aging details to outstanding customers
· Responsible for tracking and resolving outstanding payment issues
· Provide exceptional customer support while resolving outstanding receivables
· Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership)
· Record customer interaction details, comments, and complaints within the CRM system
· Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards
· Actively participate in learning sessions
· Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures
· Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude
· Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership
· Accept the need for change and adapt positively to internal and external changes
· Provide feedback and assistance for processes and procedures for new program implementations
Required Experience, Skills and Abilities
· 1 year of invoice and payment reconciling experience; preferably in a Business to Business setting including accounts receivable
· English (written and verbal) Required - German and/or Dutch is a huge bonus!
· Minimum of high school graduate preferred
· Excellent customer service skills
· Experienced with Microsoft Excel
· Highly motivated self-starter with ability to work independently as well as within a team environment
· Open to learning new processes and techniques
· Strong negotiation skills under difficult circumstances
· Proven ability to prioritize multiple tasks
· Exceptional attention to detail is required
· Effective written and oral communication skills along with strong interpersonal skill
What we offer
- A strong pension plan with a 70/30 employer/employee contribution split (Nationale-Nederlanden), including partner and orphan's pension and disability cover
- 26 days of paid leave: 25 holiday days plus an extra "Day that Matters" to use however you choose — and earn up to 16 extra leave hours per year through our vitality reward
- Hybrid working (2 days/week from home) with a €150 home-office setup budget and a daily working-from-home allowance
- Work remotely from abroad for up to 60 days per year — well beyond the market standard
- Invest in your growth: our Study Finance Scheme funds up to 100% of approved study costs, plus unlimited access to a wide range of courses on TalentLMS
- A performance-based bonus program and a global recognition platform that gives your achievements company-wide visibility
- 8% holiday allowance, tax-free commuting reimbursement (€0.23/km) or a fully covered NS Business Card for public transport
- Wellbeing built in: free confidential counseling through our Employee Assistance Program, company-paid accident and supplemental disability insurance, plus 8 hours of paid volunteer leave
- And the small things that make office days nicer: weekly fresh fruit, in-office chair massages, and yoga balls in our Rijswijk office
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