The Partner Operations team is a key division within Marqeta's broader Go-To-Market Organisation, with two essential functions. The bank and network partnership teams drive global strategies to enhance our core technology and capabilities across credit, debit, prepaid card, and money movement offerings. Meanwhile, the solution design and delivery teams guide and support our customers in launching tailored, best-in-class solutions to meet their business needs.

We are seeking a highly organized and detail-oriented Assistant Manager to perform critical job functions and provide operational support to the Bank Partnerships team. The Assistant Manager will work with and support the primary bank relationship manager performing a variety of tasks and workstreams that maintain and grow our overall bank relationships.  Some of the key tasks include processing and tracking Program Change Requests (PCRs), submitting and tracking collateral material for review and coordinating audit materials and information requests for compliance. By efficiently handling operational duties, this role enables senior team members to focus on strategic elements of bank relationship management, complex negotiations, and driving long-term growth. This position is focused on reliable execution and operational efficiency across all partnership support activities.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

This position is not for an existing vacancy.

The Impact You’ll Have

• Operational Execution & Administration
• Validate Bank Partner Invoices against internal data sources.
• Coordinate and submit Program Change Requests (PCRs) to the Bank for review and approval. Track PCRs for conformance to Bank service level agreements (SLAs).
• Manage and prioritize collateral materials for Bank review and approval.
• Track activities related to Bank program management and perform analysis on trends.
• Maintain accurate documentation and logs related to partner engagements, audits, and regulatory obligations.
• Oversee program wind down cases and manage associated administrative processes.
• Update and maintain document repositories, ensuring easy access and version control for the team.
• Relationship and Project Support
• Serves as day-to-day contact for administrative inquiries from banking partners.
• Participates in resolving operational issues by gathering context and coordinating with internal stakeholders.
• Provides data and reporting to enhance overall bank performance and relationship status
• Supports strategic initiatives led by the primary Bank relationship managers.
• Process Improvement & Cross-Functional Alignment
• Supports collaboration with internal compliance, legal, and risk teams by collecting necessary information.
• Identifies trends and provides input on process improvement to optimize engagement with all stakeholders.
• Collaborates cross-functionally to gain alignment as we focus on continual process improvement.

Who You Are

• Experience: This position has no prior experience requirement and will serve as a great entry level role for banking, FinTech and relationship management.  
• Industry Knowledge: Basic understanding of card payment solutions (credit, debit, prepaid) and familiarity with general financial services operations are considered a plus.  
• Organizational Skills: Exceptionally organized with a meticulous attention to detail. Proven ability to manage multiple priorities effectively in a fast-paced environment.
• Communication Skills: Strong verbal and written communication skills with the ability to clearly coordinate information across internal teams and external partners.
• Execution Focus: A proven ability to drive short-term operational objectives and ensure the thorough, accurate completion of administrative tasks.
• Education: Bachelor’s degree required.

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 74,500 - 93,100

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave