Responsibilities

• Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
• Design and deliver e-learning courses, workshops and other trainings

• Evaluate individual and organizational development needs

• Maintain a keen understanding of training trends, developments and best practices

Requirements

• Bachelor's Degree in HR, Hospitality, Education, or related field.
• Minimum 3 years of Learning & Development experience, preferably in hospitality.
• Strong knowledge of Training Needs Analysis (TNA), training design, facilitation, and learning evaluation.
• Experience in developing training calendars, managing learning records, monitoring training compliance, and leading internship, trainee, and leadership development programs.
• Familiar with Forbes Service Standards and luxury guest experience training.
• Excellent presentation, communication, coaching, and facilitation skills.
• Strong stakeholder management and cross-functional collaboration.
• Proficient in Microsoft Office and LMS.
• Fluent in English, both spoken and written.